customer service representative Jobs in Egypt

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concierge agent

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
About the role
 
At Four Seasons Resort Sharm El Sheikh, The Concierge Agent plays a key role in curating unforgettable guest experiences. This role serves as a trusted resource for guests, providing tailored recommendations and seamless arrangements to ensure an exceptional stay.
<div>What you will do
 
<ul><li>Greet guests warmly and provide personalized assistance throughout their stay.
</li></ul></div><ul><li>Offer recommendations and make arrangements for dining, transportation, tours, and activities.
</li></ul><ul><li>Coordinate with internal departments to fulfil guest requests efficiently.
</li><li>Handle guest inquiries, complaints, and special needs with professionalism and discretion.
</li></ul><ul><li>Maintain up-to-date knowledge of local attractions, restaurants, and events.
</li></ul><ul><li>Assist with bookings for tickets, spa services, and other guest experiences.
</li></ul><ul><li>Ensure smooth communication between guests and external vendors.
</li></ul><ul><li>Uphold brand standards and contribute to the hotel's overall guest satisfaction scores.
</li></ul>What you bring
<ul><li>Previous experience in a Concierge, Front Office, or Guest Services role is preferred.
</li></ul><ul><li>Strong knowledge of the local area, attractions, and services.
</li></ul><ul><li>Excellent communication and interpersonal skills.
</li></ul><ul><li>Ability to multitask and remain calm under pressure.
</li></ul><ul><li>A passion for delivering luxury service and creating memorable experiences.
</li></ul> 
What we offer:
 
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Employee Discount for stays at any Four Seasons worldwide
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals 
</li></ul>Schedule &amp; Hours:
Full Time (8 hrs)</div>

Concierge Agent

Fairmont

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
Fairmont Hotels &amp; Resorts is seeking a dedicated and customer-focused Fairmont Gold Agent / Reception Agent to join our team at our Cairo property. In this role, you will be the first point of contact for our guests, delivering exceptional service while managing front desk operations and premium loyalty program services. You will combine administrative efficiency with genuine hospitality to create memorable experiences for our valued guests.<ul><li>
Greet guests warmly upon arrival and departure, ensuring a seamless check-in and check-out experience</li><li>
Manage Fairmont Gold loyalty program inquiries, benefits, and member recognition with professionalism and attention to detail</li><li>
Process guest requests, reservations, and room assignments efficiently using hotel management systems</li><li>
Address guest concerns and complaints with empathy and resolve issues promptly to ensure satisfaction</li><li>
Answer phone calls and emails professionally, directing inquiries to appropriate departments</li><li>
Maintain accurate guest records and confidential information in compliance with hotel policies</li><li>
Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs</li><li>
Perform administrative tasks including data entry, filing, and documentation</li><li>
Provide concierge-level assistance and local recommendations to enhance the guest experience</li><li>
Ensure the front desk area remains organized, clean, and welcoming at all times</li><li>
Uphold Fairmont standards of service excellence and brand reputation</li></ul> 

Qualifications 
<ul><li>
Proven customer service experience in a hospitality or hotel environment</li><li>
Excellent verbal and written communication skills in English</li><li>
Strong organizational and time management abilities with the capacity to multitask effectively</li><li>
Proficiency with hotel property management systems (PMS) and computer applications</li><li>
Professional demeanor with a friendly, empathetic, and customer-focused approach</li><li>
Problem-solving skills and ability to handle challenging situations with composure</li><li>
Attention to detail and accuracy in record-keeping and data entry</li><li>
Knowledge of luxury hospitality standards and premium guest service expectations</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays as required</li><li>
Familiarity with loyalty program operations is a plus</li><li>
Multilingual capabilities beyond English are highly valued</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Fairmont Gold Agent / Reception Agent

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 Fairmont Hotels &amp; Resorts is seeking a dedicated and customer-focused Fairmont Gold Agent / Reception Agent to join our team at our Cairo property. In this role, you will be the first point of contact for our guests, delivering exceptional service while managing front desk operations and premium loyalty program services. You will combine administrative efficiency with genuine hospitality to create memorable experiences for our valued guests.
 
 
 <ul>
 <li>
 Greet guests warmly upon arrival and departure, ensuring a seamless check-in and check-out experience
 </li>
 <li>
 Manage Fairmont Gold loyalty program inquiries, benefits, and member recognition with professionalism and attention to detail
 </li>
 <li>
 Process guest requests, reservations, and room assignments efficiently using hotel management systems
 </li>
 <li>
 Address guest concerns and complaints with empathy and resolve issues promptly to ensure satisfaction
 </li>
 <li>
 Answer phone calls and emails professionally, directing inquiries to appropriate departments
 </li>
 <li>
 Maintain accurate guest records and confidential information in compliance with hotel policies
 </li>
 <li>
 Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs
 </li>
 <li>
 Perform administrative tasks including data entry, filing, and documentation
 </li>
 <li>
 Provide concierge-level assistance and local recommendations to enhance the guest experience
 </li>
 <li>
 Ensure the front desk area remains organized, clean, and welcoming at all times
 </li>
 <li>
 Uphold Fairmont standards of service excellence and brand reputation
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven customer service experience in a hospitality or hotel environment
 </li>
 <li>
 Excellent verbal and written communication skills in English
 </li>
 <li>
 Strong organizational and time management abilities with the capacity to multitask effectively
 </li>
 <li>
 Proficiency with hotel property management systems (PMS) and computer applications
 </li>
 <li>
 Professional demeanor with a friendly, empathetic, and customer-focused approach
 </li>
 <li>
 Problem-solving skills and ability to handle challenging situations with composure
 </li>
 <li>
 Attention to detail and accuracy in record-keeping and data entry
 </li>
 <li>
 Knowledge of luxury hospitality standards and premium guest service expectations
 </li>
 <li>
 Ability to work flexible hours, including evenings, weekends, and holidays as required
 </li>
 <li>
 Familiarity with loyalty program operations is a plus
 </li>
 <li>
 Multilingual capabilities beyond English are highly valued
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

CES - MATLAB® in the Middle East

<div>
 
 Overview
 
 
 Software engineer with proven, hands-on experience developing software using Large Language Models (LLMs) and agent-based coding tools (e.g., Codex, Claude Code, or similar). This capability is mandatory and must be demonstrated.
 
 
 The role combines traditional backend/software engineering with the design and orchestration of LLM-driven development workflows. The candidate must be capable of directing agents effectively to build, extend, and maintain production-grade systems. The position is on-site.
 
 
 
 
 
 Responsibilities
 
 
 LLM-Driven Development &amp; Agent Orchestration
 
 <ul>
 <li>
 Design and implement workflows using LLM-based coding agents.
 </li>
 <li>
 Drive software development through tools such as Codex, Claude Code, or equivalent.
 </li>
 <li>
 Define prompts, constraints, and system structures to ensure reliable agent output.
 </li>
 <li>
 Evaluate, debug, and refine agent-generated code.
 </li>
 <li>
 Establish best practices for agent-assisted development across the organization.
 </li>
 </ul>
 
 Backend &amp; Service Development
 
 <ul>
 <li>
 Design, develop, and maintain internal backend services.
 </li>
 <li>
 Implement APIs and service layers supporting internal platforms and tools.
 </li>
 <li>
 Work with databases (SQL/NoSQL), ensuring performance and reliability.
 </li>
 <li>
 Handle authentication and authorization mechanisms (e.g., OAuth, JWT, identity providers).
 </li>
 </ul>
 
 Infrastructure &amp; Containerization
 
 <ul>
 <li>
 Build and manage containerized applications (Docker-based environments).
 </li>
 <li>
 Support deployment workflows and service orchestration.
 </li>
 <li>
 Ensure services are scalable, maintainable, and secure.
 </li>
 </ul>
 
 Integrations &amp; External Systems
 
 <ul>
 <li>
 Integrate with third-party APIs and external platforms.
 </li>
 <li>
 Design robust data flows between internal systems and external services.
 </li>
 <li>
 Handle failures, retries, and monitoring of integrations.
 </li>
 </ul>
 
 LLM-Based System Integration
 
 <ul>
 <li>
 Embed LLM capabilities into internal tools and services.
 </li>
 <li>
 Build agent-based systems for automation, data processing, and engineering workflows.
 </li>
 <li>
 Work on secure and controlled usage of LLMs (data handling, privacy, execution boundaries).
 </li>
 </ul>
 
 System Reliability &amp; Maintenance
 
 <ul>
 <li>
 Maintain and improve existing internal systems.
 </li>
 <li>
 Debug complex issues across services, integrations, and agent workflows.
 </li>
 <li>
 Implement logging, monitoring, and alerting where needed.
 </li>
 </ul>
 
 
 
 
 Requirements
 
 
 
 
 
 Must Have
 
 <ul>
 <li>
 3&ndash;6 years of hands-on software development experience
 </li>
 <li>
 Proven, demonstrable experience developing software using LLMs
 </li>
 <li>
 Practical experience using agent-based coding tools (e.g., OpenAI Codex, Claude Code or equivalent)
 </li>
 <li>
 Strong backend development capability (Python, Node.js, or similar)
 </li>
 <li>
 Experience designing and building APIs (REST or similar)
 </li>
 <li>
 Solid understanding of databases (SQL and/or NoSQL)
 </li>
 <li>
 Experience implementing authentication and authorization (OAuth, JWT, etc.)
 </li>
 <li>
 Hands-on experience with Docker and containerized environments
 </li>
 <li>
 Ability to validate, debug, and correct AI-generated code
 </li>
 <li>
 Strong problem-solving and debugging skills
 </li>
 <li>
 Ability to work independently and structure ambiguous problems
 </li>
 <li>
 Professional level of English
 </li>
 </ul>
 
 
 
 
 Nice to Have
 
 <ul>
 <li>
 Experience building agent-based or multi-agent systems
 </li>
 <li>
 Strong prompt engineering skills and LLM evaluation techniques
 </li>
 <li>
 Experience integrating LLMs into production systems
 </li>
 <li>
 Familiarity with CI/CD pipelines and DevOps practices
 </li>
 <li>
 Knowledge of system security and data protection practices
 </li>
 <li>
 Experience designing scalable distributed systems
 </li>
 <li>
 Exposure to internal developer platforms or tooling
 </li>
 <li>
 Experience optimizing developer workflows using AI tools
 </li>
 </ul>
 
 
</div>

Software Engineer – LLM & Agentic Systems

Specright

<div>The Role
We're looking for an Agentic Software Engineer (Full-Stack) to help us ship reliable, user-facing AI 
agent products to production - fast. You'll work at the intersection of modern AI tooling and strong 
software engineering discipline, building agentic experiences that our customers and internal teams rely 
on every day. This role is fully remote and based in Cairo, Egypt.
This is not a research role. You will own production systems end-to-end: designing agent architectures, 
writing and reviewing code (often with agentic coding assistants), setting up rigorous evals, and operating 
what you build. If you care about making AI agents that actually work - not just demo well - this role 
is for you.
What You'll Do<ul><li>
Build and Ship Agentic Applications Design, develop, and deliver agentic products end-to-end - 
including chat-based interfaces, AI workflow tools, and internal copilots - that serve real users in 
production.</li><li>
Leverage Agentic Coding Workflows Use modern agentic coding tools daily (e.g., Claude Code, Codex, 
Cursor, and similar assistants) to accelerate delivery while maintaining high code quality and engineering 
standards.</li><li>
Design Agent Systems Architect agent internals: tool calling, multi-step orchestration, memory and state management, retrieval pipelines, permissions models, and failure recovery strategies.</li><li>
Own Evals and Quality Build and maintain agent evaluation infrastructure - regression suites, scenario-based tests, golden traces, and both offline and online metrics - so you always know whether your agent got better or worse.</li><li>
Implement Observability Instrument agents with production-grade observability: distributed tracing, prompt and version tracking, tool-call telemetry, and cost/latency monitoring.</li><li>
Own Production Readiness Take responsibility for the full lifecycle: rollout plans, QA, guardrails, incident response, and continuous improvement of deployed agents.</li></ul>
What You Bring (Must-Haves)<ul><li>
Proven full-stack engineering ability. You've shipped production software end-to-end - not just prototypes or demos.</li><li>
Hands-on experience building LLM-powered agents that work in production. You've owned at 
least 1&ndash;2 agentic features or products through deployment and operation.</li><li>
Deep familiarity with agentic coding best practices. You understand task decomposition, agent 
delegation, prompt hygiene, iterative loops, and how to review and steer agentic outputs effectively.</li><li>
Practical experience with agent evals and tracing. You've gone beyond model benchmarking to 
build evaluation systems specifically for agent behavior - including trace-based debugging and 
regression detection.</li><li>
Solid engineering fundamentals. Testing, debugging, security basics, performance optimization, 
and reliability are second nature to you.</li></ul>
Nice-to-Haves<ul><li>
Proficiency in TypeScript/Node.js and/or Python, with experience in modern web stacks and 
startup-pace delivery.</li><li>
Familiarity with agent tooling ecosystems: prompt/version stores, eval harnesses, tracing and 
telemetry platforms (OpenTelemetry, LangSmith, Datadog, Honeycomb, or similar).</li><li>
Experience with RAG architectures: vector databases, indexing strategies, chunking approaches, 
and retrieval evaluation.</li><li>
Experience designing tool APIs for agents: structured output schemas, idempotency, rate limiting, 
and error handling patterns that make agents more reliable.</li></ul>
Why Specright<ul><li>
Entrepreneurial culture. We're fast-paced, informal, and flat - collaboration and innovation matter more than hierarchy or fear of mistakes.</li><li>
Real impact. Your work will power AI capabilities that touch real supply chain decisions across major industries.</li><li>
Autonomy and ownership. We hire senior people and trust them to make decisions, ship fast, and continuously improve what they build.</li><li>
Global team. You'll collaborate across time zones with talented colleagues who care about craft.</li><li>
Competitive perks. Competitive salaries, flexible work hours, and a full benefits package (Medical, Vision, and Dental).</li></ul>
About Specright
Specright is the first purpose-built, patented platform for Specification Management. Whether it's 
packaging, raw materials, formulas, products, or machines, Specright helps companies digitize, map, and 
take action across their supply chain to reduce costs, increase profitability, and drive sustainability. 
Specright serves customers across industries, including packaging, food and beverage, consumer 
packaged goods, pharmaceutical, retail, industrials, and more. Recognized as a leader in Specification 
Management, Specright was named to the Deloitte Fast Technology 500 list in 2024, one of Fast 
Company's Most Innovative Companies for 2023, had three executives honored as SupplyDemand 
Chain Executive Pros to Know in 2023, and won Food Logistics' 2022 Top SoftwareTechnology 
Provider award. For more information, visit: www.specright.com.
We are an energetic company with an entrepreneurial, informal, versatile, intelligent, and fast-paced 
culture. We promote an open and relatively flat organization with an emphasis on collaboration, sharing 
ideas, and information. It's more important to innovate than to worry about making mistakes.
Specright is an equal opportunity employer. We celebrate diversity and are committed to creating an 
inclusive environment for all employees.</div>

Agentic Software Engineer (Full Stack)

Siemens Digital Industries Software

<div>
 Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our software.
 
 
 About the role:
 
 
 Are you passionate about AI and interested in shaping the future of interactive and generative technology? We are seeking a talented AI Software Engineer to join our team and contribute to the development of cutting-edge copilot and agent services using Large Language Models (LLMs). Our aim is to create copilots that provide intelligent, conversational experiences and agents that will redefine how our users interact with our software.
 
 
 If you're excited about working with the latest advancements in Generative AI and delivering top-notch services in a fast-paced environment, we'd love for you to apply.
 
 
 What you&rsquo;ll be doing:
 
 
 As an AI Software Engineer, you will design, build, and maintain copilot and agent solutions powered by LLM technology. Your responsibilities include:
 
 
 <ul>
 <li>
 Assessing the current capabilities of agent services in the Siemens DI ecosystem for our adoption
 </li>
 <li>
 Collaborating with company-wide cross-functional teams to reflect our team&rsquo;s requirements and help extending central services features when necessary, using the contribution model.
 </li>
 <li>
 Collaborating with product teams for their adoption of agent frameworks; support integration of UI, help setting up product specific agents, ensure high quality by keeping up with the latest AI model capabilities.
 </li>
 <li>
 Ensuring the copilots and agents are scalable and maintain high performance
 </li>
 <li>
 Helping the transition of the organization towards AI-assisted products by training and upskilling product teams.
 </li>
 <li>
 Writing clean, testable code and engaging in peer code reviews to maintain high standards of software quality.
 </li>
 <li>
 Assessing service performance, troubleshooting issues, and deploying fixes to ensure seamless user experiences.
 </li>
 <li>
 Staying current with industry trends in agent development and LLM advancements, applying this knowledge to improve our service offerings.
 
 
 </li>
 </ul>
 What you&rsquo;ll bring:
 
 
 <ul>
 <li>
 Master&rsquo;s Degree in Computer Science, AI, or a related technical field, with relevant experience in copilot/agent development.
 </li>
 <li>
 Solid understanding of and experience with LLM frameworks and conversational AI technologies.
 </li>
 <li>
 Proficient in programming languages relevant to AI and copilot/agent development, such as Python.
 </li>
 <li>
 Experience with multi-team, collaborative software development including source control and collaborative design and code reviews
 </li>
 <li>
 Experience working with cloud platforms (AWS, Azure) and their AI-related services and tools is a plus.
 </li>
 <li>
 Experience in deploying and maintaining applications in a 24x7 production environment, including handling scalability and security considerations is beneficial.
 </li>
 <li>
 A proactive approach to problem-solving, a keen eye for optimization, and a passion for learning and implementing emerging technologies.
 </li>
 <li>
 Excellent collaborative skills for working in a highly interdisciplinary subject.
 
 
 </li>
 </ul>
 If you're excited by the prospect of developing AI-driven solutions that resonate with users and create compelling interactions, we encourage you to apply. If you don't have every qualification mentioned but believe you can bring value to our team, we're eager to know more about your unique perspectives and experiences. Join us and help build AI services that redefine the standard for AI-human interaction.
 
 
 We are Siemens:
 
 
 A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us Transform the everyday!
 
 
 We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.
 
 
 Siemens is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
 
 
 If you believe in technology with purpose and are interested in learning more about Siemens Digital Industries Software before you apply then check out our Mission / Vision and our software portfolio, meet the team and join our Talent Community today so that we can stay connected in the areas that interest you: www.siemens.com/careers/transformtheeveryday/
 
 
 #DISWSIM
 
 
</div>

AI Software Engineer

Adventures Agency

As a Debt Settlement Sales Agent, you will engage in both outbound and inbound calls to convert leads into satisfied customers. The role primarilyinvolves helping clients by offering debt settlement services , which means negotiating with creditors on behalf of clients to reduce the total amount they owe.You will be guiding customers through the debt relief process, presenting tailored solutions, and closing deals over the phone. While cold calling is part of the role initially,the focus will shift to inbound leads, where clients are already interested in exploring financial solutions.Requirements: PC/Laptop Fluency In English Foreigners Can ApplyCompensation Scheme &bull;Average Agent Earn 65/75k Per Month (Full Time)&bull;Average Agent Earn 40/55k Per Month (Part Time)&bull;FullTime: Net 18k Commissions+Bounses In USD Spiffs+Salary Growth +daily+weekly Bounses&bull;Monday To Friday 5pm Till 2Am (1hr Break Included)&bull;PartTime:5 Working Hours ●7k Net ●Commissions+Bouns In USD ●Spiffs+Salary Growth ●Daily+Weekly Bounses&bull;Monday To Friday 6pm till 11pmPlease note that there will be a &gt;=1 day on site work weekly---How to Apply: Send your details on WhatsApp and our team will contact you: 01118777654Job Types: Full-time, New gradPay: E&pound;18,000.00 - E&pound;55,000.00 per monthWork Location: Hybrid remote in Cairo

Sales Closer (Work from home) Full Or Part Time (Egypt)

Explore 101+ Concierge agent in Egypt this May. Find roles across top companies and apply now to boost your career.

101 concierge agent jobs In Egypt

Concierge Agent

Fairmont Gold Agent / Reception Agent

Fairmont Gold Agent / Reception Agent

Software Engineer – LLM & Agentic Systems

Agentic Software Engineer (Full Stack)

AI Software Engineer

Sales Closer (Work from home) Full Or Part Time (Egypt)