english sales representative Jobs in Egypt

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guest relations agent

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customer service representative eg

Omnie

<p><b>Job Description:</b></p><p>We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our valued clients. In this role, you will be responsible for providing exceptional customer service support while leveraging your expertise in Shopify, ecommerce, logistics, and process improvement.</p><p><b>Responsibilities:</b></p><ul><li>Utilize expert knowledge of Shopify and ecommerce platforms to assist customers with their online shopping experience, order placement, and product inquiries.</li><li>Handle customer inquiries and concerns through various channels, including phone calls, live chat, emails.</li><li>Provide accurate, timely information to customers regarding order status, shipping, delivery, returns, and refunds.</li><li>Collaborate with internal teams to ensure efficient and seamless order processing and delivery.</li><li>Troubleshoot and resolve customer issues effectively, always demonstrating empathy and professionalism.</li><li>Identify opportunities for process improvements and work closely with the management team to implement changes that enhance the overall customer experience.</li><li>Maintain detailed records of customer interactions, inquiries, and resolutions in our CRM system.</li><li>Build and maintain strong relationships with clients, understanding their unique needs and providing personalized support and recommendations.</li><li>Stay up to date with product knowledge, industry trends, and best practices in ecommerce and customer service.</li><li>Collaborate with cross-functional teams to address customer feedback and communicate suggestions for product enhancements or service improvements.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience (2+ years) as a Customer Service Representative or similar role, in an E-commerce or online retail environment.</li><li>In-depth knowledge of Shopify and other ecommerce platforms, including order management, inventory control, and payment processing.</li><li>Strong understanding of logistics and supply chain management, with the ability to track shipments and resolve delivery issues.</li><li>Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.</li><li>Excellent problem-solving and decision-making abilities, with a focus on finding practical and efficient solutions.</li><li>Ability to handle multiple tasks simultaneously and prioritize workload effectively.</li><li>Proficiency in using CRM systems and other customer service tools.</li><li>Ability to work independently and as part of a team, with a positive attitude and willingness to learn and adapt.</li><li>Strong attention to detail and organizational skills, ensuring accurate and timely follow-up with customers.</li><li>Experience in process improvement and the ability to identify areas for operational efficiency.</li></ul><p><b>Qualifications:</b></p><ul><li>Proven experience as an E-Commerce Customer Service Representative or similar customer support role.</li><li>Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.</li><li>Strong problem-solving skills and a proactive approach to resolving issues.</li><li>Proficiency in using CRM software and other customer service tools.</li><li>Ability to multitask, prioritize, and manage time effectively in a remote work environment.</li><li>Empathetic and patient demeanor with a customer-centric mindset.</li></ul><p><b>Education and Experience:</b></p><ul><li>High school diploma or equivalent required; additional education or certification in customer service or related fields is a plus.</li></ul><p><b>PLEASE READ (IMPORTANT):</b></p><ul><li>PLEASE SUBMIT A LINK TO YOUR UPDATED RESUME AND A SHORT VOICE OR VIDEO INTRODUCTION.</li><li>Note that we will not review submissions without a resume and a voice or video recording.</li></ul><p><b>Wage:</b></p><ul><li>$2.50 USD per hour</li></ul><p><b>Schedule:</b></p><ul><li>TBD</li></ul><p><b>Why Join Us?</b></p><ul><li>Be part of a dynamic and growing team.</li><li>Work remotely with a flexible and supportive environment.</li></ul><p>If you&rsquo;re passionate helping customers, and thrive in a fast-paced environment, we&rsquo;d love to have you on our team! Apply now to be our Customer Service Representative!</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Please paste the link to your voice introduction here.</li><li>How many years of experience with E-commerce do you have?</li></ul>

Customer Service Representative (EG)

Atos

<div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Applicant Privacy Notice</b></h3>
</div></div><div><div><div><div><h1 class="jobSectionHeader"><b>French Service Desk
</b></h1></div></div></div></div><div><div><div><div>Publication Date: Oct 2, 2025
</div></div></div></div><div><div><div><div>Ref. No: 536578
</div></div></div></div><div><div><div><div>Location:
Cairo, EG
</div></div></div></div><div></div><div><div><div><div><p><b>About Atos</b></p><br>
<p></p>
<p>
Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. &euro; 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris.</p><br>
<p></p>
<p>
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.</p><h1 class="jobSectionHeader"><b>
Role Description</b></h1>
<p>
The French Service Desk Representative is responsible for providing customer support and technical assistance to users in a French-speaking environment. The Service Desk Representative will handle incoming inquiries, troubleshoot technical issues, and provide timely resolution or escalate to the appropriate teams.</p>
<h1 class="jobSectionHeader"><b>
What You&rsquo;ll Be Doing</b></h1>
<h1 class="jobSectionHeader"><b>Core Responsibilities</b></h1>
<ul><li>Provide French-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems.</li>
<li>Document and track all customer interactions and resolutions accurately in the ticketing system.</li>
<li>Escalate complex or unresolved issues to the appropriate teams or higher-level support for further investigation and resolution.</li>
<li>Follow established procedures for incident management, problem management, and service request fulfillment.</li>
<li>Maintain a high level of customer satisfaction by ensuring timely and effective response and resolution.</li>
<li>Collaborate with cross-functional teams to identify and implement process improvements and knowledge base updates.</li>
<li>Stay up-to-date with product knowledge, system updates, and industry trends to provide accurate and relevant information to customers.</li>
<li>Provide feedback to improve user documentation and knowledge base articles to enhance self-service options for customers.</li>
<li>Adhere to service level agreements (SLAs) and key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.</li>
<li>Continuously develop and enhance technical skills and knowledge through training and self-learning.</li>
</ul><h1 class="jobSectionHeader"><b>Experience &amp; Qualification.</b></h1>
<ul><li>Fluent in French and English, both written and verbal communication skills.</li>
<li>Previous experience in a customer support or service desk role, preferably in a technical support environment.</li>
<li>Ability to analyze and resolve technical issues independently or through collaboration.</li>
<li>Excellent customer service and interpersonal skills, with the ability to handle customer inquiries professionally and empathetically.</li>
<li>Ability to work under pressure and meet tight deadlines in a dynamic and fast-paced environment.</li>
<li>Strong organizational skills, attention to detail, and the ability to multitask effectively.</li>
<li>Flexibility to work in shifts, including weekends and holidays, as per business needs.</li>
</ul><h1 class="jobSectionHeader"><b>Skills, Knowledge &amp; Abilities</b></h1>
<ul><li>Strong problem-solving and troubleshooting skills</li>
<li>Adaptability.</li>
<li>Self-learning.</li>
<li>Critical thinking.</li>
<li>Problem-solving.</li>
<li>Attention to detail.</li>
<li>Communication and teamwork.</li>
</ul>
<p><b>Performance Standards</b></p>
<ul>
<li>Response Time.</li>
<li>First Contact Resolution.</li>
<li>Customer Satisfaction.</li>
<li>Ticket Documentation and Management.</li>
<li>Technical Knowledge.</li>
<li>Language Proficiency.</li>
<li>Incident Resolution Time.</li>
<li>Quality of Service.</li>
<li>Knowledge Sharing.</li>
<li>Professionalism and Collaboration.</li></ul><br>
<p></p>
<p>
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.</p><br>
<p></p>
<p>
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.</p><p><br>
<b>
Choose your future. Choose Atos.</b></p></div></div></div></div></div><p></p>

French Service Desk

Ocean Network Express

<div><h2 class="jobSectionHeader"><b>JOB PURPOSE</b></h2>
<p>We're looking for a highly skilled individual with <b>inbound sales experience</b> in the <b>EU to Egypt trade route</b>. This role is responsible for <b>planning and developing all sales activities</b> within the designated country.</p>
<p>You will <b>build strong customer relationships</b> and <b>negotiate terms</b> to maximize the net contribution from each customer and the country as a whole. A key part of your role will be to <b>proactively identify and develop new business opportunities</b> with both new and existing clients to drive growth.</p>
<h2 class="jobSectionHeader"><b>PRIMARY JOB RESPONSIBILITIES</b></h2>
<ul><li>This role is outside sales, mainly with well knowledge and customer portfolio in intra Europe &amp; Intra med trade Inbound flow into Egypt specially from Europe considering the expansion in EU services into EG.</li><li>Visit new and existing customers within designated sales area to negotiate prices, securing best cargo mix to meet the various volume and net contribution targets set as per Sales plan.</li><li>Maintain personal relationship with all key customers.</li><li>Liaise with Operations, Customer Service and other departments to overcome operational issues.</li><li>Ensure overall that communication between Sales and other departments is running smoothly.</li></ul>
<h2 class="jobSectionHeader"><b>REQUIRED SKILLS AND COMPETENCIES</b></h2>
<ul><li>A bachelor level education</li><li>Aware well about the industry and have very strong sales capability in the shipping field.</li><li>Strong sales capability in the shipping field is a must</li><li>An excellent command of the English language both verbally and in writing</li></ul>
- +3 years <b>inbound experience in the EU to EG trade- is a must</b>.<br>
<ul><li>Strong communication skills, good at interpersonal relationships.</li><li>Prone to teamwork.</li></ul>
<h2 class="jobSectionHeader"><b>WHAT WE OFFER</b></h2>
<ul><li>Competitive salary</li><li>13th month payment.</li><li>Social Insurance.</li><li>Medical Insurance.</li></ul>
<br>
<b>Job Refrence:</b><br>
athar.zahran@one-line.com</div>

Outside Sales Specialist

Air Liquide

<div>
 How will you CONTRIBUTE and GROW?
 <br/>
 <br/>
 The Operations &amp; Maintenance Engineer is responsible for supporting daily site activities in production and maintenance. The Engineer participates in preventative and corrective maintenance activities (eg - M1 tasks) whilst ensuring occupational safety, process safety and security protocol are observed and enforced around the plant. Working within an &lsquo;on call&rsquo; environment, he/she contributes to site reliability through the effective collaboration with other on-site employees, regional experts, central maintenance teams and the SIO centre (SIOC). The Engineer strives to maintain safety, asset availability, health and compliance within the plant and positively represents Air Liquide during any routine interactions with customer representatives. Leveraging Air Liquide&rsquo;s network and systems, the Operations &amp; Maintenance Engineer ensures customer demands are met and profitability is maximized.
 <br/>
 <br/>
 <strong>
  Safety
  <br/>
  <br/>
 </strong>
 Responsible for site emergency management issues; ensures he/she is trained and qualified for proper implementation of the emergency response plan and plant security plan
 <br/>
 <br/>
 <ul>
  <li>
   Coordinates with contract and in-house maintenance teams on the safe handover of equipment; performs proper isolation of the system, energy control and isolation
  </li>
  <li>
   Contributes to the development and observation of site safety standards and compliance (eg - work permits); works to identify and implement preventative/corrective actions after near misses are reported
  </li>
  <li>
   Actively contributes towards the compliance of all regulations applicable to his/her domain(s) of competency including participating in inspections and audits
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operations Management
  <br/>
  <br/>
 </strong>
 Coordinates with SIOC to optimize facility performance by focusing on the efficiency and reliability of production and processes; implements energy sourcing strategies
 <br/>
 <br/>
 <ul>
  <li>
   Follows SOP and participates in SOP writing and continuous improvement, in order to ensure the plant and its network reaches their best operating point
  </li>
  <li>
   Supports the facility&rsquo;s unattended control room model by monitoring and responding to alarm conditions when &lsquo;on call&rsquo;; uses DCS and other available systems and platforms to troubleshoot issues; mobilizes and visits the site to attend escalated alarm issues as required.
  </li>
  <li>
   Investigates operations issues arising within his/her domain(s) of competency with an aim of reducing the lead time between trouble detection and clearance
  </li>
  <li>
   Safely operates the plant in specific non-standard modes
  </li>
  <li>
   Using the automated loading systems, coordinates with material and bulk product drivers to ensure the safe and efficient loading and unloading of raw materials and products
  </li>
  <li>
   Competently starts up and shuts down plant equipment safely and in compliance with applicable SOPs
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Asset Management
  <br/>
  <br/>
 </strong>
 Follows AL maintenance strategy to ensure effective organization and optimization of the facility, equipment and systems
 <br/>
 <br/>
 <ul>
  <li>
   Completes routine and corrective M1 maintenance tasks as assigned by the maintenance supervisor, including but not limited to analyzer checks and calibration, safety valve inspection, oil sampling)
  </li>
  <li>
   Performs routine rounds, equipment health inspections and facility checks (eg - EIS, back-up systems); logs required readings and recording observations which may signal issues in order to reduce plant downtime
  </li>
  <li>
   Supports in managing contractors under direction of the Facility Manager
  </li>
  <li>
   Manages local spare parts and consumables inventory (including PO creation, handling and storage)
  </li>
  <li>
   Supports the implementation of facility policies and procedures
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  External Customer Management
  <br/>
  <br/>
 </strong>
 Upon Facility Manager delegation and in coordination with SIOC, communicates with customers around production plans, customer requirements, and incident management
 <br/>
 <br/>
 <strong>
  Project Support
  <br/>
  <br/>
 </strong>
 Contributes to or leads minor upgrade or retrofit projects though activities such as equipment/service specification, vendor selection, and design and execution phase participation
 <br/>
 <br/>
 <ul>
  <li>
   Participates in M2 Maintenance, especially in TAR preparation, execution and capitalization under guidance from the local or central TAR team and Facility Management team (eg: energy control &amp; isolation, PTW, planning, MoS, arranging spare parts, contractors, etc)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge sharing and collaboration
  <br/>
  <br/>
 </strong>
 Assists the Facility Manager and the Maintenance team in the investigation of incidents and development of corrective actions and protocol
 <br/>
 <br/>
 <ul>
  <li>
   Communicates effectively with colleagues on-site, the SIOC and Hub Experts in order to identify trends, share data and disseminate information
  </li>
  <li>
   Mentors and supports site colleagues with On Job Training tasks within domain of expertise
  </li>
  <li>
   Actively participates in plant meetings
  </li>
  <li>
   Promotes compliance with all Group directives
  </li>
  <li>
   Completes all required digital and on job trainings including mandatory Group trainings, IMS and GP03 trainings within domains of expertise
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 ___________________
 <br/>
 <br/>
 Are you a MATCH?
 <br/>
 <br/>
 Degree or Diploma in Process, Chemical Engineering, Mechanical, Electrical, Instrumentation and Control Systems
 <br/>
 <br/>
 <ul>
  <li>
   A minimum of 3 years of experience in operations or relevant maintenance domain
  </li>
  <li>
   Previous experience troubleshooting within an operational environment
  </li>
  <li>
   Experience working within a multi-national company is desirable
  </li>
  <li>
   Technical competency in ASU operations, processes and related technology
  </li>
  <li>
   Knowledge of at least 1 relevant maintenance domain is required (mechanical, electrical, instrumentation)
  </li>
  <li>
   Ability to read P&amp;ID, mechanical and electrical drawings
  </li>
  <li>
   Basic knowledge in process control
  </li>
  <li>
   Basic knowledge of smart maintenance, digital tools and/or data analysis is preferred
  </li>
  <li>
   Basic knowledge of mechanical machines (eg &ndash; compressors, turbines, etc)
  </li>
  <li>
   Strong knowledge on HSE and process safety fundamentals
  </li>
  <li>
   Advanced Business English
  </li>
  <li>
   Suez resident is a must
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Differences make our Performance
  <br/>
  <br/>
 </strong>
 At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
 <br/>
 <br/>
 We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
</div>


Shift Lead Engineer - Jushi

<p><b>ole Description</b></p><p>This is a full-time on-site role for a Customer Service Representative. The position is located in Cairo, Egypt. The Customer Service Representative will manage day-to-day tasks including handling customer inquiries, resolving complaints, providing product information, maintaining customer satisfaction, and ensuring an excellent customer experience.</p><p><b>Qualifications</b></p><ul><li>Customer Service, Customer Support, and Customer Service Representative skills</li><li>Experience in maintaining Customer Satisfaction and enhancing Customer Experience</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving abilities and attention to detail</li><li>Ability to work effectively as part of a team</li><li>Fluency in English (B2 level)</li><li>Experience in the telecommunications industry is a plus</li><li>High school diploma or equivalent, Bachelor's degree preferred</li></ul><p>Industry</p><ul><li>Computer and Network Security</li></ul><p>Employment Type</p><p>Full-time</p><p>Edit job description</p><p>Job Types: Full-time, New grad</p><p>Pay: Up to E&pound;18,500.00 per month</p>

English customer service representative

Explore 1666+ Customer service representative eg in Egypt this October. Find roles across top companies and apply now to boost your career.

1666 customer service representative eg jobs IN Egypt

Customer Service Representative (EG)

Customer Service Representative (EG)

Customer Service Representative (EG)

French Service Desk

Outside Sales Specialist

Shift Lead Engineer - Jushi

English customer service representative