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customer service representative Jobs in Karachi

customer service representative

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Telemarketing

Seeking friendly, detail-oriented, and customer-focused individuals to join our Call Centre as Customer Service Representatives (CSR). In this role, you will assist customers with booking travel accommodations, answering questions about resorts and packages, resolving issues, and providing exceptional service to ensure a seamless travel experience.Requirments:<ul><li>Intermediate | O Level | Graduate.</li><li>Fluent in English.</li></ul>Excellent verbal and written communication skills.Strong attention to detail and problem-solving abilities.Ability to multitask and work in a fast-paced environment.Customer-centric mindsetStrong interpersonal and communication skillsJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal / Gulistan e johar Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan e iqbal / jauhar /maosamiyat ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

CUSTOMER CALLING AGENTS (PART-TIME)

We are Looking for friendly, detail-oriented, and customer-focused individuals to join our Call Centre as Customer Service Representatives (CSR). In this role, you will assist customers with booking travel accommodations, answering questions about resorts and packages, resolving issues, and providing exceptional service to ensure a seamless travel experience.Requirments:<ul><li>Intermediate | O Level | Graduate.</li><li>Fluent in English.</li></ul>Excellent verbal and written communication skills.Strong attention to detail and problem-solving abilities.Ability to multitask and work in a fast-paced environment.Customer-centric mindsetStrong interpersonal and communication skillsTime management and organizational skillsJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan e iqbal / jauhar /maosamiyat ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

CUSTOMER CALL AGENTS

Mars BPO

Mars BPO is looking for energetic and motivated Customer Sales Representatives to join our Medicare campaign. providing excellent customer service, and achieving sales targets in a professional environmentMedicare plan benefits, and provide tailored solutions while ensuring excellent customer service and meeting sales targets.Key Responsibilities:<ul><li>Handle inbound and outbound calls for Medicare sales.</li><li>Explain Medicare plans, benefits, and coverage options to clients.</li><li>Assist customers in selecting the most suitable plan.</li><li>Achieve individual and team sales targets.</li></ul>Requirements:<ul><li>Strong communication and interpersonal skills.</li><li>Previous experience in call center, sales, or healthcare preferred.</li><li>Ability to work in a fast-paced night-shift environment.</li><li>Positive, professional, and customer-first mindset.</li></ul>Ability to work night shiftsSalary &amp; Benefits:<ul><li>Salary: 50,000 &ndash; 70,000 PKR (based on experience &amp; performance).</li><li>Performance-based commissions and incentives.</li><li>Drop-off facility available for female employees only.</li><li>Professional training and career growth opportunities.</li><li>Supportive and collaborative workplace culture</li></ul>Office Timings:<ul><li>6:00 PM &ndash; 5:00 AM (Night Shift)</li></ul>Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Calling Agent

Seeking friendly, detail-oriented, and customer-focused individuals to join our Call Centre as Customer Service Representatives (CSR). In this role, you will assist customers with booking travel accommodations, answering questions about resorts and packages, resolving issues, and providing exceptional service to ensure a seamless travel experience.Requirments:<ul><li>Intermediate | O Level | Graduate.</li><li>Fluency in English is required</li></ul>Excellent verbal and written communication skills.Strong attention to detail and problem-solving abilities.Ability to multitask and work in a fast-paced environment.Customer-centric mindsetStrong interpersonal and communication skillsTime management and organizational skillsFixed Salary + Uncapped Commissions + Daily &amp; Weekly IncentivesJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-timePay: Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan e Iqbal</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>english with fluency (Required)</li></ul>Work Location: In person

Customer Relationship Agent - Evening shift

ibex. Pakistan

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
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 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
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 American or neutral accent
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 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
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 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
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 <li>
 A great learning environment
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 Ample experience to build a future path for yourself
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 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
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 <li>
 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
 </li>
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 Conveyance facility
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 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
 </li>
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 Collaborate and build relationships with customers to strengthen service competitiveness
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 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
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 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
 </li>
 </ul>
</div>

Customer Services Specialist - International

Khazanay

About the RoleWe are seeking a detail-oriented and proactive Quality Assurance &amp; Training and Development Executive to ensure high service standards and continuous improvement across our customer support operations. This role will focus on monitoring agent performance, providing feedback, conducting training sessions, and ensuring compliance with company SOPs.Key Responsibilities<ul><li>Monitor inbound and outbound calls, chats, and emails to assess agent performance.</li><li>Evaluate interactions against predefined quality standards (soft skills, compliance, accuracy, professionalism).</li><li>Provide constructive feedback and coaching to agents for performance improvement.</li><li>Identify training needs and deliver effective training sessions for new and existing staff.</li><li>Collaborate closely with operations to drive service improvements and reduce errors.</li><li>Ensure strict compliance with company SOPs and quality benchmarks.</li><li>Prepare regular reports on performance trends, quality scores, and training outcomes.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Management, or related field.</li><li>Proven experience in Quality Assurance and/or Training within a call center, customer support, or service environment.</li><li>Strong communication, coaching, and presentation skills.</li><li>Ability to analyze data, identify gaps, and recommend process improvements.</li><li>Familiarity with quality monitoring tools and training methodologies.</li><li>Strong problem-solving mindset and attention to detail.</li></ul>What We Offer<ul><li>Opportunity to shape and enhance customer service standards.</li><li>A collaborative and supportive work environment.</li><li>Professional growth through continuous learning and development.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Quality Assurance & Training & Development Executive

Waada Digital Pvt Ltd

Waada is seeking a dynamic Team Lead &ndash; Inbound to guide and inspire our Customer Experience (CX) team. If you&rsquo;re empathetic, analytical, and results-driven with solid expertise in call center operations, we&rsquo;d love to meet you!Key Responsibilities: Lead, coach, and motivate inbound agents to achieve performance goals .Monitor key metrics: AHT, CSAT, FCR, NPS. Handle escalations and ensure high service quality. Prepare and maintain performance reports &amp; dashboards (Excel).Work closely with QA &amp; Training teams for continuous improvement. Ensure compliance with tools and processes (CRM, VICI Dialer).Requirements:2&ndash;3 years of experience in a CX/Call Center leadership role. Strong communication skills in Urdu &amp; English. Proficiency in Advanced Excel. Hands-on experience with CRM &amp; ticketing systems.Job Type: Full-timeWork Location: In person

Inbound Supervisor

Explore 719+ Customer service agent in Karachi this September. Find roles across top companies and apply now to boost your career.