sales manager

marketing manager

contracts manager

guest relations manager

hr coordinator

customer relationship manager

Qatar National Bank

<div>Job Purpose Summary:<p><br>
The incumbent is primarily responsible to support the Customer Relationship Executives / Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.</p>
Essential Duties &amp; Responsibilities by Dimensions:<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Ensure complete support to their respective Customer Relationship Managers and Executives in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamless service delivering to maximize customer profitability and customer acquisition.
</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.</li><li>Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.</li><li>Implements KPI's and best practices for Senior Associate, QNB First Customer Service</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.</li><li>Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li><li>Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.</li><li>Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.</li><li>Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign</li><li>Provide &quot;service excellence&quot; for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.</li><li>Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.</li><li>Provide information about suitable products and services offered by the Group and identify cross selling opportunities.</li><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b><br>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service and solutions to solve problems that might arise from complaints and difficulties in customer communication</li><li>Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB's published service quality.</li><li>Acceptance of working in shifts that are either morning plus evening or together within the approved timing as per the banks policies
</li><li>Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Maintain QNB First customer's personal information data and enquiry list under-control using tracking system(s).</li><li>Maintain QNB First customer service area files, database, records, registers and logs under control.</li><li>Provides authorization requests and downloads as necessary to ensure smooth running of the daily work and to be updated on a regular basis.</li><li>Ensures compliance to internal service quality standards and compliance to audit requirements</li><li>Refer to QNB First Service Manager for any unresolved queries on transactions handled.</li></ul>
Education/Experience Requirements:<ul><li><br>
College Diploma OR</li><li>Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>2 years of experience required</li></ul>
Required Special Skills:<ul><li><br>
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.</li><li>Ability to make decisions and follow through with initiatives.</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Senior Associate QNB First Customer Service (Qatarization)

Alfardan Group

<div><p>Job Description</p><br>
<p></p><div><div><br>
Job Summary:<br>
The CRM Executive is responsible for implementing company-wide CRM and CSI initiatives to enhance customer value and commitment through effective analysis and targeted communication.<br>
<br>
Job Responsibility:<br>
<ul><li>Implement CRM and CSI initiatives to drive customer engagement and loyalty.</li><li>Analyze customer data and feedback to identify areas for improvement.</li><li>Develop targeted communication strategies to enhance customer relationships.</li><li>Collaborate with cross-functional teams to ensure alignment on CRM initiatives.</li><li>Monitor and evaluate the effectiveness of CRM programs and recommend improvements.</li></ul><br>
Candidate Requirements:<br>
<ul><li>Fluent in Arabic language for effective communication with Arabic-speaking customers.</li><li>Proven experience in CRM management and customer communication.</li><li>Strong analytical skills to interpret customer data and feedback.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work collaboratively with cross-functional teams.</li><li>Knowledge of CRM tools and systems is a plus.</li></ul></div></div><p></p>
<p>Skills</p><br>
<p></p><div><div><br>
Skills:<br>
<ul><li>Proficiency in CRM software</li><li>Strong data analysis skills</li><li>Excellent communication skills</li><li>Customer service orientation</li><li>Attention to detail</li><li>Problem-solving skills</li><li>Time management skills</li><li>Ability to work well in a team</li><li>Strong organizational skills</li><li>Understanding of customer relationship management strategies</li></ul></div></div></div><p></p>
<br><div></div><div><div><p>Job Details</p>
<div><div>Job Location</div>
<div>Doha, Qatar</div>
</div><div><div>Company Industry</div>
<div>Automotive Dealership &amp; Distributor</div>
</div><div><div>Company Type</div>
<div>Employer (Private Sector)</div>
</div><div><div>Job Role</div>
<div>Customer Service and Call Center</div>
</div><div><div>Employment Status</div>
<div>Full time</div>
</div><div><div>Employment Type</div>
<div>Employee</div>
</div></div><div><p>Preferred Candidate</p>
<div><div>Career Level</div>
<div>Mid Career</div>
</div><div><div>Years of Experience</div>
<div>Min: 2 Max: 3</div>
</div><div><div>Degree</div>
<div>Bachelor's degree</div></div></div></div>

CRM Executive

ALI BIN ALI

<div>
 <br/>
 <br/>
 <strong>
  OBJECTIVE/ PURPOSE OF THE JOB
  <br/>
  <br/>
 </strong>
 This role will be responsible for acquiring and realizing new customer leads, retaining existing customers, and managing accounts through selling and promotion of products and services; contributing to the department&rsquo;s achievement of allocated monthly sales target, while generating new opportunities to increase market share in the garments sectors.
 <br/>
 <br/>
 <strong>
  KEY RESPONSIBILITIES
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for first customer interface - sports, commercial, and corporate/non-corporate stakeholders
  </li>
  <li>
   Acquiring a thorough understanding of key customer needs and requirements.
  </li>
  <li>
   Ensure that the right products are delivered to customers in a timely manner and service level is maintained at all times
  </li>
  <li>
   Act as a key contact with all customer/account issues and concerns and provide solutions as needed.
  </li>
  <li>
   Generating new sales that will establish client-supplier business relationship.
  </li>
  <li>
   Manage a variety of new and existing accounts.
  </li>
  <li>
   Establish harmonious work relationships with the first- and second-line management including potential stakeholders.
  </li>
  <li>
   Proactively attends to customer requirements for service execution such as alterations, fittings, basic training/briefing on the use of safety equipment
  </li>
  <li>
   Conduct market trend observation and document behavior for sales approach reference based on competition activities and provide input to assist management in the strategy and overall sales approach.
  </li>
  <li>
   Make recommendations on business development activity towards improved marketability and position business in the desired market niche.
  </li>
  <li>
   Develop a customer leads through networking and create unique approach over competitors
  </li>
 </ul>
</div>


Senior Sales Executive (HORECA)

Apparel Group

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Objective:
 <br/>
 <br/>
 This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.
 <br/>
 <br/>
 Key Responsibility:
 <br/>
 <br/>
 Customer Relationship Management
 <br/>
 <br/>
 <ul>
  <li>
   Act as a liaison between the Distribution Centre and internal/external customers, addressing inquiries and concerns in a timely and professional manner.
  </li>
  <li>
   Maintain up-to-date customer records, delivery status reports, and order documentation.
  </li>
  <li>
   Support the resolution of complaints and delivery discrepancies with root cause analysis and corrective actions.
   <br/>
   <br/>
  </li>
 </ul>
 Operational Support &amp; Coordination
 <br/>
 <br/>
 <ul>
  <li>
   Coordinate with DC, logistics, and last-mile teams to ensure accurate and on-time dispatch of customer orders.
  </li>
  <li>
   Analyze customer service trends, report recurring issues, and collaborate with cross-functional teams to improve turnaround time.
  </li>
  <li>
   Follow up on open service requests and ensure escalations are handled promptly.
   <br/>
   <br/>
  </li>
 </ul>
 Service Quality &amp; Communication
 <br/>
 <br/>
 <ul>
  <li>
   Respond to customer queries via phone, email, and system portals, ensuring professional and courteous communication.
  </li>
  <li>
   Update customers proactively on order status, stock availability, or delivery timelines.
  </li>
  <li>
   Support the preparation of customer service KPIs and periodic service-level reports.
   <br/>
   <br/>
  </li>
 </ul>
 Continuous Improvement
 <br/>
 <br/>
 <ul>
  <li>
   Recommend process enhancements and digital tools to improve service response and customer satisfaction.
  </li>
  <li>
   Participate in service improvement projects, system upgrades, and training initiatives to build service capability.
  </li>
  <li>
   Maintain in-depth product knowledge and awareness of internal distribution processes to support accurate resolution.
   <br/>
   <br/>
  </li>
 </ul>
 Desired Experience:
 <br/>
 <br/>
 <ul>
  <li>
   1-3 years of experience working in a warehouse or distribution center environment in a similar role or related position is preferred.
  </li>
  <li>
   Strong interpersonal and problem-solving skills, with the ability to multitask in a fast-paced setting.
  </li>
  <li>
   Working knowledge of ERP systems, MS Office, and customer service platforms is preferred.
  </li>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Supply Chain, or a related field.
  </li>
 </ul>
</div>


Executive - Customer Service

State Electrical

<p>The role will include building and developing strong customer relationships, increasing sales, opening new accounts and working with our accounts team to manage credit limits and customer payments. Competitive salary with annual bonus + fully expensed company car + training+ benefits.</p><p><b>Role &amp; Responsibilities</b></p><ul><li>Plan, log calls, and visit customers with scheduled appointments daily.</li></ul><ul><li>Develop and build strong customer relationships.</li></ul><ul><li>Expand the number of trading customers.</li></ul><ul><li>Increase sales with existing and new customers.</li></ul><ul><li>Coordinate with the accounts team to ensure timely payment collection.</li></ul><ul><li>We are looking for professionalism and smart appearance as you will be the face of the company.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR2,500.00 - QAR5,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have at least 3 years of sales experience in the construction, MEP, and Oil &amp; Gas industries?</li></ul><p>License/Certification:</p><ul><li>Qatar Driving License? (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul><p>Application Deadline: 30/09/2025</p>

Outdoor Sales Executive

JAMA MARBLE

<p><b>Dairy Sales Manager Experience and Qualifications:</b></p><p>Person Profile:</p><ul><li>Degree or Diploma in Sales &amp; Marketing or related field</li><li>Local knowledge / sales experience in QATAR</li><li>5 -10 years product / sector relevant sales experience</li><li>Excellent organisational and Management skills</li><li>Good interpersonal and communication skills</li><li>Confident self starter able to work on own or as part of a team.</li><li>Use Word processors and spreadsheets.</li><li>Fluent in the following Languages, English, Arabic,,</li><li>Experience in planning and implementing dairy sales strategies.</li><li>Experience in dairy customer relationship management.</li><li>Experience managing and directing a sales team.</li><li>Excellent written and verbal communication skills.</li><li>Dedication to providing great customer service.</li><li>Meeting planned sales goals.</li><li>Setting individual sales targets with the sales team.</li><li>Tracking sales goals and reporting results, as necessary.</li><li>Overseeing the activities and performance of the sales team.</li><li>Coordinating with marketing on lead generation.</li><li>The ongoing training of your salespeople.</li><li>Developing your sales team through motivation, counselling, and product knowledge education.</li><li>Promoting the organization and its products.</li><li>Understand our ideal customers and how they relate to our products.</li><li>Development and implementation of communication strategy (Packaging, Media, Consumer promotion, Premiums).</li><li>New product development and launch plan.</li><li>Internal and external communication / co-ordination with Finance, Manufacturing Services, Logistics and Customer &amp; Channel Demand Manager.</li><li>Recruit &amp; manage staff for the department.</li><li>Understanding, updating and maintenance of Dairy products Import and Export regulations</li><li>Qatar Driving license</li></ul><p><b>Experience:</b></p><p>5 &ndash; 10 years</p><p><b>Industry:</b></p><p>Beverage/ Dairy</p><p>Job Type: Full-time</p><p>Pay: QAR10,000.00 - QAR15,000.00 per month</p>

SALES MANAGER - Beverage/ Dairy

Hamilton Aquatics

<div><div>We're seeking a dynamic and experienced <b>Area Manager</b> to lead our Learn to Swim program. You'll be responsible for managing a team, optimizing program growth and quality, and ensuring consistent delivery across all areas.<br>
</div><div>
Hamilton Aquatics Swimming Training in Qatar is seeking a dynamic and experienced Area Manager to lead our Learn to Swim program. You'll be responsible for managing a team, optimizing program growth and quality, and ensuring consistent delivery across all areas.<br>
</div><div><b>
Desired Qualifications:</b></div><ul><li>
Swim England Qualifications Level 2 Teaching Swimming qualification</li><li>
Royal Life Saving Society (RLSS) National Pool Lifeguard Qualification (NPLQ) or National Rescue Test for Teachers and Coaches (NRASTC) life-saving qualification</li><li>
Tutor status in one of the following areas: lifeguarding, first aid or swimming teaching</li><li>
Diploma in business, administration, or any other qualification related to the field</li></ul><div></div><div><b><br>
Desired Experience:</b></div><ul><li>
Experience in delivering one programme or exit route outside of the Learn to Swim programme</li><li>
Minimum of 3 years' teaching experience delivering lessons to a range of abilities</li><li>
Proven experience in a related field with administration and recruitment responsibilities</li></ul><div></div><div><b><br>
Job-Specific Knowledge and Skills:</b></div><ul><li>
High-level IT skills, including using a customer relationship management (CRM) system</li><li>
Customer service and relationship management skills</li><li>
Maintaining confidentiality</li><li>
Confidence and the ability to develop relationships</li><li>
Problem solving and conflict resolution</li><li>
Excellent time management skills</li><li>
Effective communication skills</li></ul><div><b>
Benefits:</b></div><ul><li>
Tax free salary of &pound;36,000 (GBP) per annum (dependent on exchange rate)</li><li>
Annual flight allowance</li><li>
Private medical insurance</li><li>
Continuing professional development (CPD) package</li><li>
End of service benefit</li></ul><div></div><div><br>
The responsibilities of the role will include, but are not limited to, managing the area team effectively by working with the Programme Leaders and Development Coach by ensuring constant communication is upheld, and regular meetings to ensure all staff are delivering in line with the programme criteria.<br>
</div><div>
If you are ready for this exciting opportunity, please send your application to careerdoha@hamiltonaquatics.qa. Please include your cover letter, your CV, along with copies of your qualifications.</div><br>
<b>
About Hamilton Aquatics:</b><p><br>
We offer fun and competitive opportunities for you to lead a healthier and safer lifestyle. Whether you are starting your journey to learn how to swim or have Olympic aspirations in any aquatic sport, we have the programme for you. We invite you to join us and experience the difference we can make in your life through the water.To know more please visit https://www.hamiltonaquatics.ae/</p></div>

Area Manager

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