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customer service agent

customer service officer

Floward

<div>
 Floward
 
 
 
 Job Purpose
 
 
 
 Customer support provided through Outbound calls and responsible of contacting customers who have inquiries or concerns related to their order or accounts, to identify the customer's needs, resolve issues, and provide solutions in a timely manner, processing customer's orders, handling the surveys and feedback.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service Responsibilities
 
 
 
 <ul>
 <li>
 Contacting the customers who have inquiries or concerns related to their order or accounts.
 </li>
 <li>
 Identifying the customer&rsquo;s needs and resolving issues to ensure the customer&rsquo;s satisfaction.
 </li>
 <li>
 Providing the customers with solutions in a timely manner.
 </li>
 <li>
 Contacting the customers and identifying their needs.
 </li>
 <li>
 Responding efficiently and accurately to customers and explaining possible solutions in a timely manner and ensuring that customers feel supported and valued.
 </li>
 <li>
 Making calls to customers and resolving their complaints, or other issues with products or services.
 </li>
 <li>
 Contacting customers when changes have been made to their orders.
 </li>
 <li>
 Building lasting relationships with customers and other call center team members based on trust and reliability.
 </li>
 <li>
 Supporting incoming claim.
 
 
 </li>
 </ul>
 
 Order Processing &amp; Operations
 
 
 
 <ul>
 <li>
 Processing customer&rsquo;s orders and follow-up with customers.
 </li>
 <li>
 Processing customer&rsquo;s orders and follow-up with customers, handling the surveys and feedback.
 </li>
 <li>
 Handling the surveys and feedback from customers.
 </li>
 <li>
 Data Entry and processing manual payments.
 </li>
 <li>
 Accurately document information within multiple database systems.
 </li>
 <li>
 Assisting with sales processing.
 
 
 </li>
 </ul>
 
 Communication &amp; Coordination
 
 
 
 <ul>
 <li>
 Digital correspondence.
 </li>
 <li>
 Contacting the other departments to resolve the customer issues.
 </li>
 <li>
 Observing and following company policies and the website for FAQs or policy related answers.
 
 
 </li>
 </ul>
 
 Performance &amp; Work Ethics
 
 
 
 <ul>
 <li>
 Making sales or recommendations for products or services that may better suit customer needs.
 </li>
 <li>
 Taking Accountable for daily target and KPIs.
 </li>
 <li>
 Flexible with shift times based on operational needs.
 
 
 </li>
 </ul>
 
 Skills And Qualifications
 
 
 
 
 QUALIFICATION AND EXPERIENCE
 
 
 
 <ul>
 <li>
 Open to non-bachelor's degree holder.
 </li>
 <li>
 Must have at least 2 years of relevant working experience in the same field.
 </li>
 <li>
 PC literate - MS Word, MS Excel, and MS Outlook.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Must have very good English communication skills (spoken and written).
 </li>
 <li>
 Strong organizational skills with the ability to effectively manage time &amp; prioritize tasks
 </li>
 <li>
 Exceptional planning and prioritizing skills and drive for results.
 </li>
 <li>
 Ability to define and refine mechanisms and processes that scale across multiple teams, drive execution and operational excellence.
 </li>
 </ul>
</div>

Customer Service Officer

Waffarha

<div>
 Founded in 2012, Waffarha is a leading savings platform (website and mobile App) in Egypt and expanding to the Gulf. Our primary aim is to provide exclusive deals in the MENA region. Waffarha's mission is to Transform the shopping experience by offering unparalleled deals and savings by Championing the spirit of wise spending in Egypt &amp; MENA
 
 
 <ul>
 <li>
 Handle a high volume of inbound and outbound calls in a timely and professional manner.
 </li>
 <li>
 Follow quality assurance&ndash;approved scripts while addressing different customer inquiries.
 </li>
 <li>
 Identify customer needs, clarify information, investigate issues, and provide accurate solutions over calls.
 </li>
 <li>
 Document customer requests, interactions, and resolutions accurately on the system.
 </li>
 <li>
 Escalate complex cases by opening tickets and coordinating with the back-office team.
 </li>
 <li>
 Ensure high levels of customer satisfaction through effective communication and problem-solving.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any relevant field.
 </li>
 <li>
 Minimum 1 year of experience in a call center or customer service environment.
 </li>
 <li>
 Fluent Arabic speaker with a very good command of English.
 </li>
 <li>
 Strong verbal communication and active listening skills.
 </li>
 <li>
 Very good PC skills (Microsoft Office: Word, Excel, PowerPoint).
 </li>
 <li>
 Ability to multitask, prioritize tasks, and manage time efficiently.
 </li>
 <li>
 Customer-oriented mindset with adaptability to different situations.
 </li>
 <li>
 Ability to work under pressure and meet deadlines.
 </li>
 </ul>
</div>

Customer Service Agent

Aumet inc

<div>
 Aumet is the largest B2B healthcare solution provider operating in Saudi Arabia, Jordan, Egypt, and Oman. Originally established in the United States, Aumet is dedicated to providing tailored solutions that enhance the performance of healthcare providers. Aumet facilitates the exchange of data between healthcare providers, manufacturers, and distributors to enable them to make informed business decisions.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Sales Support Officer . The Sales Support Officer will be responsible for providing customer service, utilizing analytical skills to support sales operations, and effectively communicating with clients. The Sales Support Officer will also collaborate with the sales team to achieve sales targets.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Customer Service, Communication, and Sales skills
 </li>
 <li>
 Proven experience in healthcare sectors.
 </li>
 <li>
 Analytical Skills and Sales Operations knowledge
 </li>
 <li>
 Ability to collaborate and work well in a team
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Attention to detail and ability to multitask
 </li>
 <li>
 Prior experience in sales or customer support is a plus
 </li>
 <li>
 Bachelor's degree in Business Administration or related field
 
 
 </li>
 </ul>
 
 Join Our Team
 
 
 
 If you have a passion for account management and a desire to contribute to healthcare innovation, we encourage you to apply and be part of our dedicated team. Together, we'll drive success and growth in the digital healthcare space.
</div>

Sales Support Officer

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 HR Operations Support Officer
 
 
 
 
 
 Reports To:
 
 HR Operations Manager
 
 
 
 
 
 Dotted Line:
 
 HR Business Partner - Egypt
 
 
 
 Function:
 
 Human Resources Operations
 
 
 
 Location:
 
 Egypt
 
 
 
 Grade:
 
 TBD
 
 
 
 
 
 
 Purpose of the Job
 
 
 
 The HR Operations Support Officer is responsible for executing day-to-day HR administrative and operational activities within Egypt, ensuring accurate data management, compliant employee lifecycle transactions, and high-quality service delivery.
 
 
 The role acts as the operational backbone of country HR - bridging the business, HRBP, Finance, Legal, IT, vendors, and central HR Operations - while proactively improving accuracy, turnaround time, and service quality through disciplined processes and effective use of HR systems and technology.
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 A. HR Administration &amp; Data Management
 
 
 
 &bull; Manage employee records, contracts, and personnel files (hard &amp; soft copies)
 
 
 &bull; Execute all employee lifecycle actions (hire, transfer, renewal, exit) in SuccessFactors, SAP, and D365
 
 
 &bull; Create employee IDs, personnel files, bank letters, and system profiles
 
 
 &bull; Maintain and update employee master data, reporting lines, grades, cost centres, and entities
 
 
 &bull; Conduct routine master data audits and correct discrepancies
 
 
 
 B. Payroll, Social Insurance &amp; Statutory Coordination
 
 
 
 &bull; Prepare and validate payroll inputs:
 
 
 &bull; Attendance, OT, delays, duties, commissions, deductions, allowances
 
 
 &bull; Collect and verify departmental payroll documentation and approvals
 
 
 &bull; Coordinate with Group Payroll, Finance, and Treasury to ensure timely salary payments
 
 
 &bull; Handle social insurance forms (S1, S2, S6), tax submissions, and monthly payments
 
 
 &bull; Track and prevent penalties through proactive follow-up
 
 
 
 C. Recruitment &amp; Onboarding Administration
 
 
 
 &bull; Coordinate recruitment administration for frontline to supervisory roles
 
 
 &bull; Prepare contracts and offers using approved templates and budgets
 
 
 &bull; Coordinate onboarding logistics:
 
 
 &bull; IT access, email, systems
 
 
 &bull; Medical &amp; life insurance
 
 
 &bull; IDs, uniforms, transport, orientation
 
 
 &bull; Track probation confirmations and contract renewals
 
 
 
 D. Contingent Workforce (CW) Administration
 
 
 
 &bull; Coordinate CW hiring, separations, attendance, OT, and payroll with vendors
 
 
 &bull; Validate CW headcount, cost allocation, and invoices
 
 
 &bull; Upload CW invoices and payment requests in D365
 
 
 &bull; Track CW numbers daily in manufacturing and logistics shifts
 
 
 
 E. Employee Services, Facilities &amp; Vendor Coordination
 
 
 
 &bull; Coordinate:
 
 
 &bull; Medical &amp; life insurance additions/removals
 
 
 &bull; Transport buses and meal services
 
 
 &bull; Telecom lines (Vodafone, landlines)
 
 
 &bull; Printing, stationery, uniforms
 
 
 &bull; Manage HR-related vendors, quotations, POs, invoices, and payments
 
 
 &bull; Support events, meetings, Ramadan iftars, and employee engagement logistics
 
 
 
 F. Compliance, Audit &amp; Risk Control
 
 
 
 &bull; Maintain compliance trackers (visas, probation, contracts, renewals, leaves)
 
 
 &bull; Support internal and external audits
 
 
 &bull; Track penalties, investigations, and corrective actions
 
 
 &bull; Flag risks and anomalies proactively to HRBP
 
 
 
 G. HR Systems, Reporting &amp; Continuous Improvement
 
 
 
 &bull; Enter and validate HR transactions within SLA timelines
 
 
 &bull; Generate HR reports (HC, CW, payroll summaries, leave balances, KPIs)
 
 
 &bull; Support AI-enabled checks, automation, and templates to reduce manual errors
 
 
 &bull; Recommend process improvements and simplifications
 
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 &bull; Master data accuracy &ge;99.5%
 
 
 &bull; Payroll input accuracy &ge;99%
 
 
 &bull; Zero payroll penalties
 
 
 &bull; HR workflow completion within SLA
 
 
 &bull; Audit findings closed on time
 
 
 &bull; Onboarding completed within 5 working days
 
 
 &bull; Employee service turnaround &le;3 working days
 
 
 
 
 
 
 Decision Rights
 
 
 
 &bull; Execute routine HR administrative actions within approved processes
 
 
 &bull; Escalate ER, legal, payroll, and policy exceptions
 
 
 &bull; Recommend operational improvements
 
 
 &bull; Maintain confidentiality and compliance at all times
 
 
 
 
 
 
 Role Positioning within Operating Model
 
 
 
 &bull; Strategic Direction: Head of HR / BU Heads
 
 
 &bull; Operational Leadership: HR Business Partner &ndash; Egypt
 
 
 &bull; Administrative Execution: HR Operations Support Officer
 
 
 &bull; Functional Support: Group HR Operations Manager
 
 
 
 
 
 
 Career Path
 
 
 
 HR Officer &rarr; HR Operations Support Officer &rarr; HRBP / Country HR Manager
 
 
 
 
 
 
 Direct Reports (if Any)
 
 
 
 None
 
</div>

HR Operations Support Officer

Siemens

<div>
 Job title: Site EHS Officer (3rd party Contract)
 
 
 Location: Egypt Project Site (Outside Cairo), currently Damietta
 
 
 Job Description:
 
 
 Siemens strongly believes in the value of a Digital Portfolio, hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupancy&rsquo;s intuitive buildings which are comfortable, safe, secure and energy efficient.
 
 
 Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development.
 
 
 Join our Smart Infrastructure Grid Software division as Health &amp; Safety Officer and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.
 
 
 Your Role &ndash; International, Challenging and Future-Oriented!
 
 
 The Site EHS Officer will support the BU EHS Officer in implementing QEHS standards and ensuring compliance with ISO and other international standards at the site level. This role focuses on executing QEHS programs, monitoring adherence, and maintaining effective communication with internal and external stakeholders.
 
 
 <ul>
 <li>
 Support QEHS IMS Implementation and ISO Compliance: Assist in applying QEHS standards, guidelines, and processes at the site level in alignment with ISO 9001, ISO 14001, and ISO 45001.
 </li>
 <li>
 Certification Support: Assist in preparations for third-party certification audits related to ISO standards related to ISO 9001, ISO 14001 and ISO 45001.
 </li>
 <li>
 Program Execution: Promote and implement QEHS programs and initiatives, monitor their effectiveness, and report progress to the BU EHS Officer.
 </li>
 <li>
 Audits &amp; Inspections: Plan and conduct site-level audits, inspections, and assessments, ensuring timely follow-up on findings.
 </li>
 <li>
 Legal Compliance: Ensure identification and adherence to applicable statutory and regulatory requirements.
 </li>
 <li>
 Risk Management: Apply QEHS risk management principles in site operations and activities.
 </li>
 <li>
 Reporting: Prepare and submit QEHS reports as per local and Siemens requirements.
 </li>
 <li>
 Communication &amp; Training: Facilitate QEHS-related communication and provide training to site personnel on EHS best practices.
 </li>
 <li>
 Product Safety &amp; Material Compliance: Support implementation of product safety guidelines and EHS material compliance.
 </li>
 <li>
 Supplier/Contractor Assessment: Conduct QEHS evaluations for contractors and suppliers as required and as per internal procedure.
 </li>
 <li>
 Customer Feedback: Assist in managing customer feedback as per internal procedure.
 </li>
 <li>
 Data Analysis: Track QEHS performance metrics and generate statistical reports for continuous improvement.
 
 
 </li>
 </ul>
 Qualifications And Skills &ndash; Digital And Solid!
 
 
 <ul>
 <li>
 Engineering\scientific bachelor&rsquo;s degree.
 </li>
 <li>
 2&ndash;3 years of EHS experience, preferably in power stations, substations, or transmission/distribution projects.
 </li>
 <li>
 NEBOSH IGC certification is an advantage.
 </li>
 <li>
 Familiarity with ISO 9001, ISO 14001, and ISO 45001 standards.
 </li>
 <li>
 Excellent communication and computer skills (MS Word, Excel, PowerPoint etc).
 </li>
 <li>
 Excellent command of Arabic and English languages.
 
 
 </li>
 </ul>
 What else do you need to know?
 
 
 As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant that benefits society and human progress. We give you the chance to create a difference.
 
 
 Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at https://www.siemens.com/global/en.html
 
 
 At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds
 
 
 We are looking forward to receiving your online application.
 
 
 Please note: Only complete applications can be considered in the selection process
</div>

Site EHS Specialist (3rd Party Contract)

Amazon

<div>
 
 Description
 
 
 
 The Site WHS Officer will be responsible for partnering with a site operations team in a delivery station to execute company safety policies and ensure compliance to all applicable local and regional regulations. By leveraging lean principles and kaizens, you will lead continuous improvement initiatives to reduce conditional and ergonomic risk in our processes to ensure a safe and healthful working environment for our Associates. A successful Site WHS Officer will demonstrate the ability to build trust and confidence with the Operations Team and inspire change through providing comprehensive risk assessments and safety data analysis.
 
 
 The Site WHS Officer must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. You will instruct and train Operations Leaders in Amazon WHS policies and assist the operations site teams in incorporating our safety standards at their site. You will work to identify best practices and incorporate these standard methodologies into our standards to continuously improve the safety landscape.
 
 
 Site WHS officer will possess excellent safety program knowledge as well as environmental and ergonomic knowledge and be able demonstrate this expertise when working with Operations.
 
 
 The Site WHS officer will be a part of site WHS team and reports to site WHS manager. The WHS officer should be flexible to work in shifts.
 
 
 Possess a thorough understanding of local/regional regulations and company policy.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Provide guidance and oversight to ensure compliance to all applicable Amazon WHS standards/Policies.
 </li>
 <li>
 Measure site performance against published requirements in safety policies. For all deficiencies, identify a plan for the site to implement and fix all identified deficiencies.
 </li>
 <li>
 Deliver on-time and quality projects to Operations.
 </li>
 <li>
 Analyze safety metrics and review incident weekly and monthly incident trends to discover trends to rationalize the allocation of appropriate resources to areas where the safety risk is highest.
 </li>
 <li>
 Ensure proper Incident Investigation and closure of Corrective action and preventive action.
 </li>
 <li>
 Perform frequent site safety audits to identify all non-compliance equipment and/or processes at the site.
 </li>
 <li>
 Implement solutions to eliminate exposure to these risks and prevent injury.
 </li>
 <li>
 Audit record-keeping practices and ensure Austin entries to be aligned with global WHS standards and local regulations.
 </li>
 <li>
 Audit the workplace organization and Associate behaviors to ensure that training, auditing and scoring methods are accurate and consistent.
 </li>
 <li>
 Lead and mentor Safety Associates in your assigned facility during peak.
 </li>
 <li>
 Spend time at the delivery station and seek input from Safety teams, Associates and leaders on safety program improvement opportunities. Ensure open communication on status of progress and resolution against these suggestions.
 </li>
 <li>
 Ensure site leadership and Associates are trained and knowledgeable of their responsibilities under each policy. Audit the quality, delivery (including qualifications of the trainer), and effectiveness of all required safety training.
 </li>
 <li>
 Ensure the PPE&rsquo;s inventory at site and coordinate with procurement will place order accordingly.
 </li>
 <li>
 Ensure site PPE compliance.
 </li>
 <li>
 You have to implement the best practices at site.
 </li>
 <li>
 Implement PIT (powered industrial truck) safety and yard safety system.
 </li>
 <li>
 Ensure standard Work Permit System usage at site.
 </li>
 <li>
 Implement and ensure safe contractor management at site.
 </li>
 <li>
 Ensure basic safety training calendar for associates and imparting trainings as per the same.
 </li>
 <li>
 Work along with facility team and ensure preventive maintenance of all Fire protection and emergency equipment&rsquo;s
 </li>
 <li>
 Ensure basic Fire Fighting training and first aid training requirements.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Health and Safety or a related field
 </li>
 <li>
 Education:
 </li>
 <li>
 A bachelor's degree in Occupational Health and Safety or Engineering is a standard educational requirement. These programs provide the technical knowledge and training needed to identify, evaluate, and control workplace hazards.
 </li>
 <li>
 Occupational Health and Safety programs focus specifically on understanding OSHA regulations, implementing safety management systems, and promoting a safety culture within an organization.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree, or experience working for Amazon or any Amazon subsidiary or affiliate
 </li>
 <li>
 Strong communication, teamwork, analysis, judgment and customer focus skills
 </li>
 <li>
 Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.
 </li>
 <li>
 Experience leading and managing a team
 </li>
 <li>
 Ability to analyze accident data, new processes, and machinery for potential safety concerns and conduct job hazard and job safety analyses
 </li>
 <li>
 Experienced in emergency response and currently holds First aid and CPR certificates
 </li>
 <li>
 Experience in Worker&rsquo;s Compensation case management
 </li>
 <li>
 Analyzing and manipulating data
 </li>
 <li>
 Passion for safety Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3139425
</div>

Workplace Health and Safety Officer

Baladna Food Industries

<div>
 
 Baladna Food Industries is hiring a HR Operations Officer to join our dedicated team in Cairo, Egypt!
 
 
 
 
 
 Join our team and play a key role in delivering effective HR programs and ensuring smooth administrative operations. As an
 
 HR Operations Officer
 
 , you will coordinate HR initiatives, maintain personnel records, support performance management, and ensure compliance with company policies and labor laws.
 
 
 
 
 
 Core Requirements:
 
 <ol>
 <li>
 Strong knowledge of
 
 Egyptian Labor Law knowledge.
 
 </li>
 <li>
 Advanced proficiency in
 
 MS Office.
 
 </li>
 <li>
 Excellent
 
 English communication skills.
 
 </li>
 <li>
 
 Minimum 1 - 2 years of experience
 
 (in HR operations or similar functions within HR; GCC experience is a plus).
 </li>
 </ol>
 
 
 
 
 
 
 Location - Greek Campus, Abdeen, Downtown.
 
 
 
 
 
</div>

HR Operations Officer

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