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Premier Services and Recruitment

<div>
 
 Key Responsibilities:
 
 
 Building positive relationships with customers
 
 
 Assisting with generating new business
 
 
 Identifying opportunities for greater profits
 
 
 Understand customer needs and develop plans to address them
 
 
 Identify key staff in client companies to cultivate profitable relationships
 
 
 Resolve customer complaints quickly and effectively
 
 
 Promote high-quality sales, supply and customer service processes
 
 
 Aim to preserve customers and renew contracts
 
 
 Approach potential customers to establish relationships
 
 
 Gain solid knowledge of competitors
 
 
 
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 7+ years of Experience, Proven experience as a Client Relationship Manager
 
 
 Bachelor&rsquo;s degree in business, marketing or related field.
 
 
 Experience in sales, marketing or related field, Knowledge of customer relationship management (CRM) practices.
 
</div>

Relationship Manager

Magnet

<div>
 
 
 Employer Overview
 
 
 
 
 Beltone Management Solutions &ndash; Magnet
 
 is a subsidiary of
 
 Beltone Holding
 
 and a leading HR consultancy firm, acting as a trusted partner for organizations seeking comprehensive people and management solutions. Magnet specializes in executive search, personnel and payroll services, and end-to-end HR solutions, delivering innovative, proactive, and impactful support that enables organizations to attract talent, optimize performance, and achieve sustainable growth.
 
 
 
 
 
 
 Job Summary
 
 
 
 The Sales Account Manager is responsible for managing and growing client accounts by building strong relationships, identifying sales opportunities, and ensuring timely and accurate service delivery. The role focuses on achieving sales targets, coordinating with internal teams, handling client needs and escalations, and supporting contract renewals while monitoring account performance and market trends.
 
 
 
 
 
 
 Key Responsibilities
 
 
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 Serve as the primary point of contact for assigned clients, ensuring timely communication and strong relationship management.
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 Understand client needs, project requirements, and expectations to ensure accurate execution by internal teams.
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 Coordinate with recruitment, operations, and other departments to deliver high-quality services and meet client timelines.
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 Monitor account performance, track KPIs, and prepare regular status reports for internal and external stakeholders.
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 Ensure smooth onboarding of new clients and maintain an ongoing account plan for each client.
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 Handle client issues or escalations promptly, ensuring a positive experience and long-term partnership.
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 Support contract renewals and documentation by collecting feedback and coordinating with relevant teams.
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 Maintain accurate and updated records on CRM systems for all client interactions and activities.
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 Stay informed about market trends, industry updates, and competitors to better support and guide clients.
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 </ul>
 
 
 
 
 
 Qualifications
 
 
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 Bachelor&rsquo;s degree in Business Administration, Marketing, HR, or a related field.
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 1&ndash;3 years of experience in account management, client servicing, or coordination roles (preferably in HR, recruitment, or service-based industries).
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 Strong communication, problem-solving, and relationship-building skills.
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 Ability to multitask, manage timelines, and work across different teams.
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 High attention to detail and strong organizational skills.
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 </ul>
 
 
</div>

Sales Account Manager

Visa

<div>
 
 Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
 
 
 
 
 Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The Consultant, Client Success is a client-facing, individual contributor role serving as a Commercial &amp; Money Movement Solutions such as (Visa Direct, Visa Commercial Solutions &amp; Visa Government Solutions) subject matter expert accountable for supporting a portfolio of Visa clients. Partners with Account Team members in Client Services, Sales and Product to drive optimization of client performance in alignment with Visa&rsquo;s business agenda per Sales Account Plans and Client Services Client Success Plans. Participates in client advisory engagements to enable new capabilities and facilitate clients&rsquo; geographic expansion and product adoption.
 
 
 
 
 This role reports to a Director and is an exciting opportunity to be at the forefront of Visa&rsquo;s Client Success transformation, closely partnering with more senior Client Success Managers to allow clients to maximize their benefits realization and value from Visa products.
 
 
 
 
 Responsibilities:
 
 
 
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 Provide Visa Commercial &amp; Money Movement Solutions subject matter expertise and consultation to Visa clients and share insights with other Client Success team members to continually enhance the Client experience.
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 Foster and sustain trusted partnerships with internal Account Team members by aligning on the forward-looking relationship strategy and optimization opportunities and executing against Client Success Plans.
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 Leverage an understanding of Client operational goals and success metrics for their overall Visa product landscape to generate new Sales leads to solve identified Client pain points.
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 Support periodic operational reviews with Clients and Visa stakeholders, incorporating input, comparison and client progress against product metrics.
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 Act as an advocate for Clients through showcasing operational excellence by incorporating automated solutions to achieve efficiency and productivity operational improvements.
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 Support implementation of new Visa products purchased by Clients by collaborating with key Client and Visa teams to expedite implementation readiness activities.
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 Maintain strong relationships with Client Services and other cross-functional teams within Visa to provide subject matter expertise consultation as needed to optimize client performance.
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 Support communication of new Visa Rules, essential mandates, Visa Business Enhancement Releases, and upcoming product changes related to ensure Client readiness and service compliance through delivering Client educational training.
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 </ul>
 
 This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. &ZeroWidthSpace;
 
 
 
 
 
 
 Qualifications
 
 
 
 
 Basic Qualifications:
 
 
 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
 
 
 
 
 Preferred Qualifications:
 
 
 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
 
 
 Minimum of 5+ years experience in financial services, payment card, software or business consulting.
 
 
 Experience engaging with key stakeholders as clients.
 
 
 Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
 
 
 Technical proficiency in Visa Commercial Solutions.
 
 
 Technical aptitude with a proven ability to articulate technical terms or processes into business language.
 
 
 Interpersonal and consulting skills with proven abilities in influencing clients and stakeholders.
 
 
 Analytical aptitude and demonstrated track record of working with data to solve problems and provide recommendations.
 
 
 Ability to represent technical and business issues and solutions to key stakeholders.
 
 
 Self-starter with an ability to achieve results as part of an effective team (across countries), and to effectively prioritize and multi-task under deadlines.
 
 
 Experience in client relationship management, and able to set priorities, influence others, and manage client expectations.
 
 
 Proficiency with MS Office tools (e.g. MS Excel, PowerPoint, Word).
 
 
 
 
 
 
 Additional Information
 
 
 
 
 Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
 
 
 
</div>

Client Success Manager

ELSEWEDY ELECTRIC

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 &middot; Develop &amp; maintain client relationship
 
 &middot; Negotiate contract terms with clients &amp; communicate with stakeholders
 
 &middot; Monitor project terms to ensure contract are executed as agreed
 
 &middot; Gather useful information from customer &amp; competitor data.
 
 &middot; Track &amp; identify the new opportunities
 
 &middot; Participate in the internal audits for operations/departments/projects as per the annual audit plan.
 
 &middot; Follow up his team and implement all company processes/procedures.
 
 &middot; Attend a Kick of meeting with his team and all stakeholder.
 
 &middot; Attend regular progress and coordination meeting with his team internally and with all other stakeholder.
 
 &middot; Document &amp; ensure that his team Document the lessons learned and discipline library.
 
 &middot; Prepare a regular report to his manager.
 
 &middot; Monitor and assign work to Site Engineers in accordance with company&rsquo;s policies and procedures and limits of authority.
 
 &middot; Monitor and control expenses related to project work and ensure organizational forecasts and budgets are met for these expenses.
 
 &middot; Handle procurement activities relating to contracts and sub contracts in accordance with company Procedures and Procurement department activities.
 
 &middot; Undertake team briefings and inception activities to ensure all aspects of work are understood by all concerned parties.
 
 
 Act as a liaison with contractors and clients managing any work interfaces and enhancements to project scope.
</div>

Projects Coordination Senior Engineer

TTEC

<div>
 
 Operations Manager
 
 
 - Call Center &ndash; Cairo
 
 
 
 At TTEC, we&rsquo;re all about the Human Experience. Elevated. As a Service Delivery Manager Cairo, Egypt you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to work closely with an iconic brand? In this role, you&rsquo;ll support and motivate your team to make sure they&rsquo;re on track to meet client and business goals.
 
 
 You&rsquo;ll have responsibility for the operational direction and financial performance of the business
 
 
 You&rsquo;ll manage, inspire, and motivate a number of junior managers to ensure operational excellence, service improvement and process refinement is realized, driving effective operating models to maximize revenue and performance.
 
 
 You&rsquo;ll report to the Senior Operations Manager. We&rsquo;re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
 
 
 
 Your Accountabilities And Activities Will Include
 
 
 
 Supporting the Senior Operations Manager in defining the Operational strategy to ensure the long-term development and success of the business
 
 
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 Responsibility for the direct management and development of the junior management team
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 Responsibility for the development of the operational talent pool by optimizing the skills of the existing team via effective succession planning to ensure key roles are filled and individual talent is recognized.
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 The continuous identification and implementation of operational best practice and proactive solutions through interaction with the wider TTEC digital and TTEC Engage teams.
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 Supporting the introduction of new business, ensuring long term success and maximum revenue generation for TTEC.
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 Contributing to the operational elements for new bids and new services
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 Responsibility and accountability for the operational performance of the Client Area(s) and for exceeding targets of all required metrics and Key Performance Indicators.
 
 
 
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 Responsibility to create an environment in which employees consider themselves as stakeholders.
 
 
 Effective Stakeholder management and client relationship building to ensure seamless partnership with the client(s) and build trust in our business.
 
 
 To over-see the forecasting, planning and real time delivery of our man-power &ndash; to meet client volume and profiles.
 
 
 Working with the Recruitment and Learning and Development teams to define specific recruitment and training needs.
 
 
 
 What You Bring To The Role
 
 
 
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 A minimum 4 year call center management or equivalent work experience
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 Continuously promote a performance-driven culture and always work towards reaching for amazing
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 Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
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 Consistently mentor and inspire others
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 Customer focused mindset
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 Understanding, interpreting, and manipulating data for reporting
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 You&rsquo;ll have good process and change management experience to aid your delivery of business needs and changing client requirements
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 Strong people and client leadership and stakeholder management
 
 
 
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 What You Can Expect
 
 
 
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 Knowledgeable, encouraging, supporting and present leadership
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 Diverse and community minded organization
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 Career-growth and lots of learning opportunities for aspiring minds
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 And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
 
 
 
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 About TTEC
 
 
 
 Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
</div>

Call Center Operations Manager

IntouchCX

<div>
 
 
 About the Company:
 
 
 
 IntouchCX is a global leader in customer experience and technology solutions based in Canada. The company has been in the market for 20 years and has recently expanded its operations to Egypt, where it has been active for the past two years.
 
 
 
 
 
 
 About the Role:
 
 
 
 An Operations Manager will be responsible for maintaining and improving the operations by monitoring system performance and identifying and resolving problems. Meeting financial targets by estimating performance requirements and preparing annual budgets. Also, will be presenting monthly and annual action plans and objectives, playing a critical role in ensuring efficiency, productivity, and overall success.
 
 
 
 
 
 
 Responsibilities:
 
 
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 Ensure proper planning, staffing and direction of the operational functions
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 Manage and supervise teams
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 Ensure proficient training, professional development and employee engagement to prepare, grow and retain employees
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 Manage operational performance to meet KPI targets and Service Level Agreements through optimum quality and service
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 Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas
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 Develop customized reporting to measure and track operational statistics, data and results
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 Develop solutions to improve business performance and partner success
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 Use analytics, investigation and reasoning to quickly develop solutions for ad hoc issues
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 Motivate teams through relationship building and real-time coaching
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 Develop and deploy incentive programs to motivate employees to achieve desired outcomes
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 Authorize and coordinate changes in staffing schedules by collaborating with the Operations Support Team and/or Workforce Management Team
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 Collaborate with other departments within the organization (HR, IT, etc) to resolve issues
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 Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings
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 Qualifications:
 
 
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 Completion of post-secondary education (a major in Business or Commerce will be considered an asset)
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 A minimum of 5 years of experience in the contact center industry
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 At least 3 years of experience in an Operations Management role overseeing front-line employees
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 Experience in client relationship management and employee development/coaching
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 Experience dealing with escalated issues in a contact center capacity
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 The ability to successfully work across cross-functional teams
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 A positive work ethic and commitment to achieve the best possible outcomes
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 The passion to be a role model that exemplifies our 10 Things (cultural values)
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 Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner
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 Excellent communication skills; listening, verbal and written
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 Ability to assess the &ldquo;big picture&rdquo; and draw connections between inputs and outputs
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 Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations
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 Ability to use spreadsheet applications to maintain and develop operational and financial data reporting
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 Ability to type 30 WPM with accuracy
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 Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
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 Strong knowledge of Google Suite (Sheets, Slides, Docs, Drive) preferred
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</div>

Operations Manager

Explore 612+ Client relationship manager in Cairo this January. Find roles across top companies and apply now to boost your career.

612 client relationship manager jobs IN Cairo

Relationship Manager

Sales Account Manager

Client Success Manager

Projects Coordination Senior Engineer

Call Center Operations Manager

Projects Coordination Senior Engineer

Operations Manager