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assistant manager - crm retention

customer service manager

Unilever

<div>
 
 Title:
 
 Innovation Planning Manager - HC
 
 
 
 Location:
 
 Mumbai HO
 
 
 
 Function:
 
 Supply Chain
 
 
 
 Req ID:
 
 R-1165342
 
 
 
 Job Description
 
 
 
 The role of a Innovation Planning Manager is to ensure landing of innovations on time in full. . Lead must be the supply chain face for holding network together for the category and collaborate with customer marketing, planning, and R&amp;D teams continuously. In depth understanding is very critical for all the landing of projects along with stakeholder management.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Drive the innovation and renovation networks as per the the Innoflex process of Unilever
 </li>
 <li>
 Well versed with Project Management process and softwares like MS Projects etc.
 </li>
 <li>
 Hold individuals of network team accountable for their responsibilities &amp; timely execution
 </li>
 <li>
 Efficient Stakeholder management for smooth network/project execution
 </li>
 <li>
 Understand the supply chain end to end for better understanding of constraints in network
 
 
 </li>
 </ul>
 
 Key KPIs
 
 
 
 <ul>
 <li>
 Innovation OTIF
 </li>
 <li>
 Service
 </li>
 <li>
 Cost KPIs
 
 
 </li>
 </ul>
 
 Key Stakeholders
 
 
 
 <ul>
 <li>
 Category Teams- Marketing, Customer Marketing
 </li>
 <li>
 Factory teams
 </li>
 <li>
 Planning- Central Demand, Supply and Distribution Planning teams, Planning Excellence,
 </li>
 <li>
 BD and BB teams
 </li>
 <li>
 Category &amp; SC Finance
 </li>
 <li>
 Procurement
 </li>
 <li>
 R&amp;D.
 
 
 </li>
 </ul>
 
 Experience Requirement
 
 
 
 Min 2 yrs of experience in Supply Planning/ Demand Planning /Customer Service/ Supply chain other verticals
 
 
 
 Educational Qualification
 
 
 
 Graduate in Engineering /MBA in Supply Chain Management
 
 
 All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent - please verify before proceeding
</div>

Assistant Innovation Planning Manager - HC

<div>
 
 Entity:
 
 
 
 Customers &amp; Products
 
 
 
 Job Family Group:
 
 
 
 Business Support Group
 
 
 
 Job Description:
 
 
 
 Job Summary:
 
 
 Customer Operations (CO) team is responsible for end to end customer experience management for all customers of Castrol. This includes B2B &amp; B2C customers. The role will be handling CO operations in a particular region / segment. This will include responsibility for Customer Care, Quality, People and Processes within the area of operation. The person would also need to ensure seamless integration of processes across regions.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Accountability for CO operations including Customer Care operation.
 </li>
 <li>
 Handle people, processes and systems for effective delivery of service.
 </li>
 <li>
 Provide leadership in developing and implementing continuous improvement initiatives.
 </li>
 <li>
 Drive operational efficiency by streamlining processes and eliminating waste.
 </li>
 <li>
 Develop and implement strategies to improve overall customer experience.
 </li>
 <li>
 Build and maintain performance metrics to measure success.
 </li>
 <li>
 Identify opportunities for cost savings through improved efficiencies.
 </li>
 <li>
 Build positive relationships with internal and external customers.
 </li>
 <li>
 Optimally communicate goals, expectations, and progress to senior leadership.
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Minimum Qualification: Bachelor&rsquo;s degree or equivalent in business administration or related field. MBA or equivalent experience preferred.
 </li>
 <li>
 Experience: Demonstrated ability of 15 years+ in Customer Service/Operations. Oil proven experience is preferable.
 </li>
 <li>
 Knowledge, Skills, Abilities:
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Proven track record to motivate change and lead interpersonal transformation.
 </li>
 <li>
 Demonstrated ability to prioritize and meet deadlines.
 </li>
 <li>
 Strategic problem solver with a focus on execution.
 </li>
 <li>
 Adaptable and resilient with a growth mindset.
 </li>
 <li>
 Proficiency in MS Office Suite.
 </li>
 <li>
 Able to travel as per requirement.
 
 
 </li>
 </ul>
 
 Travel Requirement
 
 
 
 Up to 25% travel should be expected with this role
 
 
 
 Relocation Assistance:
 
 
 
 This role is eligible for relocation within country
 
 
 
 Remote Type:
 
 
 
 This position is not available for remote working
 
 
 
 Skills:
 
 
 
 Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer-Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization
 
 
 
 Legal Disclaimer:
 
 
 
 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp&rsquo;s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
 
 
 If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
</div>

Customer Operations Manager - India

Larsen & Toubro

<div>
 <ul>
 <li>
 Driving and tracking Weekly , Monthly, Quarterly and Yearly -Leads , Walkins and Revenue - Both from Booked base and Employee base for the LnT group.
 
 
 </li>
 </ul>
 Leads Target_( week month quarter)
 
 
 Walkins Target_
 
 
 Revenue Target_
 
 
 Targets will be decided after meeting each team member individually and based upon
 
 
 
 What's Overall Company's Plan And What Launches Are Planned.
 
 
 
 <ul>
 <li>
 Aligning, Training and Motivating the Function teams - CRM, Customer excellence , Possession team , LnT Finance,Call center team to generate quality leads .
 
 
 </li>
 </ul>
 Each of these functions will be given a Leads, Walkins and Revenue Target. we will need to drive it.
 
 
 <ul>
 <li>
 Building rapport and relationship with Booked base and Employee base and act as consultant and relationship manager for the base assigned.
 
 
 </li>
 </ul>
 Booked and Employee Base will be divided among the team.
 
 
 Each manager needs to own the base and do callings and meetings to generate Self sourced leads.
 
 
 50 connects / 5 Meetings daily .
 
 
 <ul>
 <li>
 Role will be Site based and once a week Review meeting will happen at HO.
 
 
 </li>
 </ul>
 Loyalty Sales managers will be based out of sales office where the launch is going on or where the most potential is there.
 
 
 In Launch full team will be based out of launch site.
 
 
 During Sustenance 1 member each at 4 active sustenace sites.
 
 
 Willingness to travel is a must.
 
 
 <ul>
 <li>
 Coordination with closing teams at site level to generate referrals for booked and Employee base and leverage the relationships of closing teams also.
 </li>
 <li>
 Team will be fully trained of Loyalty and associate referral pitch and benefits.
 
 
 </li>
 </ul>
 They will need to ensure that each and every Booked client and employee is aware of the benefits .
 
 
 Mailers , whatsapp campaigns to be done for the base.
 
 
 <ul>
 <li>
 Participate in key handovers, Registrations and events to generate quality leads by pitching the programme.
 </li>
 <li>
 Clients escalations coming to sales office need to ensure are resolved in coordination with Crm and customer excellence team to generate future referrals.
 </li>
 </ul>
</div>

Assistant Manager - CRM

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud &amp; Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Technical administration or troubleshooting to ensure the efficient functionality of the solution.
 </li>
 <li>
 Incident Validation, Incident Analysis, Solution recommendation
 </li>
 <li>
 Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
 </li>
 <li>
 Act as a point of escalation for Level-1 customer service analysts
 </li>
 <li>
 Coordinate with IT teams on escalations, tracking, performance issues, and outages.
 </li>
 <li>
 Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
 </li>
 <li>
 Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
 </li>
 <li>
 Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
 </li>
 <li>
 Publish weekly reports and monthly reports on customer service operations activity.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
 </li>
 <li>
 Experience in troubleshooting platform related issues, data backup, restoration, retention
 </li>
 <li>
 Maintains awareness of latest technologies in the domain
 </li>
 </ul>
</div>

Assistant Manager

Tata CLiQ Fashion

<div>
 
 
 Role Description:
 
 
 
 We are seeking a dynamic Assistant Manager for CRM &amp; Retention to join our Retention Marketing team. This role is pivotal in driving innovation and executing data-driven CRM strategies across our portfolio of apps&mdash;Tata Cliq, Tata Cliq Luxury, and Tata Cliq Beauty. The ideal candidate will combine strong marketing acumen with technical expertise to deploy innovative retention strategies and optimize communication channels such as push notifications, SMS, WhatsApp, in-app notifications, and email.
 
 
 In this role, you will be responsible for driving new customer engagement tactics, improving existing campaigns, and collaborating with cross-functional teams to enhance our CRM platform&rsquo;s capabilities to meet ambitious revenue and retention targets.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Innovative Marketing Strategies
 
 : Lead and implement cutting-edge CRM strategies that enhance customer engagement across multiple digital channels (Push Notifications, SMS, WhatsApp, In-App notifications, Email).
 </li>
 <li>
 
 Channel Optimization &amp; Innovation
 
 : Explore new technologies, integrate advanced features (e.g., colored background push notifications, rich SMS, dynamic recommendations), and optimize cross-sell/upsell journeys to improve engagement and conversion rates.
 </li>
 <li>
 
 Collaboration with Tech Teams
 
 : Work closely with the tech and product teams to create new campaign triggers, manage data requirements, and implement system upgrades.
 </li>
 <li>
 
 CRM Platform Ownership
 
 : Manage the CRM platform&rsquo;s performance, ensuring data integrity, tool capability, and overall sustainability. Continuously look for improvements in workflows, journeys, and tools.
 </li>
 <li>
 
 Campaign Development &amp; Execution
 
 : Develop and execute innovative campaigns and customer journeys designed to increase Click-Through Rates and Conversion Rates.
 </li>
 <li>
 
 Benchmarking &amp; Research
 
 : Stay ahead of industry trends by conducting primary and secondary research, benchmarking best practices, and applying insights to improve CRM efforts at Tata Cliq.
 </li>
 <li>
 
 Analytics &amp; Reporting
 
 : Track KPIs, measure the success of CRM campaigns, and evaluate the impact of new initiatives. Provide actionable insights to optimize performance across campaigns.
 </li>
 <li>
 
 Stakeholder Management
 
 : Build strong relationships with cross-functional teams (Tech, Product, Third-Party Vendors) to ensure alignment and smooth execution of CRM initiatives.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 2-3 years of experience in CRM, Retention Marketing, or Analytics.
 </li>
 <li>
 Hands-on experience with CRM tools such as CleverTap, WebEngage, MoEngage, Netcore, AppsFlyer, HubSpot, or similar platforms.
 </li>
 <li>
 Strong understanding of campaign delivery processes and the ability to interpret campaign data to drive actionable insights.
 </li>
 <li>
 Proven track record of successfully managing and optimizing multi-channel CRM campaigns (Push, SMS, Email, WhatsApp, In-App).
 </li>
 <li>
 Ability to innovate and think outside the box when designing marketing strategies.
 </li>
 <li>
 Strong stakeholder management skills, with the ability to collaborate effectively across teams and negotiate with tech, product, and third-party vendors.
 </li>
 <li>
 Excellent communication skills, with the ability to present complex findings in a clear and actionable manner.
 </li>
 </ul>
 
 
 Desired Skills:
 
 
 <ul>
 <li>
 A passion for customer engagement and retention.
 </li>
 <li>
 Knowledge of the latest trends in CRM and digital marketing.
 </li>
 <li>
 Data-driven mindset with a focus on continuous optimization and performance improvement.
 </li>
 <li>
 Familiarity with e-commerce platforms and digital marketing tools.
 </li>
 </ul>
</div>

Assistant Manager - CRM Retention

YES BANK

<div>
 
 Role &ndash;Relationship Manager, International Banking
 
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Performance Analysis &ndash;
 </li>
 <li>
 Monitor Financial performance against KPI for the BU
 </li>
 <li>
 Prepare detailed report and presentations for executive leadership summarizing business performance, trends and recommendations
 </li>
 <li>
 Conduct variance analysis to identify root causes of performance gaps and develop action plan
 </li>
 <li>
 Strong understanding of financial numbers, allocation of budgets and developing data-driven insights as part of the unit&rsquo;s business strategy.
 </li>
 <li>
 Regulatory and Compliance submissions &ndash;
 </li>
 <li>
 Closely monitoring and submitting regulatory submissions for compliance with extant regulations
 </li>
 <li>
 Tracking deviations and course correcting on compliance
 </li>
 <li>
 Co-ordinating with internal and external auditors for data extraction and submission
 </li>
 <li>
 Client Servicing and Solutioning &ndash;
 </li>
 <li>
 Responsible for client servicing and maintenance activities of International Banking clients - banks and fintechs
 </li>
 <li>
 Ensuring business continuity through strategic client management and planning
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Post-Graduates and MBA / CA preferred
 </li>
 <li>
 7+ years of experience in business planning, strategy or financial analysis
 </li>
 <li>
 Strong analytical skills with understanding of forecasting techniques
 </li>
 <li>
 Excellent communication and presentation skills required for preparation of management review decks
 </li>
 <li>
 Ability to work closely and cohesively with various departments of the bank including finance, compliance, audit and business units
 </li>
 </ul>
</div>

Assistant Relationship Manager

Talent Corner HR Services Pvt Ltd

<div>
 
 
 Job Description &ndash; Service Engineer/GET
 
 
 
 
 Location:
 
 Mumbai, Coimbatore
 
 
 
 Department:
 
 Service
 
 
 
 Position:
 
 Service Engineer (Mechanical / Electrical)
 
 
 
 Experience:
 
 Fresher or up to 1 year
 
 
 
 Qualification:
 
 Diploma / BE in Mechanical or Electrical Engineering
 
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 <ul>
 <li>
 Install, commission, and service machinery at client sites.
 </li>
 <li>
 Troubleshoot technical issues (mechanical/electrical) and provide effective solutions.
 </li>
 <li>
 Conduct preventive maintenance and ensure machine uptime.
 </li>
 <li>
 Provide technical support and training to customers.
 </li>
 <li>
 Maintain proper documentation of service activities (reports, checklists, etc.).
 </li>
 <li>
 Coordinate with the Service Manager and Head Office for escalations and support.
 </li>
 <li>
 Ensure customer satisfaction through prompt service and professional interaction.
 </li>
 </ul>
 
 
 
 
 
 Key Skills Required
 
 
 <ul>
 <li>
 Strong technical knowledge in Mechanical or Electrical fundamentals.
 </li>
 <li>
 Basic understanding of industrial machinery.
 </li>
 <li>
 Problem-solving and analytical skills.
 </li>
 <li>
 Willingness to travel extensively (up to 70% of the time).
 </li>
 <li>
 Good communication and interpersonal skills.
 </li>
 </ul>
 
 Ability to work independently and as part of a team.
 
</div>

Service Engineer (Freshers-Mechanical/Electrical)

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