dutch speaker – customer service representative Jobs in Giza

dutch speaker – customer service representative

german speaker – customer service representative Jobs in Giza

german speaker – customer service representative

customer service executive

customer service manager

customer service representative (eg) Jobs in Giza

customer service representative (eg)

customer service representative eg

Omnie

<p><b>Job Description:</b></p><p>We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our valued clients. In this role, you will be responsible for providing exceptional customer service support while leveraging your expertise in Shopify, ecommerce, logistics, and process improvement.</p><p><b>Responsibilities:</b></p><ul><li>Utilize expert knowledge of Shopify and ecommerce platforms to assist customers with their online shopping experience, order placement, and product inquiries.</li><li>Handle customer inquiries and concerns through various channels, including phone calls, live chat, emails.</li><li>Provide accurate, timely information to customers regarding order status, shipping, delivery, returns, and refunds.</li><li>Collaborate with internal teams to ensure efficient and seamless order processing and delivery.</li><li>Troubleshoot and resolve customer issues effectively, always demonstrating empathy and professionalism.</li><li>Identify opportunities for process improvements and work closely with the management team to implement changes that enhance the overall customer experience.</li><li>Maintain detailed records of customer interactions, inquiries, and resolutions in our CRM system.</li><li>Build and maintain strong relationships with clients, understanding their unique needs and providing personalized support and recommendations.</li><li>Stay up to date with product knowledge, industry trends, and best practices in ecommerce and customer service.</li><li>Collaborate with cross-functional teams to address customer feedback and communicate suggestions for product enhancements or service improvements.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience (2+ years) as a Customer Service Representative or similar role, in an E-commerce or online retail environment.</li><li>In-depth knowledge of Shopify and other ecommerce platforms, including order management, inventory control, and payment processing.</li><li>Strong understanding of logistics and supply chain management, with the ability to track shipments and resolve delivery issues.</li><li>Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.</li><li>Excellent problem-solving and decision-making abilities, with a focus on finding practical and efficient solutions.</li><li>Ability to handle multiple tasks simultaneously and prioritize workload effectively.</li><li>Proficiency in using CRM systems and other customer service tools.</li><li>Ability to work independently and as part of a team, with a positive attitude and willingness to learn and adapt.</li><li>Strong attention to detail and organizational skills, ensuring accurate and timely follow-up with customers.</li><li>Experience in process improvement and the ability to identify areas for operational efficiency.</li></ul><p><b>Qualifications:</b></p><ul><li>Proven experience as an E-Commerce Customer Service Representative or similar customer support role.</li><li>Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.</li><li>Strong problem-solving skills and a proactive approach to resolving issues.</li><li>Proficiency in using CRM software and other customer service tools.</li><li>Ability to multitask, prioritize, and manage time effectively in a remote work environment.</li><li>Empathetic and patient demeanor with a customer-centric mindset.</li></ul><p><b>Education and Experience:</b></p><ul><li>High school diploma or equivalent required; additional education or certification in customer service or related fields is a plus.</li></ul><p><b>PLEASE READ (IMPORTANT):</b></p><ul><li>PLEASE SUBMIT A LINK TO YOUR UPDATED RESUME AND A SHORT VOICE OR VIDEO INTRODUCTION.</li><li>Note that we will not review submissions without a resume and a voice or video recording.</li></ul><p><b>Wage:</b></p><ul><li>$2.50 USD per hour</li></ul><p><b>Schedule:</b></p><ul><li>TBD</li></ul><p><b>Why Join Us?</b></p><ul><li>Be part of a dynamic and growing team.</li><li>Work remotely with a flexible and supportive environment.</li></ul><p>If you&rsquo;re passionate helping customers, and thrive in a fast-paced environment, we&rsquo;d love to have you on our team! Apply now to be our Customer Service Representative!</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Please paste the link to your voice introduction here.</li><li>How many years of experience with E-commerce do you have?</li></ul>

Customer Service Representative (EG)

Nasoft

<div><p><b>Nasoft</b> is currently seeking a Telesales Representative with strong English language skills (B2 level) to join our client's team. This role is vital in driving sales and fostering relationships with our customers through effective communication and persuasive techniques.</p><p><b>
Key Responsibilities:</b></p><ul>
<li>Make outbound calls to potential customers to generate interest and drive sales.</li>
<li>Conduct follow-up calls to existing customers to promote new products and services.</li>
<li>Understand customer needs and provide appropriate solutions to meet those needs.</li>
<li>Maintain accurate records of all calls and customer interactions within the CRM.</li>
<li>Collaborate with the sales team to develop strategies to increase sales effectiveness.</li>
<li>Achieve or exceed monthly sales targets and KPIs.</li>
<li>Handle customer inquiries and complaints in a professional manner.</li>
<li>Provide feedback to management regarding potential improvements to sales processes.</li>
</ul><p><b>Requirements</b></p><ul>
<li><b>
Proven experience as a Telesales Representative or similar sales/customer service role.</b></li>
<li><b>Proficiency in English, with a minimum B2 level of fluency.</b></li>
<li>Strong communication and convincing skills.</li>
<li>Goal-oriented with a track record of meeting or exceeding sales targets.</li>
<li>Ability to handle objections and work well under pressure.</li>
<li>Proficient in using CRM software and basic MS Office applications.</li>
<li>Excellent problem-solving skills and attention to detail.</li>
Ability to work independently and as part of a team.<br>
<li>
<br>
<b>Working Conditions</b>
</li><li><ul><li><b>Total working hours:</b> 9 hours per day &mdash; <b>8 working hours + 1-hour break.</b>
</li><li><b>Shift times may vary</b> based on business needs (rotational shifts).
</li><li><b>Two days off per week (rotational schedule).</b>
</li><li><b>Work mode:</b> Office-based</li>
<li><b>Location: </b>Sheikh Zayed</li>
<li><b>Performance evaluation:</b> based on sales targets, call quality, and attendance.</li>
</ul></li>
</ul><p><b>Benefits</b></p><ul>
<li>
<b>Competitive base salary + attractive commission structure.</b>
</li><li><b>Professional development and career advancement opportunities.</b>
</li><li><b>Supportive, energetic, and multicultural team environment.</b>
</li><li><b>Social and medical insurance coverage.</b>
</li><li><b>Learning &amp; Development programs (L&amp;D)</b></li></ul></div>

Telesales Representative (English Speaker B2)

QuickfirmX

<p>We are hiring on behalf of our trusted partner TTEC, a global leader in customer experience solutions. This is your chance to join one of the top international call centers in Egypt and build a long-term, rewarding career in customer support.</p><p>About the Role &ndash; What You Will Do</p><p>As a Dutch Speaker &ndash; Customer Service Representative (CSR 1) at TTEC, you&rsquo;ll be the first point of contact for customers, providing professional assistance and ensuring a positive experience with every interaction. You&rsquo;ll handle customer communications through calls, chats, or emails, helping them with inquiries and resolving issues efficiently.</p><p>Your main responsibilities include:</p><ul><li>Handling incoming customer communications promptly and professionally.</li></ul><ul><li>Understanding customer needs and delivering accurate, helpful solutions.</li></ul><ul><li>Conducting research using internal tools to resolve product or account-related issues.</li></ul><ul><li>Documenting interactions and ensuring accurate follow-ups when necessary.</li></ul><ul><li>Working collaboratively with your team to maintain high-quality service standards.</li></ul><ul><li>Performing your duties in rotational shifts (24/7) with professionalism and consistency.</li></ul><p>This position requires strong communication skills, patience, and the ability to deliver excellent customer experiences. You&rsquo;ll receive full training and continuous support to help you succeed and grow in your role.</p><p>Requirements * Language Skills: Dutch level C1 and English level B1.</p><ul><li>Experience: Minimum 6 months in a call center (customer service or related field).</li></ul><ul><li>Education: Graduates and dropouts are both welcome to apply.</li></ul><ul><li>Excellent communication and problem-solving skills.</li></ul><ul><li>Ability to work flexible, rotational shifts.</li></ul><p>Benefits</p><ul><li>Attractive Salary: 57,500 EGP Gross.</li></ul><ul><li>Transportation: Available after 9 PM (door-to-door service for females).</li></ul><ul><li>Social Insurance provided.</li></ul><ul><li>Work Location: Maadi, Cairo, Egypt (Postal Code: 11431).</li></ul><ul><li>Working Hours: 8 hours + 1-hour break.</li></ul><ul><li>Days Off: 2 days weekly.</li></ul><p>Why Join TTEC?</p><p>At TTEC, you&rsquo;ll join an international team that values collaboration, growth, and continuous learning. You&rsquo;ll benefit from professional training, a supportive environment, and real career advancement opportunities in one of the world&rsquo;s leading BPO companies.</p><p>If you&rsquo;re fluent in Dutch, confident in English, and looking for a stable, high-paying career, apply today through QuickfirmX &ndash; Egypt&rsquo;s #1 Platform for Call Center Jobs &ndash; and start your journey with TTEC!</p><p>Apply Now via QuickfirmX &ndash; The First Call Center Platform in Egypt.</p><p>Job Type: Full-time</p><p>Pay: E&pound;57,000.00 per month</p>

Dutch Speaker – Customer Service Representative

<p>We are hiring on behalf of our trusted partner TTEC, a global leader in customer experience solutions. This is your chance to join one of the top international call centers in Egypt and build a long-term career in customer service.</p><p>About the Role &ndash; What You Will Do</p><p>As a Customer Service Representative (CSR 1) at TTEC, you will be the first point of contact for customers, ensuring they receive exceptional service and support. You&rsquo;ll handle incoming calls, chats, or emails, provide accurate information, and resolve inquiries efficiently while maintaining a positive and professional attitude.</p><p>Your responsibilities include:</p><ul><li>Answer incoming communications from customers courteously and professionally.</li><li>Identify and understand customer needs, offering clear and effective solutions.</li><li>Conduct quick research using internal systems to resolve technical or account-related issues.</li><li>Document all interactions accurately and ensure proper follow-up.</li><li>Collaborate with your team to maintain service quality and achieve performance targets.</li><li>Work on rotational shifts (24/7) while maintaining high service standards.</li></ul><p>This role requires strong communication skills, attention to detail, and the ability to stay calm under pressure. You will receive full support and training to ensure your success in the role.</p><p>Requirements</p><ul><li>Language Skills: German level C1 and English level B1.</li><li>Experience: Minimum of 6 months in a call center (customer service or related field).</li><li>Education: Graduates and dropouts are both eligible.</li><li>Excellent communication, problem-solving, and multitasking abilities.</li></ul><p>Benefits</p><ul><li>Attractive Salary: 44,681 EGP Gross.</li><li>Transportation: Available after 9 PM (door-to-door for females).</li><li>Social Insurance provided.</li><li>Work Location: Maadi, Cairo.</li><li>Working Hours: 8 hours per day + 1-hour break.</li><li>Days Off: 2 days weekly.</li></ul><p>Why Join TTEC?</p><p>At TTEC, you&rsquo;ll work in a dynamic, international environment that values teamwork, career growth, and continuous learning. You&rsquo;ll receive professional training, performance incentives, and the opportunity to grow within one of the biggest global BPO leaders.</p><p>If you&rsquo;re fluent in German, confident in English, and ready for a rewarding career, apply today through QuickfirmX &ndash; Egypt&rsquo;s #1 Platform for Call Center Jobs &ndash; and start your journey with TTEC!</p><p>Apply Now via QuickfirmX &ndash; The First Call Center Platform in Egypt.</p><p>Job Type: Full-time</p><p>Pay: E&pound;44,000.00 per month</p>

German Speaker – Customer Service Representative

Kraft Heinz

<p></p><div><div><div><div><div><div><div><div><div><ul><div><b>All Posting Locations:</b> Giza, Al Jizah, EG
</div><div><b>Job Functions:</b> Quality</div>
<div><b>Date Published:</b> October 7, 2025</div>
<div><b>Ref#:</b> R-97121</div></ul><div></div><div><br>
</div></div></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div>ABOUT THE ROLE</div></div><div><div>
Job Description</div>
<p><b>Location:</b> 6 October Factory Office</p>
<p><b>Travel:</b> 30&ndash;40% (approx. 25&ndash;35 audits/visits per year across regional manufacturing sites and global events)</p>
<p><b>Role Purpose</b></p>
<p>The FSQ Systems Manager is accountable for implementing and ensuring compliance with Global Food Safety &amp; Quality (FSQ) Systems across all Kraft Heinz factories in the EAST region (MEA, Turkey, Egypt, Poland, Eastern Europe, Russia). The role drives quality improvements, system projects, and training, supporting the organization in meeting customer and regulatory requirements.</p>
<p><b>What You'll Do</b></p>
<p><b>Implementation</b></p>
<ul><li>Oversee implementation of Global Quality Systems at all EAST sites.</li>
<li>Plan and coordinate Golden Rule and Kraft Heinz Management Systems (KHMS) assessments; ensure audits are completed per schedule and standards.</li>
<li>Facilitate end-of-year assessments and support global system teams in cross-business audits.</li>
<li>Act as decision maker for thermal process performance, ensuring alignment with global protocols.</li>
<li>Lead actions related to thermal processes, including auditing production facilities and supporting process design for new lines.</li>
<li>Develop and deliver cleaning and sanitation training at all levels; provide validation support.</li>
<li>Oversee validation of new equipment, processes, and packaging for microbiological safety.</li>
<li>Audit and troubleshoot cleaning and sanitation performance; implement corrective actions as needed.</li>
<li>Support local site leads in standardizing and maintaining effective cleaning and sanitation programs.</li>
<li>Collaborate with site FSQ managers on routines, incident status, complaint management, and project prioritization.</li>
<li>Liaise with global teams on systems development and ensure timely rollout of updates.</li>
<li>Coach new FSQ Managers and support onboarding of acquisitions.</li>
</ul><p><b>Training
</b></p><ul><li>Deliver training on Kraft Heinz Quality Assurance policies, Golden Rules, KHMS, and relevant systems.</li>
<li>Support sites with incident management, projects, and best practices.</li>
</ul><p><b>Reporting</b></p>
<ul><li>Lead monthly FSQ reviews of KPIs across EAST sites.</li>
<li>Ensure timely updates and reporting for operational meetings.</li>
<li>Oversee timely upload of assessment reports from each site.</li>
</ul><p><b>What You&rsquo;ll Bring</b></p>
<ul><li>10+ years&rsquo; experience in food safety, quality systems, or manufacturing (ideally in a multinational context)</li>
<li>Degree in Pharmacy, Food Science, Manufacturing Quality, Operations, or related field</li>
<li>Supplier and External Manufacturing audit experience</li>
<li>Thermal Process knowledge
</li><li>Strong knowledge of HACCP, ISO 9000, IFS, BRC, and GFSI</li>
<li>Audit, project management, and team leadership skills</li>
<li>Analytical thinking, problem-solving, and the confidence to make critical decisions</li>
<li>Fluent English and excellent communication skills</li>
</ul><p><b>Why Kraft Heinz?</b></p>
<ul><li>Make a regional impact and build your reputation as a quality leader</li>
<li>Enjoy variety&mdash;offices, factories, and the opportunity to travel (30&ndash;40%)</li>
<li>Grow with a company that believes in ownership, diversity, and continuous improvement</li>
</ul><div>Location(s)</div>
<p>6 October Factory</p><p><br>
</p><p><b>Kraft Heinz is an Equal Opportunity Employer &ndash; Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes</b><b>.</b></p></div></div></div></div></div></div>

FSQ Excellence Implementation Manager EAST

Explore 90+ Customer service representative eg in Giza this October. Find roles across top companies and apply now to boost your career.

90 customer service representative eg jobs IN Giza

Customer Service Representative (EG)

Telesales Representative (English Speaker B2)

Dutch Speaker – Customer Service Representative

Dutch Speaker – Customer Service Representative

German Speaker – Customer Service Representative

German Speaker – Customer Service Representative

FSQ Excellence Implementation Manager EAST