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customer experience specialist

JoVE

<div>
 
 JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.
 
 
 
 
 
 
 The Role
 
 
 
 
 
 
 As a Customer Success Specialist, you will work with leading universities and research institutions across Egypt to help professors use JoVE video resources to improve teaching, and support student success. You&rsquo;ll play a key role in bridging science and education by ensuring our users get the most value from their JoVE subscription.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Develop relationships with key decision makers (Head of Departments, Dean of Faculties, Librarians, etc.) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 demo meetings, emails).
 </li>
 <li>
 Customer-facing role focused on engaging with Professors to integrate JoVE resources into their curriculum and increase usage at existing customer institutions.
 </li>
 <li>
 Delivering product awareness within new and ongoing customer Universities and Research Institutes.
 </li>
 <li>
 Product presentations delivery and webinars organization at (1) exhibits and conferences (2) University seminars and workshops (3) client onsite visits.
 </li>
 <li>
 Provide customer feedback to sales, product, and marketing teams.
 </li>
 <li>
 Maintain positive ongoing relationships with customer institutes to provide support and ensure client satisfaction and retention.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 
 A master's degree or PhD in Life Science disciplines.
 
 </li>
 <li>
 1-3 years of experience in customer facing roles is preferred.
 </li>
 <li>
 Fluent communication skills in Arabic &amp; English.
 </li>
 <li>
 Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
 </li>
 <li>
 Strong interpersonal skills with a passion for remote relationship-building.
 </li>
 <li>
 Possess excellent listening skills and attention to detail.
 </li>
 <li>
 Experience in networking using cold calling is preferred.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Please share your resume in English.
 
 
 
 
 
 
 
 Why Join JoVE?
 
 
 
 
 
 <ul>
 <li>
 You can expect compensation package competitively placed within the local market.
 </li>
 <li>
 You will make a direct impact in accelerating science research and in improving student learning in science education.
 </li>
 <li>
 Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
 </li>
 <li>
 Our strong promotion from within culture draws a clear path to advance your career with us.
 </li>
 </ul>
 
 
</div>

Customer Success Specialist, Life Sciences

Pargo

<div>
 
 
 Pargo launched operations in Egypt and is looking for a strong Customer Experience Agent to enthusiastically handle inbound and outbound queries related to Pargo&rsquo;s Click &amp; Collect and Returns products. You'll be part of the Marketing team that ensures a seamless parcel delivery process for our clients. You will identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer service and brand awareness. Communicate closely with clients to achieve a high return on end-user selection of Pargo&rsquo;s products.
 
 
 
 We are looking for an enthusiastic and dedicated customer experience agent to support Pargo customers to ensure a positive experience. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer service.
 
 
 
 Scope of the Role
 
 
 To ensure success as a customer experience agent, you should exhibit in-depth knowledge of customer engagement channels and experience. A customer experience agent will be someone whose expertise results in excellent customer relationship management and a positive brand image.
 
 
 
 Duties and Responsibilities:
 
 
 
 <ul>
 <li>
 
 Tracking customer experiences across online and offline channels, devices, and touchpoints.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Identifying customer needs and taking proactive steps to maintain positive experiences.
 
 
 </li>
 <li>
 
 Record customer interactions accurately, documenting inquiries and resolutions.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Respond to customer inquiries via phone, email in a timely, professional manner and with empathy
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Troubleshoot and resolve customer issues, escalating complex problems when necessary.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Performing service tests, evaluating after-sales and support services, and contributing to improvements.
 
 
 </li>
 <li>
 
 Provide feedback on common customer concerns and contribute to continuous improvement efforts.
 
 
 </li>
 <li>
 
 Support the stakeholder by providing insights into customer needs and experiences.
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 
 
 
 
 The experience and skills we believe you will require to be successful in this role:
 
 
 
 
 
 <ul>
 <li>
 
 At least 2 years' experience as a customer experience specialist, or a similar customer support role.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Extensive experience in gathering and interpreting customer experience information.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Solid knowledge of online customer engagement platforms and channels.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Proficiency in MS Office, as well as CX and CRM software.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Exceptional interpersonal skills and a client-centered approach.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Great organizational and time management abilities.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Superb communication, collaboration, and problem-solving skills.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 A bachelor's degree would be advantageous
 
 
 
 </li>
 </ul>
 
 The type of person we believe will be successful in this role:
 
 
 
 <ul>
 <li>
 
 Customer Centric
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Active Listener, emotionally intelligent &amp; had great communication skills
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Technical knowledge
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Adaptable and agile with an open mindset
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Action-oriented and an exceptional executor
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Energized by working in a fast-paced and constantly changing environment
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Excellent verbal and written communication and presentation skills, plus the ability to clearly articulate and express complex and sometimes situational issues to a wide variety of people and groups at any level
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 An empathetic, optimistic outlook and able to see opportunities within challenges
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Enthusiastic, collaborative, and not afraid to take risks.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Based in Cairo
 
 
 </li>
 </ul>
 
 
 
 
 Our Approach
 
 
 
 
 Our vision is to create access for anybody in Africa. Our approach to achieving this is to:
 
 
 <ul>
 <li>
 
 Take action
 
 
 </li>
 <li>
 
 Execute exceptionally
 
 
 </li>
 <li>
 
 Embrace change
 
 
 </li>
 <li>
 
 Be transparent
 
 
 </li>
 <li>
 
 Prioritise our customers and lastly and most importantly
 
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 
 
 <ul>
 <li>
 We have a great young team of hard-working colleagues who enjoy the following benefits
 
 </li>
 <li>
 Valuable learning opportunities from seasoned professionals with an entrepreneurial spirit
 
 </li>
 <li>
 Insight into the running of a high-growth, innovative start-up
 
 </li>
 <li>
 Competitive remuneration
 
 </li>
 <li>
 Encouragement of own initiatives
 
 </li>
 <li>
 Space for self-growth
 
 </li>
 <li>
 Enrolment into personal training programmes
 
 </li>
 </ul>
 
 
 At Pargo,
 
 you&rsquo;ll join a team of bold innovators reshaping logistics. We empower relentless problem-solvers to own their work, tackle tough challenges, and build a career with impact. You&rsquo;ll thrive in a fast-paced, high-performance culture that rewards initiative, collaboration, and results. With a competitive base salary (no commission) and benefits, plus unmatched purpose and momentum, Pargo is where you&rsquo;ll shape the future of last-mile delivery, and your own path to leadership.
 
 
 
 Ready to take charge and make a difference? Join Pargo and become the relentless trailblazer our clients and team need.
 
 
 
 
</div>

Customer Experience Agent

Telda

<div>
 
 Join Telda As a Customer Experience Agent
 
 
 Are you passionate about delivering exceptional customer experiences? Telda, the financial service brand is revolutionizing peer-to-peer payments by simplifying the way people send, spend, and save.
 
 
 
 About Telda
 
 
 At Telda, we're on a mission to empower a generation seeking financial independence. We believe in innovation, simplicity, and putting our users first. As a
 
 Customer Experience Agent
 
 , you'll play a crucial role in ensuring our users enjoy seamless, world-class support.
 
 
 
 About The Role
 
 
 
 <ul>
 <li>
 This is a full-time, on-site position with hybrid flexibility. You will be the first point of contact for our users, delivering outstanding support through email, chat, and social media. Your role involves:
 </li>
 <li>
 Responding promptly to user inquiries
 </li>
 <li>
 Investigating and resolving user issues effectively
 </li>
 <li>
 Maintaining high levels of customer satisfaction
 </li>
 <li>
 Collaborating with other teams to enhance the overall customer experience
 
 
 
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 Exceptional communication skills in English and Arabic (written and spoken)
 </li>
 <li>
 Strong problem-solving, analytical, and multitasking abilities
 </li>
 <li>
 Experience in customer service or a related field (knowledge of the financial industry is a plus)
 </li>
 <li>
 Bachelor's degree (required)
 </li>
 <li>
 A proactive attitude and a passion for helping others
 
 
 
 
 
 </li>
 </ul>
 
 Working Details
 
 
 
 Support Model:
 
 Chat and social media interactions.
 
 
 
 Shifts:
 
 Rotational shifts (24/7), with night shifts handled from home.
 
 
 
 Hybrid Work:
 
 Two weeks in-office, two weeks remote.
 
 
 
 What We Offer
 
 
 
 Competitive Salary
 
 &ndash; Your hard work deserves to be rewarded.
 
 
 
 Comprehensive Benefits
 
 &ndash; Social and medical insurance.
 
 
 
 Convenient Transportation
 
 &ndash; Getting to work made easy.
 
 
 
 Cutting-Edge Tools
 
 &ndash; A company-provided laptop to help you shine.
 
 
 
 Healthy Work Environment
 
 &ndash; Work in a supportive, vibrant culture.
 
 
 
 Why Join Telda?
 
 
 At Telda, you&rsquo;ll be part of a dynamic team that values innovation, collaboration, and personal growth. Whether you're solving a customer&rsquo;s issue or helping shape the future of digital finance, your contribution matters.
 
 
 Take the next step in your career. Apply now and help us redefine the future of finance!
</div>

Beyti - an Almarai Subsidiary

<div>
 
 
 General Purpose:
 
 
 
 Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that the customer accounts might face with accuracy and efficiency.
 
 
 
 Key Responsibilities / Tasks:
 
 
 
 &bull; Ensure of the implementation of GMP practices in the production area.
 
 
 &bull; Ensure that the FG printing code for all filling lines in the start-up and changeover is applied as per the approved QC program.
 
 
 &bull; Ensure that the FG samples of Milk and Juice products form the filling lines withdrawn as per the approved sampling plan.
 
 
 &bull; Ensure that the start-up check list for all the filling lines after CIP/SIP and before start production is applied as per the approved QC program.
 
 
 &bull; Ensure the FG quality checks for FG products is applied as per the approved QC program.
 
 
 &bull; Follow up the sterility test on filling line as per the approved sterility test procedure.
 
 
 &bull; Lead the investigation in any nonconformity issue.
 
 
 &bull; Participate on the continual improvement projects from quality perspective.
 
 
 &bull; Review and record the results of all quality check point in the quality control batch record.
 
 
 &bull; Review the quality batch records in daily basis and report the daily quality report to the quality section head.
 
 
 
 Experience:
 
 
 <ul>
 <li>
 1 to 2 years of customer Service Experience.
 </li>
 </ul>
 
 
 Skills/Qualifications
 
 
 <ul>
 <li>
 Know-how of dealing with costumers.
 </li>
 <li>
 Time management &amp; communications skills.
 </li>
 <li>
 Very Good English Language
 </li>
 </ul>
</div>

Consumer Response Specialist

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 Account Advisor - Social Media responsible for providing exceptional customer experience to users and developing talabat&rsquo;s online community. He/she acts as the brand&rsquo;s spokesperson, by communicating with users on social media channels aligned with talabat&rsquo;s brand values.
 
 
 If you&rsquo;re looking to embark on a digital marketing career, keep reading as this role could be just for you!
 
 
 <ul>
 <li>
 Provide exceptional customer experience on social media channels - including but not limited to replying to customers inquiries, requests, complaints, and escalations in a timely manner, taking actions to retain customers whenever needed
 </li>
 <li>
 Interact with community members and customers in a professional, personable, and timely manner to grow and keep the community alive
 </li>
 <li>
 Monitor, track and report on community feedback and online reviews
 </li>
 <li>
 Strengthen relationships with our loyal customers and key influencers within the community.
 </li>
 <li>
 Deploy social listening tools to monitor positive/negative comments and topic trends, and strive to boost engagement and resolve any potential conflicts that may affect brand reputation
 </li>
 <li>
 Be creative in responses and formulating the replies in the FAQ sheets.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 BSc Degree in Marketing, Business Administration, or Equivalent.
 </li>
 <li>
 Fluent English Speaker (especially written communication and content writing).
 </li>
 <li>
 Excellent communication skills with great negation and problem solving skills.
 </li>
 <li>
 Experience planning and leading community initiatives.
 </li>
 <li>
 Ability to identify and track relevant community KPIs.
 </li>
 <li>
 Attention to detail, critical-thinker and problem-solver
 </li>
 <li>
 Strong customer service experience, social media experience is a plus, if not a bachelor's degree in marketing.
 </li>
 </ul>
</div>

Account Advisor - Social Media

Kadorf.com

<div>
 
 About Us
 
 
 Kadorf.com, a leading platform in Dubai with operational support in Cairo, specializes in wholesale for branded consumer electronics, providing a top-tier B2B experience. Our team is committed to excellence in customer service and satisfaction.
 
 
 
 
 
 Role Summary
 
 
 We are seeking a Customer Success Specialist to join our dynamic team in New Cairo. As a Customer Success Specialist, you will play a crucial role in ensuring our customers achieve their desired outcomes while using our services. You will proactively engage with customers, providing tailored solutions and fostering long-term relationships to guarantee satisfaction and loyalty.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Assist new customers in understanding and utilizing our products to ensure a smooth onboarding experience. Provide ongoing support to ensure they are maximizing the value of our services.
 </li>
 <li>
 Regularly engage with customers to monitor their success, identify opportunities to enhance their experience, and address any challenges they face.
 </li>
 <li>
 Address customer inquiries, concerns, and complaints in a timely and professional manner, collaborating with internal teams to resolve any issues.
 </li>
 <li>
 Build strong, long-term relationships with customers, focusing on retention and increasing customer satisfaction through personalized interactions and solutions.
 </li>
 <li>
 Gather customer feedback and share insights with internal teams to contribute to product and service enhancements.
 </li>
 <li>
 Monitor key customer success metrics to assess customer satisfaction and engagement, providing insights and recommendations to improve the customer experience.
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Proven experience in customer service, account management, or a related field, ideally in consumer electronics or retail.
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
 </li>
 <li>
 Excellent problem-solving abilities and a proactive approach to customer satisfaction.
 </li>
 <li>
 Ability to multitask and prioritize in a fast-paced, dynamic environment.
 </li>
 <li>
 Strong organizational skills with a keen attention to detail.
 </li>
 <li>
 Proficiency in English (written and spoken) is required.
 </li>
 <li>
 Previous experience in customer success or account management is a plus.
 </li>
 </ul>
 
 
 
 
 Why Join Us?
 
 <ul>
 <li>
 At Kadorf.com, you&rsquo;ll be part of a dedicated team focused on redefining the B2B wholesale experience for consumer electronics. This role offers growth potential and the opportunity to contribute to an innovative and customer-centered company.
 </li>
 </ul>
</div>

Customer Success Specialist

MetLife

<div>
 
 
 Job Title:
 
 Bancassurance Specialist (Cairo &amp; Giza only)
 
 
 
 
 
 
 Job Description:
 
 MetLife is a leading global financial services company that provides insurance, annuities, employee benefits, and asset management solutions to individuals and institutions. With operations in over 40 markets worldwide, including Cairo, Egypt, MetLife is committed to helping customers navigate the challenges and uncertainties of life. They offer flexible products, intuitive experiences, and a range of services to meet evolving needs.
 
 
 
 
 
 
 Job Description:
 
 
 
 This is a full-time on-site role as a Bancassurance Specialist at MetLife in Cairo, Egypt. As a Bancassurance Specialist, you will be responsible for:
 
 <ul>
 <li>
 Managing relationships with bank partners.
 </li>
 <li>
 Promoting MetLife products and providing financial advice to customers.
 </li>
 <li>
 Collaborating with internal teams to develop strategies, analyze market trends, and identify growth opportunities.
 </li>
 <li>
 Ensuring compliance with regulatory requirements and provide excellent customer service.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Excellent communication and negotiation skills.
 </li>
 <li>
 Degree in Business, Finance, or a related field.
 </li>
 </ul>
</div>

Bancassurance Specialist

Explore 1506+ Customer experience specialist in Cairo this September. Find roles across top companies and apply now to boost your career.

1506 customer experience specialist jobs IN Cairo

Customer Success Specialist, Life Sciences

Customer Experience Agent

Customer Experience Agent

Consumer Response Specialist

Account Advisor - Social Media

Customer Success Specialist

Bancassurance Specialist