client service executive

customer operation executive-1 Jobs in Mumbai

customer operation executive-1

customer operations lead

head of operations

jr customer service executive - network operations & support Jobs in Mumbai

jr customer service executive - network operations & support

customer operation executive 1

Unilever

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 Job Description
 
 
 
 The Customer Service Executive is responsible for overseeing customer operations and ensuring the delivery of high-quality service. This role plays a key part in maintaining customer satisfaction and loyalty by managing inquiries, resolving issues, and coordinating with internal teams to provide seamless support.
 
 
 
 Key Responsibilities
 
 
 
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 Superior Availability: Drive product availability across digital platforms to support business growth through effective supply chain execution.
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 Cross-Functional Collaboration: Partner with Key Accounts (Sales) and Supply Planning teams to align priorities and deliver customer-centric solutions.
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 Master Data Management: Manage and maintain customer master data across the full portfolio, ensuring accuracy and consistency throughout the fulfilment network.
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 Order Processing: Oversee daily product movement from Distribution Centres (DCs) to customer Fulfilment Centres (FCs), ensuring timely and efficient delivery.
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 Operational Excellence: Conduct root cause analyses of allocation losses, address stock-outs, resolve MRP issues, correct mapping errors, and manage product lifecycle activities including delisting inactive packs and onboarding new listings.
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 Shipment Coordination: Plan and execute daily shipments across DCs, proactively resolving operational of challenges of appointments/Detention and PO extensions.
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 Performance Monitoring: Design and maintain KPI dashboards (Fill Rate, In-Stock %) to track weekly and monthly performance, implementing corrective actions where necessary.
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 Strategic Leadership: Lead and contribute to strategic projects under Joint Business Planning (JBP), strengthening customer partnerships and enhancing supply chain efficiency.
 
 
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 </ul>
 
 Experience Required
 
 
 
 <ul>
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 3-5 years of experience in a customer operations role, preferably in the FMCG/Ecommerce industry
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 Knowledge of SAP and CRM tools will be an added advantage.
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 Experience with data visualization and Business Intelligence tools such as Tableau, Power BI.
 
 
 </li>
 </ul>
 
 Qualification &amp; Skills Required
 
 
 
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 Bachelor's degree in any discipline
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 Excellent communication and interpersonal skills
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 Ability to multitask and work in a fast-paced environment.
 
 
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 </ul>
 Strong problem-solving and decision-making skills
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Customer Operation Executive-1

Tata Communications

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 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Preference
 
 :- B.E. Electronics with 4-6 Yrs
 
 
 experience with DWDM Submarine NOC or Transmission NOC.
 
 
 
 Position Summary:
 
 Sr. Customer Service Executive shall be responsible for the
 
 
 Efficient Operations &amp; Management of the Submarine Cable System and its
 
 
 Equipment &amp; Network and its interfaces with interconnecting transmission
 
 
 facilities (SDH-DWDM). He is mainly responsible for 24x7 Operation &amp;
 
 
 Maintenance of TGN Subsea Cable (SDH-DWDM) &amp;associated network elements and
 
 
 NMS. He will be responsible for traffic monitoring and fault analysis and its
 
 
 rectification, complaint handling &amp;its resolution, Planned and unplanned
 
 
 activities management and timely updates to concern teams. Active coordination
 
 
 with internal customers, TGN CLS landing parties &amp; Cable landing stations,
 
 
 vendors, and engineering to resolve system related problems. Circuit
 
 
 provisioning, activation, De-activation, and testing in coordination with Cable
 
 
 station teams. Actively acquires complex skills, techniques, operating
 
 
 practices, knowledge of abstract concepts to progress toward full proficiency
 
 
 in the field of specialization. Has skills and knowledge that will allow them
 
 
 to adapt to effectively deal with unfamiliar issues, challenges, problems
 
 
 within their field of specialization.
 
 
 Qualification :- B.E. Electronics or Equivalents Degree
 
 
 
 Mandatory Skill set :
 
 - Work Experience to manage
 
 
 SubCom wet-plant, CIENA 6500, ASN 1620 SLTE, SubSea NOC
 
 
 
 Major Responsibilities
 
 
 
 Efficient Operation &amp; Maintenance of the TGN submarine cable Equipment
 
 
 &amp; associated NMS (Shift duty 24*7)
 
 
 Maintain Equipment &amp; Traffic Uptime (SDH/DWDM/wet-plant)
 
 
 Coordination with CLS for
 
 
 network fault troubleshooting &amp; rectification of problems.
 
 
 Perform preventive &amp; corrective maintenance as per guidelines.
 
 
 Testing &amp; maintaining the restoration path &amp; keeping ready for use
 
 
 Preparation &amp; analysis of Equipment &amp; NW performance reports and
 
 
 submitting to SA management as per schedule.
 
 
 Coordination during Cable failure &amp; repair and restoration of traffic as
 
 
 per guidelines
 
 
 Implementing the remedial actions proposed by vendor to clear the
 
 
 Equipment/Network deficiencies.
 
 
 Manage new installations and upgrades activities.
 
 
 Ensure processes are followed towards achieving committed SLAs and KPIs
 
 
 Achieve customer satisfaction within network performance. Key Performance
 
 
 Indicator (KPI):Traffic up Time Equipment Uptime
 
 
 Traffic Provisioning, Management &amp; Restoration
 
 
 Preventive Management on Network as well as wet segment, Fault &amp; Complaint
 
 
 Management, Alarm &amp; Network Performance Management
 
 
 Compliance to NOC process
 
 
 Network Performance Report Repairs and Inventory Management
</div>

Jr Customer Service Executive - Network Operations & Support

<div>
 
 Job Title:
 
 Lead ECom- Customer Operation
 
 
 
 Function:
 
 Supply Chain
 
 
 
 Work Location:
 
 Mumbai HO
 
 
 
 Req ID:
 
 R-1170836
 
 
 
 Job Summary
 
 
 
 This role will act as the Head of Customer Service for eCommerce channel and is pivotal in ensuring exceptional service delivery and fostering best-in-class partnerships with eCommerce players in India. The ideal candidate will drive growth for the category, the customer, and HUL by ideating and delivering joint deliverables.
 
 
 The person joining this role will have the opportunity to make a significant impact on our business, working on the fastest growing channel for HUL and the rest of the FMCG industry and work hand-in-hand with Category and CD to drive growth in a dynamic and evolving market.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
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 Service Delivery: Collaborate with eCommerce partners to ensure seamless service delivery and maintain high standards of customer satisfaction.
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 Partnership Management: Develop and nurture strategic partnerships with key eCommerce players to drive mutual growth and success.
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 Joint Deliverables: Ideate and execute joint initiatives that benefit both the customer and HUL, ensuring alignment with business objectives.
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 Performance Metrics: Achieve the ambition for key performance indicators (KPIs) including Online Availability, Customer Reported Fill Rate, and Supplier Ranking #1 for HUL.
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 Category Growth: Drive growth for the assigned category by leveraging insights and data to optimize performance and identify opportunities.
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 Stakeholder Collaboration: Work closely with internal teams including marketing, supply chain, and sales to ensure cohesive and effective execution of strategies.
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 Continuous Improvement: Identify areas for improvement in service delivery and implement innovative solutions to enhance customer experience.
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 Customer Leadership Connects: Engage in top-to-top customer leadership connects, building strong relationships to provide HUL with a first-mover advantage in key collaborative capabilities.
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 Cross-functional Collaboration: Work collaboratively with commercial teams and cross-functional teams (CD &amp; BU teams) to ensure alignment and effective execution of strategies.
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 Leadership Role: Act as a member of the Ecommerce Leadership Team, contributing to the strategic direction and decision-making as part of the Leadership team of Head of Customer Development Ecommerce.
 
 
 </li>
 </ul>
 
 Key Metrics/KPIs
 
 
 
 <ul>
 <li>
 Online Availability: Ensure that HUL products are consistently available on eCommerce platforms.
 </li>
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 Customer Reported Fill Rate: Achieve high fill rates as reported by customers, ensuring timely and accurate order fulfillment.
 </li>
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 Supplier Ranking: Attain and maintain the #1 supplier ranking for HUL on eCommerce platforms.
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience: Minimum of 5-7 years of experience in customer service management, preferably within the eCommerce sector.
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 Education: Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field. MBA is a plus.
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 Skills: Strong analytical skills, excellent communication and negotiation abilities, and a proven track record of managing successful partnerships.
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 Attributes: Proactive, results-oriented, and able to thrive in a fast-paced environment.
 
 
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 </ul>
 
 Experience:
 
 12-15 years of driving business critical outcomes, handling large teams, cross-functional stakeholders internally and externally (experience in handling organized customers or suppliers will be an added advantage)
 
 
 
 Behavioral Competencies
 
 
 
 <ul>
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 Excellent Communication Skills: Outstanding verbal and written communication and presentation abilities.
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 Strong Interpersonal Skills: Ability to effectively influence individuals both inside and outside the company.
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 Balance in Communication: Maintain balance between customer and internal supply chain communication, ensuring responsible and consistent dialogue.
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 Competitive and Motivated: Highly competitive and self-motivated mentality with the drive to "make it happen".
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 Ethical Integrity: Strong ethics and a high level of personal and professional integrity.
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 Team Leadership: Effective team member and leader with the ability to collaborate across different levels within the organization.
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 Bandwidth Management: Capacity to work under tight deadlines and manage multiple priorities.
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 Creativity and Technical Proficiency: Strong creativity skills alongside proficient excel and presentation skills.
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 Internal Team Collaboration: Frequently engage the internal team with channel and customer nuances, ensuring alignment and collaboration.
 
 
 </li>
 </ul>
 All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent - please verify before proceeding.
</div>

Lead ECom- Customer Operation

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of FortiGate SDWAN/Cloud &amp; security/Unified Collaboration/Mobility &amp; IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Technical administration or troubleshooting to ensure the efficient functionality of the solution. Incident Validation, Incident Analysis, Solution recommendation Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions Act as a point of escalation for Level-1 customer service analysts Coordinate with IT teams on escalations, tracking, performance issues, and outages. Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. Provide recommendations in tuning and optimization of systems, processes, procedures, and policies. Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate. Publish weekly reports and monthly reports on customer service operations activity. Desired Skill sets Troubleshooting and hands on knowledge on Fortigate Good knowledge on implementation, installation, integration troubleshooting and overall functionalities Experience in troubleshooting platform related issues, data backup, restoration, retention Maintains awareness of latest technologies in the domain
</div>

Assistant Manager - Global Service Operations

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 Job Responsibilities
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 Responsible to ensure sales and customer acquisition targets
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 Optimize cost and productivity of Jio Centre
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 Ensure seamless operation and administration of Jio Centre
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 Ensure adherence to statutory compliances and commercial controls
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 Obtain permissions required for project execution
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 Liaison with channel partners to enhance productivity
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 Provide action plan for customer retention and feedback
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 Manage, coach and motivate team members
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 Education Requirement Graduation degree in any discipline, Post Graduation, MBA preferred
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 Experience Requirement 10 - 14 years
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 Skills &amp; Competencies
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 Managing Profit and Loss
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 Project Management Skills
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 Team management skills
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 Problem solving skills
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 Influencing and negotiation skills
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 Cross functional expertise
 
 
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 </ul>
</div>

JC Manager A ( 84527505 )

Adani Airport Holdings Ltd

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 Responsibilities
 
 
 
 <ul>
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 Image Interpretation of baggage
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 Maintain rotation at X-BIS for smooth operation.
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 Ensure 100% Compliance of BCAS, DGCA directives and guidelines
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 Initiatives taken to maintain decorum of workplace
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 Maintenance of all relevant register to ensure serviceability of equipment downtime monitoring &amp; reporting.
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 Conduct pre-operational checks of X-BIS, ETD, CT-EDS etc. meticulously and recorded for checking by Supervisor.
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 Maintain discipline within the team.
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 Maintain good TIP record
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 Smooth performance at location of ILHBS
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
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 Diploma with good communication skills
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 Minimum 1 Year of experience in screening and other security functions associated with Security department of Regulated Agent or Aircraft Operator or Airport Operator or ASG
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 Standalone / Inline Screeners certification by BCAS DGR CAT 12 certification by DGCA Approved training center
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 </ul>
</div>

ILHBS - Screener

<div>
 Requisition No: R-1170151
 
 
 Job Title: Key Account Executive
 
 
 WL: 1B
 
 
 Location: Kalyan/Dombivli
 
 
 
 Main Job Purpose
 
 
 
 The Key Account Executive would be required to drive sales and distribution for the company products and manage his allocated territory and the customer.
 
 
 
 Job Summary (job Description)
 
 
 
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 Minimum 3-7 years of experience in General Trade, Channel Sales experience, ROI calculations and distributor handling.
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 Achieve sales targets through personal selling (visiting market) and driving RS system.
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 Analyse how to improve the competitive position in the market through improved customer service.
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 Negotiate with his RS and develop his people on managing customers to obtain more business.
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 Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities.
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 Monitor systematically the performance of the RS and RS's sales team and take corrective action (infrastructure gaps).
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 Within budget limits for brand activities organize promotion activities in consultation with the superiors.
 
 
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 </ul>
 
 Key Requirements (education, Work Experience &amp; Skills)
 
 
 
 <ul>
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 Required a Minimum Fulltime Graduation
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 Minimum 2 years of Experience in Channel Sales.
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 Excellent in ROI Calculations &amp; RS Distribution Management
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 Should be well-versed with RS appointment &amp; Sales Planning
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 Conducting promotional activities &amp; execution
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 Decent Communication in English and Gujarati is desired
 
 
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 </ul>
 
 "All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent&mdash;please verify before proceeding."
 
 
 
</div>

Key Account Executive

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