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enterprise customer success manager

customer service delivery manager

Keeta

<div>
 
 🚀 We&rsquo;re Hiring: Customer Service Delivery Manager 🚀
 
 
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.
 
 
 
 
 
 Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Overseeing service delivery for both BPO and in-house teams
 </li>
 <li>
 Managing client relationships and ensuring SLAs are met
 </li>
 <li>
 Driving performance, quality, and efficiency across all customer service channels
 </li>
 <li>
 Implementing and optimizing customer service technologies and processes
 </li>
 <li>
 Leading, mentoring, and developing high-performing teams
 </li>
 <li>
 Analyzing customer interaction data to identify trends and opportunities for improvement
 </li>
 <li>
 Managing vendor relationships and ensuring seamless service delivery
 </li>
 </ul>
 
 
 
 
 
 Why Keeta?
 
 
 <ul>
 <li>
 Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
 </li>
 <li>
 Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
 </li>
 <li>
 Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 5+ years of experience in customer service management (multi-channel preferred)
 </li>
 <li>
 Proven expertise in managing both in-house and outsourced teams
 </li>
 <li>
 Strong leadership, problem-solving, and decision-making skills
 </li>
 <li>
 Proficiency in customer service technologies, CRM systems &amp; COPC standards
 </li>
 <li>
 Experience in budget management, data analysis &amp; performance reporting
 </li>
 <li>
 Ability to thrive in a fast-paced, dynamic environment
 </li>
 <li>
 Flexibility in undertaking business trips as required
 </li>
 </ul>
 
 
 
 
 📍
 
 Location: Bahrain,
 
 
 
 💡 If you&rsquo;re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that&rsquo;s redefining service excellence!
 
</div>

Customer Service Delivery Manager

ANG Holdings WLL

Call Center ManagerWe are hiring an experienced Call Center Manager with a solid background in managing call center operations within the F&amp;B / Hospitality sector.Requirements:<ul><li>Must be currently in Bahrain</li><li>Minimum 5&ndash;10 years of experience in call center operations</li><li>At least 4&ndash;5 years in the same field (F&amp;B / restaurants / delivery operations)</li><li>Proven experience in handling:</li><li>Multi-branch order management</li><li>Customer complaints &amp; service recovery</li><li>Aggregators (Talabat, Jahez, Careem, etc.)</li><li>Call center KPIs, queue handling, and workforce management</li><li>Strong leadership skills and ability to manage a large team</li><li>Excellent analytical &amp; reporting skills</li><li>Ability to improve efficiency, reduce errors, and enhance service quality</li></ul>Only shortlisted candidates will be contacted. We Offer:<ul><li>Competitive salary</li><li>Career growth opportunities</li></ul>To Apply: Send your CV to: hr@pastaexpressgroup.comJob Type: Full-timeWork Location: In person

Call Center Manager

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 As an Account Manager at Talabat, you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact, helping them optimize their presence on our platform, grow their sales, and ensure a high level of partner satisfaction.
 
 
 
 Qualifications
 
 
 
 Partner Relationship Management:
 
 
 <ul>
 <li>
 Build and maintain strong, long-term relationships with existing restaurant and vendor partners.
 </li>
 <li>
 Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.
 </li>
 <li>
 Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.
 
 
 </li>
 </ul>
 
 Data-Driven Consulting
 
 
 
 <ul>
 <li>
 Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.
 </li>
 <li>
 Share actionable recommendations based on performance metrics to drive revenue and efficiency.
 </li>
 <li>
 Conduct regular business reviews to align on results, opportunities, and growth plans.
 
 
 </li>
 </ul>
 
 Account Growth &amp; Optimization
 
 
 
 <ul>
 <li>
 Identify growth opportunities within the portfolio &ndash; upsell services, suggest cross-promotions, and improve partner performance.
 </li>
 <li>
 Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.
 </li>
 <li>
 Recommend and coordinate marketing campaigns and promotional offers to drive order volume.
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.
 </li>
 <li>
 Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.
 
 
 </li>
 </ul>
 
 Contract Management &amp; Compliance
 
 
 
 <ul>
 <li>
 Negotiate and renew commercial agreements to ensure a fair and strategic partnership.
 </li>
 <li>
 Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field.
 </li>
 <li>
 2+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).
 </li>
 <li>
 Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 Customer-first mindset with a strong focus on delivering value to partners.
 </li>
 <li>
 Self-starter with the ability to work independently in a fast-paced environment
 </li>
 </ul>
</div>

Account Manager

Braxtone Group

<div>
 
 Main Purpose Of The Job
 
 
 
 The Network Officer is responsible for the strategic development, optimization, and management of the company's service provider network. This role involves identifying potential new service providers, maintaining high-quality partnerships, ensuring compliance with contractual obligations, and enhancing customer satisfaction through effective network management. The Network Manager will leverage data-driven insights to improve network performance, reduce costs, and support business growth.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 1. Network Expansion and Optimization:
 </li>
 <li>
 Identify potential new service providers and assess their capabilities.
 </li>
 <li>
 Develop strategic partnerships with high-quality providers to enhance service coverage.
 </li>
 <li>
 Optimize the existing provider network to reduce service costs and improve efficiency.
 </li>
 <li>
 Implement tiered provider systems to prioritize high-performing service providers.
 </li>
 <li>
 2. Performance Management:
 </li>
 <li>
 Set and track KPIs for service providers, including response times, service quality, and customer satisfaction.
 </li>
 <li>
 Implement a regular feedback mechanism to improve provider performance.
 </li>
 <li>
 Create and maintain a performance dashboard for real-time tracking of network efficiency.
 </li>
 <li>
 Conduct quarterly performance reviews and recommend corrective actions for underperforming providers.
 </li>
 <li>
 Conduct mystery shopper assessments to evaluate service provider performance.
 </li>
 <li>
 3. Risk Management and Compliance:
 </li>
 <li>
 Develop and enforce compliance guidelines for all network partners.
 </li>
 <li>
 Conduct risk assessments to identify potential operational challenges and mitigate them proactively.
 </li>
 <li>
 Ensure all providers adhere to contractual obligations and service level agreements (SLAs).
 </li>
 <li>
 4. Relationship Building and Retention:
 </li>
 <li>
 Build strong, long-term relationships with key service providers.
 </li>
 <li>
 Organize regular training sessions and workshops to align providers with company goals.
 </li>
 <li>
 Implement a rewards or recognition program for top-performing partners.
 </li>
 <li>
 5. Cost Control and Efficiency:
 </li>
 <li>
 Negotiate favorable pricing and terms with service providers.
 </li>
 <li>
 Identify cost-saving opportunities without compromising service quality.
 </li>
 <li>
 Use data analytics to reduce unnecessary expenses and optimize resource allocation.
 </li>
 <li>
 6. Technology and Digital Transformation:
 </li>
 <li>
 Use CRM and data analysis tools to improve decision-making and streamline provider management.
 </li>
 <li>
 Explore automation opportunities to reduce manual effort and enhance data accuracy.
 </li>
 <li>
 7. Customer Experience Enhancement:
 </li>
 <li>
 Work closely with the customer service team to ensure seamless service delivery.
 </li>
 <li>
 Use customer feedback to refine provider selection and performance metrics.
 </li>
 <li>
 Implement quick resolution protocols for critical issues to improve customer satisfaction.
 </li>
 <li>
 8. Data-Driven Decision Making:
 </li>
 <li>
 Leverage data analytics to identify trends, predict demand, and optimize network performance.
 </li>
 <li>
 Provide strategic insights to the Operations Manager to support business growth.
 </li>
 <li>
 Prepare monthly and quarterly reports on network performance for senior management.
 </li>
 <li>
 9. Crisis Management:
 </li>
 <li>
 Develop contingency plans for service disruptions or provider failures.
 </li>
 <li>
 Ensure rapid response and recovery in case of emergencies.
 </li>
 <li>
 Regularly review and update risk management protocols.
 </li>
 <li>
 10. Market Intelligence:
 </li>
 <li>
 Monitor industry trends and competitor strategies to stay ahead in the market.
 </li>
 <li>
 Identify new technologies and processes that can enhance service quality and efficiency.
 
 
 </li>
 </ul>
 
 Essential Qualification Required (education/ Experience/ Skills)
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, operations management, or related field.
 </li>
 <li>
 Proven experience in network management, vendor relations, or operations.
 </li>
 <li>
 Strong negotiation, communication, and analytical skills.
 </li>
 <li>
 Knowledge of CRM systems and data analysis tools preferred.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Strong problem-solving skills and attention to detail.
 
 
 </li>
 </ul>
 
 Typical Working Conditions
 
 
 
 <ul>
 <li>
 Normal Working Hours 40 hours a week
 </li>
 <li>
 Working Timing: 8:00 AM &ndash;4:00 PM
 </li>
 <li>
 Work may require occasional weekend and/or evening work
 </li>
 </ul>
</div>

Network Officer (Bahrain Based)

Hilton

<div>
 Position Purpose
 
 
 To be a passionate host and highly collaborative member of the guest operations team who delivers brand-specific customer experiences, mainly in FO but also in F&amp;B.
 
 
 Duties &amp; Key Responsibilities
 
 
 Being a Great Team Member
 
 
 <ul>
 <li>
 Come to work every day with a big smile on your face 😊
 </li>
 <li>
 Be a reliable and motivated member of the guest operations team
 </li>
 <li>
 Communicate clearly and constructively with other team members to help deliver great guest experiences at our hotel.
 </li>
 <li>
 Be a role model for others by demonstrating brand-unique, passionate, friendly brand-specific guest service at all times
 </li>
 <li>
 Always deliver &lsquo;fair share&rsquo; in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in housekeeping, F&amp;B service and stewarding
 </li>
 <li>
 Show interest in learning new skills and acquire new knowledge every day
 </li>
 <li>
 Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts
 </li>
 <li>
 Be aware of planned team meetings and learning sessions and attend as required
 </li>
 <li>
 Participate positively in pre and post shift briefs and hotel team huddles and apply learning the next day
 </li>
 <li>
 Volunteer to participate in company campaigns like Travel with Purpose or TM committees
 </li>
 <li>
 Execute duties as assigned by the Guest Operations Manager, FO Team Leader and Supervisors
 
 
 
 </li>
 </ul>
 Front Office Specifics
 
 
 <ul>
 <li>
 Organise the &lsquo;work area&rsquo; to be able to deliver brand-specific customer service from welcome to good-bye
 </li>
 <li>
 Deliver exceptional customer service in all shifts (early, late, night) and enrol Hilton Honors members
 </li>
 <li>
 Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly
 </li>
 <li>
 Close guest transactions on FO effectively, solicit feedback, and deliver a memorable goodbye (checkout)
 </li>
 <li>
 Stay up-to-date in terms of received Guest Feedback (SALT, Social Media)
 </li>
 <li>
 Regularly attend mandatory F&amp;B service trainings to be ready to work shifts in F&amp;B service
 </li>
 <li>
 Duties of a FO Host when scheduled to work in F&amp;B can include the order-taking, delivery of any food and/or beverage items, and clearing of tables
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 </li>
 <li>
 Completed high school certificate or equivalent
 </li>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in cash handling
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Garden Inn Bahrain Bay
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Garden Inn
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Office Host (Receptionist)

Main Purpose of the Job:Service provider supervisor is responsible for the strategic development, optimization, and management of the company's service provider network (roadside assistance, garages, rental cars, agencies, tow trucks, others…) . This role involves identifying potential new service providers, maintaining high-quality partnerships, ensuring compliance with contractual obligations, and enhancing customer satisfaction through effective network management. The Network Manager will leverage data-driven insights to improve network performance, reduce costs, and support business growth.&nbsp;Key Responsibilities: 1. Network Expansion and Optimization:<ul><li>Identify potential new service providers and assess their capabilities.</li><li>Develop strategic partnerships with high-quality providers to enhance service coverage.</li><li>Optimize the existing service provider network to reduce service costs and improve efficiency.</li><li>Implement tiered provider systems to prioritize high-performing service providers.</li></ul>2. Performance Management:<ul><li>Set and track KPIs for service providers, including response times, service quality, and customer satisfaction.</li><li>Implement a regular feedback mechanism to improve provider performance.</li><li>Create and maintain a performance dashboard for real-time tracking of network efficiency.</li><li>Conduct quarterly performance reviews and recommend corrective actions for underperforming providers.</li><li>Conduct mystery shopper assessments to evaluate service provider performance.</li></ul>3. Risk Management and Compliance:<ul><li>Develop and enforce compliance guidelines for all network partners.</li><li>Conduct risk assessments to identify potential operational challenges and mitigate them proactively.</li><li>Ensure all providers adhere to contractual obligations and service level agreements (SLAs).</li></ul>4. Relationship Building and Retention:<ul><li>Build strong, long-term relationships with key service providers.</li><li>Organize regular training sessions and workshops to align providers with company goals.</li><li>Implement a rewards or recognition program for top-performing partners.</li></ul>5. Cost Control and Efficiency:<ul><li>Negotiate favorable pricing and terms with service providers.</li><li>Identify cost-saving opportunities without compromising service quality.</li><li>Use data analytics to reduce unnecessary expenses and optimize resource allocation.</li></ul>6. Technology and Digital Transformation:<ul><li>Use CRM and data analysis tools to improve decision-making and streamline provider management.</li><li>Explore automation opportunities to reduce manual effort and enhance data accuracy.</li></ul>7. Customer Experience Enhancement:<ul><li>Work closely with the customer service team to ensure seamless service delivery.</li><li>Use customer feedback to refine provider selection and performance metrics.</li><li>Implement quick resolution protocols for critical issues to improve customer satisfaction.</li></ul>8. Data-Driven Decision Making:<ul><li>Leverage data analytics to identify trends, predict demand, and optimize network performance.</li><li>Provide strategic insights to the Operations Manager to support business growth.</li><li>Prepare monthly and quarterly reports on network performance for senior management.</li></ul>9. Crisis Management:<ul><li>Develop contingency plans for service disruptions or provider failures.</li><li>Ensure rapid response and recovery in case of emergencies.</li><li>Regularly review and update risk management protocols.</li></ul>10. Market Intelligence:<ul><li>Monitor industry trends and competitor strategies to stay ahead in the market.</li><li>Identify new technologies and processes that can enhance service quality and efficiency.</li></ul>&nbsp;ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)<ul><li>Bachelor’s degree in business administration, operations management, or related field.</li><li>Proven experience in service providers management, motor car agencies, vendor relations, and fleet management.</li><li>Strong negotiation, communication, and analytical skills.</li><li>Knowledge of CRM systems and data analysis tools preferred.</li><li>Ability to work independently and as part of a team.</li><li>Strong problem-solving skills and attention to detail.</li></ul>&nbsp;&nbsp;&nbsp;Typical Working Conditions• Normal Working Hours 40 hours a week• Working Timing: 8:00 AM –4:00 PM• Work may require occasional weekend and/or evening work

Service provider supervisor (Bahrain Based)

Zurich Insurance

<div>
 
 Job Summary
 
 
 
 Zurich Middle East is part of Zurich Insurance Group, one of the world&rsquo;s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.
 
 
 Reporting to Sales Manager, as Business Development Executive you are expected sell insurance products to customers and small businesses on the phone and over email, identifying customer needs and taking action accordingly to contribute to the development of business and enhancement of the organization's products, services, and processes.
 
 
 Job Accountabilities
 
 
 As Business Development Executive, your role will involve:
 
 
 <ul>
 <li>
 Sells the organization's propositions to new and existing clients.
 </li>
 <li>
 Acts as the customer's point of entry into the Zurich organization and takes responsibility for customer experience with Zurich, resolving and -or escalating their issues and keeping oversight of service delivery to the customer to ensure service expectations are fulfilled at all stages of the process (e.g. claims, invoicing).
 </li>
 <li>
 Shows good understanding of the customer needs and applies advanced customer interaction skills.
 </li>
 <li>
 Identifies customer needs and advises on propositions suggests additional offerings to existing clients (cross-selling).
 </li>
 <li>
 Make sure that quotations are issued (eventually with the help of a customer service team) promptly and in an accurate manner, maintains data integrity within relevant systems.
 </li>
 <li>
 Shows expected sales behavior while fully adhering to local organization standards and processes.
 </li>
 <li>
 Supports specific marketing campaigns provides input and actively contributes to the enhancement of the organization's products, services and processes.
 </li>
 <li>
 Works closely with other organizational units, provides training and participates in projects as appropriate.
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 To be successful in this role, you will need:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree preferred (or equivalent), and prior experience in a related field.
 </li>
 <li>
 Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
 </li>
 <li>
 Previous experience working within an international and diverse cultural organization would be beneficial.
 
 
 </li>
 </ul>
 Skills Required:
 
 
 <ul>
 <li>
 Analytical and problem-solving mindset.
 </li>
 <li>
 Accuracy and Attention to details.
 </li>
 <li>
 Intermediate knowledge of Microsoft office packages&ndash; Word, Excel, and PowerPoint.
 </li>
 <li>
 Excellent negotiation and communication skills both written and verbal in English.
 </li>
 <li>
 Digital Literacy
 
 
 </li>
 </ul>
 
 Why Zurich
 
 
 
 At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
 
 
 We are an equal opportunity employer who knows that each employee is unique - that&rsquo;s what makes our team so great!
 
 
 Join us as we constantly explore new ways to protect our customers and the planet.
 
 
 <ul>
 <li>
 Location(s): BH - Manama
 </li>
 <li>
 Remote working: No
 </li>
 <li>
 Schedule: Full Time
 </li>
 <li>
 Recruiter name: Taniya Baby
 </li>
 <li>
 Closing Date: 04 December 2025
 
 </li>
 </ul>
</div>

Business Development Executive (Bahraini Nationals only)

Explore 548+ Customer service delivery manager in Manama Bahrain this December. Find roles across top companies and apply now to boost your career.