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customer care agent / call center

customer service agent Jobs in Arabic English Cairo Egypt Jobs In Cairo Jobs In Credit Digitalization Jobs In Cairo Jobs In Cairo

customer service agent

customer service representative

INTELCIA

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 About the Company:
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 
 
 
 About the Role:
 
 
 
 The Customer Service Representative's role is to identify Customer's needs and provide a solution as quickly as possible. Ensuring that the quantitative and qualitative objectives of the project are met while meeting the Customer's expectations.
 
 
 
 
 
 
 Responsibilities:
 
 
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 Communicate with customers via phone, email and chat
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 Provide knowledgeable answers to questions about product, pricing and availability
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 Work with internal departments to meet customer's needs
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 Data entry in various platforms
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 Qualifications:
 
 
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 Excellent command of the English language, with excellent verbal and written skills.
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 Excellent phone etiquette and excellent verbal, written, and interpersonal skills
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 Ability to multi-task, organize, and prioritize work
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 </ul>
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Customer Service Representative

IGT Solutions

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 Join Our NEW Account! 🌟 Back Office Account🌟
 
 
 
 
 
 
 
 IGT Solutions
 
 is expanding in Maadi Tech Park, and we're urgently hiring dedicated
 
 Back Office Agents
 
 for a brand-new, high-profile account!
 
 
 
 
 
 If you have excellent English skills (B2+) and are seeking stability with a great salary package, this is your chance.
 
 
 
 
 
 
 Role Details:
 
 
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 Location:
 
 IGT Solutions - Maadi Tech Park, Egypt
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 Salary:
 
 
 EGP 16,000 Net
 
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 Schedule:
 
 Rotational shifts and rotational days off (providing flexibility).
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 Benefits:
 
 Full
 
 Social &amp; Medical Insurance
 
 coverage.
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 Requirements:
 
 
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 English Language Level: B2 or higher.
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 Start date is 16th of January 2026
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 Experience is a Must
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 Don't miss out on this opportunity to join a major global player! Apply directly via DM or follow the link in our bio/comments.
 
 
 
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Telecommunication

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 Company Description
 
 
 
 We suggest you enter details here.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Customer Service Representative (English Account) located in New Cairo. The Customer Service Representative will handle direct interactions with customers to address inquiries, resolve issues, and enhance customer satisfaction. Key responsibilities include responding to customer queries promptly and professionally, maintaining accurate records of customer interactions, and collaborating with internal teams to ensure customer needs are met effectively.
 
 
 
 Qualifications
 
 
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 Strong customer service and customer satisfaction skills
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 Experience as Customer Service Representatives or in similar roles
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 Excellent communication skills and the ability to effectively handle customer interactions
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 Knowledge of account management principles for client-related tasks
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 Ability to work in a fast-paced environment and solve problems efficiently
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 Proficiency in English (spoken and written communication)
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 Previous experience in the telecommunications industry is a plus
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 A high school diploma or equivalent; higher education is a bonus
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 </ul>
</div>

Customer Service Representative ( English Account )

TikTok

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 Responsibilities
 
 
 About the Team
 
 The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
 
 
 As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators.
 
 
 Roles &amp; Responsibilities
 
 - Act as the primary point of contact for Arabic-speaking customers, ensuring smooth communication and excellent service delivery.
 
 - Handle escalations from Arabic-speaking customers across CRM, email, phone, and chat channels, ensuring professionalism and empathy.
 
 - Translate, explain, and clarify complex processes or policies to Arabic-speaking customers to ensure full understanding.
 
 - Document Q&amp;A and solutions in both Arabic and English in the knowledge management tool for global team use.
 
 - Identify and resolve the root causes of escalated issues, with special focus on trends among Arabic-speaking customers.
 
 - Escalate high-risk or urgent cases involving Arabic-speaking customers to the appropriate authority promptly.
 
 - Partner with product, operations, and support teams to address recurring Arabic-language customer concerns and improve service processes.
 
 - Provide linguistic and cultural insights to help the team better serve Arabic-speaking markets.
 
 - Reduce repeat escalations by identifying ongoing issues and proposing process improvements for Arabic-speaking regions.
 
 - Deliver timely, accurate, and culturally sensitive responses to both internal and external escalations.
 
 - Adhere to service guidelines while ensuring accessibility and inclusivity for Arabic-speaking users.
 
 - Support business initiatives and ad-hoc projects, particularly those related to Arabic-language support and regional engagement.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - BA/BS degree or equivalent practical experience.
 
 - Proficiency in Arabic is essential, as you will be required to communicate with external customers in Arabic
 
 - Requires a minimum of 2 years' experience in a customer service environment.
 
 
 Preferred Qualifications:
 
 - Experienced working for live-streaming / user-generated content platforms is a plus.
 
 - Works comfortably with Microsoft Word and Excel.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

TikTok LIVE - Global Customer Service Representative, Arabic Speaking

Kasrawy Group Careers

<div>
 Position: Information Desk Representative
 
 
 Job Overview:
 
 
 We are seeking a highly motivated and customer-oriented Information Desk Representative to join our team in New Cairo, Egypt. This individual will be responsible for providing excellent customer service to all visitors and clients at our information desk. The ideal candidate will have exceptional communication skills, a positive attitude and a strong desire to help others.
 
 
 Key Responsibilities:
 
 
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 Greet and welcome all visitors and clients in a professional and friendly manner
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 Answer and direct incoming calls to the appropriate departments
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 Provide accurate information about our company, projects and services to clients and visitors
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 Maintain a clean and organized information desk area
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 Assist with scheduling appointments and managing meeting room reservations
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 Handle inquiries and complaints in a timely and professional manner
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 Assist with administrative tasks such as data entry, filing and organizing documents
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 Collaborate with other departments to ensure a smooth flow of information and communication
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 Keep track of office supplies and place orders when necessary
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 Stay up-to-date with company news and updates to provide accurate information to clients and visitors
 
 
 
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 Qualifications:
 
 
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 Previous experience in customer service or a similar role is preferred
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 Excellent communication and interpersonal skills
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 Proficient in Microsoft Office and basic computer skills
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 Ability to multitask and prioritize tasks in a fast-paced environment
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 Strong problem-solving and decision-making skills
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 Fluency in English is required
 
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Information Desk Representative

TP Cairo EG

<div>
 
 
 Role Description
 
 
 
 This is a full-time, on-site role located in Cairo for a Customer Service Representative. The responsibilities include assisting customers with inquiries, resolving complaints, ensuring customer satisfaction, and providing excellent service aligned with company standards. The role involves managing customer interactions through various communication channels and maintaining positive customer experiences to strengthen relationships with clients.
 
 
 
 
 
 
 Qualifications
 
 
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 fluency in English
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 Proficiency in Customer Service, Customer Satisfaction, and Customer Support skills.
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 Experience delivering positive Customer Experiences and handling Customer Service Representatives tasks effectively.
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 Strong communication skills.
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 Problem-solving abilities and a customer-first mindset.
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 Ability to work effectively in an on-site team environment.
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 Prior experience in customer-facing roles is an advantage
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 Benefits
 
 .
 
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 salary up to 19k + sales incentives
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 social &amp;
 
 medical
 
 insurance
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 transportation provided all over Cairo and Giza
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 Gym access
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 Career Path throughout an internal development program after 6 Month
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 </ul>
 
 
 
</div>

Customer Service Specialist - Sales Account

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 174796
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
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 The IKEA Food Representative is responsible for supporting IKEA FOOD in driving sales and enhancing the shopping experience through effective merchandising, efficient service, and excellent customer interactions. The role involves operating cash registers, maintaining cleanliness, and adhering to standard operating procedures to minimize losses. This position is crucial in ensuring that IKEA stores maintain a high standard of customer service and operational excellence.
 
 
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 What You Will Do:
 
 
 
 Store Operations
 
 
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 Implement and monitor IFB activities in the Store Commercial Calendar to ensure all IFB articles are merchandised according to IKEA standards.
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 Ensure IFB units are ready before the store opens, conducting monthly stock takes and facilitating inventory control.
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 Adhere to guidelines on IFB operation and commercial growth review, ensuring operational checklists are completed and actions are implemented timely.
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 Maintain clean and orderly checkout areas, ensuring adequate stock of printed stationery is available.
 
 
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 Customer Service
 
 
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 Ensure excellent service at all times through efficient service and cashiering methods.
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 Provide a positive shopping experience through high-level customer service standards and cleanliness.
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 Meet and serve IKEA guests with empathy and care, supporting them based on IKEA values.
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 Act as a good ambassador and ensure guests have a great experience, encouraging their return.
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 Work efficiently and effectively to minimize queues and ensure quick and accurate processing of customer payments.
 
 
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 Sales and Merchandising
 
 
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 Use different selling techniques to boost sales and maintain knowledge of current and upcoming IFB activities.
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 Work actively with the Chef to increase knowledge and expertise in production areas.
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 Ensure to be informed about current and upcoming national legislation on food safety.
 
 
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 General Duties
 
 
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 Perform other related functions as assigned and actively participate in training sessions.
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 Ensure the safe custody of collected cash and follow SOPs related to cash handling.
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 Count and record the float before trading begins and upon close of trading.
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 Actively work to make the IKEA store successful by achieving sales growth and reasonable profitability.
 
 
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 Required Skills To Be Successful:
 
 
 
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 Strategic Planning and Analytical Skills
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 Communication and Problem Solving Skills
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 Strong Customer Focus and Service Orientation
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 Ability to Work in a High-Volume and Fast-Paced Environment
 
 
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 What Qualifies You For The Role:
 
 
 
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 High School/Trade School Graduate; Secondary Degree preferred.
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 3 to 5 years experience in a similar role, with prior experience in sales or a hospitality environment.
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 Strategic Planning and Analytical Skills, with a strong customer focus and the ability to work in fast-paced retail environments.
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 Proficiency in English, multitasking capabilities, and knowledge in the culinary or food service industry.
 
 
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 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Cashier - IKEA - Cairo Festival City

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