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assistant manager, guest relations

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concierge agent

Sofitel

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Main Duties:<ul><li>
Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel and be able to provide accurate information to guests.</li><li>
Act as an ambassador of the hotel and provide assistance to a variety of requests. Expected to make what seems to be impossible and unusual happen.</li><li>
Maintain a network of service providers for efficient conduct in coordinating guest requirements.</li><li>
Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.</li><li>
Manage the facilitation of guest requests relating to dining activities (both inside and outside of the hotel), shows, recreation, tours, transport, florists, doctors, dentists, child care and any other services that are not available at the hotel.</li><li>
Respond to queries positively.</li><li>
Develop guest preference records and guest history.</li><li>
Follow through all endorsements at the concierge and ensure completion.</li><li>
Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.</li><li>
Be transparent and responsible on matters involving finances.</li><li>
Maintain absolute integrity and trustworthiness in the team.</li><li>
Promote and follow a safe work environment.</li><li>
Promote and lead a service-driven, results-driven work environment.</li><li>
Follow departmental SOPs (Standard Operating Procedures) including all safety policies.</li></ul> 

Qualifications 
<ul><li>
Passion for guest service</li><li>
Excellent written and verbal communication, interpersonal and leadership skills.</li><li>
Highly organized, results-oriented with the ability to be flexible and work well under pressure</li><li>
Strong interpersonal and problem solving abilities.</li><li>
Highly responsible &amp; reliable.</li><li>
Fluency in English, secondary language preferred.</li><li>
Minimum of 1 year previous experience in a customer service industry.</li><li>
Must have the ability to handle a multitude of tasks and Guest requests.</li><li>
Computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li><li>
Knowledge of Opera or Opera cloud Property Management System an asset.</li><li>
Ability to work cohesively with fellow colleagues as part of a team.</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times.</li></ul> 

Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Concierge agent

Nawy

<div>
 <ul>
 <li>
 Oversee all aspects of room operations, ensuring the highest level of service and guest satisfaction
 </li>
 <li>
 Develop and implement innovative strategies to maximize room revenue and occupancy
 </li>
 <li>
 Manage the Rooms Division budget, forecasting, and financial performance
 </li>
 <li>
 Lead, train, and mentor the front office, housekeeping, and concierge teams
 </li>
 <li>
 Analyze guest feedback and market trends to enhance services and improve guest experiences
 </li>
 <li>
 Collaborate with other departments to ensure seamless service delivery and efficient operations
 </li>
 <li>
 Ensure compliance with health and safety regulations
 </li>
 <li>
 Represent the Rooms Division in senior management and executive meetings, providing insights and updates on operations
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Hospitality Management or related field
 </li>
 <li>
 5+ years of experience in hotel management, with a focus on rooms operations
 </li>
 <li>
 Strong leadership and team management skills
 </li>
 <li>
 Excellent communication and interpersonal abilities
 </li>
 <li>
 Proven financial acumen, with experience in budgeting and revenue management
 </li>
 <li>
 Ability to work in a fast-paced environment and handle multiple priorities
 </li>
 </ul>
</div>

Director of Rooms

Nawy Real Estate

<div><ul><li>Oversee all aspects of room operations, ensuring the highest level of service and guest satisfaction.</li>
<li>Develop and implement innovative strategies to maximize room revenue and occupancy.</li>
<li>Manage the Rooms Division budget, forecasting, and financial performance.</li>
<li>Lead, train, and mentor the front office, housekeeping, and concierge teams.</li>
<li>Analyze guest feedback and market trends to enhance services and improve guest experiences.</li>
<li>Collaborate with other departments to ensure seamless service delivery and efficient operations.</li>
<li>Ensure compliance with health and safety regulations.</li>
<li>Represent the Rooms Division in senior management and executive meetings, providing insights and updates on operations.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Hospitality Management or related field.</li>
<li>5+ years of experience in hotel management, with a focus on rooms operations.</li>
<li>Strong leadership and team management skills.</li>
<li>Excellent communication and interpersonal abilities.</li>
<li>Proven financial acumen, with experience in budgeting and revenue management.</li>
<li>Ability to work in a fast-paced environment and handle multiple priorities.</li></ul></div>

Hilton

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

Etisal international group

Hiring now &ndash; Voice and Non voice Agent -Location: Abbassia, Cairo-Net Salary: EGP 15000 -Working hours: 9- Rotational shifts-Open to Graduates &amp; Dropouts &amp; Senior Undergrad With experience-Paid Training-Required English Level: B2Job Type: Full-timePay: E&pound;15,000.00 per monthApplication Question(s):<ul><li>Do you accepted working at abbasia office - On site</li><li>Did you work before as a customer service agent - English Account</li><li>The net salary for this role is 15K , do you accepted this salary</li></ul>

Call Center Agent ( English Account ) - Voice and non Voice

Telda

<div>
 
 Job Overview:
 
 
 As a Team Leader, you will lead a team of agents, ensuring that they meet performance standards and effectively serve clients. You will be responsible for developing your team's skills, providing mentorship, and managing the team's overall performance. The role involves coordinating with both internal stakeholders and clients to ensure alignment with business goals and performance expectations.
 
 
 
 <ul>
 <li>
 Provides regular supervision and mentorship over subordinate staff
 </li>
 <li>
 Ensure regular and effective communication with subordinate staff on performance, goals, and coaching
 </li>
 <li>
 Facilitates daily agent coaching and development sessions in both written and verbal format
 </li>
 <li>
 Participates in client related activities to include client calibration sessions and project planning
 </li>
 <li>
 Identify and address agent training needs
 </li>
 <li>
 Manage team&rsquo;s time entry to ensure 0% discrepancy rate
 </li>
 <li>
 Manage program specific performance standards (i.e. AHT, Quality Scores, CSAT, ART, FCR, etc.)
 </li>
 <li>
 Manage financial implications of attrition and attendance by maintaining program-specific goals
 </li>
 <li>
 Manage staffing in accordance with program specific workflow (i.e. down-staffing, up-staffing)
 </li>
 <li>
 Completion of weekly Team Manager Scorecard for review with CX-Manager
 
 
 
 
 
 </li>
 </ul>
 Other Related Duties
 
 
 
 <ul>
 <li>
 Diffuse irate customer calls as applicable
 </li>
 <li>
 Provide agent support via handling escalated calls, as needed
 </li>
 <li>
 Maintain up-to-date employee files and documentation
 </li>
 <li>
 Ensure high level customer service is being practiced by all subordinate staff
 
 
 
 
 
 </li>
 </ul>
 Bachelor&rsquo;s degree required.
 
 
 1-3 years of experience as a Team Lead.
 
 
 Proven Experience is a must.
</div>

Customer Experience Team Leader

Paradise Inn Group

<div><div>About the Job:</div><div>
The Rooms Division Manager is responsible for Executive Housekeeping and Front Office. Rooms Division manages the general operation of the Front Office e.g. Reception, Reservations, Concierge, Switchboard, and Night Management. 
 
Location: Alexandria, Egypt 
 
Benefits:</div><ul><li>
 Attractive and competitive salary packages.</li><li>
Luxury accommodation for non-resident hires.</li><li>
Monthly performance-based bonuses.</li><li>
Private health insurance.</li><li>
Life coverage.</li></ul><div> 

Rooms Division Manager Job Duties:</div><ul><li>
Oversee and manage all operations within the hotel's guest rooms including arrivals, departures, reservations, and housekeeping services.</li><li>
Develop and implement new policies, procedures, and practices to enhance guest satisfaction and improve efficiency.</li><li>
Coordinate with other departments such as sales, food and beverage, and maintenance to provide exceptional guest experiences.</li><li>
Train, supervise, and mentor front desk agents, housekeeping staff, and other team members to ensure the highest level of professionalism and productivity.</li><li>
Monitor and analyze occupancy rates, room revenue, and expenses to achieve budget goals and develop strategies to increase profits.</li><li>
Manage and maintain inventory of guest supplies and ensure the hotel is always well-stocked with all necessary amenities.</li><li>
Work closely with security to ensure that all guest rooms are safe and secure and comply with applicable regulations and laws.</li><li>
Ensure the hotel is compliant with health and safety regulations, and work to promote a healthy and safe work environment for all staff.</li></ul><div></div><div> 
Experience and Education Requirements:</div><ul><li>
Bachelor's degree in hospitality management, business administration, or a related field.</li><li>
Additionally, they require at least three to five years of experience working in the hospitality industry with a focus on front desk operations, housekeeping, and concierge services.</li></ul><div> 

About Paradise Inn Group:</div><ul><li>
Luxury hotel dating back to the early 20th century, this historic hotel is right on Alexandria&rsquo;s waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.</li><li>
Accommodations: The hotels have 5 room categories. All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.</li><li>
Amenities: Coffee tray, Satellite Tv, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.</li><li>
Facilities: 24 hours room service, Laundry, Dry cleaning, 24 hours security, Valet parking.</li><li>
Halls: Queen Elizabeth, Prince of Wales, King Edward.</li><li>
Outlets: Blue harbor Cafe &amp; Restaurant - Skyroof Rooftop Lounge.</li><li>
Locations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait Citadel, Near to The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to City Centre Alexandria.</li></ul> 

About Paradise Inn Group: 
Luxury hotel Dating back to the early 20th century, this historic hotel is right on Alexandria&rsquo;s waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.Accommodations: The hotels have 5 room categories, All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.Amenities: Coffee tray, Satellite Tv, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.Facilities: 24 hours room service, Laundry, Dry cleaning, 24 hours security, Valet parking.Halls: Queen Elizabeth, Prince of Wales, King EdwardOutlets: Blue harbor Cafe &amp; Restaurant - Skyroof Rooftop LoungeLocations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait CitadelNear to The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to City Centre Alexandria.</div>

Rooms Division Manager

Explore 82+ Concierge agent in Egypt this November. Find roles across top companies and apply now to boost your career.

82 concierge agent jobs IN Egypt

Concierge agent

Director of Rooms

Director of Rooms

Reservations Agent

Call Center Agent ( English Account ) - Voice and non Voice

Customer Experience Team Leader

Rooms Division Manager