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customer service delivery manager

Keeta

<div>
 
 We&rsquo;re Hiring: Customer Service Delivery Manager
 
 
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong , Saudi Arabia, Qatar, Kuwait and UAE.
 
 
 
 
 
 Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Overseeing service delivery for both BPO and in-house teams
 </li>
 <li>
 Managing client relationships and ensuring SLAs are met
 </li>
 <li>
 Driving performance, quality, and efficiency across all customer service channels
 </li>
 <li>
 Implementing and optimizing customer service technologies and processes
 </li>
 <li>
 Leading, mentoring, and developing high-performing teams
 </li>
 <li>
 Analyzing customer interaction data to identify trends and opportunities for improvement
 </li>
 <li>
 Managing vendor relationships and ensuring seamless service delivery
 </li>
 </ul>
 
 
 
 
 
 Why Keeta?
 
 
 <ul>
 <li>
 Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
 </li>
 <li>
 Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
 </li>
 <li>
 Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 5+ years of experience in customer service management (multi-channel preferred)
 </li>
 <li>
 Proven expertise in managing both in-house and outsourced teams
 </li>
 <li>
 Strong leadership, problem-solving, and decision-making skills
 </li>
 <li>
 Proficiency in customer service technologies, CRM systems &amp; COPC standards
 </li>
 <li>
 Experience in budget management, data analysis &amp; performance reporting
 </li>
 <li>
 Ability to thrive in a fast-paced, dynamic environment
 </li>
 </ul>
 
 
 
 
 📍
 
 Location: Oman
 
 
 
 💡 If you&rsquo;re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that&rsquo;s redefining service excellence!
 
</div>

Customer Service Delivery Manager

Gargash Motors & General Trading

<div>
 
 
 JOB OVERVIEW
 
 
 
 The Service Advisor is the primary liaison between customers and the workshop team. Responsible for providing a premium customer experience, the Service Advisor ensures that all vehicle service and repair requirements are clearly communicated, properly documented, and executed to the highest standards. This job involves managing service bookings, advising customers on maintenance and repair needs, preparing cost estimates, and keeping customers informed throughout the service process.
 
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 <ul>
 <li>
 Greet customers in a professional, courteous, and welcoming manner, creating a positive first impression.
 </li>
 <li>
 Listen to and accurately record customer concerns, symptoms, and service requests.
 </li>
 <li>
 Provide advice on routine maintenance, warranty coverage, and recommended services to ensure vehicle reliability and performance.
 </li>
 <li>
 Schedule service appointments and coordinate workshop capacity based on technician availability and job priority.
 </li>
 <li>
 Create detailed and accurate job cards using the Dealer Management System (DMS), ensuring clear communication of customer requirements to workshop personnel.
 </li>
 <li>
 Monitor job progress and proactively update customers on vehicle status, expected completion times, and any unforeseen delays.
 </li>
 <li>
 Prepare and present service estimates, explaining work needed and associated costs in a transparent manner.
 </li>
 <li>
 Obtain customer approval for repairs and additional work required, ensuring compliance with internal authorization processes.
 </li>
 <li>
 Coordinate with the parts department to ensure availability of required components.
 </li>
 <li>
 Finalize invoices and review with customers upon vehicle delivery, answering any billing questions. Ensure all completed jobs meet quality and safety standards before delivery to the customer.
 </li>
 <li>
 post-service follow-up to measure customer satisfaction and resolve any complaints or concerns.
 </li>
 <li>
 Actively participate in continuous improvement initiatives to enhance service delivery and retention rates.
 </li>
 <li>
 Ensure compliance with service processes, brand standards, warranty procedures, and regulatory guidelines.
 </li>
 <li>
 Maintain accurate customer records, service history, and feedback logs.
 </li>
 <li>
 Provide daily updates to the Aftersales Manager on bookings, customer feedback, and job status.
 </li>
 <li>
 Uphold company values throughout business practices and utilize sound judgment in decision making
 </li>
 <li>
 Any other additional duties as may be required by management based on needs of the business
 </li>
 </ul>
 
 
 
 
 
 POSITION REQUIREMENTS WORK EXPERIENCE
 
 
 <ul>
 <li>
 A minimum of 1-3 years working experience in a similar role.
 </li>
 <li>
 Experience working automotive brand is preferred.
 </li>
 </ul>
 
 
 
 
 
 EDUCATIONAL QUALIFICATION
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in Automotive Technology, Business Administration, or a related field.
 </li>
 </ul>
 
 
 
 
 
 SKILLS/BEHAVIOUR ATTRIBUTES
 
 
 <ul>
 <li>
 Solid understanding of automotive systems, maintenance requirements, and repair procedures. &bull; Proficiency in Dealer Management Systems (DMS) and workshop planning tools.
 </li>
 <li>
 Ability to read and interpret technical documents, estimates, and repair orders.
 </li>
 <li>
 Knowledge of warranty policies and claims processes is an advantage.
 </li>
 <li>
 Strong customer service orientation with excellent interpersonal skills.
 </li>
 <li>
 High attention to detail and accuracy in documentation.
 </li>
 <li>
 Clear verbal and written communication, with the ability to explain technical information to nontechnical customers.
 </li>
 <li>
 Professional appearance and demeanour.
 </li>
 <li>
 Proactive, solution-focused, and able to work under pressure in a fast-paced environment
 </li>
 </ul>
</div>

Service Advisor - Omani National

Baker Hughes

<div>
 
 Operations Manager- CWI
 
 
 
 Do you enjoy leading a team that provides a high-quality service for our customers?
 
 
 Do you love collaborating with teams to solve complex problems?
 
 
 
 Join our Team
 
 
 
 Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.
 
 
 
 Partner with the best
 
 
 
 As an Operation Manager- CWI, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long-term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.
 
 
 As an Operation Manager, you will be responsible for:
 
 
 
 <ul>
 <li>
 Ensuring compliance with intelligent Manage the Job Cycle (iMtJC) process
 </li>
 <li>
 Maintaining communication with customers and on-time response on any Service Delivery items
 </li>
 <li>
 Reviewing and verifying customer requirements and plans
 </li>
 <li>
 Being Accountable for Resource planning, assignment, and utilization (S&amp;OP process)
 </li>
 <li>
 Ensuring PL readiness (tools, people, process)
 </li>
 <li>
 Holding SD &amp; Field team accountable for respective performance
 </li>
 <li>
 Providing input into financial reporting, forecasting and pacing.
 </li>
 <li>
 Working with Sales and Service Delivery Technical to provide operational advice related to technical planning.
 </li>
 <li>
 Being responsible for inputting and managing the following within Job Center: Job Activity, Sales Orders, Job Orders, Field Personnel Demand, Management of Change, Customer Tickets.
 </li>
 <li>
 Conducting job briefing during planning and debriefing after closing for every job/activity
 </li>
 <li>
 Finalizing billing and ensure post-job and job completion deliveries
 </li>
 <li>
 Communicating billing events to B&amp;C using the Job Center ticket.
 </li>
 <li>
 Planning mid-range operation activity volume &amp; complexity forecast to align the correct resources for Service delivery flawless execution &amp; on-time delivery
 </li>
 <li>
 Preparing with daily operational updates for their ongoing job activities as required
 </li>
 <li>
 Reporting incidents and manage communication with customers and internal
 </li>
 <li>
 Overseeing ongoing operations and provides direct support to the field personnel on location
 </li>
 <li>
 Being responsible for Health, Safety &amp; Environment (HSE) performance, and compliance
 </li>
 <li>
 Executing the HSE 5 fundamentals every day, every job, every task
 </li>
 <li>
 Executing the 5 fundamentals of Service Delivery
 </li>
 <li>
 Managing Service Delivery for an assigned area and portfolio of products and services
 </li>
 <li>
 Delivering revenue and operating income objectives defined for their area of responsibility
 </li>
 <li>
 Building and developing customer relationships to support the planning and service execution
 </li>
 <li>
 Interacting with customer representative for preparation, execution and completion of all upcoming and ongoing job activities.
 </li>
 <li>
 Using Job Center to comply with the intelligent Managing the Job Cycle (iMtJC) ensuring all job activities are executed in line with customer and Baker Hughes&rsquo; requirements.
 </li>
 <li>
 Managing change as it occurs across the job cycle for both planned and unplanned events.
 
 
 
 </li>
 </ul>
 
 Fuel your passion
 
 
 
 To be successful in this role you need:
 
 
 
 <ul>
 <li>
 Have a bachelor&rsquo;s degree in engineering
 </li>
 <li>
 Have 10 years of significant and relevant experience in Liner Hanger, Completion &amp; Wellbore Intervention
 </li>
 <li>
 Have experience in position of supervision / coordination of Liner Hanger, Open hole, Cased hole completions &amp; wellbore intervention.
 </li>
 <li>
 Have high technical / operational knowledge including P&amp;L responsibilities.
 </li>
 <li>
 Have experience in On-shore and Off-Shore operations and willingness to travel
 </li>
 <li>
 Demonstrate Intermediate / Advanced spoken and written English
 
 
 
 </li>
 </ul>
 
 Work in a way that works for you
 
 
 
 We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
 
 
 
 <ul>
 <li>
 Working flexible hours - flexing the times you work in the day
 
 
 
 </li>
 </ul>
 
 Working with us
 
 
 
 Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 
 
 
 Working for you
 
 
 
 Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
 
 
 
 <ul>
 <li>
 Contemporary work-life balance policies and wellbeing activities
 </li>
 <li>
 Comprehensive private medical care options
 </li>
 <li>
 Safety net of life insurance and disability programs
 </li>
 <li>
 Tailored financial programs
 </li>
 <li>
 Additional elected or voluntary benefits
 
 
 
 </li>
 </ul>
 
 Work Location
 
 
 
 The role is based in Baker Hughes Muscat requiring daily interaction with Operations and AMO team based in Workshop base/s and any other remote locations in Oman. Also requires close supervision and coordination with Field team which includes frequently visiting workshop base/s &amp; rig locations as per business needs. Baker Hughes CWI base is currently located in Fahud.
 
 
 
 About Us:
 
 
 
 We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.
 
 
 
 Join Us:
 
 
 
 Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward.
 
 
 Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 
 
 
 R150679
 
</div>

Operations Manager

<div>Operations Manager- CWI
Do you enjoy leading a team that provides a high-quality service for our customers?
Do you love collaborating with teams to solve complex problems?
Join our Team
Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.
Partner with the best
As an Operation Manager- CWI, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long-term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.
As an Operation Manager, you will be responsible for:<ul><li>
Ensuring compliance with intelligent Manage the Job Cycle (iMtJC) process</li><li>
Maintaining communication with customers and on-time response on any Service Delivery items</li><li>
Reviewing and verifying customer requirements and plans</li><li>
Being Accountable for Resource planning, assignment, and utilization (S&amp;OP process)</li><li>
Ensuring PL readiness (tools, people, process)</li><li>
Holding SD &amp; Field team accountable for respective performance</li><li>
Providing input into financial reporting, forecasting and pacing.</li><li>
Working with Sales and Service Delivery Technical to provide operational advice related to technical planning.</li><li>
Being responsible for inputting and managing the following within Job Center: Job Activity, Sales Orders, Job Orders, Field Personnel Demand, Management of Change, Customer Tickets.</li><li>
Conducting job briefing during planning and debriefing after closing for every job/activity</li><li>
Finalizing billing and ensure post-job and job completion deliveries</li><li>
Communicating billing events to B&amp;C using the Job Center ticket.</li><li>
Planning mid-range operation activity volume &amp; complexity forecast to align the correct resources for Service delivery flawless execution &amp; on-time delivery</li><li>
Preparing with daily operational updates for their ongoing job activities as required</li><li>
Reporting incidents and manage communication with customers and internal</li><li>
Overseeing ongoing operations and provides direct support to the field personnel on location</li><li>
Being responsible for Health, Safety &amp; Environment (HSE) performance, and compliance</li><li>
Executing the HSE 5 fundamentals every day, every job, every task</li><li>
Executing the 5 fundamentals of Service Delivery</li><li>
Managing Service Delivery for an assigned area and portfolio of products and services</li><li>
Delivering revenue and operating income objectives defined for their area of responsibility</li><li>
Building and developing customer relationships to support the planning and service execution</li><li>
Interacting with customer representative for preparation, execution and completion of all upcoming and ongoing job activities.</li><li>
Using Job Center to comply with the intelligent Managing the Job Cycle (iMtJC) ensuring all job activities are executed in line with customer and Baker Hughes&rsquo; requirements.</li><li>
Managing change as it occurs across the job cycle for both planned and unplanned events.</li></ul>
Fuel your passion
To be successful in this role you need:<ul><li>
Have a bachelor&rsquo;s degree in engineering</li><li>
Have 10 years of significant and relevant experience in Liner Hanger, Completion &amp; Wellbore Intervention</li><li>
Have experience in position of supervision / coordination of Liner Hanger, Open hole, Cased hole completions &amp; wellbore intervention.</li><li>
Have high technical / operational knowledge including P&amp;L responsibilities.</li><li>
Have experience in On-shore and Off-Shore operations and willingness to travel</li><li>
Demonstrate Intermediate / Advanced spoken and written English</li></ul>
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:<ul><li>
Working flexible hours - flexing the times you work in the day</li></ul>
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:<ul><li>
Contemporary work-life balance policies and wellbeing activities</li><li>
Comprehensive private medical care options</li><li>
Safety net of life insurance and disability programs</li><li>
Tailored financial programs</li><li>
Additional elected or voluntary benefits</li></ul>
Work Location
The role is based in Baker Hughes Muscat requiring daily interaction with Operations and AMO team based in Workshop base/s and any other remote locations in Oman. Also requires close supervision and coordination with Field team which includes frequently visiting workshop base/s &amp; rig locations as per business needs. Baker Hughes CWI base is currently located in Fahud.
About Us:<div>
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.</div> 

Join Us:<div>
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward. 
 
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</div></div>

Al Toobi New Enterprises

DUTIES &amp; RESPONSIBILITIES1. Operational Excellence:<ul><li>Exceed Company operational targets by maintaining consistency in operations, product delivery, and customer service.</li><li>Regularly review key business indicators to identify challenges, opportunities for improvement and achieve operational goals.</li></ul>2. Profitability:<ul><li>Achieve site budgeted or forecasted profit targets by effectively managing direct costs.</li><li>Oversee financial and sales performance of your teams to ensure they meet or exceed targets.</li></ul>3. Business Strategy<ul><li>Set clear goals and objectives for stores in your area.</li><li>Oversee day-to-day operations to maximize efficiency.</li><li>Identify and address operational bottlenecks and propose effective solutions.</li><li>Create and submit reports to upper management to track progress and outcomes.</li></ul>4. Customer Focus:<ul><li>Elevate existing service levels and establish quality standards that consistently deliver a superior customer experience.</li><li>Manage customer feedback and maintain high service standards.</li><li>Handle customer complaints promptly and professionally.</li></ul>Education &amp; Experience<ul><li>Minimum of 3 years of experience in an Area Manager or similar role.</li><li>A minimum of 5 years of experience in store operations management.</li><li>Bachelor's degree in business administration, retail management, or a related relevant field.</li><li>Hands-on experience with ERP software</li></ul>&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;&#1575;&#1604;&#1602;&#1583;&#1585;&#1577; &#1593;&#1604;&#1609; &#1575;&#1604;&#1578;&#1606;&#1602;&#1604;/&#1575;&#1604;&#1575;&#1606;&#1578;&#1602;&#1575;&#1604;:<ul><li>Muscat: &#1575;&#1604;&#1578;&#1606;&#1602;&#1604; &#1576;&#1588;&#1603;&#1604; &#1605;&#1608;&#1579;&#1608;&#1602; &#1571;&#1608; &#1593;&#1604;&#1609; &#1575;&#1587;&#1578;&#1593;&#1583;&#1575;&#1583; &#1604;&#1604;&#1575;&#1606;&#1578;&#1602;&#1575;&#1604; &#1608;&#1601;&#1602;&#1611;&#1575; &#1604;&#1589;&#1601;&#1602;&#1577; &#1575;&#1604;&#1575;&#1606;&#1578;&#1602;&#1575;&#1604; &#1575;&#1604;&#1578;&#1610; &#1610;&#1602;&#1583;&#1605;&#1607;&#1575; &#1589;&#1575;&#1581;&#1576; &#1575;&#1604;&#1593;&#1605;&#1604; (&#1605;&#1601;&#1590;&#1604;)</li></ul>&#1575;&#1604;&#1604;&#1594;&#1577;:<ul><li>english (&#1605;&#1591;&#1604;&#1608;&#1576;)</li></ul>

AREA Manager F&B

Hilton

<div>Operations Manager
Operations Manager is responsible for the effective operational management of the hotel, so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. 
 
What will I be doing? 
As Operations Manager, you will be responsible for the effective operational management of the hotel, so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)</li><li>
Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals</li><li>
Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded</li><li>
Respond to audits that are completed by the company to ensure continual improvement is achieved</li><li>
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations</li><li>
Comply and exceed hotel and company Service Standards</li><li>
Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action</li><li>
Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company</li><li>
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction</li><li>
Hold regular briefings and communication meetings with the HOD team</li></ul>
What are we looking for? 
 
Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:<ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management</li><li>
Experience in managing budgets, revenue proposals and forecasting results</li><li>
In-depth knowledge of the hotel / leisure / service sector</li><li>
Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets</li><li>
Accountable and resilient</li><li>
Ability to work under pressure</li><li>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</li><li>
Knowledge of the hotel property management systems</li><li>
Previous experience in the same or similar role 
 
What will it be like to work for Hilton? 
</li></ul>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

<div>
 Operations Manager is responsible for the effective operational management of the hotel, so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
 
 
 
 What will I be doing?
 
 
 
 As Operations Manager, you will be responsible for the effective operational management of the hotel, so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
 </li>
 <li>
 Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
 </li>
 <li>
 Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
 </li>
 <li>
 Respond to audits that are completed by the company to ensure continual improvement is achieved
 </li>
 <li>
 Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
 </li>
 <li>
 Comply and exceed hotel and company Service Standards
 </li>
 <li>
 Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
 </li>
 <li>
 Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
 </li>
 <li>
 Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
 </li>
 <li>
 Hold regular briefings and communication meetings with the HOD team
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 A degree or diploma in Hotel Management or equivalent
 </li>
 <li>
 Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
 </li>
 <li>
 Experience in managing budgets, revenue proposals and forecasting results
 </li>
 <li>
 In-depth knowledge of the hotel / leisure / service sector
 </li>
 <li>
 Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 </li>
 <li>
 Knowledge of the hotel property management systems
 </li>
 <li>
 Previous experience in the same or similar role
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Salalah
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 General Manager/Hotel Manager
</div>

Explore 422+ Customer service delivery manager in Oman this December. Find roles across top companies and apply now to boost your career.

422 customer service delivery manager jobs IN Oman

Customer Service Delivery Manager

Service Advisor - Omani National

Operations Manager

Operations Manager

AREA Manager F&B

Operations Manager

Operations Manager