customer relationship management specialist

Glow Beauty On Demand

Job Title CRM Specialist - Customer Relationship Management and Data Integrity Sharjah Job Description CRM Specialist - Customer Relationship Management and Data Integrity Sharjah Role Summary We re hiring a CRM Specialist to help manage and enhance customer interactions across Sharjah Coop. In this full-time role, you ll be the go-to person for maintaining CRM systems, improving customer data quality, analyzing user trends, and helping marketing and operations teams make data-driven decisions. If you re organized, analytical, and passionate about customer satisfaction, this is your opportunity to make a meaningful impact. Employment Overview * Job Location: Sharjah, UAE * Industry: Supermarkets * Function: Marketing / PR / Advertisin * Gender: Any * Candidate Nationality: Any * Candidate Current Location: Any * Job Type: Full-time What You ll Do * Manage customer inquiries, complaints, and feedback across all touchpoints * Maintain clean, complete, and accurate CRM data for analysis and reporting * Work closely with marketing teams to roll out CRM strategies that boost customer engagement * Monitor and optimize CRM workflows and campaigns for efficiency and ROI * Create and update CRM reports, dashboards, and mini-surveys to track trends * Use profiling and segmentation to support targeted marketing activities * Ensure CRM tools are up-to-date and utilized effectively by internal teams * Recommend improvements to enhance CRM efficiency, automation, and user engagement * Support promotional activities, events, and loyalty campaigns with data insights * Follow up on deliverables and ensure stakeholder accountability for CRM timelines Ideal Profile * Bachelor s degree in marketing, business, or a related field * Solid understanding of CRM platforms and contact database management * Strong communication and problem-solving skills * Experience working with data extraction, reporting, and marketing segmentation * Proficient in Excel and CRM software (e.g., Salesforce, Zoho, or similar) * Highly organized and capable of managing multiple tasks and deadlines * Analytical mindset with a focus on improving customer experience

CRM Specialist

MaxRemind

Job Title: CRM SpecialistAbout Us: MaxRemind is a leading healthcare billing solutions provider committed to delivering excellence and efficiency in medical billing and revenue cycle management. We are seeking a skilled and detail-oriented CRM Specialist to join our team and contribute to our continued success.Key Responsibilities:<ul><li>Manage and maintain CRM systems to ensure accurate and up-to-date client information.</li><li>Work closely with the billing team to ensure timely and accurate medical billing processes.</li><li>Support CRM data analysis and reporting to enhance business performance.</li><li>Coordinate with internal teams to ensure effective communication and client satisfaction.</li><li>Ensure compliance with company standards and procedures in all CRM-related tasks.</li></ul>Requirements:<ul><li>A clear American accent.</li><li>Proven experience in medical billing is mandatory.</li><li>Proficiency in CRM platforms and medical billing software (e.g., EHR systems).</li><li>Strong understanding of billing workflows and coordination between CRM and billing teams.</li><li>Excellent communication and organizational skills.</li><li>Minimum Bachelor&rsquo;s degree (mandatory).</li></ul>Timings &amp; Location:<ul><li>This is a Night shift position (6:00 PM &ndash; 3:00 AM).</li><li>Candidates must be willing to work on-site and located in Rawalpindi.</li><li>Near Old Airport. Fazal Town Phase 2, Rawalpindi.</li></ul>How to Apply: Interested candidates who meet the above criteria are encouraged to send their updated resumes to hr@mremind.com with the subject line &ldquo;CRM Specialist &ndash; Rawalpindi&rdquo;.Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Relationship Manager

We are hiring a CRM Specialist!A Clear American Accent.Proven Experince in Medical Billing is a MustProficiency in CRM platforms And Medical Billing Software (E.g., EHR Systems)Knowledge about Working Closely with the Billing Team To Ensure Accurate And Timely Medical BillingStrong Communication And Organizational SkillsBachlor's DegreeNight Shift (6:00 PM to 3 A.M)Send Your Resume to: hr@mremind.comNote: Meet all requirements, Willing to Work On-Site, Located in RawalpindiJob Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

CİVİL MAĞAZACILIK A.Ş

GENEL NİTELİKLER VE İŞ TANIMI
 Yurt içi ve yurt dışında, ortalama 1.500 m²'de 100’ü aşan mağaza sayısıyla Tekstil ve Anne-Bebek perakende sektörünün en önemli oyuncularından Civil Mağazacılık A.Ş'ye, CRM Uzmanı pozisyonumuz da çalışacak yeni çalışma arkadaşları arıyoruz.
 
Civil, çalışanlarına yenilikçi, fırsatlarla dolu ve kendilerini geliştirebilecekleri bir şirkette kendi başarı hikayelerini yazmayı vaat ediyor. Sen de sürekli gelişmeyi ve kariyerinde ilerlemeyi hedefliyorsan CRM Uzmanı ilanımıza başvuruda bulunabilirsin.
 
Seninle büyümek istiyoruz!
 
ARANAN NİTELİKLER
 
Tercihen işletme, pazarlama veya benzeri bir alandan mezun,
 Analitik düşünme ve problem çözme becerilerine sahip
 İletişim becerileri güçlü, ekip çalışmasına yatkın
 Zaman yönetimi becerisi olan
 
İş Tanımı
 
Müşteri ilişkileri yönetimi yazılımını kullanarak müşteri verilerini analiz etmek
 Müşteri geri bildirimlerini toplamak, raporlamak ve değerlendirmek
 Müşteri memnuniyetini artırmak için stratejiler geliştirmek ve uygulamak
 Ekip ile koordineli bir şekilde çalışarak müşteri odaklı projeler yürütmek
 Markanın CRM’e yönelik stratejilerinin belirlenmesinde rol almak
 Online ve offline CRM kampanyalarını yürütmek
 Satış ekipleri ile koordinasyon halinde olarak CRM raporlarını oluşturmak
 Marka stratejisine uygun ve satışı destekler nitelikteki tüm pazarlama faaliyetlerini raporlamak
 Şirketin faaliyet gösterdiği tüm mecralarda müşteri yolculuğu projelerinin hayata geçirilmesini sağlamak

Crm Uzmanı

Galadari Brothers

<div><div><ul><li>Execute CRM campaigns as per given instructions.
</li></ul><ul><li>Setup of content for E-Mail, SMS and Paid Social Campaigns.
</li></ul><ul><li>Ensure full tracking of executed campaigns.
</li></ul><ul><li>Assisting the CRM Manager in the day to day coordination with other departments.
</li></ul><ul><li>Generate Weekly &amp; Monthly Sales reports requested.
</li></ul><ul><li>Liaise with various stakeholders to help creating meaningful reports on Campaign Performance.
</li></ul><ul><li>Calling customers every day for MSI survey (Sales &amp; Service)
</li></ul><ul><li>Achieve 80% successful calls from MSI Sales as target.
</li></ul><ul><li>Prepare monthly MSI Sales report
</li></ul><ul><li>Handling &amp; communicate with customers problems and complaints.
</li></ul><ul><li>Prepare fact sheet for CRM suppliers &ndash; Approval &amp; sending LPO to supplier.
</li></ul><ul><li>Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.</li></ul></div></div> <div></div> <div></div>

CRM Executive

Cigna

Key accountabilities: POA/KYC Collection <ul> <li> Proactively call and email assigned KYC and POA cases to obtain up-to-date documentation within specified timeframes. </li> <li> Validate and assess the acceptability of submitted documents. </li> <li> Identify potential cancellation risks and escalate to the appropriate Account Manager. </li> <li> Accurately update customer and document information in the CRM system. </li> </ul> Contacting Old Opportunities <ul> <li> Reconnect with previous leads via email or call to assess renewed interest. </li> <li> Update lead status and details in the CRM system. </li> <li> Flag re-engaged leads for follow-up by the sales team. </li> </ul> Administrative Responsibilities <ul> <li> Maintain accurate records of all lead interactions and updates. </li> <li> Schedule and coordinate call-backs and appointments for TMRs &amp; account managers </li> <li> Support general administrative tasks including data entry, filing, and internal communications. </li> </ul> Additional Duties <ul> <li> Generate and distribute regular reports on lead qualification activities, POA/KYC collection and outcomes. </li> <li> Collaborate with sales team members to improve processes </li> <li> Participate in training and development sessions to stay current with best practices and tools.</li> <li> Communicate regularly with sales and retention teams to ensure alignment and support. </li> </ul>

Sales Enablement & Retention Assistant

geidea

<div>
 
 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
 
 
 www.geidea.net
 
 
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for a new
 
 Customer Success Specialist:
 
 
 
 
 
 
 
 Job purpose:
 
 
 
 
 
 
 As a
 
 Customer Success Specialist
 
 at Geidea, you will be the key driver in ensuring the satisfaction and long-term success of geideas&rsquo; clients. Acting as the primary point of contact, you will oversee the entire customer lifecycle and ensuring a smooth experience by providing tailored onboarding, support, and guidance&mdash;driving retention, satisfaction, and operational efficiency.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 
 
 
 
 Client Journey Ownership:
 
 
 <ul>
 <li>
 Oversee the entire client lifecycle, Assuring smooth Client onboarding and ensure smooth adoption for our platform and assure its meeting their business needs.
 </li>
 </ul>
 
 
 Client Advocacy and Feedback:
 
 
 <ul>
 <li>
 Act as a client advocate by collecting and providing data-driven, insightful feedback to internal teams, ensuring the client&rsquo;s needs are met and issues are addressed. Conduct regular check-ins and business reviews to showcase value and gather feedback.
 </li>
 </ul>
 
 
 Issue Resolution Management:
 
 
 <ul>
 <li>
 Manage and resolve client requests, product bugs, client issues, Integrations and feature requests by coordinating with relevant teams and ensuring timely and satisfactory resolutions.
 </li>
 </ul>
 
 
 Onsite Visits and Actionable Feedback:
 
 
 <ul>
 <li>
 Conduct regular onsite visits with clients to provide personalized support, address product concerns, gather feedback, and build strong relationship with customers.
 </li>
 </ul>
 
 
 Churn management:
 
 
 <ul>
 <li>
 Monitor usage and engagement data to identify at-risk accounts and take action to reduce churn. Proactively manage a portfolio of accounts to drive
 
 customer retention
 
 and satisfaction and always act as the main point of contact for customers.
 </li>
 </ul>
 
 
 Cross/Up-Selling Opportunities:
 
 
 <ul>
 <li>
 Identify and pursue
 
 upselling
 
 and expansion opportunities, such as premium features, additional branches, selling add Ons or integrations by understanding customer&rsquo;s daily operations and being able to identify what will ease their daily activities.
 </li>
 </ul>
 
 
 Renewal and Offboarding:
 
 
 <ul>
 <li>
 Manage contract renewals and collections, ensuring client retention, while also handling offboarding processes with a focus on collecting customer experience surveys and analysing results to identify root causes for offboarding.
 </li>
 </ul>
 
 
 
 
 
 Must Have Technical / Professional Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, or a related field.
 </li>
 <li>
 1&ndash;3 years of experience in
 
 Customer Success
 
 ,
 
 Account Management
 
 , or
 
 Onboarding
 
 within a SaaS or FinTech environment preferably F&amp;B Industry.
 </li>
 <li>
 Proven experience of customer success, account management, or a similar client-facing role, preferably in the SaaS industry.
 </li>
 <li>
 Strong understanding of POS systems and cloud-based technologies.
 </li>
 <li>
 Customer-focused mindset with a passion for delivering exceptional service.
 </li>
 <li>
 Excellent communication and relationship-building skills with a customer-first mindset
 </li>
 <li>
 Experience identifying and executing
 
 upsell
 
 or
 
 expansion opportunities
 
 within existing accounts
 </li>
 <li>
 Track record in
 
 reducing churn rates
 
 and driving
 
 customer retention.
 
 </li>
 </ul>
 
 
 
 
 Join our dynamic team as a
 
 Customer Success Specialist
 
 and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 
 
 
 
 
 
 Our values
 
 guide how we think and act - They describe what we care about the most.
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach.
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve.
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking.
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team.
 
 
 
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Customer Success Specialist

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