customer service manager

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acquiring key account manager

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client relationship manager

Valors

<div>
 
 Company Description
 
 
 
 Valors Agency specializes in transforming influencer marketing into a powerful revenue engine for brands. We design performance-driven influencer and affiliate campaigns, integrating data, technology, and transparent results to connect brands with their ideal audiences. Operating across Egypt, the UAE, Saudi Arabia, and global markets, we partner with top e-commerce and lifestyle brands to deliver measurable growth through ROI-based collaborations. Our expertise spans influencer marketing, affiliate campaigns, and cross-market scaling, combining creativity and analytics to drive sales, loyalty, and brand trust. At Valors, we empower both brands and creators to achieve impactful, measurable success.
 
 
 
 Role Description
 
 
 
 This is a full-time hybrid role located in Cairo, Egypt, with flexibility for partial remote work. As a Sales Manager at Valors, you will be responsible for driving business growth by developing and executing sales strategies, identifying new opportunities, and cultivating strong relationships with clients and partners. You will manage sales pipelines, negotiate contracts, and collaborate with internal teams to ensure client satisfaction and achieve sales objectives. Regular reporting on sales performance and market trends will also be expected.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proven skills in sales strategy, business development, and client relationship management
 </li>
 <li>
 Proficiency in negotiation, contract management, and account management
 </li>
 <li>
 Strong abilities in market research, sales forecasting, and performance analysis
 </li>
 <li>
 Experience within influencer marketing, affiliate marketing, and digital marketing is preferred
 </li>
 <li>
 Excellent communication, problem-solving, and presentation skills
 </li>
 <li>
 Ability to work in a hybrid environment with both in-office and remote responsibilities
 </li>
 <li>
 Bachelor's degree in Business, Marketing, Sales, or related field
 </li>
 <li>
 Experience working with e-commerce or lifestyle brands is advantageous
 </li>
 </ul>
</div>

Sales Manager

elmenus

<div>
 
 Job Description
 
 
 
 
 Company Description
 
 
 
 Elmenus is a leading food discovery and ordering platform dedicated to helping people find and enjoy meals they will love. With a vision to uncover the best dishes in each city, Elmenus provides a personalised experience, connecting diners with restaurants offering meals that match their tastes. The platform empowers food lovers to explore a wide variety of cuisines and supports restaurants in reaching their most passionate customers. Elmenus is reshaping how people discover and experience food.
 
 
 
 Role Description
 
 
 
 <ul>
 <li>
 This is a full-time, on-site role for an On-boarding VM based in Cairo who will be responsible for managing relationships with restaurant partners, ensuring client satisfaction, and driving revenue growth.
 </li>
 <li>
 Manage the full on-boarding cycle from contracting to activation.
 </li>
 <li>
 Daily tasks include on-boarding new partners, analysing performance data, creating growth strategies for accounts, addressing client concerns, and collaborating internally to provide the highest level of service.
 </li>
 <li>
 This role requires strong organisational and interpersonal skills to maintain positive partnerships and achieve business objectives.
 </li>
 <li>
 Collect and verify legal and financial documents.
 </li>
 <li>
 Prepare performance reports and track key on-boarding metrics.
 
 
 </li>
 </ul>
 Job requirements
 
 
 <ul>
 <li>
 1-2 years experience in account manager or vendor manager in any related field.
 </li>
 <li>
 Strong client relationship management, communication, and interpersonal skills.
 </li>
 <li>
 Experience in account growth strategies, performance analysis, and reporting.
 </li>
 <li>
 Organisational and problem-solving skills to handle multiple accounts effectively.
 </li>
 <li>
 Proficiency in CRM tools, data analysis, and Microsoft Office applications.
 </li>
 <li>
 Knowledge of the food and restaurant industry is a plus.
 </li>
 <li>
 Proven ability to work independently and within a team.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.
 </li>
 </ul>
</div>

On-boarding Vendor Management

700apps

<div>
 We are expanding our Talent Management &amp; Recruitment operations at
 
 700Apps
 
 , and we're looking for an experienced
 
 Senior Sales Account Manager
 
 to drive our growth in the
 
 Gulf region
 
 , especially within
 
 IT, Digital Transformation, and Technology hiring
 
 .
 
 
 The ideal candidate will have strong connections in KSA/UAE/Qatar, a proven track record in generating recruitment leads, and the ability to build long-term partnerships with clients.
 
 
 
 Key Responsibilities:
 
 
 
 
 Business Development &amp; Sales
 
 
 
 <ul>
 <li>
 Identify, target, and acquire new clients in the Gulf region (especially in IT &amp; Digital markets)
 </li>
 <li>
 Generate qualified leads and convert them into long-term business relationships
 </li>
 <li>
 Develop tailored proposals, quotations, and commercial offers for recruitment services
 </li>
 <li>
 Conduct meetings and presentations with decision-makers and HR Directors in Gulf companies
 
 
 </li>
 </ul>
 
 Client Relationship Management
 
 
 
 <ul>
 <li>
 Build and maintain strong relationships with existing and potential clients
 </li>
 <li>
 Understand client hiring needs and provide strategic recruitment solutions
 </li>
 <li>
 Ensure high client satisfaction and retention
 
 
 </li>
 </ul>
 
 Market Research &amp; Strategy
 
 
 
 <ul>
 <li>
 Analyze market trends in GCC recruitment, competitor activities, and new opportunities
 </li>
 <li>
 Develop a clear expansion strategy for Gulf markets in alignment with company goals
 
 
 </li>
 </ul>
 
 Internal Collaboration
 
 
 
 <ul>
 <li>
 Work closely with the Talent Management &amp; Recruitment team to ensure delivery on client requirements
 </li>
 <li>
 Share market insights and help improve service offerings
 
 
 </li>
 </ul>
 
 Reporting
 
 
 
 <ul>
 <li>
 Prepare weekly/monthly reports on leads, pipelines, and closed deals
 </li>
 <li>
 Track KPIs and revenue targets
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 +5 years of experience in Business Development within a Recruitment Agency
 </li>
 <li>
 Mandatory: Experience dealing with Gulf clients (KSA/UAE/Qatar)
 </li>
 <li>
 Strong network with HR, Talent Acquisition, and Business Leaders in GCC
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills
 </li>
 <li>
 Strong commercial mindset and ability to close deals
 </li>
 <li>
 Proven ability to generate leads independently (not only account management)
 </li>
 <li>
 Familiarity with IT roles (Software, DevOps, Cloud, ERP...)
 </li>
 <li>
 Bachelor's degree in Business, HR, Marketing, or related field
 </li>
 <li>
 Fluency in English and Arabic
 </li>
 <li>
 Ability to work in a fast-paced environment and hit monthly targets
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary + attractive commission structure
 </li>
 <li>
 Growth opportunities within a leading digital transformation company
 </li>
 <li>
 Exposure to high-profile Gulf clients
 </li>
 <li>
 Supportive team and strong brand in the region
 </li>
 </ul>
</div>

Senior Sales Account Manager - Recruitment Services

Magnet

<div>
 
 
 Industry:
 
 Parcel Delivery, Shipping &amp; logistics
 
 
 
 Job Location:
 
 New Cairo, Egypt.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Act as the primary point of contact for assigned logistics clients, maintaining strong and long-term relationships.
 </li>
 <li>
 Understand clients&rsquo; supply chain requirements and provide tailored logistics solutions.
 </li>
 <li>
 Manage end-to-end service delivery, including transportation, freight forwarding, warehousing, and distribution.
 </li>
 <li>
 Monitor shipment performance, resolve service issues, and ensure on-time delivery.
 </li>
 <li>
 Identify opportunities to upsell or cross-sell value-added logistics services.
 </li>
 <li>
 Coordinate with internal teams (operations, customer service, finance, and compliance) to meet client expectations.
 </li>
 <li>
 Prepare account performance reports, KPIs, and conduct regular business reviews for clients.
 </li>
 <li>
 Track market trends, competitor activity, and industry developments to support client growth strategies.
 </li>
 <li>
 Ensure accurate account documentation, pricing agreements, and CRM updates.
 </li>
 <li>
 Handle client escalations professionally and work with relevant teams to provide timely resolutions.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Business Administration, Logistics, Supply Chain Management
 
 , or a related field.
 </li>
 <li>
 
 2&ndash;3 years of experience
 
 in
 
 Account Management
 
 within the
 
 Parcel Delivery, Shipping, or Logistics
 
 sector.
 </li>
 <li>
 Strong understanding of logistics operations, warehousing, and distribution processes.
 </li>
 <li>
 Excellent communication, negotiation, and relationship management skills.
 </li>
 <li>
 Analytical mindset with strong reporting and presentation abilities.
 </li>
 <li>
 Proficiency in
 
 Microsoft Office
 
 and
 
 CRM systems
 
 .
 </li>
 <li>
 Ability to manage multiple clients and priorities in a fast-paced environment.
 </li>
 </ul>
 
 
</div>

Account Manager - Shipping & logistics

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 The Role!
 
 
 This is the ideal role for someone with B2B customer success experience, who&rsquo;s looking for their first steps towards account management. You&rsquo;ll collaborate closely with other members of the Commercial team to ensure that our partners are set up to be successful.
 
 
 As an Account Manager, you will be one of the pioneering members who are responsible for managing a defined portfolio of major clients and positively contribute to expanding business relations and the retention of existing clients.
 
 
 
 About Bosta Box:
 
 
 
 Bosta Box is one of Bosta&rsquo;s projects, designed to handle bulky and large-scale B2B shipments. Leveraging advanced technology and smart logistics solutions, the service enables retailers to seamlessly deliver goods from their warehouses or main hubs directly to their stores. This ensures faster turnaround, reliable fulfillment, and operational efficiency. By combining tailored solutions for heavy and high-volume shipments with data-driven operations and real-time tracking, Bosta Box empowers businesses to scale efficiently while maintaining smooth and transparent supply chain operations.
 
 
 
 What will you do?
 
 
 
 <ul>
 <li>
 Be the primary point of contact and build long-term relationships with clients
 </li>
 <li>
 Help the clients through email, phone, online/virtual presentations, screen-share and in person meetings
 </li>
 <li>
 Develop a trusted advisor relationship with key accounts, client stakeholders
 </li>
 <li>
 Ensure the timely and successful delivery of our solutions according to clients&rsquo; needs and objectives
 </li>
 <li>
 Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
 </li>
 <li>
 Forecast and track key account metrics/goals
 </li>
 <li>
 Enhance department and organization&rsquo;s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
 </li>
 <li>
 Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
 </li>
 <li>
 Monitor and analyze customer&rsquo;s usage of our service
 </li>
 <li>
 Liaise between the customer and internal teams
 
 
 
 </li>
 </ul>
 
 Who are you?
 
 
 
 <ul>
 <li>
 1-2 years of experience in a similar role in the shipping/logistics field is a preferable
 </li>
 <li>
 Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
 </li>
 <li>
 Proven ability to manage multiple tasks at a time while paying strict attention to detail
 </li>
 <li>
 Excellent listening, negotiation, and presentation skills
 </li>
 <li>
 Excellent verbal and written communications skills
 </li>
 <li>
 Self-motivated and able to thrive in a results-driven environment
 </li>
 <li>
 Natural relationship builder with integrity, reliability, and maturity
 </li>
 <li>
 Ability to prioritize among competing tasks
 </li>
 <li>
 Critical thinking and problem-solving skills
 </li>
 <li>
 Excellent time management skills
 </li>
 <li>
 Keen attention to detail and adherence to deadlines
 </li>
 <li>
 Experience with CRM system is a plus
 </li>
 <li>
 Able to work in a start-up field
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Account Manager (Bosta Box)

Abu Dhabi Islamic Bank - Egypt

<div>
 
 To manage a portfolio with coverage of SME/ BB customers in Cairo and other governorates in Egypt (excluding Alex and Delta), marketing &amp; soliciting new relationships in-order to achieve predetermined objectives.
 
 
 
 KEY ACCOUNTABILITIES
 
 
 
 
 Functional
 
 
 <ol>
 <li>
 Screens proposed customers against Target Market Plan and Risk Acceptance Criteria, to initially identify ADIB EGYPT credit risk appetite for obligors and setting the facility structure, subject to Business and Risk Management approvals and the Wholesale Bank Policy.
 </li>
 <li>
 Furnishes / updates the Business Analyst with client information, financial statements, and relevant data, for the different types of CA reviews (Annual, Initial, Interim etc.).
 </li>
 <li>
 Reviews/Approves extensions of credit (for Credit Officers) and ensure that the data within these extensions of credit are accurate and that they are designed with the appropriate requested facility package and all credit risks are properly addressed.
 </li>
 <li>
 Ensures that the extensions of credit are consistent with the relationship profile and endorsing the risk/reward balance.
 </li>
 <li>
 Ensures appropriate obligatory / facility risk ratings in line with the risk ratings Policy of the bank.
 </li>
 <li>
 Conducts regular accounts follow up assisted by periodical reports to avoid the manifestation of past dues, excess and the breach of terms and conditions of the approved facilities.
 </li>
 <li>
 Monitors changes in the risk position of the clients using renewal and monitoring tools, and are promptly communicated to Business and Risk managers.
 </li>
 <li>
 Maintains regular contacts with customers to sort any internal/ departmental issues with immediate action, supporting CSU Service Unit to serve customers in the best way, as per approved SLA.
 </li>
 <li>
 Conducts periodic client calls / site visits and document client calls with the frequency indicated in the Credit Analysis section.
 </li>
 <li>
 Maintains customer loyalty and promote brand identity by providing excellent customer service via regular updates and reviews on bank&rsquo;s range of financial products as well as customers&rsquo; financial needs.
 </li>
 <li>
 Provides quality service to clients and closely follow up and ensure the processing of all requests (new facilities, increase of existing facilities, amendments, waivers, operations requests etc.) up to their satisfaction duly within SLAs without deviation.
 </li>
 <li>
 Prepares target list of potential relationships.
 </li>
 <li>
 Conducts marketing calls to screen the market And approaching potential relationships.
 </li>
 <li>
 Identifies expansion opportunities with existing clientele base to achieve portfolio growth.
 </li>
 <li>
 Monitor practices of competition and report findings to Unit &amp; Department Heads.
 </li>
 <li>
 Provides product specialists with qualified referrals for cross-sell. Responsible for overall parent relationship management and providing a wide range of treasury, cash management, trade and corporate finance products and solutions.
 </li>
 <li>
 Closely monitors Past Dues Report, and take any required action, after consulting with Unit Head and/or Wholesale Bank Head.
 </li>
 <li>
 Ensures that extensions of credit follow regulatory limits and the Central Bank of Egypt regulations and guidelines.
 </li>
 <li>
 Initiates &ldquo;credit checking&rdquo; and &ldquo;Central de Risqu&eacute; &ndash; CBE&rdquo; requests, and ensure their completeness by the time of the credit approval.
 </li>
 <li>
 Provides recommendations to improve the current procedures and processes to ensure that work is carried out in an efficient manner.
 </li>
 <li>
 And any other assigned tasks.
 </li>
 </ol>
 
 
 QUALIFICATIONS
 
 
 
 
 Academic and professional qualifications
 
 
 <ul>
 <li>
 University/College Degree
 </li>
 <li>
 Credit Risk course
 </li>
 <li>
 MA /MBA is an advantage
 </li>
 </ul>
 
 
 Experience and other requirements
 
 
 <ul>
 <li>
 Basic Qualifications:
 </li>
 <li>
 Islamic Banking Knowledge
 </li>
 <li>
 Ability to build and sustain good personal contacts with client executives at varying levels of seniority, balancing client needs and ADIB EGYPT objectives /priorities.
 </li>
 <li>
 Creativity - an enquiring mind willing to develop a detailed understanding of client issues/needs and develop ideas/solutions in response Strong work ethic; high energy levels; results oriented - a self-starter prepared to take the initiative to start topics and/or follow issues through, whilst exercising judgment as to when to seek assistance.
 </li>
 <li>
 Networking - Maintaining close contact with coverage, product and risk specialists within NBD.
 </li>
 <li>
 Natural Team Player - Having an adaptable/flexible approach; willing to work in a co-operative manner to fulfil client and internal requirements.
 </li>
 </ul>
 
 
 Minimum Experience:
 
 
 
 RM: Min 5 years of Experience + CC Certified.
 
 
 SRM: Min 7 years of Experience + CC Certified.
 
</div>

SMEs / Business Banking- Relationship Manager/Senior Relationship Manager

Banque du Caire

<div>
 
 
 
 Job Summary
 
 
 
 <ul>
 <li>
 Responsible for assessing, supporting &amp; following up on the development of business acquiring activities for the Key Account merchants (class A) within the assigned region.
 </li>
 <li>
 Working to achieve portfolio targets through acquiring new clients, identifying specific client needs and cross selling all appropriate products and services.
 </li>
 </ul>
 
 
 
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Manage &amp; grow relationships with key merchants and strategic partners
 </li>
 <li>
 Develop &amp; execute account plans to achieve volume and revenue targets.
 </li>
 <li>
 Negotiate commercial terms, pricing and partnership agreements.
 </li>
 <li>
 Monitor merchants&rsquo; performance and ensure top-level service delivery.
 </li>
 <li>
 Coordinate with internal teams (operations, risk &amp; marketing, etc.) to ensure smooth onboarding and transactions flow.
 </li>
 <li>
 Identify new business opportunities within the acquiring ecosystem (POS, E-commerce, Soft POS, etc.)
 </li>
 <li>
 Handle escalations and ensure customer satisfaction through proactive engagement.
 </li>
 <li>
 Build relationships to create new opportunities through referrals and connections.
 </li>
 <li>
 Ensure that new markets &amp; customers are approached to exploit market opportunities and enhance market.
 </li>
 <li>
 Share, improve and innovate new ways of acquisition to improve profitability.
 </li>
 </ul>
 
 
 
 
 
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, finance or a related field.
 </li>
 <li>
 7-11 years of experience in merchant acquiring, cards business, or payment industry.
 </li>
 <li>
 Strong negotiation, communication and relationship management skills.
 </li>
 <li>
 Analytical thinking and able to interpret data and market trends.
 </li>
 <li>
 Proven track record of achieving targets and managing high-value clients.
 </li>
 </ul>
 
 
</div>

Acquiring Key Account Manager

Explore 343+ Client relationship manager in Cairo this November. Find roles across top companies and apply now to boost your career.