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(native dutch) customer support consultant, crypto (turkey, remote) Jobs in Istanbul

(native dutch) customer support consultant, crypto (turkey, remote)

account executive, edt istanbul Jobs in Istanbul

account executive, edt istanbul

account manager - istanbul Jobs in Istanbul

account manager - istanbul

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customer retention officer turkey

FXPRO

<div>Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story. 
As a Customer Retention Officer, you'll be responsible for providing comprehensive client support through various channels, managing account verification and funding processes, maintaining high-value client relationships, and gathering and reporting client feedback to ensure operational efficiency and client satisfaction. 
Responsibilities:
<ul>
<li>Deliver Service and Support to clients through Live Chat, email and phone, provide support by identifying problems and offering solutions</li>
<li>Focus on communicating with clients via outgoing phone calls for one of many reasons outlined by the head of the department.</li>
<li>Contact clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional/alternative documents to verify their profile.</li>
<li>Contact clients with defined time frames who are trying but failing to fund their accounts via one of our offered methods. Supporting them with completing this process and offering/suggesting alternatives.</li>
<li>Maintain relationships with higher value clients as needed to ensure the smooth continuation of business.</li>
<li>Collect feedback from clients with relation to products, services, and payment methods and pass on a detailed email to management to review and implement as necessary.</li>
<li>Ensure client records are kept up to date and all communication and guidance provided to clients is recorded.</li>
<li>Contact clients for any pending matters related to their accounts.</li>
<li>Anything else that the head of the department deems necessary.</li>
<li>Handle the tickets in the live chats in the designated languages</li>
<li>Perform any other duties and responsibilities assigned by the Account Manager or management team.</li></ul> 


Requirements: 
<ul>
<li>Fluent in Turkish and English Languages, with excellent written and verbal communication skills</li>
<li>Proven experience in providing customer service and support via chat, email, and phone</li>
<li>Strong problem-solving and analytical skills to address customer issues</li>
<li>Ability to manage multiple tasks and prioritize effectively</li>
<li>Experience with customer support software and CRM systems</li>
<li>Detail-oriented with strong organizational and record-keeping abilities</li>
<li>Ability to build and maintain client relationships 
</li>
<li>Experience in financial services or online trading</li></ul> 


Benefits
<ul>
<li>Competitive compensation package</li>
<li>21 days off and 15 sick leaves annually</li></ul></div>

Customer Retention Officer (Turkey)

letgo

<div>
 
 We're seeking individuals who share our passion for creating products that resonate with our users and customers. Overcoming challenges is a core team value that is just as important. Fostering a diverse and inclusive workplace where mutual learning thrives is integral to our core values. We're not just searching for exceptional "talent"; we're on the lookout for exceptional individuals as well 🙂.
 
 
 
 
 
 Are you prepared to make a meaningful impact? Join us in disrupting and unleashing the untapped potential of the second-hand market in Turkey 🚀.
 
 
 
 
 
 Even if you're not entirely certain that you meet all our criteria, don't hesitate to reach out. Humility is a virtue we appreciate - your character is just as compelling to us as your talent.
 
 
 
 
 
 Letgo is one of the leading platforms for buying and selling second-hand goods. With millions of users across Turkey, we're transforming the way people think about ownership and sustainable commerce. We're now looking for a visionary and results-driv
 
 en Chief Marketing Officer (C
 
 MO) to join our executive team and lead our next stage of growth.
 
 
 
 
 
 
 
 
 
 Role Overview:
 
 
 
 As CMO, you will be responsible for shaping and executing Letgo&rsquo;s marketing, commercial, and growth strategies. You will lead a multidisciplinary team and play a key role in driving user acquisition, engagement, monetization, and overall revenue generation. This role reports directly to the CEO and is a strategic partner in company-wide decision-making.
 
 
 
 
 
 
 
 
 
 What You Will Be Doing:
 
 
 <ul>
 <li>
 Own and lead the entire Marketing, Commercial, and Growth functions.
 </li>
 <li>
 Define and execute data-driven go-to-market and brand strategies that fuel revenue growth.
 </li>
 <li>
 Lead digital marketing, content, PR, demand generation, and communications efforts.
 </li>
 <li>
 Oversee performance marketing, brand marketing, CRM, partnerships, and content.
 </li>
 <li>
 Identify new monetization opportunities and optimize existing revenue streams.
 </li>
 <li>
 Drive customer acquisition, retention, and lifetime value in collaboration with Product and Design teams.
 </li>
 <li>
 Oversee the full marketing funnel from awareness to lead generation to nurturing.
 </li>
 <li>
 Build and manage high-performing, cross-functional teams.
 </li>
 <li>
 Analyze market trends and user insights to stay ahead of the competition.
 </li>
 <li>
 Manage the marketing budget and ensure strong ROI across all initiatives.
 </li>
 <li>
 Establish KPIs and regularly report on marketing performance and metrics to the executive team.
 </li>
 <li>
 Represent the marketing function at the executive and board level.
 </li>
 </ul>
 
 
 
 
 
 You&rsquo;ll Be Great For This Role If:
 
 
 <ul>
 <li>
 Proven experience (15+ years) in senior marketing leadership roles, ideally in digital platforms, marketplaces, or C2C tech companies.
 </li>
 <li>
 Strong track record of driving measurable business results through marketing and growth strategies.
 </li>
 <li>
 Deep understanding of performance marketing, brand positioning, lifecycle marketing, and commercial optimization.
 </li>
 <li>
 Track record of driving rapid growth and brand elevation globally.
 </li>
 <li>
 Strong digital marketing expertise across performance marketing, SEO/SEM, social, content, and CRM.
 </li>
 <li>
 Experience managing large teams and budgets across diverse functions.
 </li>
 <li>
 Analytical mindset with a passion for experimentation and continuous improvement.
 </li>
 <li>
 Ability to work in a fast-paced, high-growth, entrepreneurial environment.
 </li>
 <li>
 Comfortable with both strategic leadership and hands-on execution when needed.
 </li>
 <li>
 Excellent communication and leadership skills; fluent in English.
 </li>
 </ul>
 
 
 
 
 
 What We Have For You;
 
 
 <ul>
 <li>
 Comprehensive benefits such as life and health insurance, bonus scheme,etc.
 </li>
 <li>
 Flexible working and hybrid opportunity
 </li>
 <li>
 Opportunity to learn and develop within the company
 </li>
 <li>
 Career guidance &amp; path
 </li>
 <li>
 A dynamic work environment
 </li>
 </ul>
</div>

Chief Marketing Officer

Sartorius

<div>
 Do you have experience as a Service Technician or Engineer working with electrical or automated equipment in a regulated environment or in another industry? Or do you have experience in servicing or calibrating equipment and are looking to take the next step in your career and use your experience in a field service role supporting customers for bioprocess equipment?
 
 
 We are looking for a Field Service Engineer for our Service department at Sartorius Turkey. In this role, you will be responsible for installation, commissioning, maintaining, servicing, and repairing equipment in our bioprocess portfolio such as such as purification, filtration, fluid management and fermentation technologies at our customer&rsquo;s sites in Turkey.
 
 
 The role is field based, attending at customers site 3-4 days a week within Turkey. You are ideally living in Istanbul or nearby.
 
 
 
 Please apply in English only.
 
 
 
 
 Grow
 
 
 with
 
 
 us
 
 
 &ndash;
 
 
 Your
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 On a daily basis you will be responsible for providing service and customer support during field and in house visits
 </li>
 <li>
 You will carry out the validation and commissioning of equipment in our bioprocess solutions portfolio at our customers&rsquo; sites
 </li>
 <li>
 Installation, qualification, maintenance and repair of our systems in the pharmaceutical and biotechnological industry
 </li>
 <li>
 You will produce timely and detailed service reports, test reports, issue certificate of analysis for equipment in a timely manner
 </li>
 <li>
 Follow company&rsquo;s procedures and policies as well as ISO, MS, GMP standards on customer sites
 </li>
 <li>
 You will work closely with technical team in Germany and UK and share information across the organization and solve complex technical issues
 </li>
 <li>
 Collaborate with the sales department in order to enable new opportunities
 </li>
 <li>
 Do you enjoy building relationship with customers? You will improve customer satisfaction; help maximise customer retention whilst providing excellent customer service
 
 
 </li>
 </ul>
 
 What
 
 
 will
 
 
 convince
 
 
 us
 
 
 
 <ul>
 <li>
 Technical Education in electronics, mechatronics or related discipline would be ideal
 </li>
 <li>
 You may have experience servicing, repairing, calibrating, maintaining electrical or automated (robotic) equipment (bioreactor) or laboratory equipment in a regulated environment, however training will be provided
 </li>
 <li>
 You may have field service experience working in the pharmaceutical, biological, or chemical industry following GMP or ISO standards in a similar role though candidates from other industries will also be considered (manufacturing, electronics etc.)
 </li>
 <li>
 Ability to troubleshoot, test, repair, calibrate and service technical equipment
 </li>
 <li>
 Ability to work autonomously and unsupervised
 </li>
 <li>
 Ability to work flexibly and efficiently and to adapt quickly to changing work schedules
 </li>
 <li>
 Willingness to travel within Turkey and EU
 </li>
 <li>
 Strong customer service skills and great communication skills in English
 </li>
 <li>
 Full &ndash; driving license
 
 
 </li>
 </ul>
 
 What
 
 
 we
 
 
 offer
 
 
 
 
 Benefits
 
 
 
 As a growing global life science company, stock listed on the DAX and TecDAX, Sartorius offers a wide range of Benefits:
 
 
 <ul>
 <li>
 Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings , coaching for managers
 </li>
 <li>
 Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network
 </li>
 <li>
 Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
 
 
 </li>
 </ul>
 
 About Sartorius
 
 
 
 Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
 
 
 We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
 
 
 Join our global team and become part of the solution. We are looking forward to receiving your application.
 
 
 www.sartorius.com/careers
</div>

Field Service Engineer - Turkey

HOI Holding

<div>
 App Growth Specialist (Mobile Apps)
 
 📍 Location: Istanbul, Turkey (Preferably Asian Side)
 
 
 🕰️ Work Mode: 6 days/week | Hybrid or Onsite (Bak&inodot;rk&ouml;y &ndash; Yal&inodot; Atak&ouml;y)
 
 🌍 About Us
 
 
 Guide of Dubai
 
 is a travel-tech super app developed under HOI Holding, offering an all-in-one platform for hotel bookings, tours, experiences, visa tracking, car and yacht rentals in the UAE.
 
 
 We&rsquo;re integrated with major partners like
 
 Emirates Skywards, FlyDubai, AirArabia
 
 , and aim to reach
 
 100,000 users and $10M GMV
 
 by 2026.
 
 
 We&rsquo;re looking for someone who&rsquo;s ready to grow fast with us in a high-impact role.
 
 🎯 What You&rsquo;ll Do
 <ul>
 <li>
 Design and execute
 
 user acquisition and retention strategies
 
 for iOS and Android
 </li>
 <li>
 Optimize
 
 App Store &amp; Google Play
 
 listings (ASO)
 </li>
 <li>
 Monitor and improve performance across the full
 
 growth funnel
 
 : acquisition, activation, retention
 </li>
 <li>
 Track and report on growth KPIs:
 
 CAC, LTV, ARPU, Retention, Downloads
 
 </li>
 <li>
 Support influencer campaigns and paid media strategies
 </li>
 <li>
 Collaborate with SEO, content, and CRM teams for omni-channel growth
 </li>
 <li>
 Use
 
 AppsFlyer, Firebase
 
 , and analytics tools to run A/B tests and interpret user behavior
 </li>
 <li>
 Work closely with the Product and Marketing teams on go-to-market efforts
 </li>
 </ul>
 🧠 What We&rsquo;re Looking For
 <ul>
 <li>
 
 Graduate of one of the Top 5 universities in Turkey
 
 (Bo&gbreve;azi&ccedil;i, METU, ITU, Ko&ccedil;, Sabanc&inodot; or equivalent)
 </li>
 <li>
 
 3+ years of experience
 
 in mobile app growth or user acquisition
 </li>
 <li>
 Hands-on knowledge of
 
 ASO, Firebase, AppsFlyer, Meta Ads, Google Ads
 
 </li>
 <li>
 Strong analytical mindset; confident with numbers, dashboards, and campaign metrics
 </li>
 <li>
 Experience in a
 
 startup or fast-paced tech environment
 
 is a big plus
 </li>
 <li>
 Proficient in English (written and spoken)
 </li>
 <li>
 Self-starter with high ownership and fast learning ability
 </li>
 </ul>
 💼 What We Offer
 <ul>
 <li>
 Key role in a fast-growing, Dubai-based super app
 </li>
 <li>
 Competitive salary + performance-based bonuses
 </li>
 <li>
 Opportunity to make a measurable impact
 </li>
 <li>
 Dynamic, ambitious team with global expansion plans
 </li>
 <li>
 A chance to help shape the future of travel in MENA and beyond
 </li>
 </ul>
 
 
 
</div>

App Growth Specialist (Mobile Apps)

LikeCard

<div>
 
 
 Job Title:
 
 Business Development Manager &ndash; B2B Sales
 
 
 Location:
 
 Istanbul, Turkey
 
 
 Department:
 
 LikeCard Turkey &ndash; Digital Products
 
 
 
 
 Job Description
 
 
 
 
 We are looking for a seasoned and goal-oriented Business Development Manager to drive B2B sales growth for LikeCard Turkey&rsquo;s digital product portfolio. The role focuses on identifying, securing, and expanding partnerships with corporate clients and institutional stakeholders across Turkey.
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Drive B2B sales by identifying and onboarding new corporate clients, distributors, and institutional buyers in the digital products space
 
 </li>
 </ul>
 <ul>
 <li>
 Manage the full sales cycle &mdash; from prospecting and outreach to negotiation, closing, and post-sale relationship management
 
 </li>
 </ul>
 <ul>
 <li>
 Monitor performance of existing B2B partners and implement growth strategies to maximize sales and retention
 
 </li>
 </ul>
 <ul>
 <li>
 Build and maintain a strong pipeline of qualified leads through proactive outreach and effective follow-ups
 
 </li>
 </ul>
 <ul>
 <li>
 Collaborate with internal teams (e.g. operations, finance and legal) to ensure seamless execution of B2B deals
 
 </li>
 </ul>
 <ul>
 <li>
 Conduct regular performance reviews and provide detailed reporting on client activity, market opportunities, and risks
 
 </li>
 </ul>
 <ul>
 <li>
 Stay informed on B2B market trends, pricing dynamics, and competitor activity in Turkey and the globe to maintain a strong commercial edge
 
 </li>
 </ul>
 <ul>
 <li>
 Ensure all partnerships and sales activities are in line with the company&rsquo;s commercial strategy and compliance standards
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from a reputable university
 
 </li>
 </ul>
 <ul>
 <li>
 Fluent in English (written and spoken)
 
 </li>
 </ul>
 <ul>
 <li>
 Minimum 5 years of B2B sales or business development experience in e-commerce, fin-tech, digital products, banking, or retail sectors
 
 </li>
 </ul>
 <ul>
 <li>
 Proven track record of meeting or exceeding sales targets in a B2B-focused role
 
 </li>
 </ul>
 <ul>
 <li>
 Excellent negotiation, communication, and relationship management skills
 
 </li>
 </ul>
 <ul>
 <li>
 Strong analytical and commercial acumen
 
 </li>
 </ul>
 <ul>
 <li>
 Ability to work independently and manage multiple accounts in a fast-paced environment
 
 </li>
 </ul>
 <ul>
 <li>
 Familiarity with digital product distribution models (e.g. game pins, gift cards, subscriptions) is a strong plus
 
 </li>
 </ul>
</div>

Business Development Manager – B2B Sales

Midas

<div><div>At Midas, we are working on real-life user needs to transform the world of finance.</div><div>
We&rsquo;ve transformed investing in Turkey by delivering a seamless experience for everyday investors.</div><div>
Today, 3.5 million users invest with Midas. Backed by an $80M Series B, the largest fintech investment ever in Turkey, we are scaling faster than ever.</div><div></div><div> 
At Midas, we exchange ideas, complement each others skills, and share experiences. In this way, everyone contributes to an atmosphere in which we challenge ourselves, and come up with new ideas and expand our vision. We are a team shaping the future of trading in Turkey and growing rapidly. As Turkey's first effortless stock trading platform, we are looking for Product Data Analyst who will join our talented Data Analytics Team that works on mission-critical applications.</div>
<h3 class="jobSectionHeader">About Midas Team</h3><ul><li>
We solve challenging problems and build 10x better products</li><li>
We expect hard work, high ownership, a strong desire to learn.</li><li>
We bring the best people, holding high quality standards, and an environment of speed and ambition</li><li>
You will get to push your boundaries and learn from the best</li></ul><h3 class="jobSectionHeader">
What You&rsquo;ll Ship</h3><ul><li>
Data Analysis &amp; Insight Generation: Analyze large datasets to deliver strategic recommendations to Product, Engineering, Growth, and Business teams, including root cause analysis of key problem areas.</li><li>
Reporting &amp; Dashboard Development: Build product performance dashboards with KPIs, prepare monthly and ad hoc reports, and manage automated reporting processes.</li><li>
Data Visualization &amp; Storytelling: Create clear and impactful visualizations that effectively communicate insights and tell the story behind the data.</li><li>
Communication &amp; Collaboration: Present insights across the organization through reports and presentations, while working closely with product and engineering teams to inform and support strategy.</li><li>
Data Infrastructure &amp; Organizational Skills: Develop datamart and DWH structures for internal and self-service use, demonstrating strong organizational, detail orientation, and prioritization skills.</li></ul><h3 class="jobSectionHeader">
Cultural Competencies</h3><ul><li>
Takes full ownership &mdash; doesn&rsquo;t wait, just solves</li><li>
Questions assumptions and rebuilds from first principles</li><li>
Balances speed and quality &mdash; ships fast, but always clean</li><li>
Collaborates fluidly across teams; communicates clearly, with empathy and precision</li></ul><h3 class="jobSectionHeader">
What You&rsquo;ll Bring</h3><ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Economics, Management Engineering, Industrial Engineering, or a related quantitative field.</li><li>
Strong proficiency in SQL, Tableau (or other data visualization tools); knowledge of Python is a plus.</li><li>
Design and analyze A/B tests, create predictive and explanatory models, and conduct proactive analytical projects to improve product performance.</li><li>
Knowledge of customer acquisition, re-engagement, and retention strategies to support product growth.</li><li>
Ability to handle complex projects and apply statistical methods (e.g., hypothesis testing, logistic regression) to measure results and drive insights.</li></ul></div>

Product Data Analyst

<div>
 At Midas, we are working on real-life user needs to transform the world of finance.
 
 
 We&rsquo;ve transformed investing in Turkey by delivering a seamless experience for everyday investors.
 
 
 Today, 3.5 million users invest with Midas. Backed by an $80M Series B, the largest fintech investment ever in Turkey, we are scaling faster than ever.
 
 
 At Midas, we exchange ideas, complement each others skills, and share experiences. In this way, everyone contributes to an atmosphere in which we challenge ourselves, and come up with new ideas and expand our vision. We are a team shaping the future of trading in Turkey and growing rapidly. As Turkey's first effortless stock trading platform, we are looking for Product Data Analyst who will join our talented Data Analytics Team that works on mission-critical applications.
 
 
 
 About Midas Team
 
 
 
 <ul>
 <li>
 We solve challenging problems and build 10x better products
 </li>
 <li>
 We expect hard work, high ownership, a strong desire to learn.
 </li>
 <li>
 We bring the best people, holding high quality standards, and an environment of speed and ambition
 </li>
 <li>
 You will get to push your boundaries and learn from the best
 
 
 
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Ship
 
 
 
 <ul>
 <li>
 Data Analysis &amp; Insight Generation: Analyze large datasets to deliver strategic recommendations to Product, Engineering, Growth, and Business teams, including root cause analysis of key problem areas
 </li>
 <li>
 Reporting &amp; Dashboard Development: Build product performance dashboards with KPIs, prepare monthly and ad hoc reports, and manage automated reporting processes
 </li>
 <li>
 Data Visualization &amp; Storytelling: Create clear and impactful visualizations that effectively communicate insights and tell the story behind the data
 </li>
 <li>
 Communication &amp; Collaboration: Present insights across the organization through reports and presentations, while working closely with product and engineering teams to inform and support strategy
 </li>
 <li>
 Data Infrastructure &amp; Organizational Skills: Develop datamart and DWH structures for internal and self-service use, demonstrating strong organizational, detail orientation, and prioritization skills
 
 
 
 
 
 </li>
 </ul>
 
 Cultural Competencies
 
 
 
 <ul>
 <li>
 Takes full ownership &mdash; doesn&rsquo;t wait, just solves
 </li>
 <li>
 Questions assumptions and rebuilds from first principles
 </li>
 <li>
 Balances speed and quality &mdash; ships fast, but always clean
 </li>
 <li>
 Collaborates fluidly across teams; communicates clearly, with empathy and precision
 
 
 
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Economics, Management Engineering, Industrial Engineering, or a related quantitative field
 </li>
 <li>
 Strong proficiency in SQL, Tableau (or other data visualization tools); knowledge of Python is a plus
 </li>
 <li>
 Design and analyze A/B tests, create predictive and explanatory models, and conduct proactive analytical projects to improve product performance
 </li>
 <li>
 Knowledge of customer acquisition, re-engagement, and retention strategies to support product growth
 </li>
 <li>
 Ability to handle complex projects and apply statistical methods (e.g., hypothesis testing, logistic regression) to measure results and drive insights
 
 
 
 
 </li>
 </ul>
</div>

Explore 906+ Customer retention officer turkey in Istanbul this September. Find roles across top companies and apply now to boost your career.

906 customer retention officer turkey jobs IN Istanbul

Customer Retention Officer (Turkey)

Chief Marketing Officer

Field Service Engineer - Turkey

App Growth Specialist (Mobile Apps)

Business Development Manager – B2B Sales

Product Data Analyst

Product Data Analyst