client service executive

customer operation executive-1 Jobs in Mumbai

customer operation executive-1

customer operations lead

jr customer service executive - network operations & support Jobs in Mumbai

jr customer service executive - network operations & support

junior executive - hr

jr customer service executive network operations support

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Preference
 
 :- B.E. Electronics with 4-6 Yrs
 
 
 experience with DWDM Submarine NOC or Transmission NOC.
 
 
 
 Position Summary:
 
 Sr. Customer Service Executive shall be responsible for the
 
 
 Efficient Operations &amp; Management of the Submarine Cable System and its
 
 
 Equipment &amp; Network and its interfaces with interconnecting transmission
 
 
 facilities (SDH-DWDM). He is mainly responsible for 24x7 Operation &amp;
 
 
 Maintenance of TGN Subsea Cable (SDH-DWDM) &amp;associated network elements and
 
 
 NMS. He will be responsible for traffic monitoring and fault analysis and its
 
 
 rectification, complaint handling &amp;its resolution, Planned and unplanned
 
 
 activities management and timely updates to concern teams. Active coordination
 
 
 with internal customers, TGN CLS landing parties &amp; Cable landing stations,
 
 
 vendors, and engineering to resolve system related problems. Circuit
 
 
 provisioning, activation, De-activation, and testing in coordination with Cable
 
 
 station teams. Actively acquires complex skills, techniques, operating
 
 
 practices, knowledge of abstract concepts to progress toward full proficiency
 
 
 in the field of specialization. Has skills and knowledge that will allow them
 
 
 to adapt to effectively deal with unfamiliar issues, challenges, problems
 
 
 within their field of specialization.
 
 
 Qualification :- B.E. Electronics or Equivalents Degree
 
 
 
 Mandatory Skill set :
 
 - Work Experience to manage
 
 
 SubCom wet-plant, CIENA 6500, ASN 1620 SLTE, SubSea NOC
 
 
 
 Major Responsibilities
 
 
 
 Efficient Operation &amp; Maintenance of the TGN submarine cable Equipment
 
 
 &amp; associated NMS (Shift duty 24*7)
 
 
 Maintain Equipment &amp; Traffic Uptime (SDH/DWDM/wet-plant)
 
 
 Coordination with CLS for
 
 
 network fault troubleshooting &amp; rectification of problems.
 
 
 Perform preventive &amp; corrective maintenance as per guidelines.
 
 
 Testing &amp; maintaining the restoration path &amp; keeping ready for use
 
 
 Preparation &amp; analysis of Equipment &amp; NW performance reports and
 
 
 submitting to SA management as per schedule.
 
 
 Coordination during Cable failure &amp; repair and restoration of traffic as
 
 
 per guidelines
 
 
 Implementing the remedial actions proposed by vendor to clear the
 
 
 Equipment/Network deficiencies.
 
 
 Manage new installations and upgrades activities.
 
 
 Ensure processes are followed towards achieving committed SLAs and KPIs
 
 
 Achieve customer satisfaction within network performance. Key Performance
 
 
 Indicator (KPI):Traffic up Time Equipment Uptime
 
 
 Traffic Provisioning, Management &amp; Restoration
 
 
 Preventive Management on Network as well as wet segment, Fault &amp; Complaint
 
 
 Management, Alarm &amp; Network Performance Management
 
 
 Compliance to NOC process
 
 
 Network Performance Report Repairs and Inventory Management
</div>

Jr Customer Service Executive - Network Operations & Support

Unilever

<div>
 
 Job Description
 
 
 
 The Customer Service Executive is responsible for overseeing customer operations and ensuring the delivery of high-quality service. This role plays a key part in maintaining customer satisfaction and loyalty by managing inquiries, resolving issues, and coordinating with internal teams to provide seamless support.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Superior Availability: Drive product availability across digital platforms to support business growth through effective supply chain execution.
 </li>
 <li>
 Cross-Functional Collaboration: Partner with Key Accounts (Sales) and Supply Planning teams to align priorities and deliver customer-centric solutions.
 </li>
 <li>
 Master Data Management: Manage and maintain customer master data across the full portfolio, ensuring accuracy and consistency throughout the fulfilment network.
 </li>
 <li>
 Order Processing: Oversee daily product movement from Distribution Centres (DCs) to customer Fulfilment Centres (FCs), ensuring timely and efficient delivery.
 </li>
 <li>
 Operational Excellence: Conduct root cause analyses of allocation losses, address stock-outs, resolve MRP issues, correct mapping errors, and manage product lifecycle activities including delisting inactive packs and onboarding new listings.
 </li>
 <li>
 Shipment Coordination: Plan and execute daily shipments across DCs, proactively resolving operational of challenges of appointments/Detention and PO extensions.
 </li>
 <li>
 Performance Monitoring: Design and maintain KPI dashboards (Fill Rate, In-Stock %) to track weekly and monthly performance, implementing corrective actions where necessary.
 </li>
 <li>
 Strategic Leadership: Lead and contribute to strategic projects under Joint Business Planning (JBP), strengthening customer partnerships and enhancing supply chain efficiency.
 
 
 </li>
 </ul>
 
 Experience Required
 
 
 
 <ul>
 <li>
 3-5 years of experience in a customer operations role, preferably in the FMCG/Ecommerce industry
 </li>
 <li>
 Knowledge of SAP and CRM tools will be an added advantage.
 </li>
 <li>
 Experience with data visualization and Business Intelligence tools such as Tableau, Power BI.
 
 
 </li>
 </ul>
 
 Qualification &amp; Skills Required
 
 
 
 <ul>
 <li>
 Bachelor's degree in any discipline
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment.
 
 
 </li>
 </ul>
 Strong problem-solving and decision-making skills
</div>

Customer Operation Executive-1

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of FortiGate SDWAN/Cloud &amp; security/Unified Collaboration/Mobility &amp; IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Technical administration or troubleshooting to ensure the efficient functionality of the solution. Incident Validation, Incident Analysis, Solution recommendation Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions Act as a point of escalation for Level-1 customer service analysts Coordinate with IT teams on escalations, tracking, performance issues, and outages. Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. Provide recommendations in tuning and optimization of systems, processes, procedures, and policies. Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate. Publish weekly reports and monthly reports on customer service operations activity. Desired Skill sets Troubleshooting and hands on knowledge on Fortigate Good knowledge on implementation, installation, integration troubleshooting and overall functionalities Experience in troubleshooting platform related issues, data backup, restoration, retention Maintains awareness of latest technologies in the domain
</div>

Assistant Manager - Global Service Operations

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �Drive sales of new and existing accounts by adding new revenue streams, acquiring new logos or through deep product penetration for the existing set of accounts. This implies complete ownership for driving new order booking (OB) and existing revenue, for the business or the assigned set of accounts. The role is responsible to drive achievement of sales targets (OB and revenue) through sales planning, prospecting, relationship building, opportunity identification, qualification, deal pursuit and closures. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results. Responsibilities �Analysing the business potential, building the sales plan and strategies to grow existing business, develop new revenue streams and acquire new logos. �Building key stakeholder relationships, multi-function and multi-level connects with decision makers, influencers, and executive sponsors within the accounts/partner organization. �Building sales pipeline and manage sales projections and revenue forecasts. �Engaging with key customers to understand their requirements and own the fulfilment throughout the sale cycle. �Building account ownership through understanding of customer�s strategic objectives, business requirements, operational challenges, buying decisions, contractual process, internal dynamics and manage key stakeholder expectations. �Internally driving cross-functional teams such as technical Solutions, bids and commercial, finance, products, service delivery and operations � The role may be an individual contributor or may lead a small team. Minimum qualification &amp; experience Enterprise sales experience. Should have worked with technology services companies (telecom, hardware, software, applications, cloud services) in account management role. Desired Skill sets �Experience in sales motion cadence associated with forecasting, SFDC management, pipeline/funnel build �Extensive experience in building executive relationships with key customer stakeholders. �Expertise in drafting a Go to market plan/ customer acquisition strategy.
</div>

General Manager - Sales- India

<div>
 
 
 Job Description
 
 
 
 
 
 Job Title:
 
 Customer Operations Lead
 
 
 
 Function:
 
 Supply Chain
 
 
 
 Location:
 
 Mumbai HO
 
 
 
 Req ID:
 
 R-1171067
 
 
 
 
 Job Description:
 
 
 
 
 The Capability Resource will be part of the E-commerce Customer Operations team, playing a pivotal role in driving capability unlocks that simplify operations and strengthen the transformation agenda. This position is designed to make the E-commerce team future-ready by identifying, implementing, and embedding best-in-class industry practices.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Capability Implementation: Identify and implement relevant capabilities aligned with evolving E-commerce industry standards to enhance operational efficiency.
 </li>
 <li>
 Network OTIF Delivery: Ensure timely execution of key capability projects, meeting On-Time-In-Full (OTIF) targets across the network.
 </li>
 <li>
 Capability Adoption: Drive adoption and integration of new operational unlocks across the E-commerce Supply Chain team to maximize impact.
 </li>
 <li>
 Cross-Functional Collaboration: Partner with Customer Operations (CO), COE, and IT teams to deliver scalable and relevant capabilities.
 </li>
 <li>
 Transformation Agenda: Lead initiatives that support the long-term transformation of the E-commerce team, ensuring readiness for future challenges.
 
 
 </li>
 </ul>
 
 
 Experience Required:
 
 
 
 
 <ul>
 <li>
 3-5 years of experience in a customer service role, preferably in the FMCG/Ecommerce industry
 </li>
 <li>
 Knowledge of SAP and CRM tools will be an added advantage.
 </li>
 <li>
 Experience with data visualization and Business Intelligence tools such as Tableau, Power BI.
 
 
 </li>
 </ul>
 
 
 Qualification &amp; Skills Required:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in any discipline
 </li>
 <li>
 Strong analytical skills
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment.
 </li>
 <li>
 Strong problem-solving and decision-making skills
 
 
 </li>
 </ul>
 All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent&mdash;please verify before proceeding.
</div>

Customer Operations Lead

Visit Health

<div>
 
 
 Zonal Head &ndash; Provider Network (Maharashtra/PAN India)
 
 
 
 
 Location:
 
 Mumbai |
 
 Experience:
 
 7+ years |
 
 Function:
 
 Network Expansion &amp; Strategic Partnerships |
 
 Department:
 
 Provider Network
 
 
 
 
 
 
 About Us
 
 
 
 
 
 
 Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being.
 
 
 
 
 
 
 Our Core Offerings
 
 
 
 
 
 
 -
 
 Employee Assistance Program (EAP):
 
 Mental health support services for a balanced work-life experience.
 
 
 -
 
 Personalized Health Plans:
 
 Tailored wellness programs with fitness, meditation, and nutritional guidance.
 
 
 -
 
 Health Check-ups &amp; Screenings:
 
 Preventive check-ups and vaccinations for proactive health management.
 
 
 -
 
 Comprehensive Wellness Programs:
 
 Designed to boost morale, productivity, and holistic employee health.
 
 
 -
 
 Preventive &amp; OPD Care:
 
 Seamless primary care and OPD services, reducing out-of-pocket expenses through cashless OPD benefits.
 
 
 
 
 
 
 Founding Team
 
 
 
 
 
 
 
 The founding team &mdash; Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi &mdash; established Visit Health to bridge the healthcare gap in India. Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible healthcare for everyone.
 
 
 
 
 
 
 
 What Sets Us Apart
 
 
 
 
 
 
 
 - Comprehensive &amp; Flexible OPD Benefits:
 
 Visit offers unlimited access packages for employees and dependents, covering mental health, nutrition, diagnostics, and doctor consultations.
 
 
 -
 
 Integrated Platform:
 
 Combining primary and secondary care, our platform connects corporates, insurers, and retailers, making healthcare seamless and holistic.
 
 
 -
 
 Engagement &amp; Gamification:
 
 AI-driven insights, step challenges, and rewards (FitCoins) drive high engagement and builds lasting healthy habits.
 
 
 -
 
 24/7 Accessibility:
 
 Accessible health support anytime, designed to address India&rsquo;s diverse healthcare needs.
 
 
 
 
 
 
 Key Milestones &amp; Achievements
 
 
 
 
 
 
 -
 
 Expanding Primary Care Access:
 
 Serving over 5 million users with 1.5 million annual health checkups, 500,000 doctor consultations, and 200,000 pharmacy orders.
 
 
 -
 
 Strategic Partnerships:
 
 Collaborations with leading insurers and doctors, reaching 2,500 major corporations and MSMEs.
 
 
 -
 
 Technological Innovation:
 
 Introduced India&rsquo;s first cashless OPD insurance program in partnership with Apollo Munich, with a network of over 35,000 doctors.
 
 
 -
 
 Awards &amp; Recognition:
 
 Honored in Forbes 30 Under 30 Asia (2020) and BITSAA Global 30 Under 30 (2022).
 
 
 -
 
 Funding Success:
 
 Secured over $40 million in investments to drive growth and service expansion.
 
 
 
 
 
 
 Future Vision
 
 
 
 
 
 
 
 Visit Health aims to further strengthen India&rsquo;s primary care infrastructure, expand its corporate and insurer partnerships, and introduce advanced health tech solutions. With a focus on universal health coverage, we&rsquo;re committed to making healthcare accessible for all employees and their families, supporting them in leading healthier lives.
 
 
 
 
 
 Visit Health &mdash; Empowering workplaces with accessible, affordable, and impactful healthcare.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 We are seeking a dynamic and strategic
 
 Zonal Head &ndash; Provider Network
 
 to lead the provider acquisition and engagement strategy across
 
 Maharashtra
 
 and support expansion PAN India. This leadership role is crucial in strengthening Visit Health&rsquo;s healthcare network, driving strategic partnerships, and ensuring top-tier service delivery across hospitals, diagnostics, clinics, and labs.
 
 
 You will be responsible for managing a regional provider team, forging high-value alliances, and playing a pivotal role in expanding our nationwide network to support Visit Health&rsquo;s preventive health programs.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Strategic Leadership:
 
 Lead the provider network expansion strategy across Maharashtra and support PAN India growth in alignment with Visit Health&rsquo;s business objectives.
 </li>
 <li>
 
 Partnership Development:
 
 Identify, negotiate, and finalize empanelment with top-tier hospitals, diagnostic centers, labs, wellness clinics, and radiology partners.
 </li>
 <li>
 
 Team Management:
 
 Manage and mentor a team of Assistant Managers and Executives focused on provider acquisition and relationship management in assigned zones.
 </li>
 <li>
 
 Contract &amp; Tariff Optimization:
 
 Drive high-stakes contract negotiations to secure the best possible service terms, tariffs, and packages aligned with our OPD and wellness offerings.
 </li>
 <li>
 
 Provider Relationship Management:
 
 Build and sustain long-term, trust-based relationships with healthcare providers to ensure high engagement and service quality.
 </li>
 <li>
 
 Performance Monitoring:
 
 Analyze provider performance, cost optimization, patient feedback, and utilization metrics to continuously improve network quality.
 </li>
 <li>
 
 Cross-functional Collaboration:
 
 Work closely with Sales, Operations, Product, and Customer Support teams to ensure seamless onboarding, integration, and service delivery.
 </li>
 <li>
 
 Market Intelligence:
 
 Stay ahead of healthcare market dynamics, regulatory changes, and competition to inform strategic decisions and enhance provider strategy.
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Profile
 
 
 
 
 
 <ul>
 <li>
 7+ years in healthcare provider network management, with proven leadership experience in hospital/diagnostic empanelment, contracting, and tariff negotiations.
 </li>
 <li>
 Strong knowledge of the Maharashtra healthcare ecosystem; PAN India experience is a strong plus.
 </li>
 <li>
 Strategic thinking with an execution mindset
 </li>
 <li>
 Excellent stakeholder and team management
 </li>
 <li>
 Advanced negotiation and contract management
 </li>
 <li>
 Strong analytical, communication, and leadership skills
 </li>
 <li>
 
 Track Record:
 
 Demonstrated success in expanding provider networks and managing high-performing regional teams.
 </li>
 </ul>
 
 
 
 
 
 Why Join Visit Health?
 
 
 
 
 
 <ul>
 <li>
 
 Impact at Scale:
 
 Serve 5M+ users with 35,000+ doctors across India.
 </li>
 <li>
 
 Innovative Model:
 
 India&rsquo;s first cashless OPD insurance and preventive care ecosystem.
 </li>
 <li>
 
 Mission-Driven Culture:
 
 Help redefine primary care access for families and workplaces.
 </li>
 <li>
 
 Recognition:
 
 Forbes 30 Under 30 Asia, BITSAA Global 30 Under 30, and more.
 </li>
 <li>
 
 Growth-Focused:
 
 $40M+ in funding, with aggressive expansion plans and tech-first innovation.
 </li>
 </ul>
 
 
 
 
 If you're a strategic healthcare leader passionate about building robust provider networks and driving accessible healthcare at scale, we&rsquo;d love to hear from you!
 
 
 
 
 
 
 Apply now
 
 and be a part of our mission to transform India&rsquo;s healthcare journey.
 
 
 
</div>

Sr Customer Service Executive - Network Operations & Support

Explore 333+ Jr customer service executive network operations support in Mumbai this December. Find roles across top companies and apply now to boost your career.