customer service manager Jobs in Giza Egypt

customer service manager

administrative assistant Jobs in Giza Egypt

administrative assistant

customer service executive Jobs in Giza Egypt

customer service executive

customer service operation manager Jobs in Giza Egypt

customer service operation manager

customer service representative (english) Jobs in Giza Egypt

customer service representative (english)

customer service assistant

QuickfirmX

We are hiring on behalf of our trusted partner TTEC, a global leader in customer experience solutions. This is your chance to join one of the top international call centers in Egypt and build a long-term career in customer service.About the Role &ndash; What You Will DoAs a Customer Service Representative (CSR 1) at TTEC, you will be the first point of contact for customers, ensuring they receive exceptional service and support. You&rsquo;ll handle incoming calls, chats, or emails, provide accurate information, and resolve inquiries efficiently while maintaining a positive and professional attitude.Your responsibilities include:<ul><li>Answer incoming communications from customers courteously and professionally.</li><li>Identify and understand customer needs, offering clear and effective solutions.</li><li>Conduct quick research using internal systems to resolve technical or account-related issues.</li><li>Document all interactions accurately and ensure proper follow-up.</li><li>Collaborate with your team to maintain service quality and achieve performance targets.</li><li>Work on rotational shifts (24/7) while maintaining high service standards.</li></ul>This role requires strong communication skills, attention to detail, and the ability to stay calm under pressure. You will receive full support and training to ensure your success in the role.Requirements<ul><li>Language Skills: German level C1 and English level B1.</li><li>Experience: Minimum of 6 months in a call center (customer service or related field).</li><li>Education: Graduates and dropouts are both eligible.</li><li>Excellent communication, problem-solving, and multitasking abilities.</li></ul>Benefits<ul><li>Attractive Salary: 44,681 EGP Gross.</li><li>Transportation: Available after 9 PM (door-to-door for females).</li><li>Social Insurance provided.</li><li>Work Location: Maadi, Cairo.</li><li>Working Hours: 8 hours per day + 1-hour break.</li><li>Days Off: 2 days weekly.</li></ul>Why Join TTEC?At TTEC, you&rsquo;ll work in a dynamic, international environment that values teamwork, career growth, and continuous learning. You&rsquo;ll receive professional training, performance incentives, and the opportunity to grow within one of the biggest global BPO leaders.If you&rsquo;re fluent in German, confident in English, and ready for a rewarding career, apply today through QuickfirmX &ndash; Egypt&rsquo;s #1 Platform for Call Center Jobs &ndash; and start your journey with TTEC!Apply Now via QuickfirmX &ndash; The First Call Center Platform in Egypt.Job Type: Full-timePay: E&pound;44,000.00 per month

German Speaker – Customer Service Representative

Concentrix

About the Role:We&rsquo;re looking for a passionate and motivated English Customer Service Representative to join our team! In this role, you will assist customers by providing information, solving problems, and ensuring a positive experience with our company.&#11835;Responsibilities:<ul><li>Handle incoming calls, emails, and chat inquiries in English.</li></ul><ul><li>Provide accurate information about products and services.</li></ul><ul><li>Resolve customer complaints efficiently and professionally.</li></ul><ul><li>Follow up on customer requests to ensure satisfaction.</li></ul><ul><li>Record all customer interactions in the system.</li></ul><ul><li>Collaborate with other departments to improve the customer experience.</li></ul>&#11835;Requirements:<ul><li>Excellent command of spoken and written English.</li></ul><ul><li>Strong communication and problem-solving skills.</li></ul><ul><li>Previous experience in customer service is a plus (but not required).</li></ul><ul><li>Basic computer and typing skills.</li></ul><ul><li>Ability to work in a fast-paced environment and handle multiple tasks.</li></ul><ul><li>Positive attitude and team spirit.</li></ul>&#11835;Benefits:- competitive salary- social insurance- medical insurance- 24/7 transportation provided- paid trainingJob Type: Full-timePay: Up to E&pound;21,800.00 per monthApplication Question(s):<ul><li>egyptian?</li><li>available for immediate hire?</li></ul>Language:<ul><li>english fluently (Required)</li></ul>Location:<ul><li>Giza (Required)</li></ul>

English customer service (Banking Field)

Block Gemini

Job Title: Personal AssistantLocation: El-Mohandessen, Egypt Shift: Morning Shift, 5 Days a WeekAbout the Company: We have developed an innovative Personal Assistant App and are looking for a professional and enthusiastic individual to provide high-quality support and services to our clients.Job Responsibilities:<ul><li>Act as a professional point of contact for clients using the Personal Assistant App.</li><li>Provide timely assistance and support to app users, addressing queries and requests.</li><li>Maintain clear and professional communication with clients via calls, emails, and chat.</li><li>Coordinate with internal teams to ensure smooth service delivery.</li><li>Maintain personal presentation and a professional demeanor while representing the company.</li><li>Handle basic administrative tasks as required.</li></ul>Candidate Requirements:<ul><li>Female candidate, well-dressed and professional in appearance.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work in a morning shift, 5 days a week.</li><li>Prior experience in customer service, personal assistance, or office support is a plus.</li><li>Strong organizational skills and attention to detail.</li><li>Comfortable working in a fast-paced environment and learning new tools quickly.</li></ul>Benefits:<ul><li>Competitive salary.</li><li>Friendly and professional work environment.</li><li>Opportunity to work with an innovative tech product.</li></ul>Job Type: Full-time

Personal Assistant

Grand Technology

Receptionist &amp; Admin Assistant Company: Grand Technology Location: Giza, Egypt Employment Type: Full-Time Job Overview Grand Technology, a subsidiary of the Mohammed Saif Thabet Group and a leading provider of next-generation digital solutions, is seeking a professional and highly organised Receptionist &amp; Admin Assistant to join our team in Giza, Egypt. As the first point of contact for our company, you will play a crucial role in shaping the first impression of our organisation. This position requires a proactive and resourceful individual who can manage front-of-house duties while providing comprehensive administrative support across the business. You will be an integral part of our result-driven organisation, contributing to the vibrant and innovative culture that thrives on teamwork and continuous improvement. Responsibilities &nbsp;<ul><li>Serve as the face of Grand Technology by welcoming clients, visitors, and partners in a professional and friendly manner.</li><li>Manage a multi-line switchboard, answering, screening, and forwarding incoming phone calls efficiently.</li><li>Handle all incoming and outgoing correspondence, including emails, couriers, and post.</li><li>Maintain a tidy, presentable, and well-organised reception and office area.</li><li>Schedule appointments, book meeting rooms, and coordinate catering for meetings and company events.</li><li>Perform general administrative and clerical duties, including photocopying, filing, data entry, and mailing.</li><li>Monitor and maintain office supply inventories, placing orders as needed.</li><li>Provide administrative support to various departments to ensure the smooth running of daily operations.</li><li>Assist with travel arrangements and accommodation booking for staff when required. &nbsp;</li></ul>Qualifications &nbsp;<ul><li>Proven experience as a Receptionist, Administrative Assistant, or in a similar front-office role.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).</li><li>Exceptional verbal and written communication skills in both English and Arabic.</li><li>Strong organisational and multitasking abilities with a keen eye for detail.</li><li>A professional attitude and polished appearance.</li><li>Excellent time-management skills and the ability to prioritise work effectively.</li><li>Resourceful, proactive, and able to work independently with minimal supervision.</li><li>A customer-focused approach and a commitment to delivering high-quality service.</li></ul> Benefits &nbsp;<ul><li>A competitive salary package.</li><li>The opportunity to work within a leading technology company recognised for its innovation.</li><li>A vibrant and supportive team environment that values collaboration and teamwork.</li><li>Opportunities for professional development and career growth.</li></ul>&nbsp;

Receptionist & Admin Assistant

Options outsourcing

Position Overview:The Customer Service Manager will oversee daily operations of our call center, manage a team of customer service representatives, and implement strategies to improve customer satisfaction, efficiency, and performance. The ideal candidate is a strong communicator, analytical thinker, and inspirational leader with experience in fast-paced customer service environments.Key Responsibilities :<ul><li>Lead, coach, and develop a team of customer service representatives to meet and exceed KPIs and service standards.</li><li>Monitor daily operations and call center metrics to identify opportunities for improvement.</li><li>Handle escalated customer inquiries with professionalism and efficiency.</li><li>Collaborate with other departments to streamline communication and enhance customer experience.</li><li>Conduct performance reviews, provide ongoing feedback, and support career development.</li><li>Develop and implement training programs and operational procedures.</li><li>Prepare and present reports on service performance, trends, and team productivity.</li></ul>Job Type: Full-timePay: From E&pound;28,000.00 per month

Customer service manager

Aramex

<div>
 Job description:
 
 
 
 Purpose of the Job
 
 
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 The Customer Service Executive plays a key role in delivering exceptional customer service by managing customer interactions, resolving queries, and maintaining customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance customer experience and support business objectives.
 
 
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 Job Description
 
 
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 Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
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 Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
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 Build and maintain strong customer relationships by providing a positive experience.
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 Identify and resolve customer issues efficiently while adhering to company policies.
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 Coordinate with internal teams (sales, logistics, finance, etc.) to resolve escalated issues.
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 Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
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 Process and track customer orders, ensuring accurate and timely delivery.
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 Keep customers informed about the status of their orders and address any delivery concerns.
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 Gather and record customer feedback to improve services and customer satisfaction.
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 Prepare regular reports on customer service metrics, including response time, issue resolution, and customer satisfaction.
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 Maintain up-to-date knowledge of the company&rsquo;s products and services to provide accurate information to customers.
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 Educate customers about new products, services, and promotions to enhance the customer experience.
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 Collaborate with the customer service team to develop best practices and improve workflows.
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 Participate in training programs to enhance customer service skills and knowledge.
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 </ul>
 
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 Job Requirements - Experience and Education
 
 
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 Bachelor&rsquo;s degree in business, communications, or related field preferred.
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 2+ years of experience in customer service or a related field.
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 Proficient in CRM software (e.g. Salesforce) and MS Office.
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 Ability to work in a fast-paced environment and manage multiple tasks.
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 Ability to maintain a positive attitude under pressure.
 </li>
 </ul>
</div>

Customer Service Executive

Explore 129+ Customer service assistant in Giza Egypt this November. Find roles across top companies and apply now to boost your career.

129 customer service assistant jobs IN Giza Egypt

German Speaker – Customer Service Representative

German Speaker – Customer Service Representative

English customer service (Banking Field)

Personal Assistant

Receptionist & Admin Assistant

Customer service manager

Customer Service Executive