account manager

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customer success account manager Jobs in Cairo

customer success account manager

client relationship manager

Classera

<div>
 The Senior Account Manager will own end-to-end commercial and relationship management for key C-Pay clients. The role is responsible for driving revenue, ensuring high adoption of payment services, overseeing integrations, and expanding C-Pay&rsquo;s footprint with existing strategic accounts. This is not a soft relationship role &mdash; it demands hands-on leadership with clients, product, and operations.
 
 
 
 Key Responsibilities
 
 
 
 
 Client Management &amp; Growth
 
 
 
 <ul>
 <li>
 Manage a portfolio of high-value C-Pay clients across education, government, fintech, and enterprise sectors.
 </li>
 <li>
 Serve as the primary point of contact for all commercial, operational, and technical matters.
 </li>
 <li>
 Build account plans to expand usage, upsell payment services, and increase transaction volume.
 </li>
 <li>
 Lead renewals, contract extensions, fee negotiations, and pricing discussions.
 </li>
 <li>
 Ensure client satisfaction and proactively address risks, disputes, and escalations.
 
 
 </li>
 </ul>
 
 Operational &amp; Technical Coordination
 
 
 
 <ul>
 <li>
 Oversee onboarding, integration, and activation of new clients in coordination with Product, Tech, and Operations.
 </li>
 <li>
 Track and resolve payment issues, reconciliation gaps, settlement delays, or wallet-related challenges.
 </li>
 <li>
 Ensure full compliance with regulatory and financial controls across all transactions.
 </li>
 <li>
 Support clients with API integration, reporting needs, and financial workflow optimization.
 
 
 </li>
 </ul>
 
 Revenue &amp; Performance
 
 
 
 <ul>
 <li>
 Monitor daily/weekly/monthly C-Pay metrics: TPV, ARPU, active merchants, settlement timelines, and wallet performance.
 </li>
 <li>
 Identify opportunities to increase usage and reduce churn.
 </li>
 <li>
 Deliver quarterly business reviews (QBRs) with data-backed insights and growth recommendations.
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Work closely with Product on new features, client requirements, and product feedback.
 </li>
 <li>
 Support Finance with settlement cycles, reconciliation, chargebacks, and invoicing.
 </li>
 <li>
 Partner with Sales and Implementation teams to deliver a seamless end-to-end client experience.
 
 
 </li>
 </ul>
 
 Compliance &amp; Risk
 
 
 
 <ul>
 <li>
 Ensure clients follow KYC, AML, and regulatory processes required by C-Pay.
 </li>
 <li>
 Identify high-risk accounts and coordinate mitigation plans.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 5&ndash;8+ years in Account Management / Customer Success within fintech, payments, banking, PSPs, or SaaS.
 </li>
 <li>
 Proven track record managing large strategic accounts and growing revenue.
 </li>
 <li>
 Experience with online payments, gateways, wallets, settlements, or financial APIs.
 </li>
 </ul>
</div>

Fintech Account Manager

elmenus

<div>
 
 Job Description
 
 
 
 
 Company Description
 
 
 
 Elmenus is a leading food discovery and ordering platform dedicated to helping people find and enjoy meals they will love. With a vision to uncover the best dishes in each city, Elmenus provides a personalised experience, connecting diners with restaurants offering meals that match their tastes. The platform empowers food lovers to explore a wide variety of cuisines and supports restaurants in reaching their most passionate customers. Elmenus is reshaping how people discover and experience food.
 
 
 
 Role Description
 
 
 
 <ul>
 <li>
 This is a full-time, on-site role for an On-boarding VM based in Cairo who will be responsible for managing relationships with restaurant partners, ensuring client satisfaction, and driving revenue growth.
 </li>
 <li>
 Manage the full on-boarding cycle from contracting to activation.
 </li>
 <li>
 Daily tasks include on-boarding new partners, analysing performance data, creating growth strategies for accounts, addressing client concerns, and collaborating internally to provide the highest level of service.
 </li>
 <li>
 This role requires strong organisational and interpersonal skills to maintain positive partnerships and achieve business objectives.
 </li>
 <li>
 Collect and verify legal and financial documents.
 </li>
 <li>
 Prepare performance reports and track key on-boarding metrics.
 
 
 </li>
 </ul>
 Job requirements
 
 
 <ul>
 <li>
 1-2 years experience in account manager or vendor manager in any related field.
 </li>
 <li>
 Strong client relationship management, communication, and interpersonal skills.
 </li>
 <li>
 Experience in account growth strategies, performance analysis, and reporting.
 </li>
 <li>
 Organisational and problem-solving skills to handle multiple accounts effectively.
 </li>
 <li>
 Proficiency in CRM tools, data analysis, and Microsoft Office applications.
 </li>
 <li>
 Knowledge of the food and restaurant industry is a plus.
 </li>
 <li>
 Proven ability to work independently and within a team.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.
 </li>
 </ul>
</div>

Restaurant on-boarding Specialist

Magnet

<div>
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as the primary point of contact for assigned clients, ensuring timely communication and strong relationship management.
 </li>
 <li>
 Understand client needs, project requirements, and expectations to ensure accurate execution by internal teams.
 </li>
 <li>
 Coordinate with recruitment, operations, and other departments to deliver high-quality services and meet client timelines.
 </li>
 <li>
 Monitor account performance, track KPIs, and prepare regular status reports for internal and external stakeholders.
 </li>
 <li>
 Ensure smooth onboarding of new clients and maintain an ongoing account plan for each client.
 </li>
 <li>
 Handle client issues or escalations promptly, ensuring a positive experience and long-term partnership.
 </li>
 <li>
 Support contract renewals and documentation by collecting feedback and coordinating with relevant teams.
 </li>
 <li>
 Maintain accurate and updated records on CRM systems for all client interactions and activities.
 </li>
 <li>
 Stay informed about market trends, industry updates, and competitors to better support and guide clients.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, HR, or a related field.
 </li>
 <li>
 1&ndash;3 years of experience in account management, client servicing, or coordination roles (preferably in HR, recruitment, or service-based industries).
 </li>
 <li>
 Strong communication, problem-solving, and relationship-building skills.
 </li>
 <li>
 Ability to multitask, manage timelines, and work across different teams.
 </li>
 <li>
 High attention to detail and strong organizational skills.
 </li>
 </ul>
 
 
</div>

Sales Account Manager

Arab Bank

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Servicing new and existing HNW clients relationships in the region by providing them with the full suite of financial services products &amp; services
 </li>
 <li>
 Achieving sales targets in line with best practice standards of services and acting as a
 
 &ldquo;Trusted Advisor&rdquo;
 
 to the HNW clientele
 </li>
 <li>
 Developing a business plan to acquire new client relationships as well as broadening existing client relationships
 </li>
 <li>
 Identify and acquire new HNW clients
 </li>
 <li>
 Broaden existing client relationships (greater share of wallet, higher cross sell ratios)
 </li>
 <li>
 Establish sales and revenue targets for existing and new client relationships
 </li>
 </ul>
 
 
 
 
 
 Requirements and skills
 
 :
 
 <ul>
 <li>
 Bachelors Degree from a recognized university
 </li>
 <li>
 Min 6 years in relationship management and sales of financial/investment products with a leading international / regional private bank. Proven record of building relationships and closing business
 </li>
 </ul>
 
 
</div>

Elite Relationship Manager

700apps

<div>
 We are expanding our Talent Management &amp; Recruitment operations at
 
 700Apps
 
 , and we're looking for an experienced
 
 Senior Sales Account Manager
 
 to drive our growth in the
 
 Gulf region
 
 , especially within
 
 IT, Digital Transformation, and Technology hiring
 
 .
 
 
 The ideal candidate will have strong connections in KSA/UAE/Qatar, a proven track record in generating recruitment leads, and the ability to build long-term partnerships with clients.
 
 
 
 Key Responsibilities:
 
 
 
 
 Business Development &amp; Sales
 
 
 
 <ul>
 <li>
 Identify, target, and acquire new clients in the Gulf region (especially in IT &amp; Digital markets)
 </li>
 <li>
 Generate qualified leads and convert them into long-term business relationships
 </li>
 <li>
 Develop tailored proposals, quotations, and commercial offers for recruitment services
 </li>
 <li>
 Conduct meetings and presentations with decision-makers and HR Directors in Gulf companies
 
 
 </li>
 </ul>
 
 Client Relationship Management
 
 
 
 <ul>
 <li>
 Build and maintain strong relationships with existing and potential clients
 </li>
 <li>
 Understand client hiring needs and provide strategic recruitment solutions
 </li>
 <li>
 Ensure high client satisfaction and retention
 
 
 </li>
 </ul>
 
 Market Research &amp; Strategy
 
 
 
 <ul>
 <li>
 Analyze market trends in GCC recruitment, competitor activities, and new opportunities
 </li>
 <li>
 Develop a clear expansion strategy for Gulf markets in alignment with company goals
 
 
 </li>
 </ul>
 
 Internal Collaboration
 
 
 
 <ul>
 <li>
 Work closely with the Talent Management &amp; Recruitment team to ensure delivery on client requirements
 </li>
 <li>
 Share market insights and help improve service offerings
 
 
 </li>
 </ul>
 
 Reporting
 
 
 
 <ul>
 <li>
 Prepare weekly/monthly reports on leads, pipelines, and closed deals
 </li>
 <li>
 Track KPIs and revenue targets
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 +5 years of experience in Business Development within a Recruitment Agency
 </li>
 <li>
 Mandatory: Experience dealing with Gulf clients (KSA/UAE/Qatar)
 </li>
 <li>
 Strong network with HR, Talent Acquisition, and Business Leaders in GCC
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills
 </li>
 <li>
 Strong commercial mindset and ability to close deals
 </li>
 <li>
 Proven ability to generate leads independently (not only account management)
 </li>
 <li>
 Familiarity with IT roles (Software, DevOps, Cloud, ERP...)
 </li>
 <li>
 Bachelor's degree in Business, HR, Marketing, or related field
 </li>
 <li>
 Fluency in English and Arabic
 </li>
 <li>
 Ability to work in a fast-paced environment and hit monthly targets
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary + attractive commission structure
 </li>
 <li>
 Growth opportunities within a leading digital transformation company
 </li>
 <li>
 Exposure to high-profile Gulf clients
 </li>
 <li>
 Supportive team and strong brand in the region
 </li>
 </ul>
</div>

Senior Sales Account Manager - Recruitment Services

<div>
 
 
 Industry:
 
 Parcel Delivery, Shipping &amp; logistics
 
 
 
 Job Location:
 
 New Cairo, Egypt.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Act as the primary point of contact for assigned logistics clients, maintaining strong and long-term relationships.
 </li>
 <li>
 Understand clients&rsquo; supply chain requirements and provide tailored logistics solutions.
 </li>
 <li>
 Manage end-to-end service delivery, including transportation, freight forwarding, warehousing, and distribution.
 </li>
 <li>
 Monitor shipment performance, resolve service issues, and ensure on-time delivery.
 </li>
 <li>
 Identify opportunities to upsell or cross-sell value-added logistics services.
 </li>
 <li>
 Coordinate with internal teams (operations, customer service, finance, and compliance) to meet client expectations.
 </li>
 <li>
 Prepare account performance reports, KPIs, and conduct regular business reviews for clients.
 </li>
 <li>
 Track market trends, competitor activity, and industry developments to support client growth strategies.
 </li>
 <li>
 Ensure accurate account documentation, pricing agreements, and CRM updates.
 </li>
 <li>
 Handle client escalations professionally and work with relevant teams to provide timely resolutions.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Business Administration, Logistics, Supply Chain Management
 
 , or a related field.
 </li>
 <li>
 
 2&ndash;3 years of experience
 
 in
 
 Account Management
 
 within the
 
 Parcel Delivery, Shipping, or Logistics
 
 sector.
 </li>
 <li>
 Strong understanding of logistics operations, warehousing, and distribution processes.
 </li>
 <li>
 Excellent communication, negotiation, and relationship management skills.
 </li>
 <li>
 Analytical mindset with strong reporting and presentation abilities.
 </li>
 <li>
 Proficiency in
 
 Microsoft Office
 
 and
 
 CRM systems
 
 .
 </li>
 <li>
 Ability to manage multiple clients and priorities in a fast-paced environment.
 </li>
 </ul>
 
 
</div>

Account Manager - Shipping & logistics

Explore 658+ Client relationship manager in Cairo this December. Find roles across top companies and apply now to boost your career.

658 client relationship manager jobs IN Cairo

Fintech Account Manager

Restaurant on-boarding Specialist

Restaurant on-boarding Specialist

Sales Account Manager

Elite Relationship Manager

Senior Sales Account Manager - Recruitment Services

Account Manager - Shipping & logistics