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One Imperium

We are looking for a motivated and experienced Sales &amp; Customer Service Supervisor to oversee daily operations, manage a team of sales and customer service staff, and ensure the highest level of customer satisfaction. The ideal candidate will play a key role in driving sales performance, enhancing service quality, and supporting business growth.Key Responsibilities:<ul><li>Supervise and lead the sales and customer service team to achieve individual and team targets.</li><li>Develop and implement sales strategies to increase revenue and meet business objectives.</li><li>Monitor and evaluate staff performance, providing coaching and training when necessary.</li><li>Handle escalated customer issues and ensure timely resolution.</li><li>Maintain strong relationships with customers, addressing their needs and feedback effectively.</li><li>Prepare sales reports, customer feedback summaries, and performance analyses for management.</li><li>Ensure compliance with company policies, procedures, and service standards.</li><li>Collaborate with other departments to improve operational efficiency and customer experience.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field (preferred).</li><li>Proven experience in sales and customer service, with at least 2 years in a supervisory role.</li><li>Strong leadership, communication, and organizational skills.</li><li>Ability to motivate and manage a team effectively.</li><li>Problem-solving mindset with a customer-first approach.</li><li>Proficiency in MS Office and CRM systems.</li><li>Fluency in English is required; Arabic is an advantage.</li></ul>Job Type: Full-time

Sales & Customer Service Supervisor - Arabic Female

Al Rayes Laundry & Dry Cleaning

The Head of Customer Service leads the customer experience strategy across all laundry service touchpoints&mdash;retail, delivery, and digital. This role ensures timely resolution of customer issues, drives satisfaction and loyalty, and continuously improves service quality. The ideal candidate combines operational know-how with empathy and leadership.1. Customer Experience Strategy<ul><li>	Design and implement a customer service framework tailored to laundry operations (pickup, delivery, garment care).</li></ul><ul><li>	Monitor customer satisfaction metrics (monday.com) and drive improvement initiatives.</li></ul><ul><li>	Ensure consistent service quality across all channels&mdash;phone, snonu, email, whatsapp and phone call.</li></ul>2. Team Leadership<ul><li>	train, and manage customer service representatives and delivery support staff.</li></ul><ul><li>	Handling complaints, refunds, damaged items, and service delays.</li></ul><ul><li>	Conduct regular performance reviews and coaching sessions.</li></ul>Operations &amp; Technology<ul><li>	Oversee CRM and ticketing systems to track customer interactions and resolutions.</li></ul><ul><li>	Collaborate with logistics and laundry operations to resolve service bottlenecks.</li></ul><ul><li>	Implement automation and AI tools to streamline customer support.</li></ul>3.Quality Assurance &amp; Feedback<ul><li>	Analyze customer feedback to identify recurring issues and service gaps.</li></ul><ul><li>	Work with laundry technicians to ensure garment handling meets customer expectations.</li></ul><ul><li>	Lead root-cause analysis for service failures and implement corrective actions.</li></ul>4.Financial &amp; Reporting<ul><li>	Manage departmental budgets and optimize resource allocation.</li></ul><ul><li>	Prepare monthly reports.</li></ul>Personal Attributes<ul><li>	Empathetic and solution-oriented.</li></ul><ul><li>	Detail-driven with a passion for service excellence.</li></ul><ul><li>	Able to thrive in a fast-paced, customer-facing environment.</li></ul><ul><li>	Strong leadership presence and team motivator.</li></ul>Required Skills &amp; Qualifications<ul><li>	5+ years in customer service leadership, ideally in laundry, hospitality, or logistics.</li></ul><ul><li>	Strong understanding of laundry operations and garment care standards.</li></ul><ul><li>	Proficiency in CRM platforms and customer analytics.</li></ul><ul><li>	Excellent communication and conflict resolution skills</li></ul>Job Type: Full-timePay: QAR3,500.00 per month

Head of Customer Service (HOD)

International Medical Company

Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a strong ability to engage with customers effectively. This role is crucial in ensuring customer satisfaction and loyalty through exceptional service. The representative will handle inquiries, resolve issues, and promote our products and services.Duties<ul><li>Respond to customer inquiries via phone, email, and live chat with professionalism and courtesy.</li><li>Provide accurate information regarding products, services, and policies.</li><li>Handle complaints and resolve issues efficiently while maintaining a positive customer experience.</li><li>Perform data entry tasks accurately to maintain up-to-date customer records.</li><li>Engage in upselling opportunities by identifying customer needs and recommending suitable products or services.</li><li>Collaborate with team members to improve service delivery and address common customer concerns.</li><li>Maintain a thorough understanding of company offerings to provide informed assistance.</li></ul>Requirements<ul><li>Proven experience in a customer service role is preferred.</li><li>Strong communication skills in both English and Arabic; multilingual candidates are highly desirable.</li><li>Excellent phone etiquette and interpersonal skills to interact effectively with customers.</li><li>Proficient in data entry with attention to detail for accurate record keeping.</li><li>Strong analytical skills to assess customer needs and provide tailored solutions.</li><li>Ability to work well under pressure while maintaining a positive attitude.</li><li>A proactive approach to problem-solving and the ability to work independently as well as part of a team. If you are passionate about delivering exceptional customer service and meet the above requirements, we encourage you to apply for this exciting opportunity!</li></ul>Job Type: Full-timePay: QAR4,000.00 per month

Customer Service Representative (Arabic)

Commercial Bank

<div>
 
 Education
 
 
 
 Bachelors Degree
 
 
 
 Job Summary
 
 
 
 To deliver high quality customer services and be the bank's relationship officer with all types of customers on regular basis through ensuring existing and prospective customers are served efficiently and effectively by performing all front office duties in relation to the provision of the wide range of products and services.
 
 
 
 
 Key Accountabilities
 
 
 
 
 
 Customer Relationship
 
 
 
 <ul>
 <li>
 Interview and advise customers on all aspects of the bank's full range of products and services, assess opportunities for cross selling.
 </li>
 <li>
 Engage in marketing activities of the branch and endeavour to identify and introduce new customers to the bank.
 </li>
 <li>
 Conduct proactive calls when introduce special short time promotions in order to attract new customers to the bank.
 </li>
 <li>
 Assist the customers in completing the required formalities as per bank's requirements, relating to the type of transactions they wish to avail.
 </li>
 <li>
 Promote electronic and self-service channels by educating customer to use ATMs,POS, call Centre, SMS,IVR Bank direct etc.
 </li>
 <li>
 Receive customer complaints, liaise with appropriate departments and ensure resolution in order to achieve customer satisfaction.
 </li>
 <li>
 Arrange to forward all signed documents with the necessary approvals to the Opening Workstation for processing.
 </li>
 <li>
 Ensure dispatch of all customer transactions received by branch to opening workstation and customer delivery as necessary and within agreed time frames.
 </li>
 <li>
 Ensure completion of all financial and non-financial transactions passed during the day.
 </li>
 <li>
 Liaise with branches, departments and risk management with regard to referrals/follow ups to ensure completion based on SLA&rsquo;s.
 </li>
 <li>
 Follow-up on identified business opportunities and regularly update team leader about portfolio&rsquo;s accounts development.
 
 
 </li>
 </ul>
 
 Continuous Improvement
 
 
 
 <ul>
 <li>
 Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account &lsquo;international leading practice&rsquo;, improvement of business processes, cost reduction and productivity improvement.
 
 
 </li>
 </ul>
 
 Policies, Systems, Processes &amp; Procedures
 
 
 
 <ul>
 <li>
 Recommend improvements to departmental procedure and direct the implementation of instructions and controls covering a specific area of activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.
 
 
 </li>
 </ul>
 
 Statements and Reports
 
 
 
 <ul>
 <li>
 Assist in the preparation of timely and accurate departmental statements and reports to meet CBQ and department requirements, policies and standards.
 
 
 </li>
 </ul>
 
 Quality, Health, Safety, &amp; Environment
 
 
 
 <ul>
 <li>
 Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.
 
 
 </li>
 </ul>
 
 Related Assignments
 
 
 
 <ul>
 <li>
 Perform other related duties or assignments as directed.
 
 
 </li>
 </ul>
 
 Other Accountabilities
 
 
 
 
 Internal
 
 
 
 <ul>
 <li>
 Performance and Analytics unit
 </li>
 <li>
 Customer Service Representative
 </li>
 <li>
 PIC of Credit team
 </li>
 <li>
 PIC of Marketing team
 </li>
 <li>
 PIC of Operation team
 
 
 </li>
 </ul>
 
 External
 
 
 
 <ul>
 <li>
 Branch Customer
 </li>
 </ul>
</div>

Customer Service Agent (Qatari & children of Qatari mother)

Qatar National Bank

Job Summary
 
Responsible for the front desk operations at the Company's office. First point of contact with the walk in customers. Provide a solution or direct the customer to the right person. Project a professional company image through in-person and phone interaction.
 
Main Responsibilities
 
A. Shareholder & Financial - Establish account set up for Qatari and non-Qatari clients - Generate viable leads and forwarding them through the appropriate channels as defined by the internal processes - Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion. - Implements KPI's and best practices for Associate Customer Service. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent.
 
B. Customer (Internal & External): - First point of contact for all walk-in customers. - Greet the walk in customers and present a good image of the Company. - Listen to the customer and assess his / her requirements. - Provide correct form to the customer to make his / her request in writing pass it on to the relevant departments for processing with appropriate documentation. - Taking customer inquiries about new account opening in person and the inquiries through internet. - Taking customer complaints and directing those to appropriate departments. - Ensure maintenance of service standards. - To assist customers in all their queries on Bank's product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 
C. Internal (Processes, Products, Regulatory): - Performing the role of front office. - Providing a tracking number to all requests and updating details in the system. - Managing the Telephone System when call centre executive is absent or busy. - Abide by the Policies and Procedures developed for maintaining the Information Security for the QNBFS and shall take on active responsibilities in achieving, managing and maintaining the ISO 27001 standard. -
 
D. Learning & Knowledge: - Work in accordance with Company standards, the regulation and ethics and maintain licensed status. - Generate and provide new ideas for customer relationship and customer retention. - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field.
 
E. Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
 
Education and Experience Requirements
 
Bachelor's degree with no years of experience required.

Associate Customer Service (Qatarization)

<div>Job Purpose Summary: 
The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group's products and services and encouraging customers to increase their business with the Group.
Essential Duties &amp; Responsibilities by Dimensions: 
A. Shareholder &amp; Financial:<ul><li> Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li><li> Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li><li> Implements KPI's and best practices for Officer, Corporate Customer Services</li><li> Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li></ul> 
B. Customer (Internal &amp; External):<ul><li> Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li> Ensure customer satisfaction all times and resolve customer complaints timely and effectively.</li><li> Attend and resolve all customer queries at the branch within specified TAT to ensure customer satisfaction.</li><li> Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li><li> Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.</li><li> Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.</li><li> To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li> Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li> Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li> Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul> 
C. Internal (Processes, Products, Regulatory):<ul><li> Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li><li> Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li> Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</li><li> Coordinate with tellers and branch operations staff on an &quot;as is needed&quot; basis to ensure smooth operations, and timely and friendly service delivery.</li><li> Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and scan approve customers' signatures.</li><li> Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.</li><li> Refer to Manager, Customer Services for any unresolved queries on transactions handled.</li><li> Monitor the service standards operational in the branch and look for creative ways to improve service delivery.</li><li> Ensure compliance to internal service quality standards and compliance to audit requirements.</li></ul> 
D. Learning &amp; Knowledge:<ul><li> Possess working knowledge of branch customer service to carry out duties and responsibilities.</li><li> Identify related areas for professional development of self.</li><li> Proactively identify areas for professional development of self and undertake development activities.</li><li> Seek out opportunities to remain current with all developments in professional field.</li></ul>
Education/Experience Requirements:<ul><li> 
Diploma degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>
No years of experience required</li></ul>
Required Special Skills:<ul><li> 
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>
Good interpersonal and presentation skills.</li><li>
Understanding of the relevant laws, regulations, and practices.</li><li>
Ability to make decisions and follow through with initiatives.</li><li>
Personal integrity and self-management.</li><li>
Planning, organising, and analytical ability.</li><li>
Results oriented.</li><li>
Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Officer Corporate Customer Services (Qatarization)

Printemps Doha

<div>
 
 A Junior Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a Printemps ambassador. Passion for sales and with strong commercial mindset is essential.
 
 
 
 
 
 More than a Sales associate but as a true personal &lsquo;advisor&rsquo;- someone who has a strategic sales mindset, willingness to learn and a passion for forming meaningful relationships with a global clientele. The Junior Client Advisor and is responsible for managing activities intended to achieve sales objectives, namely: promoting product attributes to the client, developing and enhancing their skills to increase sales results, and participating in the promotion of a positive work/store environment.
 
 
 
 
 
 Junior Client Advisor drive a company's product and/or service sales by actively seeking out prospects and pursuing sales opportunities.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Act as a role model demonstrating sales leadership to the team, fostering cross-selling and client repurchase.
 </li>
 <li>
 Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support, ensuring Printemps standards are achieved.
 </li>
 <li>
 Cultivate a culture of excellent customer service. Resolve customer complaints effectively and promptly or escalate to Management.
 </li>
 <li>
 Maximize sales &amp; customer satisfaction.
 </li>
 <li>
 To review customer complaints / suggestions and propose improvements in customer service standards
 </li>
 <li>
 Support Store supply chain team, ensure store Inventory by controlling receiving, display, sales, turnover, back to vendors, &hellip;
 </li>
 <li>
 Ensure that all merchandising activities in the store reflect the needs of the trading period in line with the Printemps Marketing Calendar.
 </li>
 <li>
 Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 At least 3 years of experience in the luxury retail industry or similar industry.
 </li>
 <li>
 Arabic nationality required.
 </li>
 <li>
 Excellent people skills, ability to motivate and teach leaders to succeed.
 </li>
 <li>
 Experience drafting manuals and setting operational standards.
 </li>
 <li>
 Ability to work with leaders to maintain consistency across all stores.
 </li>
 <li>
 Analytical, reporting skills and business, commercial awareness.
 </li>
 <li>
 Inter-personal communication skills.
 </li>
 <li>
 Stock and Inventory management.
 </li>
 </ul>
 
 
</div>

Jr Client Advisor

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