customer service manager

sales consultant

agent-at your service

concierge agent

customer service associate

customer service agent english

QuickfirmX

QuickfirmX is hiring Customer Service Agents for Naos Solutions &ndash; English-speaking inbound accounts in Maadi. Handle customer calls and emails, ensuring smooth and high-quality support for international clients.About the Role<ul><li>Respond to customer inquiries via phone and email</li></ul><ul><li>Resolve issues related to services, accounts, or products</li></ul><ul><li>Follow internal processes and quality guidelines</li></ul><ul><li>Communicate clearly and professionally in English</li></ul>Responsibilities<ul><li>Ensure customer satisfaction and service excellence</li></ul><ul><li>Accurately log all call details</li></ul><ul><li>Attend training and meet performance targets</li></ul><ul><li>Collaborate with team leaders and internal departments</li></ul>Requirements&middot; English level: Minimum C1 (Fluent)&middot; Strong communication and problem-solving skills&middot; Must be able to work onsite in Maadi&middot; Graduates, gap year students, and dropouts eligible&middot; Previous call centre experience is a must&middot; Typing speed and computer skills for email interactionsShifts&middot; Fixed night shift: 4 PM &ndash; 1 AM&middot; Days worked: 5 days/week (Sat &amp; Sun off)&middot; Lunch/dinner break: 1 hourBenefits<ul><li>Salary: 11,000 EGP Gross</li></ul><ul><li>Attendance Bonus: 2,000 EGP</li></ul><ul><li>KPI Bonus: 2,000 EGP</li></ul><ul><li>Transport Allowance: ~1,100 EGP</li></ul><ul><li>Total Gross Package: ~16,100 EGP</li></ul><ul><li>Medical and Social Insurance</li></ul><ul><li>Career development opportunities in a global BPO environment</li></ul>Interview Process<ul><li>Final Interview &ndash; Online or onsite with Naos Solutions</li></ul>Fluent in English? Ready to build your future in a professional, global environment? Apply today through QuickfirmX and join Naos Solutions in Maadi!Job Type: Full-timePay: E&pound;19,000.00 per month

Customer Service Agent – English Inbound

InvenTel

Job Title: Customer Service AgentLocation: RemoteLanguage: EnglishWorking Days: Monday through FridayWorking Hours: The working hours for this position are 8:30 AM to 5:30 PM EST, aligning with our office hours. In Egypt's time zone:Egypt Standard Time: 3:30 PM &ndash; 12:30 AMSummary: We're seeking a dedicated Remote Customer Service Agent to become an integral part of our virtual call center team. Your mission will be to deliver outstanding customer service and support by addressing inquiries, resolving concerns, and ensuring every interaction leaves a positive impression. Leveraging Gorgias as your primary tool, you'll excel in handling inbound calls and providing timely, accurate solutions. If you have a knack for communication, enjoy problem-solving, and are driven to achieve performance goals, we'd love to hear from you.Key Responsibilities:<ul><li>Customer Interaction: Handle inbound customer calls promptly and professionally, utilizing Gorgias to access customer information and history. Actively listen to customer inquiries and concerns, demonstrating empathy and understanding. Provide accurate and timely information, resolving customer issues efficiently and effectively.</li><li>Call Handling: Adhere to established call handling procedures and scripts, ensuring consistency and quality. Accurately document all call details and customer interactions in Gorgias. Follow up on customer inquiries and requests as needed.</li><li>Performance Goals: Achieve individual and team performance targets, including call volume, call duration, and customer satisfaction ratings. Participate in regular performance reviews and coaching sessions to enhance skills and knowledge.</li><li>Gorgias Utilization: Effectively utilize Gorgias to access customer information, manage call queues, and document interactions. Stay current on Gorgias updates and utilize new features to enhance efficiency.</li><li>Teamwork and Collaboration: Foster a positive team environment using Google Workspace for communication. Collaborate with colleagues to share best practices and resolve customer issues. Participate in team meetings to enhance skills and knowledge.</li></ul>Qualifications:<ul><li>Excellent English verbal and written communication skills</li><li>Strong problem-solving and decision-making abilities</li><li>Customer-centric attitude with a focus on providing exceptional service</li><li>Ability to work effectively under pressure and manage multiple tasks simultaneously</li><li>Proficient in computer skills and comfortable using CRM systems</li><li>Previous experience in customer service is preferred but not required</li><li>High school diploma or equivalent</li></ul>Remote Work Requirements:<ul><li>Personal computer with up-to-date operating system and security software</li><li>High-quality headset with noise-canceling capabilities</li><li>Fast and reliable internet connection (minimum 10 Mbps download, 5 Mbps upload)</li><li>Quiet, dedicated workspace free from distractions</li><li>Ability to maintain a professional work environment at home</li><li>Self-motivation and discipline to work independently</li><li>Familiarity with remote collaboration tools such as Google for meetings</li><li>Proficiency in using Google Drive for information sharing and report uploads</li></ul>Additional Considerations:<ul><li>Remote workers will not be required to keep their cameras on during meetings but should be prepared to turn them on via Google Meetings if requested by management for quick check-ins.</li><li>Employees must adhere to a scheduled break schedule throughout their shifts.</li><li>Strong time management skills are essential to ensure punctuality and reliability in a remote setting.</li></ul>Job Type: Full-time

Remote Customer Service Agent

Transcom

<div><div><div><div><div><div><div><div><div><div>Customer service representative - Back Office</div><div>
Location: Egypt, Cairo
Job category: Customer Service Representative (CSR)
Language: Arabic</div><div><div>
 We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.<div><div>
Chat Agent Duties and Responsibilities</div></div><ul><li>
Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.</li><li>
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.</li><li>
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.</li><li>
Maintain a high level of professionalism and customer service etiquette in all interactions.</li><li>
Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.</li><li>
Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.</li><li>
Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.</li><li>
Collaborate with team members and other departments to ensure consistent and effective customer support.</li></ul></div></div></div></div></div></div></div></div></div></div></div>

Customer service representative - Back Office

Hilton

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

Staff4Me

Staff4Me is seeking a knowledgeable and experienced Mitel Engineer to join our growing team. In this role, you will be responsible for the installation, configuration, and maintenance of Mitel telecommunications systems for our clients. You will collaborate with various departments to deliver effective communication solutions while ensuring a high level of customer satisfaction.
 
Key Responsibilities: 
<ul>
<li>Daily Duties will consist of taking phone calls from customers. During these calls the agent will gather key information from the customer and create a new ticket or update the current ticket. Agent will also be monitoring email and ticket board for any new/updated information and notifying the correct parties as needed. Agent will also be performing Tier 1 tasks such as but not limited to: Voicemail Password resets, extension name changes, simple programming changes, basic troubleshooting for down systems/sites unable to call in/out. Agent will work with customer/techs on site to offer basic hardware troubleshooting and if need be, perform remote desktop support via laptop. Agent will need to be able to work independently and know Mitel On Prem Products to be able to Fix/Resolve all issues. Agent may need to reach out to the Mitel Vendor for assistance when needed.</li>
</ul>
Requirements: 
<ul>
<li>Experience with the Mitel SX-200 ICP, Mitel MiVoice Business (3300), Mitel MiVoice Office (400) is REQUIRED, and PhoneSuite Voiceware is a plus, but is not required. Must be able to fully troubleshoot the on prem Mitel phone systems and remediate any issues without additional help.</li>
</ul>
Benefits: 
<ul>
<li>Competitive salary and benefits package.</li>
<li>Opportunity for growth and career development.</li>
<li>Training and support to enhance technical and customer service skills.</li>
<li>Work in a dynamic and multicultural environment.</li>
</ul>

Mitel Engineer

Taskeen

<div>
 
 Company Description
 
 
 
 Welcome to Taskeen &ndash; Egypt's newest brokerage, committed to guiding you seamlessly through the real estate journey. Our mission is to be your trusted partner in finding your dream home. With a deep understanding of the local market and a dedicated team, we are here to provide a smooth and efficient real estate experience.
 
 
 
 Role Description
 
 
 
 This is a full-time role for a Real Estate Agent located on-site in New Cairo. The Real Estate Agent will be responsible for assisting clients in buying, selling, and renting properties, conducting property viewings, negotiating deals, and ensuring exceptional customer service. The agent will also maintain up-to-date knowledge of market trends and property values, and work closely with clients to understand their needs and preferences.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Possession of a Real Estate License and expertise in Real Estate
 </li>
 <li>
 Strong Customer Service and Sales skills
 </li>
 <li>
 Knowledge of Real Property and real estate market trends
 </li>
 <li>
 Excellent communication and negotiation skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Proficiency in relevant software and technology
 </li>
 <li>
 Previous experience in real estate or sales is a plus
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Real Estate, or related field is desirable
 </li>
 </ul>
</div>

Sales Consultant

Explore 2373+ Customer service agent english in Egypt this September. Find roles across top companies and apply now to boost your career.

2373 customer service agent english jobs IN Egypt

Customer Service Agent – English Inbound

Customer Service Agent – English Inbound

Remote Customer Service Agent

Customer service representative - Back Office

Reservations Agent

Mitel Engineer

Sales Consultant