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back office agent (voice & non voice / english account)

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call center agent (english )

customer service - chat and email vacancies - english Jobs in Cairo Jobs In Cairo Jobs In Cairo Jobs In Cairo

customer service - chat and email vacancies - english

customer service agent

Waffarha

<div>
 Founded in 2012, Waffarha is a leading savings platform (website and mobile App) in Egypt and expanding to the Gulf. Our primary aim is to provide exclusive deals in the MENA region. Waffarha's mission is to Transform the shopping experience by offering unparalleled deals and savings by Championing the spirit of wise spending in Egypt &amp; MENA
 
 
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 Handle a high volume of inbound and outbound calls in a timely and professional manner.
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 Follow quality assurance&ndash;approved scripts while addressing different customer inquiries.
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 Identify customer needs, clarify information, investigate issues, and provide accurate solutions over calls.
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 Document customer requests, interactions, and resolutions accurately on the system.
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 Escalate complex cases by opening tickets and coordinating with the back-office team.
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 Ensure high levels of customer satisfaction through effective communication and problem-solving.
 
 
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 Qualifications
 
 
 
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 Bachelor&rsquo;s degree in any relevant field.
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 Minimum 1 year of experience in a call center or customer service environment.
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 Fluent Arabic speaker with a very good command of English.
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 Strong verbal communication and active listening skills.
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 Very good PC skills (Microsoft Office: Word, Excel, PowerPoint).
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 Ability to multitask, prioritize tasks, and manage time efficiently.
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 Customer-oriented mindset with adaptability to different situations.
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 Ability to work under pressure and meet deadlines.
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</div>

Customer Service Agent

ETISAL International Group

<div>
 We are seeking a dynamic and customer-focused Call Center Agent to join our growing team in the Outsourcing/Offshoring industry. This role is essential in delivering exceptional service to our clients and their customers, ensuring satisfaction through effective communication and resolution of inquiries across multiple channels.
 
 
 
 Responsibilities
 
 
 
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 Handle inbound and outbound calls in a professional manner, addressing customer inquiries and concerns promptly.
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 Provide accurate information on products and services to enhance the customer experience.
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 Document all customer interactions and transactions in the CRM system accurately and in real time.
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 Collaborate with team members and other departments to resolve complex customer issues effectively.
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 Meet or exceed performance metrics such as call handling time, customer satisfaction, and quality assurance scores.
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 Assist in training new team members by sharing best practices and insights based on personal experience.
 
 
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 Requirements
 
 
 
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 Proven experience in a call center or customer support role, preferably in the Outsourcing/Offshoring industry.
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 Excellent verbal and written communication skills in English, with a strong ability to listen and respond to customers.
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 Proficient in using CRM software and standard office applications (e.g., Microsoft Office Suite).
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 Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
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 Ability to work in a fast-paced environment while maintaining attention to detail and quality of service.
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 Flexibility to work in shifts, including evenings and weekends as required.
 
 
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 Benefits
 
 
 
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 Social insurance
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 Medical insurance
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 Paid training
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Call Center Agent (English )

<div>
 We are seeking a dedicated and detail-oriented Back Office Agent for our English-speaking accounts at a dynamic outsourcing firm with over 500 employees. In this role, you will support our clients by managing inquiries and resolving issues via voice and non-voice channels efficiently. Your contribution will be crucial in ensuring customer satisfaction while maintaining operational excellence.
 
 
 
 Responsibilities
 
 
 
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 Handle inbound and outbound calls as well as emails &amp; Chat to facilitate client inquiries and support requests.
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 Process transactions, applications, and other requests accurately, ensuring compliance with company policies.
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 Update and maintain customer databases with accurate information.
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 Collaborate with various departments to resolve customer issues and enhance service delivery.
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 Prepare and maintain reports on customer interactions, feedback, and overall performance metrics.
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 Assist in training and onboarding new hires to facilitate a cohesive team environment.
 
 
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 Requirements
 
 
 
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 Excellent verbal and written communication skills in English.
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 Strong problem-solving abilities with attention to detail.
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 Proficient with office applications and customer relationship management (CRM) software.
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 Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
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 Familiarity with voice and non-voice communication channels.
 
 
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 Benefits
 
 
 
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 Net Salary 17000 EGP
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 2 Days off
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 Social &amp; Medical Insurance
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 Fully Paid Training
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 Career Path Opportunities
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Back Office Agent (Voice & Non Voice / English account)

Floward

<div>
 Floward
 
 
 
 Job Purpose
 
 
 
 Customer support provided through Outbound calls and responsible of contacting customers who have inquiries or concerns related to their order or accounts, to identify the customer's needs, resolve issues, and provide solutions in a timely manner, processing customer's orders, handling the surveys and feedback.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service Responsibilities
 
 
 
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 Contacting the customers who have inquiries or concerns related to their order or accounts.
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 Identifying the customer&rsquo;s needs and resolving issues to ensure the customer&rsquo;s satisfaction.
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 Providing the customers with solutions in a timely manner.
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 Contacting the customers and identifying their needs.
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 Responding efficiently and accurately to customers and explaining possible solutions in a timely manner and ensuring that customers feel supported and valued.
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 Making calls to customers and resolving their complaints, or other issues with products or services.
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 Contacting customers when changes have been made to their orders.
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 Building lasting relationships with customers and other call center team members based on trust and reliability.
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 Supporting incoming claim.
 
 
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 Order Processing &amp; Operations
 
 
 
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 Processing customer&rsquo;s orders and follow-up with customers.
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 Processing customer&rsquo;s orders and follow-up with customers, handling the surveys and feedback.
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 Handling the surveys and feedback from customers.
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 Data Entry and processing manual payments.
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 Accurately document information within multiple database systems.
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 Assisting with sales processing.
 
 
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 Communication &amp; Coordination
 
 
 
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 Digital correspondence.
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 Contacting the other departments to resolve the customer issues.
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 Observing and following company policies and the website for FAQs or policy related answers.
 
 
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 Performance &amp; Work Ethics
 
 
 
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 Making sales or recommendations for products or services that may better suit customer needs.
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 Taking Accountable for daily target and KPIs.
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 Flexible with shift times based on operational needs.
 
 
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 Skills And Qualifications
 
 
 
 
 QUALIFICATION AND EXPERIENCE
 
 
 
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 Open to non-bachelor's degree holder.
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 Must have at least 2 years of relevant working experience in the same field.
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 PC literate - MS Word, MS Excel, and MS Outlook.
 
 
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 Skills
 
 
 
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 Must have very good English communication skills (spoken and written).
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 Strong organizational skills with the ability to effectively manage time &amp; prioritize tasks
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 Exceptional planning and prioritizing skills and drive for results.
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 Ability to define and refine mechanisms and processes that scale across multiple teams, drive execution and operational excellence.
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</div>

Customer Service Officer

TBO.COM

<div>
 
 
 Customer Service Representative, Location: Cairo, Egypt (Travel Industry)
 
 
 
 Spanish/Italian/French/Japanese Speakers preferably
 
 
 
 TBO - (www.tbo.com)
 
 
 
 
 
 
 TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.
 
 
 
 
 
 The TBO journey began in 2006 with a simple goal &ndash; to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK &amp; Europe, Africa, Middle East, India, and Asia Pacific.
 
 
 
 
 
 Today, TBO&rsquo;s product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.
 
 
 
 
 
 TBO&rsquo;s approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO&rsquo;s travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.
 
 
 
 
 
 
 Why TBO:
 
 
 
 
 
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 You will influence &amp; contribute to &ldquo;Building World Largest Technology Led Travel Distribution Network&rdquo; for a $ 9 Trillion global travel business market.
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 We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
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 Physical Presence in 47 countries with business in 110 countries.
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 We are reputed for our-long lasting trusted relationships.
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 We stand by our eco system of suppliers and buyers to service the end customer
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 An open &amp; informal start-up environment which cares.
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 What TBO offers to a Life Traveler in You:
 
 
 
 
 
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 Enhance Your Leadership Acumen. Join the journey to create global scale and &lsquo;World Best&rsquo;.
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 Challenge Yourself to do something path breaking.
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 Be Empowered. The only thing to stop you will be your imagination.
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 Post pandemic: travel space is likely to see significant growth.
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 Witness and shape this space. It will be one exciting journey.
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 As a fastest growing B2B platform our priority is purpose-building scalable systems.
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 Adopting industry leading technologies to support best-in-class business capabilities for high performing and scalable solutions.
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 Fast response to the evolving regulatory environment and helping to meet the firm's regulatory commitments by addressing internal and external commitments.
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 Top Sights During Your Role Stay (Key Expectations):
 
 
 
 
 
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 Assist partner on our product and services promptly via multiple channels (Phone, CRM, live chat, and email)
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 Manage and resolve issues and complaints with high quality resolution.
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 Document and classify customer interactions and issues accurately in the appropriate systems.
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 To ensure that performance metrics such as SLAs, FRT, CES, and Quality Score are consistently met.
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 Report on emerging and recurring issues promptly
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 Adhere to internal processes and policies when interacting with customers.
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 Maintain a positive, empathetic, and professional attitude in all customer interactions.
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 Triage case escalations and engage with our partner on phone and email.
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 Provide high quality resolution and service recovery.
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 Demonstrate ownership of issues and collaborate actively with various teams for timely resolution.
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 Document case details accurately and track issues promptly
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 Keep customers and stakeholders updated on case progress.
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 Build firm knowledge on product, processes, and policies.
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 Participate in VOC&rsquo;s and provide feedback on customer experience.
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 Share information and knowledge with team members through clear documentation and reports
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 Contribute actively to meetings and discussions to improve operation efficiency.
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 Do You Have What is Takes :(Must Haves)
 
 
 
 
 
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 Have at least 2 years of experience in hotel operations support
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 Resolve conflicts and manage negotiations with tact and diplomacy.
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 Manage time efficiently to deal with multiple type of tasks.
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 Resourceful and thrive on challenges.
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 Self-starter and comfortable with ambiguity
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 Work proactively with manager to meet targets and goals.
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 Able to work shifts that span weekends and public holidays.
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</div>

Executive - Operations (Travel Industry)

TikTok

<div>
 
 Responsibilities
 
 
 About the Team
 
 The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
 
 
 As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators.
 
 
 Roles &amp; Responsibilities
 
 - Act as the primary point of contact for Arabic-speaking customers, ensuring smooth communication and excellent service delivery.
 
 - Handle escalations from Arabic-speaking customers across CRM, email, phone, and chat channels, ensuring professionalism and empathy.
 
 - Translate, explain, and clarify complex processes or policies to Arabic-speaking customers to ensure full understanding.
 
 - Document Q&amp;A and solutions in both Arabic and English in the knowledge management tool for global team use.
 
 - Identify and resolve the root causes of escalated issues, with special focus on trends among Arabic-speaking customers.
 
 - Escalate high-risk or urgent cases involving Arabic-speaking customers to the appropriate authority promptly.
 
 - Partner with product, operations, and support teams to address recurring Arabic-language customer concerns and improve service processes.
 
 - Provide linguistic and cultural insights to help the team better serve Arabic-speaking markets.
 
 - Reduce repeat escalations by identifying ongoing issues and proposing process improvements for Arabic-speaking regions.
 
 - Deliver timely, accurate, and culturally sensitive responses to both internal and external escalations.
 
 - Adhere to service guidelines while ensuring accessibility and inclusivity for Arabic-speaking users.
 
 - Support business initiatives and ad-hoc projects, particularly those related to Arabic-language support and regional engagement.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - BA/BS degree or equivalent practical experience.
 
 - Proficiency in Arabic is essential, as you will be required to communicate with external customers in Arabic
 
 - Requires a minimum of 2 years' experience in a customer service environment.
 
 
 Preferred Qualifications:
 
 - Experienced working for live-streaming / user-generated content platforms is a plus.
 
 - Works comfortably with Microsoft Word and Excel.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

TikTok LIVE - Global Customer Service Representative, Arabic Speaking

Procter & Gamble

<div>
 
 Job Location
 
 
 
 CAIRO OCT VI PLANT
 
 
 
 Job Description
 
 
 
 The Inbound Ops Leader will be responsible for overseeing and optimizing all inbound logistics and warehousing operations, ensuring efficient receipt, storage, and distribution of materials to support manufacturing and supply chain objectives.
 
 
 
 Job Responsibilities
 
 
 
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 Lead and manage a team of inbound operations personnel, including hiring, training, performance management, and development.
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 Develop and implement strategies to optimize inbound material flow, reduce lead times, and improve inventory accuracy.
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 Oversee the receiving, inspection, and put-away processes for all incoming raw materials, packaging, and finished goods.
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 Manage warehouse space utilization, layout, and organization to maximize efficiency and safety.
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 Collaborate with procurement, planning, and manufacturing teams to ensure timely material availability and resolve supply chain issues.
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 Implement and maintain robust inventory control procedures, including cycle counting and discrepancy resolution.
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 Drive continuous improvement initiatives within inbound operations, utilizing lean principles and data analysis to identify and address bottlenecks.
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 Ensure compliance with all safety regulations, company policies, and quality standards within the inbound operations function.
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 Manage relationships with external logistics providers and carriers to optimize inbound transportation.
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 Develop and monitor key performance indicators (KPIs) for inbound operations, regularly reporting on performance and progress.
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 Identify and implement new technologies and systems to enhance inbound operational efficiency.
 
 
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 Job Qualifications
 
 
 
 Job Qualifications
 
 
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 Bachelor's degree in supply chain management, Logistics, Operations Management, Business Administration, or a related field.
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 5+ years of progressive experience in inbound logistics, warehouse operations, or supply chain management, preferably within a fast-moving consumer goods (FMCG) environment.
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 2+ years of experience in a leadership or supervisory role.
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 Proven ability to lead, motivate, and develop a team.
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 Strong understanding of warehouse management systems (WMS) and enterprise resource planning (ERP) systems.
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 Excellent analytical and problem-solving skills with a data-driven approach to decision-making.
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 Demonstrated ability to drive continuous improvement and implement lean methodologies.
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 Exceptional communication, interpersonal, and collaboration skills.
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 Proficiency in Microsoft Office Suite, particularly Excel.
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 Ability to work in a fast-paced and dynamic environment.
 
 
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 JUST SO YOU KNOW:
 
 
 You will get a competitive compensation package, in line with your qualifications and experience.
 
 
 We are an equal opportunity employer and value diversity at our company. Our people are all equally talented in unique ways: we come from diverse traditions, personal experiences and points of view, and we want to include yours. Our mission of Diversity and Inclusion is: &ldquo;Everyone valued. Everyone included. Everyone performing at their peak&rdquo;. Are you ready to inspire us with your creative ideas?
 
 
 
 About Us
 
 
 
 We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always&reg;, Ariel&reg;, Gillette&reg;, Head &amp; Shoulders&reg;, Herbal Essences&reg;, Oral-B&reg;, Pampers&reg;, Pantene&reg;, Tampax&reg; and more. Our community includes operations in approximately 70 countries worldwide. Visit http://www.pg.com to know more.
 
 
 Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we&rsquo;re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being &ldquo;in touch&rdquo; so we craft brands and products to improve the lives of the world&rsquo;s consumers now and in the future. We want you to inspire us with your unrivaled ideas.
 
 
 We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.
 
 
 
 Job Schedule
 
 
 
 Full time
 
 
 
 Job Number
 
 
 
 R000141450
 
 
 
 Job Segmentation
 
 
 
 Experienced Professionals
</div>

Inbound Logistic Operations Leader

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