immigration sales consultant Jobs in Doha

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senior service sales engineer Jobs in Doha

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customer service consultant

MSSH

Job Title: Customer Service Executive (Arabic Speaker)Location: Qatar Department: Customer Service / SalesJob Summary:We are seeking a proactive and customer-focused Customer Service Executive who is fluent in Arabic and has strong communication and leadership skills. The ideal candidate will be responsible for managing customer interactions, resolving issues, and supporting sales initiatives. Knowledge of Qatar&rsquo;s geography and prior experience in the tire industry will be an added advantage.Key Responsibilities:<ul><li>Handle customer inquiries via phone, WhatsApp, email, and in-person professionally and efficiently.</li><li>Manage daily schedules, appointments, and service bookings.</li><li>Resolve customer complaints promptly and effectively, ensuring high satisfaction.</li><li>Promote and sell additional services and retail items to meet or exceed sales targets.</li><li>Support promotional campaigns and manage the company mobile during promotions.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Collaborate with the sales and operations teams to ensure seamless service delivery.</li><li>Provide feedback and suggestions to improve customer service processes.</li></ul>Requirements:<ul><li>Fluent in Arabic (spoken and written); English proficiency is a plus.</li><li>Strong knowledge of Qatar&rsquo;s geographic locations.</li><li>Excellent communication and interpersonal skills.</li><li>Team player with a positive attitude and willingness to learn.</li><li>Fast learner with the ability to adapt quickly.</li><li>Sales-oriented mindset with a proven ability to upsell.</li><li>Previous experience in the tire industry is preferred.</li><li>Strong organizational and multitasking abilities.</li></ul>Job Type: Full-timeExperience:<ul><li>Customer Service: 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Customer Service Executive (Arabic Speaker)

Thabt Gulf Digital Soulution

Job Description:We are currently seeking a friendly and professional Customer Service cum Receptionist to join our team in the automotive accessories sector. The ideal candidate will be the first point of contact for our customers, providing excellent front-desk service and administrative support.Key Responsibilities:<ul><li>Greet and assist walk-in customers and visitors</li><li>Answer phone calls, take messages, and handle basic inquiries</li><li>Provide accurate information about products and services</li><li>Maintain front desk cleanliness and presentation</li><li>Assist in scheduling appointments and coordinating with the sales team</li><li>Handle basic administrative tasks such as filing and data entry</li></ul>Requirements:<ul><li>Female,</li><li>Experience in reception or customer service (preferred)</li><li>Basic Arabic communication skills (must)</li><li>Good command of English</li><li>Presentable and professional demeanor</li><li>Knowledge or interest in automotive products is a plus</li></ul>Job Type: Full-timeJob Type: Full-time

Asian Customer service cum Receptionist

Qatar National Bank

Job Summary
 
Responsible for the front desk operations at the Company's office. First point of contact with the walk in customers. Provide a solution or direct the customer to the right person. Project a professional company image through in-person and phone interaction.
 
Main Responsibilities
 
A. Shareholder & Financial - Establish account set up for Qatari and non-Qatari clients - Generate viable leads and forwarding them through the appropriate channels as defined by the internal processes - Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion. - Implements KPI's and best practices for Associate Customer Service. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent.
 
B. Customer (Internal & External): - First point of contact for all walk-in customers. - Greet the walk in customers and present a good image of the Company. - Listen to the customer and assess his / her requirements. - Provide correct form to the customer to make his / her request in writing pass it on to the relevant departments for processing with appropriate documentation. - Taking customer inquiries about new account opening in person and the inquiries through internet. - Taking customer complaints and directing those to appropriate departments. - Ensure maintenance of service standards. - To assist customers in all their queries on Bank's product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 
C. Internal (Processes, Products, Regulatory): - Performing the role of front office. - Providing a tracking number to all requests and updating details in the system. - Managing the Telephone System when call centre executive is absent or busy. - Abide by the Policies and Procedures developed for maintaining the Information Security for the QNBFS and shall take on active responsibilities in achieving, managing and maintaining the ISO 27001 standard. -
 
D. Learning & Knowledge: - Work in accordance with Company standards, the regulation and ethics and maintain licensed status. - Generate and provide new ideas for customer relationship and customer retention. - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field.
 
E. Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
 
Education and Experience Requirements
 
Bachelor's degree with no years of experience required.

Associate Customer Service (Qatarization)

<div>Job Purpose Summary: 
The incumbent is primarily responsible to support the Customer Relationship Executives / Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.
Essential Duties &amp; Responsibilities by Dimensions: 
A. Shareholder &amp; Financial:<ul><li>Ensure complete support to their respective Customer Relationship Managers and Executives in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamless service delivering to maximize customer profitability and customer acquisition.
</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.</li><li>Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.</li><li>Implements KPI's and best practices for Senior Associate, QNB First Customer Service</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul>
B. Customer (Internal &amp; External):<ul><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.</li><li>Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li><li>Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.</li><li>Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.</li><li>Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign</li><li>Provide &quot;service excellence&quot; for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.</li><li>Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.</li><li>Provide information about suitable products and services offered by the Group and identify cross selling opportunities.</li><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul> 
C. Internal (Processes, Products, Regulatory):<ul><li>Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service and solutions to solve problems that might arise from complaints and difficulties in customer communication</li><li>Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB's published service quality.</li><li>Acceptance of working in shifts that are either morning plus evening or together within the approved timing as per the banks policies
</li><li>Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Maintain QNB First customer's personal information data and enquiry list under-control using tracking system(s).</li><li>Maintain QNB First customer service area files, database, records, registers and logs under control.</li><li>Provides authorization requests and downloads as necessary to ensure smooth running of the daily work and to be updated on a regular basis.</li><li>Ensures compliance to internal service quality standards and compliance to audit requirements</li><li>Refer to QNB First Service Manager for any unresolved queries on transactions handled.</li></ul>
Education/Experience Requirements:<ul><li> 
College Diploma OR</li><li>Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>2 years of experience required</li></ul>
Required Special Skills:<ul><li> 
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.</li><li>Ability to make decisions and follow through with initiatives.</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Senior Associate QNB First Customer Service (Qatarization)

<div>Job Purpose Summary: 
The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group's products and services and encouraging customers to increase their business with the Group.
Essential Duties &amp; Responsibilities by Dimensions: 
A. Shareholder &amp; Financial:<ul><li> Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li><li> Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li><li> Implements KPI's and best practices for Officer, Corporate Customer Services</li><li> Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li></ul> 
B. Customer (Internal &amp; External):<ul><li> Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li> Ensure customer satisfaction all times and resolve customer complaints timely and effectively.</li><li> Attend and resolve all customer queries at the branch within specified TAT to ensure customer satisfaction.</li><li> Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li><li> Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.</li><li> Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.</li><li> To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li> Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li> Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li> Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul> 
C. Internal (Processes, Products, Regulatory):<ul><li> Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li><li> Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li> Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</li><li> Coordinate with tellers and branch operations staff on an &quot;as is needed&quot; basis to ensure smooth operations, and timely and friendly service delivery.</li><li> Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and scan approve customers' signatures.</li><li> Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.</li><li> Refer to Manager, Customer Services for any unresolved queries on transactions handled.</li><li> Monitor the service standards operational in the branch and look for creative ways to improve service delivery.</li><li> Ensure compliance to internal service quality standards and compliance to audit requirements.</li></ul> 
D. Learning &amp; Knowledge:<ul><li> Possess working knowledge of branch customer service to carry out duties and responsibilities.</li><li> Identify related areas for professional development of self.</li><li> Proactively identify areas for professional development of self and undertake development activities.</li><li> Seek out opportunities to remain current with all developments in professional field.</li></ul>
Education/Experience Requirements:<ul><li> 
Diploma degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>
No years of experience required</li></ul>
Required Special Skills:<ul><li> 
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>
Good interpersonal and presentation skills.</li><li>
Understanding of the relevant laws, regulations, and practices.</li><li>
Ability to make decisions and follow through with initiatives.</li><li>
Personal integrity and self-management.</li><li>
Planning, organising, and analytical ability.</li><li>
Results oriented.</li><li>
Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Officer Corporate Customer Services (Qatarization)

Immigration consultants

Visa Sales ConsultantLocation: Doha , Qatar Job Type: Full-timeJob Description: We are looking for a Visa Sales Consultant to join our team. The role involves advising clients on visa applications, promoting our services, and achieving monthly sales targets. You will guide clients through the documentation process, provide excellent customer service, and help them achieve successful visa outcomes.Responsibilities:<ul><li>Promote and sell visa and immigration services.</li><li>Advise clients on requirements and documentation.</li><li>Handle inquiries via phone, email, and walk-ins.</li><li>Follow up with leads and close sales.</li><li>Meet monthly sales targets.</li><li>Maintain up-to-date knowledge of visa processes (Schengen, UK, US, etc.).</li></ul>Requirements:<ul><li>Previous experience in Custumor dealing</li><li>Strong communication and negotiation skills.</li><li>Target-driven and self-motivated.</li><li>Fluency in English</li></ul>What We Offer:<ul><li>Competitive salary + commission.</li><li>Growth opportunities.</li><li>Training and support.</li></ul>Job Type: Full-timePay: QAR3,000.00 - QAR4,000.00 per month

Visa Sales Consultant

Elite falcon management consulting

Job Title: Urgently Hiring Visa Sales Consultant (Female) &ndash; Elite Falcon Management Consultancy &ndash;DohaJob Type: Full-Time Location: Doha, QATAR Urgency: Immediate Joining RequiredAbout Us: Menaal Tour and Travels is a trusted name in the travel and tourism industry, specializing in seamless visa processing, travel planning, and personalized customer service. We are expanding our team and urgently seeking dynamic, experienced female professionals to join us as Visa Sales Consultants.Job Description: As a Visa Sales Consultant, you will be responsible for guiding clients through visa application processes, ensuring compliance with international regulations, and delivering exceptional service to meet sales targets. This role requires strong communication skills, cultural sensitivity, and in-depth knowledge of visa procedures for various countries.Key Responsibilities:<ul><li>Provide expert advice on visa requirements, documentation, and application processes.</li><li>Handle end-to-end visa processing for clients (tourist, business, residency, etc.).</li><li>Liaise with embassies, consulates, and government authorities to resolve queries.</li><li>Stay updated on changing visa policies and immigration laws.</li><li>Achieve monthly sales targets through proactive client consultation and follow-ups.</li><li>Maintain accurate records of applications and client interactions.</li><li>Deliver outstanding customer service via phone, email, and in-person meetings.</li><li>Collaborate with the team to streamline processes and improve client satisfaction.</li></ul>Requirements:<ul><li>Female candidates only (Ind, Nep, or Beng nationality preferred).</li><li>Minimum 1 years of experience in visa processing, travel consultancy, or a related field.</li><li>Fluency in English and Hindi, Urdu;</li><li>Excellent interpersonal skills and ability to build rapport with diverse clients.</li><li>Proficiency in MS Office and familiarity with visa application systems.</li><li>Strong organizational skills with attention to detail</li></ul>Preferred Qualifications:<ul><li>Existing client network in the Dohas travel industry.</li><li>Knowledge of GCC visa regulations and Schengen visa processes.</li></ul>What We Offer:<ul><li>Competitive salary + commission-based incentives.</li><li>Training on the latest visa processing systems.</li><li>Opportunities for career growth in a supportive team environment.</li></ul>Shahzaibgoraya613@gmail.com0097477217621Job Type: Full-time

Visa Sales Consultant (Female)

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