customer service specialist Jobs in Ankara

customer service specialist

sales representative

sales support representative Jobs in Ankara

sales support representative

customer service representative

Johnson Controls

<div><p><b>What you will do:</b><br>
As a Customer Service Specialist reporting to the Sales Manager in Ankara, you will manage order administration and fulfillment functions, ensuring a seamless process from order receipt to delivery. You will play a vital role in expanding our customer base and achieving growth objectives in a collaborative team environment.</p><p><b><br>
How you will do it:</b></p><ul><li>
Oversee the complete order processing value chain, whether direct or through a distribution network.</li><li>
Engage with customers to address inquiries and manage sales order documentation.</li><li>
Facilitate communication with internal teams and external suppliers to ensure timely order fulfillment and compliance with company policies.</li><li>
Maintain accurate data entry and updates in the ERP system.</li><li>
Act as the primary contact for logistics, managing the shipping process and customs clearances.</li><li>
Provide exceptional customer service and resolve any conflicts or issues that arise.</li><li>
Proactively monitor financial follow-ups and ensure all transactions meet company standards.</li></ul><p><b><br>
What we look for:</b></p><ul><li>
Proven experience in customer service or as a Client Service Representative.</li><li>
Strong communication skills with an emphasis on active listening and customer orientation.</li><li>
Familiarity with ERP systems, preferably SAP.</li><li>
A proactive mindset with the ability to adapt to diverse customer personalities.</li><li>
Excellent organizational and multitasking abilities.</li><li>
Attention to detail and a commitment to delivering outstanding service.</li></ul><p><br>
Join Johnson Controls and contribute to a company culture that values collaboration, innovation, and personal development. We offer competitive pay, comprehensive benefits, and opportunities for continuous growth in a supportive environment.</p></div>

Customer Service Specialist

Concentrix

<div><div><div><div><div><b>Location</b></div>
<div>Ankara, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
Join Concentrix Today!<h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
Ankara</p></div></div></div><div></div>

Content Moderator - English

Trade Intelligence Global Pte Ltd

<p><b>About Trade Intelligence Global</b></p><p>Trade Intelligence Global is a leading provider in Global Trade Solutions and has cultivated a reputation for excellence that resonates with industry leaders globally. We offer a suite of value-added trade services that empower businesses to navigate the complexities of global trade seamlessly.</p><p><b>About the Role:</b><br/>We are looking for a results-driven Business Development Specialist to join our team. You will be responsible for identifying new business opportunities, building strong client relationships, and driving revenue growth.</p><p><b>Responsibilities</b></p><ul><li>Cold call people using a given phone directory to sell Saas products</li><li>Answer incoming calls from prospective customers</li><li>Use scripts to provide information about product&rsquo;s features, prices etc. and present their benefits</li><li>Ask pertinent questions to understand the customer&rsquo;s requirements</li><li>Persuade the customer to buy by demonstrating how merchandise or services meet their needs</li><li>Record the customer&rsquo;s personal information accurately in a computer system</li><li>Deal with complaints or doubts to safeguard the company&rsquo;s reputation</li><li>Go the &ldquo;extra mile&rdquo; to meet sales quota and facilitate future sales</li><li>Keep records of calls and sales and record useful information</li></ul><p><b>Requirements and skills</b></p><ul><li>Proven experience as telemarketer or similar sales/customer service role</li><li>Proven track record of successfully meeting sales quotas preferably over the phone</li><li>Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems</li><li>Excellent communication and presentation skills</li><li>Proficient in English, especially in spoken communication, as the role requires delivering full English demos to serve global clients.</li><li>Proficiency in Turkish is required, as the role involves developing and expanding the Turkish market.</li><li>Skilled in negotiation and dealing with complaints</li><li>Persistent and results-oriented</li><li>Patient and able to handle customer rejection</li></ul><p><b>Location:</b> Turkey (Initially working remotely, transitioning to Ankara on-site later)</p><p><b>Salary:</b> Competitive, depending on experience and performance (Base + Commission) 36000TRY-60000TRY</p><p><b>Note：</b>We do not provide work visa sponsorship.</p><p>Job Types: Full-time, Contract, Commission<br/>Contract length: 60 months</p><p>Pay: 35,000.00TRY - 60,000.00TRY per month</p>

Business Development Specialist

<p><b>About Trade Intelligence Global</b></p><p>Trade Intelligence Global is a leading provider in Global Trade Solutions and has cultivated a reputation for excellence that resonates with industry leaders globally. We offer a suite of value-added trade services that empower businesses to navigate the complexities of global trade seamlessly.</p><p><b>About the Role:</b><br/>We are looking for a results-driven Business Development Specialist to join our team. You will be responsible for identifying new business opportunities, building strong client relationships, and driving revenue growth.</p><p><b>Responsibilities</b></p><ul><li>Cold call people using a given phone directory to sell Saas products</li><li>Answer incoming calls from prospective customers</li><li>Use scripts to provide information about product&rsquo;s features, prices etc. and present their benefits</li><li>Ask pertinent questions to understand the customer&rsquo;s requirements</li><li>Persuade the customer to buy by demonstrating how merchandise or services meet their needs</li><li>Record the customer&rsquo;s personal information accurately in a computer system</li><li>Deal with complaints or doubts to safeguard the company&rsquo;s reputation</li><li>Go the &ldquo;extra mile&rdquo; to meet sales quota and facilitate future sales</li><li>Keep records of calls and sales and record useful information</li></ul><p><b>Requirements and skills</b></p><ul><li>Proven experience as telemarketer or similar sales/customer service role</li><li>Proven track record of successfully meeting sales quotas preferably over the phone</li><li>Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems</li><li>Excellent communication and presentation skills</li><li>Proficient in English, especially in spoken communication, as the role requires delivering full English demos to serve global clients.</li><li>Proficiency in Turkish is required, as the role involves developing and expanding the Turkish market.</li><li>Skilled in negotiation and dealing with complaints</li><li>Persistent and results-oriented</li><li>Patient and able to handle customer rejection</li></ul><p><b>Location:</b> Turkey (Remote work available)</p><p><b>Salary:</b> Competitive, depending on experience and performance (Base + Commission)</p><p><b>Note：</b>We do not provide work visa sponsorship.</p><p>Job Types: Contract, Commission<br/>Contract length: 60 months</p><p>Pay: 35,000.00TRY - 60,000.00TRY per month</p>

Business Development Specialist (Turkey)

3Shape

<div><p>3Shape creates 3D Scanning &amp; CAD/CAM software solutions and award-winning technology that enables dental professionals to treat more people, more effectively and with improved patient care. A privately owned company, 3Shape whose company headquarters are based in Copenhagen, Denmark has now over 2000 employees worldwide, with offices and service centres in the Americas, Asia and Europe, serving customers in more than 100 countries. 3Shape has the ambition to offer our customers and end users a great full customer experience.
</p><p>We are looking for a Customer Support Consultant located in Ankara/ Turkiye to provide first rate service for our customers.
</p><p><b>Areas of responsibilities:
</b></p><ul><li>Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events
</li><li>Managing support cases. Collect all relevant information from customers, according to company`s procedures and record this using company`s CRM
</li><li>Interact with other departments and escalate customers feedback further
</li></ul><p><b>You should possess the following competencies:
</b></p><ul><li>Customer oriented approach
</li><li>At least one year experience at a technical support call center operating at preferably dentistry or medical field
</li><li>Strong verbal and written communication skills in English (Upper Intermediate level or higher), with the ability to convey information clearly and professionally to customers
</li><li>Problem solving and logical thinking skills
</li><li>Result oriented and stress resistant
</li><li>Analytical, multitasking, and empathetic skills
</li><li>Aspiration to self-development and eager to learn
</li></ul><p><b>We offer:
</b></p><ul><li>Participation in producing market-leading technology products for customers around the world
</li><li>Work in a unique professional, friendly and supportive environment
</li><li>Constant professional growth and development
</li><li>Opportunity to become a part of the success that 3Shape has created over the past 20 years
</li></ul><p><b>We will be glad to welcome you in our team!
</b></p><p>You can follow us on social media: https://www.facebook.com/3Shape/ https://www.instagram.com/3shape_turkiye/ https://www.youtube.com/user/3shape</p><p><br>
We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.</p><p><b>
About us</b></p><p>
3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we&rsquo;re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.</p></div>

Customer Support Consultant – Tier 1 - Ankara

Hosta Döner

HOSTA Şirketi, Ankara şehrindeki Tümü ilçesinde yer alan ekibimize katılacak, Tezgahtar/Komi pozisyonunda görev alacak yetenekli ve deneyimli deneyimsiz bir takım arkadaşı arıyor. Tam zamanlı olarak görev alacak bu pozisyonda, yoğun tempoda çalışabilecek güler yüzlü ve müşteri ile iletişime yatkın Tezgahtar/Komi arıyoruz.
<br><br>
<b>Görev Tanımı:</b><br>
<ul>
<li>Deneyimli-deneyimsiz</li>
<li>Tezgah düzeni ve temizliğini sağlamak</li>
<li>Paket ve servis hazırlığına destek olmak</li>
<li>Müşteriyle kibar ve hızlı iletişim kurmak</li>
<li>Günlük perasyon akışına uyum sağlamak</li>
</ul>
<b>Aradığımız Özellikler:</b><br>
<ul>
<li>Tercihen benzer pozisyonda deneyimli(deneyimsiz adaylar da değerlendirilir.)</li>
<li>Hijyen kurallarına önem veren</li>
<li>Takım çalışmasına uyumlu</li>
<li>Dış görünüşüne özen gösteren</li>
<li>Tam zamanlı çalışabilecek.</li>
</ul>
Sunulan İmkanlar
<br><ul>
<li>Düzenli maaş</li>
<li>Yemek+yol (şubeye göre)</li>
<li>Uzun vadeli çalışma terfi imkanı</li>
<li>Kurumsal ve köklü bir markada iş güvencesi</li>
</ul>
HOSTA Şirketi olarak, dinamik ve sürekli gelişen ekibimize katılmanızdan mutluluk duyarız. Eğer siz de kariyerinizde yeni bir adım atmak istiyorsanız, başvurularınızı bekliyoruz.

Tezgahtar / Komi

Erdoğan Hukuk Arabuluculuk&Danışmanlık

<ul><li>Erdoğan Hukuk Arabuluculuk ve Danışmanlık B&uuml;rosu'nun icra takip dosyalarının tahsilatı noktasında g&ouml;rev alacak deneyimli &quot;CALL CENTER&quot; arıyoruz.</li><li>En az lise mezunu, tercihen Adalet Y&uuml;ksek Okulu mezunu,</li><li>İcra takibi alanında en az 5 yıl deneyimi olan,</li><li><b>&Ouml;zellikle tahsilat noktasında deneyimli ve uyumlu,</b></li><li>Sorumluluk sahibi, disiplinli,</li><li>İletişim becerisi y&uuml;ksek, diksiyonu d&uuml;zg&uuml;n, kendini ifade edebilen,</li><li>İnsan ilişkileri başarılı; g&uuml;ler y&uuml;zl&uuml;, dinamik ve sabırlı,</li><li>Takım &ccedil;alışmasına yatkın, hedef ve sonu&ccedil; odaklı &ccedil;alışan,</li><li>Adres: Mustafa Kemal Mah. 2132 Sok. No:4/3 &Ccedil;ankaya/Ankara</li><li>Hafta i&ccedil;i 09.00-18.00 arası &ccedil;alışma saatimiz</li><li>Hafta sonu mesaimiz bulunmamaktadır.</li><li>Prim uygulamamız mevcuttur.</li><li>Aylık 1.040 TL ulaşım &uuml;creti verilmektedir.</li></ul><p>İş T&uuml;r&uuml;: Tam zamanlı</p><p>Work Location: İş yeri</p>

Çağrı Merkezi Elemanı (Call Center)

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