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customer service coordinator Jobs in Cairo

customer service coordinator

customer service

51Talk Headquarters

<div>
 
 Recruitment Position: User Operation Service
 
 
 1. Use WhatsApp private messages and groups for user service, reply to and supervise user participation in group activities
 
 
 2. Clearly understand the usage rules of WhatsApp, including rules for adding friends, communities, channels, etc.
 
 
 3. Based on the content of the event plan, do a good job in the execution, operation, and maintenance of the community
 
 
 4. Can effectively master the operation of SCRM tools to serve users
 
 
 5. Ensure patience in answering parents' relevant questions at all times and guarantee service quality
 
 
 **Qualifications and Skills:**
 
 
 More than 2 years of Client Server experience including customer service
 
 
 - Strong sense of service
 
 
 - Possess bilingual skills (English + Arabic) to achieve effective communication
 
 
 Proficiency in Chinese is preferred.
 
</div>

Customer Service

Talaat Moustafa Group

<div>
 Job description:
 
 
 <ul>
 <li>
 Handle inbound and outbound calls with professionalism and efficiency.
 </li>
 <li>
 Provide accurate and timely information regarding TMG&rsquo;s products, services, and policies.
 </li>
 <li>
 Address customer inquiries, complaints, and requests promptly and effectively.
 </li>
 <li>
 Record and maintain up-to-date customer information in the CRM system.
 </li>
 <li>
 Follow up with customers to ensure satisfaction and resolution of their concerns.
 </li>
 <li>
 Collaborate with internal departments to resolve customer issues and improve service delivery.
 </li>
 <li>
 Maintain strong knowledge of products and services to ensure high-quality customer interactions.
 </li>
 <li>
 Achieve performance targets related to call handling, service quality, and customer satisfaction.
 </li>
 </ul>
</div>

ALEXBANK

<div>
 
 Are you passionate about delivering excellent customer experiences and building trust with clients? Join our team as a Customer Service Officer, where you will play a key role in supporting our customers, handling their banking needs, and ensuring top-quality service.
 
 
 
 
 If you&rsquo;re customer-focused, detail-oriented, and eager to grow your career in the banking sector, we&rsquo;d love to hear from you!
 
 
 
 
 
 
 
 Job Duties
 
 
 
 
 
 
 <ul>
 <li>
 Assist bank customers in banking-related activities through understanding the customers&rsquo; needs and promote bank services and products.
 </li>
 <li>
 Carry out the Account opening/closing ensuring that all customers sign regulatory forms &amp; uploading customers signatures on the system and ensuring all Central Bank of Egypt and other regulatory controls.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 
 
 <ul>
 <li>
 University degree.
 </li>
 <li>
 Knowledge of the Banking Services &amp; Products.
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 0-2 years of experience
 </li>
 <li>
 Passing of the bank&rsquo;s formal entry tests and panels for this position
 </li>
 </ul>
 
 
</div>

Customer Service Officer

Majid Al Futtaim

<div>
 
 
 JOB TITLE
 
 
 
 Customer Service Coordinator | MAF Properties | West Region
 
 
 
 ROLE SUMMARY
 
 
 
 The position is mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Maintain thorough knowledge of the mall layout, store locations, facilities, and promotional activities while upholding professional grooming and attire standards.
 </li>
 <li>
 Oversee smooth daily operations of the Information Desk, serving customers in person or by phone, and ensuring all queries and complaints are handled professionally.
 </li>
 <li>
 Provide clear directions, event information, and assistance with mall services (gift cards, valet, lost &amp; found, rentals, etc.) to create a positive customer experience.
 </li>
 <li>
 Address customer and tenant complaints promptly, coordinating with security, maintenance, and other relevant departments.
 </li>
 <li>
 Manage gift card sales, maintain accurate inventory, meet annual targets, and follow strict cash handling and finance procedures.
 </li>
 <li>
 Facilitate marketing activities, promote mall events, and assist in smooth execution of tours, group visits, and promotions.
 </li>
 <li>
 Maintain accurate directories, collect tenant sales and promotions, prepare reports, and monitor factors affecting customer experience.
 </li>
 <li>
 Ensure the mall&rsquo;s cleanliness and appearance, build positive relationships with tenants, government, and community groups, and keep mall guides and online platforms updated.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Minimum of a university degree or equivalent qualification.
 </li>
 <li>
 0&ndash;3 years of proven experience in customer service.
 </li>
 <li>
 Strong interpersonal skills with a polished, customer-focused approach.
 </li>
 <li>
 Experience in a reputed shopping center, luxury hotel, or similar high-service environment.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Customer Service Coordinator

Xappee

<div>
 WE'RE HIRING: Customer Service Sales Representative &ndash; Port Said, Egypt
 
 
 
 
 
 Location:
 
 Port Said, Egypt
 
 
 
 Job Type:
 
 Full-Time | On-site only (No remote work)
 
 
 
 Salary:
 
 EGP 16,500 &ndash; 18,000 gross/month (Base Salary) +
 
 Healthy Commission Structure
 
 
 
 About the Role
 
 
 
 
 We&rsquo;re looking for ambitious and confident
 
 Customer Service Sales Representatives
 
 to join our growing international sales team at
 
 Xappee
 
 . You&rsquo;ll be representing some of the
 
 UK&rsquo;s biggest telecommunication companies
 
 such as
 
 O2, Three, and BT,
 
 selling
 
 broadband, mobile, and VoIP services
 
 to new and existing customers.
 
 
 
 
 
 This role is ideal for energetic communicators who are motivated by growth, excellent earning potential, and the chance to build a career in international telecom sales.
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Handling inbound customer inquiries and providing tailored solutions for broadband, mobile, and VoIP services.
 </li>
 <li>
 Making outbound calls to warm leads and potential customers to introduce products and close sales.
 </li>
 <li>
 Building strong customer relationships through professional, consultative conversations.
 </li>
 <li>
 Explaining service benefits clearly and confidently, helping customers choose the best packages for their needs.
 </li>
 <li>
 Recording call outcomes and updating internal CRM systems accurately.
 </li>
 <li>
 Working closely with team leaders to hit and exceed sales targets.
 </li>
 <li>
 Following up with customers to ensure satisfaction and successful service activation.
 
 </li>
 </ul>
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 
 Fluency in English
 
 (spoken and written) is essential.
 </li>
 <li>
 Clear, professional phone manner with a neutral accent.
 </li>
 <li>
 Experience in
 
 sales, telemarketing, or customer service
 
 .
 </li>
 <li>
 Comfortable making outbound calls and engaging new customers daily.
 </li>
 <li>
 Strong persuasion, negotiation, and listening skills.
 </li>
 <li>
 Ability to work with CRM systems and basic software tools.
 </li>
 <li>
 Target-driven, motivated by commissions and incentives.
 </li>
 <li>
 Positive, team-first attitude with the willingness to learn and grow.
 </li>
 <li>
 Must be available to work full-time from our
 
 Port Said, Egypt
 
 .
 
 </li>
 </ul>
 What We Offer
 
 
 
 <ul>
 <li>
 
 Base Salary:
 
 EGP 16,500 &ndash; 18,000 gross/month (depending on experience).
 </li>
 <li>
 
 Very healthy commission structure
 
 &mdash; top performers can significantly boost earnings.
 </li>
 <li>
 
 Full training provided
 
 </li>
 <li>
 Supportive work environment with ongoing coaching.
 </li>
 <li>
 Recognition and rewards for outstanding performance.
 
 </li>
 </ul>
 How to Apply (Stand Out)
 
 
 
 
 To apply, please:
 
 
 
 
 
 
 Download and apply via our Ant Assist app:
 
 
 
 
 👉
 
 Ant Assist on Google Play
 
 https://play.google.com/store/apps/details?id=com.antassist.app
 
 
 
 
 
 <ol>
 <li>
 Submit your
 
 updated CV
 
 through the app.
 </li>
 <li>
 Attach a
 
 1-minute voice recording
 
 that includes:
 </li>
 </ol>
 <ul>
 <li>
 Your name
 </li>
 <li>
 Why you&rsquo;re interested in a sales career in telecom
 </li>
 <li>
 A quick pitch of why you&rsquo;d be great at selling broadband, mobile, and VoIP services
 </li>
 </ul>
 
 
 
 
 ⚠️ Applications without a voice note will not be reviewed, this is a
 
 sales and communication-first role
 
 , so your confidence and professionalism on calls matter most.
 
 
 
 
 
 
 Apply now
 
 and start your career with a company that values growth, clarity, and rewarding success.
 
 
 
 
 
 #Hiring #SalesJobs #CustomerService #TelecomSales #Broadband #Mobile #VoIP #CairoJobs #PortSaidJobs #Xappee #HighCommissions #SalesGrowth
 
</div>

Customer Service Representative

Amazon

<div>
 
 Description
 
 
 
 
 Customer Service Associate
 
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 What will you do as a Customer Service Associate?
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 
 What are your hours?
 
 
 
 This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 
 
 
 Basic Qualifications
 
 
 
 
 What qualifications do we need from you?
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
 <li>
 Have the right to work in Egypt
 </li>
 <li>
 Minimum qualification of a high school degree - Passed
 </li>
 <li>
 Strong communication skills in [English &amp; Arabic] (both written and oral fluency)
 </li>
 <li>
 Experience working with a computer
 </li>
 <li>
 The availability to work varying shifts from Monday to Sunday within our operating hours
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
 
 
 </li>
 </ul>
 
 What strengths will you bring?
 
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
 </li>
 <li>
 Friendly and customer-focused in every situation
 </li>
 <li>
 Ability to learn quickly and embrace change
 </li>
 <li>
 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 
 What benefits will you receive?
 
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
 <li>
 Social Insurance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
 </li>
 <ul>
 <li>
 Gas station beside bloom bank
 </li>
 <li>
 Downtown Street
 
 </li>
 </ul>
 </ul>
 
 If this role sounds like it&rsquo;s for you, then click on the link below to start the application process
 
 !
 
 
 You&rsquo;ll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
 
 
 If successful, we will contact you about next steps!
 
 
 Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
 
 
 Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: ASF250118232
</div>

Customer Service Associate

<div>
 
 
 About the role:
 
 ( Work on-site role as a Customer service (Telemarketing) manager, Must have tele-customer service or telesales working experience, at least 5 years management experience, English can use as working language, manage around 20 - 50 people)
 
 
 be well-versed in communicating with customers over the phone, and be willing to make calls to clients during the training period.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
 </li>
 <li>
 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
 </li>
 <li>
 Conduct calls to prospective customers to promote and sell our products and services.
 </li>
 <li>
 Handle customers&lsquo; inquiries and convert them into sales opportunities.
 </li>
 <li>
 Understand customer needs and requirements to provide appropriate solutions .
 </li>
 <li>
 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experiences as a customer service manager or in a similar supervisory role.
 </li>
 <li>
 Strong understanding of customer relationship and sales management.
 </li>
 <li>
 Ability to motivate and drive a team to achieve targets.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
</div>

Customer Service Manager

Explore 650+ Customer service in Cairo this September. Find roles across top companies and apply now to boost your career.

650 customer service jobs IN Cairo

Customer Service

Customer Service

Customer Service Officer

Customer Service Coordinator

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Customer Service Associate

Customer Service Manager