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client relationship manager Jobs in Cairo

client relationship manager

commercial operations manager Jobs in Cairo

commercial operations manager

customer relationship manager

dubizzle Egypt

<div>
 Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As the Client Relationship Manager, you will support the sales team by ensuring seamless account management, maintaining strong client relationships, and contributing to revenue growth. You will be responsible for account activation, credit consumption management, account renewal tracking, and generating essential reports. You will also sell packages over the phone, assist in booking acquisition meetings, ensure client accounts are visited by the sales team, and monitor team revenue achievement.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Facilitate the activation and onboarding of new client accounts
 </li>
 <li>
 Build and maintain strong relationships with clients to drive retention and satisfaction
 </li>
 <li>
 Monitor client accounts to ensure accurate credit allocation and consumption
 </li>
 <li>
 Generate regular Account Management (AM) reports analysing client engagement and performance
 </li>
 <li>
 Conduct data analysis on client activity to identify trends, improvement areas, and growth opportunities
 </li>
 <li>
 Track client satisfaction, collect feedback, and recommend improvements to enhance service delivery
 </li>
 <li>
 Monitor client listings and ads to ensure compliance with company standards and optimise performance
 </li>
 <li>
 Address client inquiries, resolve issues promptly, and collaborate with the sales team to ensure client satisfaction
 </li>
 <li>
 Proactively manage account renewals and coordinate renewal activities with the sales team
 </li>
 <li>
 Sell, cross-sell &amp; up-sell bundles and listing packages over the phone to small existing or potential clients
 </li>
 <li>
 Support the sales team in booking acquisition meetings and ensuring a steady pipeline of prospects
 </li>
 <li>
 Ensure all client accounts are visited and properly managed by the sales team for relationship building and upselling
 </li>
 <li>
 Support the sales team in achieving their sales and revenue targets, with CRM KPIs linked to overall team performance
 </li>
 <li>
 Support tasks related to Sales Effectiveness (SE) projects, including target tracking and reporting
 </li>
 <li>
 Communicate team performance updates and provide feedback, including handling client complaints, to SE and management teams
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field
 
 
 
 </li>
 </ul>
 Experience:
 
 
 <ul>
 <li>
 2+ years of experience in a customer service or account management role
 
 
 
 </li>
 </ul>
 Knowledge:
 
 
 <ul>
 <li>
 Strong proficiency in data analysis and reporting tools, such as Microsoft Office, Excel or CRM systems
 </li>
 <li>
 Knowledge of classifieds and online platforms is a plus
 
 
 
 </li>
 </ul>
 Skills:
 
 
 <ul>
 <li>
 Excellent communication, problem-solving, and interpersonal skills
 </li>
 <li>
 Ability to manage multiple priorities and thrive in a fast-paced environment
 </li>
 <li>
 Strong sales acumen with the ability to sell over the phone and assist in acquisition activities
 </li>
 <li>
 Data-driven mindset with attention to detail and accuracy in reporting
 
 
 
 </li>
 </ul>
 Traits:
 
 
 <ul>
 <li>
 Organised, proactive, and able to collaborate effectively across teams
 </li>
 <li>
 Customer-focused mindset
 </li>
 <li>
 Excellent communication, organisational skills, attention to detail, and the ability to work well in a team
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Client Relationship Manager

MAGRABi Retail Group

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 CRM Associate Manager play a key role in building customer relationship &amp; brand loyalty across our e-commerce and physical stores. This role will be responsible for developing, implementing, and optimizing a group-wide CRM strategy, working closely with teams like marketing, e-commerce, merchandising, operations teams..etc.
 
 
 This data-driven role will leverage the expertise in CRM platforms &amp; omni-channel marketing to craft compelling customer lifecycle communications. This will directly impact MAGRABi bottom line by improving key metrics like customer lifetime value (CLTV) and retention rate.
 
 
 
 
 
 
 Qualifications And Education
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing or any relevant field.
 </li>
 <li>
 Proficiency in CRM platforms (Emarsys or any similar CRM platform).
 </li>
 <li>
 Basic understanding of HTML.
 </li>
 <li>
 Proficiency in Microsoft Office Suite, including Excel and PowerPoint
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 7 to 10 years of experience in relevant field. Experience in CRM, Campaign Management. (E-Commerce, Retail or Service based industry &ldquo;Airlines, banks...etc.).
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Develop, implement &amp; optimize CRM data driven marketing campaigns strategy (Acquisition, retention and reactivation) through different channels (SMS, Whatsapp, Emails, Web Notifications) to target different customers segments.
 </li>
 <li>
 Prepare, update &amp; optimize the campaigns calendar in alignment with Creative, merchandising &amp; operations teams.
 </li>
 <li>
 Setup and manage marketing automated customer journeys across all product categories.
 </li>
 <li>
 Identify new CRM omnichannel opportunities to boost CRM KPIs like retention rate, frequency, repeat and lapsed customers reactivation.
 </li>
 <li>
 Track and optimize all campaigns &amp; marketing automation activities to maximize ROI.
 </li>
 <li>
 Manage and oversee the internal, external resources and assets needed for the execution of campaigns &amp; automation activities (i.e. data, content, logistics etc )
 </li>
 <li>
 Ensure cross-functional cooperation and alignment with all stakeholders involved in the execution of CRM activities (Ex: Creative, E-commerce, Performance, Merchandising, B2B, Operations &amp; Customer Service) Prepare, own, and manage the CRM budget.
 </li>
 <li>
 Prepare weekly CRM country dashboard and recurrent reports.
 </li>
 <li>
 Implement and monitor customer data gathering activities and initiatives in stores &amp; E-commerce to ensure data hygiene.
 </li>
 <li>
 Manage regular CRM workshops &amp; trainings with stores team to bridge the gap between stores &amp; office.
 </li>
 <li>
 Lead and mentor team members, ensuring their growth and meeting their objectives effectively.
 </li>
 </ul>
</div>

Associate CRM Manager

Emirates NBD

<div>
 <ul>
 <li>
 Sell and cross sell bank products and services to clients to achieve business targets.
 </li>
 <li>
 Open new channels to acquire new clients.
 </li>
 <li>
 Establish and develop relationships with branch clients to introduce the bank&rsquo;s services in view of client needs and prepare call for potential and existing clients in view of the bank policies and standards.
 </li>
 <li>
 Handle and resolve customer queries in a timely manner.
 </li>
 <li>
 Ensure adherence to branch and regulator policies, recommendations and CBE regulations
 </li>
 <li>
 Provide advice on potential financial solutions based on identified needs.
 </li>
 <li>
 Analyze financial requirements of customer and match with banks products offerings.
 </li>
 <li>
 Develop opportunities to increase the sales production.
 </li>
 <li>
 Coach and assist the relationship officers to enhance productivity and achieve the set targets.
 </li>
 </ul>
 
 
</div>

Personal Banking Advisor

Bayer

<div>
 
 
 Be You, Be Bayer
 
 
 
 At Bayer we&rsquo;re visionaries, driven to solve the world&rsquo;s toughest challenges and striving for a world where &lsquo;Health for all, Hunger for none&rsquo; is no longer a dream, but a real possibility. We&rsquo;re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining &lsquo;impossible&rsquo;.
 
 
 We&rsquo;re a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organization and help us serve our customers better and more efficiently. Because of this, we&rsquo;re always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognize technology as a powerful tool for streamlining processes and improving the business overall.
 
 
 At Bayer Middle East we welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.
 
 
 We&rsquo;re on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities&rsquo; development programs, Project Assignments and Professional Development Assistance programs
 
 
 Come grow with us.
 
 
 
 Do Something That Moves you
 
 
 
 Target &amp; Sales
 
 
 
 
 
 1. Develop a list of targeted customers and continuously update it as per market dynamics.
 
 
 
 
 
 2. Act key link between BAYER and healthcare professionals through developing adequate professional relations with identified customers to help them identify cases where they can prescribe / dispense / use our products for the benefit of their customers.
 
 
 
 
 
 3. Act as a key link between Bayer and customers through developing adequate professional relations with identified customers to help them recognize cases where they can dispense use our products for the benefit of their customers/patients
 
 
 
 
 
 4. In collaboration with Business Analytics Team (back office support ) She/he has to plan and align meetings
 
 
 
 
 
 5. Facilitate digital interaction with customers and educate and influence non-loyalist customers to increase their adoption of Bayer brands.
 
 
 
 
 
 6. Maximizing customer experience by monitoring and optimizing activities, content and channels to provide the greatest value / impact to the customer.
 
 
 
 
 
 Stakeholder management
 
 
 
 
 
 1. Act as the primary (but non-exclusive) point of contact between stakeholders and Bayer; the CES shares the customers&rsquo; needs internally, seek support and guidance from cross functional team.
 
 
 
 
 
 2. She/He needs to align with his peers to co-invite to customers group meetings when appropriate and as per meeting setting and format
 
 
 
 
 
 3. Despite being a communication expert the CES will be responsible on achieving related financial targets in his scope.
 
 
 
 
 
 4. Ensures strong collaboration with Cross functional team to drive the implementation of tactical campaigns within customers evolution campaign to drive movement of key customers across adoption ladder
 
 
 
 
 
 Reporting
 
 
 
 
 
 1. Responsible to report all interactions to BCH CRM system and to integrate customers insights to support future brand messaging and content creation
 
 
 
 
 
 2. Display great level of discipline and quality in maintaining &lsquo;Data entry&rsquo; related to customer profile information, daily activities, event reporting, channel preference, customer insights ,adoption ladder and samples dropping as required on BCH CRM system.
 
 
 
 Your Experience
 
 
 
 Fresh graduate or maximum Experience 3 years
 
 
 
 
 
 Empowered to Achieve
 
 
 
 At Bayer, we&rsquo;re all about advancing life for those who work alongside us. That&rsquo;s why we offer flexible working arrangements to help you achieve that fundamental work life balance, 16 weeks paid maternity leave, and 10 days paternity leave. With our Professional Development Assistance policy for talents, we fund postgraduate studies to help you in your professional growth. Our competitive compensation packages and exciting dynamic working environment are designed for you. Join our global organization where you&rsquo;ll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality and be you, at Bayer.
 
 
 We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position because they are at the forefront of our minds as we recruit top talents.
 
 
 If you are a person with disability and wish to apply, please send your CV directly to BME.InclusiveOpportunities@bayer.com, with the job vacancy title mentioned in the subject line.
 
 
 You affirm that you have a disability by choosing to disclose upon submitting your resume, your disclosure will be handled confidentially and used solely for the purpose of considering your application as part of our commitment to diversity and inclusion.
 
 
 
 
 Due to the high volume of applications received for advertised positions, please understand only those candidates who are shortlisted for interview will be contacted by our HR Team. If you are not contacted by our team regarding an application for a position three weeks from the closing date for the position, this means unfortunately on this occasion you were not shortlisted for the role and will not receive further contact regarding this position.
 
 
 
</div>

Medical Representative - Cairo (Customer Engagement Specialist)

Thndr

<div>
 
 About The Role
 
 
 
 We're looking for a
 
 CRM Strategist
 
 who knows how to turn messages into movements. This role is for someone who&rsquo;s both creative and data-minded, someone who sees a lifecycle funnel and immediately thinks of 10 ways to improve it.
 
 
 You&rsquo;ll sit on the Growth team and own all things CRM. That includes crafting strategies, shipping campaigns, running A/B tests, and continuously improving how we engage, retain, and grow our users.
 
 
 This role is about shaping user behavior, nudging smart actions, and driving real business impact.
 
 
 If you love building experiments, know your way around user segments, and want to help people become confident investors - we&rsquo;d love to meet you.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Design and execute CRM campaigns across email, push, in-app, and SMS
 </li>
 <li>
 Own lifecycle strategy: onboarding, activation, retention, reactivation
 </li>
 <li>
 Build and run experiments (A/B, multivariate) to optimize performance
 </li>
 <li>
 Work closely with Product, Growth, and Content to align CRM with core initiatives
 </li>
 <li>
 Analyze campaign performance and share clear, actionable insights
 </li>
 <li>
 Continuously refine user segmentation and behavioral triggers
 </li>
 <li>
 Stay close to product changes and customer needs to keep CRM relevant and impactful
 
 
 </li>
 </ul>
 
 Key Outcomes
 
 
 
 <ul>
 <li>
 Drive measurable lifts in activation, retention, and net deposits
 </li>
 <li>
 Improve CRM channel efficiency (CTR, CVR, unsubscribe rates)
 </li>
 <li>
 Increase engagement across the lifecycle funnel
 </li>
 <li>
 Run and document 2&ndash;3 meaningful experiments per month
 </li>
 <li>
 Build a CRM experimentation engine that&rsquo;s repeatable and scalable
 </li>
 <li>
 Improve segmentation and personalization logic to reflect user behavior and intent
 
 
 </li>
 </ul>
 
 Essential Skills &amp; Traits
 
 
 
 <ul>
 <li>
 Stakeholder management -&gt; works well across teams
 </li>
 <li>
 Strategic thinking -&gt; plans with the big picture in mind
 </li>
 <li>
 Analytical -&gt; comfortable with data and making decisions from it
 </li>
 <li>
 Creative -&gt; knows how to grab attention and build narratives
 </li>
 <li>
 Curious -&gt; always experimenting, testing, learning
 </li>
 <li>
 Growth mindset -&gt; thrives on iteration, not perfection
 
 
 </li>
 </ul>
 
 Nice To Have Skills
 
 
 
 <ul>
 <li>
 SQL
 </li>
 <li>
 Experience using Braze or similar CRM platforms
 </li>
 <li>
 Arabic content testing or localization experience
 </li>
 <li>
 Background in consumer product or fintech
 
 
 </li>
 </ul>
</div>

CRM Strategist

Classera

<div>
 The
 
 Partner Success Supervisor (Activation Supervisor)
 
 role is essentially about
 
 ensuring that schools and educational institutions fully adopt and actively use Classera&rsquo;s platform and services
 
 after signing the contract, while also supporting them to get the most value out of the system.
 
 
 Here&rsquo;s a
 
 clear, simplified breakdown
 
 of the job based on what you provided:
 
 
 
 Main Purpose of the Role
 
 
 
 To work closely with assigned schools to
 
 activate, train, and support
 
 them in using all features of the Classera system, ensuring smooth digital transformation, high adoption rates, and ongoing engagement. The role bridges
 
 project implementation, customer training, account management, and basic technical support
 
 .
 
 
 
 Key Responsibilities
 
 
 
 
 Activation &amp; Adoption
 
 
 
 <ul>
 <li>
 Develop and execute yearly activation plans for each school (activities, events, digital tools).
 </li>
 <li>
 Ensure schools set up the platform correctly (students, teachers, parents, classes, schedules).
 </li>
 <li>
 Train school staff (teachers, administrators, supervisors) on how to use the system.
 </li>
 <li>
 Follow up on activation of all platform features (assignments, tests, virtual classrooms, digital content, mobile apps, etc.).
 
 
 </li>
 </ul>
 
 Ongoing School Support
 
 
 
 <ul>
 <li>
 Make regular school visits and online meetings (weekly/bi-weekly).
 </li>
 <li>
 Provide first-line problem solving and escalate issues to technical support when necessary.
 </li>
 <li>
 Monitor and ensure timely resolution of support tickets.
 </li>
 <li>
 Support schools in running competitions, initiatives, and events.
 
 
 </li>
 </ul>
 
 Performance Monitoring &amp; Reporting
 
 
 
 <ul>
 <li>
 Track activation and usage rates in the CRM.
 </li>
 <li>
 Prepare and share reports with school management (weekly, monthly, quarterly, yearly).
 </li>
 <li>
 Analyze data to identify improvement areas and adjust activation strategies.
 
 
 </li>
 </ul>
 
 Relationship &amp; Account Management
 
 
 
 <ul>
 <li>
 Maintain strong relationships with school leaders, owners, and key staff.
 </li>
 <li>
 Work towards high customer satisfaction and contract renewals
 </li>
 <li>
 Identify additional needs and upsell other education partner services.
 
 
 </li>
 </ul>
 
 Collaboration
 
 
 
 <ul>
 <li>
 Coordinate with the Partner Success Manager, General Manager, training, marketing, and product teams.
 </li>
 <li>
 Assist marketing with case studies, success stories, and identifying new opportunities.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Experience: 0&ndash;3 years in LMS/e-learning platforms (Classera experience is a plus).
 </li>
 <li>
 Education: Bachelor&rsquo;s degree (preferably in education, instructional technology, or related fields).
 </li>
 <li>
 Technical Skills: Proficiency in Microsoft Office, LMS systems, and basic project management.
 </li>
 <li>
 Soft Skills: Strong communication, relationship building, problem-solving, training, and time management.
 </li>
 <li>
 Languages: Full proficiency in Arabic and English.
 
 
 </li>
 </ul>
 You&rsquo;re the
 
 bridge between the technology and the school
 
 &mdash;making sure they not only understand the tools but also love using them. You train, follow up, motivate, troubleshoot, and ensure the system becomes an essential part of their daily academic life.
</div>

e-Learning Specialist

Tasaheel تساهيل

<div>
 
 About Us
 
 
 
 Tasaheel is one of Egypt&rsquo;s leading microfinance institutions, committed to empowering individuals and communities through accessible and responsible financial solutions. Since our establishment, we have played a pivotal role in expanding financial inclusion by offering tailored lending products that support small to medium-sized businesses across the country.
 
 
 Driven by a mission to unlock economic opportunities for underserved populations, Tasaheel provides fast, reliable, and transparent financing options that enable entrepreneurs&mdash;particularly women and youth&mdash;to grow their businesses, improve their livelihoods, and contribute to sustainable local development.
 
 
 With a wide network of branches spanning urban and rural Egypt, we combine deep market knowledge with cutting-edge technology to deliver high-impact services with efficiency and care. Our team is dedicated to building long-term relationships with our clients based on trust, accountability, and mutual growth.
 
 
 
 Overview
 
 
 
 The SMEs Relationship Manager will take charge of overseeing and expanding a portfolio of small and medium-sized enterprise (SME) clients. Your role will involve ensuring that all their financial requirements, such as deposits, transactions, trade finance, and borrowing, are adequately addressed, while fostering robust, long-lasting relationships that aid in the company&rsquo;s growth and success.
 
 
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 Understand client needs and develop tailored solutions to address them effectively.
 </li>
 <li>
 Manage and grow a portfolio of SME customers while ensuring high levels of satisfaction and retention.
 </li>
 <li>
 Identify key decision-makers within client organizations to strengthen relationships.
 </li>
 <li>
 Resolve customer concerns or complaints promptly and professionally.
 </li>
 <li>
 Identify upselling and cross-selling opportunities and coordinate with the relevant teams.
 </li>
 <li>
 Ensure high-quality customer service, sales processes, and client engagement standards.
 </li>
 <li>
 Actively approach and acquire potential clients to grow the portfolio.
 </li>
 <li>
 Maintain strong knowledge of market trends and competitor offerings.
 </li>
 <li>
 Collaborate with internal teams to deliver seamless customer experiences.
 
 
 </li>
 </ul>
 
 What Makes You a Good Fit
 
 
 
 <ul>
 <li>
 Bachelor's degree in business, Finance, Economics, or a related field is preferred.
 </li>
 <li>
 1 to 3 years of experience in the banking sector, preferably in SME or business banking.
 </li>
 <li>
 Proven experience in planning and implementing sales or relationship strategies.
 </li>
 <li>
 Strong interpersonal, communication, and negotiation skills.
 </li>
 <li>
 Customer-centric mindset with strong problem-solving abilities.
 </li>
 <li>
 Ability to work both independently and collaboratively in a fast-paced environment
 
 
 </li>
 </ul>
 At Tasaheel, we believe that access to finance is not just a service&mdash;it&rsquo;s a catalyst for transformation.
</div>

SME's Relationship Managers - Maadi

Explore 381+ Customer relationship manager in Cairo this September. Find roles across top companies and apply now to boost your career.