customer operations specialist - 45032 Jobs in Mumbai

customer operations specialist - 45032

area manager - direct to customer Jobs in Mumbai

area manager - direct to customer

assistant manager luxury customer marketing Jobs in Mumbai

assistant manager luxury customer marketing

associate relationship manager - commercial banking Jobs in Mumbai

associate relationship manager - commercial banking

brand communications manager Jobs in Mumbai

brand communications manager

customer relations manager

Hubtown Limited

<div>
 
 Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.
 
 
 
 
 
 
 About the Role
 
 
 
 Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Keep excellent relationship with the customers, build trust and confidence in the company by updating them on the progress of their property and build one-to-one relationships.
 </li>
 <li>
 Managing Customer Lifecycle from sale to possession of the customer&rsquo;s property.
 </li>
 <li>
 Enhance Customer Experience.
 </li>
 <li>
 Updating the progress of payments in ERP/ SAP (Sales &amp; CRM Module).
 </li>
 <li>
 Internal co-ordination with Engineering, Design, Legal and Accounts departments for getting updates on the project.
 </li>
 <li>
 Demand generation on achieving milestones in construction and informing the customers pre and post-demand generation.
 </li>
 <li>
 Follow-up on submittals.
 </li>
 <li>
 Collections/ Payment Follow Ups with Customer.
 </li>
 <li>
 Drive post-sales activity.
 </li>
 <li>
 Coordinate with Financers for fund flow and fund utilization, maintain and update data as per internal strategies.
 </li>
 <li>
 Address and manage escalated customer queries.
 </li>
 </ul>
 
 
 
 
 
 
 
 Key Performance Indicators
 
 
 <ul>
 <li>
 Monitor and maximise customer lifetime value strategies.
 </li>
 <li>
 Plan &amp; Monitor accurate and timely sales documentation - Eg, Application forms, Allotment Letters, Agreement for Sale / Construction, Demand Notices, Sale Deeds, Tripartite Agreements/NOC for Banks.
 </li>
 <li>
 To contribute to the overall standardisation of data, formats and MIS.
 </li>
 <li>
 To conceptualize &amp; identify opportunities to create and implement customer delight.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Education: Graduate/ Post Graduate/ MBA.
 </li>
 <li>
 Experience: Overall experience of 4-10 Years of Experience in real estate Sales/CRM.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Proficiency in ERP/SAP systems.
 </li>
 </ul>
 
 
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Experience in real estate industry.
 </li>
 <li>
 Knowledge of customer relationship management.
 </li>
 </ul>
 
 
</div>

Customer Relations Manager

House of Anita Dongre Limited

<div>
 
 
 House of Anita Dongre
 
 is hiring Brand and Communication Manager for
 
 Global Desi.
 
 
 
 
 
 
 
 
 Overview:
 
 
 
 
 The Brand Communication Manager at the House of Anita Dongre for Global Desi will play a crucial role in shaping and promoting the brand's identity and voice across multiple channels. This position requires a strategic thinker with a strong background in brand communications, a deep understanding of the fashion industry, and the ability to craft compelling narratives that resonate with diverse audiences.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 
 Strategic Communication Planning:
 
 </li>
 </ul>
 
 Develop and implement comprehensive brand communication strategies to enhance brand visibility, reputation, and engagement across all platforms.
 
 <ul>
 <li>
 
 Content Creation and Management:
 
 </li>
 </ul>
 
 Lead the creation of high-quality, engaging content for various channels, including social media, press releases, newsletters, and marketing campaigns.
 
 <ul>
 <li>
 
 Media Relations:
 
 </li>
 </ul>
 
 Build and maintain strong relationships with media outlets, fashion editors, and influencers to secure consistent and positive coverage for the brand.
 
 <ul>
 <li>
 
 Campaign Management:
 
 </li>
 </ul>
 
 Oversee the planning and execution of brand campaigns, ensuring alignment with brand values and business objectives.
 
 <ul>
 <li>
 
 Event Coordination:
 
 </li>
 </ul>
 
 Collaborate with the events team to manage and promote brand events, and other promotional activities.
 
 <ul>
 <li>
 
 Social Media Oversight:
 
 </li>
 </ul>
 
 Manage the brand&rsquo;s social media presence, ensuring consistent messaging and visual identity across all platforms.
 
 <ul>
 <li>
 
 Market Analysis:
 
 </li>
 </ul>
 
 Monitor industry trends, competitor activities, and market feedback to inform communication strategies and identify new opportunities.
 
 <ul>
 <li>
 
 Team Collaboration:
 
 </li>
 </ul>
 
 Work closely with cross-functional teams including design, sales, and digital marketing to ensure cohesive brand messaging and alignment with business goals.
 
 <ul>
 <li>
 
 Crisis Communication:
 
 </li>
 </ul>
 
 Develop and implement crisis communication strategies to protect and uphold the brand&rsquo;s reputation.
 
 <ul>
 <li>
 
 On-Camera Presence (Preferred):
 
 </li>
 </ul>
 
 Should be comfortable and confident in front of the camera for brand storytelling, and social media content. While not a mandatory requirement, having prior experience or ease in creator-style or spokesperson-led content will be considered an added advantage.
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Communications, Public Relations, or a related field.
 </li>
 <li>
 5+ years of experience in brand communications, preferably within the fashion or luxury industry.
 </li>
 <li>
 Strong understanding of the fashion industry and market dynamics.
 </li>
 <li>
 Excellent written and verbal communication skills. English &amp; Hindi
 </li>
 <li>
 Proven experience in managing media relations and crafting compelling brand stories.
 </li>
 <li>
 Proficiency in social media platforms and digital marketing tools.
 </li>
 <li>
 Creative thinking and ability to develop innovative communication strategies.
 </li>
 <li>
 Strong project management skills with the ability to manage multiple projects simultaneously.
 </li>
 </ul>
 
 
 
 
 
 Interested candidates can send in their CV with the subject line "BCM - Global Desi" on anushka.bothra@houseofanitadongre.com
 
 
</div>

Brand Communications Manager

Westin Hotels & Resorts

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25155177
 
 
 
 Job Category
 
 Human Resources
 
 
 
 Location
 
 The Westin Mumbai Powai Lake, #2 &amp; 3B Near Chinmayanand Ashram, Mumbai, Maharashtra, India, 400087VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Assist in monitoring/tracking employee relations issues including resolution and follow-up. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Assist in logistics, administration, and scheduling of annual employee surveys. Answer phone calls and record messages.
 
 
 Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Human Resources Executive

St. Regis Hotels & Resorts

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25155804
 
 
 
 Job Category
 
 Human Resources
 
 
 
 Location
 
 The St. Regis Mumbai, 462, Senapati Bapat Marg, Mumbai, Maharashtra, India, 400013VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Assist in monitoring/tracking employee relations issues including resolution and follow-up. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Assist in logistics, administration, and scheduling of annual employee surveys. Answer phone calls and record messages.
 
 
 Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

ICICIDirect

<div>
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 
 - Revenue Management; Responsible for ensuring the revenue targets through Online and digital marketing are achieved, shared responsibility of overall MF revenue targets along with segments
 
 
 
 
 - Business Analytics; Responsible for analysing internal and external trends in Mutual Funds industry &amp; provide recommendations. Identifying business approach that addresses segment/customer level product fitment based on financial needs/trends/triggers.
 
 
 
 
 - Online Marketing; Strategize, plan marketing activities &amp; for customer activation, achieve up-sell and cross-sell targets for DIY customers
 
 
 
 
 - Coordination with Principal; Responsible for coordination with Asset Management Companies for empanelment, ensuring availability of their products, pay-out negotiations and achieving revenue targets from their marketing activities through online channel.
 
 
 
 
 - Product Training; Responsible for training of sales force on Mutual Fund products and website features
 
 
 
 
 - Inter-departmental Management; Coordinate and build strong working relations with various internal organizations including Marketing, Technology, Projects, Operations, Compliance &amp; Research to ensure continuous customer engagement and improvement in customer experience.
 
 
 
 
 - Compliance &ndash; track all regulatory changes and governing guidance&rsquo;s, asses, understand and define the impact and manage transitions to be complained.
 
 
 
 
 - Info-Security &ndash; Be completely aware on all info-security protocols for product team and be fully compliant.
 
 
 
 
 
 
 
 
 
 
 
 
 Skills required:
 
 
 
 
 
 
 
 Having sound knowledge of Mutual Fund Industry, Equity &amp; Fixed Income Markets
 
 
 
 
 - Candidate should possess excellent computer skills in Microsoft Excel, Word, PowerPoint, and also preferably macros.
 
 
 
 
 - Should have strong interpersonal and effective communication skills; should be able to communicate effectively (for both oral &amp; written) with individuals at all levels.
 
 
 
 
 - A self-starter with the ability to work under pressure and with minimum supervision.
 
 
 
</div>

Product Manager - Mutual Funds

Larsen & Toubro

<div>
 
 
 About Larsen &amp; Toubro:
 
 
 
 Larsen &amp; Toubro Ltd (L&amp;T) is a leading Indian multinational conglomerate with operations spanning engineering, construction, manufacturing, technology, IT, and financial services. Headquartered in Mumbai, L&amp;T is recognized among the top five construction companies globally, renowned for its commitment to excellence and sustainability.
 
 
 
 
 
 This position is based at L&amp;T within the
 
 Corporate HR department.
 
 
 
 
 
 
 
 Position:
 
 Assistant Manager &ndash; Young Professional Talent Acquisition, Corporate HR
 
 
 
 Reports To:
 
 Sr. Deputy General Manager - Corporate HR
 
 
 
 Location:
 
 Powai, Mumbai
 
 
 
 Department:
 
 Corporate HR
 
 
 
 Experience Required:
 
 3-4 years of experience preferably in campus recruitment and engagement.
 
 
 along with Strong skills in analytics, branding, stakeholder management, and talent planning.
 
 
 
 Educational Qualifications:
 
 MBA/PGDM in HR from Premier College
 
 
 
 
 
 
 Role Overview:
 
 
 
 The Campus HR Talent Acquisition member is responsible for driving campus recruitment, branding, analytics, and engagement to build a sustainable talent pipeline. The role ensures effective manpower planning, seamless onboarding, and retention of young professionals, positioning the organization as an employer of choice.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Campus Recruitment &amp; Talent Pipeline:
 
 
 <ul>
 <li>
 Plan and execute recruitment strategies for GETs, PGETs, MBAs, CAs, etc.
 </li>
 <li>
 Manage end-to-end hiring processes, including assessments, interviews, and onboarding.
 </li>
 </ul>
 
 
 
 
 
 Campus Branding &amp; Engagement:
 
 
 <ul>
 <li>
 Enhance employer branding through campus activities like lectures, hackathons, and competitions.
 </li>
 <li>
 Execute pre-joining and internship engagement programs to improve conversions.
 </li>
 </ul>
 
 
 
 
 
 Trainee Retention &amp; Development:
 
 
 <ul>
 <li>
 Develop strategies to ensure trainee retention and integration.
 </li>
 <li>
 Collaborate with L&amp;D for structured career progression and leadership development programs.
 </li>
 </ul>
 
 
 
 
 
 Campus Analytics:
 
 
 <ul>
 <li>
 Track and report recruitment metrics, retention trends, and pipeline readiness.
 </li>
 <li>
 Use data insights to improve recruitment strategies and forecast future needs.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder &amp; Relationship Management:
 
 
 <ul>
 <li>
 Partner with business leaders and academic institutions to strengthen industry-academia relations.
 </li>
 <li>
 Represent the organization at career fairs, conclaves, and campus events.
 </li>
 </ul>
 
 
 
 
 
 Process Innovation:
 
 
 <ul>
 <li>
 Optimize recruitment processes with innovative tools and platforms.
 </li>
 <li>
 Ensure cost and resource efficiency while enhancing candidate experience.
 </li>
 </ul>
 
 
 
 
 
 Key Outcomes:
 
 
 <ul>
 <li>
 Successful campus hiring within timelines and budgets.
 </li>
 <li>
 Improved trainee retention and pipeline efficiency.
 </li>
 <li>
 Enhanced campus presence and employer brand positioning.
 </li>
 </ul>
 
 
 
 
 This role provides a dynamic opportunity to shape the organization's early talent acquisition strategy and drive its growth through innovative practices.
 
 
 
</div>

Assistant Manager – Young Professional Talent Acquisition, Corporate HR

<div>
 
 Key purpose of the job:
 
 This role is responsible for
 
 strategizing, planning, and executing all brand and marketing communication programs
 
 across defined geographies. The objective is to
 
 build brand equity
 
 , craft immersive brand experiences, and generate qualified demand for real estate projects through effective marketing activations, walkthroughs, and collaterals.
 
 
 
 Key Accountabilities
 
 
 
 
 Strategic
 
 
 
 <ul>
 <li>
 Create and drive the overall marketing strategy for corporate brand and individual projects.
 </li>
 <li>
 Develop media plans to increase project visibility and reach among the relevant TG.
 </li>
 <li>
 Conceptualize and execute public relations and influencer engagement plans for consistent brand narrative.
 </li>
 <li>
 Build a differentiated brand positioning through storytelling and customer-centric messaging.
 </li>
 <li>
 Translate consumer insights and competitor analysis into actionable branding opportunities.
 
 
 </li>
 </ul>
 
 Operational
 
 
 
 <ul>
 <li>
 Conduct market research and competitor benchmarking to understand local micro-market trends and customer aspirations.
 </li>
 <li>
 Conceptualize and manage project-level walkthroughs (e.g. sample flat walkthroughs, 3D site tours, virtual walkthroughs, project films, and digital show suites).
 </li>
 <li>
 Develop and produce end-to-end marketing collaterals:
 </li>
 <li>
 Project brochures, leaflets, coffee table books
 </li>
 <li>
 Video teasers, testimonials, drone shots, AVs
 </li>
 <li>
 Digital creatives, microsites, e-mailers, social media banners
 </li>
 <li>
 Physical collaterals: hoardings, signages, standees, model flat branding, site office d&eacute;cor
 </li>
 <li>
 Collaborate with agencies to design immersive site branding and launch experiences, ensuring the brand story is felt right from first touchpoint to transaction.
 </li>
 <li>
 Plan, manage and execute all ATL, BTL, and TTL campaigns, including events, promotions, media buys, hoardings, email marketing, etc.
 </li>
 <li>
 Own and deliver high-impact on-ground activation strategies for new project launches, handovers, milestone celebrations, etc.
 </li>
 <li>
 Track and optimize the marketing funnel, measure ROI on each campaign and report performance with dashboards.
 </li>
 <li>
 Plan and execute photo &amp; video shoots to enhance brand imagery and asset library.
 </li>
 <li>
 Create compelling project walkthrough scripts, voiceovers, and experiential storytelling elements.
 </li>
 <li>
 Manage vendor relationships and ensure timely production of all collaterals and event setups.
 
 
 </li>
 </ul>
 
 Internal &amp; External Interactions
 
 
 
 
 Internal:
 
 Sales, CRM, Business Development, Planning, Design, Engineering, Customer Experience, Digital Teams
 
 
 
 External:
 
 Creative Agency, Media Planning Agency, Public Relation Agency, Digital Agency, Event Management Agency, BTL Agencies, Architects, Interior Designers, Printing &amp; Collateral Vendors, Event Agencies, BTL Vendors, Fabricators, Decorators
 
 
 
 Preferred Profile &amp; Competencies
 
 
 
 <ul>
 <li>
 MBA in Marketing / Communications with 6&ndash;10 years of experience in real estate, luxury, hospitality, or consumer brand marketing
 </li>
 <li>
 Experience in handling 360&deg; marketing campaigns and working with multiple agencies
 </li>
 <li>
 Strong creative eye with an understanding of visual storytelling, walkthrough scripting, brand voice, and tone
 </li>
 <li>
 Excellent communication and project management skills
 </li>
 <li>
 Highly collaborative and stakeholder-friendly mindset
 </li>
 </ul>
</div>

Senior Manager - Marketing

Explore 211+ Customer relations manager in Mumbai this October. Find roles across top companies and apply now to boost your career.

211 customer relations manager jobs IN Mumbai

Customer Relations Manager

Brand Communications Manager

Human Resources Executive

Human Resources Executive

Product Manager - Mutual Funds

Assistant Manager – Young Professional Talent Acquisition, Corporate HR

Senior Manager - Marketing