account manager

senior property consultant

property consultant

sales representative

executive assistant

concierge agent

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
 <p></p><div><p><b>Concierge Agent
 </b></p></div><div><p>Four Seasons Hotel Cairo at The First Residence<br>
</p></div><p></p><div><p>Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Concierge Agent who shares our passion for excellence and is enthusiastic about creating the ultimate experience.<br>
</p></div><p></p><p><b>About the role:
</b></p><p></p><div><p>We are looking for an individual who can provide support to our dynamic front office team . You will deliver an enjoyable and positive experience for guests from arrival through their departure . In this role, you will also oversee parts of their stay and ensure that each experience is unique and unforgettable.
</p><p></p><p><b>What You Will Do
</b></p><p></p><div><div><p>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner, making recommendations based on local knowledge and hotel practices.
</p><p>Processes packages, faxes, messages, and mail, which may be either outgoing or incoming, in an accurate and timely manner.
</p><p>Complies with Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as outlined in Empact.
</p><p>Works harmoniously and professionally with co-workers and supervisors.
</p><p>Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas to provide information, ticketing, and reservations for guests.
</p><p>Stores and retrieves guest luggage and packages.
</p><p>Utilizes a variety of software programs to accurately input special arrangements the guest has made and to ensure proper billing.<br>
</p></div></div></div><p></p><div><div><p><b>What You Bring<br>
</b></p></div><p></p><div><ul><li><p>Requires a working knowledge of division operations.
</p></li></ul></div><div><ul><li><p>Working knowledge is generally learned on-the-job.
</p></li></ul></div><div><ul><li><p>Requires ability to operate computer equipment and other [Department] systems.
</p></li></ul></div><div><ul><li><p>Requires reading, writing and oral proficiency in the English language.
</p></li></ul></div><p></p><div><p><b>What We Offer:<br>
</b></p></div><p></p><div><ul><li><p>Competitive salary, wages, and a comprehensive benefits package
</p></li></ul></div><div><ul><li><p>Excellent training and development opportunities
</p></li></ul></div><div><ul><li><p>Complimentary dry c leaning for e mployee u niforms / business attire.
</p></li></ul></div></div><div><div><ul><li><p>Complimentary employee meals
</p></li></ul></div><div><ul><li><p><i>Complimentary stays at Four </i><i>S </i><i>easons properties (based on availability), with discounted meals.
</i></p></li></ul></div><div><ul><li><p><i>Dental and medical/disability/life insurance
</i></p></li></ul></div><div><ul><li><p><i>Retirement pension plan
</i></p></li></ul></div><div><ul><li><p>Employee service awards
</p></li></ul></div><div><ul><li><p>Annual employee party/social and sports events<br>
</p></li></ul></div><p></p><div><p><b>Schedule &amp; Hours
</b></p></div><div><p>Full&ndash;time job with 44 working hours a week.</p></div></div></div><p></p>

Concierge Agent

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25149698<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Westin Cairo Golf Resort &amp; Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt, 11835<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.</p><p><br>
</p><p>Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing globalteam, and <b>become</b> the best version of you.</p></div></div>

Hilton

<div><p>Guest Service Agent</p><p>
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:</p>
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul><b>What are we looking for?</b><p><br>
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Guest Service Agent

<div><p>Concierge Manager/Head Concierge</p><p>
A Concierge Manager/Head Concierge supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As a Concierge Manager/Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge Manager/Head Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Supervise daily Concierge operations</li>
<li>Set Departmental objectives, work schedules, budgets, policies and procedures</li>
<li>Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area</li>
<li>Maximise Sales revenues through up-selling and marketing programmes</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Maintain good communication and working relationships with all hotel areas</li>
<li>Project a professional manner with an emphasis on hospitality and Guest service</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Attend Front of House/Hotel meetings, as required</li>
</ul><p><b>What are we looking for?</b></p><br>
<p>Concierge Manager/Head Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>A degree or diploma in Hotel Management or equivalent</li>
<li>Front Office supervisory experience in the hotel, leisure or retail sector</li>
<li>Possess strong commercial awareness and Sales capabilities</li>
<li>Excellent leadership skills, inter-personal and communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Excellent grooming standards</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Previous experience working as a Concierge Supervisor or Head Concierge in a hotel environment</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Concierge Manager/Head Concierge

Staff4Me

Staff4Me is seeking a knowledgeable and experienced Mitel Engineer to join our growing team. In this role, you will be responsible for the installation, configuration, and maintenance of Mitel telecommunications systems for our clients. You will collaborate with various departments to deliver effective communication solutions while ensuring a high level of customer satisfaction.
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Daily Duties will consist of taking phone calls from customers. During these calls the agent will gather key information from the customer and create a new ticket or update the current ticket. Agent will also be monitoring email and ticket board for any new/updated information and notifying the correct parties as needed. Agent will also be performing Tier 1 tasks such as but not limited to: Voicemail Password resets, extension name changes, simple programming changes, basic troubleshooting for down systems/sites unable to call in/out. Agent will work with customer/techs on site to offer basic hardware troubleshooting and if need be, perform remote desktop support via laptop. Agent will need to be able to work independently and know Mitel On Prem Products to be able to Fix/Resolve all issues. Agent may need to reach out to the Mitel Vendor for assistance when needed.</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>Experience with the Mitel SX-200 ICP, Mitel MiVoice Business (3300), Mitel MiVoice Office (400) is REQUIRED, and PhoneSuite Voiceware is a plus, but is not required. Must be able to fully troubleshoot the on prem Mitel phone systems and remediate any issues without additional help.</li>
</ul>
<b>Benefits:</b><br>
<ul>
<li>Competitive salary and benefits package.</li>
<li>Opportunity for growth and career development.</li>
<li>Training and support to enhance technical and customer service skills.</li>
<li>Work in a dynamic and multicultural environment.</li>
</ul>


Mitel Engineer

<div><p>Reservations Agent</p><p>
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:</p><ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul><b>
What are we looking for?</b><p><br>
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Reservations Agent

City & the Sea

<div>
 <strong>
  Company Description
  <br/>
 </strong>
 <p>
  City &amp; The Sea is a boutique travel and event consultancy specializing in bespoke experiences across the globe. With a presence in Egypt&rsquo;s most iconic destinations and an international reach, we provide private travel management, destination events, corporate retreats, and elevated concierge services. Our expertise lies in creating seamless journeys defined by precision, creativity, and deep local insight. From private villas and yachts to immersive cultural itineraries and unforgettable celebrations, our experiences are thoughtfully tailored and flawlessly executed.
  <br/>
 </p>
 <strong>
  Role Description
  <br/>
 </strong>
 <p>
  This is a full-time on-site role located in Cairo, Egypt for a Branding Specialist/Graphic Designer. The Branding Specialist/Graphic Designer will be responsible for creating and designing graphic content, developing branding materials, designing logos, and working on typography. The role involves collaborating with team members to deliver high-quality designs that align with our brand vision and clients' needs. The ideal candidate will manage multiple projects simultaneously, ensuring timely and creative output.
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
 </strong>
 <ul>
  <li>
   Graphic Design, Graphics, and Logo Design skills
  </li>
  <li>
   Experience in Branding and Typography
  </li>
  <li>
   Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign)
  </li>
  <li>
   Strong visual storytelling and creative thinking abilities
  </li>
  <li>
   Excellent communication and teamwork skills
  </li>
  <li>
   Ability to handle multiple projects and meet deadlines
  </li>
  <li>
   Bachelor's degree in Graphic Design, Visual Arts, or a related field
  </li>
 </ul>
</div>


branding Specialist/graphic designer

Explore 64+ Concierge agent in Egypt this September. Find roles across top companies and apply now to boost your career.

64 concierge agent jobs IN Egypt

Concierge Agent

Concierge Agent

Guest Service Agent

Concierge Manager/Head Concierge

Mitel Engineer

Reservations Agent

branding Specialist/graphic designer