customer service specialist Jobs in Ankara

customer service specialist

service delivery specialist Jobs in Ankara

service delivery specialist

customer service representative

Johnson Controls

<div>What you will do: 
As a Customer Service Specialist reporting to the Sales Manager in Ankara, you will manage order administration and fulfillment functions, ensuring a seamless process from order receipt to delivery. You will play a vital role in expanding our customer base and achieving growth objectives in a collaborative team environment. 
How you will do it:<ul><li>
Oversee the complete order processing value chain, whether direct or through a distribution network.</li><li>
Engage with customers to address inquiries and manage sales order documentation.</li><li>
Facilitate communication with internal teams and external suppliers to ensure timely order fulfillment and compliance with company policies.</li><li>
Maintain accurate data entry and updates in the ERP system.</li><li>
Act as the primary contact for logistics, managing the shipping process and customs clearances.</li><li>
Provide exceptional customer service and resolve any conflicts or issues that arise.</li><li>
Proactively monitor financial follow-ups and ensure all transactions meet company standards.</li></ul> 
What we look for:<ul><li>
Proven experience in customer service or as a Client Service Representative.</li><li>
Strong communication skills with an emphasis on active listening and customer orientation.</li><li>
Familiarity with ERP systems, preferably SAP.</li><li>
A proactive mindset with the ability to adapt to diverse customer personalities.</li><li>
Excellent organizational and multitasking abilities.</li><li>
Attention to detail and a commitment to delivering outstanding service.</li></ul> 
Join Johnson Controls and contribute to a company culture that values collaboration, innovation, and personal development. We offer competitive pay, comprehensive benefits, and opportunities for continuous growth in a supportive environment.</div>

Customer Service Specialist

Rose's Luck BeautyCenter

Rose's Luck Beauty Center &#350;ubemize resepsiyon konusunda uzman Prezantabl kendine g&uuml;venen bir kad&#305;n &ccedil;al&#305;&#351;ma arkada&#351;&#305; aranmaktad&#305;r. &#350;ubemiz K&#305;z&#305;lay&#305;n tek ve emsalsiz subesidir L&Uuml;TFEN! konu hakk&#305;nda bilgili ve ciddi olan arkada&#351;lar cv b&#305;raks&#305;n.Sat&#305;&#351; primi - g&uuml;nl&uuml;k + ayl&#305;k +y&#305;ll&#305;k &ouml;d&uuml;ller, yemek ve b&uuml;t&uuml;n sosyal haklar&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: ayl&#305;k 22.000,00TRY

Resepsiyon

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25151158
 
 
 
 Job Category
 
 Sales &amp; Marketing
 
 
 
 Location
 
 JW Marriott Hotel Ankara, Kizilirmak Mah. Muhsin Yazicioglu Cad. No: 1 Sogutozu, Ankara, T&uuml;rkiye, T&uuml;rkiye, 6520VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing).
 
 
 Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 2 years of related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Same Posting Description for Internal and External Candidates
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Sales Executive

Koçtaş

Koçtaş, Koç Holding ile ev geliştirme perakendeciliği konusunda Avrupa'nın lider kuruluşu olan Kingfisher/B&Q ortaklığıdır. Dünya standartlarında perakendecilik uygulamalarıyla hızlı büyümeyi hedefleyen Koçtaş, Ankara mağazaları için " MÜŞTERİ DANIŞMANLARI" aramaktadır.
 
İstenen Yetenek ve Uzmanlıklar
 
<ul>
<li>Yasa gereği engelli kadrosuna uygun olunması</li>
<li>En az lise mezunu</li>
<li>Yoğun iş temposunda çalışabilecek olması</li>
<li>Vardiyalı çalışmaya engeli olmayan</li>
<li>Takım çalışmasına yatkın</li>
<li>İletişim yeteneği kuvvetli</li>
<li>İş disiplini yüksek ve sorumluluk sahibi</li>
<li>Adayların Sağlık Kurulu raporlarında yazılı olan işgücü kaybı yüzdesini ve engellerini açık olarak ön yazıda belirtmeleri gerekmektedir.</li>
</ul>

Engelli Müşteri Danışmanı - Ankara

Wraith Esports

<div>
 Wraith Esports olarak, h&inodot;zla b&uuml;y&uuml;yen ve dinamik ekibimize Ya&scedil;amkent&rsquo;te bulunan ofisimizde tam zamanl&inodot; olarak &ccedil;al&inodot;&scedil;acak bir M&uuml;&scedil;teri Temsilcisi ar&inodot;yoruz! E&gbreve;er oyun ekipmanlar&inodot;na ilgi duyuyor, ileti&scedil;im becerilerinize g&uuml;veniyor ve kullan&inodot;c&inodot; deneyimini en &uuml;st seviyeye &ccedil;&inodot;karmak i&ccedil;in &ccedil;al&inodot;&scedil;maktan keyif al&inodot;yorsan&inodot;z, sizi aram&inodot;zda g&ouml;rmek i&ccedil;in sab&inodot;rs&inodot;zlan&inodot;yoruz. Bu pozisyonda, m&uuml;&scedil;teri odakl&inodot; bir yakla&scedil;&inodot;mla hareket ederek &scedil;irketimizin m&uuml;&scedil;teri ili&scedil;kilerini g&uuml;&ccedil;lendirmeyi ve memnuniyeti en &uuml;st d&uuml;zeye &ccedil;&inodot;karmay&inodot; hedefleyeceksiniz.
 
 
 
 Genel Nitelikler
 
 
 
 <ul>
 <li>
 En az lise mezunu
 </li>
 <li>
 Tercihen m&uuml;&scedil;teri destek alan&inodot;nda deneyimli
 </li>
 <li>
 &Idot;yi derecede T&uuml;rk&ccedil;e dil becerisine sahip
 </li>
 <li>
 G&uuml;&ccedil;l&uuml; ileti&scedil;im becerileri ve problem &ccedil;&ouml;zme yetene&gbreve;ine sahip
 </li>
 <li>
 M&uuml;&scedil;teri odakl&inodot; d&uuml;&scedil;&uuml;nebilen
 </li>
 <li>
 Ekip &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n
 </li>
 <li>
 Sab&inodot;rl&inodot;, empatik ve kullan&inodot;c&inodot; odakl&inodot; &ccedil;al&inodot;&scedil;ma disiplinine sahip
 </li>
 <li>
 Problem &ccedil;&ouml;zme becerilerine sahip
 </li>
 <li>
 Zaman y&ouml;netimi becerileri geli&scedil;mi&scedil;
 </li>
 <li>
 Google Sheets ve Microsoft Office kullanma konusunda bilgi sahibi
 
 
 </li>
 </ul>
 
 &Idot;&scedil; Tan&inodot;m&inodot;
 
 
 
 <ul>
 <li>
 M&uuml;&scedil;teri taleplerini ve &scedil;ikayetlerini etkili ve h&inodot;zl&inodot; bir &scedil;ekilde yan&inodot;tlamak
 </li>
 <li>
 E-posta, canl&inodot; destek ve sosyal medya kanallar&inodot; &uuml;zerinden ileti&scedil;im kurmak
 </li>
 <li>
 M&uuml;&scedil;teri memnuniyetini art&inodot;rmak i&ccedil;in gerekli ad&inodot;mlar&inodot; atmak
 </li>
 <li>
 Kullan&inodot;c&inodot;lardan gelen geri bildirimleri analiz ederek ilgili departmanlara iletmek
 </li>
 <li>
 &Scedil;irket politikalar&inodot; ve prosed&uuml;rleri do&gbreve;rultusunda hareket etmek
 </li>
 <li>
 Hizmet kalitesini art&inodot;rmaya y&ouml;nelik &ouml;neriler geli&scedil;tirmek ve uygulamak
 
 
 </li>
 </ul>
 E&gbreve;er sizde dinamik ve yenilik&ccedil;i bir ekip i&ccedil;inde yer almak ve Wraith Esports&rsquo;un b&uuml;y&uuml;yen ailesine kat&inodot;lmak isterseniz ba&scedil;vurunuzu bekliyoruz!
</div>

Müşteri Temsilcisi

FD FİNEX DATA YAZILIM BİLİŞİM TİCARET

&#304;&#351; &#304;lan&#305;: Almanca Bilen M&uuml;&#351;teri Temsilcisi (Tam Zamanl&#305;) Lokasyon: Ankara&#304;&#351; Tan&#305;m&#305;: Ankara&rsquo;da bulunan ve uluslararas&#305; alanda hizmet veren &ccedil;a&#287;r&#305; merkezimizde, Almanca dilini etkin &#351;ekilde kullanarak m&uuml;&#351;teri deste&#287;i sa&#287;layabilecek tak&#305;m arkada&#351;lar&#305; ar&#305;yoruz. Farkl&#305; k&uuml;lt&uuml;rlerden gelen m&uuml;&#351;terilerle ileti&#351;im kurmak, &ccedil;&ouml;z&uuml;m &uuml;retmek ve y&uuml;ksek m&uuml;&#351;teri memnuniyeti sa&#287;lamak ana hedefimizdir.G&ouml;rev ve Sorumluluklar:<ul><li>Almanca konu&#351;an m&uuml;&#351;terilerle telefon ve e-posta yoluyla profesyonel ileti&#351;im kurmak</li><li>M&uuml;&#351;teri &#351;ikayet ve taleplerini anlay&#305;p etkin &ccedil;&ouml;z&uuml;mler &uuml;retmek</li><li>Geri bildirimleri ilgili ekiplerle payla&#351;mak ve s&uuml;re&ccedil;leri takip etmek</li><li>&Ccedil;a&#287;r&#305; merkezi kalite standartlar&#305;na uygun &#351;ekilde &ccedil;al&#305;&#351;mak</li><li>M&uuml;&#351;teri memnuniyetini daima &ouml;n planda tutmak</li></ul>Aranan Nitelikler:<ul><li>Almanca dilinde s&ouml;zl&uuml; ve yaz&#305;l&#305; ileti&#351;imde en az B2 seviyesinde yeterlilik</li><li>Tercihen &ccedil;a&#287;r&#305; merkezi, m&uuml;&#351;teri hizmetleri veya benzeri pozisyonlarda deneyim</li><li>G&uuml;&ccedil;l&uuml; ileti&#351;im, empati ve problem &ccedil;&ouml;zme becerisi</li><li>Ekip &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n, sorumluluk bilinci y&uuml;ksek ve geli&#351;ime a&ccedil;&#305;k</li><li>Ankara&rsquo;da ikamet eden veya edebilecek olan</li></ul>Size Neler Sunuyoruz?<ul><li>Sabit maa&#351; + performansa dayal&#305; prim sistemi</li><li>Konforlu ve modern ofis ortam&#305;</li><li>E&#287;itim ve profesyonel geli&#351;im imkanlar&#305;</li><li>Almanca dilini aktif olarak kullanabilece&#287;iniz uluslararas&#305; bir i&#351; ortam&#305;</li><li>Kariyerinizi geli&#351;tirme f&#305;rsatlar&#305;</li></ul>&#304;&#351; T&uuml;r&uuml;: Tam Zamanl&#305;&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;

Ankara Ofisimiz İçin Almanca Müşteri Temsilcisi Arıyoruz

Ignite

<div>
 Global &ouml;l&ccedil;ekte y&uuml;r&uuml;t&uuml;len bir projeye dahil olmak &uuml;zere,
 
 Almanca dilinde &uuml;st&uuml;n hizmet sunabilecek m&uuml;&scedil;teri dan&inodot;&scedil;manlar&inodot;
 
 ar&inodot;yoruz. Bu pozisyonda, Almanca konu&scedil;an m&uuml;&scedil;terilerin ihtiya&ccedil;lar&inodot;n&inodot; anlayarak profesyonel, &ccedil;&ouml;z&uuml;m odakl&inodot; ve samimi bir yakla&scedil;&inodot;mla destek sa&gbreve;lamak, memnuniyetlerini garanti alt&inodot;na almak ve g&uuml;vene dayal&inodot; ili&scedil;kiler geli&scedil;tirmek &ouml;ncelikli g&ouml;revleriniz aras&inodot;nda yer alacakt&inodot;r.
 
 
 Size sunaca&gbreve;&inodot;m&inodot;z kapsaml&inodot; e&gbreve;itim programlar&inodot; sayesinde gerekli t&uuml;m bilgi ve donan&inodot;ma sahip olacak, modern dijital altyap&inodot; ile desteklenen dinamik bir ekipte
 
 tamamen uzaktan &ccedil;al&inodot;&scedil;ma f&inodot;rsat&inodot;
 
 elde edeceksiniz.
 
 
 
 G&ouml;rev Tan&inodot;m&inodot;
 
 
 
 <ul>
 <li>
 Telefon, e-posta ve sohbet &uuml;zerinden Almanca m&uuml;&scedil;terilere destek sa&gbreve;lamak
 </li>
 <li>
 Sorular&inodot; h&inodot;zl&inodot;, do&gbreve;ru ve m&uuml;&scedil;teri odakl&inodot; bir yakla&scedil;&inodot;mla yan&inodot;tlamak
 </li>
 <li>
 &Uuml;r&uuml;n ve hizmetlerle ilgili detayl&inodot; bilgi vererek olumlu m&uuml;&scedil;teri deneyimi olu&scedil;turmak
 </li>
 <li>
 Kar&scedil;&inodot;la&scedil;&inodot;lan sorun ve &scedil;ik&acirc;yetleri profesyonel &scedil;ekilde y&ouml;netmek, gerekti&gbreve;inde ilgili ekiplere aktarmak
 </li>
 <li>
 &Scedil;irket s&uuml;re&ccedil;lerine uygun hareket ederek raporlama yapmak
 </li>
 <li>
 Ekip arkada&scedil;lar&inodot; ve y&ouml;neticilerle koordineli &ccedil;al&inodot;&scedil;mak
 
 
 
 </li>
 </ul>
 
 Adaylarda Aranan &Ouml;zellikler
 
 
 
 <ul>
 <li>
 Almanca dilinde ileri seviye (C1&ndash;C2) yaz&inodot;l&inodot; ve s&ouml;zl&uuml; ileti&scedil;im becerisi
 </li>
 <li>
 T&uuml;rkiye&rsquo;de ikamet etme &scedil;art&inodot; (yurtd&inodot;&scedil;&inodot;ndan ba&scedil;vurular kabul edilmez)
 </li>
 <li>
 M&uuml;&scedil;teri hizmetleri veya &ccedil;a&gbreve;r&inodot; merkezi deneyimi tercih sebebidir, zorunlu de&gbreve;ildir
 </li>
 <li>
 Temel bilgisayar kullan&inodot;m&inodot;na h&acirc;kimiyet ve yeni sistemleri &ouml;&gbreve;renme esnekli&gbreve;i
 </li>
 <li>
 G&uuml;&ccedil;l&uuml; ileti&scedil;im ve problem &ccedil;&ouml;zme becerileri
 </li>
 <li>
 Ekip &ccedil;al&inodot;&scedil;mas&inodot;na uyumlu, pozitif ve motive bir yakla&scedil;&inodot;m
 </li>
 <li>
 Vardiyal&inodot; ve esnek &ccedil;al&inodot;&scedil;ma program&inodot;na uyum sa&gbreve;lama
 
 
 
 </li>
 </ul>
 
 Sunulan Olanaklar
 
 
 
 <ul>
 <li>
 Rekabet&ccedil;i maa&scedil; ve performansa dayal&inodot; bonus sistemi
 </li>
 <li>
 &Ouml;zel sa&gbreve;l&inodot;k sigortas&inodot; ve hayat sigortas&inodot;
 </li>
 <li>
 Tamamen evden &ccedil;al&inodot;&scedil;ma avantaj&inodot; ile i&scedil;-ya&scedil;am dengesini koruma imk&acirc;n&inodot;
 </li>
 <li>
 E&gbreve;itim, ki&scedil;isel geli&scedil;im ve kariyer f&inodot;rsatlar&inodot;
 </li>
 <li>
 &Scedil;irket i&ccedil;inde y&uuml;kselme ve terfi olanaklar&inodot;
 </li>
 <li>
 Uluslararas&inodot; ve profesyonel bir &ccedil;al&inodot;&scedil;ma ortam&inodot;nda deneyim kazanma
 </li>
 <li>
 &Ccedil;al&inodot;&scedil;anlara y&ouml;nelik destek programlar&inodot; ve &ccedil;e&scedil;itli yan haklar
 
 
 
 </li>
 </ul>
 
 Neden Ba&scedil;vurmal&inodot;s&inodot;n&inodot;z?
 
 
 
 Bu g&ouml;rev, Almanca dil becerilerinizi kullanarak
 
 uluslararas&inodot; bir kariyer deneyimi edinme f&inodot;rsat&inodot;
 
 sunar. &Idot;ster i&scedil; hayat&inodot;na yeni ad&inodot;m atan ister kariyerinde ilerlemek isteyen adaylar i&ccedil;in m&uuml;kemmel bir se&ccedil;enektir. &Ccedil;al&inodot;&scedil;anlar&inodot;n&inodot;n geli&scedil;imine &ouml;nem veren, onlar&inodot; destekleyen bir ekibin par&ccedil;as&inodot; olmak istiyorsan&inodot;z, ba&scedil;vurunuzu bekliyoruz!
 
 
 
 &Ouml;nemli:
 
 Bu pozisyon yaln&inodot;zca
 
 T&uuml;rkiye&rsquo;de ya&scedil;ayan adaylara
 
 a&ccedil;&inodot;kt&inodot;r. Relokasyon ve yurtd&inodot;&scedil;&inodot;ndan yap&inodot;lan ba&scedil;vurular kabul edilmemektedir.
</div>

Almanca Müşteri Temsilcisi (Uzaktan)

Explore 73+ Customer service representative in Ankara this November. Find roles across top companies and apply now to boost your career.