assistant manager

assistant manager customer service - mdw Jobs in Chicago

assistant manager customer service - mdw

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customer experience coordinator

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customer service logistics coordinator

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customer service/vendor management

customer service manager

Southwest Airline Career Page

<div>
 Back to search results
 
 
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 Department
 
 
 
 JOB DESCRIPTION
 
 
 Ground Operations
 
 
 
 Our Company Promise
 
 
 
 We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 For external applicants only:
 </li>
 <li>
 Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Illinois or Indiana.
 </li>
 <li>
 Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
 
 
 </li>
 </ul>
 and not selected for the Assistant Manager Customer Service position at MDW within the last 12 months.***
 
 
 
 Job Summary
 
 
 
 The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what&rsquo;s important in their lives through friendly, reliable, and low-cost air travel. Our Assistant Manager Customer Service supports our Purpose in their work championing Customer Service Teams at our station. This role works collaboratively with Leaders in Ground Operations to coordinate all Station functions, ensure a safe operation, foster Southwest Hospitality, and drive on-time performance. The Assistant Manager Customer Service brings their leadership and unique background to this growing Station, where they'll have an opportunity to drive the future of Ground Operations.
 
 
 Additional details
 
 
 <ul>
 <li>
 A role that includes working assigned shifts. Shifts can include early mornings, late evenings, weekends, and holidays.
 </li>
 <li>
 U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
 
 </li>
 </ul>
 We&rsquo;re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 
 
 
 Model The Southwest Way To
 
 
 
 <ul>
 <li>
 Guide and lead team members using SWA talent management practices to coach, develop and engage employees
 </li>
 <li>
 Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
 </li>
 <li>
 Invest in leadership and self-growth through participating in continuous learning and development
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Actively coordinate with all Departments to maintain the Station's on-time performance
 </li>
 <li>
 Monitor staffing in all areas and verify that overtime is used properly
 </li>
 <li>
 Drive performance processes by setting goals and objectives, monitoring results against key metrics, and holding responsible parties accountable for results
 </li>
 <li>
 Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
 </li>
 <li>
 Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
 </li>
 <li>
 Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
 </li>
 <li>
 Advise Management and other departments in understanding the assigned functional work area's purpose, current workload, and methodology for assignment delivery
 </li>
 <li>
 Coach and develop to establish a diverse talent pipeline
 </li>
 <li>
 Complete assigned and project tasks with minimal direction
 </li>
 <li>
 Meet or exceed performance goals through effective decisions
 </li>
 <li>
 May perform other job duties as directed by Employee&rsquo;s Leaders
 
 
 </li>
 </ul>
 
 Knowledge, Skills, And Abilities
 
 
 
 <ul>
 <li>
 Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
 </li>
 <li>
 Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
 </li>
 <li>
 Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
 </li>
 <li>
 Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
 </li>
 <li>
 Skilled in assessing the performance of yourself, other individuals, or organizations to make improvements or take corrective action
 </li>
 <li>
 Ability to listen to, understand and communicate ideas presented in writing and/or in speaking with others
 </li>
 <li>
 Ability to tell or recognize when something is wrong or is likely to go wrong
 </li>
 <li>
 Ability to apply general rules to specific problems to produce answers that make sense
 
 
 </li>
 </ul>
 Education
 
 
 <ul>
 <li>
 Required: High School Diploma or GED
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Fully functioning, broad knowledge of Airline Operations
 
 
 </li>
 </ul>
 Licensing/Certification
 
 
 <ul>
 <li>
 Must be able to obtain a SIDA badge and meet all local airport requirements
 
 
 </li>
 </ul>
 Physical Abilities
 
 
 <ul>
 <li>
 Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
 </li>
 <li>
 Ability to communicate and interact with others in the English language to meet the demands of the job
 </li>
 <li>
 Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 </li>
 <li>
 Ability to perform physical activities such as lifting (50lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing
 
 
 </li>
 </ul>
 
 Other Qualifications
 
 
 
 <ul>
 <li>
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 </li>
 <li>
 Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
 </li>
 <li>
 Must be at least 18 years of age
 </li>
 <li>
 Must be able to comply with Company attendance standards as described in established guidelines
 
 
 </li>
 </ul>
 
 Pay &amp; Benefits
 
 
 
 Competitive market salary from $95,750 per year to $106,400 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
 
 
 
 Benefits You&rsquo;ll Love
 
 
 
 <ul>
 <li>
 Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 </li>
 <li>
 Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
 </li>
 <li>
 Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan&mdash;when Southwest profits, you profit***
 </li>
 <li>
 Competitive health insurance for you and your eligible dependents
 </li>
 <li>
 Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
 </li>
 <li>
 Explore more benefits you&rsquo;ll love: https://careers.southwestair.com/benefits
 </li>
 <li>
 Pay amount doesn&rsquo;t guarantee employment for any particular period.
 </li>
 <li>
 401(k) Company match contributions are subject to the plan&rsquo;s vesting schedule. Match contributions may vary based on the position.
 </li>
 <li>
 Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
 
 </li>
 </ul>
 
 
 Southwest Airlines is an Equal Opportunity Employer.
 
 
 
 
 Please print/save this job description because it won't be available after you apply.
 
 
 
 Job Posting End Date
 
 
 
 09/08/2025
 
 
 Apply now
 
 
 
 Email This Job To
 
 
 
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</div>

Assistant Manager Customer Service - MDW

Mejuri

<div>
 Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world&mdash;shifting it from a traditional gift to to a personal choice rooted in self-expression.
 
 
 Founded by third-generation jeweler Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn&rsquo;t require a special occasion, and it should never come with guilt. It&rsquo;s about celebrating yourself&mdash;your style, your life, your everyday.
 
 
 Mejuri meets customers where they are&mdash;online, in app, and through a growing global retail footprint of 45+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.
 
 
 
 The Role:
 
 
 
 It has never been a more exciting time to join the retail leadership team here at Mejuri! Our global retail team is growing more than ever, with stores opening across Canada, the US, and UK. By the end of year, we will have 30 stores in our scaling retail network.
 
 
 As our newest Assistant Store Manager, you are a charismatic leader with exceptional service and sales acumen. Reporting into the Store Manager you will be responsible for supporting all aspects of the store including operations, driving customer service excellence, increasing profitability and fostering an environment of motivation and engagement to enable the store team to achieve company goals and objectives.
 
 
 You are a dynamic individual with an entrepreneurial mindset, exceptional customer service skills and a passion for leading and coaching teams. In supporting the Store Manager, you are second in command and have a tremendous impact on driving growth and achieving the KPI&rsquo;s, providing the best in class customer service experience for our clients, supporting talent acquisition &amp; development activities, visual merchandising, and operations, while demonstrating the Mejuri core values. You will play an important part in developing a retail environment that is deeply focused around our clients and set the foundation for our sales culture. You are obsessed with every detail when it comes to the customer journey and excel in data-driven decision making.
 
 
 
 Sales:
 
 
 
 <ul>
 <li>
 Support the development of store business strategies, as defined by the Store and District Manager
 </li>
 <li>
 Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team
 </li>
 <li>
 Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers
 </li>
 <li>
 Review weekly and monthly sales and product performance data taking action to improve sales performance
 </li>
 <li>
 Establish and implement changes to improve product performance where possible
 </li>
 <li>
 Improve sales performance of the team through feedback, coaching and training
 </li>
 <li>
 Review space productivity data and take action to maximize productivity and sales performance
 </li>
 <li>
 Gather insights from customers, communicating them to HQ
 </li>
 <li>
 Support in store marketing and promotional initiatives at a high standard and communicate cross functionally
 </li>
 <li>
 Support local and community events and lead the event submission process at the store, aiming for 2 events at a minimum per fiscal quarter. Follow the Events Playbook submission process and own the post-mortem reporting.
 </li>
 <li>
 Improve the quality of the in-store customer experience by communicating and training staff on Mejuri&rsquo;s Steps of Selling, fostering relationships through the Mejuri Brand story.
 </li>
 <li>
 Provide in-store coaching to staff, working alongside them to demonstrate best practices in hosting, customer service and product knowledge.
 </li>
 <li>
 Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers.
 </li>
 <li>
 Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to Mejuri HQ as needed.
 </li>
 <li>
 Promptly respond to and escalate any customer complaints.
 
 
 </li>
 </ul>
 
 Leadership:
 
 
 
 <ul>
 <li>
 Assist the Store Manager in coaching and developing a service-minded and high performing team
 </li>
 <li>
 Assist in the hiring process for key team members in your store.
 </li>
 <li>
 Build and promote strong collaborative relationships in your market and HQ
 </li>
 <li>
 Create and participate in new hire onboarding and training activities for team members, ensuring a high standard for delivery
 </li>
 <li>
 Foster a performance culture of ownership, continuous improvement and goal achievement
 </li>
 <li>
 Clearly communicate expected standards and demonstrate desired behaviours. Lead by example!
 </li>
 <li>
 Assist Store Manager in monitoring Employee Relations related matters, fostering a positive work environment
 </li>
 <li>
 Manage employee turnover by contributing to a positive, harmonious and stimulating work environment that builds engagement
 </li>
 <li>
 Embed the Mejuri values into the team&rsquo;s daily activities
 </li>
 <li>
 Continuously network and build a candidate pipeline for current and future openings
 </li>
 <li>
 Monitor team compliance with Mejuri policies and procedures
 
 
 </li>
 </ul>
 
 Operations:
 
 
 
 <ul>
 <li>
 Supporting maintenance of visual and operational standards with the leadership team
 </li>
 <li>
 Assist with the store schedule and apply the practices of labour optimization when scheduling to support great customer experience
 </li>
 <li>
 Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems, processes). Communicate with HQ where appropriate
 </li>
 <li>
 Manage all office and cleaning supply inventory, placing orders as needed via our supply vendor.
 </li>
 <li>
 Manage team to prepare for and conduct stock-takes in a timely and effective manner
 </li>
 <li>
 Report any issues within the store to the Head Office including maintenance, cleaning and safety issues.
 </li>
 <li>
 Manage security of store, products and team, raising any issues with Head Office
 
 
 </li>
 </ul>
 
 What you'll bring to the team:
 
 
 
 <ul>
 <li>
 Experience as a leader in retail, sales or customer service
 </li>
 <li>
 Understanding of local market challenges and requirements relevant to new store openings
 </li>
 <li>
 A desire to deliver exceptional customer service
 </li>
 <li>
 Demonstrated understanding of service excellence in a consumer environment
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Data-driven decision making
 </li>
 <li>
 Tactical thinking
 </li>
 <li>
 You stay current and are on top of trends in retail, you&rsquo;re well connected, and you know how to navigate and grow your network to get the introductions you need
 </li>
 <li>
 The desire to work in a fast paced, entrepreneurial environment &ndash;you understand the importance of experimentation and iteration
 </li>
 <li>
 Bonus: you&rsquo;ve worked at a start-up or fast growing company
 
 
 </li>
 </ul>
 
 Benefits at Mejuri:
 
 
 
 <ul>
 <li>
 Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
 </li>
 <li>
 Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
 </li>
 <li>
 Semi-annual performance reviews.
 </li>
 <li>
 A generous product discount!
 
 
 </li>
 </ul>
 
 Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of
 
 $29-$32
 
 per hour based on a candidate&rsquo;s experience and qualifications.
 
 
 
 
 At Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things&mdash;together.
 
 
 
 Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment.
 
 Success, for us, means living our values relentlessly.
 
 
 
 Our values are:
 
 
 
 RAISE THE BAR
 
 | Stay Curious, Share/Seek Feedback and Strive for Excellence
 
 
 
 CUSTOMER OBSESSED
 
 | Get Close to the Customer and prioritize them in our decisions
 
 
 
 EMPOWERED OWNERS |
 
 Treat the company like your own and take initiative
 
 
 
 FIND A WAY|
 
 Seek simple, creative solutions, and act fast
 
 
 
 DRIVE RESULTS
 
 | Be clear on your goals and be relentless in achieving them
 
 
 
 TEAM FIRST
 
 | Value team success over personal Ego
 
 
 
 Accommodation / Accessibility:
 
 
 
 Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual&rsquo;s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
 
 
 Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
 
 
</div>

Assistant Store Manager

CCC - Corporate Coverage Company

<div>
 
 Description
 
 
 
 Responsible for providing excellent Customer Service through coaching the administration of this team in proper procedures, managing team members in achieving daily/weekly tasks, and goal setting. Ensure an effective structure, processes, and procedures are in place to control and measure day to day task efficiency and effectiveness. Responsible for maintaining control of weight scales, billing and entry of tickets into the system, accurate data entry, manage and approve team timecards in payroll system and serve as a site HR liaison. This role will work in cohesion with and report directly to the CFO.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 To perform this job successfully, an individual must be able to perform each essential duty assigned satisfactorily.
 
 
 
 Daily Duties Include, But Not Limited To
 
 
 
 <ul>
 <li>
 Learn and act as a backup or support for all office personnel staff; scale operator, customer service, A/P, A/R and other duties assigned.
 </li>
 <li>
 Setup new vendor and customer accounts for both payments and miscellaneous charges.
 </li>
 <li>
 Manage monthly customer reporting transmission.
 </li>
 <li>
 Manage all office staff to ensure completion of daily tasks and duties
 </li>
 <li>
 Review accounting checklists with accounting team on a daily basis for completion of work and then follow up for reports being returned from managers filled out.
 </li>
 <li>
 Coordinate monthly meetings with Plant Manager and Senior Leaders to develop opportunities for areas of improvement for staffing changes, responsibilities, training needed and / or staffing growth.
 </li>
 <li>
 Manage employee schedules; approve time off and weekly payroll in a timely manner.
 
 
 </li>
 </ul>
 
 Supervisory Responsibilities
 
 
 
 This role will have 6 &ndash; 8 direct reports.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Associate degree preferred but not required if qualified candidate has adequate work experience
 </li>
 <li>
 5+ years in an office setting directly supervising others
 </li>
 <li>
 Excellent management and leadership skills
 </li>
 <li>
 Strong communication skills both written and verbal
 </li>
 <li>
 Detail-oriented and high level of initiative
 </li>
 <li>
 Computer literacy, Microsoft suite proficiency and TRUX software program experience a plus
 </li>
 <li>
 Must have valid Driver&rsquo;s License and reliable form of transportation
 </li>
 <li>
 1 &ndash; 3 years in solid waste and recycling industry preferred
 
 
 </li>
 </ul>
 This is a part time position 5 days a week. Target 25-30 hours/week at $30/hour.
</div>

Office Manager

Cherry Hill Programs

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 About Photogenic and Cherry Hill Programs
 
 
 
 Since 2001, the core of Photogenic is creating unique souvenir photography solutions. As the Souvenir Division of Cherry Hill Programs, the Photogenic team brings the magic to every experience by capturing moments that last a lifetime. In partnership with retail locations, tourist attractions and destinations across North America, our company contributes millions of holiday and souvenir experiences for children and families, year after year.
 
 
 As Assistant Manager, you will work alongside our Operations Manager as you lead, develop and motivate the local team to achieve personal, professional and company goals.
 
 
 
 Our Assistant Manager Will Also
 
 
 
 <ul>
 <li>
 Promote a positive, collaborative environment and maintain our core values and policies
 </li>
 <li>
 Take photos and provide guests with memorable souvenirs to take home
 </li>
 <li>
 Photography experience not required
 </li>
 <li>
 Address and resolve customer concerns or service failures appropriately to ensure optimal guest experiences and recovery
 </li>
 <li>
 Ensure daily operations are maintained as scheduled
 </li>
 <li>
 Lead by example and reinforce policies and procedures established by Operations Manager/Regional Manager
 </li>
 <li>
 Coach and develop team members to drive revenue, reduce cost and provide world class guest service
 </li>
 <li>
 Establish and maintain positive and successful vendor relations with staff at all locations and assist where needed
 </li>
 <li>
 Assist Operations Manager with administrative tasks such as inventory, scheduling, training and/or recruiting
 </li>
 <li>
 All other duties as assigned
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Positive attitude and strong work ethic
 </li>
 <li>
 Team player who can work independently and understands the importance of leadership
 </li>
 <li>
 Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions
 </li>
 <li>
 Ability to process sales transactions and comfortable with cash handling
 </li>
 <li>
 Flexibility and willingness to work during &ldquo;peak&rdquo; retail hours, such as evenings, weekends, and holidays
 </li>
 <li>
 Comfortable working in an outdoor environment in natural weather conditions
 
 
 </li>
 </ul>
 
 Knowledge, Experience &amp; Skill
 
 
 
 <ul>
 <li>
 Previous supervisory/management experience preferred
 </li>
 <li>
 Demonstrate excellent interpersonal and communication skills
 </li>
 <li>
 Strong people management skills and a passion for developing talent
 </li>
 <li>
 Ability to lift and carry equipment up to 50 pounds and stand for prolonged periods of time
 
 
 </li>
 </ul>
 
 What Else Can You Expect
 
 
 
 <ul>
 <li>
 A fun, fast paced, and passionate environment
 </li>
 <li>
 Career advancement opportunities
 </li>
 <li>
 Flexible schedule
 </li>
 <li>
 Referral program
 </li>
 <li>
 Free photos for friends and family
 
 
 </li>
 </ul>
 
 We Work Together to Win Together
 
 
 
 Our mission is simple: to bring magic to every experience by capturing moments that last a lifetime. We believe that building a diverse team, with a variety of backgrounds and experiences, is the best way to bring our mission to life.
 
 
 Cherry Hill Programs strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every employee plays a part in our Company&rsquo;s success and makes this a great place to work. Our people are the heart of our organization and the foundation of our success. Driven by our core values of safety, diversity, integrity, and collaboration, we strive to promote a culture that supports and encourages creativity, fairness, and inclusion.
</div>

Souvenir Assistant Manager - Skydeck

Screw Machine Engineering Co., Inc.

Job Overview We are seeking a dedicated and experienced Customer Service/Vendor team member to be part of our customer support team. The ideal candidate will possess strong communication skills and a passion for delivering exceptional client services. This role requires a proactive approach to managing customer inquiries, resolving issues, and enhancing overall customer satisfaction.Duties<ul><li>Responds prompty to incoming calls, emails and online inquires from customers while maintaining a professional demeanor.</li><li>While working collaboratively with the manufacturing team, process and manage incoming customer purchase orders in the system in a timely manner according to established department procedures.</li><li>Strong bilingual skills, with proficiency in English a plus.</li><li>Proactively follow up with customers regarding estimated shipment dates for orders, providing timely updates to maintain transparency.</li><li>Proficient in Microsoft Office Suite. Experience with JobBOSS manufacturing system a plus.</li><li>Experience in sales or client services is highly desirable.</li><li>Provide timely and accurate information on incoming customer order status requests.</li><li>Coordinates activities involved with purchasing goods and services, such as raw material, equipment, tools, parts for customers orders.</li><li>Confers with vendors to obtain product and service information, such as price, availability, and delivery schedule.</li><li>Prepare purchase orders.</li><li>Maintains procurement records, such as items or services purchased, costs, and delivery. Shares information in a timely manner to rpoduction team.</li><li>Proactively follow up with vendors regarding estimated shipment dates for orders, providing timely updates to management.</li><li>Be comfortable working in a fst-pased manufacturing environment.</li></ul>Job Type: Full-timePay: From $20.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k) matching</li><li>Health insurance</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service/Vendor Management

Peet's Coffee

<div>
 Peet&rsquo;s is currently seeking passionate Assistant Store Managers. The Assistant Store Manager role serves as a developmental role towards becoming a Store Manager, working towards achieving readiness within 12 to 18 months .(
 
 Promotional opportunities are contingent upon availability of roles and your flexibility around work location).
 
 In the role, Assistant Store Managers expand and deepen that unwavering commitment to mastery by ensuring unequaled quality and service. They focus on daily operations of the coffee bar including sales performance while ensuring excellent customer service. The Assistant Store Manager drives growth through ownership and authenticity while contributing to the development of our Baristas.
 
 
 
 What Does it take to be a Successful Assistant Manager?
 
 
 
 Inspirational Leader
 
 
 <ul>
 <li>
 Promotes a culture of authenticity, respect, dignity, and integrity.
 </li>
 <li>
 Facilitates change and supports employee growth.
 </li>
 <li>
 Inspires a shared purpose and engagement.
 </li>
 <li>
 Models a passion and commitment to continued success.
 
 
 </li>
 </ul>
 Delivers Operational Excellence
 
 
 <ul>
 <li>
 Effectively utilizes tools and has a strong sense of ownership to drive results.
 </li>
 <li>
 Has an unwavering commitment to the quality of in-store operations and customer experience.
 </li>
 <li>
 Champions the ongoing spirit of development and professional growth across the team.
 </li>
 <li>
 Supports a culture that attracts, retains, and develops the highest quality Shift Leaders, Baristas.
 
 
 </li>
 </ul>
 
 The Ideal Candidate Will
 
 
 
 <ul>
 <li>
 Have a minimum of two years&rsquo; experience as a retail manager/supervisor with superior customer service standards and/or related experience and training.
 </li>
 <li>
 Have the desire and ability to develop into a &lsquo;ready now level&rsquo; for Store Manager role at Peet&rsquo;s within 12 months.
 </li>
 <li>
 Have the responsibility to drive their own development through partnership with the Store Manager and District Leader.
 </li>
 <li>
 Consistently demonstrate performance that embodies Peet&rsquo;s Vision, Mission and Values.
 </li>
 <li>
 Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first and quality-focused mentality.
 </li>
 <li>
 Carry themselves professionally, be agile and maintain composure in a fast-paced environment.
 </li>
 <li>
 Have strong time-management and delegation skills.
 </li>
 <li>
 Possess good problem-solving skills and sound judgment.
 </li>
 <li>
 Be an excellent communicator, relating well to customers and fellow Peetniks at all levels.
 </li>
 <li>
 Be extremely reliable and punctual.
 </li>
 <li>
 Have the ability to perform various physical tasks during the work shift.
 
 
 </li>
 </ul>
 
 What Benefits do Assistant Store Managers Receive?
 
 
 
 At Peet&rsquo;s we hire the best people and are committed to supporting our employees and rewarding them for their work. That&rsquo;s one of the reasons we offer the following compensation and benefits
 
 
 <ul>
 <li>
 Starting hourly pay, based on a 40 hour work week, between $52,000- $60,000 per year
 </li>
 <ul>
 <li>
 Pay ranges are determined based on several factors including:
 </li>
 <ul>
 <li>
 Geography (local wage requirements and market conditions)
 </li>
 <li>
 Skills and experience (number of years and industry experience)
 </li>
 <li>
 Location sales volume
 </li>
 </ul>
 </ul>
 <li>
 401(k) plan, with generous matching.
 </li>
 <li>
 Full medical, dental and vision insurance.
 </li>
 <li>
 Employee Assistance Program including mental health resources for all employees.
 </li>
 <li>
 Tuition scholarship opportunities through Oregon State University E Campus to any of the 95+ OSU degrees offered as well as Online Career Educational Programs, through LinkedIn Learning.
 </li>
 <li>
 Opportunities for growth and advancement.
 </li>
 <li>
 Paid vacation, holidays and sick leave.
 </li>
 <li>
 Bonus program - paid monthly.
 </li>
 <li>
 Pay adjustments may be awarded in conjunction with strong employee performance documented by the performance evaluation process, role changes or market conditions.
 </li>
 <li>
 Free coffee and fresh baked goods as well as an employee discount.
 
 </li>
 </ul>
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.
 
 To view the complete job description, which includes the essential duties for this role: Assistant Store Manager Job Description.
 
 
 Peet&rsquo;s is proud to be an Equal Opportunity Employer. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local ordinances.
 
 
 For more information about our craft and who we are please visit our website.
 
 
 We look forward to hearing from you!
 
 
</div>

City of Chicago - Assistant Store Manager

Explore 306+ Customer service manager in Chicago this September. Find roles across top companies and apply now to boost your career.

306 customer service manager jobs IN Chicago

Assistant Manager Customer Service - MDW

Assistant Store Manager

Assistant Store Manager

Office Manager

Souvenir Assistant Manager - Skydeck

Customer Service/Vendor Management

City of Chicago - Assistant Store Manager