customer service representative Jobs in Cairo

customer service representative

customer service specialist Jobs in Cairo

customer service specialist

associate project manager

call center representative

client affairs director

client relationship manager

FreePL

<div>
 Serve as the primary point of contact for major accounts, build and maintain strategic client relationships
 
 
 Own end-to-end logistics operations across assigned accounts, shipment execution, documentation, and milestone tracking
 
 
 Coordinate across regulatory, finance, freight, warehouse, and trucking teams to ensure flawless delivery
 
 
 Manage IOR/EOR customs clearance coordination and regulatory submission follow-up
 
 
 Handle invoicing, SOA reconciliation, and collections follow-up within agreed timelines
 
 
 Lead new account onboarding and support portfolio expansion when assigned
 
 
 
 Requirements
 
 
 
 &rarr;2+ years of experience in account management and logistics, IOR/EOR experience strongly preferred
 
 
 &rarr;Proven track record of managing major accounts with high shipment volumes and complex operational requirements
 
 
 &rarr;Strong understanding of Egyptian customs clearance, import documentation, and freight coordination
 
 
 &rarr;Excellent communication and client relationship management skills
 
 
 &rarr;Ability to manage multiple priorities across several accounts simultaneously without losing quality
 
 
 &rarr;Bachelor's degree in logistics, business administration, supply chain, or a related field
</div>

Key Account Manager

CRIF Egypt (Dun & Bradstreet)

<div>
 
 
 
 Company:
 
 CRIF Egypt
 
 
 
 CRIF is a global company Established in 1988 in Bologna (Italy), and has an international presence, operating over four continents (Europe, America, Africa, and Asia). CRIF is a market leader in the field of Business Information and corporate credit ratings, which supports financial institutions, corporates, and consumers to build their professional buying, selling, investments, and credit decisions based on updated and enhanced due diligence information.
 
 
 
 
 Job Description:
 
 Business Development Manager &ldquo;Sole Contributor&rdquo;
 
 
 
 
 
 Sales Territory-
 
 
 Egypt
 
 
 
 
 Location:
 
 
 Egypt
 
 
 As a Business Development Manager, you will be responsible for acquiring new business to build a sustainable and growing client portfolio in Egypt Markets to achieve assigned sales targets. The job holder will be permanently stationed in the Egypt office.
 
 
 
 
 Responsibilities:
 
 
 
 
 Engage directly with Banks, Financial Institutions, Government Entities, and corporates to establish and develop relationships with new prospective clients.
 
 
 Achieve the assigned sales targets through new business opportunities and reaching targeted revenues
 
 
 Autonomously run sales activities and plan customer meetings.
 
 
 Maintain and develop relationships with the on-boarded clients while presenting a superior level of customer experience and feedback.
 
 
 
 
 Minimum Qualification and Experience:
 
 
 
 
 Bachelor&rsquo;s Degree
 
 
 3 to 5 years of experience in B2B Sales
 
 
 Proven success records of accomplishment.
 
 
 Excellent communication and presentation skills
 
 
 Must hold work experience in Egypt
 
 
 
 
 Competency Requirement:
 
 
 
 
 Excellent sales and negotiation skills
 
 
 Initiation and innovation spirit, self-driven, and enthusiastic.
 
 
 Excellent communication skills in both Arabic and English Languages.
 
 
 Good planning and organization skills
 
 
 Networking and data building skills
 
</div>

Business Development Manager

dubizzle Egypt

<div>
 dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 Join dubizzle as a Sales Account Associate and jumpstart your career! As a recent graduate from a top tier university, you'll closely with experienced sales leaders and identify new business opportunities, nurture customer relationships, and drive sales growth. Gain hands-on experience, hit targets, and be part of dubizzle's exciting journey!"
 
 
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Communicate effectively to manage clients' expectations and ensure they receive a great dubizzle experience
 </li>
 <li>
 Achieve monthly (Targets renewal and acquisition with consistency)
 </li>
 <li>
 Become an expert on the Egyptian Real Estate market through combining the on-ground insights with dubizzle high level overview and data
 </li>
 <li>
 Increase our market share by selling our products to new customers
 </li>
 <li>
 Manage and arrange meetings with clients for acquisition, renewals, upgrade
 </li>
 <li>
 Increase our client satisfaction by performing account management services with them
 </li>
 <li>
 Regularly update reporting dashboard to reflect all sales activities
 </li>
 <li>
 Liaise with Finance, Customer Support, legal and Marketing department for any sales-related or client-related issues
 </li>
 <li>
 Collect market insights and keep up to date with laws and local development news
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in marketing, sales, business, or a related field.
 </li>
 <li>
 Strong written and spoken English communication skills.
 </li>
 <li>
 Eager to learn, highly motivated, and committed to achieving targets.
 </li>
 <li>
 Comfortable making calls and reaching out to potential clients (training will be provided).
 </li>
 <li>
 Basic understanding of the real estate market in Egypt is a plus, but not mandatory.
 </li>
 <li>
 Interest in tech, e-commerce, and digital platforms (e.g., Facebook, marketplace tools, PropTech).
 </li>
 <li>
 Strong interpersonal, negotiation, time management, and presentation skills.
 </li>
 <li>
 Curious and proactive in generating leads and building relationships.
 </li>
 <li>
 Positive, flexible, presentable, and a team player.
 </li>
 <li>
 Growth-oriented mindset with a "plug-and-play" attitude &mdash; ready to learn and take on new challenges
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Sales Account Associate - Property

eClerx

<div>
 
 Company &ndash; eClerx
 
 
 Job Title &ndash; Operation Manager
 
 
 Job Location - Qesm El Maadi, Cairo, Egypt
 
 
 Employment Type &ndash; Full-Time
 
 
 Seniority Level &ndash; Mid Senior Level
 
 
 
 
 
 
 Job description :
 
 
 
 
 
 
 
 Primary Responsibilities :
 
 
 <ul>
 <li>
 Manages multiple teams and maintains &amp; improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analysis; managing systems and process improvement and quality assurance programs
 </li>
 <li>
 Ensure Performance Metrics are achieved consistently and all client deliverables met within timelines
 </li>
 <li>
 Prepares performance reports by collecting, analyzing and summarizing data and trends
 </li>
 <li>
 Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
 </li>
 <li>
 Lead client/vendor reviews/calibrations and revert to client/vendor queries on routine issues
 </li>
 <li>
 Provide innovative ideas to optimize internal metrics &amp; ensure critical matrices are met timely
 </li>
 <li>
 Perform audits and quality checks on Team Leads &amp; Floor Supports and provide feedback to them periodically on their performance
 </li>
 <li>
 Ensure cross skilling, perform Training Need Identification for teams and Bottom Quartile Management
 </li>
 <li>
 Hold periodic meetings to discuss operational updates, discuss task delegation and review issues
 </li>
 <li>
 Focus on retention of staff through career mapping &amp; guiding team members
 </li>
 <li>
 Advocate and adhere to organizational policies and procedures and remediation of any major incident
 </li>
 <li>
 Accomplish human resource objectives by recruiting, selecting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures
 </li>
 </ul>
 
 
 Qualification, Experience &amp; Skills :
 
 
 <ul>
 <li>
 Overall experience of 12+ years and should be a graduate or post graduate
 </li>
 <li>
 Proven and successful track record of effective people leadership within a customer relationship management (CRM) environment.
 </li>
 <li>
 Good understanding of CRM, Medallia and contact center best practices.
 </li>
 <li>
 Previous experience in a performance driven environment.
 </li>
 <li>
 Excellent communications skills when writing, speaking and presenting to all stake holders.
 </li>
 <li>
 Strong negotiation, interpersonal, written and oral communications skills &ndash; including presentation skills.
 </li>
 <li>
 Experience in the cable and telephone industry is an asset.
 </li>
 <li>
 He/she must also possess an understanding of the repair process in Telecom and Cable industry
 </li>
 </ul>
 
 
 
 
 
 We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law
 
 
 
 
</div>

Operation Manager

<div>
 
 Team Leader Job Description
 
 
 
 
 
 
 
 Job Title:
 
 Team Leader
 
 
 
 
 
 Department:
 
 Operations
 
 
 
 Reports to:
 
 Ops Manager or Team Manager
 
 
 
 Direct Reports:
 
 
 <ul>
 <li>
 Contact Center Agents
 </li>
 </ul>
 
 
 Hours:
 
 Full Time with shiftwork.
 
 
 
 Location:
 
 Cairo, Egypt
 
 
 
 
 
 Primary Responsibilities
 
 
 
 
 
 The Team Leader is responsible for achieving employee, customer, client satisfaction through effective people leadership and coaching.
 
 <ul>
 <li>
 The Team Leader will motivate and lead 15 &ndash; 17 Contact Center Agents. The primary objective of the TL is to meet and exceed set targets through managing the operational performance of his/her team.
 </li>
 <li>
 Ensure that all Agents are familiar with the business targets and monitor the KPI&rsquo;s assigned to them and provide constant feedback in order to assist Agents in attaining targets.
 </li>
 <li>
 Communicate clear expectations with each Agent to ensure that they have the tools, knowledge and coaching required to meet the business objectives.
 </li>
 <li>
 Review and assess performance reports. Advise Agents regarding their on-going professional development.
 </li>
 <li>
 Manage and keep up to date the applications, databases and documentation corresponding to the TL&rsquo;s areas of responsibility.
 </li>
 <li>
 Manage shrinkage to ensure the business is not impacted
 </li>
 <li>
 Take full responsibility and action on disciplinary matters as determined by and in consultation with the management team.
 </li>
 <li>
 Assist with any payroll matters to ensure ongoing accuracy of the Agents pay and supporting documentation.
 </li>
 <li>
 Manage the implementation and compliance of the company&rsquo;s policies and procedures.
 </li>
 <li>
 Coach for success. Complete no less than four (4) side-by-side coaching/monitoring sessions, with documentation per month per Agent.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification, Experience &amp; Skills
 
 
 
 
 <ul>
 <li>
 Holds a university/college degree with 2+ years of team management experience in a Cable and/or Telecommunications Call Center.
 </li>
 <li>
 Proven and successful track record of effective people leadership within a customer relationship management (CRM) environment.
 </li>
 <li>
 Good understanding of CRM, Medallia and contact center best practices.
 </li>
 <li>
 Ability to set and focus on clear objectives and priorities.
 </li>
 <li>
 Previous experience in a performance driven environment.
 </li>
 <li>
 Excellent communications skills when writing, speaking and presenting to all stake holders.
 </li>
 <li>
 Strong negotiation, interpersonal, written and oral communications skills &ndash; including presentation skills.
 </li>
 <li>
 Additional responsibilities may be added as the needs of the business change and expand.
 </li>
 </ul>
 
 
 
 
 
 We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
 
 
</div>

Team Leader

Talaat Moustafa Group

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Sales Negotiation:
 
 Effectively sell TMG&rsquo;s properties through comprehensive negotiation strategies.
 </li>
 <li>
 
 Relationship Management:
 
 Cultivate and maintain positive business relationships with customers to enhance rapport and trust.
 </li>
 <li>
 
 Lead Generation:
 
 Proactively reach out to potential customers through referrals and networking.
 </li>
 <li>
 
 Target Achievement:
 
 Meet and exceed agreed-upon sales targets and deadlines.
 </li>
 <li>
 
 Team Collaboration:
 
 Coordinate efforts with team members and other departments to maximize results.
 </li>
 <li>
 
 Market Insights:
 
 Provide reports on customer needs, competitive activities, and potential opportunities for new products/services to the direct manager.
 </li>
 <li>
 
 Market Awareness:
 
 Stay informed about current sales market trends, best practices, and promotional strategies.
 </li>
 <li>
 
 Order Management:
 
 Process customer orders by referencing price lists and product literature, and direct customers to appropriate departments to facilitate the sales process.
 </li>
 <li>
 
 Reporting:
 
 Maintain accurate reports, including daily call logs, weekly targeted plans, and monthly performance results.
 </li>
 <li>
 
 Issue Resolution:
 
 Address customer complaints by investigating issues, developing solutions, and preparing reports with recommendations for the direct manager.
 </li>
 <li>
 
 Team Contribution:
 
 Collaborate with colleagues to achieve collective goals and results.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, Marketing, or a related field.
 </li>
 <li>
 1-3 years of progressive experience in real estate sales.
 </li>
 <li>
 Excellent command of English; proficiency in additional languages is a plus.
 </li>
 <li>
 Strong communication skills and a proven ability to work effectively in a team.
 </li>
 <li>
 Willingness to work from alternate locations as needed.
 </li>
 <li>
 Commitment to delivering exceptional customer service.
 </li>
 <li>
 Ability to thrive in a fast-paced, dynamic environment.
 </li>
 <li>
 Results-oriented mindset with a focus on achieving goals.
 </li>
 </ul>
 
 
</div>

Property Consultant

PepsiCo

<div>
 
 Overview
 
 
 
 The VMI Analyst ensures efficient inventory management by monitoring, analyzing, and optimizing stock levels at customer or distributor locations. This role involves coordinating data flows, ensuring accuracy, and collaborating with internal stakeholders (Supply Chain, Sales, Logistics, Finance) and external partners to ensure products are available when needed, costs are optimized, and customer service levels are met.
 
 
 
 Responsibilities
 
 
 
 
 Inventory Monitoring &amp; Management
 
 
 
 <ul>
 <li>
 Track customer or distributor inventory levels (by SKU), sales velocity, and consumption trends.
 </li>
 <li>
 Use VMI agreements/data sharing to trigger replenishment orders.
 </li>
 <li>
 Identify overstock and stockout risks, implement corrective actions.
 </li>
 <li>
 Maintain Days on Hand (DOH) targets.
 </li>
 <li>
 Coordinates NPD execution for his/her customer (weekly) - minimizes obsoletes and maximizing speed to shelve
 
 
 </li>
 </ul>
 
 Order Replenishment &amp; Optimization
 
 
 
 <ul>
 <li>
 Create and process replenishment orders, ensuring accuracy in quantities, pricing, delivery schedules.
 </li>
 <li>
 Optimize logistics (e.g. combining shipments, full truckloads) to reduce costs.
 </li>
 <li>
 Manage order changes, cancellations, exceptions.
 </li>
 <li>
 Align closely with the Transportation Team to ensure timely and accurate deliveries.
 </li>
 <li>
 Respond promptly to any transportation issues, ensuring quick problem resolution and client communication.
 </li>
 <li>
 Check Daily and Weekly reports related to orders issues like (open orders, incomplete orders, gtms&hellip;)
 
 
 </li>
 </ul>
 
 Data Quality &amp; Systems Management
 
 
 
 <ul>
 <li>
 Ensure data feed/flows between customer systems, PoS, ERP, and VMI tools are accurate and timely.
 </li>
 <li>
 Identify and correct data errors (discrepancies in inventory, forecasting, order processing).
 </li>
 <li>
 Be a key user / liaison for any tools supporting VMI (systems implementation, data integration, dashboards).
 
 
 </li>
 </ul>
 
 Customer Communication &amp; Relationship Management
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for client&rsquo;s concerns.
 </li>
 <li>
 Proactively communicate Out of Stock (OOS) situations to clients in advance and collaborate with the Product Availability Team to resolve them.
 </li>
 <li>
 Host weekly operational meetings with clients and monthly business reviews with stakeholders to provide updates on KPIs, issues, and improvement actions.
 </li>
 <li>
 Maintain strong business relationships with clients and internal Business Units (BUs) to build trust and improve collaboration.
 </li>
 <li>
 Manage and respond to client inquiries via Cisco hotline during assigned shifts.
 
 
 </li>
 </ul>
 
 Continuous Improvement
 
 
 
 <ul>
 <li>
 Identify root causes of recurrent issues.
 </li>
 <li>
 Implement process improvements, standardization, automation where relevant.
 </li>
 <li>
 Support system rollouts or upgrades related to VMI.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Bachelor&rsquo;s degree (Supply Chain / Logistics / Business / Engineering) or equivalent.
 
 
 1-3 years of experience in supply chain / inventory management, ideally with VMI or similar models in FMCG or consumer goods.
 
 
 Strong analytical skills; ability to work comfortably with large data sets.
 
 
 Good knowledge of forecasting, inventory planning and replenishment techniques.
 
 
 Proficiency with relevant software: Excel (advanced), ERP tools, VMI systems, data dashboards (e.g. BI tools).
 
 
 Strong attention to detail, and ability to work across multiple SKUs, customers, regions.
 
 
 Good communication skills; capable of working with internal teams and external partners.
 
 
 Fluency in English/French (written &amp; spoken).
 
 
 Ability to handle change, ambiguity; proactive mindset.
</div>

Order Management Assoc Analyst (French Speaker)

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