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assistant manager - customer service & planning Jobs in Mumbai

assistant manager - customer service & planning

assistant sales manager

client service analyst

customer service manager

Pidilite Industries Limited

<div>
 
 
 
 Job Title:
 
 
 Asst. Manager -
 
 
 Planning &amp; Customer Service &ndash; Organized Retail
 
 
 
 
 Vertical:
 
 
 Manufacturing Operations &amp; SCM
 
 .
 
 
 
 
 
 
 
 
 Job Objective:
 
 
 
 
 The Supply Chain Customer Service Assistant Manager oversees the complete order-to-delivery cycle, ensuring service level improvements through efficient coordination across internal teams, external partners, Customers and logistics service providers. This role demands strategic thinking, operational excellence, and strong leadership to drive service performance and continuous improvement.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Own the end-to-end order fulfilment process from order receipt to final delivery
 </li>
 <li>
 Monitor delivery timelines and proactively resolve delays or disruptions
 </li>
 <li>
 Optimize OTIF (On-Time In-Full) performance and reduce lead times
 </li>
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 Act as the escalation point for complex customer issues and complaints
 </li>
 <li>
 Build strong relationships with key customers and ensure service-level agreements are met
 </li>
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 Analyze customer feedback and implement service improvements
 </li>
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 Collaborate with sales, planning, procurement, logistics, and finance teams to align on order priorities and inventory availability
 </li>
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 Coordinate with transporters, and warehouse teams to ensure timely dispatch and delivery
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 Lead, mentor, and develop a team of supply chain depot coordinators
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 Conduct regular performance reviews and training sessions to build team capability
 </li>
 <li>
 Track KPIs such as order accuracy, delivery performance (Fill Rate, Lead Time), and complaint resolution time
 </li>
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 Drive process improvements for organized retail (MT, E-Com, Q-Com and Corporate)
 </li>
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 Prepare dashboards and reports and customer reviews, implement automation and digital tools to streamline workflows
 </li>
 <li>
 Monthly S&amp;OP inputs reports.
 </li>
 </ul>
 
 
 
 
 
 
 Required Experience:
 
 
 
 <ul>
 <li>
 Minimum 5 years in Customer Service of MT, E-Com &amp; CSD with FMCG, proven experience in process simplification, Project Management &amp; Execution with customer facing experience.
 </li>
 </ul>
 
 
 
 Education:
 
 
 Graduate + MBA preferably in Supply chain Management
 
 
 
 
 Required Competencies &amp; Skills:
 
 
 
 <ul>
 <li>
 Objective Analytical Thinking.
 </li>
 <li>
 Solid understanding of Planning, Customer Service.
 </li>
 <li>
 Expertise in Supply Chain Process optimization.
 </li>
 <li>
 Team Player.
 </li>
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 Change Management &amp; Project Management.
 </li>
 </ul>
 
 
 
 IT Knowledge:
 
 
 
 <ul>
 <li>
 Expert understanding in SAP.
 </li>
 <li>
 Advance Excel &amp; Microsoft Power Point.
 </li>
 <li>
 Power BI and Automation Tools.
 </li>
 </ul>
</div>

Assistant Manager - Customer Service & Planning

Unilever

<div>
 
 Title-
 
 Assistant Manager - Supply Planning
 
 
 
 Function-
 
 Supply Chain
 
 
 
 Location-
 
 Mumbai HO
 
 
 
 Req ID-
 
 R-1164484
 
 
 
 Key Responsibility
 
 
 
 The role of a Asst Supply Planning Manager is to optimize inventory, service and cost while dealing with volatility. Lead must be the supply chain face for the relevant category and collaborate with customer marketing, planning, and sales teams continuously. He/ She will be leading the team of central supply and network planners and branch customer service team to bring in efficiencies and manage disruptions. Lead must work with planning excellence, demand planning and distribution planning to implement new technologies in planning and customer service. He/she should lead supply chain strategy to build an agile, efficient, collaborative, and aligned end to end network. Provide leadership and inspiration to drive cost savings projects. He/ She will have to collaborate with all branches and be the supply chain point of contact for the category and other supply chain teams.
 
 
 Here is how your day at Unilever would look like:
 
 
 <ul>
 <li>
 Create production plans basis forward demand
 </li>
 <li>
 Collaborate with category on going plan for the category
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 <li>
 Collaborate with the Sales and Central Planning team to prepare SC actions as relevant
 </li>
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 Review production plans to meet demand at optimum service and inventory levels at every depot
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 Planning for event prebuild and full execution
 </li>
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 Lead all activation networks to drive efficiency and agile Supply Chain
 </li>
 <li>
 Do collab and coordination with factory teams to ensure best availability with cost
 </li>
 <li>
 Collaborate with Manufacturing , Procurement and Logistics teams to ensure service level
 </li>
 <li>
 Leverage digital and AI based planning tools and develop future models to improve efficiencies
 </li>
 <li>
 Drive projects
 
 
 </li>
 </ul>
 
 Key KPIs
 
 
 
 <ul>
 <li>
 Service-CCFOT, MSTN and Day 0 CCF
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 Inventory- RDOH, Glide path, DBNR
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 Others- CPT, Km travelled, Business waste
 </li>
 <li>
 System Implementation- Digital planning skills
 
 
 </li>
 </ul>
 
 Key Stakeholders
 
 
 
 <ul>
 <li>
 Category Teams- Marketing, Customer Marketing
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 Factory teams
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 Customer Development- -CCMs, ASMs
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 Planning- Central Demand and Distribution Planning teams, Planning Excellence,
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 Delivery- Branch Fulfilment teams and Central Logistics
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 Category &amp; SC Finance
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 Procurement and R&amp;D.
 
 
 </li>
 </ul>
 
 Experience Requirement
 
 
 
 <ul>
 <li>
 Min 2 yrs of experience in Supply Planning/ Demand Planning /Customer Service/ Supply chain other verticals
 
 
 </li>
 </ul>
 
 Educational Qualification
 
 
 
 Graduate in Engineering / Finance /MBA in Supply Chain Management
 
 
 All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent - please verify before proceeding
</div>

Assistant Manager - Supply Planning

TotalEnergies

<div>
 
 
 
 Responsibilities:-
 
 
 
 
 
 
 <ul>
 <li>
 Review &amp; validation of Customer Enrolment in SAP and inducting them about company&rsquo;s policies and process for order placement.
 </li>
 <li>
 Managing the entire order cycle for the customers &ndash; Receipt&rarr;confirmation&rarr;Invoicing&rarr;Delivery
 </li>
 <li>
 Acknowledge Customer orders in 24 hours and provide delivery information to them within 72 hours
 </li>
 <li>
 Performing invoicing activities for all segment distributors and customers of Lubricant division
 </li>
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 Bridge the gap between demand and supplies, complaint redressals through systematic processing of orders and active coordination
 </li>
 <li>
 Timely review of open orders and take appropriate actions on servicing all orders.
 </li>
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 Ensuring all schemes, prices, cash discounts are captured correctly on invoice as per policy
 </li>
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 Provide Payment Adjustments to Corporate Affairs (Accounts) team on regular basis to avoid order block due to open Items/overdues.
 </li>
 <li>
 Raising relevant credit note/debit note requests with proper calculations and attaching necessary documents in workflow. Follow-up with account for release of credit/debit notes
 </li>
 <li>
 Raising Credit Limit request in workflow as per customer/sales request
 </li>
 <li>
 Performing invoice reversals &amp; return inwards as per process
 </li>
 </ul>
 
 
 
 
 
 
 QUALIFICATIONS/EXPERIENCE REQUIRED
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree with exposure to Accountancy and proficiency in MS Office. MBA Preferred.
 </li>
 <li>
 Min. 3 years&rsquo; experience in Customer Handling
 </li>
 <li>
 Strong Communication Skills &amp; Customer service orientation
 </li>
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 Troubleshooting and multi-tasking skills
 </li>
 </ul>
 
 
 
 
 
 Please note:- This role will be on 6 months contract period on third party vendor
 
 
 
 
 
 
 
 Interested candidates can share their resumes on pooja.wadhwa@external.totalenergies.com
 
 
 
 
 
 
 Regards
 
 
 Pooja Wadhwa
 
</div>

Customer Service Executive

Larsen & Toubro

<div>
 <ul>
 <li>
 Driving and tracking Weekly , Monthly, Quarterly and Yearly -Leads , Walkins and Revenue - Both from Booked base and Employee base for the LnT group.
 
 
 </li>
 </ul>
 Leads Target_( week month quarter)
 
 
 Walkins Target_
 
 
 Revenue Target_
 
 
 Targets will be decided after meeting each team member individually and based upon
 
 
 
 What's Overall Company's Plan And What Launches Are Planned.
 
 
 
 <ul>
 <li>
 Aligning, Training and Motivating the Function teams - CRM, Customer excellence , Possession team , LnT Finance,Call center team to generate quality leads .
 
 
 </li>
 </ul>
 Each of these functions will be given a Leads, Walkins and Revenue Target. we will need to drive it.
 
 
 <ul>
 <li>
 Building rapport and relationship with Booked base and Employee base and act as consultant and relationship manager for the base assigned.
 
 
 </li>
 </ul>
 Booked and Employee Base will be divided among the team.
 
 
 Each manager needs to own the base and do callings and meetings to generate Self sourced leads.
 
 
 50 connects / 5 Meetings daily .
 
 
 <ul>
 <li>
 Role will be Site based and once a week Review meeting will happen at HO.
 
 
 </li>
 </ul>
 Loyalty Sales managers will be based out of sales office where the launch is going on or where the most potential is there.
 
 
 In Launch full team will be based out of launch site.
 
 
 During Sustenance 1 member each at 4 active sustenace sites.
 
 
 Willingness to travel is a must.
 
 
 <ul>
 <li>
 Coordination with closing teams at site level to generate referrals for booked and Employee base and leverage the relationships of closing teams also.
 </li>
 <li>
 Team will be fully trained of Loyalty and associate referral pitch and benefits.
 
 
 </li>
 </ul>
 They will need to ensure that each and every Booked client and employee is aware of the benefits .
 
 
 Mailers , whatsapp campaigns to be done for the base.
 
 
 <ul>
 <li>
 Participate in key handovers, Registrations and events to generate quality leads by pitching the programme.
 </li>
 <li>
 Clients escalations coming to sales office need to ensure are resolved in coordination with Crm and customer excellence team to generate future referrals.
 </li>
 </ul>
</div>

Assistant Manager - CRM

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud &amp; Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Technical administration or troubleshooting to ensure the efficient functionality of the solution.
 </li>
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 Incident Validation, Incident Analysis, Solution recommendation
 </li>
 <li>
 Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
 </li>
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 Act as a point of escalation for Level-1 customer service analysts
 </li>
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 Coordinate with IT teams on escalations, tracking, performance issues, and outages.
 </li>
 <li>
 Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
 </li>
 <li>
 Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
 </li>
 <li>
 Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
 </li>
 <li>
 Publish weekly reports and monthly reports on customer service operations activity.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
 </li>
 <li>
 Experience in troubleshooting platform related issues, data backup, restoration, retention
 </li>
 <li>
 Maintains awareness of latest technologies in the domain
 </li>
 </ul>
</div>

Assistant Manager

Adani Airport Holdings Ltd

<div>
 
 Responsibilities
 
 
 
 Baggage Shift Management:
 
 
 Oversees all baggage handling operations during the assigned shift including stand up briefings ensuring smooth baggage flow and timely aircraft departures &amp; monitors baggage handling processes and takes corrective actions to address any disruptions.
 
 
 Coordinates with other departments, such as check-in and AOCC to ensure efficient baggage handling and passenger experience.
 
 
 
 Team Supervision
 
 
 
 Lead, supervise, and support baggage handling staff, including baggage handlers, coordinators, and supervisors, ensuring adherence to safety and operational protocols in shift.
 
 
 Schedule and manage shift rosters, ensuring adequate staffing for efficient baggage operations while maintaining compliance with labor regulations.
 
 
 Conduct regular briefings and safety drills to keep team members informed of daily goals, safety procedures, and operational updates.
 
 
 
 Performance Monitoring And Quality Assurance
 
 
 
 Track and assess key performance indicators (KPIs), such as baggage delivery time, mishandling rates, and customer complaints, to ensure adherence to service standards.Ensure the valid data collation and support the lead tof the data analysis to explore the methods to improve the performance .
 
 
 Conduct quality checks on baggage operations to ensure compliance with airport and airline policies, and implement necessary adjustments.
 
 
 Customer Service;
 
 
 Handles passenger inquiries and complaints related to baggage handling &amp; resolves issues promptly and professionally, ensuring passenger satisfaction.
 
 
 Provides information and assistance to passengers regarding baggage policies and procedures based on situational requirement .
 
 
 
 Compliance And Safety Management
 
 
 
 Ensures adherence to all safety regulations and procedures related to baggage handling &amp; conducts regular safety inspections and audits.
 
 
 Reports safety incidents and near-misses, taking corrective actions to prevent future occurrences.
 
 
 
 Stakeholder Coordination
 
 
 
 Collaborate with internal and external stakeholders, including airline staff, security, and ground handling companies, to maintain efficient baggage flow and resolve operational challenges.
 
 
 Serve as a point of contact for airline representatives regarding baggage concerns, coordinating closely to ensure positive service delivery.
 
 
 Liaise with equipment vendors to manage any urgent maintenance or technical issues, ensuring minimal disruption to baggage handling.
 
 
 
 Qualifications
 
 
 
 Educational Qualifications:
 
 
 Bachelor's degree in Arts/ Commerce/ Science.
 
 
 
 Work Experience
 
 
 
 5-8 years of experience in Airlines/ GHAs within the aviation industry as a Ramp manager or Duty Manager with reporting of size 20+ , Experience of handling the Customs, Load and Trim of the flights or Turn around coordinator for Airlines , Some experience about the baggage handling in Airlines/ GHAs .
</div>

Duty Manager - Baggage Operations

<div>
 
 Role &ndash; Assistant Key Account Manager
 
 
 
 
 Location &ndash; Mumbai
 
 
 
 
 Function &ndash; Customer Development
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Sustainable Customer Growth &ndash; The AKAM is responsible for top-line growth for the eCommerce accounts by activating the levers of portfolio, efficient fulfilment, financial hygiene, and customer experience
 </li>
 <li>
 Execution Rigour&ndash; The AKAM will need to build processes to drive efficiency in execution on the platform in terms of online availability, pricing and media assets
 </li>
 <li>
 Negotiations and Operations &ndash; The AKAM must have the ability to negotiate both strategically and tactically in an agile fast paced channel
 </li>
 <li>
 Working with collaborative teams &ndash; The role requires working closely with Shopper Marketing, Customer Service, Demand Planning, Business Finance and Capability Teams to achieve joint ambitions for sustainable customer top-line.
 </li>
 <li>
 Customer Relationship -As the face of the organization, the AKAM must demonstrate exceptional interpersonal skills to build long lasting strategic relationships with the customer.
 </li>
 <li>
 Unlocking Capabilities &ndash; As a data rich, future fit channel, the AKAM is always expected to demonstrate the curiosity and drive to build capabilities to solve business problems.
 
 
 </li>
 </ul>
 
 Educational Qualification, Experiences &amp; Skills
 
 
 
 <ul>
 <li>
 MBA/Master&rsquo;s degree.
 </li>
 <li>
 Overall years of experience should be at least 2-5 years of work experience across sales &amp; marketing in FMCG.
 </li>
 <li>
 Experience in e-commerce set-up will be preferred.
 </li>
 <li>
 Technical aptitude and agility to learn web-based tools .
 </li>
 <li>
 Looking for talent with - owners mindset, passion and agility
 
 
 </li>
 </ul>
 
 All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent&mdash;please verify before proceeding
 
</div>

Assistant Key Account Manager

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