customer experience representative Jobs in Cairo

customer experience representative

customer service consultant Jobs in Cairo

customer service consultant

associate customer service specialist Jobs in Cairo

associate customer service specialist

client success analyst

client success manager

customer experience specialist

invygo

<div>
 
 About Invygo
 
 
 
 Founded in 2018 and headquartered in Dubai, invygo aims at simplifying the process of getting a car. With the success of our expansion to Saudi Arabia in 2021 and in Qatar in 2023, we have continued to grow our operations.
 
 
 Being the first car subscription app of its kind in the region, we have a proven track record and an in-depth understanding of our customers' mobility needs.
 
 
 Our app enables customers to own or subscribe to a car on a monthly basis without any hassle. Customers can commit for a minimum of 1 month with our monthly plans or 36 months with our Subscribe to Own service.
 
 
 invygo's car subscription service is different from renting or buying a car. We offer the best of both worlds. Unlike renting, we don't require our customers to make a large deposit upfront. They can also choose the exact car model and features they want through our app, a benefit that rental companies don't offer. Buying a car comes with high up-front and maintenance costs, long-term commitment, registration and insurance charges. With invygo's Subscribe to Own plans, our customers pay an all-inclusive fee monthly without the additional paperwork and cost.
 
 
 
 At invygo, we empower our customers to access a car with no deposit or down payment, no long-term commitment, and the option to cancel their monthly subscription plans at any time through our seamless digital platform.
 
 
 
 
 About The Role
 
 
 
 This hybrid role is designed to support both our customers and the operations team during critical moments of their journey with Invygo. You will play a key role in managing daily interactions with car dealers and customers, ensuring operational efficiency, and building strong partnerships to meet and exceed assigned KPIs.
 
 
 
 What You Will Do as an Operation Specialist:
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experiences in every interaction, whether with customers, car dealers, or your Invygo teammates
 </li>
 <li>
 Manage and resolve a high volume of requests and complaints with confidence and efficiency
 </li>
 <li>
 Collaborate with cross-functional teams, including engineering, data, and marketing, to develop new processes and products that enhance the customer experience
 </li>
 <li>
 Handle daily WhatsApp requests from dealers, ensuring timely and accurate responses
 </li>
 <li>
 Support the operations team in managing escalated scenarios and provide solutions to complex issues
 </li>
 <li>
 Occasionally handle challenging customer interactions, both in-person and over the phone, requiring strong customer service experience
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 What We Want:
 
 
 
 <ul>
 <li>
 Bachelor's degree with experience in Customer Experience (CX) or the hospitality industry
 </li>
 <li>
 Proficiency in both English and Arabic, with strong verbal and written communication skills
 </li>
 <li>
 Excellent computer skills, including experience with Office, Google Suite, or other platforms
 </li>
 <li>
 Strong troubleshooting, multitasking, and organizational abilities
 </li>
 <li>
 The ability to structure your day effectively to meet targets
 
 
 </li>
 </ul>
 
 What We Like:
 
 
 
 <ul>
 <li>
 A passion for helping people and outstanding communication skills
 </li>
 <li>
 Comfort working in a startup environment with an understanding of startup methodologies (e.g., Agile, Sprint)
 </li>
 <li>
 High attention to detail and the ability to work at a fast pace
 </li>
 <li>
 A positive, can-do attitude, taking ownership of ongoing issues and going the extra mile to solve root causes
 </li>
 <li>
 A strong team player who enjoys working both independently and collaboratively
 </li>
 </ul>
</div>

Operations Specialist

Thndr

<div>
 
 About The Role
 
 
 
 As a Customer Experience Representative and part of the CX team, you&rsquo;ll support our clients who trade across EGX, US, and other new markets, handling their inquiries through email and chat via the Freshchat system. Your goal is to ensure timely, clear, and helpful responses that reflect our standards of excellence.
 
 
 You&rsquo;ll also contribute to improving our customer support operations by identifying common issues, sharing actionable feedback with internal teams, and helping enhance workflows to deliver a seamless trading experience.
 
 
 
 
 What You'll Do
 
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via email and chat, providing accurate and timely support.
 </li>
 <li>
 Handle a wide range of topics including account issues, trade execution, product features, and more.
 </li>
 <li>
 Create and manage internal tickets using Freshchat to escalate customer-reported issues to relevant teams (tech, operations, compliance, etc.).
 </li>
 <li>
 Track ticket progress and follow up to ensure timely resolution.
 </li>
 <li>
 Keep the customer updated on the status of their request.
 </li>
 <li>
 Contribute to achieving individual and team CSAT (Customer Satisfaction) targets and improving NPS by consistently adhering to quality standards and delivering clear, empathetic communication.
 
 
 </li>
 </ul>
 
 
 What You'll Need
 
 
 
 
 <ul>
 <li>
 Minimum 1+ year of experience in Customer Support
 </li>
 <li>
 Graduate candidates are preferred
 </li>
 <li>
 Background in fintech, trading, or brokerage companies is a plus
 </li>
 <li>
 Fluent in Arabic and English (spoken and written)
 </li>
 <li>
 Uncompromising integrity and strong dedication to professionalism.
 </li>
 <li>
 Strong sense of ownership and responsibility.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Flexible and responsive when interacting with a wide range of customer personalities.
 
 
 </li>
 </ul>
 
 
 Who Are We?
 
 
 
 
 
 Thndr
 
 was founded on a
 
 bold dream
 
 to democratize access to investing through smart tech and human-centric design. This is simply our way of saying we give anyone with a smartphone the simple and easy access they need to preserve and grow their wealth. At the same time, we&rsquo;re shaping the future of investing while actively driving the economies we serve by promoting local investment products.
 
 
 History has shown that investing is the single greatest way to build long-term wealth, but before
 
 Thndr
 
 , only a very small percentage of people had access to it due to:
 
 
 <ul>
 <li>
 High barriers to entry &mdash; In the form of excessive minimum account balances, complex, outdated onboarding, and low financial literacy.
 </li>
 <li>
 Irrelevant experience &mdash; Catered toward expert traders and financial specialists, therefore alienating the majority of the population.
 </li>
 <li>
 Fragmented offering &mdash; Investment products were not gathered in a single, intuitive outlet.
 
 
 </li>
 </ul>
 We don't just talk about change, we deliver it. Here's a glimpse into our impact so far:
 
 
 <ul>
 <li>
 3 million app downloads
 </li>
 <li>
 $8.8bn in annualized traded value
 </li>
 <li>
 #1 platform in terms of traded value
 </li>
 <li>
 84% of our users are investing for the first time
 </li>
 <li>
 65% of our users come from outside of capital cities and have previously had limited access to financial institutions
 
 
 </li>
 </ul>
 Building on the success of our core platform, we are continuing to change culture and break down barriers by launching
 
 Rumble
 
 , the subscription-based investment recommendations platform.
 
 
 
 Rumble
 
 was born with the vision to empower everyday individuals to build wealth confidently and intelligently through access to timely and in-depth advice from the industry&rsquo;s top experts.
 
 
 Going beyond traditional investment advice, it offers long and short-term investment recommendations and financial content through engaging articles and videos that guide users on their financial journey and maximize their returns.
 
 
 At
 
 Thndr
 
 , we're looking for people driven by our mission to help us democratize investing across the MENA region.
 
 
</div>

Customer Experience Representative

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.
 
 
 <ul>
 <li>
 You will collect data on customer behavior, top sellers, slow movers which will be key input for business reviews
 </li>
 <li>
 Drive client relationships within an omni-channel approach
 </li>
 <li>
 Provide pre-buying feedback on products
 </li>
 <li>
 Drive ENPS through people experience initiatives and culture
 </li>
 <li>
 Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
 </li>
 <li>
 Ensure click and collect are conducted within SLAs (Service-level agreement)
 </li>
 <li>
 Ensure customer data is properly captured in adherence to marketing team requirements
 </li>
 <li>
 Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
 </li>
 <li>
 Support with in-store marketing events and activations
 </li>
 <li>
 Keep abreast of all brand social media activities and campaigns
 </li>
 <li>
 Drive sell-throughs within the store
 </li>
 <li>
 Support in-store CX initiatives
 </li>
 <li>
 Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store
 
 
 </li>
 </ul>
 
 What You'll Need To Succeed
 
 
 
 <ul>
 <li>
 Strong English communication skills
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Fashion Consultant - Guess

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 About The Role.
 
 
 
 The role is based on client onboarding; you&rsquo;ll be responsible for managing the onboarding process and maintaining a positive experience for our new clients once they start working with Bosta. You&rsquo;ll be responsible for providing 360-degree assistance to queries and guaranteeing the best possible experience with Bosta.
 
 
 You&rsquo;ll diagnose problems and efficiently execute tasks to onboard our clients and keep them happy. This is the perfect opportunity to take your first steps in an exciting, fast-growing company, and develop your account management abilities
 
 
 
 Job Code:
 
 Non-Budgeted-2025OPER-069
 
 
 
 What you will do:
 
 
 
 <ul>
 <li>
 Train our clients on how to use our system to create, track &amp; monitor their orders
 </li>
 <li>
 Deliver client-focused solutions based on client needs
 </li>
 <li>
 Effectively build positive long-term relationships with our clients
 </li>
 <li>
 Accurately updates the pipe drive following each client interaction
 </li>
 <li>
 Ensuring clients are charged the correct price for the service provided
 </li>
 <li>
 Make sure that the new accounts are stable and active during the incubation period
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 At least 1 year of experience in client onboarding or a similar role
 </li>
 <li>
 An eye for detail to drive process improvements
 </li>
 <li>
 Effective prioritization to manage several goals simultaneously
 </li>
 <li>
 Clear and engaging communication skills in person, over the phone, and in writing
 </li>
 <li>
 Proficiency in English
 </li>
 <li>
 Ability to work autonomously and remain motivated to hit weekly targets
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Onboarding Specialist

The Address Investments

<div>
 
 
 Company Description
 
 
 
 'The Address Investments' is a leading real estate company in Egypt, focused on providing clients with their dream homes through a variety of developments tailored to suit their budget. With a strong emphasis on customer satisfaction and a proactive team, we strive to set industry standards and position ourselves as pioneers in the real estate field. Our unique approach and strong relationships with developers allow us to offer homes within hundreds of projects in Egypt.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site Sales Specialist role located in New Cairo at 'The Address Investments'. The Sales Specialist will be responsible for daily tasks related to communication, customer service, sales, training, and sales management.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Communication and Customer Service skills
 </li>
 <li>
 Sales and Sales Management abilities
 </li>
 <li>
 Training experience or relevant coursework
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Experience in the real estate industry is a plus
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field
 </li>
 </ul>
</div>

Fresh Sales Agent (No Experience needed-Fresh Graduates)

Talent 360 ME

<div>
 
 Vezloo AI is Hiring: Operations Specialist (Full-Time, 100% Remote)
 
 
 
 Vezloo AI is seeking a dedicated and detail-oriented
 
 Operations Specialist
 
 to join our Operations Department. This is a
 
 full-time
 
 and
 
 100% remote
 
 position. The Operations Specialist will ensure smooth daily operations, supervise teams, and maintain efficiency and accuracy across all workflows.
 
 
 
 Job Title:
 
 Operations Specialist
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Location:
 
 100% Remote
 
 
 
 Department:
 
 Operations
 
 
 
 Reporting to:
 
 Operations Manager
 
 
 
 Job Purpose
 
 
 
 Manage business operations and teams during scheduled hours to resolve customer and employee issues, and ensure that every aspect of the shift runs smoothly and efficiently by ensuring that all duties are performed accurately to support smooth and efficient workflows.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Supervising employees, assigning duties, and creating a shift schedule.
 </li>
 <li>
 Supervising employees and assisting with tasks as necessary.
 </li>
 <li>
 Monitoring Team Leader performance and ensuring duties are performed efficiently.
 </li>
 <li>
 Conducting performance reviews and sharing feedback with both upper management and Team Leaders.
 </li>
 <li>
 Reporting any issues that arise during the shift to management.
 </li>
 <li>
 Managing employee requests and transgressions.
 </li>
 <li>
 Ensuring compliance with company policies, health, and safety standards.
 </li>
 <li>
 Training and coaching new and current Team Leaders and team members on tasks.
 </li>
 <li>
 Handling customer issues and employee disputes.
 </li>
 <li>
 Organizing shift schedules for team members.
 </li>
 <li>
 Monitoring attendance, tardiness, and time off.
 </li>
 <li>
 Assigning duties to specific employees based on role and skills.
 </li>
 <li>
 Performing various ad-hoc tasks and duties as assigned.
 
 
 
 </li>
 </ul>
 
 Work Scope
 
 
 
 <ul>
 <li>
 Video Annotation
 </li>
 <li>
 Image Segmentation
 </li>
 <li>
 Bounding Boxes
 </li>
 <li>
 Face Marking with points
 </li>
 <li>
 Tagging of image elements
 </li>
 <li>
 Key Point and Polyline Annotation
 </li>
 <li>
 Team Management
 
 
 
 </li>
 </ul>
 
 Job Specifications
 
 
 
 
 Academic &amp; Professional Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Previous experience as a Shift Leader or in a similar role
 
 
 
 </li>
 </ul>
 
 Professional Knowledge &amp; Skills
 
 
 
 <ul>
 <li>
 Experience creating shift schedules
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong leadership and organizational skills
 </li>
 <li>
 Confident problem-solver
 </li>
 <li>
 Team player
 
 
 
 </li>
 </ul>
 
 Language Proficiency
 
 
 
 <ul>
 <li>
 Arabic
 </li>
 <li>
 Basic English
 </li>
 </ul>
</div>

Operations Executive - Remote

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1010 customer experience specialist jobs IN Cairo

Operations Specialist

Customer Experience Representative

Fashion Consultant - Guess

Customer Experience Representative

Onboarding Specialist

Fresh Sales Agent (No Experience needed-Fresh Graduates)

Operations Executive - Remote