customer service representative Jobs in Cairo

customer service representative

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client service specialist - fr is a must Jobs in Cairo

client service specialist - fr is a must

collections specialist

customer experience specialist

Concentrix

<div>
 
 Advisor I, Customer Service,
 
 
 This position provides customer service support and resolution of routine problems regarding client's products or services via chat &amp; email channels and inbound calls.
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 </ul>
</div>

Customer Service Specialist - Chat & Email

VCloud

<div>
 
 
 Overview
 
 
 
 The Customer Experience Representative (CER) is a customer-focused professional responsible for managing inbound, outbound, chat, and email customer interactions. This position primarily supports Healthcare Providers (HCPs) and Consumers by delivering accurate and effective responses to inquiries regarding pharmaceutical products and services. The CER uses approved reference materials, product training, and healthcare expertise to provide first-call resolution or escalate issues to the appropriate external departments.
 
 
 Key performance metrics, including call handling and quality goals, will be assigned and periodically reviewed by the VCloud Management Team to ensure consistent achievement or exceeding of these objectives.
 
 
 
 
 
 
 Role and Responsibilities
 
 
 
 
 
 
 &bull;Customer Interaction
 
 
 o Provide world-class customer service by managing inquiries to successful resolution through inbound, outbound, chat, and email interactions.
 
 
 o Build rapport with customers, maintaining strong internal and external customer relationships.
 
 
 
 
 
 &bull; Pharmaceutical Product Support
 
 
 o Offer accurate product and disease state information within the guidelines of approved call scripts or standard FAQ responses.
 
 
 o Communicate specific product messaging effectively and consistently as required by the client.
 
 
 &bull; Escalation and Compliance
 
 
 o Evaluate and escalate customer inquiries to external departments as appropriate.
 
 
 o Ensure adherence to all industry regulations, including adverse event reporting, product quality processes, and HIPAA compliance.
 
 
 
 
 
 &bull; Documentation and Reporting
 
 
 o Accurately record customer interactions in the CRM system or escalation forms.
 
 
 o Manage all project work, including call handling and after-call documentation, within the assigned timeframe.
 
 
 &bull; Training and Development
 
 
 o Complete and maintain all required training and acknowledgment logs within the specified deadlines.
 
 
 o Share suggestions, technical issues, and best practices with team members and supervisors.
 
 
 
 
 
 
 Qualifications and Education Requirements
 
 
 
 
 
 
 &bull; Experience
 
 
 o C2 &ndash; Mastery/Proficiency in English
 
 
 o C2 &ndash; Mastery/Proficiency in French, both verbal and written, with exceptional communication skills
 
 
 o Previous medical background experience, such as medical education, clinical/pharmacy work history, or medical call center experience; preferred.
 
 
 o Experience providing medical information and customer service to healthcare professionals; strongly preferred.
 
 
 &bull; Education
 
 
 o Bachelor&rsquo;s degree graduate; required.
 
 
 o Valid, active LPN, RN, or Pharmacy license; preferred.
 
</div>

Customer Experience Representative - French/English

EELAF

<div>
 
 Qualifications
 
 
 
 <ul>
 <li>
 A minimum of 5 years designing experience and products in a professional setting.
 </li>
 <li>
 Excellent knowledge of modern HTML, CSS Fruit their days replenish first of forth man after morning heaven place.
 </li>
 <li>
 The generated Lorem Ipsum is therefore always free from repetition, injected humour, or non-characteristic words etc.
 </li>
 <li>
 The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet.."
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 A minimum of 5 years designing experience and products in a professional setting.
 </li>
 <li>
 Excellent knowledge of modern HTML, CSS Fruit their days replenish first of forth man after morning heaven place.
 </li>
 <li>
 The generated Lorem Ipsum is therefore always free from repetition, injected humour, or non-characteristic words etc.
 </li>
 <li>
 The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet.."
 </li>
 </ul>
</div>

Customer Care Specialist

VXI Global Solutions

<div>
 
 VXI Global Solutions (VXI) is a leading provider of business process and information technology outsourcing services for companies. We specialize in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing.
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site English Customer Service Specialist role located in Cairo at VXI Egypt. The Customer Service Specialist will be responsible for providing support to customers, ensuring customer satisfaction, maintaining phone etiquette, and delivering high-quality customer service on a daily basis.
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Customer Support and Customer Service skills
 
 
 Customer Satisfaction and Customer Experience skills
 
 
 Phone Etiquette
 
 
 Excellent communication and interpersonal skills
 
 
 Ability to multitask and handle challenging situations
 
 
 Experience in a customer service role is a plus
 
 
 Fluency in English ( B2+ - C1 )
 
 
 Night and overnight shifts
 
 
 
 
 
 Location: Citystars Mall, Nasr city, Cairo
 
</div>

Customer Service Representative

eClerx

<div>
 
 We are Happy to announce that we are hiring for a
 
 Customer Support Specialist position
 
 ! In
 
 Eclerx
 
 we Pride ourselves on creating a welcoming and nurturing environment for Young Talent, and those looking to start a Solid career, providing a
 
 Competitive salary
 
 !
 
 
 
 
 
 
 Job Details:
 
 
 
 
 
 <ul>
 <li>
 Language Requirement:
 
 English
 
 
 B1+ and B2
 
 </li>
 <li>
 Night Shifts and overnight (
 
 Transportation available
 
 , door to door)
 </li>
 <li>
 Entry level, no experience needed
 </li>
 <li>
 
 Graduates
 
 or drop outs only
 </li>
 <li>
 
 Egyptian
 
 Nationals
 </li>
 <li>
 
 Competitive salary:
 
 21K net plus KPIs (based on performance).
 </li>
 <li>
 Location: Maadi Technology Park
 </li>
 </ul>
 
 
 
 
 If you're Interested Apply directly here attaching an Updated CV.
 
</div>

Customer Service Specialist

Azadea Group

<div>
 
 
 Job Purpose:
 
 
 
 The Stores Operations Specialist is responsible for ensuring the efficiency of the stockroom team, overseeing operational processes, and enhancing the selling area to improve and fulfill the customer experience.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Organize and optimize stockroom processes to ensure items are displayed correctly, storage is efficient, and health and safety standards are strictly implemented.
 </li>
 <li>
 Manage and organize the shipment receiving process to ensure shop readiness and product availability, thereby enhancing the customer experience.
 </li>
 <li>
 Assist shop managers in managing the stock budget and achieving objectives timely, including store sales, store productivity, stock loss, and operational margin.
 </li>
 <li>
 Ensure continuous product availability by regularly replenishing stocks. Assist shop managers in managing shop inventory, including establishing stocking levels and monitoring supply and material disbursements to ensure inventory accuracy.
 </li>
 <li>
 Support shop managers by coordinating and regulating the allocation of manpower hours in the stockrooms, aligning stock-keepers' schedules with shipment deliveries and store sales.
 </li>
 <li>
 Oversee the development and motivation of the stockroom team, ensuring they understand the importance of stockroom processes and safety standards.
 </li>
 </ul>
 
 
 
 
 
 Language and Technical skills:
 
 
 <ul>
 <li>
 Fluency in English.
 </li>
 <li>
 Proficiency in MS Office and shop/stock management tools.
 </li>
 <li>
 Two to four years of experience in Retail, or a similar role.
 </li>
 </ul>
</div>

Store Operations Specialist - Zara Egypt

York Towers

<div>
 York Towers is the development arm of the York Holding Group. Through continuous research and the ability to predict emerging trends, the company keeps an edge over the market. Playing a leading role in driving the successful development and diversification of one of the most vital economic sectors, York Towers is committed to creating residential products across the country that provide residents with distinctive, universal, multicultural, and enriching lifestyles. York Towers is the exclusive developer of luxury real estate worldwide. The company aims to become a leading real estate player through an efficient business model and advanced technologies used for designing and construction. Since its establishment in 2016, York Towers has delivered 20 real estate properties and runs six dynamic projects. York Towers operates eight offices in five countries across three continents.
 
 
 About us:
 
 
 
 
 Dwelleo is an innovative
 
 
 PropTech platform transforming the Saudi Arabian real estate market
 
 
 through AI-powered insights, smart listings, and advanced digital solutions for developers, brokers, and property seekers. Our mission is to redefine the way properties are bought, sold, and rented in KSA through a seamless, intelligent digital ecosystem.
 
 
 
 As part of our growth, we are expanding our commercial team and are looking for a high-performing
 
 B2B Telesales Specialist
 
 
 to drive developer and broker onboarding across Saudi Arabia.
 
 
 
 
 
 
 
 Role Summary
 
 
 
 The
 
 B2B Telesales Specialist &ndash; Real Estate (KSA Market)
 
 will be responsible for driving outbound sales activities, onboarding real estate developers, brokerage firms, and individual brokers onto the Dwelleo platform. This is a high-impact revenue-generating role focused on pipeline development, closing onboarding deals, and growing Dwelleo&rsquo;s listing ecosystem across Saudi Arabia&mdash;fully remote from Egypt.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 B2B Telesales &amp; Onboarding
 
 
 <ul>
 <li>
 Identify, target, and engage real estate developers, brokerage firms, and individual brokers across Saudi Arabia.
 </li>
 <li>
 Conduct high-volume outbound calls, virtual meetings, and follow-ups to convert leads into active partners.
 </li>
 <li>
 Present Dwelleo&rsquo;s platform, pricing packages, and AI-powered tools clearly and persuasively.
 </li>
 <li>
 Negotiate commercial terms, onboarding agreements, and listing packages in line with company policies.
 </li>
 <li>
 Manage the full sales cycle from lead generation to deal closure and onboarding activation.
 </li>
 <li>
 Maintain accurate records of activities, pipelines, and conversion data using CRM tools.
 
 
 </li>
 </ul>
 
 
 
 
 
 Client Relationship Management
 
 
 <ul>
 <li>
 Build strong long-term relationships with developers and brokers to ensure recurring listings.
 </li>
 <li>
 Act as the main point of contact during onboarding and early-stage activation.
 </li>
 <li>
 Ensure partners are fully trained and supported to maximize platform adoption and performance.
 
 
 </li>
 </ul>
 
 
 
 
 
 Market Awareness &amp; Growth Support
 
 
 <ul>
 <li>
 Monitor the Saudi real estate market and identify new business opportunities.
 </li>
 <li>
 Track competitors such as Property Finder, Bayut, Wasalt, and Aqaar.
 </li>
 <li>
 Share market feedback with Product and Marketing teams to improve positioning and performance.
 
 
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Performance
 
 
 <ul>
 <li>
 Achieve monthly targets for onboarding volume, revenue, and active listings.
 </li>
 <li>
 Prepare weekly sales reports covering pipeline status, conversion rates, and market insights.
 </li>
 <li>
 Collaborate closely with Product, Marketing, and Operations teams for smooth deal execution.
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 
 Must-Have Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Sales, Marketing, Real Estate, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in
 
 B2B sales, telesales, business development, or account management
 
 .
 </li>
 <li>
 Previous experience in
 
 PropTech, real estate platforms, SaaS, or digital marketplaces
 
 is highly preferred.
 </li>
 <li>
 Strong understanding of B2B sales with developers, brokers, or property owners.
 </li>
 <li>
 
 Fluent English is mandatory
 
 (spoken and written) for dealing with KSA clients and international stakeholders.
 </li>
 <li>
 Proven track record of achieving sales targets.
 </li>
 <li>
 Highly self-motivated and disciplined for remote work environments.
 
 
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience working with or selling to the
 
 Saudi real estate market
 
 .
 </li>
 <li>
 Experience using CRM systems.
 </li>
 <li>
 Understanding of digital marketing, online listings, and lead generation.
 
 
 </li>
 </ul>
 
 
 
 
 
 Key Competencies
 
 
 <ul>
 <li>
 Strong persuasion, negotiation, and closing skills.
 </li>
 <li>
 Excellent relationship-building ability.
 </li>
 <li>
 Results-driven and target-oriented mindset.
 </li>
 <li>
 High level of professionalism and customer focus.
 </li>
 <li>
 Ability to thrive in a fast-paced, tech-driven startup environment.
 
 
 </li>
 </ul>
 
 
 
</div>

Telesales Specialist (B2B/B2C)

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