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The International Academy - Amman

4. Customer Care Operations ExpertCompany: Industry  Diversified Group Job Location  Riyadh, Saudi Arabia Career Level  Upper Management (Manager, Director, Head) Date Posted  28-10-2025 Ref. Number  165778 Years of Experience: 16 - 16  Customer Care Operations ExpertJob Description and Requirements: Customer Care Operations Expert for our semi-government client in Riyadh. Utilities experience is a must, preferable experience will be in water sector. Bachelor's degree in business or related field. Master preferred. 20+ years demonstrated experience helping organizations design or implement eƯective strategy within Utility Companies. Mastery with Customer Resolution. An in-depth understanding of Data Quality tooling and framework approaches. Comfortable with direct exposure to executive stakeholders, board members, and regulators Executing on projects with an Agile delivery methodology Ability to work both as an individual contributor and collaboratively in a multi teams environment. Strong knowledge of Microsoft Excel, PowerPoint, BI and Access. Strong organizational skills and attention to detail. Strong oral and written communication skills. Kindly send CVs to : Industry  Diversified Group Job Location  Riyadh, Saudi Arabia Career Level  Upper Management (Manager, Director, Head) Date Posted  28-10-2025 Ref. Number  165778 Years of Experience: 16 - 16

Customer Care Operations Expert

Tamatem, Inc.

HalalaH

Boundlesshr

Abdalihospital

Food Basics Co

Fendi

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><p>The Assistant Store Manager works close to the Store Director to support the Store's organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team and general day-by-day management.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><p><b>Main Responsibilities
</b></p><p><b>Category Sales Management and Business Developmen </b>t
</p><ul><li>Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
</li><li>Monitor and achieve category department performance with relevant KPIs;
</li><li>Analyse the category business, propose and implement action plans to improve results;
</li><li>Set category performance target for the team and individual with the Store Manager;
</li><li>Be sensitive to competitors' trading activities and give feedback to Store Manager.
</li></ul><p><b>Client Management
</b></p><ul><li>Leverage all clienteling tools to achieve Departments and Store business goals;
</li><li>Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities;
</li><li>Manage customer service quality, to meet customer expectations by offering excellent customer service standards;
</li><li>Improve Mystery Shopper Results with action plans;
</li><li>Implement appropriate CRM tools and develop loyal customer of particular product category;
</li><li>Act as brand category ambassador to educate VIP and new Clients
</li><li>Participate into ad-hoc Clientele projects.
</li></ul><p><b>Operations and Visual Merchandising
</b></p><ul><li>Ensure that merchandize is properly managed, displayed, stored and maintained by team;
</li><li>Maintain inventory accuracy and shrink rates within company standards;
</li><li>Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
</li><li>Maintain the Visual Merchandising consistent with Company standards;
</li><li>Align periodically visual merchandising and sales performance;
</li><li>Make the best out of the display and proximity storage
</li></ul><p><b>Team Management and Development
</b></p><ul><li>Discuss individual performance every month and coach team members
</li><li>Motivate the team so that they perform at their highest level to meet their individual and store objectives
</li><li>Organize the team in an efficient manner according to business needs and delegate responsibility
</li><li>Translate strategic and business goals into concrete and individual actions and objectives
</li><li>Conduct category training to the team
</li><li>Execute the in-store training routine set by the Store Manager
</li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><p><b>Profile
</b></p><ul><li>5 years' experience in a Supervisor role in Fashion/Luxury Sales
</li><li>Bachelor's Degree or equivalent is preferred
</li><li>English fluent
</li><li>Manages his/ her image standards on a high level
</li><li>Strong selling and communication skills are necessary
</li><li>Excellent relationships skills, self-reliant, approachable and patient
</li><li>Confidence, organizational skills, professionalism
</li><li>Client focus with great business acumen
</li><li>Administration and financial skills
</li><li>Computer skills and Retail management system knowledge
</li><li>Goal oriented approach, multitasking
</li><li>Strong knowledge and/or interest for fashion/luxury industry.
</li></ul></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>FENDI
</i></b><br>
<b>MAISON
</b><br>
</h2><div>The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique &ndash; a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
<br>
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
<br>
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.</div></div></div></div></div></div></div><p></p>

Assistant Store Manager

Explore 1540+ Customer service director in Riyadh this November. Find roles across top companies and apply now to boost your career.

1540 customer service director jobs IN Riyadh

Customer Care Operations Expert

Customer Care Operations Expert

Customer Care Operations Expert

Customer Care Operations Expert

Customer Care Operations Expert

Customer Care Operations Expert

Assistant Store Manager