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customer service executive - customer service operations Jobs in Mumbai

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customer service executive - media enabled services

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digital marketing executive

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customer service executive

TotalEnergies

<div>
 
 
 
 Responsibilities:-
 
 
 
 
 
 
 <ul>
 <li>
 Review &amp; validation of Customer Enrolment in SAP and inducting them about company&rsquo;s policies and process for order placement.
 </li>
 <li>
 Managing the entire order cycle for the customers &ndash; Receipt&rarr;confirmation&rarr;Invoicing&rarr;Delivery
 </li>
 <li>
 Acknowledge Customer orders in 24 hours and provide delivery information to them within 72 hours
 </li>
 <li>
 Performing invoicing activities for all segment distributors and customers of Lubricant division
 </li>
 <li>
 Bridge the gap between demand and supplies, complaint redressals through systematic processing of orders and active coordination
 </li>
 <li>
 Timely review of open orders and take appropriate actions on servicing all orders.
 </li>
 <li>
 Ensuring all schemes, prices, cash discounts are captured correctly on invoice as per policy
 </li>
 <li>
 Provide Payment Adjustments to Corporate Affairs (Accounts) team on regular basis to avoid order block due to open Items/overdues.
 </li>
 <li>
 Raising relevant credit note/debit note requests with proper calculations and attaching necessary documents in workflow. Follow-up with account for release of credit/debit notes
 </li>
 <li>
 Raising Credit Limit request in workflow as per customer/sales request
 </li>
 <li>
 Performing invoice reversals &amp; return inwards as per process
 </li>
 </ul>
 
 
 
 
 
 
 QUALIFICATIONS/EXPERIENCE REQUIRED
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree with exposure to Accountancy and proficiency in MS Office. MBA Preferred.
 </li>
 <li>
 Min. 3 years&rsquo; experience in Customer Handling
 </li>
 <li>
 Strong Communication Skills &amp; Customer service orientation
 </li>
 <li>
 Troubleshooting and multi-tasking skills
 </li>
 </ul>
 
 
 
 
 
 Please note:- This role will be on 6 months contract period on third party vendor
 
 
 
 
 
 
 
 Interested candidates can share their resumes on pooja.wadhwa@external.totalenergies.com
 
 
 
 
 
 
 Regards
 
 
 Pooja Wadhwa
 
</div>

Customer Service Executive

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 The Playout Executive is responsible for the seamless execution of broadcast playout operations, ensuring high-quality transmission of live and recorded content. Ensure monitoring of channels. This role requires in depth knowledge on broadcast operations, which involves overseeing the playout systems, managing the Playout scheduling, automation management and troubleshooting capabilities of technical issues. The Playout Operator will also report of any on air incidents and technical problems and contribute to the continuous improvement of playout procedures.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Playout Operations:
 </li>
 <li>
 Operate and monitor playout systems to ensure accurate and timely transmission of contents On-Air.
 </li>
 <li>
 Manage Live broadcast streams, including switching between multiple sources, inserting commercials, fillers, promos and handling live sports feeds.
 </li>
 <li>
 Ensure all contents are correctly formatted, timed, and delivered according to broadcast standards and schedules.
 </li>
 <li>
 System Monitoring and Maintenance:
 </li>
 <li>
 Oversee the performance of playout equipment and systems, performing regular tech checks to ensure optimal operation.
 </li>
 <li>
 Troubleshoot and resolve technical issues related to playout systems, including video and audio quality problems.
 </li>
 <li>
 Coordinate with technical support and maintenance teams to address equipment malfunctions and upgrades.
 </li>
 <li>
 Scheduling and Automation:
 </li>
 <li>
 Monitor and adjust automated playout schedules as needed, ensuring adherence to programming guidelines and schedules.
 </li>
 <li>
 Update and maintain playout schedules, including playlist creation and content integration, Log changes and On -Air time management.
 </li>
 <li>
 Review and optimize automation processes to enhance efficiency and reliability.
 </li>
 <li>
 Quality Assurance:
 </li>
 <li>
 Perform quality checks on content before and during transmission to ensure compliance with broadcast standards.
 </li>
 <li>
 Implement and enforce quality control procedures to maintain the integrity of the broadcast signal.
 </li>
 <li>
 Emergency Response:
 </li>
 <li>
 Act as the first point of contact for resolving playout-related emergencies and provide quick and effective solutions.
 </li>
 <li>
 Develop and implement contingency plans for potential broadcast interruptions or failures.
 </li>
 <li>
 Reporting and Documentation:
 </li>
 <li>
 Maintain detailed logs of playout activities, including equipment performance and issue resolution.
 </li>
 <li>
 Prepare reports on operational performance and incidents for management review.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in engineering, Broadcast Technology, Media Production, Graduation from a related field, or equivalent.
 </li>
 <li>
 Experience: Minimum of 1 - 5 years of experience in broadcast playout operations, with a proven track record of managing complex playout systems and live broadcasts.
 </li>
 <li>
 Technical Skills: Proficiency in playout automation systems, broadcast equipment, and software. Familiarity with video/audio codecs, signal flow, and broadcast standards.
 </li>
 <li>
 Problem-Solving: Strong troubleshooting skills and the ability to handle technical issues under pressure.
 </li>
 <li>
 Communication: Excellent verbal and written communication skills, with the ability to interact effectively with team members and other departments.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Advanced certifications in broadcast technology or related fields.
 </li>
 <li>
 Experience with advanced playout systems and integrations.
 </li>
 <li>
 Knowledge of emerging technologies and trends in broadcasting.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 The role may require working irregular hours, including nights, weekends, and holidays.
 </li>
 <li>
 The position is typically office-based, with some on-site responsibilities for equipment maintenance and emergency response.
 </li>
 </ul>
</div>

Customer Service Executive - Media Enabled Services

<div>
 
 About The Company
 
 
 
 TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Position Summary
 
 
 
 This position shall be responsible for the Efficient Operations &amp; Management of the Submarine Cable System and its Equipment &amp; Network and its interfaces with interconnecting transmission facilities. Candidate should be ready to work in 24x7 shift. The scope of work includes traffic monitoring and fault analysis and its rectification, complaint handling &amp; its resolution, Planned and unplanned activities management and timely &amp; regular updates to concern teams. Active coordination with internal customers, consortium parties, cable landing stations, vendors and consortium to resolve system related problems. Circuit provisioning, activation, De-activation, and testing in coordination with Cable station teams.
 
 
 Actively acquires technical skills, techniques, operating practices, knowledge of abstract concepts to progress toward full proficiency in the field of specialization.
 
 
 
 Major Responsibilities
 
 
 
 Efficient Operation &amp; Maintenance of the submarine cable equipment &amp; associated NMS
 
 
 Maintain Equipment &amp; Traffic Uptime
 
 
 Coordination with CLS for network fault troubleshooting &amp; rectification of problems
 
 
 Perform preventive &amp; corrective maintenance as per JSMD guidelines
 
 
 Testing &amp; maintaining the restoration path &amp; keeping ready for use
 
 
 Preparation &amp; analysis of Equipment &amp; NW performance reports and submitting to consortium as per schedule
 
 
 Coordination during Cable failure &amp; repair and restoration of traffic as per JSMD guidelines
 
 
 Implementing the remedial actions proposed by vendor to clear the Equipment/Network deficiencies
 
 
 Manage new installations and upgrades activities
 
 
 Ensure processes are followed towards achieving committed SLAs and KPIs
 
 
 Achieve customer satisfaction within network performance
 
 
 Compliance with JSMD Guidelines
 
 
 
 Key Performance Indicator (KPI)
 
 
 
 Traffic up Time
 
 
 Equipment Uptime
 
 
 Traffic Provisioning &amp; Management &amp; Restoration
 
 
 Preventive Management on Network as well as wet segment
 
 
 Fault &amp; Complaint Management
 
 
 Alarm &amp; Network Performance Management
 
 
 Compliance to NOC process &amp; JSMD guidelines
 
 
 Network Performance Report
 
 
 Repairs and Inventory Management
 
 
 
 Manager Input Skills
 
 
 
 Transmission Technologies, SDH, DWDM, Ethernet, OTN, Submarine Cables Operations
</div>

Customer Service Executive - Customer Service Operations

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud &amp; Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Technical administration or troubleshooting to ensure the efficient functionality of the solution.
 </li>
 <li>
 Incident Validation, Incident Analysis, Solution recommendation
 </li>
 <li>
 Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
 </li>
 <li>
 Act as a point of escalation for Level-1 customer service analysts
 </li>
 <li>
 Coordinate with IT teams on escalations, tracking, performance issues, and outages.
 </li>
 <li>
 Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
 </li>
 <li>
 Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
 </li>
 <li>
 Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
 </li>
 <li>
 Publish weekly reports and monthly reports on customer service operations activity.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
 </li>
 <li>
 Experience in troubleshooting platform related issues, data backup, restoration, retention
 </li>
 <li>
 Maintains awareness of latest technologies in the domain
 </li>
 </ul>
</div>

Assistant Manager

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Drive sales of new and existing accounts by adding new revenue streams, acquiring new logos or through deep product penetration for the existing set of accounts. This implies complete ownership for driving new order booking (OB) and existing revenue, for the business or the assigned set of accounts. The role is responsible to drive achievement of sales targets (OB and revenue) through sales planning, prospecting, relationship building, opportunity identification, qualification, deal pursuit and closures. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead, coach, and drive a team of senior sales account managers focused on enterprise growth across strategic accounts.
 </li>
 <li>
 Provide clear strategic direction and mentoring to unlock new revenue opportunities and maximize account potential.
 </li>
 <li>
 Design and delegate GTM strategies aligned with business priorities and market dynamics.
 </li>
 <li>
 Ensure strong performance delivery on account expansion, solution penetration, and customer engagement.
 
 
 </li>
 </ul>
 �Analysing the business potential, building the sales plan and strategies to grow existing business, develop new revenue streams and acquire new logos.
 
 
 <ul>
 <li>
 Building key stakeholder relationships, multi-function and multi-level connects with decision makers, influencers, and executive sponsors within the accounts/partner organization.
 </li>
 <li>
 Building sales pipeline and manage sales projections and revenue forecasts.
 </li>
 <li>
 Engaging with key customers to understand their requirements and own the fulfilment throughout the sale cycle.
 </li>
 <li>
 Building account ownership through understanding of customer
 </li>
 <li>
 s strategic objectives, business requirements, operational challenges, buying decisions, contractual process, internal dynamics and manage key stakeholder expectations.
 </li>
 <li>
 Internally driving cross-functional teams such as technical Solutions, bids and commercial, finance, products, service delivery and operations
 </li>
 <li>
 The role may be an individual contributor or may lead a small team.
 
 
 </li>
 </ul>
 
 Minimum Qualification &amp; Experience
 
 
 
 <ul>
 <li>
 15&ndash;20 years of experience in B2B/enterprise telecom sales and operations.
 </li>
 <li>
 At least 7-10 years of experience managing senior account managers in a growth-focused sales environment.
 </li>
 <li>
 Deep domain expertise in Voice, UCaaS, CPaaS, and Omnichannel communication solutions.
 </li>
 <li>
 Strong leadership capabilities with a proven track record in scaling enterprise growth.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Experience in sales motion cadence associated with forecasting, SFDC management, pipeline/funnel build
 </li>
 <li>
 Extensive experience in building executive relationships with key customer stakeholders.
 </li>
 <li>
 Expertise in drafting a Go to market plan/ customer acquisition strategy.
 </li>
 </ul>
</div>

Deputy General Manager - Sales- India

Unilever

<div>
 Job Title: Modern Trade Beauty Retail Operations Executive
 
 
 Beautyverse
 
 
 WL: 1B/1C
 
 
 Location: Mumbai HO
 
 
 Position Overview: The Modern Trade Operations Executive will be responsible for supporting the day-to-day operations within the modern trade channel. This role requires a proactive individual with strong organizational skills, attention to detail, Willingness to travel and the ability to thrive in a fast-paced environment.
 
 
 
 Job Description
 
 
 
 Design Thinking for Operational Excellence
 
 
 <ul>
 <li>
 Apply empathy-driven research to understand frontline challenges and customer pain points through store visits, staff interactions, and customer feedback.
 </li>
 <li>
 Collaborate cross-functionally to define problem statements and co-create innovative solutions that align with brand and business goals.
 
 
 </li>
 </ul>
 Data-Driven Decision Making
 
 
 <ul>
 <li>
 Utilize data analytics to validate hypotheses, identify trends, and uncover opportunities across sales, footfall, conversion, and customer satisfaction metrics.
 </li>
 <li>
 Develop and maintain real-time dashboards and reports to monitor KPIs and track the impact of initiatives.
 
 
 </li>
 </ul>
 Execution &amp; Scaling
 
 
 <ul>
 <li>
 Translate strategic initiatives into store-level execution plans with clear SOPs, timelines, and measurable outcomes.
 </li>
 <li>
 Create playbooks and training modules to ensure consistent rollout and adoption across regions.
 </li>
 <li>
 Partner with field teams to ensure feedback loops are in place, enabling continuous improvement and agility in execution.
 
 
 </li>
 </ul>
 
 In-Store Execution:
 
 
 
 Implement and monitor in-store execution plans for promotional activities and product placements.
 
 
 Ensure compliance with Category guidelines and brand standards coordinating with regional team.
 
 
 
 Collaborate With Supply Chain:
 
 
 
 Collaborate with the supply chain team to maintain optimal inventory levels and minimize stockouts and ensure fill rates.
 
 
 
 Data Analysis And Reporting:
 
 
 
 Assist in collecting and analysing data related to key performance indicators (KPIs) for modern trade operations related to HUL3.
 
 
 Prepare regular reports for management review.
 
 
 
 Customer Relationship Management:
 
 
 
 Build and maintain positive relationships with modern trade customers and stake holders.
 
 
 Address customer inquiries and concerns promptly.
 
 
 
 In-Store Execution:
 
 
 
 Ensure effective in-store execution of strategies and merchandising. Ensure agreed launches connectivity, OSA and Promotion compliance.
 
 
 
 Promotional Support:
 
 
 
 Assist in the coordination and execution of promotional activities in collaboration with the Account team.
 
 
 Monitor the effectiveness of promotions and provide feedback for improvement.
 
 
 
 Target Achievement:
 
 
 
 Drive efforts to achieve market share objectives and QGP deliverables. Contribute to the monthly and quarterly target achievement for modern trade operations.
 
 
 
 Third-Party Agency Coordination:
 
 
 
 Collaborate with HFS (third-party agency) for Resource manning, effective visibility, Tester GWP availability and category management.
 
 
 Ensure alignment with category management strategies to enhance product visibility.
 
 
 
 Market Research:
 
 
 
 Conduct market research to stay informed about industry trends, competitor activities, and consumer preferences.
 
 
 Provide insights and recommendations based on research findings.
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Previous experience in FMCG or retail operations is an advantage.
 </li>
 <li>
 Strong organizational and multitasking abilities.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Proficiency in Excel &amp; Microsoft Office suite.
 </li>
 <li>
 Proficient in Power BI will have added advantage
 </li>
 </ul>
</div>

Beauty Retail operations executive

Schbang

<div>
 
 
 Job Title: Growth Executive
 
 
 
 
 Location:
 
 Lower Parel, Mumbai
 
 
 
 Experience:
 
 1&ndash;3 Years
 
 
 
 Department:
 
 Growth / Strategy
 
 
 
 
 
 
 Job Summary
 
 
 
 We are seeking a
 
 Growth Executive
 
 with strong expertise in
 
 website analysis, CRO, and retention marketing
 
 . This role involves identifying bottlenecks in the digital customer journey, building data-backed strategies to improve conversions, and driving long-term customer engagement. The ideal candidate is a mix of
 
 analytical problem-solver and strategic thinker
 
 , passionate about optimizing growth levers across acquisition, conversion, and retention.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Conduct
 
 website and funnel analysis
 
 to identify gaps in user experience and opportunities for improvement.
 </li>
 <li>
 Develop
 
 CRO strategies
 
 including A/B testing, landing page optimization, and user journey enhancements.
 </li>
 <li>
 Partner with design, performance, and tech teams to implement and measure CRO initiatives.
 </li>
 <li>
 Build and execute
 
 retention marketing strategies
 
 (email, CRM, loyalty, remarketing) to maximize LTV.
 </li>
 <li>
 Recommend improvements on
 
 website architecture, messaging, and content
 
 to boost engagement and conversions.
 </li>
 <li>
 Monitor
 
 key growth metrics (activation, churn, retention, conversion rates)
 
 and share actionable insights with stakeholders.
 </li>
 <li>
 Stay updated on
 
 CRO frameworks, retention models, and marketing automation tools
 
 to bring innovation into campaigns.
 </li>
 <li>
 Collaborate with cross-functional teams to ensure growth strategies align with overall business objectives.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s/Master&rsquo;s in Marketing, Business, or related field.
 </li>
 <li>
 
 1+ years of experience
 
 in growth, digital marketing, or CRO-focused roles (agency/consulting preferred).
 </li>
 <li>
 Strong understanding of
 
 CRO principles, website analytics, and user funnel optimization
 
 .
 </li>
 <li>
 Hands-on knowledge of tools like
 
 GA4, VWO, Hotjar, HubSpot, Salesforce, or similar
 
 .
 </li>
 <li>
 Exposure to
 
 retention marketing tactics
 
 (email workflows, CRM, remarketing campaigns).
 </li>
 <li>
 Strong analytical mindset with ability to turn data into
 
 strategic recommendations
 
 .
 </li>
 <li>
 Excellent communication and collaboration skills to work with creative, tech, and client teams.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Chance to
 
 own growth strategies
 
 across website, CRO, and retention.
 </li>
 <li>
 Opportunity to
 
 work directly with brand stakeholders
 
 and influence business outcomes.
 </li>
 <li>
 Hands-on exposure to
 
 leading MarTech and CRO tools
 
 .
 </li>
 <li>
 A culture that values
 
 strategic thinking, experimentation, and learning
 
 .
 </li>
 </ul>
 
 
</div>

Growth Consultant

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