customer service representative Jobs in Lahore Pakistan

customer service representative

customer sales representative Jobs in Lahore Pakistan

customer sales representative

customer support executive Jobs in Lahore Pakistan

customer support executive

customer services representative Jobs in Lahore Pakistan

customer services representative

customer services executive Jobs in Lahore Pakistan

customer services executive

customer service coordinator

Sharp Brains Limited

<p><b>Sharp Brains</b>, a global IT services company, is hiring an <b>IT Support &amp; Service Delivery Coordinator</b> to manage client communications, engineer scheduling, and daily IT support operations.</p><p>You&rsquo;ll act as the bridge between customers and technical teams &mdash; ensuring smooth delivery, timely responses, and excellent service standards.</p><p><b>Key Responsibilities</b></p><ul><li>Coordinate <b>IT field service and support tickets</b> with customers and engineers.</li><li>Communicate clearly with <b>international clients</b> via email and phone.</li><li>Track <b>SLAs, incidents, and reports</b> using ticketing tools (e.g., ServiceNow, Zoho, Jira).</li><li>Prepare <b>daily updates and service performance summaries</b>.</li><li>Support Service Delivery Managers with scheduling, follow-ups, and documentation.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in IT, Business, or Communications.</li><li><b>1&ndash;3 years</b> of experience in helpdesk, IT coordination, or customer service.</li><li><b>Excellent English communication skills</b> (spoken &amp; written).</li><li>Organized, proactive, and confident handling international clients.</li><li>Strong skills in <b>Excel / Google Sheets</b> and familiarity with ticketing tools.</li></ul><p><b>Why Join Sharp Brains</b></p><ul><li>Work with <b>global enterprise clients and international teams</b>.</li><li>Clear path to grow into <b>Service Delivery Manager</b> roles.</li><li>Competitive pay, bonuses, and a fast-paced professional environment.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs100,000.00 - Rs120,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have hands-on experience using any IT ticketing or service management tools (e.g., ServiceNow, Zoho Desk, Jira, or similar)?</li><li>This job requires frequent communication with international clients. Are you fluent in spoken and written English?</li><li>Have you previously worked in a role that involved direct communication with clients or customers (by email, phone, or chat)?</li></ul><p>Experience:</p><ul><li>Customer Support: 3 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: In person</p>

IT Engineer

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div><div><div><div>
The Division:<br>
Dealer Information Systems Corporation (Client) is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one full-service company.<br>
<br>
Division Profile: <div>https://www.discorp.com/</div><br>
<br>
The Position:<br>
We are seeking a Customer Services Support Coordinator in our Lahore Office with exceptional communication skills - both verbal and written - that is highly organized and detail oriented. This position is responsible for providing support in scheduling business system updates and assisting with special projects. The hired individual will work directly with the Customer Support Manager to coordinate, communicate and schedule business system software updates, as well as verify basic business system functionality post update with our dealer group.<br>
<br>
Duties and Responsibilities:</div></div><div><ul><li><div><br>
Work directly with Customer Services Support Manager to coordinate &amp; schedule DMS business system updates and other customer related projects.</div></li></ul></div><div><ul><li><div>
Will need to communicate via email with customers regarding projects &amp; scheduling.</div></li></ul></div><div><ul><li><div>
Update documentation and databases as needed, both internal and customer facing.</div></li></ul></div><div><ul><li><div>
Will send &amp; then confirm data sent to customer systems.</div></li></ul></div><div><ul><li><div>
Validate system accessibility and basic functionality after updates.</div></li></ul></div><div><ul><li><div>
Adding/editing data across multiple databases &amp; programs (AS400 &amp; Web-based).</div></li></ul></div><div><ul><li><div>
Create tickets in our ticketing system flowing outlined processes.</div></li></ul></div><div><div><br>
<br>
Required Qualifications and Skills:</div></div><div><ul><li><div>
Minimum of 2+ years&rsquo; experience supporting and updating data in applications/products</div></li></ul></div><div><ul><li><div>
Must be enthusiastic and energetic with outstanding command of English (verbal and written).</div></li></ul></div><div><ul><li><div>
Previous experience and superior customer/helpdesk service skills.</div></li></ul></div><div><ul><li><div>
High attention to detail</div></li></ul></div><div><ul><li><div>
Strong multi-tasking and organizational skills with ability to meet deadlines.</div></li></ul></div><div><ul><li><div>
Provide product knowledge to existing clients.</div></li></ul></div><div><ul><li><div>
Must have intermediate skills in Microsoft Excel</div></li></ul></div><div><ul><li><div>
Must be able to work independently and have good time management skills.</div></li></ul></div><div><ul><li><div>
Use call tracking software to record issues, resolution, and administrative tasks. Call tracking includes accuracy of time spent, clear noting of issue and resolution.</div></li></ul></div></div><div></div><div><div><div><br>
Additional Requirements:</div></div><div><ul><li><div>
Must be able to work independently.</div></li></ul></div><div><ul><li><div>
Process oriented</div></li></ul></div><div><ul><li><div>
Excellent communication skills</div></li></ul></div><div><ul><li><div>
Willing to work weekends if needed.</div></li></ul></div><div></div><div><div><br>
Experience with the following is a plus:</div></div><div><ul><li><div>
Salesforce / Service Cloud</div></li></ul></div><div><ul><li><div>
AS400 (Basic knowledge)</div></li></ul></div><div><ul><li><div>
FTP Processes</div></li></ul></div><div><div><br>
<br>
Work Timings:</div></div><div><ul><li><div>
In Probation &ndash; Training Period &ndash; Monday to Friday 5am &ndash; 2pm Pacific Standard Time</div></li></ul></div><div><ul><li><div>
After Probation &ndash; Post Training &ndash; Monday to Friday 3am to Noon Pacific Standard Time</div></li></ul></div></div></div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Support Coordinator

A H T Aesthetics Medical Center

<p>The <b>Patient and Sales Coordinator</b> plays a dual role in managing patient relations and driving clinic sales. You will be the primary point of contact for patients, coordinating appointments, consultations, and treatments while actively promoting and selling aesthetic services and products to maximize clinic revenue and enhance patient satisfaction.</p><p>Key Responsibilities:</p><p><b>Patient Coordination:</b></p><ul><li>Greet patients warmly and ensure a smooth check-in/check-out process.</li><li>Schedule, reschedule, and confirm patient appointments efficiently.</li><li>Handle inquiries regarding treatments, procedures, pricing, and clinic services both in-person and through phone/email.</li><li>Assist with patient registration, documentation, and maintaining confidential medical records.</li><li>Provide patients with treatment plans, pre- and post-care instructions, and follow-up scheduling.</li><li>Maintain ongoing communication with patients to encourage retention and loyalty.</li></ul><p><b>Sales Coordination:</b></p><ul><li>Actively promote aesthetic treatments, packages, and retail products to patients in a consultative, non-pushy manner.</li><li>Identify patient needs and recommend appropriate services and products to meet their aesthetic goals.</li><li>Process payments, manage billing, and maintain accurate sales records.</li><li>Assist in implementing sales targets and marketing campaigns.</li><li>Track and report on sales performance and patient feedback to management.</li></ul><p><b>General Duties:</b></p><ul><li>Collaborate closely with medical and administrative teams to ensure excellent patient care and clinic operations.</li><li>Maintain a clean, welcoming, and organized reception and sales area.</li><li>Handle customer complaints or concerns professionally, escalating when necessary.</li><li>Keep up-to-date with new treatments, promotions, and product knowledge.</li></ul><p>Qualifications:</p><ul><li>Proven experience in customer service, sales, or coordination roles, preferably in an aesthetic or healthcare setting.</li><li>Excellent communication, interpersonal, and sales skills.</li><li>Strong organizational and multitasking abilities.</li><li>Basic computer skills and familiarity with appointment management software.</li><li>Professional and approachable demeanor.</li><li>Fluent in English;</li><li>Ability to work well under pressure and maintain confidentiality.</li></ul><p>Preferred Skills:</p><ul><li>Knowledge of aesthetic treatments, skincare products, and industry trends.</li><li>Previous experience in a sales-driven healthcare or aesthetic environment.</li><li>Ability to work independently and as part of a team.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs60,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Clinic : 1 year (Required)</li></ul><p>Work Location: In person</p>

Sales Representative Clinic in DHA Lahore

AF IT Business Services

<p><b>JOB PURPOSE</b></p><p>Provide administrative support to the Line Manager and the After Sales Service Team. The role primarily involves interface across all BU divisions and the team to communicate and gather relevant information, produce reports, provide internal/external customer service and facilitate smooth operations. Effectively work as an interface to facilitate smooth operations.</p><p><b>ACCOUNTABILITIES</b></p><p><b>Administration: </b>Prepares weekly/monthly reports and presentations upon request of the Line Manager. Coordinate with different teams in all workshops locations to gather background information to achieve the desired reports and documentation. Distribute meeting minutes as advised by the line manager when required.</p><p><b>Incentive Management</b>: Manage and report incentive and over time for employees under the department to finance before the monthly deadline. Coordinate with HR to report on performance objectives and new joiner assessments. Coordinate with HR to ensure all formalities are in place for new joining employees</p><p><b>Customer care: </b>Answers customer calls and queries to provide support to the front desk team during their absence or busy periods. Ensure all reports and documentation is maintained for internal audit. Ensure effective filing for Aftersales service documents</p><p><b>Stationary</b>: Prepares department requests through the Online Requisition system and coordinates with Procurement team to facilitate supplier&rsquo;s quotation, delivery and payments. Monitors special tools and consumables inventory and follows-up to replenish stock as required. Following subcontractors according to workshops requirement and to be inline will the service documents.</p><p><b>QUALIFICATION </b>(e.g. Academic Qualification, Certifications, Licenses)</p><p>Diploma in Business, Management or equivalent.</p><p><b>EXPERIENCE</b></p><p>3 &ndash; 5 years of minimum experience in Service Support role.</p><p>Experience within automotive industry preferred.</p><p><b>WE OFFERING</b></p><p>Excellent Salary Package<br/>Medical Insurance for both IPD and OPD (Covering Spouse, Kids &amp; Parents)<br/>Life Insurance<br/>Gratuity<br/>EOBI<br/>Staff Lunch<br/>Sat &amp; Sun Off</p><p>Job Type: Full-time</p><p>Pay: Rs100,000.00 per month</p>

Coordinator Service Support (Automobile)

Automotive Technician (Bodyshop)

Edward Milton & Co

<p>We are looking for <b>motivated and proactive professionals</b> with <b>strong communication </b>skills to join our <b>Customer Support Department</b>. In this role, you&rsquo;ll be responsible for coordinating tasks, ensuring smooth communication between teams, and maintaining high service standards. The ideal candidate should possess excellent organizational and problem-solving abilities, with the flexibility to perform effectively in a dynamic, fast-paced environment.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Prioritization:</b> Collaborate with team leads and managers to prioritize tasks based on urgency, importance, and available resources. Make informed decisions about task sequencing and allocation.</li><li><b>Status Tracking:</b> Monitor the progress of ongoing tasks and projects. Regularly update stakeholders on the status of tasks, potential delays, and any changes in priorities.</li><li><b>Issue Resolution:</b> Address and resolve any conflicts, resource constraints, or roadblocks that may arise during task execution. Work with teams to find solutions that maintain project timelines and deliverables.</li><li><b>Documentation:</b> Maintain accurate and up-to-date records of task assignments, progress updates, and completion status. Ensure all relevant systems or tools are updated accordingly.</li><li><b>Continuous Improvement:</b> Proactively identify opportunities to enhance dispatching processes and team collaboration. Provide suggestions to streamline workflows, improve communication, and optimize resource allocation.</li></ul><p><b>Requirements:</b></p><ul><li><b>Communication Skills:</b> Ability to communicate with international clients through calls. Exceptional verbal and written communication skills are essential. You will be interacting with various teams, explaining task requirements clearly, and ensuring seamless communication.</li><li><b>Organizational Skills:</b> Strong organizational abilities to manage multiple tasks simultaneously, prioritize effectively, and ensure timely task completion.</li><li><b>Problem-Solving:</b> Demonstrated ability to analyze situations, identify challenges, and implement solutions that maintain project timelines.</li><li><b>Team Player:</b> A collaborative and adaptable mindset is crucial to foster positive working relationships between teams and individuals.</li><li><b>Attention to Detail:</b> Precision in task allocation and status tracking is necessary to ensure accurate reporting and smooth project execution.</li><li><b>Adaptability:</b> The ability to thrive in a fast-paced environment, adapt to changing priorities, and remain composed under pressure.</li><li><b>Technical Proficiency:</b> Basic understanding of relevant software tools and systems used for task management and communication.</li></ul><p>Experience in dealing international clients</p><p><b>Exciting Benefits we offer:</b></p><ul><li>Market-leading Salary</li><li>Medical Coverage &ndash; Spouse &amp; Kids</li><li>Provident Fund</li><li>Daily in-house meal</li><li>Work Life Balance</li><li>Recreational area for in-house games</li><li>Sporadic On-shore training opportunities</li><li>Monthly entertainment activities</li><li>Domestic tours</li><li>Outdoor and indoor dinners</li><li>Friendly work environment</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Willingness to work on rotational shift?</li></ul><p>Language:</p><ul><li>fluent English (Required)</li></ul><p>Work Location: In person</p>

Customer Support Executive

B2B Realty

<div><p><b>Field Coordinator &ndash; B2B Realty</b></p><p></p><p><b><br>
Job Description</b></p><p></p><p><br>
B2B Realty, a leading property management and brokerage firm, is seeking an exceptional <b>Field Coordinator</b> to join our growing team in Cleveland, Ohio. The ideal candidate will bring a strong background in field operations, logistics coordination, and process management. This role requires exceptional organizational skills, proactive problem-solving, and a commitment to operational excellence. As a Field Coordinator, you will play a key role in ensuring that property-related work orders, inspections, and preventative maintenance tasks are executed efficiently and accurately. You&rsquo;ll collaborate closely with vendors, property hosts, and internal operations teams to maintain service quality, meet performance metrics, and ensure the timely completion of all field-related activities.</p><p></p><p><b><br>
Note:</b> This is a <b>remote position</b> and candidates will work <b>U.S. business hours (EST).</b></p><p></p><p><b><br>
Responsibilities</b></p>
<ul>
<li>Coordinate all property-related field work orders, ensuring <b>completion within 24 hours</b> to maintain operational efficiency.</li>
<li>Assign, track, and follow up with vendors and field personnel to ensure timely service delivery.</li>
<li>Review and verify completion reports, photos, and invoices for accuracy and compliance with company standards.</li>
</ul><ul><li>Manage <b>seasonal preventative maintenance programs</b>, including winterizations, HVAC tune-ups, snow and salt services, and fall cleanups.</li>
<li>Schedule and oversee <b>semi-annual inspections</b>, ensuring compliance with company protocols and maximizing revenue from inspection programs.</li>
<li>Proactively plan and execute maintenance activities to prevent emergencies and reduce long-term costs.</li>
</ul><ul><li>Collaborate with <b>CSRs</b>, vendors, and contractors to ensure smooth coordination of field tasks.</li>
<li>Process <b>field requisitions</b> and anticipate future needs to stay ahead of incoming PH orders.</li>
<li>Support vendor performance management by monitoring service quality and adherence to timelines.</li>
</ul><ul><li>Maintain organized tracking systems for work orders, inspections, and maintenance logs.</li>
<li>Identify process gaps and propose improvements to enhance coordination and response speed.<br>
</li>
<li>Report regularly on field operations metrics, including WO completion rates, inspection progress, and maintenance status.</li><br>
</ul>
<p><b>Requirements</b></p>
<ul>
<li>Proven experience in <b>field coordination, operations, or property management</b> roles.</li>
<li>Strong <b>organizational and coordination skills</b> with the ability to handle multiple projects simultaneously.</li>
<li>Detail-oriented mindset with a commitment to consistency, efficiency, and quality control.</li>
<li>Excellent communication and problem-solving skills with a proactive approach.</li>
<li>Proficiency in <b>Microsoft Office Suite</b> and familiarity with <b>property management software</b> (e.g., AppFolio, Buildium, or similar).</li>
<li>Ability to work independently, remotely, and collaboratively across departments.</li>
<li>Strong understanding of maintenance processes, vendor management, and scheduling best practices.</li><br>
</ul>
<p><b>What We Offer</b></p>
<ul>
<li><b>Performance-based incentives and bonuses</b> tied to operational metrics.</li>
<li><b>Paid Time Off (PTO)</b> and <b>Parental Leave</b> as per company policy.</li>
<li><b>Comprehensive training</b> to fully equip you for success in your role.</li>
<li><b>Ongoing learning, mentorship, and professional growth opportunities</b> within a supportive team environment.</li>
<li>A chance to play a key role in driving operational excellence across B2B Realty&rsquo;s growing property portfolio.</li></ul></div>

Field Coordinator

Explore 877+ Customer service coordinator in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.