customer service manager

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customer service executive b2 english

Athear

<div>
 
 Company Description
 
 
 
 At Athear, we infuse passion into every service element, sparking a blend of energy, creativity, and innovation. Our culture embodies the core beliefs and dynamic interactions that shape how our management and employees drive business transactions. Embracing global quality standards, we seamlessly integrate human capital, premium facilities, cutting-edge technology, and operational excellence into our service delivery.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Customer Service Executive located in Cairo. The Customer Service Executive will be responsible for handling customer inquiries, ensuring customer satisfaction, providing customer support, and managing customer service operations. The role requires excellent interpersonal skills and the ability to effectively address and resolve customer concerns.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Possess strong Customer Service, Customer Support, and Customer Satisfaction skills
 </li>
 <li>
 Experience in Customer Service Management
 </li>
 <li>
 Excellent Interpersonal Skills
 </li>
 <li>
 Strong communication skills in English (B2 level or higher)
 </li>
 <li>
 Ability to work on-site in Cairo
 </li>
 <li>
 Previous experience in a customer service role is preferred
 </li>
 <li>
 Proficiency with customer service software and CRM tools is advantageous
 </li>
 </ul>
</div>

Customer Service Executive (B2 English)

Magnet

<div>
 
 
 Role Overview
 
 
 
 
 
 
 The Back Office Advisor supports internal operations within the
 
 Business Process Outsourcing (BPO)
 
 industry, focusing on administrative tasks, data entry, and documentation. This role helps ensure smooth backend processes for clients across the
 
 North American and European markets
 
 .
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Process and manage internal documentation and reports.
 </li>
 <li>
 Accurately handle daily work load of assigned tasks within committed service levels (SL).
 </li>
 <li>
 Suggest process improvement ideas.
 </li>
 <li>
 Maintain accurate records and update databases.
 </li>
 <li>
 Coordinate with internal departments to support operational needs.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Management, or a related field.
 </li>
 <li>
 1-3 Years of experience in an administrative or back office role.
 </li>
 <li>
 Excellent command of English written/spoken (B2, C1).
 </li>
 <li>
 Willing to work from 3:00 PM to 12:00 AM (fixed shift).
 </li>
 <li>
 Strong attention to detail and organizational skills.
 </li>
 </ul>
 
 
</div>

Back Office Advisor - Night Shift

People Compass

<div>
 
 
 Company Overview
 
 
 
 At People Compass, we believe that great companies are built on great people&mdash;and that HR should empower, not complicate. Our story began in 2024, when a group of HR professionals and startup veterans came together with one clear goal: to make human resources smarter, simpler, and more accessible for businesses in Egypt and across the MENA region. We&rsquo;ve worked inside the fast-moving world of startups. We know what it feels like to juggle hiring, payroll, and compliance&mdash;while trying to grow a business. That&rsquo;s why we created People Compass: a flexible, full-scope HR partner that truly understands the challenges of modern companies. From recruitment and payroll to social insurance and labor law, we&rsquo;re here to take the pressure off. Our bilingual, hands-on team blends legal know-how with real-world experience to help you build structure, stay compliant, and scale confidently. But we&rsquo;re more than just a service provider&mdash;we&rsquo;re a partner in your growth. We care about your people as much as you do. And we&rsquo;re committed to creating work environments where businesses and employees thrive together. Our story is still being written, one team at a time.&nbsp;
 
 
 
 
 
 Requirements and Qualifications
 
 
 💰 Up to EGP 14K &ndash; Free Transportation for Females!
 
 
 ✅ No Experience Needed
 
 
 ✅ B2 English &ndash; Strong Sales &amp; Communication Skills
 
 
 ✅ Open to Grads &amp; Undergrads
 
 
 🕒 Shift: 3:30 PM &ndash; 11:30 PM (Mon&ndash;Fri)
 
 
 🎓 Only 5 days of training
 
 
 
 
</div>

Telesales Representative

DXC Technology

<div>
 
 Job Description
 
 
 
 <ul>
 <li>
 Project Description:
 
 
 </li>
 </ul>
 As an SAP PS Consultant, you will be responsible for utilizing your expertise in SAP Project System PS to provide effective solutions. Your day-to-day activities will involve analyzing client requirements, designing solutions, and collaborating with project teams to ensure successful implementation.
 
 
 
 Responsibilities
 
 
 
 Analyze client requirements to design customized solutions using SAP Project System PS.
 
 
 <ul>
 <li>
 Develop comprehensive solution architectures and technical designs specific to the MISC Fin. Transform. Programme Implement project. Collaborate effectively with project teams to ensure seamless integration of SAP Project System PS. Provide expert technical guidance and support to project teams throughout the implementation lifecycle. Conduct rigorous system testing and troubleshooting to optimize the performance of SAP Project System PS solutions
 </li>
 <li>
 Mandatory Skills Description:
 
 
 </li>
 </ul>
 Bachelor's degree in information technology, Computer Science or other relevant fields.
 
 
 Minimum of 5-10 years of experience in SAP PS module.
 
 
 Experienced in S4 HANA would be an advantage.
 
 
 Relevant SAP certification is a plus.
 
 
 SAP Project System
 
 
 <ul>
 <li>
 Languages:
 </li>
 <li>
 Arabic: C2 Proficient
 </li>
 <li>
 English: B2 Upper Intermediate
 </li>
 <li>
 Service Line:
 
 
 </li>
 </ul>
 SAP
 
 
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 
 
 Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here
 
 .
 
</div>

RR-0157489 - Project Systems (PS)_Egypt

Foundever

<div>
 Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
 
 
 Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
 
 
 
 PURPOSE OF THE JOB
 
 
 
 
 Responsible for supervising team's performance, ensuring that client's metrics are met, and the morale of the team is charged to drive the team towards success. This position requires onsite work at the client&rsquo;s location in the United States and involves working in a 24-hour shift environment. Candidates must be willing to accommodate flexible shift schedules.
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 To manage the performance of the team, develop and coach team members when they are carrying out their normal duties.
 </li>
 <li>
 To recognize and reward the contribution of team members in a timely manner so they are motivated and encouraged towards continual excellent quality customer experience.
 </li>
 <li>
 To deal with underperformance cases in a professional, consistent, and timely manner, seeking advice as necessary.
 </li>
 <li>
 To conduct regular 1:1 daily checkpoints and weekly PEPs.
 </li>
 <li>
 Facilitate open discussions with all team members, providing them with feedback on their performance, coaching them on how to improve, and agreeing on and monitoring development plans.
 </li>
 <li>
 To manage the workloads of the team, motivating them to ensure that all KPIs are met.
 </li>
 <li>
 Communicate effectively with the team ensuring that all messages and information are being communicated consistently.
 </li>
 <li>
 Ensure a high standard of code and leadership by being a role model and setting an example for others to follow.
 </li>
 <li>
 To manage client relationships where applicable.
 </li>
 <li>
 To manage the day-to-day activities in the call center with your peers and the OMD team.
 </li>
 <li>
 To ensure that agreed service levels for the support are consistently delivered across all lines of business.
 </li>
 <li>
 To be flexible, independent, and innovative.
 </li>
 <li>
 Communicate with Remote sites and Clients - on a weekly basis.
 
 
 </li>
 </ul>
 
 Quality
 
 
 
 <ul>
 <li>
 To monitor and provide feedback on all transactions (calls, emails, faxes, data entry, case logs) as applicable to current and future business.
 </li>
 <li>
 To provide individual coaching &amp; training to team members where appropriate.
 </li>
 <li>
 Reach targets in respect of quality.
 </li>
 <li>
 Foster a culture of continuous improvement in the account and overall operation.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 EXPERIENCE, KNOWLEDGE, AND SKILLS REQUIRED
 
 
 
 <ul>
 <li>
 Fluency in the French language C1
 </li>
 <li>
 English level B2+
 </li>
 <li>
 Candidates should be qualified for a University Degree level or equivalent
 </li>
 <li>
 Previous Call Centre management experience is a must.
 </li>
 <li>
 Knowledge in Microsoft Office &ndash; Word/PowerPoint/Excel.
 </li>
 <li>
 High-level knowledge of PC applications &ndash; Hardware &amp; Software (Preferable).
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Ability to work on one&rsquo;s own initiative and under pressure to achieve results and targets.
 </li>
 <li>
 Demonstrate organizational and time management ability.
 </li>
 <li>
 Professionalism to deal with people management issues as they arise.
 </li>
 <li>
 Good attention to detail is a requirement.
 
 
 </li>
 </ul>
 
 JOB COMPETENCIES
 
 
 
 <ul>
 <li>
 Execution
 </li>
 <li>
 Communication
 </li>
 <li>
 Result Orientation
 </li>
 <li>
 Leadership
 </li>
 <li>
 Customer Focus
 
 
 </li>
 </ul>
 
 SECURITY COMPLIANCE
 
 
 
 Employees must maintain compliance with Foundever's safety, security, and privacy programs. Responsible for being an active participant in the Foundever safety, security, and privacy programs to protect Foundever's business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all Foundever's employees.
 
 
 
 ETHICS COMPLIANCE
 
 
 
 Foundever is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Employees are encouraged to observe the highest standards of professionalism at all times and are expected to adhere to Foundever's policies on ethics and integrity.
</div>

French Team Manager

INTELCIA

<div>
 
 
 About the Company:
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 About the Role:
 
 
 
 The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.
 
 
 
 Responsibilities
 
 
 
 &bull; New projects&rsquo; implementation &amp; set-up, from project kickoff to run mode.
 
 
 &bull; Establish and maintain partnerships with relevant clients, stakeholders &amp;/or Third parties, providing day-to-day contact on project status and changes to ensure achieving the client&rsquo;s satisfaction.
 
 
 &bull; Coordinate with all departments throughout the implementation process to ensure that their needs are met as well as the organizational goals.
 
 
 &bull; Communicate with all internal departments about the status of projects to troubleshoot any issues that may arise.
 
 
 &bull; Review the process and the implementation progress and share comments on the clients SOW/MSA
 
 
 &bull; Lead projects, from requirements definition through deployment, identifying schedules, scopes, and implementation plans, including risk mitigation.
 
 
 &bull;Assess existing processes to identify areas of improvement.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Min. of 1 year experience as an Operational Project Manager in a BPO
 </li>
 <li>
 Strong business acumen in project planning and management
 </li>
 <li>
 Strong verbal, written, and organizational skills
 </li>
 <li>
 B2 English Speaker
 </li>
 </ul>
</div>

Operational project manager

Amazon

<div>
 
 Description
 
 
 
 The Learning Associate is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Learning Associates evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce.
 
 
 Key job responsibilities
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Act as a supervisor for Instructors and Peer Trainers with new hires
 </li>
 <li>
 Deliver Instructor training, observation and coaching
 </li>
 <li>
 Ensure training records are kept up to date through the console
 </li>
 <li>
 Ensure training materials are kept and delivered against the standard and provide a positive learning experience
 </li>
 <li>
 Use and analyze data on a daily basis to improve New Hire (NH) learning experience
 </li>
 <li>
 Feedback to Instructors and Peer Trainers on their delivery NH groups performance
 </li>
 <li>
 All tests/ audits are completed and responses are tracked
 </li>
 <li>
 Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
 </li>
 <li>
 Work with operations on a skill matrix to highlight gaps for critical role training
 </li>
 <li>
 Support operations with the delivery of critical role training
 </li>
 <li>
 Improve processes from gathering feedback and analyzing data
 </li>
 <li>
 Support the recruitment of Instructors and Peer Trainers
 </li>
 <li>
 Attend meetings when required and provide information required
 </li>
 <li>
 Work in partnership with the agency managers to improve new hire performance
 </li>
 <li>
 Support projects with feedback and improvements
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 High school or equivalent
 
 
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
 
 
 Work 45 hours/week, and overtime as required
 
 
 
 Preferred Qualifications
 
 
 
 1+ years of Microsoft Office products and applications experience
 
 
 English level B2 &ndash; Upper-Intermediate, Comfortable in professional setting, Customer-facing roles, written &amp; spoken communication
 
 
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3010628
</div>

Learning Associate

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