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customer service operator - 45024 Jobs in Mumbai

customer service operator - 45024

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deputy manager - customer service

operations executive

customer operations lead

Unilever

<div>
 
 
 Job Description
 
 
 
 
 
 Job Title:
 
 Customer Operations Lead
 
 
 
 Function:
 
 Supply Chain
 
 
 
 Location:
 
 Mumbai HO
 
 
 
 Req ID:
 
 R-1171067
 
 
 
 
 Job Description:
 
 
 
 
 The Capability Resource will be part of the E-commerce Customer Operations team, playing a pivotal role in driving capability unlocks that simplify operations and strengthen the transformation agenda. This position is designed to make the E-commerce team future-ready by identifying, implementing, and embedding best-in-class industry practices.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Capability Implementation: Identify and implement relevant capabilities aligned with evolving E-commerce industry standards to enhance operational efficiency.
 </li>
 <li>
 Network OTIF Delivery: Ensure timely execution of key capability projects, meeting On-Time-In-Full (OTIF) targets across the network.
 </li>
 <li>
 Capability Adoption: Drive adoption and integration of new operational unlocks across the E-commerce Supply Chain team to maximize impact.
 </li>
 <li>
 Cross-Functional Collaboration: Partner with Customer Operations (CO), COE, and IT teams to deliver scalable and relevant capabilities.
 </li>
 <li>
 Transformation Agenda: Lead initiatives that support the long-term transformation of the E-commerce team, ensuring readiness for future challenges.
 
 
 </li>
 </ul>
 
 
 Experience Required:
 
 
 
 
 <ul>
 <li>
 3-5 years of experience in a customer service role, preferably in the FMCG/Ecommerce industry
 </li>
 <li>
 Knowledge of SAP and CRM tools will be an added advantage.
 </li>
 <li>
 Experience with data visualization and Business Intelligence tools such as Tableau, Power BI.
 
 
 </li>
 </ul>
 
 
 Qualification &amp; Skills Required:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in any discipline
 </li>
 <li>
 Strong analytical skills
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment.
 </li>
 <li>
 Strong problem-solving and decision-making skills
 
 
 </li>
 </ul>
 All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent&mdash;please verify before proceeding.
</div>

Customer Operations Lead

<div>
 
 🌍 We&rsquo;re Hiring at Teleperformance! 🌍
 
 
 ✨ Role: Senior Manager &ndash; Operations
 
 
 📍 Location: Malad, Mumbai
 
 
 We&rsquo;re looking for a strategic and experienced
 
 Senior Operations Manager
 
 to lead our Trust &amp; Safety customer support function. This role focuses on managing sensitive customer interactions, fraud prevention, account integrity, and escalations in a high-trust environment.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead trust-related customer support operations across global markets
 </li>
 <li>
 Manage escalations, fraud investigations, and account safety protocols
 </li>
 <li>
 Drive operational excellence, team performance, and SLA adherence
 </li>
 <li>
 Collaborate with legal, compliance, and product teams to uphold safety standards
 </li>
 <li>
 Mentor team leads and build a culture of integrity and accountability
 </li>
 </ul>
 
 
 What We&rsquo;re Looking For:
 
 ✅ Proven experience in customer support operations (Trust &amp; Safety preferred) ✅ Strong leadership, analytical, and stakeholder management skills ✅ Excellent communication and crisis-handling abilities ✅ Willingness to work in a 24&times;7 rotational shift
 
 
 
</div>

Senior Operations Manager

Adani Airport Holdings Ltd

<div>
 
 
 Purpose/Objective:
 
 
 
 
 
 
 Executive - Retail will assist in the daily operations and management of the retail outlets at the airport. This role is key in supporting the retail team, ensuring smooth operations, high-quality customer service, and compliance with standards. The executive will also support various retail initiatives such as sales performance tracking, and relationship management with retailers.
 
 
 
 
 
 
 *Key Responsibilities of Role
 
 
 
 
 
 
 
 Retail Operations Support:
 
 
 
 Assist in the smooth running of retail floor operations, ensuring minimal disruptions and high levels of customer satisfaction.
 
 
 Monitor the retail floor for compliance with operational standards, ensuring adherence to store opening times, product displays, and customer service protocols.
 
 
 Provide on-ground support to resolve any immediate operational issues as they arise, escalating to the Assistant Lead when necessary.
 
 
 
 Customer Service and Grievance Resolution:
 
 
 
 Actively listen to customer feedback, address grievances promptly, and work with retailers to resolve issues on the floor.
 
 
 Ensure that service providers are consistently meeting quality standards by monitoring daily operations.
 
 
 Escalate unresolved or complex issues to the Senior Executive/ Assistant Lead - Retail for prompt action.
 
 
 
 Compliance and Quality Assurance:
 
 
 
 Ensure retailers adhere to product quality standards, including compliance with MRP regulations and issuance of bills for every transaction.
 
 
 Conduct regular audits of retail outlets to ensure adherence to company policies and quality guidelines.
 
 
 
 Retail Compliance and Quality Monitoring:
 
 
 
 Ensure retailers are adhering to product quality standards on a daily basis.
 
 
 Perform spot checks at retail outlets to ensure compliance with company policies.
 
 
 Report any non-compliance or quality issues immediately to Senior Executive/ Assistant Lead - Retail for further action.
 
 
 
 Merchandise Stock and Layout Support:
 
 
 
 Ensure that the retail merchandise is adequately stocked and available on the floor at all times.
 
 
 Assist with the daily checking and replenishment of stock, ensuring a balanced and attractive product range.
 
 
 Support the team in implementing zoning strategies within the retail space to maximize product visibility and sales.
 
 
 Regularly monitor sales floor activity and alert supervisors about slow-moving products.
 
 
 Assist in identifying inventory gaps and help in product reallocation based on sales tren
 
 
 
 Sales Monitoring and Reporting Support:
 
 
 
 Assist in monitoring daily sales performance and track progress toward achieving targets.
 
 
 Document daily sales activities and provide a basic analysis of performance.
 
 
 Assist in observing and tracking retail revenue on a daily basis, focusing on identifying patterns and variations.
 
 
 
 Data Collection and Reporting Assistance:
 
 
 
 Collect and maintain data related to sales, customer trends, and stock levels from different retail outlets.
 
 
 Help prepare simple reports based on collected data, highlighting key trends and areas for improvement.
 
 
 Track inventory levels and assist in identifying items with low stock or high sales potential.
 
 
 Update inventory management systems with real-time data and report any stock discrepancies.
 
 
 
 Retailer Coordination and Operational Support:
 
 
 
 Serve as a point of contact for retailers, ensuring they receive the support they need in day-to-day operations.
 
 
 Coordinate with retailers to resolve minor operational issues promptly, ensuring minimal disruption.
 
 
 Communicate with the operations department to fulfill retailer requests and address any operational concerns.
 
 
 
 
 
 Key Stakeholders - Internal:
 
 
 
 Senior Executive/ Assistant Lead - Retail
 
 
 Commercial Team
 
 
 Airport Management Team
 
 
 Retail Operations Team (Store Managers, Cashiers, Sales Staff)
 
 
 Human Resources Department
 
 
 Finance Department
 
 
 Admin Department
 
 
 Marketing Department
 
 
 Design and Projects Team
 
 
 
 Key Stakeholders - External:
 
 
 
 Franchise Partners Suppliers and Vendors
 
 
 Passengers/Customers
 
 
 Airport Concessionaires (Airlines, Lounges)
 
 
 Trade Associations
 
 
 
 
 
 
 *Qualifications and Experience
 
 
 
 
 
 
 
 Education Qualification:
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.
 </li>
 <li>
 Certifications in Retail Management, Business Administration, or a related field (preferred).
 </li>
 </ul>
 
 
 Work Experience:
 
 
 <ul>
 <li>
 Minimum 3-5 years of experience in retail sales and customer service, preferably within the airport retail sector.
 </li>
 </ul>
 
 
</div>

Deputy Manager - Retail

Kotak Life

<div>
 
 Role: Lead - Policy Servicing
 
 
 Title: Chief Manager / Assistant Vice President - Operations
 
 
 Education: Graduate / Post Graduate
 
 
 Experience: 10 years +
 
 
 Work Location: Goregaon (East), Mumbai
 
 
 
 
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 Lead the payout team to efficiently manage and address customer requests well within defines TAT
 </li>
 <li>
 Develop and implement policy owner services and procedures
 </li>
 <li>
 Develop strong inter and intra department relationship
 </li>
 <li>
 Regular communication to the team on process/ developments made within the company
 </li>
 <li>
 Define and communicate policy owner service standard/ TAT.
 </li>
 <li>
 Monitor the daily operations of the payout team.
 </li>
 <li>
 Ensure the necessary resources and tools are available for quality policy owner service delivery.
 </li>
 <li>
 Ensure accurate and appropriate customer communication for all payout process.
 </li>
 <li>
 Ensure adherence of payout requirements and built robust controls on transactions and documents.
 </li>
 <li>
 Ensure accurate reporting to regulators as per defined regulatory calendar.
 </li>
 <li>
 Estimate the yearly forecasting for payout request and headcount requirements.
 </li>
 <li>
 Take corrective action and implement initiatives basis detractors feedback to improve NPS scores.
 </li>
 <li>
 Facilitate audits and ensure satisfactory rating in all internal and external audits.
 </li>
 <li>
 Ensure dashboard/ scorecard is maintained and published on timely manner.
 </li>
 <li>
 Adherence to defined KPI parameters
 </li>
 <li>
 Evaluate performance and identify &amp; address training needs of the team.
 </li>
 </ul>
 
 
 
</div>

Assistant Vice President Operations

<div>
 
 
 Job Opening: Subject Matter Expert (SME) &ndash; Mechanical
 
 
 
 📍
 
 Location:
 
 RCP, Navi Mumbai
 
 
 🧰
 
 Experience:
 
 12&ndash;15 Years (Mechanical &amp; HVAC O&amp;M)
 
 
 🏢
 
 Industry:
 
 Data Center / Critical Facilities Operations
 
 
 
 About the Role
 
 
 
 We are seeking an experienced
 
 SME &ndash; Mechanical
 
 to lead Mechanical &amp; HVAC Operations and Maintenance for our mission-critical Data Center facility. The ideal candidate will be a specialist in mechanical and cooling systems for large-scale critical environments and possess strong expertise in maintaining mechanical systems along with working knowledge of electrical infrastructure.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 BE/B.Tech in Mechanical Engineering
 
 with
 
 12+ years
 
 of experience; OR
 </li>
 <li>
 
 Diploma in Mechanical Engineering
 
 with
 
 12+ years
 
 of experience
 </li>
 <li>
 Strong background in Mechanical &amp; HVAC Operations, Maintenance, and Data Center environments
 </li>
 </ul>
 
 
 Key Responsibilities
 
 
 
 
 Strategic Initiatives
 
 
 <ul>
 <li>
 Develop, maintain, and standardize facility procedures and documentation
 </li>
 <li>
 Collaborate with Project, Construction &amp; Engineering teams
 </li>
 <li>
 Develop and implement comprehensive O&amp;M plans
 </li>
 <li>
 Conduct regular Data Center capacity planning
 </li>
 <li>
 Contribute to CAMC contracts and Scope of Work finalization
 </li>
 <li>
 Drive system upgrades and performance-improvement initiatives
 </li>
 <li>
 Manage outsourced manpower and third-party vendors effectively
 </li>
 </ul>
 
 
 Operations Excellence
 
 
 <ul>
 <li>
 Manage HVAC infrastructure for mission-critical Data Center operations
 </li>
 <li>
 Maintain 100% HVAC uptime and meet high-standard SLAs
 </li>
 <li>
 Lead Project HOTO processes for mechanical systems
 </li>
 <li>
 Perform performance benchmarking, analysis, and identify improvement opportunities
 </li>
 <li>
 Respond effectively to emergency situations
 </li>
 <li>
 Ensure compliance with HSE, OSHA, ASHRAE, TIA-942 and other relevant guidelines
 </li>
 <li>
 Read and interpret technical drawings (MEP)
 </li>
 <li>
 Prioritize and manage multiple critical tasks in a fast-paced environment
 </li>
 </ul>
 
 
 Customer &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Maintain transparent, timely communication with leadership
 </li>
 <li>
 Handle customer visits and technical queries
 </li>
 <li>
 Foster strong relationships with internal and external stakeholders
 </li>
 </ul>
 
 
 Technical &amp; Operational Leadership
 
 
 
 
 Organizational Leadership
 
 
 <ul>
 <li>
 Support short- and long-term operational planning
 </li>
 <li>
 Drive HVAC efficiency and sustain optimum PUE levels
 </li>
 </ul>
 
 
 Risk Management
 
 
 <ul>
 <li>
 Act as the primary contact for statutory, regulatory &amp; technical compliance related to mechanical systems
 </li>
 </ul>
 
 
 Availability Management
 
 
 <ul>
 <li>
 Ensure 24&times;7&times;365 uptime of Data Center mechanical infrastructure
 </li>
 <li>
 Maintain system redundancy and reliability
 </li>
 </ul>
 
 
 Maintenance Management
 
 
 <ul>
 <li>
 Lead energy and cooling optimization initiatives
 </li>
 <li>
 Prepare and execute maintenance schedules for utility systems
 </li>
 </ul>
 
 
 Contracts Management
 
 
 <ul>
 <li>
 Manage vendor relations and evaluate vendor/sub-vendor performance
 </li>
 <li>
 Review AMC &amp; SLA for mechanical equipment
 </li>
 <li>
 Coordinate with manpower-deployment agencies
 </li>
 </ul>
 
 
 Systems &amp; Equipment Exposure
 
 
 <ul>
 <li>
 
 HVAC Systems:
 
 PAHU, AHUs, Air-/Water-cooled Chillers (Centrifugal/Screw), Cooling Towers, Pumps, Piping, Chemical Filters, Water Mist Systems, Exhaust/Fresh Air Fans, Cranes, etc.
 </li>
 <li>
 
 Emergency Power:
 
 Diesel Generator sets (160 KVA &ndash; 3000 KVA)
 </li>
 <li>
 
 Automation &amp; Safety Systems:
 
 BMS, WLD, VESDA, Rodent Repellent, Fire Detection &amp; Suppression, CCTV, Access Control, Elevators, Electrical Systems
 </li>
 </ul>
 
 
 General Responsibilities
 
 
 <ul>
 <li>
 Conduct root-cause analysis for mechanical/HVAC failures
 </li>
 <li>
 Prepare MIS and HVAC performance reports
 </li>
 <li>
 Manage day-to-day operations and shift scheduling
 </li>
 <li>
 Oversee preventive maintenance activities
 </li>
 <li>
 Troubleshoot system issues and lead controlled shutdowns without service impact
 </li>
 <li>
 Support internal and external audits
 </li>
 <li>
 Manage end-to-end Data Center operations for mechanical infrastructure
 </li>
 </ul>
 
 
 Other Requirements
 
 
 <ul>
 <li>
 Knowledge of
 
 OSS, SAP PM &amp; MM modules
 
 </li>
 <li>
 Excellent communication, analytical, and problem-solving skills
 </li>
 </ul>
</div>

Mechanical SME

D.P. Jewellers

<div>
 
 
 About the Role
 
 
 
 We are looking for an experienced and energetic Training Manager to lead capability-building, sales training, and SOP implementation across our jewellery retail operations.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Conduct training on product knowledge (Gold, Diamond, Gemstones), sales skills &amp; customer service.
 </li>
 <li>
 Drive onboarding programs, grooming standards &amp; operational SOP training.
 </li>
 <li>
 Identify skill gaps through store audits and performance analysis.
 </li>
 <li>
 Strengthen sales performance through coaching, role-plays, and refresher sessions.
 </li>
 <li>
 Ensure 100% compliance in processes, billing, safety &amp; stock handling.
 </li>
 <li>
 Prepare training dashboards, reports &amp; feedback summaries for management.
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Minimum 4+ years of training experience in the jewellery industry.
 </li>
 <li>
 Strong communication, presentation &amp; people-handling skills.
 </li>
 <li>
 Ability to travel as required within the region.
 </li>
 <li>
 Hands-on knowledge of retail operations and customer experience best practices.
 </li>
 </ul>
</div>

Regional Training Manager

Enrich

<div>
 
 
 
 Job Description
 
 
 
 
 
 
 
 
 Designation: Store Manager (Business Manager)
 
 
 
 
 
 
 
 Experience required : 7 years as managerial role
 
 
 
 
 
 
 
 Education Qualification: Graduate or MBA
 
 
 
 
 
 
 
 Industry Preferred: Retail, Telecom , Hospitality , Customer service, Salon, Aviation, Beauty &amp; Wellness.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 - Manage daily salon operations, including scheduling, inventory control, and customer service.
 
 
 - Lead, mentor, and motivate the salon team to deliver excellent services and achieve performance targets.
 
 
 - Ensure the salon is clean, organized, and compliant with health and safety regulations.
 
 
 - Develop and implement strategies to increase salon revenue and customer retention.
 
 
 - Handle customer inquiries, feedback, and complaints in a professional and timely manner.
 
 
 - Conduct regular staff meetings and training sessions to ensure high levels of performance and professional development.
 
 
 - Monitor and analyze salon performance metrics, preparing regular reports for senior management.
 
 
 - Stay updated with industry trends and incorporate new techniques and services to keep the salon competitive.
 
 
 
 
 
 
 
 
 
 Criteria:
 
 
 
 
 
 
 &bull; Guest Service Satisfaction &amp; complaint resolution
 
 
 &bull; Team Management (Eg: Motivation, Conflict Resolution)
 
 
 &bull; Inventory Management (Retail &amp; Consumption)
 
 
 &bull; Salon Top Line Numbers (Revenue Target)
 
 
 &bull; Salon Hygiene, upkeep &amp; Maintenance
 
 
 &bull; Accounting &amp; Billing Operations
 
 
 &bull; Capacity, Assets &amp; resource optimization
 
 
 &bull; Bottom line focus (profitability)
 
 
 
 
 
 
 
 
 If interested kindly share your resume on - priya.dhal@enrichbeauty.com
 
 
 Contact number - 8433539066
 
</div>

Store Manager

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