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customer service manager

The Petshop

<div>
 
 
 Job Overview
 
 
 
 The Customer Service Manager will be responsible for overseeing and managing the customer service department of an omni-channel pet store, The Pet Shop. This role involves ensuring exceptional customer satisfaction across all channels (online, in-store, and mobile), resolving customer inquiries and complaints, and optimizing the overall customer experience.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Team Management:
 
 
 <ul>
 <li>
 Recruit, hire, and train customer service representatives.
 </li>
 <li>
 Develop and implement performance metrics and standards.
 </li>
 <li>
 Provide ongoing coaching, mentoring, and development opportunities.
 </li>
 <li>
 Manage team schedules and ensure adequate staffing levels across all channels.
 </li>
 </ul>
 
 
 Customer Service Operations:
 
 
 <ul>
 <li>
 Handle complex customer inquiries and complaints across all channels.
 </li>
 <li>
 Develop and implement customer service policies and procedures that align with the omni-channel strategy.
 </li>
 <li>
 Analyze customer feedback and identify areas for improvement across channels.
 </li>
 <li>
 Monitor customer satisfaction metrics and implement strategies to enhance them.
 </li>
 </ul>
 
 
 Omni-Channel Integration:
 
 
 <ul>
 <li>
 Ensure seamless integration between online and in-store customer experiences.
 </li>
 <li>
 Develop and implement strategies to encourage customers to use multiple channels.
 </li>
 <li>
 Monitor and optimize the performance of self-service channels (e.g., online chat, FAQs).
 </li>
 </ul>
 
 
 Customer Experience Optimization:
 
 
 <ul>
 <li>
 Collaborate with other departments (e.g., marketing, sales, operations) to improve the overall customer experience.
 </li>
 <li>
 Identify opportunities to enhance the omni-channel shopping experience.
 </li>
 <li>
 Implement customer loyalty programs and initiatives.
 </li>
 </ul>
 
 
 Quality Assurance:
 
 
 <ul>
 <li>
 Ensure adherence to quality standards and service level agreements (SLAs) across all channels.
 </li>
 <li>
 Conduct quality assurance audits and provide feedback to the team.
 </li>
 <li>
 Monitor and resolve customer complaints and issues promptly.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum of 5 years of experience experience in customer service management, preferably in an omni-channel retail setting.
 </li>
 <li>
 Strong leadership and interpersonal skills.
 </li>
 <li>
 Excellent communication and problem-solving abilities.
 </li>
 <li>
 Proficient in customer relationship management (CRM) software and omnichannel customer service platforms.
 </li>
 <li>
 Knowledge of the pet industry and products is a plus.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Pet-friendly workplace.
 </li>
 <li>
 Life and medical Insurance.
 </li>
 <li>
 Employee discount.
 </li>
 <li>
 Career growth opportunities.
 </li>
 <li>
 Fast paced and dynamic environment.
 </li>
 </ul>
 
 
</div>

Customer Service Manager

Rightangled

<div>
 
 About M&eacute;detone
 
 
 
 M&eacute;detone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are looking for a skilled Customer Service Manager to lead our customer service team and ensure that our clients receive the highest level of support and satisfaction.
 
 
 
 Role Overview
 
 
 
 As the CSM, you will be responsible for overseeing the customer service operations, leading a team of customer service representatives, and ensuring that customer interactions are handled with professionalism and efficiency. Your primary goal will be to enhance customer satisfaction, foster loyalty, and improve the overall customer experience with M&eacute;detone.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Team Leadership: Lead, mentor, and develop a team of customer service representatives, fostering a culture of excellence, accountability, and continuous improvement
 </li>
 <li>
 Customer Experience: Develop and implement customer service policies and procedures to enhance the customer experience. Ensure that all interactions are aligned with M&eacute;detone's values and mission
 </li>
 <li>
 Performance Management: Monitor and evaluate team performance against key performance indicators (KPIs). Conduct regular performance reviews, provide feedback, and implement training programs to address skill gaps
 </li>
 <li>
 Issue Resolution: Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Act as a point of contact for complex customer issues, working collaboratively with other departments as needed
 </li>
 <li>
 Customer Engagement: Promote strong relationships with customers by understanding their needs and expectations. Proactively seek feedback to identify areas for improvement and implement necessary changes
 </li>
 <li>
 Data Analysis: Analyse customer service metrics and data to identify trends and areas for improvement. Prepare reports for senior management to highlight performance and recommend strategies for enhancement
 </li>
 <li>
 Training and Development: Develop and deliver training programs for customer service staff, ensuring they are equipped with the necessary skills and knowledge to provide outstanding service
 </li>
 <li>
 Collaboration: Work closely with other departments, including operations, marketing, and sales, to ensure a cohesive approach to customer service and enhance the overall customer journey
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience: Proven experience in a customer service management role, ideally within the healthcare, pharmacy, or e-commerce sectors
 </li>
 <li>
 Leadership Skills: Strong leadership and team management skills, with the ability to motivate and develop a high-performing customer service team
 </li>
 <li>
 Customer Focus: A passion for delivering exceptional customer service and a deep understanding of customer needs and expectations
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively
 </li>
 <li>
 Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions to enhance customer service delivery
 </li>
 <li>
 IT Proficiency: Familiarity with customer service software, CRM systems, and Microsoft Office applications
 </li>
 <li>
 Adaptability: Ability to thrive in a fast-paced environment and adapt to changing customer needs and business objectives
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join Us?
 
 
 
 At M&eacute;detone, you will be part of a dynamic and supportive team dedicated to making a difference in healthcare. As the Customer Service Manager, you will have the opportunity to shape our customer service strategy and lead a team that is passionate about enhancing the patient experience.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 A Collaborative and Inclusive Team Culture
 </li>
 <li>
 Pension Scheme
 </li>
 <li>
 Employee Discounts on Healthcare Products
 </li>
 <li>
 Professional Development Opportunities
 </li>
 </ul>
</div>

Amentum

<div>Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability.
The Customer Service Manager will be responsible for overseeing the customer service operations for the Defense Logistics Agency (DLA) Full Line Food Service Distribution for Southwest Asian and Eastern Africa (SWAEA) program. This role involves ensuring exceptional service delivery, managing customer inquiries and complaints, and leading a team of customer service representatives to meet and exceed customer expectations.
Key Responsibilities:<ul>
<li>
Manage and lead the customer service team, providing guidance, support, and training to ensure high levels of performance and job satisfaction.</li>
<li>Interact with high level military and government employees in highly visible role</li>
<li>Conduct regular team meetings to communicate updates, address concerns, and foster a collaborative environment.</li>
<li>Develop and implement customer service strategies that enhance the customer experience and improve service delivery.</li>
<li>Establish service level agreements (SLAs) and key performance indicators (KPIs) to measure team performance and customer satisfaction.</li>
<li>Oversee the handling of customer inquiries, orders, and complaints, ensuring timely and effective resolution.</li>
<li>Monitor customer interactions to ensure compliance with company policies and quality standards.</li>
<li>Identify opportunities to streamline customer service processes and implement best practices to enhance efficiency and effectiveness.</li>
<li>Collaborate with other departments to improve service offerings.</li>
<li>Prepare and analyze reports on customer service metrics, including response times, resolution rates, and customer satisfaction scores.</li>
<li>Use data analysis to identify trends, areas for improvement, and opportunities for training and development.</li>
<li>Build and maintain strong relationships with customers to understand their needs and gather feedback for continuous improvement.</li>
<li>Act as a point of escalation for complex customer issues and ensure satisfactory resolution.</li>
<li>Develop training materials and programs to enhance the skills and knowledge of the customer service team.</li>
<li>Foster a culture of continuous learning and improvement within the customer service department.</li>
<li>Perform other duties as required.</li>
</ul>
QUALIFICATIONS<ul>
<li>
Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.</li>
<li>Minimum of 5 years of experience in customer service management, preferably in the food service or logistics industry.</li>
<li>Knowledge of food service industry standards and customer service best practices.</li>
<li>Experience in government contracting.</li>
<li>Strong leadership, communication, and interpersonal skills.</li>
<li>Proficient in customer service software and Microsoft Office Suite.</li>
<li>Must be able to obtain and maintain facility credentials/authorization.</li>
</ul>
PREFERRED QUALIFICATIONS<ul>
<li>
Active Secret Clearance</li>
<li>Familiarity with DLA policies and procedures.</li>
<li>Certification in customer service management (e.g., CSAP, CCMP) is a plus.</li>
</ul>
OTHER RESPONSIBILITIES<ul>
<li>
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.</li>
<li>Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.</li>
<li>Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.</li>
</ul>
This position is pending contract award. 
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.</div>

Sharjah Islamic Bank

Careers for a Changing World of Islamic Banking. Customer Service Manager Posted On 12 Sep, 2025Type PermanentJob Category Retail Banking - BranchesJob Purpose:The Customer Service Manager will be primarily responsible for providing high-quality support to walk-in customers, assisting them with the use of digital channels (including MFK and the mobile app), monitoring the queuing system, and ensuring that all customers are attended promptly and efficiently.KEY ACCOUNTABILITIES:Customer Service:<ul><li>Provide high-level customer service and ensure a smooth and efficient customer experience.</li><li>Attend to and resolve issues and complaints that arise with customers. Refers to higher supervision in cases required.</li><li>Liaises with Head Office on behalf of customers to ensure follow up and timely processing of their complaints, problems, etc.</li><li>Promote and encourage the use of digital banking solutions available within the branch to enhance service efficiency.</li><li>Identify and address bottlenecks that may affect customer wait times, implementing solutions to improve service flow.</li><li>Monitor and report any technical issues or malfunctions related to ATMs or Multi-Function Kiosks (MFKs) within the branch.</li><li>Ensure all customers are attended to in a timely and satisfactory manner, maintaining service quality standards</li></ul>Consumer Protection:Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.The employee should demonstrate a thorough understanding of Consumer Protection Regulations and adhere to the bank's standards for fair treatment of customers, ethical conduct, prompt resolution of customer complaints, provide accurate and comprehensive information to customers, and compliance with applicable laws and regulations. The employee should continuously strive to improve their knowledge of Consumer Protection Regulations and seek opportunities to provide input on bank policies and practicesAdhere to all bank's policies and procedures.Qualifications, Experiences & Technical Skills:<ul><li>Minimum Experience: 1-2 years experience in the same function</li><li>Language Skills: Arabic & English (Proficient)</li><li>Computers/ Systems / Software Skills: Good command of MS Office</li></ul>Sharjah Islamic Bank (SIB) started servicing the society in 1975; providing banking services to individuals and companies. An Amiri decree; released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was suited the first bank to convert to Islamic Banking in 2002.The revolutionizing from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the banks entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks.

Customer Service Manager, Dubai & Sharjah

Petrame

<ul><li>Job Title: Customer Service Manager</li><li>Job Ref: CS-MGR-250825</li><li>Opening: 1</li><li>Career Level: Manager / Mid-Senior Level</li><li>Location: Dubai - UAE</li><li>Hybrid (Onsite and Remote) / Flexible Location: Option available for senior, highly skilled, and experienced applicants.</li><li>Education: Bachelor's degree in Business Administration, Management, or related field.</li><li>Experience: 5-8 Years in customer service, with at least 2 years in a supervisory or managerial role.</li><li>Industry Focus: Weighing Equipment, Lifting & Material Handling, Mechatronics, and Industrial Automation.</li></ul> Introduction We are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices. Responsibilities <ul><li>Lead and manage the customer service team to deliver professional, efficient, and high-quality support.</li><li>Develop and implement policies, procedures, and service standards.</li><li>Oversee inbound and outbound customer interactions across phone, email, and digital channels.</li><li>Resolve escalated issues and maintain strong customer relationships.</li><li>Monitor customer feedback, satisfaction, and response times to ensure service excellence.</li><li>Collaborate with sales, technical, and operations teams to ensure smooth customer experiences.</li><li>Recruit, train, and coach customer service staff.</li><li>Prepare regular reports on customer service performance and recommend improvements.</li><li>Implement technology and CRM tools to optimize support processes.</li></ul> Qualifications <ul><li>Bachelor's degree in Business Administration, Management, or related field.</li><li>5-8 years of experience in customer service, with at least 2 years in a leadership/managerial role.</li><li>Strong leadership and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with CRM systems and customer support tools.</li><li>Familiarity with industrial products, weighing systems, or automation is a plus.</li></ul> What We Offer <ul><li>Salary: Competitive package tailored to attract the best.</li><li>Working Days: Monday to Friday, with a 2-day weekend.</li><li>Benefits: Employment visa, annual paid leave, insurance, transportation, and more.</li><li>Location: Positions available in Dubai.</li><li>Remote: Working remotely can be an option for some positions and senior staff.</li></ul>How to Apply<ul><li> Click here to submit your CV to our WhatsApp </li><li>Complete the Online Application Form: For a preferred method of submission, click the 'Apply for this job' button below to fill out and submit the official online application form.</li></ul>

Customer Service Manager Petra Mechatronics

NÓRA

<div>
 
 
 Start date: Immediately
 
 
 
 
 Location:
 
 Dubai Design District (D3) / Dubai (On-site)
 
 
 
 
 
 
 About N&Oacute;RA
 
 
 
 N&Oacute;RA is a Dubai-based womenswear label designing elevated, modest pieces crafted from high-quality natural fibers. The brand is stocked on leading luxury platforms including Ounass and Galeries Lafayette. You can learn more at noralabel.com and follow us on socials @nora.label.
 
 
 
 
 
 We&rsquo;re hiring an in-person Sales &amp; Customer Service Manager to lead the showroom client experience, drive sales, and coordinate smooth service across appointments, digital channels, and returns.
 
 
 Key Responsibilities
 <ul>
 <li>
 Host and manage in-person showroom appointments end-to-end
 </li>
 <li>
 Provide styling + fit guidance, know product measurements, and upsell/cross-sell confidently
 </li>
 <li>
 Manage client support in person and across digital channels (email/WhatsApp/DMs as applicable)
 </li>
 <li>
 Process returns/exchanges and maintain a return reasons tracker by product/SKU
 </li>
 <li>
 Liaise with Fulfilment, Operations, and Accounting to align on dispatches, exchanges, payments/refunds, and urgent requests
 </li>
 <li>
 Prepare weekly and monthly trade reports
 </li>
 </ul>
 
 
 
 What You Can Bring
 <ul>
 <li>
 3-5+ years of sales experience in luxury fashion sales/clienteling (showroom/boutique environment)
 </li>
 <li>
 Arabic is a must (English required)
 </li>
 <li>
 Strong product knowledge and ability to match recommendations to client needs (stylist mindset)
 </li>
 <li>
 Confident working towards sales targets and KPIs
 </li>
 <li>
 Warm, polished, service-first approach with strong discretion
 </li>
 <li>
 Highly organized, proactive, and calm under pressure
 </li>
 <li>
 Proactive follow-ups and strong attention to detail
 </li>
 <li>
 Computer literacy (trackers/reporting; Shopify/POS experience is a plus)
 </li>
 <li>
 Detail-oriented problem solver with a strong sense of urgency
 
 </li>
 </ul>
 What We Offer
 <ul>
 <li>
 Competitive salary + commission (% of sales generated)
 </li>
 <li>
 Opportunity to grow into Head of Client Experience as we scale
 </li>
 <li>
 Visa sponsorship
 </li>
 <li>
 Medical insurance
 </li>
 <li>
 Clothing allowance + employee discount
 </li>
 </ul>
 
 
 
 
 
 To apply:
 
 Please send your
 
 CV + cover letter
 
 to
 
 info@noralabel.com
 
 with the subject line:
 
 APPLICATION FOR A SALES &amp; CS MANAGER
 
 
</div>

Sales & Customer Service Manager (Luxury Fashion) - Dubai (Full-time)

Nóra

Start date: ImmediatelyLocation: Dubai Design District (D3) / Dubai (On-site)About N&Oacute;RAN&Oacute;RA is a Dubai-based womenswear label designing elevated, modest pieces crafted from high-quality natural fibers. The brand is stocked on leading luxury platforms including Ounass and Galeries Lafayette. You can learn more at noralabel.com and follow us on socials @nora.label.We&rsquo;re hiring an in-person Sales &amp; Customer Service Manager to lead the showroom client experience, drive sales, and coordinate smooth service across appointments, digital channels, and returns.Key Responsibilities<ul><li>Host and manage in-person showroom appointments end-to-end</li><li>Provide styling + fit guidance, know product measurements, and upsell/cross-sell confidently</li><li>Manage client support in person and across digital channels (email/WhatsApp/DMs as applicable)</li><li>Process returns/exchanges and maintain a return reasons tracker by product/SKU</li><li>Liaise with Fulfilment, Operations, and Accounting to align on dispatches, exchanges, payments/refunds, and urgent requests</li><li>Prepare weekly and monthly trade reports</li></ul>What You Can Bring<ul><li>3-5+ years of sales experience in luxury fashion sales/clienteling (showroom/boutique environment)</li><li>Arabic is a must (English required)</li><li>Strong product knowledge and ability to match recommendations to client needs (stylist mindset)</li><li>Confident working towards sales targets and KPIs</li><li>Warm, polished, service-first approach with strong discretion</li><li>Highly organized, proactive, and calm under pressure</li><li>Proactive follow-ups and strong attention to detail</li><li>Computer literacy (trackers/reporting; Shopify/POS experience is a plus)</li><li>Detail-oriented problem solver with a strong sense of urgency</li></ul>What We Offer<ul><li>Competitive salary + commission (% of sales generated)</li><li>Opportunity to grow into Head of Client Experience as we scale</li><li>Visa sponsorship</li><li>Medical insurance</li><li>Clothing allowance + employee discount</li></ul>To apply: Please send your CV + cover letter to info@noralabel.com with the subject line: APPLICATION FOR A SALES &amp; CS MANAGERJob Type: Full-timeLanguage:<ul><li>Arabic (Required)</li></ul>Willingness to travel:<ul><li>100% (Required)</li></ul>

Explore 5186+ Customer service manager in Charge Jobs In Dubai this January. Find roles across top companies and apply now to boost your career.

5186 customer service manager jobs IN Charge Jobs In Dubai

Customer Service Manager

Customer Service Manager

Customer Service Manager

Customer Service Manager, Dubai & Sharjah

Customer Service Manager Petra Mechatronics

Sales & Customer Service Manager (Luxury Fashion) - Dubai (Full-time)

Sales & Customer Service Manager (Luxury Fashion) - Dubai (Full-time)