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guest experience expert

customer experience agent

Pargo

<div>
 
 
 Pargo launched operations in Egypt and is looking for a strong Customer Experience Agent to enthusiastically handle inbound and outbound queries related to Pargo&rsquo;s Click &amp; Collect and Returns products. You'll be part of the Marketing team that ensures a seamless parcel delivery process for our clients. You will identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer service and brand awareness. Communicate closely with clients to achieve a high return on end-user selection of Pargo&rsquo;s products.
 
 
 
 We are looking for an enthusiastic and dedicated customer experience agent to support Pargo customers to ensure a positive experience. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer service.
 
 
 
 Scope of the Role
 
 
 To ensure success as a customer experience agent, you should exhibit in-depth knowledge of customer engagement channels and experience. A customer experience agent will be someone whose expertise results in excellent customer relationship management and a positive brand image.
 
 
 
 Duties and Responsibilities:
 
 
 
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 Tracking customer experiences across online and offline channels, devices, and touchpoints.
 
 
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 Identifying customer needs and taking proactive steps to maintain positive experiences.
 
 
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 Record customer interactions accurately, documenting inquiries and resolutions.
 
 
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 Respond to customer inquiries via phone, email in a timely, professional manner and with empathy
 
 
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 Troubleshoot and resolve customer issues, escalating complex problems when necessary.
 
 
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 Performing service tests, evaluating after-sales and support services, and contributing to improvements.
 
 
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 Provide feedback on common customer concerns and contribute to continuous improvement efforts.
 
 
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 Support the stakeholder by providing insights into customer needs and experiences.
 
 
 
 
 
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 Requirements
 
 
 
 
 
 
 
 The experience and skills we believe you will require to be successful in this role:
 
 
 
 
 
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 At least 2 years' experience as a customer experience specialist, or a similar customer support role.
 
 
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 Extensive experience in gathering and interpreting customer experience information.
 
 
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 Solid knowledge of online customer engagement platforms and channels.
 
 
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 Proficiency in MS Office, as well as CX and CRM software.
 
 
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 Exceptional interpersonal skills and a client-centered approach.
 
 
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 Great organizational and time management abilities.
 
 
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 Superb communication, collaboration, and problem-solving skills.
 
 
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 A bachelor's degree would be advantageous
 
 
 
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 The type of person we believe will be successful in this role:
 
 
 
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 Customer Centric
 
 
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 Active Listener, emotionally intelligent &amp; had great communication skills
 
 
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 Technical knowledge
 
 
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 Adaptable and agile with an open mindset
 
 
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 Action-oriented and an exceptional executor
 
 
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 Energized by working in a fast-paced and constantly changing environment
 
 
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 Excellent verbal and written communication and presentation skills, plus the ability to clearly articulate and express complex and sometimes situational issues to a wide variety of people and groups at any level
 
 
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 An empathetic, optimistic outlook and able to see opportunities within challenges
 
 
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 Enthusiastic, collaborative, and not afraid to take risks.
 
 
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 Based in Cairo
 
 
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 Our Approach
 
 
 
 
 Our vision is to create access for anybody in Africa. Our approach to achieving this is to:
 
 
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 Take action
 
 
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 Execute exceptionally
 
 
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 Embrace change
 
 
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 Be transparent
 
 
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 Prioritise our customers and lastly and most importantly
 
 
 
 
 
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 Benefits
 
 
 
 
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 We have a great young team of hard-working colleagues who enjoy the following benefits
 
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 Valuable learning opportunities from seasoned professionals with an entrepreneurial spirit
 
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 Insight into the running of a high-growth, innovative start-up
 
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 Competitive remuneration
 
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 Encouragement of own initiatives
 
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 Space for self-growth
 
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 Enrolment into personal training programmes
 
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 At Pargo,
 
 you&rsquo;ll join a team of bold innovators reshaping logistics. We empower relentless problem-solvers to own their work, tackle tough challenges, and build a career with impact. You&rsquo;ll thrive in a fast-paced, high-performance culture that rewards initiative, collaboration, and results. With a competitive base salary (no commission) and benefits, plus unmatched purpose and momentum, Pargo is where you&rsquo;ll shape the future of last-mile delivery, and your own path to leadership.
 
 
 
 Ready to take charge and make a difference? Join Pargo and become the relentless trailblazer our clients and team need.
 
 
 
 
</div>

Customer Experience Agent

Telda

<div>
 
 Join Telda As a Customer Experience Agent
 
 
 Are you passionate about delivering exceptional customer experiences? Telda, the financial service brand is revolutionizing peer-to-peer payments by simplifying the way people send, spend, and save.
 
 
 
 About Telda
 
 
 At Telda, we're on a mission to empower a generation seeking financial independence. We believe in innovation, simplicity, and putting our users first. As a
 
 Customer Experience Agent
 
 , you'll play a crucial role in ensuring our users enjoy seamless, world-class support.
 
 
 
 About The Role
 
 
 
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 This is a full-time, on-site position with hybrid flexibility. You will be the first point of contact for our users, delivering outstanding support through email, chat, and social media. Your role involves:
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 Responding promptly to user inquiries
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 Investigating and resolving user issues effectively
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 Maintaining high levels of customer satisfaction
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 Collaborating with other teams to enhance the overall customer experience
 
 
 
 
 
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 </ul>
 
 What We're Looking For
 
 
 
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 Exceptional communication skills in English and Arabic (written and spoken)
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 Strong problem-solving, analytical, and multitasking abilities
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 Experience in customer service or a related field (knowledge of the financial industry is a plus)
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 Bachelor's degree (required)
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 A proactive attitude and a passion for helping others
 
 
 
 
 
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 </ul>
 
 Working Details
 
 
 
 Support Model:
 
 Chat and social media interactions.
 
 
 
 Shifts:
 
 Rotational shifts (24/7), with night shifts handled from home.
 
 
 
 Hybrid Work:
 
 Two weeks in-office, two weeks remote.
 
 
 
 What We Offer
 
 
 
 Competitive Salary
 
 &ndash; Your hard work deserves to be rewarded.
 
 
 
 Comprehensive Benefits
 
 &ndash; Social and medical insurance.
 
 
 
 Convenient Transportation
 
 &ndash; Getting to work made easy.
 
 
 
 Cutting-Edge Tools
 
 &ndash; A company-provided laptop to help you shine.
 
 
 
 Healthy Work Environment
 
 &ndash; Work in a supportive, vibrant culture.
 
 
 
 Why Join Telda?
 
 
 At Telda, you&rsquo;ll be part of a dynamic team that values innovation, collaboration, and personal growth. Whether you're solving a customer&rsquo;s issue or helping shape the future of digital finance, your contribution matters.
 
 
 Take the next step in your career. Apply now and help us redefine the future of finance!
</div>

Taskeen

<div>
 
 Company Description
 
 
 
 Welcome to Taskeen &ndash; Egypt's newest brokerage, committed to guiding you seamlessly through the real estate journey. Our mission is to be your trusted partner in finding your dream home. With a deep understanding of the local market and a dedicated team, we are here to provide a smooth and efficient real estate experience.
 
 
 
 Role Description
 
 
 
 This is a full-time role for a Real Estate Agent located on-site in New Cairo. The Real Estate Agent will be responsible for assisting clients in buying, selling, and renting properties, conducting property viewings, negotiating deals, and ensuring exceptional customer service. The agent will also maintain up-to-date knowledge of market trends and property values, and work closely with clients to understand their needs and preferences.
 
 
 
 Qualifications
 
 
 
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 Possession of a Real Estate License and expertise in Real Estate
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 Strong Customer Service and Sales skills
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 Knowledge of Real Property and real estate market trends
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 Excellent communication and negotiation skills
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 Ability to work independently and as part of a team
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 Proficiency in relevant software and technology
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 Previous experience in real estate or sales is a plus
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 Bachelor&rsquo;s degree in Business, Real Estate, or related field is desirable
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 </ul>
</div>

Sales Consultant

PepsiCo

<div>
 
 Overview
 
 
 
 The Helpdesk Agent in the procurement process is responsible for providing timely and effective support by managing, resolving, and escalating procurement-related inquiries and issues. This role involves utilizing a ticketing platform to track, update, and close tickets while ensuring high-quality customer service and efficient issue resolution. Additionally, the agent will support end-users by conducting basic training sessions and contribute to process improvement initiatives to enhance efficiency and service quality.
 
 
 
 Responsibilities
 
 
 
 Ticket Management: Monitor, prioritize, and respond to tickets related to procurement processes via the ticketing platform.
 
 
 Issue Resolution: Provide first-level support to resolve common procurement-related queries or issues.
 
 
 User Training: Conduct training sessions for end-users to improve their knowledge and effective use of procurement systems and processes.
 
 
 Process Improvement: Identify inefficiencies or recurring issues in ticketing or procurement workflows and propose improvements to streamline operations.
 
 
 Escalation: Collaborate with technical teams or third-party vendors for issues requiring advanced troubleshooting or intervention.
 
 
 Documentation: Maintain detailed and accurate logs of ticket updates, resolutions, and escalations in the ticketing system.
 
 
 Customer Communication: Ensure clear, professional, and timely communication with internal and external stakeholders regarding ticket status and resolution.
 
 
 Follow-Up: Track unresolved or pending issues to ensure prompt resolution and closure.
 
 
 
 Qualifications
 
 
 
 Strong organizational skills and attention to detail.
 
 
 Basic knowledge of procurement processes and workflows.
 
 
 Familiarity with ticketing platforms (e.g., Jira, ServiceNow, Zendesk).
 
 
 Excellent communication skills, both written and verbal.
 
 
 Problem-solving mindset with a focus on customer satisfaction.
 
 
 Ability to deliver basic training sessions and explain technical concepts clearly to end-users.
 
 
 Proactive attitude toward identifying and suggesting process improvements.
</div>

Global Procurement Assistant Analyst

The Address Investments

<div>
 
 Company Description
 
 
 
 The Address Investments is a leading real estate company in Egypt and the Middle East, recognized for its long-term vision and trustworthiness. Our team of expert consultants is dedicated to turning clients' real estate dreams into rewarding investments, offering properties within numerous developments to suit various budgets. Known for setting high service standards, we pride ourselves on our proactive team environment that fosters collaboration and comfort for both clients and employees. Located in Egypt, we provide extensive training for our team members to ensure exceptional service and formidable expertise in the real estate market.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role located in New Cairo for a Real Estate Agent at The Address Investments. The Real Estate Agent will be responsible for meeting with clients to determine their property needs, conducting property tours, negotiating contracts, and closing deals. Additional tasks include staying up-to-date with property market trends, maintaining a strong client relationship, and working closely with the sales team to provide clients with comprehensive property presentations.
 
 
 
 Qualifications
 
 
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 Valid Real Estate License
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 Experience in Real Estate and Sales
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 Strong Customer Service skills
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 Knowledge of Real Property regulations and market trends
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 Excellent communication and negotiation skills
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 Ability to work independently and as part of a team
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 Previous experience in the real estate market in Egypt or the Middle East is a plus
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 Bachelor's degree in Business, Marketing, or related field is preferred
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 </ul>
</div>

Property Consultant

Talent 360 ME

<div>
 At cardoO Technologies, we believe every customer interaction is a chance to build trust and create lasting connections. We&rsquo;re looking for a Customer Service Agent who is passionate about helping people, solving problems, and delivering top-notch support across our retail and e-commerce platforms.
 
 
 
 What You&rsquo;ll Do:
 
 
 
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 Handle customer inquiries via phone, email, chat, and social media.
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 Provide accurate information about products, services, and policies.
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 Resolve issues efficiently while maintaining a positive customer experience.
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 Process orders, returns, and exchanges when required.
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 Escalate complex cases to the appropriate teams and follow up until resolved.
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 Record and track customer interactions in our system to ensure quality service.
 </li>
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 Collaborate with internal teams to continuously improve customer satisfaction.
 
 
 
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 What We&rsquo;re Looking For:
 
 
 
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 Previous experience in customer service, call center, or support role (e-commerce/retail background preferred).
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 Very Good communication skills in Arabic &amp; English (spoken and written).
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 Strong problem-solving skills and ability to handle challenging situations with patience.\
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 Good computer skills and familiarity with Odoo/ticketing systems.
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 A positive attitude, empathy, and a customer-first mindset.
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 Flexibility to work in shifts is required.
 
 
 
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 </ul>
 
 Why Join Us?
 
 
 
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 Work in a fast-growing company in the retail &amp; e-commerce industry.
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 Be part of a supportive, energetic, and customer-focused team.
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 Opportunities for career growth and skill development.
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 A culture that values empathy, collaboration, and results.
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 Company Industry: Consumer Electronics
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 Company Website: https://cardoo.co/
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 Work Location: Remotely
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 Working Hours: 8 Hours - Rotational
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 Working Days: 5 Working Days
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 Days Off: 2 Rotational Days
 </li>
 </ul>
</div>

Customer Service Agent

Explore 1529+ Customer experience agent in Cairo this September. Find roles across top companies and apply now to boost your career.

1529 customer experience agent jobs IN Cairo

Customer Experience Agent

Customer Experience Agent

Sales Consultant

Global Procurement Assistant Analyst

Global Procurement Assistant Analyst

Property Consultant

Customer Service Agent