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call center customer service representative

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call center operations manager

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customer service officer - cslp support

customer service agent c1 speaker

Raya CX

<div>
 , 40 hours per week
 
 
 Position: Call Center Representative C1
 
 
 Company Overview:
 
 
 RayaCX is a leading customer experience management company based in Cairo, Egypt. We provide innovative solutions to help businesses enhance their customer interactions and improve overall customer satisfaction. Our team is dedicated to delivering exceptional customer service and creating positive experiences for our clients and their customers.
 
 
 Job Description:
 
 
 We are seeking a highly motivated and customer-centric individual to join our team as a Call Center Representative C1. In this role, you will be responsible for handling inbound and outbound calls from customers, providing excellent service and support, and resolving any issues or concerns they may have. You will be the first point of contact for our clients' customers, and your main goal will be to ensure a positive and efficient customer experience.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Answer incoming calls from customers and provide them with accurate information and assistance
 </li>
 <li>
 Make outbound calls to follow up on customer inquiries or resolve any issues
 </li>
 <li>
 Maintain a high level of professionalism and customer service in all interactions
 </li>
 <li>
 Identify and escalate any complex or unresolved issues to the appropriate department or supervisor
 </li>
 <li>
 Keep detailed and accurate records of customer interactions and transactions
 </li>
 <li>
 Collaborate with team members to continuously improve processes and procedures
 </li>
 <li>
 Meet and exceed individual and team performance targets
 
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 High school diploma or equivalent; college degree preferred
 </li>
 <li>
 1-2 years of experience in a customer service or call center role
 </li>
 <li>
 Excellent communication skills in English, both verbal and written
 </li>
 <li>
 Strong problem-solving and decision-making abilities
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment
 </li>
 <li>
 Proficient in using computer systems and software
 </li>
 <li>
 Flexibility to work full-time, 40 hours per week, including evenings and weekends if needed
 
 
 
 </li>
 </ul>
 Benefits:
 
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Opportunities for career growth and development
 </li>
 <li>
 Positive and supportive work environment
 </li>
 <li>
 Comprehensive training program
 </li>
 <li>
 Employee discounts and perks
 
 
 
 </li>
 </ul>
 If you are passionate about providing exceptional customer service and thrive in a dynamic and fast-paced environment, we want to hear from you! Join our team at RayaCX and be a part of shaping the future of customer experience management. Apply now!
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Customer Service Agent - C1 Speaker

Concentrix

<div>
 
 We&rsquo;re Hiring: Customer Acquisition Specialist (Non-Agent Role)
 
 
 
 
 
 Company: Concentrix &ndash; Maadi Site
 
 
 Start Date: December 22nd
 
 
 Shifts: Night &amp; Overnight
 
 
 
 
 
 Are you passionate about sales and excited to work in a B2B environment?
 
 
 Join a global telecom project where you&rsquo;ll be dealing directly with business clients&mdash;not consumers&mdash;to help them activate, manage, and grow their services.
 
 
 
 
 
 About the Role:
 
 
 As a Customer Acquisition Specialist, you will engage with businesses that partner with our telecom account. You&rsquo;ll be responsible for understanding client needs, helping them maximize their services, and driving successful acquisition motions.
 
 
 
 
 
 Your Responsibilities
 
 
 &bull; Provide accurate weekly, monthly, and quarterly sales forecasts.
 
 
 &bull; Demonstrate strong product knowledge and technical understanding to assess business requirements
 
 
 &bull; Identify and resolve roadblocks impacting client satisfaction or product usage.
 
 
 &bull; Handle objections and external competitive pressures to retain or win new business customers.
 
 
 &bull; Manage a high volume of daily B2B communications via phone and email &mdash; mostly outbound.
 
 
 &bull; Collaborate with your team and sales leadership to deliver top-tier customer interactions.
 
 
 &bull; Maintain and update CRM systems to ensure data accuracy.
 
 
 &bull; Perform sales motions such as lead qualification, lead conversion, account health checks, customer advocacy, and contract renewals.
 
 
 &bull; Report directly to a Sales Manager while working within a high-performing team.
 
 
 
 
 
 Job Requirements
 
 
 &bull; Fluency in English (must) B2+\ C1
 
 
 &bull; Minimum 1 year of sales experience (B2B or B2C).
 
 
 &bull; Strong communication, negotiation skills, and a passion for achieving targets.
 
 
 &bull; Ability to work night and overnight rotational shifts.
 
 
 
 
 
 Role Details
 
 
 &bull; Location: Maadi
 
 
 &bull; Working Hours: Night rotational shifts &mdash; starting from 3 PM, with the last shift ending at 6 AM
 
 
 &bull; Grade: 9A (suitable for Team Leaders &amp; Senior profiles)
 
 
 &bull; Total Monthly Gross Salary: 28,640 EGP
 
 
 &bull; Quarterly Bonus: Up to 19,550 EGP
 
 
 &bull; Start Date: 22nd of December
 
 
 
 
 
 Why Join Us?
 
 
 &bull; Work in a high-impact B2B global telecom project
 
 
 &bull; Competitive salary + attractive quarterly bonus
 
 
 &bull; Fast career growth within Concentrix
 
 
 &bull; A supportive, dynamic, and professional sales environment
 
 
 
 
 
 If you&rsquo;re ambitious, energetic, and ready to elevate your sales career, apply now! To apply, please send the following on WhatsApp: 01022240789
 
 
 &bull; Your CV
 
 
 &bull; A voice note introducing yourself in English
 
 
 &bull; Confirmation that you can start on December 22nd
 
 
 &bull; Confirmation that you are a graduate and have completed your military service
 
</div>

Customer Acquisition Specialist (Non-Agent Role)

<div>
 
 
 Job Title:
 
 Customer Care &amp; Retention Advisor &ndash; Premium Account
 
 
 
 Location:
 
 New Cairo &amp; Maadi Sites
 
 
 
 Shifts:
 
 Night &amp; Overnight
 
 
 
 Salary:
 
 
 20,000 &ndash; 22,000 EGP
 
 
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 
 Door-to-Door Transportation
 
 </li>
 <li>
 
 Unlimited Sales Bonus
 
 </li>
 </ul>
 
 
 
 
 
 About the Role
 
 
 
 We are hiring
 
 Customer Care &amp; Retention Advisors
 
 for a premium account. You will handle customer inquiries, provide exceptional support, and drive retention through personalized service and sales opportunities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage customer inquiries and resolve issues efficiently.
 </li>
 <li>
 Deliver outstanding service to ensure customer satisfaction and loyalty.
 </li>
 <li>
 Promote products/services to maximize retention and sales.
 </li>
 <li>
 Work collaboratively with internal teams for smooth operations.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree
 
 (Graduates only).
 </li>
 <li>
 
 Fluent English
 
 (B2&ndash;C1 level).
 </li>
 <li>
 Strong communication and problem-solving skills.
 </li>
 <li>
 Ability to work night and overnight shifts.
 </li>
 <li>
 Previous experience in customer care or sales is a plus.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary
 
 20,000 &ndash; 22,000 EGP
 
 .
 </li>
 <li>
 
 Unlimited sales bonus
 
 for high performers.
 </li>
 <li>
 
 Door-to-door transportation for females
 
 .
 </li>
 <li>
 Career growth opportunities in a dynamic environment.
 </li>
 </ul>
 
 
</div>

Telecommunications Consultant

<div>
 
 
 Job Overview
 
 
 
 
 
 
 The role of a WFM Analyst is to support the workforce management function within an organization by
 
 
 analyzing data, forecasting workload, and optimizing resource allocation through to support the
 
 
 achievement of KPI and organizational objectives.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 
 Data Analysis, Forecasting and Financial Analysis:
 
 <ul>
 <li>
 Tracking and analyzing historical data, trends, and patterns to forecast workload
 </li>
 </ul>
 
 
 
 
 Staffing and Scheduling:
 
 <ul>
 <li>
 Develop employee schedules based on forecasted workloads, service level targets, and
 </li>
 </ul>
 
 productivity requirements.
 
 <ul>
 <li>
 Consider factors such as call volumes, customer demand patterns, staffing constraints, and
 </li>
 </ul>
 
 employee availability to create efficient and effective schedules.
 
 
 
 
 
 Workforce Optimization:
 
 <ul>
 <li>
 Optimize workforce utilization by balancing staffing levels and skill sets to match workload
 </li>
 </ul>
 
 fluctuations
 
 <ul>
 <li>
 Minimize overstaffing or understaffing situations, ensuring adequate coverage while controlling
 </li>
 </ul>
 
 costs
 
 
 
 
 
 System Management and Maintenance:
 
 <ul>
 <li>
 Managing and maintaining workforce management systems and software tools.
 </li>
 <li>
 Updating employee records, configuring scheduling parameters, troubleshooting system issues,
 </li>
 </ul>
 
 and collaborating with IT teams for system enhancements.
 
 
 
 
 
 Analytical Support and Projects:
 
 <ul>
 <li>
 Assisting in conducting ad hoc analysis, special projects, and initiatives related to workforce
 </li>
 </ul>
 
 management.
 
 <ul>
 <li>
 Conducting research, providing insights, and participating in cross-functional teams to support
 </li>
 </ul>
 
 organizational objectives
 
 
 
 
 
 Communication and Collaboration:
 
 <ul>
 <li>
 Collaborating with various stakeholders to gather information, align objectives, and ensure
 </li>
 </ul>
 
 effective coordination in workforce management efforts.
 
 <ul>
 <li>
 Providing support and guidance to Operations Supervisors and employees regarding scheduling-
 </li>
 </ul>
 
 related matters
 
 
 
 
 
 Training and Knowledge Sharing:
 
 <ul>
 <li>
 Attend recurrent training published by the Client/Company on a regular basis.
 </li>
 <li>
 Sharing knowledge and providing support to enhance understanding and compliance with
 </li>
 </ul>
 
 workforce management policies and procedures
 
 
 
 
 
 Compliance and Policy Adherence:
 
 <ul>
 <li>
 Ensuring adherence to labor laws, regulations, and company policies internal and external
 </li>
 </ul>
 
 Standards.
 
 
 
 
 
 
 
 
 
 Required Qualifications
 
 
 
 
 
 
 Education and Specific Training
 
 
 
 
 <ul>
 <li>
 College Degree in Business Administration or another relevant field is preferred
 </li>
 <li>
 English B2 or C1
 </li>
 </ul>
 
 
 
 
 
 
 
 Work Experience
 
 
 
 
 <ul>
 <li>
 Previous call center or related experience is desirable
 </li>
 </ul>
 
 
 
 
 Soft Skills &amp; Other Requirements
 
 
 
 
 
 Technology
 
 <ul>
 <li>
 Usage of OS MS Windows / MS Office
 </li>
 <li>
 Ability to use the desktop computer system
 </li>
 <li>
 Ability to use Internet applications
 </li>
 <li>
 Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 </li>
 <li>
 Experience managing in Customer Experience Management operations (preference).
 </li>
 </ul>
 
 
 
 
 Soft Skills
 
 <ul>
 <li>
 Excellent written and verbal communication:
 </li>
 <li>
 Ability to communicate correctly and clearly Comprehension
 </li>
 <li>
 Ability to clearly understand a problem statement Good Problem Solving
 </li>
 <li>
 Strong Math skills
 </li>
 <li>
 Strong troubleshooting
 </li>
 <li>
 Leadership ability to approach problems logically
 </li>
 <li>
 Analytical
 </li>
 <li>
 Ability in Self-assessment
 </li>
 <li>
 Real-Time Management Reporting
 </li>
 <li>
 Knowledge of KPI&rsquo;s
 </li>
 </ul>
 
 
</div>

Workforce Management Specialist (Customer Service)

WFM Analyst (Customer Service)

Core Code io

<div>
 The Content Moderation Advisor is responsible for reviewing, evaluating, and moderating user-generated content to ensure compliance with platform policies, legal requirements, and community standards. This role plays a key part in maintaining a safe, respectful, and trustworthy digital environment while providing guidance and recommendations to improve moderation processes and content quality.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Review and moderate user-generated content (text, images, videos, and audio) in line with company policies and community guidelines.
 </li>
 <li>
 Support quality assurance initiatives by identifying gaps and suggesting process improvements.
 </li>
 <li>
 Identify, assess, and take appropriate action on content that violates platform standards.
 </li>
 <li>
 Provide advisory support and recommendations on content moderation decisions and best practices.
 </li>
 <li>
 Escalate sensitive or high-risk cases to relevant teams in a timely and accurate manner.
 </li>
 <li>
 Stay up to date with changes in policies, regulations, and emerging content trends.
 </li>
 <li>
 Collaborate with internal teams to improve moderation workflows and policy enforcement.
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or relevant experience in content moderation, trust &amp; safety, or customer support
 </li>
 <li>
 English proficiency at C1/C2
 </li>
 <li>
 Previous experience in content moderation or advisory roles is an advantage.
 </li>
 <li>
 Strong analytical and decision-making skills with high attention to detail.
 </li>
 <li>
 Ability to handle sensitive or potentially distressing content in a professional manner.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Ability to work in a team and independently while adhering to strict guidelines and deadlines.
 </li>
 <li>
 Flexible to work onsite, hybrid, or remotely. By applying, you agree that we may create a profile for you on Simera to continue your application
 </li>
 </ul>
</div>

Content Moderation Advisor III (Remote)

indaHash

<div>
 Influencer &amp; Client Relations department connects Influencers from different social media platforms with global brands to deliver spectacular campaigns conducted all over the world! It&rsquo;s also the biggest Department in our company.
 
 
 Goal of this position: Delivering excellent client service while working on influencer campaigns with Top Brands and Media Agencies.
 
 
 
 🌟 You will face challenges such as:
 
 
 
 <ul>
 <li>
 Reaching out to Influencers, matching them with Client needs and lead them through suitable campaigns
 </li>
 <li>
 Facilitating excellent communication between all stakeholders, influencers and clients
 </li>
 <li>
 Maintaining long term relationships with influencers in your region
 </li>
 <li>
 Brainstorm about creative ideas for new campaigns
 </li>
 <li>
 Help with the ideation for new campaign proposals for brands and agencies
 </li>
 <li>
 Conducting campaigns on social media channels such as Facebook, Tik Tok, YouTube, Instagram, and Twitter then summarizing its results and reporting directly to our customers
 
 
 </li>
 </ul>
 
 💪 If you are:
 
 
 
 <ul>
 <li>
 Fluent in English (at least C1)
 </li>
 <li>
 Hungry for work and growth
 </li>
 <li>
 Energetic, dynamic, committed and a problem solver
 </li>
 <li>
 Creative and passionate about digital media, especially social networks: Instagram, Facebook, Snapchat, and Twitter
 
 
 </li>
 </ul>
 
 Give us a shout! We would be very happy to meet you!😊
 
 
 
 
 🤝 In return we offer:
 
 
 
 <ul>
 <li>
 The chance to work with a global leader in influencer marketing and collaborate with top brands and influencers
 </li>
 <li>
 A fast-paced, creative work environment that values innovation
 </li>
 <li>
 Opportunities for professional growth and development through training and mentorship
 </li>
 <li>
 100% remote job
 
 
 </li>
 </ul>
 
 indaHash
 
 , powered by ArabyAds, is the fastest growing technology platform that connects influencers from all over the world. Currently, indaHash operates in over 88 markets and owns offices in the United Arab Emirates, Singapore, Indonesia, Malaysia, the UK, South Africa and Poland. We cooperate with over 5,000,000 influencers and work with the biggest brands from the Fortune 500.
 
 
 Since 2016 indaHash has conducted more than 23 000 campaigns for the world&rsquo;s largest brands (Coca-cola, McDonald&rsquo;s, L&rsquo;Oreal, Electrolux and many more) in over 88 markets. indaHash cooperates parallelly with media houses and advertising agencies from around the world to carry out effective global campaigns on Instagram, Facebook, Snapchat, Twitter, TikTok and many more.
 
 
 Powered by JazzHR
 
 
 mZTNlRUgjs
</div>

Account Executive - Influencer Marketing Specialist

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