customer service representative Jobs in Cairo

customer service representative

call center representative

customer service specialist Jobs in Cairo

customer service specialist

customer support specialist Jobs in Cairo

customer support specialist

sales manager

client relationship manager

Concentrix

<div>
 
 Job Title
 
 
 
 Sales Manager
 
 
 
 Job Description
 
 
 
 The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.
 
 
 <ul>
 <li>
 Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
 </li>
 <li>
 Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
 </li>
 <li>
 Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
 </li>
 <li>
 Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
 </li>
 <li>
 Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
 </li>
 <li>
 Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
 </li>
 <li>
 Be a point of escalation for our clients and respond promptly to any issues
 </li>
 <li>
 Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
 </li>
 <li>
 Work with client contact on reporting and forecasting
 </li>
 <li>
 Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
 </li>
 <li>
 Work with client contact on reporting and forecasting
 </li>
 <li>
 Coordinate team incentives and Sales Performance Incentive Funds
 </li>
 <li>
 Partner and build business relationships with all partners to ensure customer expectations are met
 </li>
 </ul>
</div>

Sales Manager

PROVEN

<div>
 
 
 ABOUT THE JOB
 
 
 
 
 
 
 Position Title: Client Engagement Specialist
 
 
 Type: Full-time
 
 
 Remote job
 
 
 
 
 
 
 ABOUT PROVEN
 
 
 
 Proven supports equal opportunities for all candidates and is committed to empowering its people through continuous personal and professional development. We foster a collaborative and inclusive environment built on mutual respect, innovation, and a healthy work-life balance. With a strong track record in recruitment, managed services, and workforce solutions, we are proud to be long-term partners in shaping success for both our clients and our employees.
 
 
 
 
 
 
 ABOUT THE ROLE / ROLE OVERVIEW
 
 
 
 
 
 
 We are looking for a professional Client Engagement Specialist to join our CRM team. The candidate will act as the first point of contact for clients to support and liaise with internal departments to ensure client needs are met efficiently.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 
 
 
 Client Relationship Management
 
 
 <ul>
 <li>
 Act as the first point of contact for clients, especially during urgent or emergency visa-related support.
 </li>
 <li>
 Liaise with internal departments to ensure client needs are met efficiently.
 </li>
 <li>
 Attend client meetings to strengthen relationships and understand evolving requirements.
 </li>
 <li>
 Communicating client needs clearly to internal teams and line manager.
 </li>
 </ul>
 
 
 
 
 
 Account Management &amp; Strategy Execution
 
 
 <ul>
 <li>
 Directly coordinate with line manager to execute outlined tasks and strategic initiatives.
 </li>
 <li>
 Forecast and track client account metrics to ensure performance alignment.
 </li>
 <li>
 Ensure clients receive timely responses and services.
 </li>
 <li>
 Identify potential risks with major business impact and escalate to line manager when necessary.
 </li>
 <li>
 Implement strategies to improve client satisfaction and service delivery.
 </li>
 </ul>
 
 
 
 
 
 Sales &amp; Business Development Approach
 
 
 <ul>
 <li>
 Identify, develop, and drive leads and opportunities in collaboration with the account team.
 </li>
 <li>
 Assist in preparing and finalizing business proposals.
 </li>
 <li>
 Conduct win-loss analysis to improve future engagements.
 </li>
 <li>
 Ensure accurate costing and billing for services while maintaining predefined margins.
 </li>
 </ul>
 
 
 
 
 
 Team Leadership &amp; Reporting
 
 
 <ul>
 <li>
 Report regularly to the direct manager with updates on client activities and performance.
 </li>
 <li>
 Support the development of team KPIs and participate in regular appraisals.
 </li>
 <li>
 Provide supervisory support to sales and CRM team members.
 </li>
 <li>
 Foster an inspiring team environment with open communication and collaboration.
 </li>
 <li>
 Conduct client satisfaction surveys and reviews to gather feedback and improve services.
 </li>
 </ul>
 <li>
 </li>
 
 
 Payroll &amp; Documentation Management
 
 
 <ul>
 <li>
 Execute monthly payroll processes based on client input.
 </li>
 <li>
 Manage client trackers using Excel and Smartsheets for payroll and operational updates.
 </li>
 <li>
 Generate and manage monthly payslips within client portals.
 </li>
 <li>
 Ensure accuracy and timely delivery of payroll-related documentation.
 </li>
 </ul>
 
 
 
 
 
 Residency &amp; Visa Management
 
 
 <ul>
 <li>
 Track and manage employees' KSA residency status and renewal timelines.
 </li>
 <li>
 Maintain comprehensive records of employee visa statuses and documentation.
 </li>
 <li>
 Coordinate with overseas KSA embassies and authorized agencies to inquire about visa endorsement procedures across different countries.
 </li>
 <li>
 Evaluate individual visa cases and provide recommendations or escalation as needed.
 </li>
 </ul>
 
 
 
 
 
 CRM &amp; Data Management
 
 
 <ul>
 <li>
 Maintain accurate and up-to-date records in the CRM system.
 </li>
 <li>
 Provide consistent reporting and insights into management based on CRM data.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 
 
 
 
 
 Education / Qualification
 
 
 
 
 
 
 Bachelor&rsquo;s Degree from a recognized institution.
 
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 3+ years in Account Management, Senior Customer Service, or other client-facing roles.
 </li>
 <li>
 2+ years managing complex client relationships, projects, or customer accounts.
 </li>
 <li>
 Experience in international environments and multicultural teams.
 </li>
 <li>
 Preferred: Familiarity with KSA HR operations, residency processes, and client-side operations.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Attributes
 
 
 <ul>
 <li>
 Situational Sensitivity
 </li>
 <li>
 Open-Mindedness
 </li>
 <li>
 Organizational Awareness
 </li>
 <li>
 Leadership &amp; Motivation
 </li>
 <li>
 Client-Centric Mindset
 </li>
 </ul>
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Payroll &amp; Documentation management. (basic understanding preferred)
 </li>
 <li>
 Advanced Excel: Proficient in pivot tables, formulas (VLOOKUP/XLOOKUP), dashboards, and data analysis.
 </li>
 <li>
 Smartsheet: Basic project tracking, automation, and collaboration.
 </li>
 <li>
 Familiarity with systems such as SAP SuccessFactors, Odoo, Oracle HCM, and Zoho. (basic understanding preferred)
 </li>
 </ul>
</div>

Client Engagement Specialist

InMobi Advertising

<div>
 
 Microsoft and InMobi have entered into a strategic partnership. As per this, InMobi will be the exclusive partner for Microsoft&rsquo;s search inventory. Microsoft Search Advertising empowers the largest advertisers around the world to reach their maximum potential through paid search engine marketing on the Microsoft Bing Ads platform. InMobi will be responsible for complete business management/transaction across Bing.
 
 
 As a
 
 Sales Manager
 
 in Egypt you are expected to drive new client acquisition and grow incremental revenue against a targeted list of high potential agencies and advertisers through continuous engagement. You are expected to continually build and maintain a pipeline of clients and agencies to be onboarded to the Microsoft Advertising platform. Collaborate with internal Account Managers and Strategy teams to develop quality customer plans targeted at revenue growth and customer satisfaction. Cultivating strategic client relationships, revenue generation and delivering customized search solutions will be key to your core function. Your success will be measured by specific key performance indicators focused on driving new customer acquisition, product adoption, emphasizing customer experience and optimizing opportunities.
 
 
 
 What is expected out of you?
 
 
 
 In the first quarter:
 
 <ul>
 <li>
 Understand the Microsoft Advertising Ecosystem in Egypt and collaborate with internal stakeholders.
 </li>
 <li>
 Leverage your current relationships in the advertising ecosystem to drive revenue conversations as well as open up new relationships in the industry
 </li>
 <li>
 You will be expected to build a healthy predictable pipeline of clients to initiate and successfully close partnership and onboarding discussions.
 </li>
 <li>
 Consistently create high value revenue-generating opportunities that will work towards delivering quota expectations.
 </li>
 <li>
 Lead regular, impactful engagements with key clients.
 </li>
 <li>
 Coordinate with the required teams to help achieve targets.
 </li>
 </ul>
 
 Second Quarter Onwards:
 
 <ul>
 <li>
 Master and grow the activities initiated in the first quarter
 </li>
 <li>
 Grow Bing&rsquo;s share of wallet by continuing to onboard new clients and agencies
 </li>
 <li>
 Strengthen relationships with key client and agency stakeholders like (budget decision makers, media planners and senior leadership)
 </li>
 <li>
 Collaborate with internal account managers and client poc's to ensure opportunities are leveraged effectively
 </li>
 <li>
 Continually strengthen your Search Industry expertise, take personal accountability for your career and personal development;
 </li>
 <li>
 Complete required and recommended trainings and apply what you learn to further your growth in role and career progression
 </li>
 </ul>
 
 
 Role requirement &amp; expectation:
 
 
 <ul>
 <li>
 6+ years of work experience with 4+ years of online media sales/digital advertising experience
 </li>
 <li>
 Strong network of clientele in the Egypt marketplace and an understanding of the key digital players (Brands, agencies etc.)
 </li>
 <li>
 Experience and ability to build a client base from scratch.
 </li>
 <li>
 Experience in lead generation, networking, and ad-agency relationship management.
 </li>
 <li>
 Experienced Digital media solution seller and talented in storytelling and delivering engaging presentations across all levels of leadership
 </li>
 <li>
 Ability to handle and manage key/strategic client relationships and revenue
 </li>
 <li>
 Ensure a strong metrics focused approach is applied in business planning and execution
 </li>
 <li>
 Proven ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions
 </li>
 <li>
 Proven track record of exceptional performance, high productivity, communications skills, and meeting deadlines. Demonstrated ability to consistently meet or exceed revenue goals or targets
 </li>
 <li>
 Passion for technology as an enabler for company growth
 </li>
 <li>
 Effectively navigate through ambiguity and complexities related to client management
 </li>
 <li>
 Practice freedom with responsibility, entrepreneurial mindset and thought leadership.
 </li>
 <li>
 Possess excellent communication skills providing transparency and enabling information radiators
 </li>
 <li>
 Travel across markets to meet and strengthen partnerships with new and existing clients.
 </li>
 <li>
 Bilingual in English and Arabic
 </li>
 </ul>
 
 
 Preferred:
 
 
 <ul>
 <li>
 MBA or Advanced degree preferred
 </li>
 <li>
 Search Engine Marketing Experience
 </li>
 <li>
 Understanding of the Digital Ecosystem
 </li>
 <li>
 Ad-Agency Experience
 </li>
 </ul>
 
 
 Location:
 
 
 
 Cairo (frequent travel to Cities within Egypt will be required)
 
</div>

Emirates NBD Egypt

<div>
 <ul>
 <li>
 Sell and cross sell bank products and services to clients to achieve business targets.
 </li>
 <li>
 Open new channels to acquire new clients.
 </li>
 <li>
 Establish and develop relationships with branch clients to introduce the bank&rsquo;s services in view of client needs and prepare call for potential and existing clients in view of the bank policies and standards.
 </li>
 <li>
 Handle and resolve customer queries in a timely manner.
 </li>
 <li>
 Ensure adherence to branch and regulator policies, recommendations and CBE regulations.
 </li>
 <li>
 Solicit new to bank and new to product leads.
 </li>
 <li>
 Retain existing clients through focused relationship management activities.
 </li>
 <li>
 Provide advice on potential financial solutions based on identified needs.
 </li>
 <li>
 Analyze financial requirements of customer and match with banks products offerings.
 </li>
 <li>
 Develop opportunities to increase the sales production.
 </li>
 <li>
 Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank&rsquo;s policies and procedures.
 </li>
 <li>
 Coach and assist the relationship officers to enhance productivity and achieve the set targets.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 2 &ndash; 3 years of banking experience
 </li>
 </ul>
 
 
</div>

Personal Banking Advisor

Al Ahly Momkn

<div>
 A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient &amp; seamless payment solutions and financial services for business owners, service providers and consumers across Egypt.
 
 
 At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth.
 
 We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community.
 
 1- Client Relationship Management:
 
 <ul>
 <li>
 Manage and maintain strong relationships with assigned merchants, ensuring high satisfaction and longterm retention.
 
 </li>
 <li>
 Act as the primary point of contact for merchants for card acceptance and related solutions.
 
 </li>
 <li>
 Conduct regular check-ins with key accounts to review performance, challenges, and growth opportunities.
 
 </li>
 <li>
 Handle escalations professionally and coordinate internally to ensure timely resolution.
 
 </li>
 </ul>
 2- Merchant Growth &amp; Sales Performance:
 
 <ul>
 <li>
 Drive growth of card acceptance volumes through upselling, cross-selling, and expanding merchant engagement.
 
 </li>
 <li>
 Identify merchant needs and propose suitable solutions beyond card acceptance where relevant.
 
 </li>
 <li>
 Support the acquisition of new chain merchants and strategic accounts as needed.
 
 </li>
 <li>
 Monitor merchant performance, highlight risks, and take proactive actions to increase activity and utilization.
 
 
 </li>
 </ul>
 3- Product Feedback &amp; Internal Alignment
 
 <ul>
 <li>
 Conduct structured briefing sessions with the Product team to communicate merchant feedback, market needs, and improvement opportunities.
 
 </li>
 <li>
 Provide insights on competitor offerings and market trends within fintech and acquiring.
 
 </li>
 <li>
 Support internal teams by clarifying merchant expectations and service requirements.
 
 </li>
 </ul>
 4- Reporting &amp; Documentation
 
 <ul>
 <li>
 Maintain accurate merchant records, meeting notes, and pipeline updates.
 
 </li>
 <li>
 Track progress of merchant onboarding, implementation, and activation.
 
 </li>
 <li>
 Provide periodic reporting on portfolio performance, key issues, and growth opportunities.
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in Sales, Relationship Management, or Account Management.
 
 </li>
 <li>
 Minimum 2 years of experience in Fintech (preferred in acquiring / card acceptance / payments).
 
 </li>
 <li>
 Strong knowledge of card acceptance solutions, merchant acquiring, or payment ecosystems is a strong advantage.
 
 </li>
 <li>
 Proven experience managing key accounts, preferably chains or multi-branch merchants.
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 Embark on an exciting journey with the Fin-Tech Experts.
 
 </li>
 <li>
 Join a workplace that actively encourages and supports all talents.
 
 </li>
 <li>
 A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
 
 </li>
 <li>
 Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.
 
 </li>
 </ul>
</div>

Card Acceptance Relationship Manager

dubizzle Egypt

<div>
 dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Sales Account Manager your purpose is to seek new business opportunities by contacting and developing relationships with potential customers. They are responsible for developing leads from marketing campaigns and meeting sales quotas. They cultivate strong relationships with customers and ensure proper after-sales service. Ultimately, he/she will boost sales and contribute to dubizzle long-term business growth.
 
 
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Communicate effectively to manage clients' expectations and ensure they receive a great dubizzle experience
 </li>
 <li>
 Achieve monthly (Targets renewal and acquisition with consistency)
 </li>
 <li>
 Become an expert on the Egyptian Real Estate market through combining the on-ground insights with dubizzle high level overview and data
 </li>
 <li>
 Increase our market share by selling our products to new customers
 </li>
 <li>
 Manage and arrange meetings with clients for acquisition, renewals, upgrade
 </li>
 <li>
 Increase our client satisfaction by performing account management services with them
 </li>
 <li>
 Regularly update reporting dashboard to reflect all sales activities
 </li>
 <li>
 Liaise with Finance, Customer Support, legal and Marketing department for any sales-related or client-related issues
 </li>
 <li>
 Collect market insights and keep up to date with laws and local development news
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in marketing or sales or related field
 </li>
 <li>
 Excellent in English Communication written and speak
 </li>
 <li>
 1 to 3 years of relevant sales experience
 </li>
 <li>
 Has a successful record in exceeding or achieving the assigned targets consistently
 </li>
 <li>
 Experience in farming and cold calls
 </li>
 <li>
 Knowledge of the real estate market in Egypt
 </li>
 <li>
 Knowledge of the Subscription industry
 </li>
 <li>
 Familiar with tech, ecommerce
 </li>
 <li>
 Familiar with Prop tech, Market place, Facebook, and other digital platforms
 </li>
 <li>
 Excellent in prospecting, cold calls and generating leads
 </li>
 <li>
 Excellent communication, negotiation, time management and presentation skills
 </li>
 <li>
 Excellent in converting lead into paying customer
 </li>
 <li>
 Positive/Flexible/Presentable/Committed
 </li>
 <li>
 Eager for success
 </li>
 <li>
 Has plug and play attitude
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Sales Account Manager-Nasr City

<div>
 Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Sales Account Manager, you will be responsible for acquiring new business and account managing the existing business using the 6 stages of sales (Prospecting &amp; out search, Knowing your customer, Setting meetings using gathered information, Offering Proposal, Closing the deal, Follow up &amp; Account management).
 
 
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Achieve monthly targets (renewal and acquisition) with consistency;
 </li>
 <li>
 Manage existing accounts and increase their book of business;
 </li>
 <li>
 Ensure daily farming to increase database in terms of leads and referrals;
 </li>
 <li>
 Increase our market share by selling our B2B products to new customers;
 </li>
 <li>
 Manage and arrange meetings with clients for acquisition, renewals, and upgrades;
 </li>
 <li>
 Increase our client satisfaction by performing account management services with them;
 </li>
 <li>
 Regularly update the reporting dashboard to reflect all sales activities;
 </li>
 <li>
 Liaise with Finance, Customer Support, Legal and Marketing departments for any sales-related or client-related issues;
 </li>
 <li>
 Collect market insights and stay up to date with laws and local development news
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in marketing or sales or related field
 </li>
 <li>
 1 to 3 years of relevant sales experience;
 </li>
 <li>
 Has a successful record in exceeding or achieving the assigned targets consistently;
 </li>
 <li>
 Experience in farming and cold calls
 </li>
 <li>
 Knowledge of the Automotive market in Egypt;
 </li>
 <li>
 Knowledge of the Subscription industry;
 </li>
 <li>
 Familiar with tech, e-commerce;
 </li>
 <li>
 Familiar with Prop tech, Marketplace, Facebook, and other digital platforms;
 </li>
 <li>
 Excellent in English Communication skills, both verbal and written
 </li>
 <li>
 Excellent in prospecting, cold calls and generating leads;
 </li>
 <li>
 Excellent communication, negotiation, time management and presentation skills;
 </li>
 <li>
 Excellent in converting leads into paying customers
 </li>
 <li>
 Positive/Flexible/Presentable/Committed;
 </li>
 <li>
 Eager for success;
 </li>
 <li>
 Has plug and play attitude
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Sales Account Manager - Dubizzle Cars (Nasr City)

Explore 264+ Client relationship manager in Cairo this March. Find roles across top companies and apply now to boost your career.

264 client relationship manager jobs In Cairo

Sales Manager

Client Engagement Specialist

Sales Manager

Personal Banking Advisor

Card Acceptance Relationship Manager

Sales Account Manager-Nasr City

Sales Account Manager - Dubizzle Cars (Nasr City)