customer service representative Jobs in Cairo

customer service representative

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customer account specialist Jobs in Cairo

customer account specialist

customer experience

customer experience specialist Jobs in Cairo

customer experience specialist

customer service

Talent 360 ME

<div>
 
 CardoO is hiring Customer Services
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 <ul>
 <li>
 Handle customer inquiries via phone, email, chat, and social media.
 </li>
 <li>
 Provide accurate information about products, services, and policies.
 </li>
 <li>
 Resolve issues efficiently while maintaining a positive customer experience.
 </li>
 <li>
 Process orders, returns, and exchanges when required.
 </li>
 <li>
 Escalate complex cases to the appropriate teams and follow up until resolved.
 </li>
 <li>
 Record and track customer interactions in our system to ensure quality service.
 </li>
 <li>
 Collaborate with internal teams to continuously improve customer satisfaction.
 
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For:
 
 
 
 <ul>
 <li>
 Previous experience in customer service, call center, or support role (e-commerce/retail background preferred).
 </li>
 <li>
 Very Good communication skills in Arabic &amp; English (spoken and written).
 </li>
 <li>
 Strong problem-solving skills and ability to handle challenging situations with patience.\
 </li>
 <li>
 Good computer skills and familiarity with Odoo/ticketing systems.
 </li>
 <li>
 A positive attitude, empathy, and a customer-first mindset.
 </li>
 <li>
 Flexibility to work in shifts is required.
 </li>
 <li>
 Company Industry: Consumer Electronics
 </li>
 <li>
 Company Website: https://cardoo.co/
 </li>
 <li>
 Work Location: Remotely
 </li>
 <li>
 Working Hours: 8 Hours - Rotational
 </li>
 <li>
 Working Days: 5 Working Days
 </li>
 <li>
 Days Off: 2 Rotational Days
 </li>
 </ul>
</div>

Customer - Service

Gilbarco Veeder-Root

<div>
 
 
 JOB TITLE
 
 : CUSTOMER SERVICE CONSULTANT
 
 
 
 REPORTING TO
 
 : CUSTOMER SERVICE MANAGER
 
 
 
 
 
 
 PURPOSE OF POSITION
 
 
 
 The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers&rsquo; orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers&rsquo; delivery time expectation and to improve or enhance our customer&rsquo;s experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers&rsquo; data.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Full understanding of international trade requirements especially within the Middle East and Africa region
 </li>
 <li>
 Assessing and processing orders with factories and customers
 </li>
 <li>
 Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
 </li>
 <li>
 Logging of all orders and tracking details of shipments in Sales Force
 </li>
 <li>
 Co-ordinating with factories on production lead times and ensure order readiness
 </li>
 <li>
 Attend calls with all factories to understand production issues and discuss ways to improve delivery times
 </li>
 <li>
 Ensuring an appropriate order flow with the compliance to organizational policies
 </li>
 <li>
 Co-ordinating with the finance department to resolve invoice and pricing issues
 </li>
 <li>
 Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
 </li>
 <li>
 Management of the communication with the sales department and customers
 </li>
 <li>
 Working with factory and customers for inspection processes to ensure smooth shipment
 </li>
 <li>
 Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
 </li>
 <li>
 File all documents on respective order folders and share the same with customers, sales, AR team when necessary
 </li>
 <li>
 Work with factory / customer on Letter of Credits and provide necessary inputs
 </li>
 <li>
 Co-ordinating with forwarders and customers on shipments deliveries
 </li>
 <li>
 Logging, monitoring and evaluation of all order issues
 </li>
 <li>
 Assistance to Sales teams in obtaining required proforma documents and related information as required
 </li>
 </ul>
 
 
 
 
 
 POSITION RELATIONSHIPS
 
 
 
 
 Internal
 
 
 <ul>
 <li>
 Head of Departments
 </li>
 <li>
 Key Accounts Managers
 </li>
 <li>
 Regional Sales Managers
 </li>
 <li>
 Finance team
 </li>
 </ul>
 
 
 External
 
 
 <ul>
 <li>
 Factories
 </li>
 <li>
 Suppliers
 </li>
 <li>
 Customers
 </li>
 <li>
 Freight agents
 </li>
 </ul>
 
 
 
 
 
 MEASURES OF PERFORMANCE
 
 
 
 Leading: Customer Retention, Customer Satisfaction
 
 
 Lagging: Revenue growth, On time response and delivery
 
 
 
 
 
 
 
 
 
 PERSONAL QUALIFICATIONS &amp; EXPERIENCE
 
 
 
 
 Experience/Knowledge
 
 
 
 
 Required
 
 
 <ul>
 <li>
 5-year customer service experience
 </li>
 <li>
 Experience in Order Management
 </li>
 <li>
 Experience in Logistics and Supply Chain
 </li>
 <li>
 Experience in International Trade
 </li>
 <li>
 Knowledge of import/export carriers and customs matters.
 </li>
 </ul>
 
 
 
 Preferred
 
 
 
 <ul>
 <li>
 Customer service experience in a similar industry
 </li>
 <li>
 Order Management experience in a s similar industry
 </li>
 <li>
 Further studies to include Logistics and supply chain.
 </li>
 <li>
 Further knowledge to include International Trade
 </li>
 <li>
 Experience on Sales Force an advantage
 </li>
 </ul>
 
 
 
 
 
 Specific Skills
 
 
 <ul>
 <li>
 Strong Excel dashboard and visual presentation skills
 </li>
 <li>
 Significant attention to detail
 </li>
 <li>
 Problem solving and decision-making skills.
 </li>
 <li>
 Strong interpersonal and communication skills (Verbal &amp; Written)
 </li>
 <li>
 Strong teamwork attitude
 </li>
 <li>
 Fuel Retail industry knowledge and experience
 </li>
 <li>
 Extensive knowledge of internal MRP processes and infrastructure
 </li>
 </ul>
 
 
 
 
 
 Language Proficiency
 
 
 <ul>
 <li>
 English / French / Arabic- Full Professional Proficiency
 </li>
 </ul>
 
 
 
 
 
 WHO IS GILBARCO VEEDER-ROOT
 
 
 
 Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
 
 
 
 WHO IS VONTIER
 
 
 
 Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves &ndash; delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company&rsquo;s website at www.vontier.com.
 
 
 
 At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
 
 
 
 Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
 
 
 Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
 
 
 
 Together, let&rsquo;s enable the way the world moves!
 
 
</div>

Customer Service Consultant

Atheel CX

<div>
 
 
 Company Description
 
 
 
 Atheel CX began as an outsourcing provider in the Egyptian market in 2016 and has grown to serve more than 50,000 clients globally from five well-prepared locations. We deliver top-tier services to businesses across various industries through comprehensive outsourcing solutions, including Contact Center Solutions, Human Resources Outsourcing (HRO), Information Technology Outsourcing (ITO), Marketing, Business Consulting, and Renting. We are committed to offering innovative, efficient, and high-quality solutions that enable businesses to focus on growth while we manage their operational needs with excellence and professionalism.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Customer Service Representative located in Qesm El Maadi. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the customer experience. Day-to-day tasks include responding to customer inquiries via phone, email, and chat, resolving issues, and ensuring customers have a positive experience with our services.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Skills in Customer Service, Customer Support, and Customer Satisfaction
 </li>
 <li>
 Experience in providing excellent Customer Experience
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Problem-solving abilities
 </li>
 <li>
 Ability to work on-site in Qesm El Maadi
 </li>
 <li>
 Prior experience in a customer service role is a plus
 </li>
 <li>
 Bachelor's degree or equivalent experience
 </li>
 <li>
 Excllent up to fluent english level
 </li>
 <li>
 Night shifts
 </li>
 </ul>
</div>

Customer Service Representative

Concentrix

<div>
 
 We are seeking a friendly, detail-oriented, and solution-driven Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, helping to resolve inquiries, provide product or service information, and ensure a positive customer experience.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
 </li>
 <li>
 Provide accurate information about products, services, and policies
 </li>
 <li>
 Resolve customer complaints and issues with empathy and efficiency
 </li>
 <li>
 Document customer interactions and feedback in the CRM system
 </li>
 <li>
 Collaborate with internal teams to escalate and resolve complex issues
 </li>
 <li>
 Maintain a high level of product knowledge to assist customers effectively
 </li>
 <li>
 Meet performance targets related to response time, customer satisfaction, and resolution rates
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong problem-solving abilities and attention to detail
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment
 </li>
 <li>
 A positive attitude and a genuine desire to help others
 </li>
 </ul>
 
 
 
 
 What We Offer
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Opportunities for growth and career development
 </li>
 <li>
 Supportive and inclusive team culture
 </li>
 <li>
 Training and onboarding to set you up for success
 </li>
 </ul>
 
 
</div>

Abou Ghaly Motors

<div>
 
 
 Job Summary:
 
 
 
 The Call Center &amp; Telesales Supervisor is responsible for leading, coaching, and managing a team of agents to deliver exceptional customer service and achieve sales and service targets. The role ensures smooth daily operations, adherence to KPIs and SLAs, and continuous improvement of performance and quality standards. The Supervisor acts as a key link between management and front-line staff, ensuring efficient communication, customer satisfaction, and operational excellence.
 
 
 
 
 
 
 Key Responsibilities &amp; Duties
 
 
 
 
 1. Operations &amp; Service Delivery
 
 
 <ul>
 <li>
 Oversee daily operations of inbound and outbound call activities.
 </li>
 <li>
 Monitor staffing levels and shift schedules to ensure optimal coverage and minimize missed calls.
 </li>
 <li>
 Ensure agents meet performance KPIs, service quality targets, and productivity goals.
 </li>
 <li>
 Follow up with relevant departments to ensure timely resolution of customer requests and complaints.
 </li>
 <li>
 Maintain compliance with SLAs and operational policies.
 </li>
 </ul>
 
 
 2. Quality &amp; Performance Management
 
 
 <ul>
 <li>
 Conduct regular call monitoring and quality evaluations to ensure service excellence.
 </li>
 <li>
 Identify performance gaps and develop action plans for improvement.
 </li>
 <li>
 Contribute to defining, implementing, and enhancing quality standards and service procedures.
 </li>
 </ul>
 
 
 3. Team Leadership &amp; Coaching
 
 
 <ul>
 <li>
 Lead, motivate, and coach team members to achieve individual and team objectives.
 </li>
 <li>
 Conduct on-the-job training for new hires and continuous learning sessions for the team.
 </li>
 <li>
 Hold regular team meetings to communicate updates and align on performance expectations.
 </li>
 <li>
 Monitor agent performance and provide constructive feedback to support growth and development.
 </li>
 </ul>
 
 
 4. Communication &amp; Process Improvement
 
 
 <ul>
 <li>
 Provide management with insights on operational issues and suggest process improvements.
 </li>
 <li>
 Facilitate open communication channels between teams and management.
 </li>
 <li>
 Escalate critical issues promptly and recommend corrective actions.
 </li>
 </ul>
 
 
 5. Customer Escalations &amp; Recovery
 
 
 <ul>
 <li>
 Handle escalated customer complaints and ensure quick and effective resolution.
 </li>
 <li>
 Follow up on unresolved issues and ensure customer satisfaction.
 </li>
 </ul>
 
 
 6. Planning &amp; Reporting
 
 
 <ul>
 <li>
 Support in forecasting call volumes and workforce planning.
 </li>
 <li>
 Track daily operational metrics and prepare performance reports for management review.
 </li>
 <li>
 Contribute to the development of operational objectives and action plans.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills Required
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum 5 years of experience in a contact center or telesales environment, including at least 2 years in a supervisory or leadership role.
 </li>
 <li>
 Proven experience managing both inbound and outbound operations.
 </li>
 </ul>
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Fluent English (spoken and written).
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong problem-solving, decision-making, and analytical thinking.
 </li>
 <li>
 Proficiency in MS Office and CRM/call center software tools.
 </li>
 <li>
 Customer-oriented mindset with strong sales acumen.
 </li>
 </ul>
</div>

Customer Service Supervisor

Bupa

<div>
 
 Job Description
 
 
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Fixed Term
 
 
 
 
 We make health happen
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors. You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Authorize or reject treatment requests before procedures
 </li>
 <li>
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 </li>
 <li>
 Manage membership updates, billing inquiries, and document issuance
 </li>
 <li>
 Coordinate international medical appointments and support cross-departmental communication
 </li>
 <li>
 Investigate and resolve complaints, ensuring customer satisfaction
 </li>
 <li>
 Maintain accurate system records and support new team members
 </li>
 <li>
 Collaborate with providers and internal teams to deliver seamless service
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 <ul>
 <li>
 Being able to explain the impact that your role and actions have on the fair treatment of customers
 </li>
 <li>
 Being able to explain the potential implications for customers who are not treated fairly by you or others
 </li>
 <li>
 Making the fair treatment of customers central to all that you do
 </li>
 <li>
 Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 </li>
 </ul>
 
 Why Bupa
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Call Centre
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Customer Service Consultant (BES)

<div>
 
 
 Job Overview
 
 
 
 
 
 
 The role of a WFM Analyst is to support the workforce management function within an organization by
 
 
 analyzing data, forecasting workload, and optimizing resource allocation through to support the
 
 
 achievement of KPI and organizational objectives.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 
 Data Analysis, Forecasting and Financial Analysis:
 
 <ul>
 <li>
 Tracking and analyzing historical data, trends, and patterns to forecast workload
 </li>
 </ul>
 
 
 
 
 Staffing and Scheduling:
 
 <ul>
 <li>
 Develop employee schedules based on forecasted workloads, service level targets, and
 </li>
 </ul>
 
 productivity requirements.
 
 <ul>
 <li>
 Consider factors such as call volumes, customer demand patterns, staffing constraints, and
 </li>
 </ul>
 
 employee availability to create efficient and effective schedules.
 
 
 
 
 
 Workforce Optimization:
 
 <ul>
 <li>
 Optimize workforce utilization by balancing staffing levels and skill sets to match workload
 </li>
 </ul>
 
 fluctuations
 
 <ul>
 <li>
 Minimize overstaffing or understaffing situations, ensuring adequate coverage while controlling
 </li>
 </ul>
 
 costs
 
 
 
 
 
 System Management and Maintenance:
 
 <ul>
 <li>
 Managing and maintaining workforce management systems and software tools.
 </li>
 <li>
 Updating employee records, configuring scheduling parameters, troubleshooting system issues,
 </li>
 </ul>
 
 and collaborating with IT teams for system enhancements.
 
 
 
 
 
 Analytical Support and Projects:
 
 <ul>
 <li>
 Assisting in conducting ad hoc analysis, special projects, and initiatives related to workforce
 </li>
 </ul>
 
 management.
 
 <ul>
 <li>
 Conducting research, providing insights, and participating in cross-functional teams to support
 </li>
 </ul>
 
 organizational objectives
 
 
 
 
 
 Communication and Collaboration:
 
 <ul>
 <li>
 Collaborating with various stakeholders to gather information, align objectives, and ensure
 </li>
 </ul>
 
 effective coordination in workforce management efforts.
 
 <ul>
 <li>
 Providing support and guidance to Operations Supervisors and employees regarding scheduling-
 </li>
 </ul>
 
 related matters
 
 
 
 
 
 Training and Knowledge Sharing:
 
 <ul>
 <li>
 Attend recurrent training published by the Client/Company on a regular basis.
 </li>
 <li>
 Sharing knowledge and providing support to enhance understanding and compliance with
 </li>
 </ul>
 
 workforce management policies and procedures
 
 
 
 
 
 Compliance and Policy Adherence:
 
 <ul>
 <li>
 Ensuring adherence to labor laws, regulations, and company policies internal and external
 </li>
 </ul>
 
 Standards.
 
 
 
 
 
 
 
 
 
 Required Qualifications
 
 
 
 
 
 
 Education and Specific Training
 
 
 
 
 <ul>
 <li>
 College Degree in Business Administration or another relevant field is preferred
 </li>
 <li>
 English B2 or C1
 </li>
 </ul>
 
 
 
 
 
 
 
 Work Experience
 
 
 
 
 <ul>
 <li>
 Previous call center or related experience is desirable
 </li>
 </ul>
 
 
 
 
 Soft Skills &amp; Other Requirements
 
 
 
 
 
 Technology
 
 <ul>
 <li>
 Usage of OS MS Windows / MS Office
 </li>
 <li>
 Ability to use the desktop computer system
 </li>
 <li>
 Ability to use Internet applications
 </li>
 <li>
 Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 </li>
 <li>
 Experience managing in Customer Experience Management operations (preference).
 </li>
 </ul>
 
 
 
 
 Soft Skills
 
 <ul>
 <li>
 Excellent written and verbal communication:
 </li>
 <li>
 Ability to communicate correctly and clearly Comprehension
 </li>
 <li>
 Ability to clearly understand a problem statement Good Problem Solving
 </li>
 <li>
 Strong Math skills
 </li>
 <li>
 Strong troubleshooting
 </li>
 <li>
 Leadership ability to approach problems logically
 </li>
 <li>
 Analytical
 </li>
 <li>
 Ability in Self-assessment
 </li>
 <li>
 Real-Time Management Reporting
 </li>
 <li>
 Knowledge of KPI&rsquo;s
 </li>
 </ul>
 
 
</div>

WFM Analyst (Customer Service)

Explore 662+ Customer service in Cairo this November. Find roles across top companies and apply now to boost your career.

662 customer service jobs IN Cairo

Customer - Service

Customer Service Consultant

Customer Service Representative

Customer Service Representative

Customer Service Supervisor

Customer Service Consultant (BES)

WFM Analyst (Customer Service)