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customer relations specialist

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Date Opened
<div>11/24/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Government/Military
</div></div><div>Work Experience
<div>Freshers are welcome
</div></div><div>City
<div>Muscat
</div></div><div>State/Province
<div>Masqat
</div></div><div>Country
<div>Sultanate of Oman
</div></div><div>Zip/Postal Code
<div>0000</div></div></ul></div>
 <div><div>Responsibilities: 
<ul><li>
Participating in setting departmental goals and work plans in accordance with the department's strategic and operational plan, and monitoring their implementation. 
</li><li>
Participating in planning departmental work, distributing tasks and responsibilities among employees, and ensuring work continuity. 
</li><li>
Ensuring a reduction in the percentage of incoming complaints. Receiving, analyzing, and studying incoming complaints and suggestions, finding radical solutions to complaints, and ensuring they do not recur, in coordination with the direct supervisor. 
</li><li>
Analyzing business and preparing improvement and development plans. 
</li><li>
Participating in preparing training and development plans and needs for department employees and submitting them to the direct supervisor. 
</li><li>
Preparing periodic reports and indicators related to departmental activities and submitting them to the direct supervisor. 
</li><li>
Preparing the department's risk register and ensuring the implementation of procedures to reduce risk. Preparing the department's work policies and procedures manuals. 
</li><li>
Raising customer satisfaction indicators and ensuring high levels of customer satisfaction through quick solutions and meeting customer needs. 
</li><li>
Analyzing customer behavior using modern methodologies such as economic behavior and customer-centricity to understand customer needs and requirements 
</li><li>
Documenting newly implemented procedures and disseminating the implementation method to other administrative divisions. 
</li><li>
Improving the efficiency of responding to incoming requests and ensuring their implementation. 
</li><li>
Participating in the preparation of the department's operational budget. 
</li><li>
Striving to streamline customer satisfaction indicators, facilitate administrative procedures for transactions, and adopt the latest methods and means to enhance the level of service and improve performance. 
</li><li>
Ensuring the confidentiality and security of information and documenting and archiving matters received from customers. 
</li><li>
Submitting recommendations and proposals aimed at developing work processes and improving the level of performance in the department and submitting them to the direct supervisor.</li></ul></div><div></div><h3 class="jobSectionHeader"> 
Requirements</h3>
Academic Qualification and Practical Experience: 
<ul><li>
Bachelor's degree in Business Administration, Law, 
</li><li>
Sociology, Media, Marketing, Operations Management, Behavioral Economics, or equivalent specializations related to the job. 
</li><li>
A professional certificate related to the job duties is considered an additional advantage.</li></ul><div></div> 
Competencies and skills 
<ul><li>
Excellent communication skills. 
</li><li>
Analytical and problem-solving skills. 
</li><li>
Excellent negotiation and persuasion skills. 
</li><li>
Proficiency in computer use and related applications 
</li><li>
Knowledge of relevant laws, regulations, and systems. 
</li><li>
Full proficiency in Arabic and English. 
</li><li>
Time management and organizational skills. 
</li><li>
Ability to work under pressure.</li></ul></div><div></div>

Customer Relations Specialist

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 173881
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview Of The Role:
 
 
 
 The Government Services and Administration specialist will expertly navigate a broad range of activities, including facility evaluations, medical insurance management, office administration, visa management, work permits, sponsorship transfers, and Labor relations. By ensuring seamless processes and strict compliance with regulations, this role will foster strong relationships with relevant authorities and provide exceptional support for the organization
 
 
 
 What You Will Do:
 
 
 
 <ul>
 <li>
 Manage the day-to-day operations of office services to ensure that the organization&rsquo;s current and future administrative and facilities management needs are met efficiently and economically. This includes overseeing office supplies, equipment, mail distribution, records management, and other related services.
 </li>
 <li>
 Efficiently manage and oversee government services such as visa issuance, work permits, sponsorship transfers, and labor relations, ensuring compliance with relevant laws and regulations.
 </li>
 <li>
 Coordinate facility evaluations, medical insurance management, and other vital administrative tasks, ensuring timely submission of all staff-related insurance details.
 </li>
 <li>
 Cultivate and maintain relationships with key government authorities, embassies, and other stakeholders to ensure positive working relationships and timely resolution of issues.
 </li>
 <li>
 Act as the primary point of contact for management on government services and administration, providing expert guidance and prompt responses to inquiries.
 </li>
 <li>
 Proactively identify and implement opportunities for process improvement, optimization, and enhancement of processes, reducing risks and errors.
 </li>
 <li>
 Stay informed on government services, administration trends, and relevant regulations, integrating updates seamlessly and sharing knowledge with the team.
 </li>
 <li>
 Manage and support HR operations activities, adhering to SLAs and sourcing timelines, and participate in business structure reorganization and consolidation.
 </li>
 <li>
 Monitor and participate in team and facility budgets, preparing finance reports and maintaining consistent metric reporting for management teams.
 </li>
 <li>
 Plan, prioritize, and manage maintenance activities and upgrades to minimize disruptions to business activities and ensure effective resource use.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Exceptional analytical skills for evaluating and improving processes and procedures.
 </li>
 <li>
 Excellent communication skills for managing relationships with government authorities and stakeholders.
 </li>
 <li>
 Strong organizational skills to manage multiple tasks and priorities efficiently.
 </li>
 <li>
 Knowledge of legal and regulatory compliance related to labor laws and government services.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Public Relations, Human Resources, or a related field.
 </li>
 <li>
 8+ years of experience in HR administration, government services, and administration.
 </li>
 <li>
 In-depth knowledge of Labor Law, employment regulations, and governmental procedures.
 </li>
 <li>
 Familiarity with HR software and Microsoft applications.
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

Govt. Services and admin Specialist | Corporate Services | Oman (Muscat)

<div>Job Requisition ID: 173881
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. 

Overview Of The Role:

The Government Services and Administration specialist will expertly navigate a broad range of activities, including facility evaluations, medical insurance management, office administration, visa management, work permits, sponsorship transfers, and Labor relations. By ensuring seamless processes and strict compliance with regulations, this role will foster strong relationships with relevant authorities and provide exceptional support for the organization 

What You Will Do:
<ul>
<li>Manage the day-to-day operations of office services to ensure that the organization&rsquo;s current and future administrative and facilities management needs are met efficiently and economically. This includes overseeing office supplies, equipment, mail distribution, records management, and other related services.</li>
<li>Efficiently manage and oversee government services such as visa issuance, work permits, sponsorship transfers, and labor relations, ensuring compliance with relevant laws and regulations.</li>
<li>Coordinate facility evaluations, medical insurance management, and other vital administrative tasks, ensuring timely submission of all staff-related insurance details.</li>
<li>Cultivate and maintain relationships with key government authorities, embassies, and other stakeholders to ensure positive working relationships and timely resolution of issues.</li>
<li>Act as the primary point of contact for management on government services and administration, providing expert guidance and prompt responses to inquiries.</li>
<li>Proactively identify and implement opportunities for process improvement, optimization, and enhancement of processes, reducing risks and errors.</li>
<li>Stay informed on government services, administration trends, and relevant regulations, integrating updates seamlessly and sharing knowledge with the team.</li>
<li>Manage and support HR operations activities, adhering to SLAs and sourcing timelines, and participate in business structure reorganization and consolidation.</li>
<li>Monitor and participate in team and facility budgets, preparing finance reports and maintaining consistent metric reporting for management teams.</li>
<li>Plan, prioritize, and manage maintenance activities and upgrades to minimize disruptions to business activities and ensure effective resource use.</li></ul> 
 
Required Skills To Be Successful:
<ul>
<li>Exceptional analytical skills for evaluating and improving processes and procedures.</li>
<li>Excellent communication skills for managing relationships with government authorities and stakeholders.</li>
<li>Strong organizational skills to manage multiple tasks and priorities efficiently.</li>
<li>Knowledge of legal and regulatory compliance related to labor laws and government services.</li></ul> 
 
What Qualifies You For The Role:
<ul>
<li>Bachelor's degree in Public Relations, Human Resources, or a related field.</li>
<li>8+ years of experience in HR administration, government services, and administration.</li>
<li>In-depth knowledge of Labor Law, employment regulations, and governmental procedures.</li>
<li>Familiarity with HR software and Microsoft applications.</li></ul> 
We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. 

Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</div>

Govt. Services and admin Specialist

<div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Date Opened
<div>10/28/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Real Estate
</div></div><div>Work Experience
<div>Minimum of 5&ndash;7 years&rsquo; experience in customer service or customer relations, preferably in real estate or property management.
</div></div><div>City
<div>Muscat
</div></div><div>State/Province
<div>Masqat
</div></div><div>Country
<div>Sultanate of Oman
</div></div><div>Zip/Postal Code
<div>0000</div></div></ul></div>
 <div>Key Responsibilities 
Customer Care Operations 
<ul><li>
Oversee all post-sales customer interactions, ensuring prompt and professional handling of inquiries, complaints, and service requests. 
</li><li>
Ensure accurate logging, tracking, and follow-up of all customer requests through the CRM system. 
</li><li>
Monitor the quality and efficiency of the customer care team&rsquo;s responses and implement improvement initiatives. 
</li><li>
Develop and maintain standard operating procedures (SOPs) for customer service processes and handover protocols.</li></ul> 
Interdepartmental Coordination 
<ul><li>
Serve as the main liaison between Customer Care and other departments including Leasing, Maintenance, Finance, and Resale. 
</li><li>
Ensure timely escalation and resolution of customer issues with the respective departments. 
</li><li>
Coordinate with the Handover Officer to ensure smooth client transitions and documentation completion. 
</li><li>
Work closely with the Maintenance and Resale teams to facilitate customer requests and service follow-ups.</li></ul> 
Team Leadership &amp; Development 
<ul><li>
Supervise and mentor the Customer Care team, ensuring performance standards are met and professional development is encouraged. 
</li><li>
Conduct regular team meetings to review updates, challenges, and service improvements. 
</li><li>
Provide ongoing training and coaching to enhance customer service delivery.</li></ul> 
Customer Experience Management 
<ul><li>
Continuously assess customer satisfaction and identify opportunities to improve the customer journey. 
</li><li>
Manage customer feedback channels and lead the implementation of service enhancement initiatives. 
</li><li>
Prepare regular reports and analysis on customer issues, resolutions, and service trends for management review.</li></ul> 
Compliance &amp; Quality Assurance 
<ul><li>
Ensure all customer communication and transactions comply with company policies and service standards. 
</li><li>
Maintain accurate customer records and confidentiality in line with company guidelines. 
</li><li>
Support the implementation of customer care policies aligned with the organization&rsquo;s service excellence objectives.</li></ul><h3 class="jobSectionHeader"> 
Requirements</h3>
Qualifications &amp; Experience 
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field (Master&rsquo;s degree preferred). 
</li><li>
Minimum of 5&ndash;7 years&rsquo; experience in customer service or customer relations, preferably in real estate or property management. 
</li><li>
Proven experience managing a customer care or service delivery team. 
</li><li>
Strong understanding of post-sales processes, handover procedures, and interdepartmental workflows. 
</li><li>
Proficiency in CRM systems and customer service tools.</li></ul> 
Skills &amp; Competencies 
<ul><li>
Excellent communication and interpersonal skills. 
</li><li>
Strong leadership and team management abilities. 
</li><li>
Customer-oriented mindset with problem-solving capabilities. 
</li><li>
Ability to work cross-functionally and manage multiple priorities effectively. 
</li><li>
High attention to detail and process improvement orientation. 
</li><li>
Fluency in English; Arabic is an advantage.</li></ul></div>

Customer Care Manager

BURHAN OIL AND TRADE SERVICES

Job Description:Sales Executive/ Coordinator (Fresher/1-2 Years of Experience)Location:Oman, Muscat.About Us:Burhan Oil and Trade Services is a fast-growing, privately held company based in Oman, specializing in exceptional services across infrastructure development, civil works, manpower supply, electrical services, and equipment rentals. We focus on creating strategic partnerships and delivering landmark projects that exceed client expectations. With a strong commitment to performance, safety, and sustainability, we are setting the benchmark for quality and safe project execution.Job Description:We are looking for a fresher or an individual with 1 to 2 years of experience to join our Sales Executive/Coordinator role. This position involves assisting in creating quotations, maintaining organized records, and building strong relationships with customers. The ideal candidate will be passionate about providing excellent customer service, supporting the sales team, and ensuring smooth communication between clients and the company.Key Responsibilities:&middot; Assist the sales team in creating accurate and timely quotations.&middot; Prepare and maintain a detailed costing sheet for sales and purchases.&middot; Respond promptly to client concerns and provide solutions in coordination with the sales team.&middot; Maintain effective communication between the sales department and clients to ensure customer needs are met.&middot; Organize and manage sales and purchase records on a monthly basis to ensure easy access to important data.&middot; Track and monitor sales leads, ensuring that all potential opportunities are followed up in a timely manner.&middot; Maintain strong customer relations by addressing their requirements and providing technical support when needed.&middot; Knowledge or experience in procuring mechanical, electrical, or other trading equipment.Skills &amp; Qualifications:&middot; Excellent verbal and written communication skills.&middot; Strong organizational and time-management abilities.&middot; Ability to handle customer inquiries and provide effective solutions.&middot; Basic knowledge of sales processes and customer relationship management is a plus.&middot; Freshers or candidates with 1 to 2 years of experience in Business Administration, Sales, Marketing, or related fields are welcome to apply.Why Join Us:- Opportunity to work in a dynamic and supportive team environment. - Gain valuable experience in sales and customer relations. - Continuous learning and development opportunities.To Apply:Please reach out to us at hr@burhanservices.comJob Type: Full-timePay: RO250.000 - RO300.000 per month

Sales Co-Ordinator/Executive

Prysmian

<div>
 A Legal &amp; Governance Specialist plays a crucial role in ensuring the organization adheres to high standards of corporate governance, regulatory compliance, and ethical conduct. This position involves a blend of policy development, risk management, and stakeholder engagement.
 
 
 
 Legal Affairs
 
 
 
 
 Key Deliverables &ndash; to and through the Head of Department
 
 
 :
 
 
 
 <ul>
 <li>
 With the support of the Head of Department:
 </li>
 <li>
 Contract Management: Draft, review, and negotiate a wide range of contracts and agreements to ensure compliance with legal and regulatory requirements.
 </li>
 <li>
 Legal Compliance: Monitor and ensure the company's adherence to relevant laws and regulations, including corporate governance and industry-specific standards.
 </li>
 <li>
 Risk Management: Identify and mitigate legal risks associated with the company's operations, providing strategic advice to senior management.
 </li>
 <li>
 Dispute Resolution: Handle and oversee litigation, arbitration, and other dispute resolution processes, working with external counsel as necessary.
 </li>
 <li>
 Legal Research and Advisory: Conduct legal research and provide timely, accurate legal advice to various departments within the organization on a broad range of issues.
 </li>
 <li>
 Monitor changes in relevant legislation and the regulatory environment.
 
 
 </li>
 </ul>
 
 Board/Shareholders Meetings Support &ndash; Corporate Affairs
 
 
 
 <ul>
 <li>
 Assisting with board meetings, including preparing agendas, minutes, and relevant documentation.
 </li>
 <li>
 Facilitating communication between board members and senior executives.
 </li>
 <li>
 Supporting board evaluations and director induction processes.
 </li>
 <li>
 Assisting with general meetings of shareholders, preparation, documentation, minutes.
 </li>
 <li>
 Responsible with concerned departments for timely disclosure, required preparation and finalization of disclosure materials, financials, etc.
 
 
 </li>
 </ul>
 
 Governance
 
 
 
 
 Policy Development and Implementation:
 
 
 
 <ul>
 <li>
 Developing and implementing governance policies, procedures, and guidelines.
 </li>
 <li>
 Ensuring compliance with legal and regulatory requirements.
 </li>
 <li>
 Advising internal stakeholders and senior management on best practices related to governance.
 
 
 </li>
 </ul>
 
 Risk Management
 
 
 
 <ul>
 <li>
 Identifying and assessing risks related to governance processes.
 </li>
 <li>
 Implementing risk mitigation strategies in that aspect.
 </li>
 <li>
 Collaborating with risk management teams to enhance overall organizational resilience.
 
 
 </li>
 </ul>
 
 Stakeholder Engagement
 
 
 
 <ul>
 <li>
 Engaging with internal and external stakeholders to promote transparency and accountability.
 </li>
 <li>
 Building relationships with shareholders, regulators, and other relevant parties.
 </li>
 <li>
 Communicating governance-related matters effectively.
 
 
 </li>
 </ul>
 
 Disclosure, Compliance And Regulatory Filings
 
 
 
 <ul>
 <li>
 Draft resolutions and lodge required forms and annual returns with regulatory bodies.
 </li>
 <li>
 Ensure policies are up-to-date and approved by the relevant committees.
 
 
 </li>
 </ul>
 
 Liaison With External Parties
 
 
 
 <ul>
 <li>
 Communicate with external regulators and advisers, such as lawyers and auditors.
 
 
 </li>
 </ul>
 
 Investor Relations
 
 
 
 <ul>
 <li>
 Assist in preparation for all steps/actions/documentation in managing communication between the company and its investors, ensuring transparency and fostering strong relationships with the financial community.
 
 
 </li>
 </ul>
 
 Ethics And Integrity
 
 
 
 <ul>
 <li>
 Upholding ethical standards and promoting a culture of integrity.
 </li>
 <li>
 Investigating any potential breaches of governance principles.
 </li>
 <li>
 Providing guidance on ethical matters.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Job Profile:
 
 
 
 <ul>
 <li>
 Degree in Law or Commercial Law.
 </li>
 <li>
 Working knowledge of Omani Law.
 </li>
 <li>
 Working knowledge of regulations governing commercial companies' law and public joint stock in Oman.
 </li>
 <li>
 Working knowledge of Code of Corporate Governance.
 </li>
 <li>
 Working knowledge of disclosures requirements and XBRL.
 </li>
 <li>
 Working knowledge of Muscat Stock Exchange and Investor Relations regulations Certification in governance Bilingual (Arabic/English) proficiency.
 
 
 </li>
 </ul>
 
 Skills/Knowledge
 
 
 
 <ul>
 <li>
 Integrity, loyalty, and discrete personality.
 </li>
 <li>
 Teamwork and service orientation.
 </li>
 <li>
 Strong communication skills both verbal and written, with the ability to effectively develop comprehensive written and presentation material.
 </li>
 <li>
 Time Management skills.
 </li>
 <li>
 Excellent negotiation skills.
 </li>
 <li>
 Strong analytical and evaluation ability.
 </li>
 <li>
 Good negotiation skills with government bodies.
 </li>
 <li>
 Good interpretation of financial statements
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 3-5 years of experience in a legal capacity.
 </li>
 <li>
 Work experience in the Oman and Middle East is preferred.
 
 
 </li>
 </ul>
 
 Business Understanding
 
 
 
 <ul>
 <li>
 Knowledge of corporate governance and compliance.
 </li>
 <li>
 Current knowledge of governance initiatives relevant to the Board support function.
 </li>
 <li>
 Current knowledge on Investor Relations Environment and Requirements.
 </li>
 <li>
 Excellent knowledge on Omani and International laws.
 </li>
 <li>
 Excellent knowledge on compliance.
 
 
 </li>
 </ul>
 
 Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&amp;I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.
 
 
 
 
 All Managers and HRs in Prysmian are responsible for ensuring DE&amp;I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
 
 
 
 
 Visit our DE&amp;I Page to
 
 
 learn more about Prysmian's commitments.
 
 
 
 Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.
</div>

Legal & Governance Specialist

Marriott International

<div>Additional Information 
Job Number25184910 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Property Operations and Guest Relations Needs
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Communicates any variations to the established norms to the appropriate department in a timely manner.</li></ul>
<ul><li>Sends copy of MOD report to all departments on a daily basis.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Supporting Profitability Goals
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul> 
Managing the Guest Experience
<ul><li>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul>
<ul><li>Records guest issues in the guest response tracking system.</li></ul> 
Assisting Human Resources Activities
<ul><li>Participates as needed in the investigation of employee and guest accidents.</li></ul>
<ul><li>Observes service behaviors of employees and providing feedback to individuals.</li></ul>
<ul><li>Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures employees are cross-trained to support successfully daily operations.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</li></ul>
<ul><li>Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Duty Manager

Explore 180+ Customer relations specialist in Muscat Oman this December. Find roles across top companies and apply now to boost your career.