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account management team manager Jobs in Cairo

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associate customer success manager Jobs in Cairo

associate customer success manager

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client relationship manager

Beijing foreign enterprise human resources service Co., Ltd.

<div>
 
 On behalf of World famous ICT company - Huawei, we are looking for
 
 Key Account Manager.
 
 
 
 
 
 
 
 
 Role and responsibilities
 
 
 
 
 &bull; Developing a solid and trusting relationship between major key clients and company
 
 
 &bull; Resolving key client issues and complaints
 
 
 &bull; Developing a complete understanding of key account needs
 
 
 &bull; Anticipating key account changes and improvements
 
 
 &bull; Managing communications between key clients and internal teams
 
 
 &bull; Managing account team assigned to each client
 
 
 &bull; Strategic planning to improve client results
 
 
 &bull; Negotiating contracts with the client and establishing a timeline of performance
 
 
 &bull; Establishing and overseeing internal budgets with the company and external budgets with the client
 
 
 &bull; Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
 
 
 &bull; Collaborating with the sales team to maximize profit by up-selling or cross-selling
 
 
 &bull; Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
 
 
 &bull; Meeting all client needs and deliverables according to proposed timelines
 
 
 &bull; Analysing client data to provide customer relationship management
 
 
 &bull; Expanding relationships and bringing in new clients
 
 
 
 
 
 
 
 Skills AND Experience
 
 
 
 <ul>
 <li>
 Good at using office software.
 </li>
 <li>
 Good data analyst and processing capabilities.
 </li>
 <li>
 Have good communication and collaboration skills.
 </li>
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 Can focus on result and close tasks timely
 </li>
 <li>
 Strong negotiation skills, with ability follow-through on client contracts
 </li>
 <li>
 Ability to multitask and manage more than one client account
 </li>
 <li>
 Goal-oriented, organized team player
 </li>
 </ul>
</div>

Global Key Account Manager

Arab Bank

<div>
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Provide exceptional quality service to new and existing Premium clients relationships by providing them with the full suite of financial products &amp; services based on their needs.
 </li>
 <li>
 Maximize profitability and create client ownership by providing the highest level of customer service through continuous proactive sales calls &amp; visits to existing and new clients.
 </li>
 <li>
 Develop an action plan to broaden the existing client relationship by to acquiring new client relationships as well as new TMLs.
 </li>
 <li>
 Achieve sales targets in line with best practice standards of services and acting as a &ldquo;Trusted Advisor&rdquo; to the Premium clients.
 </li>
 <li>
 Adhere to Premium service quality standards and comply with Premium policies and guidelines.
 </li>
 <li>
 Update all clients&rsquo; files and ensure that all documents related to client are available in order to comply to KYC and AML Regulations.
 </li>
 <li>
 Identify and acquire new Premium clients to achieve &ldquo;New To Bank&rdquo; targets as well as cross sell targets.
 </li>
 <li>
 Review existing client relationships to ensure a greater share of wallet and higher cross sell ratios.
 </li>
 <li>
 Monitor own portfolio (portfolio management) by tracking the progress of Customer base, Asset Portfolio, Deposit Portfolio &amp; Penetration Ratios of products and service.
 </li>
 <li>
 Pay attention to client feedback for any suggestions/concerns to propose innovative ideas for new products and services, and escalate to the Premium Program Manager when necessary.
 </li>
 <li>
 Participate in Premium program sponsorship, events &amp; initiatives that contribute in promoting the program image.
 </li>
 <li>
 Retain Client ownership (strong knowledge of client account, transactions and all issues related to client)
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor degree in Business Administration / Finance or Economics
 </li>
 <li>
 min. 2-5 years in banking relationship management and sales of retail products.
 </li>
 <li>
 Fluency in English is a must.
 </li>
 <li>
 Excellent Communication and Time Mgt. Skills.
 </li>
 <li>
 Very good Networking and selling skills.
 </li>
 </ul>
 
 
</div>

Premium Relationship Officer

Envision Employment Solutions

<div>
 
 
 Envision Employment Solutions
 
 is currently looking for a
 
 Supply Chain Service Delivery Head (FMCG Background)
 
 for one of our partners, a global leader in consulting, digital transformation, technology, and engineering services.
 
 
 
 
 
 
 This position requires flexibility to work on US times and flexibility to travel abroad when needed.
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 The main purpose of the role is to maintain a strong strategic relationship with our client by delivering and driving forward high-quality services. The role involves managing end to end processes effectively on a daily basis including operations, finance and providing leadership in order to provide the Client with a high-quality service. In addition to ensuring that all Service Level Agreements and KPIs are met according to schedule. The role will provide an opportunity for creative thinking and solution design and will involve managing any changes to the operations as we constantly look for ways to shape, simplify and sustain services.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Assures sufficient resources to perform operations for the Client
 </li>
 <li>
 Creates, leads and develops strong and effective teams motivated towards effective performance and objectives realization
 </li>
 <li>
 Ensures that all targets and deadlines described in KPIs and SLAs are met according to Client&rsquo;s expectations
 </li>
 <li>
 Manages turnover and recruitment processes for the project
 </li>
 <li>
 Takes care of quality improvements
 </li>
 <li>
 Plays a role model to influence other individuals' behavior and professional development
 </li>
 <li>
 Defines new opportunities by identification of potential areas where scope of project can be increased, encourages the Client to identify other areas that could have the impact on scope increase
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field
 </li>
 <li>
 8 - 12 years of experience in service delivery phases and people management
 </li>
 <li>
 Must have Leadership/Management Experience for at least 2 years
 </li>
 <li>
 Fluency in English
 </li>
 <li>
 Transition experience will be an asset
 </li>
 <li>
 Strong client relationship management skills
 </li>
 <li>
 Impact and influence skills
 </li>
 <li>
 Process management and improvements skills
 </li>
 <li>
 Good client facing and presentation skills
 </li>
 <li>
 Change management skills
 </li>
 <li>
 Able to work on multiple tasks in demanding environment and work with people from diverse culture
 </li>
 <li>
 Ability to work effectively under time pressure and with deadlines
 </li>
 <li>
 Teamwork approach
 </li>
 </ul>
 
 
 
</div>

Supply Chain Service Delivery Head (FMCG Background)

Emirates NBD

<div>
 <ul>
 <li>
 Sell and cross sell bank products and services to clients to achieve business targets.
 </li>
 <li>
 Open new channels to acquire new clients.
 </li>
 <li>
 Establish and develop relationships with branch clients to introduce the bank&rsquo;s services in view of client needs and prepare call for potential and existing clients in view of the bank policies and standards.
 </li>
 <li>
 Handle and resolve customer queries in a timely manner.
 </li>
 <li>
 Ensure adherence to branch and regulator policies, recommendations and CBE regulations
 </li>
 <li>
 Provide advice on potential financial solutions based on identified needs.
 </li>
 <li>
 Analyze financial requirements of customer and match with banks products offerings.
 </li>
 <li>
 Develop opportunities to increase the sales production.
 </li>
 <li>
 Coach and assist the relationship officers to enhance productivity and achieve the set targets.
 </li>
 </ul>
 
 
</div>

Personal Banking Advisor

<div>
 
 Description
 
 
 
 As
 
 Lead Consultant
 
 This position is at a manager level in the area of maintaining client relationships. It will typically be supporting consultants for high touch clients in providing the products and services as agreed with them. It also has responsibility for the overall financial performance of the team, ensuring the delivery of retention, new-from-existing and new/new sales targets.
 
 
 You will be in day to day communication liaison with Operations team, Consultants, Clients and Insurers.
 
 
 
 Performance Objectives
 
 
 
 
 Clients
 
 
 
 <ul>
 <li>
 Manages a portfolio of selected or high-touch clients and ensures delivery of required services to them in coordination with other teams.
 </li>
 <li>
 Ensures that roles and responsibilities with respect to client service are understood and clearly communicated. Also that effective communication is maintained with the consultants on any large accounts. Supports the consultants in meetings with clients as required. Maintain direct contact with clients as agreed with the consultants. Ensures that his/her team also maintain contact with clients as agreed with consultants.
 
 
 </li>
 </ul>
 
 Excellence
 
 
 
 <ul>
 <li>
 Implements and maintains compliance processes in accordance with the H&amp;B Excellence Model.
 </li>
 <li>
 Responsible for compliance of all activities on his/her placements.
 
 
 </li>
 </ul>
 
 Financial
 
 
 
 <ul>
 <li>
 Ensures the consultants are fully informed of revenue and margin requirements in order to deliver agreed level of service to clients, and supports the consultants in meetings to this end.
 </li>
 <li>
 Responsible for profitability of clients within his/her portfolio.
 </li>
 <li>
 Responsible for actively cross selling existing clients handled by his/her team.
 </li>
 <li>
 Responsible for retention.
 
 
 </li>
 </ul>
 
 People
 
 
 
 <ul>
 <li>
 Complete mandated trainings.
 </li>
 <li>
 Responsible for developing and upskilling the skills of fellow consultants. This includes facilitating coaching and mentoring programmes from within, and outside the team to ensure that all team members have properly constituted Personal Development Plans.
 
 
 </li>
 </ul>
 Coordinates his/her teams interaction with the different H&amp;B teams.
 
 
 
 Qualifications
 
 
 
 
 The Requirements
 
 
 
 <ul>
 <li>
 Good level of standard education.
 </li>
 <li>
 Computer literacy
 </li>
 <li>
 Working knowledge of Excel, MS Project, MS Word
 </li>
 <li>
 Insurance industry experience
 </li>
 <li>
 Strong financial skills;
 </li>
 <li>
 Strong interpersonal and team skills
 </li>
 <li>
 Polished and well developed oral and written communication skills
 </li>
 <li>
 Self-starter attitude and ability to work with ambiguity
 </li>
 <li>
 Flexibility and proven ability to diagnose and resolve issues
 </li>
 <li>
 Strong analytical and creative skills
 </li>
 <li>
 Working knowledge of Excel, MS Project, MS Word
 </li>
 <li>
 Bachelor&rsquo;s degree required
 
 
 </li>
 </ul>
 
 The Application Process
 
 
 
 <ul>
 <li>
 Stage 1: Online application and recruiter review
 </li>
 <li>
 Stage 2: Live video interview with hiring manager and team
 </li>
 <li>
 Stage 3: Online assessment
 </li>
 <li>
 Stage 4: Offer and onboarding.
 
 
 </li>
 </ul>
 
 We&rsquo;re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email
 
 
 candidate.helpdesk@willistowerswatson.com
 
 
 .
 
</div>

Lead Consultant

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 The Role!
 
 
 We are seeking an experienced Account Management Manager to lead our team of Account Managers. This role is crucial in fostering strong client relationships, ensuring successful delivery and upselling of our solutions, and enhancing overall client satisfaction.
 
 
 
 Key Responsibilities :
 
 
 
 <ul>
 <li>
 Lead and Manage Team: Oversee and mentor a team of Account Managers to ensure high performance and effective client engagement
 </li>
 <li>
 Performance Management: Set performance goals and conduct regular evaluations to assess team members' progress and development
 </li>
 <li>
 Team Development: Provide training and professional development opportunities for Account Managers to enhance their skills and knowledge
 </li>
 <li>
 Collaboration: Foster a collaborative team environment, encouraging knowledge sharing and best practices among Account Managers
 </li>
 <li>
 Resource Allocation: Assign accounts to Account Managers based on expertise and workload to optimize client satisfaction
 </li>
 <li>
 Conflict Resolution: Address any team challenges or client issues that arise, providing guidance and support to ensure resolution
 </li>
 <li>
 Reporting: Monitor team performance metrics and prepare reports for senior management on account management activities and outcomes
 </li>
 <li>
 Client Strategy: Collaborate with Account Managers to develop tailored strategies for key accounts, ensuring alignment with client objectives
 </li>
 <li>
 Merchant Communication: Maintain clear, consistent, and effective communication with merchants to build trust and long-term partnerships
 </li>
 <li>
 Merchant Growth: Conduct regular meetings with merchants to identify new opportunities for growth, collaboration, and value creation
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business or a related field
 </li>
 <li>
 5+ years of experience in account management, including at least 2 years in a managerial role. In the e-commerce/shipping industry
 </li>
 <li>
 Excellent communication, presentation, and interpersonal skills
 </li>
 <li>
 Strong analytical skills and experience with tracking metrics and performance goals
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment
 
 </li>
 </ul>
</div>

Account Management Team Manager

dubizzle Egypt

<div>
 Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Sales Account Manager, you will be responsible for acquiring new business and account managing the existing business using the 6 stages of sales (Prospecting &amp; out search, Knowing your customer, Setting meetings using gathered information, Offering Proposal, Closing the deal, Follow up &amp; Account management).
 
 
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Achieve monthly targets (renewal and acquisition) with consistency;
 </li>
 <li>
 Manage existing accounts and increase their book of business;
 </li>
 <li>
 Ensure daily farming to increase database in terms of leads and referrals;
 </li>
 <li>
 Increase our market share by selling our B2B products to new customers;
 </li>
 <li>
 Manage and arrange meetings with clients for acquisition, renewals, and upgrades;
 </li>
 <li>
 Increase our client satisfaction by performing account management services with them;
 </li>
 <li>
 Regularly update the reporting dashboard to reflect all sales activities;
 </li>
 <li>
 Liaise with Finance, Customer Support, Legal and Marketing departments for any sales-related or client-related issues;
 </li>
 <li>
 Collect market insights and stay up to date with laws and local development news
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in marketing or sales or related field
 </li>
 <li>
 1 to 3 years of relevant sales experience;
 </li>
 <li>
 Has a successful record in exceeding or achieving the assigned targets consistently;
 </li>
 <li>
 Experience in farming and cold calls
 </li>
 <li>
 Knowledge of the Automotive market in Egypt;
 </li>
 <li>
 Knowledge of the Subscription industry;
 </li>
 <li>
 Familiar with tech, e-commerce;
 </li>
 <li>
 Familiar with Prop tech, Marketplace, Facebook, and other digital platforms;
 </li>
 <li>
 Excellent in English Communication skills, both verbal and written
 </li>
 <li>
 Excellent in prospecting, cold calls and generating leads;
 </li>
 <li>
 Excellent communication, negotiation, time management and presentation skills;
 </li>
 <li>
 Excellent in converting leads into paying customers
 </li>
 <li>
 Positive/Flexible/Presentable/Committed;
 </li>
 <li>
 Eager for success;
 </li>
 <li>
 Has plug and play attitude
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Sales Account Manager - Dubizzle Cars (6th of October)

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