customer service representative Jobs in Cairo

customer service representative

key account manager

project control manager

account manager team lead

client affairs director

client relationship manager

Banque Misr

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Responsible for building and maintaining strong relationships with VIP clients, ensuring their satisfaction and loyalty.
 </li>
 <li>
 Work on achieving the set sales targets and objectives for the VIP client segment.
 </li>
 <li>
 Provide VIP clients with full banking services, ensuring all their financial needs are met promptly and efficiently.
 </li>
 <li>
 Expand and develop the VIP client base within the branch&rsquo;s geographic area, attracting new clients and increasing profitability.
 </li>
 <li>
 Ensure all clients&rsquo; needs are met with high service quality and professionalism, resolving any issues or complaints efficiently.
 </li>
 <li>
 Promote and cross-sell the bank&rsquo;s products and services to existing and potential VIP clients.
 </li>
 <li>
 Ensure all transactions and client operations comply with internal bank policies and regulatory requirements.
 </li>
 <li>
 Maintain continuous coordination with other departments and the Head Office to ensure superior client experience.
 </li>
 <li>
 Prepare regular reports on client activities and portfolio performance for management review.
 </li>
 <li>
 Participate in marketing campaigns, client events, and business development activities targeting the VIP segment.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant field (Commerce, Business Administration, Finance, etc.)
 </li>
 <li>
 Minimum of 3 years of experience in banking or customer relationship management
 </li>
 <li>
 Strong sales background and familiarity with banking products and services
 </li>
 <li>
 Strong knowledge of banking products and services
 </li>
 <li>
 Sales and negotiation skills
 </li>
 <li>
 Customer relationship management
 </li>
 <li>
 Problem-solving and decision-making skills
 </li>
 <li>
 Excellent communication and presentation skills
 </li>
 <li>
 Proficiency in MS Office applications (Word, Excel, PowerPoint)
 </li>
 </ul>
 
 
</div>

VIP Relationship Manager

Paymob

<div>
 
 Job Summary
 
 
 
 The
 
 Junior Account Manager
 
 will be responsible for managing and growing a portfolio of merchants by building strong relationships, conducting regular market visits, and ensuring business growth through
 
 cross-selling
 
 and
 
 up-selling
 
 Paymob&rsquo;s products and services.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Conduct regular market and merchant visits to maintain strong relationships and ensure client satisfaction.
 </li>
 <li>
 Identify cross-selling and up-selling opportunities to increase merchant engagement and transaction volume.
 </li>
 <li>
 Act as the main point of contact for assigned merchants, handling inquiries and resolving issues promptly.
 </li>
 <li>
 Monitor merchants&rsquo; performance and provide regular updates to the line manager.
 </li>
 <li>
 Support the onboarding process of new merchants and ensure smooth activation.
 </li>
 <li>
 Collaborate with internal teams (Sales, Operations, and Support) to ensure service excellence.
 </li>
 <li>
 Stay up to date with Paymob&rsquo;s products and market trends to provide merchants with relevant solutions.
 </li>
 <li>
 Prepare and share regular reports on account activities, performance, and potential growth areas.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Commerce, Marketing, or a related field.
 </li>
 <li>
 0&ndash;2 years of experience in account management, sales, or customer relations (preferably in fintech, banking, or FMCG).
 </li>
 <li>
 Strong communication and relationship-building skills.
 </li>
 <li>
 Good analytical and problem-solving abilities.
 </li>
 <li>
 Self-motivated, with a proactive approach and attention to detail.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, PowerPoint, Word).
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 What We Offer:
 </li>
 <li>
 At Paymob, we believe our people are our greatest investment &mdash; and we make sure they feel it every day.
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 <li>
 Here&rsquo;s what you can look forward to:
 </li>
 <li>
 ✨ Comprehensive Medical &amp; Social Insurance &ndash; because your health and security matter.
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 💰 Competitive Compensation Package &ndash; performance-based incentives that reward your success.
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 📈 Career Growth Opportunities &ndash; we grow together, with clear paths for development.
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 🎓 Learning &amp; Development Programs &ndash; access to training, mentorship, and workshops.
 </li>
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 🤝 Supportive Work Culture &ndash; a collaborative team that empowers innovation and ownership.
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 <li>
 🎉 Engaging Employee Events &ndash; because work should be fun too!
 </li>
 </ul>
</div>

Junior Account Manager

Al-Mansour Automotive

<div>
 
 
 
 Job Role
 
 
 
 
 The Sales Executive's responsibilities consist of, first and most importantly, selling vehicles by following the sales steps used by MAG; this will include greeting customers and demonstrating the vehicle's characteristics, capabilities, and features while comparing and contrasting competitive models face to face or over the phone.
 
 
 Moving vehicles when necessary, at any time of the year, or in any season. They will be required to complete sales paperwork, help car buyers complete finance applications and any paperwork needed to sell a car, and follow up and ensure favourable customer satisfaction through MAG CRM.
 
 
 
 
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
 </li>
 <li>
 Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
 </li>
 <li>
 Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
 </li>
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 Extract and combine data to generate standard reports.
 </li>
 <li>
 Help senior colleagues manage internal client and customer relationships by using relevant sales or client systems.
 </li>
 <li>
 Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
 </li>
 <li>
 Obtain authorization from a supervisor or manager for any exceptions from mandatory procedures.
 </li>
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 Record and process custom/special customer orders, often dealing with ambiguous delivery expectations.
 </li>
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 Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
 </li>
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 Sell standard products and services to customers and/or supervise a team of sales advisors.
 </li>
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 Support others by carrying out routine inventory tasks, following established procedures.
 </li>
 </ul>
 
 
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor Degree in Business Administration or Relevant field of study preferred
 </li>
 </ul>
 
 
 
 
 
 
 Required Qualifications &amp; Skills
 
 
 
 
 
 Minimum Experience:
 
 0 - 1 Prior sales experience
 
 
 
 
 
 
 
 Job-specific Skills:
 
 
 
 <ul>
 <li>
 Ability to Work without supervision and provide technical guidance when required to orient the seller's organization around delivering to the key needs of their customers.
 </li>
 <li>
 Ability to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client
 </li>
 <li>
 Accurately identify and understand the key buying influences pertaining to an opportunity.
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 <li>
 Able to quickly and accurately define the needs of the key buying influencers.
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 Skilled in effectively establishing trust within the buying centres in the client&rsquo;s organization.
 </li>
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 Able to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution.
 </li>
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 Capable of asking questions to understand the circumstances surrounding client indifference and gain agreement from the client to discover the root causes of resistance.
 </li>
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 Can uncover clients&rsquo; explicit needs and/or unforeseen opportunities and challenges.
 </li>
 <li>
 Ability to quickly identify and accurately articulate why a client wants or does not want a change based on their business objectives and challenges and articulate the customer's needs in the customer's business language and context.
 </li>
 <li>
 Able to arrive at mutually beneficial commitments that help move the sales/client relationship forward.
 </li>
 <li>
 Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports.
 </li>
 <li>
 Capable of carefully preparing for client interactions using established frameworks.
 </li>
 </ul>
</div>

Retail Sales Executive

QStaffers

<div>
 
 
 QStaffers
 
 is currently hiring a
 
 Client Affairs Director
 
 for one of our partners, a global leader in the real estate field.
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 Responsible for building and maintaining strong, long-term relationships with the company's clients. The Director will lead client relationship management efforts, oversee requests and complaints resolutions, and ensure client satisfaction across all touchpoints. Furthermore, manages the resolution of technical client inquiries and oversees the smooth and efficient unit handover process.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage the Client Affairs department, ensuring efficient and effective operations.
 </li>
 <li>
 Build and maintain strong relationships with clients through regular communication and personalized service.
 </li>
 <li>
 To be the Customer&rsquo;s primary senior point of contact within the company for all escalated unresolved issues.
 </li>
 <li>
 Proactively identify and address potential client concerns and issues.
 </li>
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 Develop and implement strategies to enhance client satisfaction across all touchpoints.
 </li>
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 Conduct regular client satisfaction surveys and analyze feedback to identify areas for improvement.
 </li>
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 Increase the value that the company delivers to a customer and deliver continual service improvement.
 </li>
 <li>
 Ensure full compliance of the agreed solutions and services to meet customer needs.
 </li>
 <li>
 Proactive monitoring of agreed Service levels to deliver exceptional service.
 </li>
 <li>
 Ensure an exceptional client experience throughout the entire customer lifecycle.
 </li>
 <li>
 Manage and resolve client issues related to unit handover, such as delays, quality concerns, and engineering issues.
 </li>
 <li>
 Coordinate with construction, legal, and finance teams to ensure a smooth and efficient handover experience for clients.
 </li>
 <li>
 Monitor and track key handover metrics to identify areas for improvement.
 </li>
 <li>
 Oversee the day-to-day operations of the Client Affairs team, ensuring efficient and effective workflow.
 </li>
 <li>
 Present a monthly high-level dashboard of all operations; highlight trends and improvement opportunities.
 </li>
 <li>
 Overall ownership of maintaining up to date Customer information in the relevant databases and repositories.
 </li>
 </ul>
 
 
 
 
 
 
 <ul>
 <li>
 
 Requirements
 
 :
 </li>
 <li>
 Bachelor&rsquo;s degree in business administration, marketing, or a related field.
 </li>
 <li>
 15+ years of experience in client relationship management, or a similar role.
 </li>
 <li>
 Proven track record of success in building and maintaining strong client relationships.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Special requirements:
 
 </li>
 <li>
 Excellent communication, interpersonal, and presentation skills.
 </li>
 <li>
 Strong negotiation and influencing skills.
 </li>
 <li>
 Ability to build and maintain strong relationships with internal and external stakeholders.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Proficiency in CRM systems (e.g., Salesforce, SAP) and Microsoft Office Suite.
 </li>
 </ul>
 
 
 
</div>

Client Affairs Director

Emirates NBD

<div>
 <ul>
 <li>
 Sell and cross sell bank products and services to clients to achieve business targets.
 </li>
 <li>
 Open new channels to acquire new clients.
 </li>
 <li>
 Establish and develop relationships with branch clients to introduce the bank&rsquo;s services in view of client needs and prepare call for potential and existing clients in view of the bank policies and standards.
 </li>
 <li>
 Handle and resolve customer queries in a timely manner.
 </li>
 <li>
 Ensure adherence to branch and regulator policies, recommendations and CBE regulations
 </li>
 <li>
 Provide advice on potential financial solutions based on identified needs.
 </li>
 <li>
 Analyze financial requirements of customer and match with banks products offerings.
 </li>
 <li>
 Develop opportunities to increase the sales production.
 </li>
 <li>
 Coach and assist the relationship officers to enhance productivity and achieve the set targets.
 </li>
 </ul>
 
 
</div>

Personal Banking Advisor

dubizzle Egypt

<div>
 dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Sales Account Manager your purpose is to seek new business opportunities by contacting and developing relationships with potential customers. They are responsible for developing leads from marketing campaigns and meeting sales quotas. They cultivate strong relationships with customers and ensure proper after-sales service. Ultimately, he/she will boost sales and contribute to Bayut long-term business growth.
 
 
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Communicate effectively to manage clients' expectations and ensure they receive a great dubizzle experience
 </li>
 <li>
 Achieve monthly (Targets renewal and acquisition with consistency)
 </li>
 <li>
 Become an expert on the Egyptian Real Estate market through combining the on-ground insights with dubizzle high level overview and data
 </li>
 <li>
 Increase our market share by selling our products to new customers
 </li>
 <li>
 Manage and arrange meetings with clients for acquisition, renewals, upgrade
 </li>
 <li>
 Increase our client satisfaction by performing account management services with them
 </li>
 <li>
 Regularly update reporting dashboard to reflect all sales activities
 </li>
 <li>
 Liaise with Finance, Customer Support, legal and Marketing department for any sales-related or client-related issues
 </li>
 <li>
 Collect market insights and keep up to date with laws and local development news
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in marketing or sales or related field
 </li>
 <li>
 Excellent in English Communication written and speak
 </li>
 <li>
 3 to 5 years of relevant sales experience
 </li>
 <li>
 Has a successful record in exceeding or achieving the assigned targets consistently
 </li>
 <li>
 Experience in farming and cold calls
 </li>
 <li>
 Knowledge of the real estate market in Egypt
 </li>
 <li>
 Knowledge of the Subscription industry
 </li>
 <li>
 Familiar with tech, ecommerce
 </li>
 <li>
 Familiar with Prop tech, Market place, Facebook, and other digital platforms
 </li>
 <li>
 Excellent in prospecting, cold calls and generating leads
 </li>
 <li>
 Excellent communication, negotiation, time management and presentation skills
 </li>
 <li>
 Excellent in converting lead into paying customer
 </li>
 <li>
 Positive/Flexible/Presentable/Committed
 </li>
 <li>
 Eager for success
 </li>
 <li>
 Has plug and play attitude
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Senior Sales Account Manager-New Cairo

Bayut Egypt

<div>
 Bayut Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of Bayut, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Sales Account Manager your purpose is to seek new business opportunities by contacting and developing relationships with potential customers. They are responsible for developing leads from marketing campaigns and meeting sales quotas. They cultivate strong relationships with customers and ensure proper after-sales service. Ultimately, he/she will boost sales and contribute to Bayut long-term business growth.
 
 
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Communicate effectively to manage clients' expectations and ensure they receive a great Bayut experience
 </li>
 <li>
 Achieve monthly (Targets renewal and acquisition with consistency)
 </li>
 <li>
 Become an expert on the Egyptian Real Estate market through combining the on-ground insights with Bayut's high level overview and data
 </li>
 <li>
 Increase our market share by selling our products to new customers
 </li>
 <li>
 Manage and arrange meetings with clients for acquisition, renewals, upgrade
 </li>
 <li>
 Increase our client satisfaction by performing account management services with them
 </li>
 <li>
 Regularly update reporting dashboard to reflect all sales activities
 </li>
 <li>
 Liaise with Finance, Customer Support, legal and Marketing department for any sales-related or client-related issues
 </li>
 <li>
 Collect market insights and keep up to date with laws and local development news
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in marketing or sales or related field
 </li>
 <li>
 Excellent in English Communication written and speak
 </li>
 <li>
 5+ years of relevant sales experience
 </li>
 <li>
 Has a successful record in exceeding or achieving the assigned targets consistently
 </li>
 <li>
 Experience in farming and cold calls
 </li>
 <li>
 Knowledge of the real estate market in Egypt
 </li>
 <li>
 Knowledge of the Subscription industry
 </li>
 <li>
 Familiar with tech, ecommerce
 </li>
 <li>
 Familiar with Prop tech, Market place, Facebook, and other digital platforms
 </li>
 <li>
 Excellent in prospecting, cold calls and generating leads
 </li>
 <li>
 Excellent communication, negotiation, time management and presentation skills
 </li>
 <li>
 Excellent in converting lead into paying customer
 </li>
 <li>
 Positive/Flexible/Presentable/Committed
 </li>
 <li>
 Eager for success
 </li>
 <li>
 Has plug and play attitude
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #EgyptBayut
</div>

Senior Business Development Manager - Giza-Nile

Explore 360+ Client relationship manager in Cairo this November. Find roles across top companies and apply now to boost your career.