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customer service consultant bes

Bupa

<div>
 
 Job Description
 
 
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Fixed Term
 
 
 
 
 We make health happen
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts. You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Authorize or reject treatment requests before procedures
 </li>
 <li>
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 </li>
 <li>
 Manage membership updates, billing inquiries, and document issuance
 </li>
 <li>
 Coordinate international medical appointments and support cross-departmental communication
 </li>
 <li>
 Investigate and resolve complaints, ensuring customer satisfaction
 </li>
 <li>
 Maintain accurate system records and support new team members
 </li>
 <li>
 Collaborate with providers and internal teams to deliver seamless service
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 <ul>
 <li>
 Being able to explain the impact that your role and actions have on the fair treatment of customers
 </li>
 <li>
 Being able to explain the potential implications for customers who are not treated fairly by you or others
 </li>
 <li>
 Making the fair treatment of customers central to all that you do
 </li>
 <li>
 Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 </li>
 </ul>
 
 Why Bupa
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Call Centre
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Customer Service Consultant (BES)

PwC Middle East

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Role Requirements
 
 
 
 
 Job Description &amp; Summary
 
 
 
 <ul>
 <li>
 Customer Focus: Help clients improve how they reach, serve, and retain their customers through better experiences and smart strategies.
 </li>
 <li>
 Consulting Work: Support top companies in implementing and integrating SAP CX tools for Sales or Service. Work with global clients across various industries to support their digital transformation.
 </li>
 <li>
 Holistic Consulting - Your field of activity in the area of "Customer Transformation &ndash; SAP CX" includes advising leading companies on the implementation and integration of SAP CX in the areas of Sales or Service. We are working with clients from all industries across the globe, enabling digital transformations of individual business units to entire business models.
 </li>
 <li>
 Your Role:
 </li>
 <ul>
 <li>
 As a Senior Consultant, you&rsquo;ll gather customer requirements, design and improve processes, configure SAP systems, and suggest system enhancements. You may also lead a team of experts.
 </li>
 </ul>
 <li>
 Stay Updated: Keep up with the latest SAP CX technologies, including AI and automation, to help clients stay competitive.
 </li>
 <li>
 Growth Opportunities: Get excellent training, coaching, and hands-on experience through diverse and challenging tasks.
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 A degree in business informatics, IT, or a related field.
 </li>
 <li>
 Consultant level: Experience in SAP CX Sales, Service, SAP S4HANA Service or CRM, especially in improving business processes in sales or service.
 </li>
 <li>
 Senior Consultant level: From 4-7 years of SAP CX Sales, Service, SAP S/4HANA Service or SAP CRM.
 </li>
 <li>
 Experience and strong skills in process improvement in the same areas.
 </li>
 <li>
 Technical Expertise (depending on your profile):
 </li>
 <ul>
 <li>
 Deep knowledge of SAP CX Sales , Service, SAP S/4HANA Service or SAP CRM.
 </li>
 <li>
 Experience with system configuration and functions like Service Requests, Contracts, Orders, Confirmations, and Maintenance.
 </li>
 <li>
 Integration with Finance, Sales (e.g. returns, billing), and Logistics is a plus.
 
 </li>
 </ul>
 </ul>
 
 Skills Needed
 
 
 
 <ul>
 <li>
 Experience of SAP CX Sales , Service, SAP S/4HANA Service or SAP CRM.
 </li>
 <li>
 Quick to understand complex problems and find practical solutions.
 </li>
 <li>
 Great at building trust with clients and colleagues.
 </li>
 <li>
 Strong problem-solving and analytical skills
 </li>
 <li>
 Ability to manage tasks independently and as part of a team
 </li>
 <li>
 Excellent communication and presentation skills
 </li>
 <li>
 Fluent in English (German is a plus) and confident in leading presentations and workshops.
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Active Listening, Analytical Thinking, Ariba Module, Ariba Supplier Network, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, SAP Ariba, SAP Ariba Contracts, SAP Procurement, SAP Vendor Management, Self-Awareness, Source to Pay (S2P) Transformation, Spend Analysis, Supplier Relationship Management (SRM), Teamwork, Well Being
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 Yes
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, SAP CX Consultant - Senior Associate

SCKYLERS

<div>
 
 
 Company Description
 
 
 
 
 
 Sckylers is a forward-thinking developer that redefines what&rsquo;s possible in the built environment. With a focus on innovation and ambition, we create developments that inspire action, spark ambition, and stand as lasting icons. Every project is crafted to set new benchmarks in urban life, blending precision, intention, and a commitment to excellence. By shaping destinations where ideas thrive, we fuel progress and leave a lasting mark on skylines and the communities we serve.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site role located in Cairo, Egypt, for a Senior Sales Consultant. The Senior Sales Consultant will be responsible for consulting with potential clients to understand their needs, delivering tailored solutions, and driving sales growth. Key responsibilities include managing client relationships, ensuring customer satisfaction, and providing expert guidance to foster long-term partnerships. The role requires frequent client interactions, market analysis, and collaboration across teams to achieve business objectives.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Proficiency in Sales Consulting and Consulting expertise
 </li>
 <li>
 Strong Customer Service and Customer Satisfaction focus
 </li>
 <li>
 Exceptional Communication skills, both verbal and written
 </li>
 <li>
 Ability to build and maintain relationships with diverse client bases
 </li>
 <li>
 Experience in real estate or development sectors is a plus
 </li>
 <li>
 Proven track record in achieving or exceeding sales targets
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or a related field preferred
 </li>
 </ul>
</div>

Senior Sales Consultant

The Address Holding

<div>
 
 The Address Investments is a leading real estate company in Egypt and the Middle East, renowned for turning real estate dreams and investments into rewarding realities. We offer a variety of developments tailored to suit clients' budgets, ensuring the best deals. Our team of experts and consultants provide a high standard of service, making us a trend-setting pioneer in the real estate field. Based in Cairo, we take pride in our pro-active team, their healthy atmosphere, and strategic approach that set us apart from others in the industry.
 
 
 
 Role Description
 
 
 
 
 
 
 This is a full-time, on-site role for a Salesperson located in Cairo. The Sales Consultant will be responsible for presenting various real estate projects to clients, understanding their needs, and providing tailored options. Day-to-day tasks include meeting with clients, providing excellent customer service, consulting clients on the best property options, and maintaining client relationships to ensure customer satisfaction. The role involves active collaboration with the sales team to achieve sales targets and contribute to the company's growth.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Sales Consulting and Consulting skills
 </li>
 <li>
 Customer Satisfaction and Customer Service experience
 </li>
 <li>
 Strong Communication skills
 </li>
 <li>
 Ability to understand and address client needs effectively
 </li>
 <li>
 Proven track record in sales or real estate is a plus
 </li>
 <li>
 Bachelor's degree in Business Administration, Marketing, or related field
 </li>
 <li>
 Excellent interpersonal and negotiation skills
 </li>
 <li>
 Fluent in English and Arabic languages
 </li>
 </ul>
</div>

Fresh Sales Specialist (Zero Experience)

The Portal Agency

<div>
 
 
 Company Description
 
 
 
 The Portal is a Global Marketing Consultant and Software Development Agency with locations in New York, Dubai, Munich, and Cairo. We specialize in creative, content, technology, and e-commerce, providing services such as mobile application development, website development, web design, e-commerce, digital marketing &amp; SEO, content creation, and branding. Our clients span various industries, including fashion, tourism, luxury, finance, food and beverage, lifestyle, technology, government, and entertainment. At The Portal, we are passionate about creating digital experiences that drive success.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Sales Business Development professional, located in El Maadi. The role involves generating leads, conducting market research, and communicating with potential clients. You will be responsible for identifying customer needs, providing excellent customer service, and developing strategies to drive business growth. Additionally, you will collaborate with various teams to ensure our services align with client expectations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Identify and develop new business opportunities to expand The Portal Agency&rsquo;s client base.
 </li>
 <li>
 Build and maintain long-term relationships with clients and strategic partners.
 </li>
 <li>
 Present The Portal Agency&rsquo;s services and creative solutions with clarity and confidence.
 </li>
 <li>
 Collaborate with internal teams to create customized proposals and marketing solutions.
 </li>
 <li>
 Research market trends, competitors, and emerging business sectors.
 </li>
 <li>
 Negotiate contracts and close deals that align with the agency&rsquo;s goals.
 </li>
 <li>
 Achieve monthly and quarterly sales targets while maintaining client satisfaction.
 </li>
 <li>
 Represent The Portal Agency at industry events, networking sessions, and client meetings.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Possess Lead Generation and Market Research skills
 </li>
 <li>
 1- 2 years of experience in business development/sales, preferably within a marketing or creative agency.
 </li>
 <li>
 Strong Analytical Skills for developing strategies
 </li>
 <li>
 Excellent Communication and Customer Service skills
 </li>
 <li>
 Ability to work collaboratively with diverse teams
 </li>
 <li>
 Bachelor&rsquo;s degree in marketing, Business Administration, or a related field
 </li>
 <li>
 Previous experience in sales or business development is an advantage
 </li>
 <li>
 Proficiency in using CRM software and sales tools
 </li>
 </ul>
</div>

Sales Business Development

<div>
 
 Job Description
 
 
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Fixed Term
 
 
 
 
 We make health happen
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors. You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Authorize or reject treatment requests before procedures
 </li>
 <li>
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 </li>
 <li>
 Manage membership updates, billing inquiries, and document issuance
 </li>
 <li>
 Coordinate international medical appointments and support cross-departmental communication
 </li>
 <li>
 Investigate and resolve complaints, ensuring customer satisfaction
 </li>
 <li>
 Maintain accurate system records and support new team members
 </li>
 <li>
 Collaborate with providers and internal teams to deliver seamless service
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 <ul>
 <li>
 Being able to explain the impact that your role and actions have on the fair treatment of customers
 </li>
 <li>
 Being able to explain the potential implications for customers who are not treated fairly by you or others
 </li>
 <li>
 Making the fair treatment of customers central to all that you do
 </li>
 <li>
 Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 </li>
 </ul>
 
 Why Bupa
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Call Centre
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Customer Service Consultant

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewelery, and eyewear.
 
 
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 
 
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 
 
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalyzed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 
 
 
 What You'll Be Doing
 
 
 
 Our Beauty Consultant is responsible for delivering outstanding customer service to all customers and to use appropriate sales techniques and product knowledge to reach sales targets. Our Beauty Consultant is accountable for counter cleanliness, stock replenishment, handling new launches, promotion of products and merchandising. Our Consultant is also required to maintain high levels of standards in terms of grooming.
 
 
 <ul>
 <li>
 Build and maintain guest experience standards in order to build strong loyalty
 </li>
 <li>
 Address customers' queries about products, prices, availability, product uses, and services
 </li>
 <li>
 Communicate with customers to assess their needs, provide assistance in satisfying those needs an meeting or surpassing customers expectations
 </li>
 <li>
 Advise customers on product ranges best suited to their needs
 </li>
 <li>
 Demonstrate usage and benefits of various brands and products
 </li>
 <li>
 Generate sales, while achieving line and sales targets, using make up knowledge
 </li>
 <li>
 Sell-out target tracking at store level
 </li>
 <li>
 Generate daily sales reports
 </li>
 <li>
 Participate in achieving incentives
 </li>
 <li>
 Track post-launch sales at store level
 </li>
 <li>
 Ensure merchandising levels in the store are met as per the brand guidelines
 </li>
 <li>
 Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
 </li>
 <li>
 Report stock shortages using the stock order form
 </li>
 <li>
 Ensure stock receipt as per set procedures
 
 
 </li>
 </ul>
 
 
 What you'll need to
 
 
 succeed
 
 
 
 
 <ul>
 <li>
 Minimum 2 years&rsquo; experience in the beauty industry
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Dior - Beauty Consultant

Explore 578+ Customer service consultant bes in Cairo Egypt this November. Find roles across top companies and apply now to boost your career.