customer relations manager Jobs in Mumbai

customer relations manager

customer service operator - 45024 Jobs in Mumbai

customer service operator - 45024

jr customer service executive - network operations & support Jobs in Mumbai

jr customer service executive - network operations & support

key account executive

customer care executive

The Muthoot Group

<div>
 This job is provided by apna.co Job location- Chembur, Virar, Powai, Nahur, Bhandup, Mulund, Versova, Andheri
 
 
 Role-
 
 
 Handling customers
 
 
 Inbound sales
 
 
 Telesales
 
 
 New KYC
</div>

Customer Care Executive

eClerx

<div>
 
 Job Description
 
 
 
 Job Description:
 
 
 As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Answering incoming calls from customers in a professional and courteous manner.
 </li>
 <li>
 Listening actively to customers and asking probing questions to fully understand their needs and concerns.
 </li>
 <li>
 Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
 </li>
 <li>
 Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
 </li>
 <li>
 Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
 </li>
 <li>
 Meeting or exceeding individual and team sales targets.
 </li>
 <li>
 Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Previous experience in a customer service and sales role, preferably in a call center environment.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Strong problem-solving skills and the ability to think on your feet.
 </li>
 <li>
 Comfortable working in a fast-paced environment.
 </li>
 <li>
 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 Familiarity with basic computer skills and knowledge of CRM systems.
 
 
 </li>
 </ul>
 Education:
 
 
 <ul>
 <li>
 Bachelor's degree in any field is preferred.
 
 
 </li>
 </ul>
 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
 
 
 
 About The Team
 
 
 
 eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
 
 
 eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
</div>

Analyst

Emami Ltd

<div>
 
 
 We are hiring!
 
 
 
 
 
 
 
 Position:
 
 
 Area Sales Executive &ndash; Modern Trade, Consumer Care Division (CCD)
 
 
 
 
 Location
 
 :
 
 Mumbai
 
 
 
 
 Reporting To
 
 : Area Sales Manager &ndash; Modern Trade (CCD)
 
 
 
 Industry
 
 : FMCG
 
 
 
 
 
 
 About the job:
 
 
 
 
 
 
 We are looking for a proactive and performance-driven
 
 Area Sales Executive &ndash; Modern Trade
 
 to join our Mumbai team. In this role, you will be responsible for managing key modern trade accounts such as
 
 D-Mart, Reliance, Metro Cash &amp; Carry, Apollo,
 
 and others.
 
 
 
 
 
 
 Your responsibilities will include:
 
 
 <ul>
 <li>
 
 Driving Sales
 
 : Achieve monthly &amp; quarterly sales targets across modern trade stores
 </li>
 <li>
 
 Store Execution
 
 : Ensure stock availability, shelf hygiene, FIFO, and planogram compliance
 </li>
 <li>
 
 Merchandising &amp; Branding
 
 : Maintain brand visibility and execute trade marketing initiatives
 </li>
 <li>
 
 Stakeholder Management
 
 : Build strong store-level relationships and coordinate with distributors
 </li>
 <li>
 
 Market Intelligence
 
 : Track competitor activity and share timely insights and sales reports
 </li>
 <li>
 
 Training &amp; Mentoring
 
 : Train and mentor
 
 promoters and merchandisers
 
 to enhance their effectiveness in driving
 
 in-store off-take,
 
 and ensuring flawless
 
 execution of Emami brand initiatives
 
 at the point of sale.
 </li>
 </ul>
 
 
 
 
 
 What we are looking for?
 
 
 <ul>
 <li>
 Graduate / MBA in Sales &amp; Marketing (Preferred)
 </li>
 <li>
 3&ndash;5 years of FMCG sales experience (Modern Trade is Must)
 </li>
 <li>
 Strong understanding of store operations, merchandising, and trade dynamics
 </li>
 <li>
 Proficiency in Excel &amp; sales reporting tools
 </li>
 <li>
 Excellent communication, negotiation &amp; interpersonal skills
 </li>
 </ul>
 
 
 
 
 
 What will make you successful?
 
 
 <ul>
 <li>
 Managing multiple retail accounts and stakeholders
 </li>
 <li>
 Executing Point of Sale Material (POSM) deployment and in-store activations
 </li>
 <li>
 Coordinating across supply chain, distributors, and internal teams
 </li>
 <li>
 Being detail-oriented, self-motivated, and results-focused
 </li>
 <li>
 Result orientation, analytical thinking, customer focus
 </li>
 </ul>
 
 
 
 
 
 Ready to Make an Impact?
 
 Apply now by sending your CV!
 
</div>

Area Sales Executive

ORRA Fine Jewellery

<div>
 CTC: As per the industry + incentives + Perks
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Attend to customer requirements with a focus on driving sales conversion and delivering excellent customer experiences.
 </li>
 <li>
 Inform customers about new designs, schemes, and offers to promote sales and customer engagement.
 </li>
 <li>
 Support local area activities in collaboration with the Relationship Executive.
 </li>
 <li>
 Assist with the try-at-home scheme based on instructions from the Store Manager.
 </li>
 <li>
 Follow up with potential customers and visit them to close sales.
 </li>
 <li>
 Develop and maintain strong customer relationships.
 
 
 </li>
 </ul>
 
 Desired Skills
 
 
 
 <ul>
 <li>
 Minimum 2 years of relevant experience in retail sales.
 </li>
 <li>
 Strong customer service and interpersonal skills.
 </li>
 <li>
 Proven track record of meeting sales targets.
 </li>
 <li>
 Detail-oriented and organized.
 </li>
 <li>
 Ability to work well in a team.
 </li>
 <li>
 Flexible availability, including weekendsandholidays.
 
 
 </li>
 </ul>
 This job is provided by Shine.com
</div>

Urgent Hiring - Counter Sales

Unilever

<div>
 Requisition No: R-1166825
 
 
 Job Title: Key Account Executive
 
 
 WL: 1B
 
 
 Location: Morbi/Surendra Nagar, Gujarat
 
 
 
 Main Job Purpose
 
 
 
 The Key Account Executive would be required to drive sales and distribution for the company products and manage his allocated territory and the customer.
 
 
 
 Job Summary (job Description)
 
 
 
 <ul>
 <li>
 Minimum 3-7 years of experience in General Trade, Channel Sales experience, ROI calculations and distributor handling.
 </li>
 <li>
 Achieve sales targets through personal selling (visiting market) and driving RS system.
 </li>
 <li>
 Analyse how to improve the competitive position in the market through improved customer service.
 </li>
 <li>
 Negotiate with his RS and develop his people on managing customers to obtain more business.
 </li>
 <li>
 Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities.
 </li>
 <li>
 Monitor systematically the performance of the RS and RS's sales team and take corrective action (infrastructure gaps).
 </li>
 <li>
 Within budget limits for brand activities organize promotion activities in consultation with the superiors.
 
 
 </li>
 </ul>
 
 Key Requirements (education, Work Experience &amp; Skills)
 
 
 
 <ul>
 <li>
 Required a Minimum Fulltime Graduation
 </li>
 <li>
 Minimum 2 years of Experience in Channel Sales.
 </li>
 <li>
 Excellent in ROI Calculations &amp; RS Distribution Management
 </li>
 <li>
 Should be well-versed with RS appointment &amp; Sales Planning
 </li>
 <li>
 Conducting promotional activities &amp; execution
 </li>
 <li>
 Decent Communication in English and Gujarati is desired
 
 
 </li>
 </ul>
 
 "All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent&mdash;please verify before proceeding."
 
 
 
</div>

Key Account Executive

Godrej Industries Group

<div>
 
 
 Role : Senior Executive - Ecommerce shopper marketing
 
 
 
 The Ecommerce team is a highly agile and high growth team which is evolving rapidly. This role will lead all shopper related activations on the digital shelf that lead to business goal delivery of revenue and profitability for the product portfolio. The incumbent will be the custodian of the brand on shelf and is responsible for planning to execution on key e-commerce accounts.
 
 
 
 
 
 
 
 About Godrej Consumer Products
 
 
 
 Godrej Consumer Products is a part of the over 123-year-young Godrej Group. We are fortunate to have a proud legacy built on the strong values of trust, integrity, and respect for others. As an emerging market company, we have witnessed rapid growth and are pursuing our exciting and innovative aspirations.
 
 
 
 
 
 Today, our Group enjoys the patronage of 1.15 billion consumers globally, across different businesses. In line with our 3 by 3 approach to international expansion, we are building our presence in three emerging markets, namely Asia, Africa, and Latin America, across three categories (home care, personal care, and hair care).
 
 
 
 
 
 We rank among the largest household insecticide and hair care players in the emerging markets. In household insecticides, we are the leader in India and Indonesia and are expanding our footprint in Africa. We are the leader in serving the hair care needs of women of African descent and are the number one player in hair colour products in India and sub-Saharan Africa, and among the leading players in Latin America. We rank second in soap products in India, first in air freshener products in India and Indonesia, and lead in wet tissue products in Indonesia.
 
 
 
 
 
 For us, it is very important that besides our strong financial performance and innovative, much-loved products, we remain a good company. Approximately 23 per cent of the promoter holding in the Godrej Group is held in trusts that invest in the environment, health, and education. We are also bringing together our passion and purpose to make a difference through our Good &amp; Green approach to build a more inclusive and greener India.
 
 
 
 
 
 At the heart of it all is our talented team. We take much pride in fostering an inspiring workplace with an agile and high-performing culture. We are also deeply committed to recognising and valuing diversity across our teams.
 
 
 
 
 
 
 Our People Philosophy
 
 
 
 Core to our employer brand, is the philosophy of tough love. We expect a lot from our team members, differentiate on the basis of performance and potential through career opportunities and rewards and lay particular emphasis on developing, mentoring and training. We believe that passionate, rounded individuals with diverse interests make for better Godrejites. And we understand that our team members play multi-faceted roles. This is why we encourage them, not just to explore their whole selves, but also create an enabling space for them to do so.
 
 
 
 
 
 
 Your Roles &amp; Responsibilities:
 
 
 
 
 
 
 
 Shopper understanding and analytics
 
 
 <ul>
 <li>
 Develop deep understanding of shopper insights &amp; behaviour for the categories
 </li>
 <li>
 Obsess over shopper &amp; consumer experience data (reviews, conversion, competitor moves, listings issues etc) &amp; ensure appropriate actions are taken in response
 </li>
 <li>
 Develop e-com shopper marketing plan for priority sub-brands
 </li>
 <li>
 Implement plan via both direct execution and influencing other e-com verticals
 </li>
 <li>
 Analyze e-com performance on regular basis and identify course corrections
 </li>
 </ul>
 
 
 
 
 
 Category annual planning
 
 
 <ul>
 <li>
 Represent category/brands to e-com customers, especially in JBP &amp; quarterly plans
 </li>
 <li>
 Input into overall brand LRP/AOP, qtly plans, launch plans; own e-com AOP for category
 </li>
 </ul>
 
 
 
 
 
 Marketing execution coordination
 
 
 <ul>
 <li>
 Ensure top-of-funnel digital is leveraged for e-com (influencing brand and digital marketing teams)
 </li>
 <li>
 Jointly plan &amp; execute full funnel activities, along with digital marketing manager
 </li>
 <li>
 Lead replication of the brand IMC on ecommerce media assets
 </li>
 </ul>
 
 
 
 
 
 Skills required
 
 
 <ul>
 <li>
 Agile &ndash; able to execute rapidly and effectively in complex environment, strong results orientation
 </li>
 <li>
 Bold &ndash; ambitious mind-set, willing to stretch for outstanding results
 </li>
 <li>
 Consumer &amp; customer obsessed &ndash; strong interest in and knowledge of e-com space, instinct always to take the consumer perspective
 </li>
 <li>
 Data driven &ndash; strong analytical skills and strategic thinking, able to use structured thinking to diagnose issues, assess options and develop recommendations
 </li>
 <li>
 Organized team player &ndash; always plans ahead, highly responsive to team mates and stakeholders, strong task and time management skills
 </li>
 </ul>
 
 
 
 
 
 Qualification and Experience:
 
 
 <ul>
 <li>
 MBA with 2-4 years&rsquo; experience
 </li>
 <li>
 Significant experience in digital &amp; e-commerce ecosystem (at least 1 year in e-com or 2 years in broader digital)
 </li>
 <li>
 Significant experience in brand management / shopper marketing (at least 1 year in this type of role with e-com)
 </li>
 <li>
 Majority of experience in FMCG / can consider Consumer Durables if strong on other dimensions
 </li>
 </ul>
 
 
 
 
 
 Reporting Structure
 
 
 <ul>
 <li>
 
 Reporting:
 
 E-commerce Head
 </li>
 </ul>
 
 
 
 
 
 Job Location
 
 
 <ul>
 <li>
 You will be based in Mumbai.
 </li>
 </ul>
 
 
</div>

Senior Executive - Shopper Marketing

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �Drive sales of new and existing accounts by adding new revenue streams, acquiring new logos or through deep product penetration for the existing set of accounts. This implies complete ownership for driving new order booking (OB) and existing revenue, for the business or the assigned set of accounts. The role is responsible to drive achievement of sales targets (OB and revenue) through sales planning, prospecting, relationship building, opportunity identification, qualification, deal pursuit and closures. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results. Responsibilities �Analysing the business potential, building the sales plan and strategies to grow existing business, develop new revenue streams and acquire new logos. �Building key stakeholder relationships, multi-function and multi-level connects with decision makers, influencers, and executive sponsors within the accounts/partner organization. �Building sales pipeline and manage sales projections and revenue forecasts. �Engaging with key customers to understand their requirements and own the fulfilment throughout the sale cycle. �Building account ownership through understanding of customer�s strategic objectives, business requirements, operational challenges, buying decisions, contractual process, internal dynamics and manage key stakeholder expectations. �Internally driving cross-functional teams such as technical Solutions, bids and commercial, finance, products, service delivery and operations � The role may be an individual contributor or may lead a small team. Minimum qualification &amp; experience Enterprise sales experience. Should have worked with technology services companies (telecom, hardware, software, applications, cloud services) in account management role. Desired Skill sets �Experience in sales motion cadence associated with forecasting, SFDC management, pipeline/funnel build �Extensive experience in building executive relationships with key customer stakeholders. �Expertise in drafting a Go to market plan/ customer acquisition strategy.
</div>

Sr Manager - Sales- India

Explore 190+ Customer care executive in Mumbai this October. Find roles across top companies and apply now to boost your career.