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customer service representative

Sitters Child Care Services

Job Description:We are seeking a dynamic and results-oriented Customer Care Representative to join our team. The ideal candidate will be responsible for managing large volumes of incoming phone calls, generating sales leads, and providing exceptional customer service to our clients.Responsibilities:<ul><li>Manage large amounts of incoming phone calls.</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid, and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Keep records of customer interactions, process customer accounts, and file documents.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Requirements and Skills:</li><li>Proven customer support experience or experience as a Client Service Representative.</li><li>Strong phone contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices.</li><li>Customer orientation and ability to adapt/respond to different types of characters.</li><li>Excellent communication and presentation skills.</li></ul>Job Types: Full-time, PermanentPay: From AED3,000.00 per month

Customer Service Representative

In Emirates

Job DescriptionWe are seeking a motivated and personable Customer Service Representative (CSR) to join our team. The ideal candidate is an excellent communicator who is passionate about helping customers, resolving issues efficiently, and maintaining a positive brand image.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, and/or in person</li><li>Resolve product or service issues with professionalism and empathy</li><li>Maintain accurate records of customer interactions and transactions</li><li>Process orders, forms, applications, and requests</li><li>Follow up to ensure customer satisfaction</li><li>Collaborate with internal teams to escalate and resolve complex issues</li><li>Meet or exceed performance metrics and service standards</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree required</li><li>2+ years of customer service experience preferred</li><li>Strong verbal and written communication skills</li><li>Fluency in English (written and spoken) required</li><li>Excellent problem-solving abilities</li><li>Ability to multitask and manage time effectively</li><li>Proficiency in Microsoft Office</li><li>Positive attitude and strong work ethic</li><li>Willingness to work on a shifting schedule, including evenings, weekends, and holidays as needed</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you flexible about working in shifts?</li><li>Would you be open to making cold calling or client outreach?</li><li>Are you proficient in Microsoft Office?</li></ul>Experience:<ul><li>Customer Service: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>

Wio Bank

<div>
 
 About Wio
 
 
 
 Wio Bank is a leading one-of-a-kind financial platform that is revolutionizing the banking industry in the MENA region. Our platform is here to reboot personal and business banking in the digital age. Our personalised features and seamlessly integrated services are built around your needs, helping you spend, save, and plan for your future.
 
 
 Role Overview
 
 
 As a Customer Service Representative, you&rsquo;ll be the voice of Wio. You&rsquo;ll help our customers navigate their financial journeys, solve problems with empathy and precision, and deliver experiences.
 
 
 What You&rsquo;ll Responsible For
 
 
 <ul>
 <li>
 Engage with customers via chat, phone, and email to resolve inquiries and provide guidance.
 </li>
 <li>
 Be a Wio expert &mdash; understand our products, features, and ecosystem to offer tailored support.
 </li>
 <li>
 Champion customer experience by identifying opportunities to simplify and improve our services.
 </li>
 <li>
 Collaborate with teams across Wio to ensure customer feedback drives continuous improvement.
 </li>
 <li>
 Meet and exceed performance goals around response times, quality, and satisfaction.
 </li>
 <li>
 Stay curious &mdash; keep up with new features, policies, and fintech trends to always be one step ahead.
 
 
 </li>
 </ul>
 What Are We Looking For
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in customer service, preferably in fintech, banking, or digital platforms.
 </li>
 <li>
 Strong communication skills &mdash; you&rsquo;re clear, friendly, and know how to make complex things simple.
 </li>
 <li>
 A problem-solving mindset and the ability to stay calm under pressure.
 </li>
 <li>
 Tech-savvy &mdash; comfortable using digital tools, CRM systems, and omnichannel communication platforms.
 </li>
 <li>
 Fluency in English (Arabic or other languages are a plus!).
 </li>
 <li>
 A genuine passion for helping people and a belief that banking can be smarter, faster, and more human.
 
 
 </li>
 </ul>
 Why Join Wio
 
 
 <ul>
 <li>
 A culture that celebrates creativity, curiosity, and growth.
 </li>
 <li>
 Work with a diverse, future-focused team shaping the next era of banking.
 </li>
 <li>
 Opportunities to learn, grow, and contribute to meaningful innovation.
 </li>
 <li>
 Exclusive access to Wio&rsquo;s evolving suite of products and perks.
 </li>
 </ul>
</div>

We are seeking a dynamic and results-oriented Customer Care Service to join our team.Responsibilities:<ul><li>Manage large amounts of incoming phone calls.</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid, and complete information by using the right methods/tools.</li><li>Meet personal/customer service team sales targets and call handling quotas.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Keep records of customer interactions, process customer accounts, and file documents.</li><li>Follow communication procedures, guidelines, and policies.</li></ul>Requirements and Skills:<ul><li>Proven customer support experience or experience as a Client Service Representative.</li><li>Track record of over-achieving quota.</li><li>Strong phone contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices.</li><li>Customer orientation and ability to adapt/respond to different types of characters.</li><li>Excellent communication and presentation skills.</li></ul>Job Types: Full-time, PermanentPay: From AED3,000.00 per month

Customer Care Specialist

Starling Talent Care Services

<div>Receptionist Duties:<ul><li>
Welcome guests and business associates upon arrival.</li><li>
Greet and welcome the guest/visitors with a friendly and professional demeanor.</li><li>
Manage phone calls, emails, and general correspondence.</li><li>
Ensure the reception area is presentable and well-organized at all times.</li><li>
Process payments of lost and found building access cards.</li><li>
Handle front desk operations, including call transfers, and visitor logs.</li><li>
Liaise with building maintenance and security teams as required.</li><li>
Maintain a clean and organized front desk area.</li><li>
Report any facility issues or concerns to the property management team.</li><li>
Stay updated on the tower's events, tenants, and amenities to provide accurate information.
</li><li>Responding to calls and addressing them accordingly, addressing visitor inquiries and needs, and providing an overall welcoming environment.</li><li>
Issuing building access cards to the guests/visitors.</li><li>
Provide directions and information related to commercial tower amenities and services.</li></ul>
Administrative Duties:<ul><li>
Collaborate with the management team to improve overall customer experience and satisfaction.</li><li>
Handle any other administrative tasks assigned by the management.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><h3 class="jobSectionHeader">
Requirements Qualifications</h3><ul><li>
High school diploma or equivalent</li><li>
Previous experience as a receptionist or in customer service preferred</li><li>
Good communication and interpersonal skills</li><li>
Proficiency in MS Office and email</li><li>
Professional appearance and positive attitude</li><li>
Ability to multitask and work independently</li></ul><h2 class="jobSectionHeader">
Additional Information</h2><h3 class="jobSectionHeader">
Benefits</h3><ul><li>
Competitive salary: AED 2,000 &ndash; 2,500</li><li>
Visa provided</li><li>
Professional work environment</li><li>
Growth opportunities</li><li>
Accommodation Transportation support</li></ul></div>

RECEPTIONIST

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 
 
 
 Sales Associate | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE PROFILE:
 
 
 
 
 
 <ul>
 <li>
 Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
 </li>
 <li>
 Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
 </li>
 <li>
 Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
 </li>
 <li>
 Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
 </li>
 <li>
 Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
 </li>
 <li>
 Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
 </li>
 <li>
 Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
 </li>
 <li>
 Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 1-2 Years Industry Experience
 </li>
 <li>
 Good Communication Skills
 </li>
 <li>
 Excellent Customer Service
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Sales Associate

First Abu Dhabi Bank (FAB)

<div>
 Specific Job Accountability
 
 
 <ul>
 <li>
 Handle customer service issues, complaints/grievances with respect to product, service, billing of FAB and any other category
 </li>
 <li>
 Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
 </li>
 <li>
 Ensure adherence of policies and procedures
 </li>
 <li>
 Maintains customer records by updating customer history through service requests/complaints and Notes.
 </li>
 <li>
 To achieve set targets in terms of service standards and customer satisfaction scores for all assigned Complaints and related activities.
 </li>
 <li>
 Contribute to the business by capturing feedback new prospects for all types of FAB products as part of Process Improvement recommendations
 </li>
 <li>
 Ensure the business meets its obligations on the prevention of money laundering under the Bank&rsquo;s Policies and Standards and under local laws and regulations.
 </li>
 </ul>
</div>

Senior Officer, Complaints Management (Emiratised Role - AlAin)

Explore 531+ Customer service representative in Abu Dhabi Jobs In Abu Dhabi this February. Find roles across top companies and apply now to boost your career.

531 customer service representative jobs In Abu Dhabi Jobs In Abu Dhabi

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Care Specialist

RECEPTIONIST

Sales Associate

Senior Officer, Complaints Management (Emiratised Role - AlAin)