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customer service agent

Ali Abdulwahab Al Mutawa Commercial Co.

<div>
 
 Key Roles And Responsibilities
 
 
 
 Responsible for acting as liaison between AAW and its current and potential customers by effectively solving customers&rsquo; issues, complaints and inquiries while ensuring maximum customer satisfaction is achieved at the core of every decision and behaviour.
</div>

Customer Service Agent

Hilton

<div>Guest Services Agent - Front Office
A Guest Services Agent - Front Office provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
What will I be doing? 
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>
Demonstrate a high level of customer service at all times</li><li>
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary</li></ul>
What are we looking for? 
Guest Services Agent - Front Office serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a customer-focused industry</li><li>
Completed high school certificate or equivalent</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in cash handling</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Services Agent - Front Office

Alghanim INDUSTRIES

Date: 3 Dec 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 Counter Agent will report to the Supervisor
 Job Responsibilities
 To sale the maximum vehicles to achieve the target.
 Complete the rental agreements in all respects and submit to the main office.
 Meet customers according to appointments or schedules.
 Main inspection on company vehicles for insured quality, cleanliness and operational performance.
 Achieve exceptional customer service levels.
 Operate the cars in accordance to Kuwait’s law and regulations.
 Perform additional assignments as deemed necessary by the management.
 Provide customers with information about the car and give advice (if needed).
 Produce reports as directed by the management.
 
Candidate Requirements
 Good selling and convincing skills.
 Knowledge and hand on related software experience (KERRIDGE, PATH, SAP, etc.)
 Good verbal & written communication skills (Arabic & English)
 Computer literacy.
 
Education High School / Diploma Bachelor’s Degree

Counter Agent

FRIEND

We are looking for a Customer Service Officer to join our team, handle customer inquiries, follow up on requests, and resolve issues quickly and professionally.Job Responsibilities:<ul><li>Respond to customer inquiries via phone/WhatsApp/email/social media.</li><li>Follow up on complaints and requests, document them, and close cases after resolution.</li><li>Enter data and update case/order status on the system.</li><li>Coordinate with the team to ensure fast solutions and improve customer experience.</li></ul>Requirements:<ul><li>Good English skills (reading, writing, and communication).</li><li>Good computer skills (Word/Excel, email, and dealing with support systems/admin dashboards).</li><li>Strong communication skills and professional attitude.</li><li>Ability to work under pressure and manage time well.</li><li>Previous customer service experience is a plus.</li></ul>Job Types: Full-time, Part-timePay: KD200.000 - KD250.000 per monthExpected hours: 48 per week

Customer service

<div>
 A Guest Services Agent - Front Office provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
 
 
 
 What will I be doing?
 
 
 
 As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner
 </li>
 <li>
 Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
 </li>
 <li>
 Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
 </li>
 <li>
 Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Guest Services Agent - Front Office serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 </li>
 <li>
 Completed high school certificate or equivalent
 </li>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in cash handling
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Garden Inn Kuwait
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Garden Inn
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Alghanim Industries

<div>
 Job description:
 
 
 
 
 Job Summary
 
 
 
 The Interaction Center Supervisor will be managing a team, supervising the activities of the Call Centre, ensuring individual agents are performing against targets, reviewing their performance and coaching/training, preparing reports and analyzing data.
 
 
 
 Job Responsibilities&nbsp;
 
 
 
 The job holder will be responsibile for training, and preparing call center representatives to&nbsp;respond to customer questions and complaints and troubleshoot problems with services or products.
 
 <ul>
 <li>
 Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
 </li>
 <li>
 Answering agent questions regarding best practices or difficult calls.
 </li>
 <li>
 Identifying operational issues and suggesting possible improvements.
 </li>
 <li>
 Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
 </li>
 <li>
 Preparing reports and analyzing data to assist management as they determine call center goals.
 </li>
 <li>
 Working with other supervisors and management team members to support agents and maximize customer satisfaction.
 </li>
 <li>
 Make sure that the team leader &amp; IC agents are following the rules of IC, call procedures, data accuracy, and KPI&rsquo;s
 </li>
 </ul>
 
 
 Candidate Requirements
 
 
 
 Bachelors degree in Business Adminstration or any related field
 
 
 &nbsp;
 
</div>

Alghanim Academy - Interaction Center, Engineering (Full-time opportunity)

LGTC Recruitment

About the RoleWe are seeking a customer-focused and technically knowledgeable Service Advisor to join our team. The Service Advisor serves as the key liaison between customers and the service department, ensuring that vehicle concerns are accurately identified, service recommendations are clearly communicated, and high-quality customer care is maintained throughout the service process.This role is ideal for professionals who are passionate about automotive service excellence, customer satisfaction, and operational efficiency in a fast-paced environment.Key Responsibilities<ul><li>Greet customers professionally and assess their vehicle service needs.</li><li>Open and manage job cards/work orders accurately using service management systems.</li><li>Provide detailed cost estimates, explain repair options, and obtain customer approvals.</li><li>Coordinate with technicians to ensure timely and accurate service completion.</li><li>Monitor repair progress and proactively update customers on job status.</li><li>Review completed repairs with customers, ensuring satisfaction before delivery.</li><li>Handle warranty claims, customer inquiries, and complaints with professionalism.</li><li>Promote additional maintenance services or products when appropriate.</li><li>Maintain detailed service records, reports, and compliance documentation.</li><li>Uphold company policies, manufacturer standards, and safety regulations.</li></ul>Qualifications and Skills<ul><li>Diploma or Bachelor&rsquo;s Degree in Automotive Technology, Mechanical Engineering, or a related field.</li><li>2&ndash;3 years of experience as a Service Advisor in an automotive dealership or service center.</li><li>Strong customer service orientation with excellent communication skills.</li><li>Solid technical knowledge of vehicle systems and maintenance processes.</li><li>Ability to explain complex technical issues in simple, customer-friendly language.</li><li>Proficient in Microsoft Office Suite and service management systems.</li><li>Highly organized, detail-oriented, and capable of multitasking.</li><li>Problem-solving ability and proactive attitude under pressure.</li></ul>Requirements<ul><li>Transferable residency (VISA 18 Regular).</li><li>Physically fit and able to handle a dynamic service environment.</li><li>Age not more than 40 years old.</li><li>Proven background in automotive service operations or customer support.</li></ul>Key Success Factors<ul><li>Customer Satisfaction: Deliver exceptional customer service and maintain long-term relationships.</li><li>Accuracy &amp; Efficiency: Prepare complete and precise job cards to avoid errors and delays.</li><li>Effective Communication: Facilitate clear and consistent communication between customers and technicians.</li><li>Technical Competence: Understand vehicle systems and provide trustworthy recommendations.</li><li>Upselling &amp; Service Maximization: Identify and recommend preventive maintenance opportunities.</li><li>Timely Follow-Up: Ensure repair progress updates and on-time completion.</li><li>Problem-Solving: Resolve issues quickly while maintaining customer trust.</li><li>Teamwork: Collaborate effectively with technicians, parts, and management.</li><li>Compliance: Adhere to safety, warranty, and documentation standards.</li></ul>Key Behavioral Competencies<ul><li>Positive, calm, and professional demeanor in all interactions.</li><li>Excellent listening and communication abilities.</li><li>Strong sense of accountability and integrity.</li><li>Adaptability to changing workloads and priorities.</li><li>Ability to handle pressure and challenging customer situations with patience.</li><li>Commitment to accuracy, organization, and quality service delivery.</li></ul>Career Growth and Development<ul><li>Skill Enhancement: Continuous learning in automotive technologies, diagnostics, and service management.</li><li>Performance-Based Advancement: Opportunities for promotion to Senior Service Advisor, Service Coordinator, or Service Manager roles.</li><li>Cross-Functional Exposure: Collaboration with technicians, parts departments, and customer relations teams.</li><li>Leadership Development: Access to training and mentorship programs to prepare for supervisory roles.</li><li>Recognition: Outstanding performance rewarded through incentives and internal recognition programs.</li></ul>Job Type: Full-timePay: KD300.000 - KD350.000 per month

Service Advisor

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