client relationship manager Jobs in Mumbai

client relationship manager

client service executive

customer executive sales

customer operations lead

deputy manager - customer service Jobs in Mumbai

deputy manager - customer service

customer service manager

Kotak Life

<div>
 
 Role: Lead - Policy Servicing
 
 
 Title: Chief Manager / Assistant Vice President - Operations
 
 
 Education: Graduate / Post Graduate
 
 
 Experience: 10 years +
 
 
 Work Location: Goregaon (East), Mumbai
 
 
 
 
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 Lead the payout team to efficiently manage and address customer requests well within defines TAT
 </li>
 <li>
 Develop and implement policy owner services and procedures
 </li>
 <li>
 Develop strong inter and intra department relationship
 </li>
 <li>
 Regular communication to the team on process/ developments made within the company
 </li>
 <li>
 Define and communicate policy owner service standard/ TAT.
 </li>
 <li>
 Monitor the daily operations of the payout team.
 </li>
 <li>
 Ensure the necessary resources and tools are available for quality policy owner service delivery.
 </li>
 <li>
 Ensure accurate and appropriate customer communication for all payout process.
 </li>
 <li>
 Ensure adherence of payout requirements and built robust controls on transactions and documents.
 </li>
 <li>
 Ensure accurate reporting to regulators as per defined regulatory calendar.
 </li>
 <li>
 Estimate the yearly forecasting for payout request and headcount requirements.
 </li>
 <li>
 Take corrective action and implement initiatives basis detractors feedback to improve NPS scores.
 </li>
 <li>
 Facilitate audits and ensure satisfactory rating in all internal and external audits.
 </li>
 <li>
 Ensure dashboard/ scorecard is maintained and published on timely manner.
 </li>
 <li>
 Adherence to defined KPI parameters
 </li>
 <li>
 Evaluate performance and identify &amp; address training needs of the team.
 </li>
 </ul>
 
 
 
</div>

Assistant Vice President Operations

Shoppers Stop

<div>
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 
 Design Thinking
 
 : Understands processes data deeply and leverage design choices to explore possible outcomes and to achieve the desired outcome to benefit the organization.
 </li>
 <li>
 
 Bias for Action
 
 : Can work in an ambiguous environment where sufficient data may not be available. Persists to complete tasks/responsibilities, even in the face of difficulties with optimism.
 </li>
 <li>
 
 Analysis Decision Making
 
 : Understands implications for the choices and is able to use that for making decisions. Makes timely, informed decisions that take into account the facts constraints.
 </li>
 <li>
 
 Creativity Innovation
 
 : Knowledge of innovation, ideation, effective brainstorming methods, feasibility analysis and can project how potential ideas may play out in the marketplace. Process/Project Management: Understands processes and principles to drive new initiatives within an organization with guardrails of Time, Cost, Scope Quality of the output.
 </li>
 <li>
 
 Teamwork
 
 : Can work collaboratively with a variety of teams, with transparency and be able to inspire others to work toward common goals by engaging and empowering them.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Own and drive improvement in critical customer facing metrics.
 </li>
 <li>
 Develop continuously evolving strategies for enhancing customer experience based on evolving customer behaviour
 </li>
 <li>
 Gather and analyse customer feedback and insights to understand preferences and behaviours.
 </li>
 <li>
 Identify, monitor, analyze and improve critical input metrics that have causality with the customer facing output metrics.
 </li>
 <li>
 Conduct thorough market research stay abreast of industry developments to identify trends and opportunities.
 </li>
 <li>
 Work with complex data sets from multiple channels to derive meaningful insights.
 </li>
 <li>
 Summarize findings and collaborate with product/tech/business/ops teams to drive experience improvement.
 </li>
 <li>
 Drive innovative projects to enhance customer experience demonstrate a passion for innovation and contribute to driving business growth.
 </li>
 <li>
 Develop a culture of continuous problem-solving and excellence within the team.
 </li>
 <li>
 Promote a strategic, long-term approach to problem resolution.
 </li>
 </ul>
 
 
</div>

Deputy Manager - Customer Service

Amazon

<div>
 
 
 DESCRIPTION
 
 
 
 
 Amazon has one of the largest &amp; most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better &amp; in turn grow their business. This role will be responsible for managing and growing relationships with our key shipper accounts.
 
 
 We are seeking a street-smart, result-oriented candidate with B2B/SME Customer service or operations experience and preferably from the shipping &amp; logistics industry. Candidate should be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities and changing landscapes. One should be collaborative, but equally data-driven and analytical. The individual should constantly strive to expand our understanding of the metrics and industry.
 
 
 Additionally, you will be responsible for maintaining positive shipper experience by managing critical input levers.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Deliver positive experience to assigned shipper accounts and support SMs to grow volume while maintaining hygiene parameters
 </li>
 <li>
 Help refine the business value proposition using local knowledge, secondary research and past data
 </li>
 <li>
 Follow the standard operating processes to scale the working of the function.
 
 
 </li>
 </ul>
 
 Key Responsibilities:
 
 
 
 Handle customer inquiries regarding pickup schedules, delivery status, and shipping-related issues
 
 
 Process and investigate lost, damaged, or delayed package claims
 
 
 Root Cause Analysis (RCA) to be performed individually or support Sales Managers with RCA where necessary to improve performance
 
 
 Coordinate with delivery partners and internal teams to resolve shipping complications
 
 
 Manage pickup &amp; delivery requests/Escalations
 
 
 Track packages and provide real-time updates to customers
 
 
 Document all customer interactions and maintain accurate records
 
 
 Identify and escalate critical issues when necessary
 
 
 Key job responsibilities
 
 
 
 Key Responsibilities:
 
 
 
 Handle customer inquiries regarding pickup schedules, delivery status, and shipping-related issues
 
 
 Process and investigate lost, damaged, or delayed package claims
 
 
 Root Cause Analysis (RCA) to be performed individually or support Sales Managers with RCA where necessary to improve performance
 
 
 Coordinate with delivery partners and internal teams to resolve shipping complications
 
 
 Manage pickup &amp; delivery requests/Escalations
 
 
 Track packages and provide real-time updates to customers
 
 
 Document all customer interactions and maintain accurate records
 
 
 Identify and escalate critical issues when necessary
 
 
 
 
 BASIC QUALIFICATIONS
 
 
 
 
 <ul>
 <li>
 graduation
 
 
 </li>
 </ul>
 
 
 PREFERRED QUALIFICATIONS
 
 
 
 
 <ul>
 <li>
 Excel
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Maharashtra - C32
 
 
 Job ID: A3137883
</div>

Transportation Specialist, Amazon Shipping

Unilever

<div>
 
 
 Job Description
 
 
 
 
 
 Job Title:
 
 Customer Operations Lead
 
 
 
 Function:
 
 Supply Chain
 
 
 
 Location:
 
 Mumbai HO
 
 
 
 Req ID:
 
 R-1171067
 
 
 
 
 Job Description:
 
 
 
 
 The Capability Resource will be part of the E-commerce Customer Operations team, playing a pivotal role in driving capability unlocks that simplify operations and strengthen the transformation agenda. This position is designed to make the E-commerce team future-ready by identifying, implementing, and embedding best-in-class industry practices.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Capability Implementation: Identify and implement relevant capabilities aligned with evolving E-commerce industry standards to enhance operational efficiency.
 </li>
 <li>
 Network OTIF Delivery: Ensure timely execution of key capability projects, meeting On-Time-In-Full (OTIF) targets across the network.
 </li>
 <li>
 Capability Adoption: Drive adoption and integration of new operational unlocks across the E-commerce Supply Chain team to maximize impact.
 </li>
 <li>
 Cross-Functional Collaboration: Partner with Customer Operations (CO), COE, and IT teams to deliver scalable and relevant capabilities.
 </li>
 <li>
 Transformation Agenda: Lead initiatives that support the long-term transformation of the E-commerce team, ensuring readiness for future challenges.
 
 
 </li>
 </ul>
 
 
 Experience Required:
 
 
 
 
 <ul>
 <li>
 3-5 years of experience in a customer service role, preferably in the FMCG/Ecommerce industry
 </li>
 <li>
 Knowledge of SAP and CRM tools will be an added advantage.
 </li>
 <li>
 Experience with data visualization and Business Intelligence tools such as Tableau, Power BI.
 
 
 </li>
 </ul>
 
 
 Qualification &amp; Skills Required:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in any discipline
 </li>
 <li>
 Strong analytical skills
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment.
 </li>
 <li>
 Strong problem-solving and decision-making skills
 
 
 </li>
 </ul>
 All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent&mdash;please verify before proceeding.
</div>

Customer Operations Lead

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Job Title
 
 - Associate Manager-Acquisition(Current Account
 
 
 
 Place of work
 
 - Pan - India
 
 
 
 Business Unit
 
 - Retail Banking
 
 
 
 Function
 
 -Branch Banking
 
 
 
 Compensations
 
 - Best in class in the industry. In addition valuable service awards would apply.
 
 
 
 Job Purpose
 
 
 
 The role entails direct customer interaction and is responsible for business acquisition of current accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 Key / Primary Responsibilities of the Role
 
 - List the primary deliverables
 
 
 <ul>
 <li>
 Acquisition of NTB Current account customers in the identified segment and reference generation from the specified catchment area
 </li>
 <li>
 Ensure acquisition of high quality current accounts in terms of product mix, segments and constitution mix
 </li>
 <li>
 Proactive registration and activation of acquired customers to direct banking channels
 </li>
 <li>
 Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer
 </li>
 <li>
 Assist and support the Sales Manager in catchment mapping and scoping exercise
 </li>
 <li>
 Provide regular feedback to SM / RM on opportunities and customer needs
 </li>
 <li>
 Ensure adherence to selling norms and SOPs defined by the organization
 </li>
 <li>
 Ensure strict compliance with internal guidelines and external regulations
 </li>
 <li>
 Ensure quality sourcing in line with the Bank's policy
 
 
 </li>
 </ul>
 
 Secondary Responsibilities - List the deliverables other than primary, but essential for the role
 
 
 
 <ul>
 <li>
 High degree of market awareness and understanding of customer's needs
 </li>
 <li>
 Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Graduate - Any discipline
 
 
 Part Time / Full Time - Full Time
 
 
 
 Experience
 
 
 
 Minimum Number of Years - 0-4 years
 
 
 Industry &ndash; BFSI
 
 
 Functional Area &ndash; Sales
 
 
 Level / Capacity - Junior Management
</div>

Associate Manager-Acquisition (Current Account)

Enrich

<div>
 
 
 
 Job Description
 
 
 
 
 
 
 
 
 Designation: Store Manager (Business Manager)
 
 
 
 
 
 
 
 Experience required : 7 years as managerial role
 
 
 
 
 
 
 
 Education Qualification: Graduate or MBA
 
 
 
 
 
 
 
 Industry Preferred: Retail, Telecom , Hospitality , Customer service, Salon, Aviation, Beauty &amp; Wellness.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 - Manage daily salon operations, including scheduling, inventory control, and customer service.
 
 
 - Lead, mentor, and motivate the salon team to deliver excellent services and achieve performance targets.
 
 
 - Ensure the salon is clean, organized, and compliant with health and safety regulations.
 
 
 - Develop and implement strategies to increase salon revenue and customer retention.
 
 
 - Handle customer inquiries, feedback, and complaints in a professional and timely manner.
 
 
 - Conduct regular staff meetings and training sessions to ensure high levels of performance and professional development.
 
 
 - Monitor and analyze salon performance metrics, preparing regular reports for senior management.
 
 
 - Stay updated with industry trends and incorporate new techniques and services to keep the salon competitive.
 
 
 
 
 
 
 
 
 
 Criteria:
 
 
 
 
 
 
 &bull; Guest Service Satisfaction &amp; complaint resolution
 
 
 &bull; Team Management (Eg: Motivation, Conflict Resolution)
 
 
 &bull; Inventory Management (Retail &amp; Consumption)
 
 
 &bull; Salon Top Line Numbers (Revenue Target)
 
 
 &bull; Salon Hygiene, upkeep &amp; Maintenance
 
 
 &bull; Accounting &amp; Billing Operations
 
 
 &bull; Capacity, Assets &amp; resource optimization
 
 
 &bull; Bottom line focus (profitability)
 
 
 
 
 
 
 
 
 If interested kindly share your resume on - priya.dhal@enrichbeauty.com
 
 
 Contact number - 8433539066
 
</div>

Store Manager

Explore 239+ Customer service manager in Mumbai this December. Find roles across top companies and apply now to boost your career.

239 customer service manager jobs IN Mumbai

Assistant Vice President Operations

Deputy Manager - Customer Service

Transportation Specialist, Amazon Shipping

Customer Operations Lead

Associate Manager-Acquisition (Current Account)

Associate Manager-Acquisition (Current Account)

Store Manager