customer service advisor - english speakers - alex Jobs in Alexandria

customer service advisor - english speakers - alex

customer service representative Jobs in Alexandria

customer service representative

call centre agent

customer support representative (arabic/german/english) Jobs in Alexandria

customer support representative (arabic/german/english)

customer service advisor english speakers alex

Concentrix

<div><div><div><div><div>Location</div>
<div>Alexandria, Egypt
</div></div><div><div>Language</div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader">Summary</h2>
Join Concentrix Today!<h2 class="jobSectionHeader">
Description</h2><div> 
Job Description 
Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.</div> 


In this role, you'll:

Be the friendly voice to one of our major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice. 
Become a product pro, mastering the ins and outs of the latest trends. 
Troubleshoot issues with patience and a can-do attitude. 
Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience. 
Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. 
Essential Functions/Core Responsibilities

Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;) 
Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer. 
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer. 
Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures. 
Maintain basic knowledge of client products and/or services. 
Prepare complete and accurate work including appropriately notating accounts as required. 
Participate in activities designed to improve customer satisfaction and business performance. 
Offer additional products and/or services. 
Candidate Profile 
A minimum high school diploma with 3 to 6 months of relevant experience is preferred.

Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences. 
Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently. 
Basic computer navigation skills and PC Knowledge. 
Ability to work as a team member, as well as independently. 
Dependable with proficient attention to detail. 
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner. 
Able to rotate shifts, as needed. 
Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions. 
Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service. 
Based on location and/or program, additional experience/skills may be required 

<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul> 


Career Framework Role

Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels. 


We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! 


Disclaimer 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.</div></div></div><div></div>

Customer Service Advisor - English Speakers - Alex

Work wonders 

VOD UK, a leading international company, is hiring for Full-Time positions in Cairo&amp;Alex, Egypt.Job Description:Manage client accounts, maintain strong relationships with international clients, and deliver outstanding customer service.What We Offer:- Competitive Salary- Transportation Provided- No Overnight Shifts- Hybrid Work Model- Connectivity Allowance: 650 EGP/monthQualifications:- Proficiency in English (B2+ to C1 level, written and spoken)- Problem-solving skills and ability to manage multiple priorities- Detail-oriented and highly organized- Egyptian nationals onlyGrads,Dropout&amp;Gapyears are welcome to applyHow to Apply:Send a message with your qualifications and interest to 01013282103.Job Type: Full-timePay: From E&pound;13,000.00 per month

Customer Service Representative

WOW24-7

We are looking for a part-time Dedicated Agent to join our partner company. This role focuses on managing customer applications, collecting and processing supporting documents, and providing exceptional customer support via voice, chat, and email. The ideal candidate will be detail-oriented, organized, and skilled in multitasking.Requirements<ul><li>German C1, Arabic C1, English B1 (for internal communication only), Kurdish (will be a plus).</li><li>Experience in customer support through voice, chat, and email.</li><li>Excellent organizational and communication skills.</li><li>Ability to collect, review, and process customer documentation accurately.</li><li>Strong problem-solving skills and attention to detail.</li><li>Empathy and professionalism when handling inquiries from customers, schools, and tutors.</li></ul>Responsibilities<ul><li>Provide customer support across multiple channels: voice, chat, and email.</li><li>Managing applications by collecting supporting documents from customers and schools (via email, chat, and phone).</li><li>Conduct sales outreach by calling warm leads and finalizing contracts.</li><li>Handle pre-sales and post-sales questions.</li><li>Troubleshoot and resolve common issues.</li><li>Communicate effectively with parents, schools, tutors, and internal teams.</li><li>Handle and resolve complaints with empathy and professionalism.</li><li>Send reminders and updates as needed.</li></ul>Would be a plus<ul><li>Experience in education, admissions, or tutoring services.</li><li>Background in sales or contract handling.</li><li>Knowledge of the Kurdish language</li><li>Experience handling sensitive customer data.</li></ul>Work conditions<ul><li>Remote work.</li><li>The probation period is two months.</li><li>Schedule: 20 (twenty) hours per week - 4 (four) hours per day during European business hours, Monday through Friday.</li><li>Full-time after a few months.</li></ul>Job Type: Part-timePay: E&pound;30,000.00 - E&pound;36,000.00 per monthExpected hours: 20 per weekApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written German? Have you had experience communicating with native German speakers?</li><li>Is Arabic your native language?</li><li>How would you assess your fluency in English?</li><li>Do you speak Kurdish? If yes, at what level?</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>

Customer Support Representative (Arabic/German/English)

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 Responsible for the City of Alex in terms of Strategy, Growth, Driving Sales, Account Management, and marketing by understanding the city&rsquo;s performance drivers and KPIs and setting targeted strategies, objectives, and an action plan.
 
 
 In addition, responsible via dotted line responsibility to oversee and drive the city&rsquo;s success across marketing, logistics, people, etc.
 
 
 This role holder requires a strong leadership presence able to drive high-level strategy as well as operate at the lowest level of detail. The role holder also needs to influence both with directly as well as indirect stakeholders internally and externally.
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
 <ul>
 <li>
 Alexandria&rsquo;s - Operation and financial performance to achieve Profitability and growth
 </li>
 <li>
 Design a strategic business plan to achieve sales and revenue objectives and targets on a Monthly, Quarterly, and yearly basis.
 </li>
 <li>
 Responsible for identifying growth areas and setting achievable targets for new acquisitions and live restaurants in his/her area.
 </li>
 <li>
 Manage the overall city&rsquo;s performance (operating at the lowest level of detail across zones to win with partners, customers, and riders)
 </li>
 <li>
 Plan and Lead Marketing activities on the ground in alignment with the company's Marketing strategy to continuously generate sales opportunities.
 </li>
 <li>
 Handle and facilitate Logistics implementation in alignment with the Logistics Function SOP.
 </li>
 <li>
 Monitor competitor activities and set plans to improve the restaurant's potential growth.
 </li>
 <li>
 Generate extra revenue through team achievement of non-commission revenue (advertising) deals.
 </li>
 <li>
 Manage and follow up on the team&rsquo;s daily/weekly tasks closely, to ensure a high level quality performance and targets are achieved through coaching, motivating, and guiding the team to full capacity.
 </li>
 <li>
 Evaluate and assess targets on an individual level and provide objective feedback to support team members in their growth.
 </li>
 <li>
 Scale the team according to the current portfolio of brands and onboard new joiners.
 </li>
 <li>
 Create detailed reports to help the team achieve targets and maintain accurate records of restaurants&rsquo; details, such as accounts
 </li>
 <li>
 Integrate team tasks on the corresponding tools and dashboards used within the company.
 </li>
 <li>
 Collaborate with different internal teams to reach the designated KPIs and work closely with the Marketing, Finance, Operations, and Logistics Departments.
 </li>
 <li>
 Apply Talabat policies and procedures in the cluster to ensure the consistency of operations and culture.
 </li>
 <li>
 Work closely with the Public Relations and Communications department to represent the city and business at external events.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 8+ years of experience in Sales, Account Management, Operations, Management or related field
 </li>
 <li>
 5 years of leadership and management experience
 </li>
 <li>
 In-depth Knowledge of the Food Industry Market.
 </li>
 <li>
 Knowledge of professional proposals and pricing models.
 </li>
 <li>
 Knowledge of CRM.
 </li>
 <li>
 Proper and Direct Team Management Experience.
 </li>
 <li>
 Strong analytical skills.
 </li>
 <li>
 Strong leadership skills.
 </li>
 <li>
 Excellent Communication and interpersonal skills.
 </li>
 <li>
 Advanced English language speaker.
 </li>
 <li>
 E-commerce Experience is an advantage.
 </li>
 <li>
 Excellent Interpersonal and influencing/stakeholdering skills required across all levels internally and externally.
 </li>
 <li>
 Based in Alexandria or available to work from Alexandria on weekdays.
 </li>
 </ul>
</div>

City Head (Alex)

Octopus Outsourcing

<div>
 
 Career Opportunities at Octopus Outsourcing!
 
 
 
 
 
 We are expanding our team and actively seeking talented, driven professionals to join us in two key roles. If you're ready for a dynamic work environment with competitive packages, check out the details below!
 
 
 
 
 
 1️⃣
 
 English Customer Service Representative
 
 
 
 A fantastic opportunity to represent a premier English account:
 
 
 ⦁ Role: Customer Service Representative
 
 
 ⦁ Salary: 16,000 EGP Net
 
 
 ⦁ Shifts: Rotational (24/7, including Night and Overnight shifts)
 
 
 
 
 
 2️⃣
 
 Sales Representative
 
 
 
 Maximize your earning potential with our dedicated Sales team:
 
 
 ⦁ Role: Sales Representative
 
 
 ⦁ Salary: 18,000 EGP Net + Uncapped Commission (paid in USD)
 
 
 ⦁ Shifts: Fixed Shifts
 
 
 
 
 
 ✅
 
 We Provide:
 
 
 
 ⦁ Comprehensive Social and Medical Insurance
 
 
 ⦁ Dedicated Transportation support
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Fluency in English B2/C1
 </li>
 <li>
 Graduates
 </li>
 <li>
 Flexibility with rotational shifts
 </li>
 </ul>
 
 
</div>

Go tutors

About Us:Go Tutors is committed to providing exceptional service and support to our customers. We believe in building lasting relationships through every interaction. We are looking for a dynamic and organized individuals to join our team, someone who thrives in a fast-paced environment and is passionate about helping others.Position Overview:We are seeking a highly motivated and detail-oriented Call Centre &amp; Administrative Support Specialist. This unique role is a blend of direct customer interaction and crucial back-office support. The ideal candidate will be the first point of contact for our customers, handling inquiries with professionalism and empathy, while also taking ownership of key administrative tasks that ensure the smooth operation of our department. If you are a great communicator who also enjoys organizing and problem-solving behind the scenes, this is the perfect role for you.Key Responsibilities:Customer Interaction (Call Centre Duties):<ul><li>Answer inbound customer calls promptly and professionally, providing a positive first impression.</li><li>Address customer inquiries, resolve issues, and provide accurate information regarding products, services, and company policies.</li><li>Process bookings, forms, and applications accurately over the phone.</li><li>Handle and de-escalate customer complaints, providing appropriate solutions and alternatives.</li><li>Document all customer interactions, transactions, and details of inquiries, comments, and actions taken in the company CRM system.</li><li>Follow up on customer commitments and call-backs in a timely manner.</li></ul>Administrative Support (Admin Duties):<ul><li>Process and manage customer correspondence, including emails and written inquiries.</li><li>Update and maintain accurate customer databases and digital filing systems.</li><li>Assist in the preparation of regularly scheduled reports and presentations.</li><li>Perform data entry tasks with a high degree of accuracy.</li><li>Support other departments with administrative tasks as needed (e.g., scheduling, minute-taking for team meetings, inventory of office supplies).</li><li>Manage and organize shared digital drives and documents.</li></ul>Qualifications &amp; Skills:Required:<ul><li>Excellent English</li><li>High school diploma or equivalent.</li><li>Proven experience in a customer service role, preferably in a call centre environment.</li><li>Excellent verbal and written communication skills.</li><li>Strong active listening and problem-solving abilities.</li><li>Proficient computer skills and experience with Microsoft Office Suite (Word, Excel, Outlook).</li><li>Highly organized, with a keen eye for detail and the ability to manage multiple tasks simultaneously.</li><li>Patient, empathetic, and a team player with a positive attitude.</li></ul>Preferred:<ul><li>Previous experience in an administrative or data entry role.</li><li>Experience with a Customer Relationship Management (CRM) system</li><li>Ability to adapt quickly to new software and technologies.</li></ul>What We Offer:<ul><li>A competitive salary and benefits package</li><li>Comprehensive training and ongoing professional development.</li><li>A supportive and collaborative team environment.</li><li>Opportunities for career growth and advancement.</li></ul>Job Types: Full-time, Part-time, PermanentPay: E&pound;15,000.00 - E&pound;25,000.00 per monthExpected hours: 40 per week

Call Centre Agent

Explore 59+ Customer service advisor english speakers alex in Alexandria this December. Find roles across top companies and apply now to boost your career.

59 customer service advisor english speakers alex jobs IN Alexandria

Customer Service Advisor - English Speakers - Alex

Customer Service Advisor - English Speakers - Alex

Customer Service Representative

Customer Support Representative (Arabic/German/English)

City Head (Alex)

Customer Service Representative

Call Centre Agent