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Amanleek

<div>
 
 About Amanleek:
 
 
 
 
 Amanleek is an innovative insurance service provider located in New Cairo. Our mission is to simplify insurance services and make them more accessible for a wider base of individual and business customers. We leverage transparency, trust, and innovation to deliver an enhanced experience for our clients and meet the evolving needs of the insurance market through tech-based solutions and product innovation.
 
 
 
 
 
 About the Role:
 
 
 
 
 We are looking for a motivated and detail-oriented Quality Assurance Specialist to join our team.In this role, you will play a key part in
 
 maintaining and enhancing service quality and customer experience
 
 across the organization. You will be responsible for monitoring performance, identifying gaps, and ensuring adherence to quality standards, while working closely with different teams to drive continuous improvement.
 
 
 
 
 
 Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Monitor inbound and outbound calls and interactions to evaluate service quality and compliance with standards
 
 </li>
 <li>
 Conduct
 
 quality assessments
 
 and provide structured, actionable feedback to teams
 
 </li>
 <li>
 Prepare and analyze
 
 performance and quality reports
 
 , highlighting trends and areas for improvement
 
 </li>
 <li>
 Perform
 
 verification calls
 
 with clients to ensure service accuracy and customer satisfaction
 
 </li>
 <li>
 Collect, analyze, and report on
 
 customer feedback
 
 to identify insights and improvement opportunities
 
 </li>
 <li>
 Ensure adherence to
 
 quality policies, processes, and service standards
 
 
 </li>
 <li>
 Collaborate with team leaders and stakeholders to address performance gaps and improve service delivery
 
 </li>
 <li>
 Support and contribute to
 
 training and calibration sessions
 
 to enhance team performance and evaluation consistency
 
 </li>
 <li>
 Continuously identify opportunities to improve processes and customer experience
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 
 </li>
 <li>
 1 &ndash;3 years of experience (internships or coursework in QA, insurance, or customer service roles).
 
 </li>
 <li>
 Strong attention to detail and accuracy with eagerness to continuously learn QA practices.
 
 </li>
 <li>
 Clear and constructive communication skills with patience and professionalism when dealing with clients and colleagues.
 
 </li>
 <li>
 Integrity and confidentiality in handling all cases.
 
 </li>
 <li>
 Good skills in Microsoft Office programs.
 
 </li>
 <li>
 Analytical mindset with problem-solving skills.
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 A great opportunity to start your career in Quality Assurance within the insurance sector.
 
 </li>
 <li>
 Working with ownership &amp; growth, You&rsquo;ll have real responsibility, the space to take initiative, and support to grow your skills in a supportive and collaborative work environment.
 
 </li>
 <li>
 Exposure to both customer-facing and back-office operations.
 
 </li>
 </ul>
</div>

Quality Assurance Specialist - Customer Service

adidas

<div>
 
 Purpose &amp; Overall Relevance For The Organisation
 
 
 
 This diverse role will be responsible for a variety of tasks primarily managing the customer orders for a portfolio of nominated accounts or area.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure timely and accurate order entry and release of orders for processing.
 </li>
 <li>
 Review of order book to ensure customer requested delivery is achieved.
 </li>
 <li>
 To provide visibility to internal and external stakeholders on product information, stock availability, pricing, terms, routing, and any other specialty handling or services.
 </li>
 <li>
 Timely preparation of export documents and L/C negotiation
 </li>
 <li>
 Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
 </li>
 <li>
 Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
 </li>
 <li>
 Support business on delivery of sales and financial targets and objectives
 </li>
 <li>
 Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
 </li>
 <li>
 Work towards both independent and team KPI&rsquo;s to improve business standards, service levels and financial results.
 </li>
 <li>
 Contribute to the development of business improvement opportunities wherever possible.
 </li>
 <li>
 Develop and review reports relating to order book KPI&rsquo;s and transactional activities of the team.
 </li>
 <li>
 To coordinate a cross-functional collaboration with internal stakeholders towards common goals set by the organization
 </li>
 <li>
 Manage adhoc projects and reports initiatives as required by the Line Manager.
 </li>
 <li>
 Ensure self-development plan alongside MYBEST initiatives as set by the business.
 
 
 </li>
 </ul>
 
 KPI&rsquo;s
 
 
 
 <ul>
 <li>
 Speed of execution.
 </li>
 <li>
 Customer Service Excellence.
 </li>
 <li>
 CS SLA &amp; Blueprints.
 </li>
 <li>
 Process enhancements &amp; efficiencies.
 </li>
 <li>
 Report enhancements.
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 <ul>
 <li>
 Customers.
 </li>
 <li>
 Sales Team.
 </li>
 <li>
 SCM (Operations, Purchasing, OBF&hellip;).
 </li>
 <li>
 Finance Team.
 </li>
 <li>
 Marketing Team.
 </li>
 <li>
 External Stakeholders (Forwarders, Banks&hellip;).
 
 
 </li>
 </ul>
 
 Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 A strong customer service focus.
 </li>
 <li>
 Excellent knowledge of Supply Chain and/or Logistics.
 </li>
 <li>
 A high level of problem solving ability.
 </li>
 <li>
 Superior attention to detail and accuracy.
 </li>
 <li>
 Excellent communication skills and a proven ability to develop long lasting relationships.
 </li>
 <li>
 Experience in working under pressure to meet deadlines and conflicting priorities.
 </li>
 <li>
 Strong Microsoft Office skills are essential.
 </li>
 <li>
 Strong ERP/SAP knowledge an added advantage.
 </li>
 <li>
 Team player with high planning, organizing and reporting abilities.
 </li>
 <li>
 Local language or French an added advantage.
 
 
 </li>
 </ul>
 
 Requisite Education And Experience / Minimum Qualifications
 
 
 
 <ul>
 <li>
 University degree in Business and administration, Supply Chain or Logistics.
 </li>
 <li>
 Minimum 2-3 years of overall work experience in customer service, supply chain or Logistics.
 
 
 </li>
 </ul>
 
 Language skills:
 
 English mandatory local language an added-on advantage
 
 
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Customer Service  & Commercial Operations Senior Specialist (B2B & Fashion)

TikTok

<div>
 
 Responsibilities
 
 
 The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
 
 
 As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators.
 
 
 Roles &amp; Responsibilities
 
 - Manage customer/creator inquiries via the CRM tool, direct contact, or work with other teams.
 
 - Identify the root causes of escalated issues and provide appropriate resolutions to deliver excellent service. Summarize the Q&amp;A and log in to the knowledge management tool.
 
 - Promptly escalate critical/ high-risk cases to the appropriate authority.
 
 - Coordinate with other teams/ departments to resolve customer issues, follow-up, and make sure close-loop to all escalations.
 
 - Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates to enhance the operating process and improve overall customer experience.
 
 - Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations.
 
 - Adhere to established procedures and guidelines while providing quality customer service to meet and exceed department standards.
 
 - Support ad-hoc projects and initiatives per business needs.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - BA/BS degree or equivalent practical experience.
 
 - Proficiency in Turkish and English is required to collaborate with global partners. These interactions include leading and participating in meetings that are conducted in Turkish as well as corresponding in chat or emails.
 
 - Requires a minimum of 2 years' experience in a customer service environment.
 
 
 Preferred Qualifications:
 
 - Experienced working for live-streaming / user-generated content platforms is a plus.
 
 - Works comfortably with Microsoft Word and Excel.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

TikTok LIVE - Global Customer Service Representative, Turkish Speaking

<div>
 
 Responsibilities
 
 
 About the Team
 
 The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
 
 
 As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators.
 
 
 Roles &amp; Responsibilities
 
 - Act as the primary point of contact for Arabic-speaking customers, ensuring smooth communication and excellent service delivery.
 
 - Handle escalations from Arabic-speaking customers across CRM, email, phone, and chat channels, ensuring professionalism and empathy.
 
 - Translate, explain, and clarify complex processes or policies to Arabic-speaking customers to ensure full understanding.
 
 - Document Q&amp;A and solutions in both Arabic and English in the knowledge management tool for global team use.
 
 - Identify and resolve the root causes of escalated issues, with special focus on trends among Arabic-speaking customers.
 
 - Escalate high-risk or urgent cases involving Arabic-speaking customers to the appropriate authority promptly.
 
 - Partner with product, operations, and support teams to address recurring Arabic-language customer concerns and improve service processes.
 
 - Provide linguistic and cultural insights to help the team better serve Arabic-speaking markets.
 
 - Reduce repeat escalations by identifying ongoing issues and proposing process improvements for Arabic-speaking regions.
 
 - Deliver timely, accurate, and culturally sensitive responses to both internal and external escalations.
 
 - Adhere to service guidelines while ensuring accessibility and inclusivity for Arabic-speaking users.
 
 - Support business initiatives and ad-hoc projects, particularly those related to Arabic-language support and regional engagement.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - BA/BS degree or equivalent practical experience.
 
 - Proficiency in Arabic is essential, as you will be required to communicate with external customers in Arabic
 
 - Requires a minimum of 2 years' experience in a customer service environment.
 
 
 Preferred Qualifications:
 
 - Experienced working for live-streaming / user-generated content platforms is a plus.
 
 - Works comfortably with Microsoft Word and Excel.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

TikTok LIVE - Global Customer Service Representative, Arabic Speaking

Novartis

<div>
 
 Summary
 
 
 
 Location: Cairo, Egypt
 
 
 Relocation Support: This role is based in Cairo, Egypt. Novartis is unable to offer relocation support: please only apply if accessible.
 
 
 At Novartis, every detail matters when it comes to supporting our people&mdash;and this role sits right at the heart of that mission. As a Time Service Delivery Expert, you will be a trusted first point of contact for associates, ensuring accurate, compliant, and timely time services that directly impact employee experience and payroll outcomes. Working in a dynamic, fast‑paced environment, you will combine service excellence with strong system discipline, collaborating closely with regional partners to keep operations running smoothly and with confidence.
 
 
 
 About The Role
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Deliver first‑level time service support to associates, ensuring timely and accurate resolution of queries.
 </li>
 <li>
 Monitor and resolve service requests through ticketing, chatbot, and telephony channels in line with service levels.
 </li>
 <li>
 Ensure compliance with local labour laws, Novartis policies, and global time governance standards.
 </li>
 <li>
 Maintain accurate employee time data with clear documentation of all data change requests.
 </li>
 <li>
 Deliver scheduled time service reports with high quality, accuracy, and timeliness.
 </li>
 <li>
 Collaborate with second‑level support teams to escalate and resolve complex cases effectively.
 </li>
 <li>
 Support testing and continuous improvement initiatives to enhance service delivery.
 
 
 </li>
 </ul>
 
 Essential Requirements
 
 
 
 <ul>
 <li>
 Experience working in a customer‑focused service delivery or shared services environment.
 </li>
 <li>
 Ability to manage employee queries accurately using case management, ticketing, or support tools.
 </li>
 <li>
 Strong attention to detail with the ability to document data changes clearly and compliantly.
 </li>
 <li>
 Comfort working in fast‑paced, high‑volume support environments while meeting service level expectations.
 </li>
 <li>
 Knowledge of German language is mandatory
 </li>
 <li>
 Fluent English communication skills, both written and spoken.
 </li>
 <li>
 Collaborative mindset with strong communication skills and a proactive approach to problem solving.
 
 
 </li>
 </ul>
 
 Why Novartis:
 
 Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients&rsquo; lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
 
 
 
 Benefits and Rewards:
 
 Learn about all the ways we&rsquo;ll help you thrive personally and professionally.
 
 
 Read our handbook (PDF 30 MB)
 
 
</div>

Time Service Delivery Expert (German Speaker)

Premier Services and Recruitment

<div>
 
 Import Specialist Experience in Food industry from 2 to 4 Years
 
 
 
 
 
 
 Role Description:
 
 This is a full-time on-site role for an Import Specialist located in El Sherouk. The Import Specialist will be responsible for handling import processes, managing international trade operations, and coordinating with customers for import-export activities. The role will involve ensuring compliance with import regulations, handling documentation, and providing excellent customer service to clients.
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Experience in import and export operations
 </li>
 <li>
 Knowledge of international trade regulations and customs procedures
 </li>
 <li>
 Strong customer service skills
 </li>
 <li>
 Ability to create and manage import documents
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Attention to detail and strong organizational skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Proficiency in relevant software and tools
 </li>
 <li>
 Experience in the food industry is a plus
 </li>
 <li>
 Bachelor's degree in a related field or equivalent experience
 </li>
 <li>
 English language :
 
 
 the ability to speak, write, read, and comprehend the English language effectively
 </li>
 </ul>
 
 
</div>

Import Specialist Experience in Food industry

Concentrix

<div>
 
 Job Title
 
 
 
 English - Customer Success Specialist
 
 
 
 Job Description
 
 
 
 The Senior Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
 
 
 <ul>
 <li>
 Manage high volume of customer contacts and communications through phone and email each day
 </li>
 <li>
 Use contact search and productivity tools to verify contact information is accurate
 </li>
 <li>
 Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
 </li>
 <li>
 Develop a level of product knowledge to speak intelligently to customers and address specific objections
 </li>
 <li>
 Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
 </li>
 <li>
 Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
 </li>
 <li>
 Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Work with teams and management to promote a positive customer experience
 </li>
 </ul>
</div>

English - Customer Success Specialist

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