customer operations specialist - 45032 Jobs in Mumbai

customer operations specialist - 45032

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customer service operator - 45024 Jobs in Mumbai

customer service operator - 45024

customer operations specialist 45032

Turing

<div>
 
 
 Role Overview:
 
 
 
 We are seeking
 
 detail-oriented professionals
 
 with hands-on experience in
 
 customer service operations, e-commerce, or operations management
 
 . In this role, you will help build workflows, datasets, and simulations that are critical for
 
 benchmarking large language models (LLMs)
 
 .
 
 
 Your work will ensure that AI systems are tested against
 
 real-world business scenarios
 
 , validated for
 
 accuracy and compliance
 
 , and aligned with
 
 customer experience standards
 
 .
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Recreate operational workflows for
 
 compliance checks
 
 (KYC, AML, GDPR, PCI), audits, and internal controls.
 </li>
 <li>
 Validate AI-generated outputs for
 
 administrative tasks, compliance reports, and operational logs
 
 .
 </li>
 <li>
 Structure datasets that reflect
 
 refund logs, approval workflows, and compliance records
 
 .
 </li>
 <li>
 Collaborate with tooling developers to
 
 simulate dashboards and monitoring workflows
 
 .
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Hands-on experience in
 
 operations management and compliance workflows
 
 (KYC, audits, refunds, documentation, logs).
 </li>
 <li>
 Familiarity with common tools (Jira, ServiceNow, Confluence, ERPs like SAP, Oracle, NetSuite).
 </li>
 <li>
 Strong
 
 attention to detail
 
 and ability to spot issues in AI-generated workflows.
 </li>
 <li>
 Understanding of how
 
 operational data
 
 is used to train and evaluate LLMs.
 </li>
 <li>
 Excellent written English for creating training-quality datasets and validating AI responses.
 </li>
 </ul>
 
 
 
 
 
 Perks of Freelancing with Turing:
 
 
 <ul>
 <li>
 
 Remote-first and flexible work
 
 environment.
 </li>
 <li>
 Opportunity to contribute to
 
 cutting-edge AI projects
 
 with leading LLM companies.
 </li>
 <li>
 Potential for
 
 contract extension
 
 based on performance and project needs.
 </li>
 </ul>
 
 
 
 
 
 Offer Details:
 
 
 <ul>
 <li>
 
 Commitment:
 
 At least 4 hours/day, minimum 30 hours/week, with 4 hours overlapping PST.
 </li>
 <li>
 
 Engagement Type:
 
 Contractor / Freelancer (no medical or paid leave).
 </li>
 <li>
 
 Duration:
 
 1 month (possible extension).
 </li>
 </ul>
</div>

Customer Operations Specialist - 45032

HDB Financial Services Ltd.

<div>
 Key functions will be:  Co-ordination with central ops team.  Preparing Daily / Monthly MIS reports.  Customer KYC and secondary documents verification.  Ensuring on-time payments of the customers.  Ensure adherence of policies at all levels  Thorough checking of all the files and ensure the data is complete and relevant.
 
 
  Processing and Disbursement of files.  Checking KYC documents.  Handling all branch administration activities.  Regular follow-ups with customers.
 
 
  Graduate.  2-3 yrs of relevant experience.  Good communication skills.  High level of Self Drive/Enthusiasm
</div>

Operations Executive

HDFC securities

<div>
 
 
 
 JD for Senior User Access Management
 
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 The User Access Management Specialist is responsible for ensuring the integrity, security, and efficiency of user access controls across the organization&rsquo;s IT systems and applications. This role involves administering access rights, enforcing security policies, and maintaining compliance with regulatory standards. The Specialist will work closely with various departments to manage user access needs and ensure that appropriate access controls are implemented and monitored.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Oversee the lifecycle of user accounts, including provisioning, modifications, and deactivation in accordance with company policies and procedures.
 </li>
 <li>
 Implement and manage User Access Operations Policies and SOPs covering account creation, modification, removal and elevated privileges.
 </li>
 <li>
 Implement role-based access controls (RBAC) and ensure access is granted based on the principle of least privilege.
 </li>
 <li>
 Ensure that new user onboarding and off-boarding processes are handled efficiently to maintain security and operational integrity.
 </li>
 <li>
 Process and validate access requests using predefined workflows, ensuring that all access changes are appropriately approved and documented.
 </li>
 <li>
 Administer user account permissions and access controls across various platforms.
 </li>
 <li>
 Conduct periodic access and privilege account reviews to align with business and regulatory needs.
 </li>
 <li>
 Manage compliance monitoring, reporting and remediation following audit findings related to user access.
 </li>
 <li>
 Collaborate with IT, Security, HR and other business units to ensure secure and streamlined access management process.
 </li>
 <li>
 Perform regular internal and external audits of user access controls to ensure compliance with legal, regulatory, and organizational requirements.
 </li>
 <li>
 Prepare audit documentation and reports, addressing any findings or recommendations from audit reviews.
 </li>
 <li>
 Lead and mentor teams responsible for operational delivery of access management.
 </li>
 <li>
 Identify process improvements for joiner, leaver and mover cycles.
 </li>
 <li>
 Stay updated with latest in identity management technologies regulatory standards and best practices.
 </li>
 <li>
 Assist in preparing for and responding to external audits and compliance reviews related to user access.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or higher in Computer Science, Information Technology or related fields.
 </li>
 <li>
 Professional certifications like CIAM, CIMP, CISSP, CISA or related fields. ISO certification is desirable.
 </li>
 <li>
 8+ years in user access management, Identity and Access Management or IT operations with at least 3 years in lead role.
 </li>
 <li>
 Strong technical skills in account lifecycle management, privileged access, RBAC, and supporting IAM solutions (Sailpoint , Octa, Azure AD etc).
 </li>
 <li>
 Experience in Regulatory compliance, process improvement and risk management.
 </li>
 </ul>
 
 
 
 
 
 Core Skills:
 
 
 
 
 
 <ul>
 <li>
 Significant attention to details and organizational skills.
 </li>
 <li>
 Effective communication and cross-functional collaboration abilities.
 </li>
 <li>
 Analytical thinking and ability to drive continuous improvement.
 </li>
 <li>
 Project and change management capabilities.
 </li>
 <li>
 Proficiency in managing audits, and reporting for compliance and security operations.
 </li>
 <li>
 Ability to handle sensitive and confidential information with the highest level of integrity.
 </li>
 <li>
 Strong organizational skills and the capability to manage multiple priorities and tasks in a fast-paced environment.
 </li>
 <li>
 Flexibility to adapt to evolving technologies and changing business needs.
 </li>
 </ul>
 
 
 
 
 
 Experience: About 10-15 years
 
 
 
 
</div>

Access Manager

Capgemini

<div>
 
 
 Your role
 
 
 
 ➢ Responsible to drive growth for Capgemini in the FMCG industry, specifically in the capability of Integrated Operations within Supply Chain.
 
 
 ➢ He/She/They shall, work in their area of expertise and drive revenue growth contribution to the Industry/Group Market Strategy, support capability sales and delivery at target accounts and deliver on projects as the Executive Vision-maker, Solution Designer and Subject Matter Specialist delivering the design.
 
 
 ➢ The role will drive industry Knowledge Development and Thought Leadership delivery. Drive eco-system development externally (alliances, Joint Solutioning, Account Activation) and internally through go to market training and development.
 
 
 ➢ He/She/They are responsible for Driving Sales, solutioning and Client Relationships especially in the areas of Account development, solutioning, and CXO Relationships, and Liaise with Marketing as Advisor, Events, Social and Web PR and Accounts Marketing.
 
 
 ➢ In addition to the above, he/she/they will connect the various capabilities areas, create unified vision for Capgemini, prioritize offer/POV development and drive key deals both on BD and delivery.
 
 
 
 Tools used:
 
 SAP Ariba / O9 Solutions /Kim Access /Blue Yonder
 
 
 
 Locations:
 
 Mumbai &amp; Bangalore
 
 
 
 Experience:
 
 12 years+
 
</div>

Supply Chain Specialist

<div>
 
 🌍 We&rsquo;re Hiring at Teleperformance! 🌍
 
 
 ✨ Role: Senior Manager &ndash; Operations
 
 
 📍 Location: Malad, Mumbai
 
 
 We&rsquo;re looking for a strategic and experienced
 
 Senior Operations Manager
 
 to lead our Trust &amp; Safety customer support function. This role focuses on managing sensitive customer interactions, fraud prevention, account integrity, and escalations in a high-trust environment.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead trust-related customer support operations across global markets
 </li>
 <li>
 Manage escalations, fraud investigations, and account safety protocols
 </li>
 <li>
 Drive operational excellence, team performance, and SLA adherence
 </li>
 <li>
 Collaborate with legal, compliance, and product teams to uphold safety standards
 </li>
 <li>
 Mentor team leads and build a culture of integrity and accountability
 </li>
 </ul>
 
 
 What We&rsquo;re Looking For:
 
 ✅ Proven experience in customer support operations (Trust &amp; Safety preferred) ✅ Strong leadership, analytical, and stakeholder management skills ✅ Excellent communication and crisis-handling abilities ✅ Willingness to work in a 24&times;7 rotational shift
 
 
 
</div>

Senior Operations Manager

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for driving network operations and maintenance in the respective areas of Network/SDWAN/Cloud &amp; security/Unified Collaboration/Mobility &amp; IoT/other domains with the objective of minimizing downtime of network infrastructure, providing quality of network, resolving network issues, and cost effectively enhancing customer experience. The role will involve- planning and implementing network improvement projects, managing network operations, network analysis, bringing in process &amp; cost level improvements. This is a tactical role which has a significant mid-term impact on the business unit
 </li>
 <li>
 s overall results.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead domain specific operations team to meet the uptime targets.
 </li>
 <li>
 Manage network operations and maintenance, this may include marine cables, network equipment
 </li>
 <li>
 s, facility, security operations for all sites and network.
 </li>
 <li>
 Ensure timely identification &amp; fixing of network failures, review repeat issues to ensure permanent remedial actions are taken.
 </li>
 <li>
 Lead and drive operational review meetings with vendors.
 </li>
 <li>
 Develop tactics for improving operation efficiencies while improving service levels, employee retention and operational costs.
 </li>
 <li>
 Provide direction and escalation support to 24/7 NOC team.
 </li>
 <li>
 Manage difficult customer situations
 </li>
 <li>
 respond promptly to customer needs
 </li>
 <li>
 respond to requests for service and assistance.
 </li>
 <li>
 The role will lead a large team.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Extensive experience in operations and project implementation of network technology
 </li>
 <li>
 Customer experience management
 </li>
 <li>
 Understanding of domain and related technologies
 </li>
 </ul>
</div>

Deputy General Manager - Network Operations & Support

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248 customer operations specialist 45032 jobs IN Mumbai

Customer Operations Specialist - 45032

Customer Operations Specialist - 45032

Operations Executive

Access Manager

Supply Chain Specialist

Senior Operations Manager

Deputy General Manager - Network Operations & Support