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customer retentions specialist

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Retentions Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Retention &amp; Upgrades: Utilize strategic retention techniques to transform cancellation requests into opportunities for customer upgrades and savings. Manage to reduce customer churn and enhance customer retention effectively.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Stellar communication skills.</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Job Type: Full-Time | PermanentExperience: At least two years of experience in similar capacitySalary: Up to PKR 150,000 per month | Tier base model | KPIs | Incentives (i.e. Annual Bonus, Anniversary Bonus, Punctuality, Weekday &amp; Birthday Allowance along with other fringe benefits)Location: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Rate your spoken English on a scale of 1-05 (05 being highest)</li></ul>Experience:<ul><li>International Call Centre: 1 year (Preferred)</li></ul>Work Location: In person

Customer Retentions Specialist

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Retention Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our product &amp; services. Your role involves direct interaction with customers to resolve issues, retain clients, sales &amp; enhance over all satisfaction within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Retention &amp; Upgrades: Utilize strategic retention techniques to transform cancellation requests into opportunities for customer upgrades and savings. Manage to reduce customer churn and enhance customer retention effectively.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Stellar communication skills.</li><li>A-Levels / O-Levels are also encourage to apply</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth along with employee satisfaction.</li><li>Timings: Afternoon shift starting from 01:00PM - 09:30PM | 02:00 PM - 10:30 PM | 03:00 PM - 11:30 PM) with alternate weekends off.</li><li>Annual Bonus, Anniversary Bonus, Retention Bonus, Punctuality Bonus, Weekday Allowance, Birthday Allowance, KPI based rewards along with several other fringe benefits.</li><li>Office location: PECHS, Block-6, Shahra-e-Faisal, Karachi.</li></ul>Job Type: Full-timePay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Rate your English Communication on a scale of 01 - 05 (1 would be the lowest &amp; 5 would be the highest)</li></ul>Experience:<ul><li>International Call Centre: 2 years (Required)</li></ul>Work Location: In person

Linkitsoft

Title: Customer support Specialist.Job Description:LINKITSOFT is looking for a highly skilled customer support Specialist to join our team. An ideal candidate would have good English fluency and the ability to carry out a conversation with a target-oriented approach. you'll be at the forefront of our customer experience. You will handle a wide range of customer inquiries, including calls, emails, and queries, with a focus on providing top-notch support and ensuring customer satisfaction.Responsibilities:<ul><li>Comprehensive Product oriented training will be provided.</li><li>Address customer inquiries, resolve issues, and provide assistance promptly and professionally through various communication channels (phone, email, chat).</li><li>Collaborate with team members and other departments to address customer issues efficiently.</li><li>Gather customer feedback and insights to improve our services and provide input to the development team.</li><li>Identify and resolve customer concerns, including issues with orders, payments, or delivery.</li></ul>REQUIRMENTS:<ul><li>Must have at least 1-year of experience as a CSR.</li><li>Proficiency in English Speaking.</li><li>Must be dependable and a team player.</li><li>Excellent verbal and written communication skills.</li><li>Market Competitive Salary.</li></ul>Note: Only shortlisted candidates will be contacted. Avoid sharing irrelevant CVs.Job Details: Company: LINKITSOFT Type: Full-Time Job / Contract Basis / Night-Shift Location: Karachi, Sindh, PakistanJob Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Customer Support Representative

Innova8ors

This is a full-time role located in Karachi for a Front Sales Social Media Discord &amp; Twitch Specialist. The Front Sales Social media, Discord &amp; Twitch Specialist will be responsible for developing and implementing strategies to drive sales through these channels, improving engagement with existing clients, managing customer relations, and identifying business opportunities. This role requires excellent communication, analytical, and problem-solving skills, as well as in-depth knowledge of Discord, Twitch, and social media platforms.Job Types: Full-time, Part-timePay: Rs20,000.00 - Rs50,000.00 per monthWork Location: In person

Twitch, Discord & Twitter Sales Executive

Dany Tameerat

We are seeking a detail-oriented and results-driven HubSpot CRM Specialist to manage, optimize, and enhance our HubSpot CRM system. The ideal candidate will be responsible for ensuring smooth CRM operations, streamlining workflows, maintaining data accuracy, and driving automation to support sales, marketing, and customer success teams. This role requires a deep understanding of HubSpot&rsquo;s tools, reporting, integrations, and best practices.Key Responsibilities:<ul><li>Manage and maintain the HubSpot CRM system, ensuring data integrity and accuracy.</li><li>Build, optimize, and manage automated workflows, pipelines, and sequences to support lead nurturing and sales processes.</li><li>Collaborate with sales, marketing, and customer success teams to align CRM usage with business goals.</li><li>Create dashboards and reports to track KPIs, pipeline health, and campaign performance.</li><li>Provide training, support, and documentation for HubSpot users across departments.</li><li>Ensure seamless integration of HubSpot with other business tools and platforms.</li><li>Regularly audit CRM data and processes to recommend improvements for efficiency and scalability.</li><li>Stay updated on HubSpot product updates, trends, and CRM best practices.</li></ul>Qualifications:<ul><li>Proven experience working as a HubSpot CRM Specialist, Administrator, or similar role.</li><li>Strong knowledge of HubSpot CRM, Marketing Hub, Sales Hub, and related features.</li><li>Proficiency in CRM automation, workflows, reporting, and pipeline management.</li><li>Understanding of marketing automation, lead scoring, and customer lifecycle management.</li><li>Experience with third-party integrations and APIs is a plus.</li><li>Strong analytical, problem-solving, and communication skills.</li><li>Ability to work independently and collaboratively with cross-functional teams.</li></ul>Preferred Skills:<ul><li>HubSpot Certification(s) (Marketing, Sales, or CRM Implementation).</li><li>Familiarity with digital marketing, inbound methodology, and sales enablement strategies.</li><li>Knowledge of data analysis and visualization tools.</li></ul>Benefits:<ul><li>Competitive salary package.</li><li>Health and wellness benefits.</li><li>Professional development opportunities, including HubSpot training and certifications.</li><li>Flexible working environment.</li></ul>Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

Hubspot CRM Specialist

Khas Group of Industries

Job Description: We are seeking a WordPress Developer &amp; SEO Specialist to manage and enhance our company&rsquo;s web presence. This dual-role requires someone highly skilled in WordPress (Elementor preferred), with a strong understanding of SEO best practices, customer experience (CX), and Google tools. Key Responsibilities:<ul><li>Develop and maintain custom WordPress themes using Elementor</li><li>Ensure all websites are fully responsive and optimized for UX</li><li>Implement SEO strategies to boost organic traffic and visibility</li><li>Manage and optimize content for Google Search Console and Google Business Profile</li><li>Improve overall website structure, speed, and performance</li><li>Stay updated with the latest in SEO trends and algorithm changes</li></ul>Required Skills:<ul><li>Strong expertise in WordPress and Elementor</li><li>Deep understanding of SEO, CX, and content optimization</li><li>Proficient in Google Search Console, Google Business Tools, and SEO plugins</li><li>Ability to analyze performance metrics and adjust strategies accordingly</li></ul>How to Apply: Please send your updated resume to careers@khasindustries.com with the subject line &quot;WordPress Developer or Editor (SEO Specialist)&quot;.Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

WordPress Developer / Editor (SEO Specialist)

Ezone Pearl

Join Our Team as an E-Commerce Executive (Marketplace Specialist)Location: Gulshan-e-Iqbal, Karachi (Onsite Only) Timings: Full-Time | 9:30 AM &ndash; 6:00 PM Salary Range: PKR 35,000 &ndash; 45,000 per monthAbout Us: We are a growing e-commerce business passionate about delivering unique and high-quality products to a global customer base. As we expand our online presence across international marketplaces, we are looking for a driven E-Commerce Executive (Marketplace Specialist) to join our dynamic team.Role Overview: As an E-Commerce Executive, you will manage and optimize our online store(s) on leading global marketplaces. This role requires strong attention to detail, creativity in listing optimization, and strategic thinking to drive sales and improve visibility.Key Responsibilities:<ul><li>Listing Management: Create, edit, and optimize product listings with strong SEO and keyword strategies.</li><li>Market Research: Analyze competitors and marketplace trends to identify growth opportunities.</li><li>Pricing &amp; Promotions: Implement competitive pricing strategies, discount offers, and coupon codes.</li><li>Advertising Campaigns: Run and optimize marketplace ads to boost visibility and sales.</li><li>Collaboration: Work with designers and content creators to ensure engaging product images and descriptions.</li><li>Customer Service: Manage inquiries, resolve issues, and maintain excellent customer satisfaction.</li><li>Feedback &amp; Reviews: Monitor and respond to customer feedback to maintain a positive reputation.</li><li>Branding: Ensure consistency in store branding, creativity, and product presentation.</li></ul>Requirements:<ul><li>1&ndash;3 years of hands-on experience managing online marketplace stores (Amazon / eBay / Etsy preferred).</li><li>Strong knowledge of SEO, ads, and e-commerce strategies.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work independently as well as with a creative team.</li></ul>Perks of Joining Us:Competitive Salary Growth &amp; Learning Opportunities Friendly Work EnvironmentJob Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Are you okay with an onsite morning job at Gulshan-e-Iqbal, Karachi?</li><li>Which e-commerce platforms/marketplaces do you have experience with</li><li>How many years of marketplace experience do you have?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>Have you attended any marketplace-related certifications/training? If yes, please specify.</li></ul>Work Location: In personApplication Deadline: 15/10/2025

E-Commerce Executive (Marketplace Specialist)

Explore 903+ Customer retentions specialist in Karachi this October. Find roles across top companies and apply now to boost your career.

903 customer retentions specialist jobs IN Karachi

Customer Retentions Specialist

Customer Retentions Specialist

Customer Support Representative

Twitch, Discord & Twitter Sales Executive

Hubspot CRM Specialist

WordPress Developer / Editor (SEO Specialist)

E-Commerce Executive (Marketplace Specialist)