customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

customer service specialist Jobs in Istanbul

customer service specialist

sap young professionals program turkey 2025 Jobs in Istanbul

sap young professionals program turkey 2025

assistant procurement manager - turkiye & middle east Jobs in Istanbul

assistant procurement manager - turkiye & middle east

loyalty executive

customer retention officer turkey

FXPRO

<div>Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story. 
As a Customer Retention Officer, you'll be responsible for providing comprehensive client support through various channels, managing account verification and funding processes, maintaining high-value client relationships, and gathering and reporting client feedback to ensure operational efficiency and client satisfaction. 
Responsibilities:
<ul>
<li>Deliver Service and Support to clients through Live Chat, email and phone, provide support by identifying problems and offering solutions</li>
<li>Focus on communicating with clients via outgoing phone calls for one of many reasons outlined by the head of the department.</li>
<li>Contact clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional/alternative documents to verify their profile.</li>
<li>Contact clients with defined time frames who are trying but failing to fund their accounts via one of our offered methods. Supporting them with completing this process and offering/suggesting alternatives.</li>
<li>Maintain relationships with higher value clients as needed to ensure the smooth continuation of business.</li>
<li>Collect feedback from clients with relation to products, services, and payment methods and pass on a detailed email to management to review and implement as necessary.</li>
<li>Ensure client records are kept up to date and all communication and guidance provided to clients is recorded.</li>
<li>Contact clients for any pending matters related to their accounts.</li>
<li>Anything else that the head of the department deems necessary.</li>
<li>Handle the tickets in the live chats in the designated languages</li>
<li>Perform any other duties and responsibilities assigned by the Account Manager or management team.</li></ul> 


Requirements: 
<ul>
<li>Fluent in Turkish and English Languages, with excellent written and verbal communication skills</li>
<li>Proven experience in providing customer service and support via chat, email, and phone</li>
<li>Strong problem-solving and analytical skills to address customer issues</li>
<li>Ability to manage multiple tasks and prioritize effectively</li>
<li>Experience with customer support software and CRM systems</li>
<li>Detail-oriented with strong organizational and record-keeping abilities</li>
<li>Ability to build and maintain client relationships 
</li>
<li>Experience in financial services or online trading</li></ul> 


Benefits
<ul>
<li>Competitive compensation package</li>
<li>21 days off and 15 sick leaves annually</li></ul></div>

Customer Retention Officer (Turkey)

Uber

<div>About the Role
 
 
We are looking for an enthusiastic compliance generalist who is able to help resolve complex issues, approaches relationship management with tact and diplomacy, and is keen to develop their skills across all risk areas. We are looking for a generalist who has a good understanding of the local regulatory framework in Turkey, and has proven experience in compliance-related roles.
 
 
Must be fluent in Turkish, with business-level English language ability, and based in Turkey. The successful candidate will report to the Executive team directly.
 
 
What You'll Do 
 
 
<ul><li>Report detailed compliance metrics to the Management Board to provide assurance that the compliance obligations of Uber operations in Turkey are met.
</li><li>Define and maintain compliance Key Performance Indicators which align with the Risk Appetite of Uber Turkey.
</li><li>Implementing a robust compliance programme, with oversight key risk areas, including but not limited to:
</li><li>Screening (Sanctions, PEP).
</li><li>Customer Due Diligence (including customer risk rating).
</li><li>Know Your Customer.
</li><li>Transaction Monitoring - including suspicious activity reporting.
</li><li>AML Training and Awareness.
</li><li>Maintaining up-to-date AML and Sanctions policies, and applicable procedures.
</li><li>Fraud.
</li><li>Ethics and Compliance.
</li><li>Managing reporting obligations with regulatory authorities, this includes establishing a reporting framework and reviewing and signing off all reports submitted to regulatory bodies within regulatory deadlines.
</li><li>Monitor and scrutinise the implementation of risk and compliance policies, escalating relevant risks and dependencies to the Management Board, and providing regular updates on identified trends and risks.
</li><li>Conducting risk assessments on new and existing products and launches in the Turkish market.
</li><li>Maintaining relationships between the local Turkey Compliance function and all its stakeholders.
</li><li>Monitoring policy and process changes throughout the organisation.
</li>Research coming changes to regulation and plan accordingly. 
<li>
</li></ul> 
 
What You'll Need 
 
 
<ul><li>Minimum five (5) years working in a financial crime-related function for a regulated financial entity.
</li><li>To have graduated from a higher education institution, with a minimum of a four (4) year Bachelor degree in Turkey (or abroad if recognized by the council of higher education).
</li><li>A good understanding of compliance laws and regulations applicable in Turkey.
</li><li>Already have, or have a committed timeline, to obtain a Compliance Officer License (Uyum G&ouml;revlisi Lisans&#305;).
</li><li>Prior experience reporting suspicious activity reports (SARs).
</li><li>Prior experience working in or alongside both a first and a second line of defence team, product teams, and engineering teams, to guide risk and compliance-related changes.
</li><li>An ability to simply articulate complex ideas in person, in meetings, and in writing.
</li><li>An ability to identify risk-based approaches to solving risk and compliance issues.
</li><li>The ability to work under pressure and under your own initiative.
</li><li>The ability to translate, articulate and present highly technical and complex procedural recommendations, regulations, laws and policies to a variety of audiences.
</li><li>Strong change management skills, adept at working in an environment of shifting priorities, constant technological changes and increasingly stringent regulatory requirements.
</li>Management experience, as the team is expected to grow with additional direct reports. 
<li>
</li></ul> 
 
Bonus Points If 
 
 
<ul><li>Professional experience in law, risk management, or another area with relevance to financial crime compliance.
</li><li>A professional or postgraduate qualification/ accreditation in financial crime compliance or risk management is advantageous (CTMA, CAMS, CGSS, CCAS).
</li><li>Working knowledge of risk management frameworks.
</li><li>Experience working for a fintech and/or knowledge of the e-commerce industry.
</li><li>Relevant experience engaging with or exposure to:
</li><li>Turkish Central Bank (TCMB).
</li><li>Banking Regulation and Supervision Agency (BDDK).
</li><li>Financial Crimes Investigation Board (MASAK - Mali Su&ccedil;lar Ara&#351;t&#305;rma Kurulu)
</li><li>Knowledge of SQL is a plus</li></ul></div>

Compliance Officer

letgo

<div>
 
 We're seeking individuals who share our passion for creating products that resonate with our users and customers. Overcoming challenges is a core team value that is just as important. Fostering a diverse and inclusive workplace where mutual learning thrives is integral to our core values. We're not just searching for exceptional "talent"; we're on the lookout for exceptional individuals as well 🙂.
 
 
 
 
 
 Are you prepared to make a meaningful impact? Join us in disrupting and unleashing the untapped potential of the second-hand market in Turkey 🚀.
 
 
 
 
 
 Even if you're not entirely certain that you meet all our criteria, don't hesitate to reach out. Humility is a virtue we appreciate - your character is just as compelling to us as your talent.
 
 
 
 
 
 Letgo is one of the leading platforms for buying and selling second-hand goods. With millions of users across Turkey, we're transforming the way people think about ownership and sustainable commerce. We're now looking for a visionary and results-driv
 
 en Chief Marketing Officer (C
 
 MO) to join our executive team and lead our next stage of growth.
 
 
 
 
 
 
 
 
 
 Role Overview:
 
 
 
 As CMO, you will be responsible for shaping and executing Letgo&rsquo;s marketing, commercial, and growth strategies. You will lead a multidisciplinary team and play a key role in driving user acquisition, engagement, monetization, and overall revenue generation. This role reports directly to the CEO and is a strategic partner in company-wide decision-making.
 
 
 
 
 
 
 
 
 
 What You Will Be Doing:
 
 
 <ul>
 <li>
 Own and lead the entire Marketing, Commercial, and Growth functions.
 </li>
 <li>
 Define and execute data-driven go-to-market and brand strategies that fuel revenue growth.
 </li>
 <li>
 Lead digital marketing, content, PR, demand generation, and communications efforts.
 </li>
 <li>
 Oversee performance marketing, brand marketing, CRM, partnerships, and content.
 </li>
 <li>
 Identify new monetization opportunities and optimize existing revenue streams.
 </li>
 <li>
 Drive customer acquisition, retention, and lifetime value in collaboration with Product and Design teams.
 </li>
 <li>
 Oversee the full marketing funnel from awareness to lead generation to nurturing.
 </li>
 <li>
 Build and manage high-performing, cross-functional teams.
 </li>
 <li>
 Analyze market trends and user insights to stay ahead of the competition.
 </li>
 <li>
 Manage the marketing budget and ensure strong ROI across all initiatives.
 </li>
 <li>
 Establish KPIs and regularly report on marketing performance and metrics to the executive team.
 </li>
 <li>
 Represent the marketing function at the executive and board level.
 </li>
 </ul>
 
 
 
 
 
 You&rsquo;ll Be Great For This Role If:
 
 
 <ul>
 <li>
 Proven experience (15+ years) in senior marketing leadership roles, ideally in digital platforms, marketplaces, or C2C tech companies.
 </li>
 <li>
 Strong track record of driving measurable business results through marketing and growth strategies.
 </li>
 <li>
 Deep understanding of performance marketing, brand positioning, lifecycle marketing, and commercial optimization.
 </li>
 <li>
 Track record of driving rapid growth and brand elevation globally.
 </li>
 <li>
 Strong digital marketing expertise across performance marketing, SEO/SEM, social, content, and CRM.
 </li>
 <li>
 Experience managing large teams and budgets across diverse functions.
 </li>
 <li>
 Analytical mindset with a passion for experimentation and continuous improvement.
 </li>
 <li>
 Ability to work in a fast-paced, high-growth, entrepreneurial environment.
 </li>
 <li>
 Comfortable with both strategic leadership and hands-on execution when needed.
 </li>
 <li>
 Excellent communication and leadership skills; fluent in English.
 </li>
 </ul>
 
 
 
 
 
 What We Have For You;
 
 
 <ul>
 <li>
 Comprehensive benefits such as life and health insurance, bonus scheme,etc.
 </li>
 <li>
 Flexible working and hybrid opportunity
 </li>
 <li>
 Opportunity to learn and develop within the company
 </li>
 <li>
 Career guidance &amp; path
 </li>
 <li>
 A dynamic work environment
 </li>
 </ul>
</div>

Chief Marketing Officer

MediaMarkt Turkey

<div>
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree preferably in Engineering, Economics, or Management
 </li>
 <li>
 Good working knowledge of MS Office,
 </li>
 <li>
 Competency in data using tools such as Power BI, Tableu is a plus.
 </li>
 <li>
 Minimum 10 years experience in Customer Experience, Consumer Insights, or Market Research,
 </li>
 <li>
 Strong analytical skills and KPI tracking,
 </li>
 <li>
 Advanced level of English both verbal and written,
 </li>
 <li>
 Support open communication and feedback culture,
 </li>
 <li>
 Open to change and innovation.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Understanding, aggregating, and analyzing customer feedback from different platforms (NPS surveys, contact center, customer reviews, complaints, mystery shopper studies, ad-hoc customer research etc.),
 </li>
 <li>
 Investigating the root cause of customer pain points, bring actionable insights to improve end to end customer journey,
 </li>
 <li>
 Strictly monitoring CX KPIs and presents weekly and monthly results to management board and internal stakeholders,
 </li>
 <li>
 Guiding the cross-discipline teams regarding Customer Journey improvements and follow up the actions,
 </li>
 <li>
 Identifying and driving improvements in the customer experience strategy for all touch points (E-commerce, stores, after sales, other services etc.),
 </li>
 <li>
 Managing the journey across platforms, channels, and touch points,
 </li>
 <li>
 Preparing and providing customer experience trainings within the organization (Store openings, CEM trainings in existing stores, etc.),
 </li>
 <li>
 Providing the necessary support in the demands and needs of the CEMs in the stores regarding customer experience processes,
 </li>
 <li>
 Managing 3rd party agencies regarding all Market Research activities for MediaMarkt Turkey,
 </li>
 <li>
 Leading and coaching the CX team,
 </li>
 <li>
 Managing CX projects and be part of all customers faced projects within the organization,
 </li>
 <li>
 Collaborating with global CX team to improve reporting tools and bring local needs to their attention,
 </li>
 <li>
 Following best practices for Customer Experience in OmniChannel world and adapt relevant practices.
 </li>
 </ul>
 
 
 
 
 In our journey which is driven with our goal of becoming the first choice as the trusted retailer for tailored solutions in a tech-driven world, we are growing rapidly with more than 102 stores today in Turkey. With the strength of MediaMarktSaturn Retail Group as the number one consumer electronics retailer in Europe, we bring technology together with our customers and make their lives easier with the services we offer. If you are a person who likes to think, speak with data and take action, it is time to join us!
 
 
 Sustainable growth is possible with equal opportunities and different perspectives. As MediaMarkt Turkey, we take care to avoid any discrimination such as race, religion, gender, sexual orientation, disability status. We think that all candidates who apply to us should have transparent, fair and equal rights. By trying to be a role model in our sector, we believe in the power of diversity and inclusion which help us to grow together.
 
 
 By applying to this job posting, you acknowledge that the individuals provided as references may be contacted for reference checks and their contact information has been shared with their knowledge and consent. You also consent to the retention of the information you provided to the Company during your job application for up to 1 year, for the purpose of assessing your suitability for similar positions that may arise in the future, after which it will be disposed of. If you are unable to fulfill the reference commitment or if you do not wish your resume to be retained, you may inform us.
 
 
 
 For detailed information regarding protection of your personal data you may access the following link:
 
 
 
 
 Ki&scedil;isel verilerinizin i&scedil;lenmesine dair ayr&inodot;nt&inodot;l&inodot; bilgi i&ccedil;in a&scedil;a&gbreve;&inodot;da link i&ccedil;erisinde yer alan ayd&inodot;nlatma bildirimimizi inceleyebilirsiniz;
 
 
 
 
 &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni
 
 
</div>

Customer Experience Department Manager

Kalentas

<div>
 
 
 Job Overview:
 
 
 
 As the Chief Compliance Officer, you will be fully responsible for establishing, implementing, monitoring, and maintaining the company's global compliance program. You will ensure all company activities strictly adhere to local financial regulations, Anti-Money Laundering (AML), and Counter-Financing of Terrorism (CFT) regulations in Turkey (our primary market) and other operating regions, with a specific focus on requirements for crypto assets. You will be the primary representative for all communications with regulatory bodies (such as BDDK, MASAK, CMB).
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop, review, and update the company's compliance policies, procedures, and control systems to address the rapidly changing regulatory landscape for cryptocurrencies in Turkey and internationally.
 </li>
 <li>
 Act as the primary liaison for all communications, reporting, and responses to inquiries from regulatory agencies like the Financial Crimes Investigation Board (MASAK), Banking Regulation and Supervision Agency (BDDK), and Capital Markets Board (CMB).
 </li>
 <li>
 Ensure strict implementation of AML/CFT processes including Customer Due Diligence (KYC), Enhanced Due Diligence (EDD), transaction monitoring, and sanctions screening.
 </li>
 <li>
 Oversee and ensure compliance with the Financial Action Task Force (FATF) "Travel Rule" and other international standards.
 </li>
 <li>
 Lead the compliance team, providing compliance advisory, training, and guidance to all departments, fostering a strong culture of compliance.
 </li>
 <li>
 Regularly report to the CEO and Board of Directors on the effectiveness of the compliance program, significant risk events, and regulatory developments.
 </li>
 <li>
 Manage compliance-related audits and examinations and oversee the implementation of corrective actions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree or higher in Law, Finance, Business, or a related field.
 </li>
 <li>
 Minimum 3 years of compliance experience within Turkish financial institutions (banks, securities firms, payment institutions) or a renowned cryptocurrency exchange/custody platform,
 
 with a senior compliance management role.
 
 </li>
 <li>
 
 Deep understanding and practical experience with Turkish financial regulations, particularly Law No. 5549 on AML, MASAK regulations, and the latest regulations on crypto assets.
 
 International perspective is a plus.
 </li>
 <li>
 Proven extensive experience interacting directly with Turkish financial regulatory agencies.
 </li>
 <li>
 Exceptional leadership, communication, and cross-functional collaboration skills.
 </li>
 <li>
 Fluency in English.
 </li>
 <li>
 Professional certifications such as CAMS, ICA are highly preferred.
 </li>
 </ul>
</div>

Chief Compliance Officer

BIGO

<div>
 
 
 About BIGO
 
 
 
 
 
 
 BIGO Technology (BIGO) is one of the fastest-growing Singapore technology companies, with more than 30 offices and 6 R&amp;D centres around the world. Powered by Artificial Intelligence technology, BIGO's video-based products and services have gained immense popularity, with users in more than 150 countries. These include Bigo Live (live streaming) and Likee (short-form video).
 
 
 
 
 
 BIGO is dedicated to connecting the world and to enabling everyone to share their beautiful moments. With a vision to be a content platform that inspires one billion people's lives, BIGO aims to empower a new generation of users with an exciting new social language where they can showcase, discover and stay connected in a positive and creative online environment.
 
 
 
 
 
 Job Title: Senior User Operations &ndash; Live Streaming
 
 
 Location: Istanbul, Turkey
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 1. Handle all VIP customer inquiries efficiently with a strong sense of professionalism and urgency.
 
 
 2. Provide personalized operational support to high-value VIP users by understanding their behavior and preferences, promoting relevant platform features, and enhancing their live-streaming experience.
 
 
 3. Track VIP user re-charge behavior and retention data, actively collect user feedback, and identify actionable insights to improve user satisfaction and extend lifecycle value.
 
 
 4. Build and maintain strong, trust-based relationships with VIP users by becoming a reliable, go-to advisor.
 
 
 5. Collaborate closely with internal teams (content, moderation, product, etc.) to resolve user issues and continuously improve the overall user experience.
 
 
 6. Design and run user engagement campaigns to improve user retention, increase platform usage, and support revenue growth.
 
 
 
 
 
 
 
 
 
 Requirements:
 
 
 
 1. Turkish and fluent English language (both written and spoken).
 
 
 2. Proven experience in VIP customer management or user operations&mdash;preferably within the live-streaming, gaming, or internet industry.
 
 
 3. Strong customer-first mindset: passionate about user satisfaction, with excellent communication, negotiation, and interpersonal skills.
 
 
 4. Strong project management skills with the ability to multitask and prioritize effectively.
 
 
 5. Willingness to work flexible hours, including night shifts based on user demand (night shift compensation provided).
 
</div>

Customer Service Specialist

Reset HR Consulting

For our global client, we are seeking a Chief Operating Officer to serve as their first anchor in T&uuml;rkiye- a pivotal role responsible for building trade corridors, managing government and institutional relations, and laying the foundation for future local operations.This position combines deal origination, stakeholder engagement, and operational execution.Job Description:<ul><li>Identify and secure mining, trade, and investment opportunities (copper, lithium, chrome, manganese, cobalt and others).</li><li>Negotiate off-take, JV, and supply agreements with manufacturers, mining companies, traders and buyers.</li><li>Engage with ministries, mining and trade authorities, and regulators to secure approvals, concessions and export licenses.</li><li>Represent the company in high-level institutional and governmental discussions.</li><li>Oversee logistics chains from mine to port and customer (trucking, rail, warehousing).</li><li>Ensure compliance with local laws, environmental standards, and export regulations.</li><li>Map and engage key stakeholders across mining, trade, logistics, and finance.</li><li>Position the company as a trusted partner in T&uuml;rkiye&rsquo;s industrial and economic development.</li><li>Collaborate with global headquarter to establish the company&rsquo;s legal and operational presence in T&uuml;rkiye.</li></ul>Requirements:<ul><li>University degree</li><li>Advanced level of English, both written and spoken</li><li>Proven background in mining, trade, logistics and government relations is a MUST.</li><li>Strong local network within mining companies, traders, and logistics operators</li><li>Experience structuring mineral trade deals (e.g., LME-linked pricing, CIF/FOB contracts)</li><li>A highly respected, independent, and proactive professional with a strong entrepreneurial mindset.</li><li>Capable of operating as the first local anchor, later building and leading a national team.</li></ul>Please note that only shortlisted candidates will be contacted.Reset HR Consulting empowers organizations and individuals to thrive through deep expertise in talent, leadership, and culture. We partner with our clients to identify top talent, develop resilient leaders, and craft future-ready HR strategies, creating a lasting impact. Our services include recruitment solutions, executive search, leadership development, outplacement, employer branding, and HR projects. Headquartered in Istanbul, we serve clients across Turkey, Europe, and the Middle East.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;

Chief Operating Officer (COO) - Mining Trade

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