customer experience coordinator Jobs in Chicago

customer experience coordinator

customer experience operations analyst Jobs in Chicago

customer experience operations analyst

customer service logistics coordinator Jobs in Chicago

customer service logistics coordinator

customer service/vendor management Jobs in Chicago

customer service/vendor management

customer success manager

customer service vendor management

Screw Machine Engineering Co., Inc.

Job Overview We are seeking a dedicated and experienced Customer Service/Vendor team member to be part of our customer support team. The ideal candidate will possess strong communication skills and a passion for delivering exceptional client services. This role requires a proactive approach to managing customer inquiries, resolving issues, and enhancing overall customer satisfaction.Duties<ul><li>Responds prompty to incoming calls, emails and online inquires from customers while maintaining a professional demeanor.</li><li>While working collaboratively with the manufacturing team, process and manage incoming customer purchase orders in the system in a timely manner according to established department procedures.</li><li>Strong bilingual skills, with proficiency in English a plus.</li><li>Proactively follow up with customers regarding estimated shipment dates for orders, providing timely updates to maintain transparency.</li><li>Proficient in Microsoft Office Suite. Experience with JobBOSS manufacturing system a plus.</li><li>Experience in sales or client services is highly desirable.</li><li>Provide timely and accurate information on incoming customer order status requests.</li><li>Coordinates activities involved with purchasing goods and services, such as raw material, equipment, tools, parts for customers orders.</li><li>Confers with vendors to obtain product and service information, such as price, availability, and delivery schedule.</li><li>Prepare purchase orders.</li><li>Maintains procurement records, such as items or services purchased, costs, and delivery. Shares information in a timely manner to rpoduction team.</li><li>Proactively follow up with vendors regarding estimated shipment dates for orders, providing timely updates to management.</li><li>Be comfortable working in a fst-pased manufacturing environment.</li></ul>Job Type: Full-timePay: From $20.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k) matching</li><li>Health insurance</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service/Vendor Management

Walgreens

<div><ul><li>Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.</li><li>
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.</li><li>
Models and delivers a distinctive and delightful customer experience.</li></ul> 

Customer Experience<ul><li>
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li></ul>
Operations<ul><li>
Responsible for holding store keys to open and close without management as necessary.</li><li>
Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.</li><li>
Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.</li><li>
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).</li><li>
Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.</li><li>
Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.</li><li>
Assist with ensuring the Outdate program is followed with team members.</li><li>
Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.</li><li>
Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.</li><li>
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.</li><li>
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li><li>
Has working knowledge of store systems and store equipment.</li><li>
Assist at Pharmacy out window as requested.</li><li>
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li><li>
Responsible for bag checks of team members before leaving the store.</li><li>
Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>
Completes special assignments and other tasks as assigned.</li></ul>
Training &amp; Personal Development<ul><li>
Attends training and completes PPLs requested by Manager.</li></ul>
Communications<ul><li>
Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.</li><li>
Reports disciplinary issues and customer complaints to management.</li></ul> 

Basic Qualifications 
<ul><li>
One year of prior leadership, supervisory, or retail key holder work experience.</li><li>
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li></ul> 

Preferred Qualifications 
<ul><li>
Prefer the knowledge of store inventory control.</li><li>
We will consider employment of qualified applicants with arrest and conviction records.</li><li>
Obtains and maintains valid PTCB certification or pharmacy license as required by state. 
 
An Equal Opportunity Employer, including disability/veterans. 
 
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits</li></ul> 

Salary Range: $19 - $21 / Hourly</div>

Shift Lead

STERIS

<div>At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.<div><div><div><h2 class="jobSectionHeader">
</h2></div><div>Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electromechanical and electronic units. This is STERIS' main line of OEM equipment (Washers, Sterilizers, Ultrasonic cleaners, Steam Generators, Cart Washers), it is our largest equipment portfolio (160 pieces of equipment), and consists of the equipment our company was founded on. Come advance your career with us in this role! 
Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful.</div></div><div><div><h2 class="jobSectionHeader"> 
What you'll do as an Equipment Service Technician:</h2>
</div><div><ul><li>Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.</li>
<li>Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.</li>
<li>Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues.</li>
<li>The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory.</li>
<li>Provide support to various locations within assigned territory depending on the service agreements and Customer needs.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader">The Experience, Skills, and Abilities needed or Required:</h2>
</div><div><ul><li>High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.</li>
<li>Valid driver&rsquo;s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.</li>
<li>Ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.</li>
<li>Customer and team engagement experience.</li>
<li>Effective written and verbal communication skills.</li>
<li>Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multiple systems).</li>
<li>Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.</li>
<li>Must be able to be compliant with hospital/customer credentialing requirements.</li>
<li>#LI-DC</li>
</ul></div></div><div><div><h2 class="jobSectionHeader">What STERIS offers:</h2>
</div><div>
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. 

<div>
Here is just a brief overview of what we offer: 
<ul><li>Base Salary+ Incentive Compensation Program</li><li>Company Provided Vehicle+ Cell Phone+ Laptop</li><li>Hands-on Training Program</li><li>Paid Time Off + 9 Corporate Holidays Per Year</li><li>Excellent Healthcare, Dental, and Vision Benefits</li><li>Healthcare and Dependent Flexible Spending Accounts</li><li>Long/Short Term Disability Coverage</li><li>401(k} with a Company Match</li><li>Parental Leave</li><li>Tuition Reimbursement Program</li><li>Additional Add-On Benefits/Discounts</li><li>Assessment and Promotional opportunity after 18 months of service</li></ul></div></div></div></div>
Pay range for this opportunity is $60,137.50 - $77,825.00. This position is eligible for bonus participation. 


Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. 


STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits 


Open until position is filled.<div> 
</div>
<div><div>STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.</div>
<div></div>
<div>If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.</div>
<div></div>
<div>STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.</div>
<div></div>
<div>The full affirmative action program, absent the data metrics required by &sect; 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location&rsquo;s HR Office during normal business hours.</div></div></div>

Medical Equipment Service Technician

CCC - Corporate Coverage Company

<div>
 
 Description
 
 
 
 Responsible for providing excellent Customer Service through coaching the administration of this team in proper procedures, managing team members in achieving daily/weekly tasks, and goal setting. Ensure an effective structure, processes, and procedures are in place to control and measure day to day task efficiency and effectiveness. Responsible for maintaining control of weight scales, billing and entry of tickets into the system, accurate data entry, manage and approve team timecards in payroll system and serve as a site HR liaison. This role will work in cohesion with and report directly to the CFO.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 To perform this job successfully, an individual must be able to perform each essential duty assigned satisfactorily.
 
 
 
 Daily Duties Include, But Not Limited To
 
 
 
 <ul>
 <li>
 Learn and act as a backup or support for all office personnel staff; scale operator, customer service, A/P, A/R and other duties assigned.
 </li>
 <li>
 Setup new vendor and customer accounts for both payments and miscellaneous charges.
 </li>
 <li>
 Manage monthly customer reporting transmission.
 </li>
 <li>
 Manage all office staff to ensure completion of daily tasks and duties
 </li>
 <li>
 Review accounting checklists with accounting team on a daily basis for completion of work and then follow up for reports being returned from managers filled out.
 </li>
 <li>
 Coordinate monthly meetings with Plant Manager and Senior Leaders to develop opportunities for areas of improvement for staffing changes, responsibilities, training needed and / or staffing growth.
 </li>
 <li>
 Manage employee schedules; approve time off and weekly payroll in a timely manner.
 
 
 </li>
 </ul>
 
 Supervisory Responsibilities
 
 
 
 This role will have 6 &ndash; 8 direct reports.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Associate degree preferred but not required if qualified candidate has adequate work experience
 </li>
 <li>
 5+ years in an office setting directly supervising others
 </li>
 <li>
 Excellent management and leadership skills
 </li>
 <li>
 Strong communication skills both written and verbal
 </li>
 <li>
 Detail-oriented and high level of initiative
 </li>
 <li>
 Computer literacy, Microsoft suite proficiency and TRUX software program experience a plus
 </li>
 <li>
 Must have valid Driver&rsquo;s License and reliable form of transportation
 </li>
 <li>
 1 &ndash; 3 years in solid waste and recycling industry preferred
 
 
 </li>
 </ul>
 This is a part time position 5 days a week. Target 25-30 hours/week at $30/hour.
</div>

Office Manager

Evergreen Real Estate Group

<div>
 Position Title: Assistant Property Manager &ndash;Affordable
 
 
 Department: Property Management
 
 
 Reports To: Property Manager
 
 
 FLSA Status: Non-Exempt
 
 
 
 Position Summary
 
 
 
 The Assistant Property Manager is responsible for supporting the Property Manager in the day-to-day operations of affordable housing communities. This includes a range of functions such as leasing, resident support, regulatory compliance, rent collection, office administration, and coordination of maintenance and vendor services. While some Assistant Property Managers focus on compliance and recertifications, others may take on leasing or operational tasks based on site needs.
 
 
 
 Key Responsibilities
 
 
 
 
 Leadership &amp; Staff Support
 
 
 
 <ul>
 <li>
 Step into site leadership responsibilities when the Property Manager is unavailable.
 </li>
 <li>
 Provide support in onboarding, orienting, and training site staff.
 </li>
 <li>
 Foster a positive and efficient team environment through guidance, collaboration, and example-setting.
 </li>
 <li>
 Provide ongoing support and cross-training to staff to ensure leadership readiness and operational flexibility.
 
 
 </li>
 </ul>
 
 Resident Relations
 
 
 
 <ul>
 <li>
 Deliver responsive, courteous service to residents regarding inquiries, complaints, and maintenance needs.
 </li>
 <li>
 Assist in coordinating resident services, programming, or events.
 </li>
 <li>
 Assist with new resident orientations and maintain a welcoming site environment.
 </li>
 <li>
 Maintain respectful and productive relationships with Resident Council representatives and Social Services personnel (if applicable).
 
 
 </li>
 </ul>
 
 Compliance &amp; Regulatory Management
 
 
 
 <ul>
 <li>
 Ensure adherence to all federal, state, and municipal housing regulations including Fair Housing, ADA, and FCRA.
 </li>
 <li>
 Support certification, recertification, and interim processes based on site needs.
 </li>
 <li>
 Assist with documentation for HUD, LIHTC, and other funding programs as applicable.
 </li>
 <li>
 Remain familiar with the HUD 4350.3 Handbook; attend training as needed to remain current on compliance updates.
 </li>
 <li>
 Assist with preparation for MORs, file audits, and physical inspections.
 
 
 </li>
 </ul>
 
 Leasing &amp; Marketing
 
 
 
 <ul>
 <li>
 Show units and market the property to prospective residents.
 </li>
 <li>
 Assist with outreach efforts, maintenance of the waiting list, and implementation of the approved Resident Selection and Affirmative Fair Housing Marketing Plans.
 </li>
 <li>
 Conduct market surveys and shop competing properties as needed.
 
 
 </li>
 </ul>
 
 Financial &amp; Rent Administration
 
 
 
 <ul>
 <li>
 Collect and record rent payments, fees, and security deposits accurately and timely.
 </li>
 <li>
 Prepare and deliver notices (late rent, lease violations, etc.) in coordination with the Property Manager.
 </li>
 <li>
 Input accounts payable and submit required documentation to the corporate office.
 </li>
 <li>
 Assist with tracking accounts receivable, subsidy receivables, and tenant ledgers.
 
 
 </li>
 </ul>
 
 Office &amp; Operations
 
 
 
 <ul>
 <li>
 Respond to inquiries and manage office reception, phones, and front desk coverage.
 </li>
 <li>
 Maintain accurate and organized records, including certifications, leases, vendor documentation, and correspondence.
 </li>
 <li>
 Support the coordination of vendor work, supply procurement, and staff maintenance schedules.
 </li>
 <li>
 Enter maintenance requests into OneSite and follow up on work orders and unit turnovers.
 
 
 </li>
 </ul>
 
 Maintenance &amp; Property Oversight
 
 
 
 <ul>
 <li>
 Conduct property and unit inspections as assigned.
 </li>
 <li>
 Monitor the condition of the building, common areas, and grounds; report issues promptly.
 </li>
 <li>
 Support emergency response and on-call duties when required.
 
 
 </li>
 </ul>
 Safety &amp; Risk Management
 
 
 <ul>
 <li>
 Report all resident incidents, safety hazards, and work-related injuries immediately to the Property Manager.
 </li>
 <li>
 Assist in completing required safety checklists with the maintenance team.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED required.
 </li>
 <li>
 1&ndash;3 years of experience in affordable housing, leasing, or site operations. Familiarity with HUD, LIHTC, or other compliance programs preferred.
 </li>
 <li>
 Good Moral Character
 
 
 </li>
 </ul>
 
 Licenses &amp; Certifications
 
 
 
 <ul>
 <li>
 Required: Illinois Real Estate Licensee (or must obtain Illniis Residential Leasing License within 120 days of hire).
 </li>
 <li>
 Valid Driver&rsquo;s License and current auto insurance.
 </li>
 <li>
 Certified Occupancy Specialist (COS) or Tax Credit Certification preferred.
 </li>
 <li>
 ARM or CAM designation a plus.
 
 
 </li>
 </ul>
 
 Technical &amp; Other Requirements
 
 
 
 <ul>
 <li>
 Ability to work evenings, weekends, or emergencies as needed.
 </li>
 <li>
 Proficiency in OneSite property management software or equivalent.
 </li>
 <li>
 Knowledge of Microsoft Office (Word, Excel, Outlook, Teams).
 </li>
 <li>
 Strong math skills and ability to reconcile accounts.
 </li>
 <li>
 Ability to professionally interact with residents, vendors, owners, and regulatory staff.
 </li>
 <li>
 Must be adaptable, collaborative, and service-focused.
 </li>
 <li>
 Capable of inspecting buildings, apartments, and grounds.
 
 
 </li>
 </ul>
 
 Physical Demands
 
 
 
 <ul>
 <li>
 Must be able to stand, walk, and sit for extended periods.
 </li>
 <li>
 Occasional climbing, balancing, stooping, kneeling, or lifting up to 25 pounds.
 </li>
 <li>
 Ability to access and inspect units, common areas, and mechanical spaces.
 </li>
 <li>
 Must have reliable transportation, a valid driver's license, active auto insurance, and a reliable personal vehicle for frequent travel.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Customer Focus &ndash; Delivers quality service; responds promptly and respectfully to resident needs.
 </li>
 <li>
 Communication &ndash; Listens well, communicates clearly both verbally and in writing, and presents professionally.
 </li>
 <li>
 Compliance Awareness &ndash; Understands and follows housing regulations; supports compliance documentation.
 </li>
 <li>
 Organizational Skills &ndash; Prioritizes tasks, maintains records, and works efficiently in a multi-tasked environment.
 </li>
 <li>
 Teamwork &ndash; Collaborates with others; supports cross-functional cooperation across site staff.
 </li>
 <li>
 Adaptability &ndash; Responds well to shifting priorities and learns quickly in a dynamic housing environment.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 Frequently exposed to outdoor elements during inspections or emergencies.
 </li>
 <li>
 Occasionally exposed to fumes or cleaning chemicals.
 </li>
 <li>
 Moderate noise level in property office and surrounding areas.
 </li>
 </ul>
</div>

Assistant Property Manager - Affordable

Camping World

<div>IT Procurement, Asset and Contracts Manager
The IT Procurement, Asset and Contracts Manager oversees the procurement of IT equipment and services, manages IT-related financial transactions, and ensures efficient operation of the IT warehouse and inventory. This role combines strategic planning, vendor management, financial oversight, and inventory control to support the organization&rsquo;s IT infrastructure and ensure alignment with business goals.
Duties and Responsibilities
Procurement<ul><li>
Vendor Management: Identify, evaluate, and negotiate with IT vendors and suppliers to ensure quality and cost-effectiveness.</li><li>
Purchase Management: Manage end-to-end IT procurement processes, including sourcing, quotations, purchase orders, and delivery tracking.</li><li>
Contract Negotiation: Review, negotiate, and manage vendor contracts to ensure compliance with organizational policies and standards.</li><li>
Compliance: Ensure procurement activities comply with legal, regulatory, and organizational requirements.</li></ul>
Finance<ul><li>
Budget Management: Develop, monitor, and control the IT procurement budget.</li><li>
Financial Reporting: Prepare and analyze financial reports related to IT procurement, inventory, and warehouse operations.</li><li>
Cost Optimization: Identify opportunities for cost savings and process improvements in IT procurement and inventory management.</li><li>
Invoice Processing: Oversee the processing of IT-related invoices and ensure timely payments.</li></ul>
Contract Management<ul><li>
Contract Lifecycle Oversight: Manage the full lifecycle of IT contracts, including creation, execution, renewal, and termination.</li><li>
Performance Monitoring: Track vendor performance against contract terms and service level agreements (SLAs).</li><li>
Risk Mitigation: Collaborate with legal and compliance teams to identify and mitigate contractual risks.</li><li>
Documentation and Tracking: Maintain a centralized repository of contracts and monitor key dates such as expirations and renewals.</li></ul>
General Management<ul><li>
Team Leadership: Lead and manage procurement, finance, and warehouse teams, providing training, guidance, and performance evaluations.</li><li>
Policy Development: Develop and enforce policies and procedures for IT procurement, financial operations, and warehouse management.</li><li>
Stakeholder Collaboration: Collaborate with IT, finance, and operations teams to align procurement and warehouse strategies with organizational goals.</li><li>
Risk Management: Identify and mitigate risks related to IT procurement, financial discrepancies, and warehouse operations.</li></ul>
Qualifications and Skills<ul><li>
Education: Bachelor&rsquo;s degree in Supply Chain Management, Business Administration, Finance, or a related field. Advanced degrees or certifications (e.g., CPSM, PMP, or ITIL) are a plus.</li><li>
Experience: 5+ years of experience in IT procurement, financial management, or warehouse operations, with at least 2 years in a managerial role.</li><li>
Technical Skills: proficiency in procurement software, financial management tools, and inventory management systems. Familiarity with IT hardware and software.</li><li>
Leadership: Proven ability to lead cross-functional teams and drive operational efficiency.</li><li>
Analytical Skills: Strong analytical and problem-solving skills, with attention to detail.</li><li>
Communication: Excellent written and verbal communication skills to interact with vendors, stakeholders, and team members.</li><li>
Organization: Strong organizational and multitasking abilities to manage complex workflows and meet deadlines.</li></ul>
Key Performance Indicators (KPIs)<ul><li>
Cost savings achieved through procurement and inventory optimization.</li><li>
Accuracy of financial and inventory records.</li><li>
Efficiency of warehouse operations (e.g., order fulfillment time, stock turnover).</li><li>
Employee satisfaction and retention within the managed teams.</li></ul>
This role is vital for ensuring seamless IT operations and resource management, contributing to the organization&rsquo;s technological and operational success. 
**Location of this position is hybrid out of our Lincolnshire, IL offices or alternatively hybrid out of our Chicago, IL offices.**<h3 class="jobSectionHeader">
General Compensation Disclosure</h3><h3 class="jobSectionHeader">
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.</h3>
Pay Range:
$98,490.00-$143,745.00 Annual
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental &amp; vision coverage! For more information please visit: www.mycampingworldbenefits.com<div>
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.</div></div>

IT Procurement, Asset and Contracts Manager

fairlife, LLC

<div>
 fairlife, LLC is a Chicago-based nutrition company that creates great-tasting, nutrition-rich and dairy products to nourish consumers.
 
 
 With over $3B in annual retail sales, fairlife's portfolio of delicious, lactose-free, real dairy products includes:
 
 fairlife&reg; ultra-filtered milk
 
 ;
 
 Core Power&reg;
 
 High Protein Shakes, a sports nutrition drink to support post-workout recovery;
 
 fairlife&reg; nutrition plan&trade;
 
 , a nutrition shake to support the journey to better health.
 
 
 A wholly owned subsidiary of The Coca-Cola company, fairlife, LLC has been recognized by both Fast Company and Nielsen for its industry leading innovation.
 
 
 To learn more about fairlife and its complete line of products, please visit fairlife.com.
 
 
 
 job purpose
 
 :
 
 
 As fairlife continues to experience exponential growth as a company, we are looking for an Indirect Procurement Manager to help advance the strategic sourcing and procurement operations within our Supply Chain Team. This role is directly responsible for managing and overseeing all aspects of developing and implementing sourcing strategies that align with fairlife's strategic objectives. The Indirect Procurement Manager will be tasked with developing and executing upon sourcing strategies across indirect categories with a focus on supplier selection, relationship management and price negotiation. As Indirect Procurement Manager, you will be expected to liaise with multiple stakeholders across various areas of the business internally and externally, and support as a thought leader to drive strategic decision making. This role delivers value by ensuring fairlife partners and contracts favorably with high performing suppliers driving exceptional service, quality, and value for our business.
 
 
 
 responsibilities:
 
 
 
 <ul>
 <li>
 Plan, organize, direct, and control activities related to strategic sourcing for indirect spend, focused on service categories.
 </li>
 <li>
 Analyze spend to develop a productivity pipeline and execute robust category strategies that optimize the supply base.
 </li>
 <li>
 Own, develop, and execute category strategies within indirect services, including but not limited to IT Hardware and Software, Professional Services, Consulting Services, Logistics Services, Leasing engagements, and Wastewater Services.
 </li>
 <li>
 Manage the lifecycle of contracts related to co-manufacturing, own strategic and tactical relationships with all co-manufacturers, ensure vendor adherence to contracted terms, support our internal Operations teams by tracking all performance metrics and supporting all escalations, collaborating with Coca-Cola and manufacturers on improvement projects and initiatives.
 </li>
 <li>
 Identify, support, and implement cost reduction opportunities.
 </li>
 <li>
 Lead Request for Proposal (RFP) process to ensure consistent lowest total cost of ownership.
 </li>
 <li>
 Earn trust with key internal stakeholder teams to collaborate on requirements gathering, while leading RFP development, response review, and supplier selection process.
 </li>
 <li>
 Develop and execute vendor service agreements in close collaboration with Legal Team; Develop and negotiate preferential terms.
 </li>
 <li>
 Manage vendor relationships, track performance, and communicate performance feedback.
 </li>
 <li>
 Identify supply risks in Indirect categories and develop risk mitigation strategies.
 </li>
 <li>
 Leverage functional experts through the sourcing process to assess market conditions, identify spend leverage opportunities, benchmark data, and other related activities.
 </li>
 <li>
 Assist in the development and management of annual budgeting process.
 </li>
 <li>
 Analyze and forecast market inflation trends and work to address any price variances to budget.
 </li>
 <li>
 Monitor, track and report on savings and key performance indicators for category.
 </li>
 <li>
 Resolve any unforeseen problems with suppliers relating to operations, purchasing or quality/performance.
 </li>
 <li>
 Partners with key stakeholders and project teams across the organization identify and prioritize strategic sourcing opportunities for the broader service category.
 </li>
 <li>
 Other duties and category support as assigned and/or identified by the category manager.
 
 
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 </ul>
 
 skills/qualifications required:
 
 
 
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 <li>
 Bachelor's Degree (Preferably in Supply Chain, Procurement, Finance or Engineering).
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 +5 years of indirect services procurement experience (preferably IT in a CPG environment) or equivalent.
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 Excellent negotiation skills, verbal and written communication, and a self-starter.
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 Strong project management background desired with experience in CPG environment.
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 Strong knowledge of contract structures and preferred terms for execution with service agreements.
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 Proactive business results-focused, and proven ability to provide insights that generate value and drive savings.
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 Self-motivated; ability to execute and prioritize in a dynamic environment.
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 Able to thrive in a dynamic and fast-moving environment; Eager to partner and create value-based relationships with team members up, down and across the organization.
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 Ability to influence senior leadership teams at Plant level and Corporate Function level.
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 Ability to handle ambiguity and work in a fast paced, entrepreneurial environment.
 
 
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 </ul>
 
 position location:
 
 Chicago, IL or Coopersville, MI
 
 
 
 reports to
 
 : Indirect Procurement Director
 
 
 
 travel requirements:
 
 30%
 
 
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 <li>
 Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
 
 
 </li>
 </ul>
 Base pay range:
 
 
 $90,000&mdash;$130,000 USD
 
 
 
 fairlife, LLC is an equal opportunity employer. We do not discriminate on the basis of
 
 
 race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All qualified applicants and employees will be given equal opportunity. Selection decisions are based on job-related factors.
 
 
 
 
 In addition to its nondiscrimination commitment, the Company will also provide reasonable accommodation of qualified individuals with known disabilities unless doing so would impose an undue hardship on the Company. If you have a disability and would like to request accommodation in order to apply for a position with us, please email
 
 
 careers@fairlife.com
 
 .
 
 
 
 
 For Recruitment Agencies
 
 
 
 
 
 At fairlife, we manage the majority of our hiring internally through our dedicated Talent Acquisition team, which is actively engaged in direct candidate sourcing. Most of our roles are filled through applications submitted via our careers site or through direct outreach by our team.
 
 
 
 
 As our recruitment is primarily handled in-house, we work only occasionally with external agencies, and only those on our existing, pre-approved vendor list. At this time, we are not reviewing or expanding that list.
 
 
 
 
 
 Unsolicited resumes or submissions from external agencies not authorized by our Talent Acquisition team will be considered direct candidate applications. As such, fairlife will not assume responsibility for any placement fees associated with these submissions.
 
 
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Indirect Procurement Manager, Services

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