sales manager

call center agent - bahrain Jobs in Manama Bahrain

call center agent - bahrain

call center supervisor ( bahrain based) Jobs in Manama Bahrain

call center supervisor ( bahrain based)

customer service delivery manager Jobs in Manama Bahrain

customer service delivery manager

tele-sales manager Jobs in Manama Bahrain

tele-sales manager

call center manager

ANG Holdings WLL

Call Center ManagerWe are hiring an experienced Call Center Manager with a solid background in managing call center operations within the F&amp;B / Hospitality sector.Requirements:<ul><li>Must be currently in Bahrain</li><li>Minimum 5&ndash;10 years of experience in call center operations</li><li>At least 4&ndash;5 years in the same field (F&amp;B / restaurants / delivery operations)</li><li>Proven experience in handling:</li><li>Multi-branch order management</li><li>Customer complaints &amp; service recovery</li><li>Aggregators (Talabat, Jahez, Careem, etc.)</li><li>Call center KPIs, queue handling, and workforce management</li><li>Strong leadership skills and ability to manage a large team</li><li>Excellent analytical &amp; reporting skills</li><li>Ability to improve efficiency, reduce errors, and enhance service quality</li></ul>Only shortlisted candidates will be contacted. We Offer:<ul><li>Competitive salary</li><li>Career growth opportunities</li></ul>To Apply: Send your CV to: hr@pastaexpressgroup.comJob Type: Full-timeWork Location: In person

Call Center Manager

Braxtone Group

<div>
 The Call Center Supervisor is responsible for supervising and coordinating the daily activities
 
 
 of call center agents and administrative support staff. The role ensures efficient operation
 
 
 of the contact center, implements successful planning activities, oversees the recruitment
 
 
 and development of staff, and manages service delivery for both customer inquiries and
 
 
 operational functions.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise day-to-day operations of the call center to ensure service quality and
 
 
 </li>
 </ul>
 efficiency.
 
 
 <ul>
 <li>
 Provide leadership, coaching, and support to team leaders and agents to
 
 
 </li>
 </ul>
 optimize performance and succession planning
 
 
 <ul>
 <li>
 Identify skill gaps and provide monthly one-on-one soft skills coaching for team
 
 
 </li>
 </ul>
 leaders and agents
 
 
 <ul>
 <li>
 Assist team leaders in handling complex customer complaints or inquiries and
 
 
 </li>
 </ul>
 escalate issues to higher management as necessary
 
 
 <ul>
 <li>
 Contribute to the design and implementation of new operational procedures
 
 
 </li>
 </ul>
 for improved service delivery
 
 
 <ul>
 <li>
 Ensure compliance with established procedures and company regulations.
 </li>
 <li>
 Maintain effective relationships with internal and external stakeholders to ensure
 
 
 </li>
 </ul>
 smooth delivery of services.
 
 
 <ul>
 <li>
 Stay informed of new products and services, ensuring the team is trained to
 
 
 </li>
 </ul>
 address customer queries
 
 
 <ul>
 <li>
 Support and promote company service quality initiatives.
 </li>
 <li>
 Coordinate with service providers regarding daily operations when applicable.
 </li>
 <li>
 Assist in motivating, recognizing, and organizing incentives for team members.
 </li>
 <li>
 Schedule shifts, monitor attendance, and manage leave arrangements for
 
 
 </li>
 </ul>
 agents and support staff.
 
 
 <ul>
 <li>
 May occasionally require work on weekends or evenings, and local business
 
 
 </li>
 </ul>
 trips as necessary
 
 
 
 Educational, Skills And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing, Automotive, or a
 
 
 </li>
 </ul>
 related field.
 
 
 <ul>
 <li>
 Minimum 3 years of supervisory experience in call centers, customer service, or
 
 
 </li>
 </ul>
 insurance/motor service operations
 
 
 <ul>
 <li>
 Demonstrated leadership, coaching, and training abilities
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 strong customer service orientation and problem-solving skills
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Goal-oriented and self-driven with a proven track record of achieving sales targets and business objectives.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment.
 </li>
 <li>
 Proficiency in Microsoft Office Suite and CRM software.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 Willingness to travel as needed.
 
 
 <ul>
 <li>
 Valid driver&rsquo;s license.
 
 
 </li>
 </ul>
 Location: Bahrain (With travel flexibility)
 
 
 
 Typical Working Conditions
 
 
 
 <ul>
 <li>
 Normal Working Hours 40 hours a week
 </li>
 <li>
 Working Timing 8:00 AM to 4:00 PM
 </li>
 <li>
 Work may require occasional weekend and/or evening work
 </li>
 <li>
 This job may require occasional business trips outside Bahrain
 </li>
 </ul>
</div>

CALL CENTER SUPERVISOR ( Bahrain Based)

Hilton

<div>
 A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.
 
 
 
 What will I be doing?
 
 
 
 As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Maximise occupancy levels by reviewing and revising revenue strategies
 </li>
 <li>
 Work with the Sales and Events Teams to maximise corporate and group rates
 </li>
 <li>
 Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
 </li>
 <li>
 Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
 </li>
 <li>
 Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
 </li>
 <li>
 Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
 </li>
 <li>
 Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
 </li>
 <li>
 Assist in the recruiting, managing, training and developing of the Team
 </li>
 <li>
 Participate in the organisation of hotel promotional activities
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience with reservations in the hotel/leisure sector
 </li>
 <li>
 Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
 </li>
 <li>
 Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
 </li>
 <li>
 Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
 </li>
 <li>
 Excellent organisation and planning skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of the hotel property management systems
 </li>
 <li>
 Previous experience in the same or similar role
 </li>
 <li>
 Relevant degree, in a business discipline, from an academic institution
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Call Center and Reservations
</div>

Reservations Manager

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To guide, supervise and monitor a team of Call Center agents in terms of operations and sales, providing accurate information in response to enquiries about products and services, making bookings, identifying and resolving problems and customer complaints, preparing and executing action plans; to drive the teams to achieve objectives by maximizing sales and enhancing customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Defines/sets and drives the sales targets of the assigned team to achieve business goals and maximize profit by developing efficiency and providing guidance on best practices.
 </li>
 <li>
 Co-plans work schedules and duty roster for assigned Inbound team (rotational) to meet anticipated business requirements and objectives, monitors adherence, attendance, leave and overtime records.
 </li>
 <li>
 Supervises a team of Call Center agents; monitors the day-to-day performance of the assigned team to ensure smooth operations; manages/handles traffic in customers&rsquo; inquiries and complaints raised from different channels such as telephone calls.
 </li>
 <li>
 Ensures accurate information on products and services are communicated through the team; monitors performance in terms of sales and achieving revenue.
 </li>
 <li>
 Assists the Supervisor- Inbound/Manager in the daily operations by providing on &ldquo;Floor&rdquo; guidance, support, and monitoring to Call Center agents.
 </li>
 <li>
 Creates a challenging and motivational environment to reduce pressure and drive the assigned team achieve their individual/group targets. Monitors communication such as random calls, minimize errors and track operative performance thereby increasing sales.
 </li>
 <li>
 Manages individual&rsquo;s/team&rsquo;s performance assessment reports on weekly basis to highlight pitfalls, identify gaps and recommend best approaches and methodologies to be adopted to bridge those gaps
 
 
 </li>
 </ul>
 Partners with Supervisors/Manager to develop individual/group development plans to enhance the performance of the team, including: coaching, mentoring, counselling, training courses, etc. Conducts induction sessions, product knowledge and system trainings, as well as assessments for new joiners.
 
 
 <ul>
 <li>
 Identifies trends in customer service; analyzes pitfalls and complaints; recommends improvements to enhance customers&rsquo; experience and implement best practices in services and operating procedures thus contributing to achieving/maintaining high quality in performance in workflow to increase sales.
 </li>
 <li>
 Ensures all Contact Center technical facilities, systems, tools and equipment (computers, telephones, headsets, etc.) are properly installed, and maintained in coordination with suppliers and IT division.
 </li>
 <li>
 Develops preventive maintenance programs and immediate technical support to all work stations when not fully operational.
 </li>
 <li>
 Performs any additional responsibilities as advised by the Line Manager/Supervisor.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Bachelor degree in Management or equivalent.
 </li>
 <li>
 Capable of using technology systems and tools; proficient in Microsoft Office.
 </li>
 <li>
 Fluent in English &amp; Arabic Languages
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 4+ years of related working experience in a similar role, preferably in aviation; experience with low cost airline is a plus.
 </li>
 <li>
 Knowledge in Call/Contact Center technological systems and tools.
 </li>
 <li>
 Proven skills in analyzing data, identifying pitfalls and recommending effective solutions.
 </li>
 <li>
 Capable of identifying problems and immediately reacting to situations of the different nature such as angry customers, complaints and special requests.
 </li>
 <li>
 Capable of understanding customers&rsquo; problems and direct them in the right channel.
 </li>
 <li>
 Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills.
 </li>
 <li>
 Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives that support company&rsquo;s objectives.
 </li>
 <li>
 Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
 </li>
 <li>
 Ability to work for long working hours and under pressure.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
 </li>
 </ul>
</div>

Duty Supervisor

<div>
 
 Main Purpose Of Job
 
 
 
 The role of Lead Generation Agent involves calling potential customers to collect accurate vehicle and insurance information, which will be converted into qualified leads for our motor insurance sales team. Full training will be provided.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Make outbound calls to customers to gather car and insurance details.
 </li>
 <li>
 Accurately record and update customer information in the system.
 </li>
 <li>
 Convert collected data into warm, qualified leads for the sales team.
 </li>
 <li>
 Maintain professionalism and a positive attitude during customer interactions.
 </li>
 <li>
 Meet lead generation targets.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Clear and confident communication skills over the phone.
 </li>
 <li>
 Good listening skills and attention to detail in data entry.
 </li>
 <li>
 Previous call center or customer contact experience is preferred (training provided).
 </li>
 <li>
 Ability to work in a team-oriented and target-driven environment.
 
 
 </li>
 </ul>
 
 Typical Working Conditions
 
 
 
 Normal Working Hours (40 hours a week)
 
 
 Working Timing may include rotating shift.
 
 
 Work may require occasional weekend and/or evening work
</div>

Lead Generation Agent

<figure class="table"><table><tbody><tr><td>Main Purpose of Job:&nbsp;&nbsp;The role of Lead Generation Agent involves calling potential customers to collect accurate vehicle and insurance information, which will be converted into qualified leads for our motor insurance sales team. Full training will be provided.&nbsp;</td></tr><tr><td>Duties &amp; Responsibilities&nbsp;<ul><li>Make outbound calls to customers to gather car and insurance details.</li><li>Accurately record and update customer information in the system.</li><li>Convert collected data into warm, qualified leads for the sales team.</li><li>Maintain professionalism and a positive attitude during customer interactions.</li><li>Meet lead generation targets.</li></ul>&nbsp;</td></tr><tr><td>Skills &amp; Qualifications<ul><li>Clear and confident communication skills over the phone.</li><li>Good listening skills and attention to detail in data entry.</li><li>Previous call center or customer contact experience is preferred (training provided).</li><li>Ability to work in a team-oriented and target-driven environment.</li></ul></td></tr><tr><td>Typical Working ConditionsNormal Working&nbsp;Hours (40 hours&nbsp;a&nbsp;week)Working&nbsp;Timing may include rotating&nbsp;shift.Work may&nbsp;require occasional weekend and/or evening work &nbsp;&nbsp;</td></tr></tbody></table></figure>

<div>
 
 Job Purpose
 
 
 
 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.
 </li>
 <li>
 Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
 </li>
 <li>
 Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.
 </li>
 <li>
 Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
 </li>
 <li>
 As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
 </li>
 <li>
 Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
 </li>
 <li>
 Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 <ul>
 <li>
 Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
 </li>
 <li>
 Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
 </li>
 <li>
 Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
 </li>
 <li>
 Performs any additional responsibilities as advised by the Line Manager/Supervisor.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 High School/Diploma or equivalent.
 </li>
 <li>
 Capable of using technology systems and tools such as Microsoft Office.
 </li>
 <li>
 Good in English &amp; Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager&rsquo;s approval only).
 </li>
 <li>
 No hearing or articulatory problems.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 No previous experience is required for this role; any experience would be treated as an advantage.
 </li>
 <li>
 Capability of understanding market trends and channeling them leading to effective customer care solutions
 </li>
 <li>
 Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
 </li>
 <li>
 Capable of understanding customers&rsquo; problems and direct them in the right channel.
 </li>
 <li>
 Ability to work for long hours and under pressure.
 </li>
 <li>
 Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
 </li>
 </ul>
</div>

Call Center Agent - Bahrain

Explore 244+ Call center manager in Manama Bahrain this December. Find roles across top companies and apply now to boost your career.

244 call center manager jobs IN Manama Bahrain

Call Center Manager

CALL CENTER SUPERVISOR ( Bahrain Based)

Reservations Manager

Duty Supervisor

Lead Generation Agent

Lead Generation Agent

Call Center Agent - Bahrain