customer service advisor - english speakers - alex Jobs in Alexandria

customer service advisor - english speakers - alex

customer service representative Jobs in Alexandria

customer service representative

customer support operations, egypt Jobs in Alexandria

customer support operations, egypt

customer support representative (arabic/german/english) Jobs in Alexandria

customer support representative (arabic/german/english)

customer support representative arabic german english

WOW24-7

We are looking for a part-time Dedicated Agent to join our partner company. This role focuses on managing customer applications, collecting and processing supporting documents, and providing exceptional customer support via voice, chat, and email. The ideal candidate will be detail-oriented, organized, and skilled in multitasking.Requirements<ul><li>German C1, Arabic C1, English B1 (for internal communication only), Kurdish (will be a plus).</li><li>Experience in customer support through voice, chat, and email.</li><li>Excellent organizational and communication skills.</li><li>Ability to collect, review, and process customer documentation accurately.</li><li>Strong problem-solving skills and attention to detail.</li><li>Empathy and professionalism when handling inquiries from customers, schools, and tutors.</li></ul>Responsibilities<ul><li>Provide customer support across multiple channels: voice, chat, and email.</li><li>Managing applications by collecting supporting documents from customers and schools (via email, chat, and phone).</li><li>Conduct sales outreach by calling warm leads and finalizing contracts.</li><li>Handle pre-sales and post-sales questions.</li><li>Troubleshoot and resolve common issues.</li><li>Communicate effectively with parents, schools, tutors, and internal teams.</li><li>Handle and resolve complaints with empathy and professionalism.</li><li>Send reminders and updates as needed.</li></ul>Would be a plus<ul><li>Experience in education, admissions, or tutoring services.</li><li>Background in sales or contract handling.</li><li>Knowledge of the Kurdish language</li><li>Experience handling sensitive customer data.</li></ul>Work conditions<ul><li>Remote work.</li><li>The probation period is two months.</li><li>Schedule: 20 (twenty) hours per week - 4 (four) hours per day during European business hours, Monday through Friday.</li><li>Full-time after a few months.</li></ul>Job Type: Part-timePay: E&pound;30,000.00 - E&pound;36,000.00 per monthExpected hours: 20 per weekApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written German? Have you had experience communicating with native German speakers?</li><li>Is Arabic your native language?</li><li>How would you assess your fluency in English?</li><li>Do you speak Kurdish? If yes, at what level?</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>

Customer Support Representative (Arabic/German/English)

Octopus Outsourcing

<div>
 
 Career Opportunities at Octopus Outsourcing!
 
 
 
 
 
 We are expanding our team and actively seeking talented, driven professionals to join us in two key roles. If you're ready for a dynamic work environment with competitive packages, check out the details below!
 
 
 
 
 
 1️⃣
 
 English Customer Service Representative
 
 
 
 A fantastic opportunity to represent a premier English account:
 
 
 ⦁ Role: Customer Service Representative
 
 
 ⦁ Salary: 16,000 EGP Net
 
 
 ⦁ Shifts: Rotational (24/7, including Night and Overnight shifts)
 
 
 
 
 
 2️⃣
 
 Sales Representative
 
 
 
 Maximize your earning potential with our dedicated Sales team:
 
 
 ⦁ Role: Sales Representative
 
 
 ⦁ Salary: 18,000 EGP Net + Uncapped Commission (paid in USD)
 
 
 ⦁ Shifts: Fixed Shifts
 
 
 
 
 
 ✅
 
 We Provide:
 
 
 
 ⦁ Comprehensive Social and Medical Insurance
 
 
 ⦁ Dedicated Transportation support
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Fluency in English B2/C1
 </li>
 <li>
 Graduates
 </li>
 <li>
 Flexibility with rotational shifts
 </li>
 </ul>
 
 
</div>

Customer Service Representative

JAS Global Industries

<div>
 
 
 
 Logistics Officer &ndash; Egypt
 
 
 
 
 
 
 
 Who We Are
 
 
 
 
 
 
 JAS Global Industries is a global leader in specialty chemicals for the Mining, Fertilizer, and Water Treatment sectors, supplying major producers across the world. Our portfolio spans flotation collectors, anticaking agents, dust suppressants, antifoams, antiscalants, flocculants, and more&mdash;supported by strong manufacturing and logistics infrastructure.
 
 
 
 
 
 With 11 sales offices across 5 continents and multiple strategically located production sites and storage hubs, JAS continues to scale its global supply chain capabilities. We are now seeking a
 
 Logistics Officer
 
 to join our growing operations team in Egypt.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 
 This is a full-time, on-site logistics role responsible for handling shipping operations, customs documentation, and coordination of local and international deliveries. The successful candidate will:
 
 
 
 
 <ul>
 <li>
 Coordinate import and export shipments (sea, air, road) from Egypt to multiple global destinations.
 </li>
 <li>
 Manage logistics documentation including BLs, COO, packing lists, shipping invoices, certificates, and customs clearances.
 </li>
 <li>
 Track shipments end-to-end, ensuring timely dispatch, arrival, and delivery to clients and storage sites.
 </li>
 <li>
 Liaise with freight forwarders, customs brokers, shipping lines, and internal teams.
 </li>
 <li>
 Monitor container demurrage, detention, and port storage to minimize penalties and operational costs.
 </li>
 <li>
 Support inventory management and stock movement between Egypt facilities and export hubs.
 </li>
 <li>
 Prepare logistics costings, compare quotations, and recommend cost-optimised routes and carriers.
 </li>
 <li>
 Maintain accurate logistics records and generate regular shipping reports for management.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 🎓 Bachelor&rsquo;s degree in Supply Chain, Logistics, Business Administration, or related field.
 
 
 💼 3&ndash;7+ years of experience in logistics, shipping, or international trade (chemical or industrial sector preferred).
 
 
 📝 Strong knowledge of shipping documentation and Egyptian customs procedures.
 
 
 🚢 Experience working with freight forwarders, shipping lines, and clearing agents.
 
 
 📊 Ability to plan, prioritize, and problem-solve quickly in fast-moving operational environments.
 
 
 💬 Strong English &amp; Arabic communication skills; required.
 
 
 💻 Proficient in MS Office (Excel essential); experience with ERP systems is a plus.
 
 
 🤝 Excellent coordination, negotiation, and interpersonal skills.
 
 
 
 
 
 
 What We Offer
 
 
 
 
 
 
 💰 Competitive salary with growth-based increments.
 
 
 👥 Medical insurance and benefits package.
 
 
 🚀 Opportunity to work with a rapidly expanding international organization.
 
 
 🌍 Exposure to global logistics and supply operations across multiple regions.
 
 
 📈 A career path with long-term development and leadership potential.
 
 
 
 
 
 📍
 
 Location:
 
 Alexandria, Egypt (on-site)
 
 
 💡
 
 Job Type:
 
 Full-time
 
 
 
 
</div>

Logistics Officer - Egypt

Al-Mansour Automotive

<div>
 
 
 Role Summary:
 
 
 
 
 
 
 As a Showroom Sales Consultant, you will be the face of the company within the showroom, responsible for delivering an exceptional customer experience from first contact through post-sale follow-up. This role blends sales expertise with a customer-centric approach, ensuring every visitor receives personalized attention and a seamless journey.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Sales &amp; Consultation:
 
 
 <ul>
 <li>
 Welcome and engage showroom visitors, understanding their needs and preferences.
 </li>
 <li>
 Provide detailed product information, demonstrations, and test drive coordination.
 </li>
 <li>
 Guide customers through the sales process, including financing and delivery options.
 </li>
 </ul>
 
 
 
 
 
 Customer Experience Journey:
 
 
 <ul>
 <li>
 Ensure a smooth and memorable customer journey from entry to post-purchase.
 </li>
 <li>
 Follow up with clients after visits and purchases to ensure satisfaction and gather feedback.
 </li>
 <li>
 Resolve customer concerns promptly and professionally, escalating when necessary.
 </li>
 </ul>
 
 
 
 
 
 Showroom Operations:
 
 
 <ul>
 <li>
 Maintain showroom presentation standards and ensure all vehicles and materials are display-ready.
 </li>
 <li>
 Support inventory management and coordinate with logistics for vehicle availability.
 </li>
 <li>
 Assist in organizing showroom events and client engagement activities.
 </li>
 </ul>
 
 
 
 
 
 Collaboration &amp; Reporting:
 
 
 <ul>
 <li>
 Work closely with sales, service, and marketing teams to align on customer experience goals.
 </li>
 <li>
 Track customer interactions and feedback using CRM tools.
 </li>
 <li>
 Provide regular reports on customer satisfaction, sales performance, and improvement opportunities.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or a related field (preferred).
 </li>
 <li>
 1&ndash;3 years of experience in automotive sales or customer-facing roles.
 </li>
 <li>
 Excellent spoken English
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Proficiency in CRM systems and Microsoft Office Suite.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 
 
 
 <ul>
 <li>
 Passion for customer service and relationship building.
 </li>
 <li>
 Sales-driven with a consultative approach.
 </li>
 <li>
 Detail-oriented and organized.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment.
 </li>
 </ul>
 
 
</div>

Showroom Sales Executive

Go tutors

About Us:Go Tutors is committed to providing exceptional service and support to our customers. We believe in building lasting relationships through every interaction. We are looking for a dynamic and organized individuals to join our team, someone who thrives in a fast-paced environment and is passionate about helping others.Position Overview:We are seeking a highly motivated and detail-oriented Call Centre &amp; Administrative Support Specialist. This unique role is a blend of direct customer interaction and crucial back-office support. The ideal candidate will be the first point of contact for our customers, handling inquiries with professionalism and empathy, while also taking ownership of key administrative tasks that ensure the smooth operation of our department. If you are a great communicator who also enjoys organizing and problem-solving behind the scenes, this is the perfect role for you.Key Responsibilities:Customer Interaction (Call Centre Duties):<ul><li>Answer inbound customer calls promptly and professionally, providing a positive first impression.</li><li>Address customer inquiries, resolve issues, and provide accurate information regarding products, services, and company policies.</li><li>Process bookings, forms, and applications accurately over the phone.</li><li>Handle and de-escalate customer complaints, providing appropriate solutions and alternatives.</li><li>Document all customer interactions, transactions, and details of inquiries, comments, and actions taken in the company CRM system.</li><li>Follow up on customer commitments and call-backs in a timely manner.</li></ul>Administrative Support (Admin Duties):<ul><li>Process and manage customer correspondence, including emails and written inquiries.</li><li>Update and maintain accurate customer databases and digital filing systems.</li><li>Assist in the preparation of regularly scheduled reports and presentations.</li><li>Perform data entry tasks with a high degree of accuracy.</li><li>Support other departments with administrative tasks as needed (e.g., scheduling, minute-taking for team meetings, inventory of office supplies).</li><li>Manage and organize shared digital drives and documents.</li></ul>Qualifications &amp; Skills:Required:<ul><li>Excellent English</li><li>High school diploma or equivalent.</li><li>Proven experience in a customer service role, preferably in a call centre environment.</li><li>Excellent verbal and written communication skills.</li><li>Strong active listening and problem-solving abilities.</li><li>Proficient computer skills and experience with Microsoft Office Suite (Word, Excel, Outlook).</li><li>Highly organized, with a keen eye for detail and the ability to manage multiple tasks simultaneously.</li><li>Patient, empathetic, and a team player with a positive attitude.</li></ul>Preferred:<ul><li>Previous experience in an administrative or data entry role.</li><li>Experience with a Customer Relationship Management (CRM) system</li><li>Ability to adapt quickly to new software and technologies.</li></ul>What We Offer:<ul><li>A competitive salary and benefits package</li><li>Comprehensive training and ongoing professional development.</li><li>A supportive and collaborative team environment.</li><li>Opportunities for career growth and advancement.</li></ul>Job Types: Full-time, Part-time, PermanentPay: E&pound;15,000.00 - E&pound;25,000.00 per monthExpected hours: 40 per week

Call Centre Agent

Concentrix

<div><div><div><div><div>Location</div>
<div>Alexandria, Egypt
</div></div><div><div>Language</div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader">Summary</h2>
Join Concentrix Today!<h2 class="jobSectionHeader">
Description</h2><div> 
Job Description 
Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.</div> 


In this role, you'll:

Be the friendly voice to one of our major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice. 
Become a product pro, mastering the ins and outs of the latest trends. 
Troubleshoot issues with patience and a can-do attitude. 
Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience. 
Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. 
Essential Functions/Core Responsibilities

Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;) 
Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer. 
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer. 
Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures. 
Maintain basic knowledge of client products and/or services. 
Prepare complete and accurate work including appropriately notating accounts as required. 
Participate in activities designed to improve customer satisfaction and business performance. 
Offer additional products and/or services. 
Candidate Profile 
A minimum high school diploma with 3 to 6 months of relevant experience is preferred.

Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences. 
Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently. 
Basic computer navigation skills and PC Knowledge. 
Ability to work as a team member, as well as independently. 
Dependable with proficient attention to detail. 
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner. 
Able to rotate shifts, as needed. 
Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions. 
Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service. 
Based on location and/or program, additional experience/skills may be required 

<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul> 


Career Framework Role

Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels. 


We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! 


Disclaimer 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.</div></div></div><div></div>

Customer Service Advisor - English Speakers - Alex

Explore 72+ Customer support representative arabic german english in Alexandria this December. Find roles across top companies and apply now to boost your career.

72 customer support representative arabic german english jobs IN Alexandria

Customer Support Representative (Arabic/German/English)

Customer Service Representative

Logistics Officer - Egypt

Showroom Sales Executive

Call Centre Agent

Customer Service Advisor - English Speakers - Alex

Customer Service Advisor - English Speakers - Alex