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customer service representative

Zones

<div>Description 
 
 
Company Overview: 
 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
The Customer Service Representative will be responsible for answering incoming customer telephone calls, emails, and ZAC cases regarding post-sales issues, either with a solution, verification of defective product and/or referral to the manufacturer. 
What you&rsquo;ll do as the Customer Service Representative
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Maintain performance standards of telephone, email, and ZAC cases support set by Customer Service Supervisor</li><li>
Research each customer&rsquo;s problem to ensure customer satisfaction.</li><li>
Call back customers who left messages during scheduled callback times.</li><li>
Track each customer call with entries into ZAC.</li><li>
Document and track calls and follow up with notes.</li><li>
Increase technical knowledge, troubleshooting and customer service skills through self-paced training and workshop participation.</li><li>
Assist with other projects as necessary.</li></ul>
What will you bring to the team:
REQUIRED EXPERIENCE:<ul><li>
Complete Bachelor&rsquo;s Degree</li><li>
Excellent customer service skills, positive attitude and accessories, logical troubleshooting skills, comfortable in a fast paced &amp; dynamic environment</li><li>
Previous experience w/telephone customer service</li><li>
Excellent customer service skills</li><li>
Excellent typing and writing skills.</li><li>
Basic CRM knowledge</li><li>
Logical troubleshooting and organizational skills</li></ul> 
Zones offers a comprehensive Benefits package
 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Job timings: 8:00 PM to 05:00 AM (Pk time)</div>

Customer Service Representative

Clean and Green Services

Customer Service Representative(CSR) Full-Time, On-sitePKR 40,000&ndash;50,000/month + 5% Performance-Based CommissionClean and Green Services Pvt Ltd is hiring a confident and target-driven Customer Sales &amp; Support Representative to drive service sales, manage client inquiries, and support business growth. We&rsquo;re seeking someone with a proven background in both sales and customer support, strong Excel &amp; CRM skills, and the ability to deliver a professional customer experience.Key Responsibilities<ul><li>Handle inbound/outbound sales calls, customer support queries, and social media inquiries.</li><li>Provide accurate information on services, pricing, and promotions.</li><li>Upsell additional services and meet monthly sales targets through proactive follow-ups.</li><li>Log all interactions in the CRM, maintain accurate records in Excel, and follow up on leads.</li><li>Resolve customer concerns efficiently while maintaining high satisfaction levels.</li><li>Build strong customer relationships to drive repeat business and referrals.</li></ul>Requirements:<ul><li>Minimum 1 year of local experience in both Customer Service/Support and Sales</li><li>Strong communication, persuasive selling, and problem-solving skills</li><li>Advanced Microsoft Excel skills (mandatory)</li><li>Proficiency in CRM systems and social platforms</li><li>Goal-oriented, energetic, and self-motivated</li><li>Flexible with rotating weekly off-days (must be available on Saturdays and Sundays)</li><li>Willing to work in shifts: 9:00 AM &ndash; 6:00 PM and 11:00 AM &ndash; 8:00 PM</li></ul>What We Offer<ul><li>Base salary: PKR 40,000&ndash;50,000/month</li><li>Attractive commission for each sale closed</li><li>Fast-paced, supportive work environment</li><li>Career growth &amp; training opportunities</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Do you have a good grip on Microsoft Excel?</li></ul>Experience:<ul><li>Customer Service : 2 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Hashtag Media

****Please read the requirements carefully before applying****Job Title: Customer Service Representative Job Type: Hybrid, Full-Time Location: Gulberg Greens, Islamabad Days: Monday to SaturdayJob Overview:Hashtag Media is a creative digital agency specializing in web design, web development, branding, and digital marketing. We are expanding our sales team and seeking an experienced Customer Service Representative to manage and grow our presence on Upwork and Fiverr.Key Responsibilities:<ul><li>Respond promptly to customer inquiries on freelance platforms (Upwork/Fiverr)</li><li>Provide accurate information about company services (web design, development, branding, and digital marketing).</li><li>Write personalized, high-converting proposals and pitches to potential clients.</li><li>Manage and maintain strong communication with clients to ensure satisfaction.</li><li>Assist in on-boarding new clients and guiding them through the process.</li><li>Understand client needs and communicate project details effectively.</li><li>Build and nurture long-term relationships with new and existing clients.</li><li>Follow up on leads, schedule meetings, handle negotiations, and close deals.</li><li>Coordinate with internal teams to ensure smooth on-boarding and project delivery.</li><li>Maintain detailed records of leads, clients, bidding activities, and performance reports.</li><li>Collaborate with the team to align business goals and meet client needs.</li><li>Perform any other duties relevant to the role as assigned.</li></ul>Requirements:<ul><li>Bachelor's degree in Business Administration, Marketing or a related field.</li><li>Minimum 2 years of proven experience in customer service, client support, or related roles.</li><li>Understanding of web design, development, and branding services is a plus</li><li>Excellent English communication skills (written and verbal).</li><li>Experience in writing customized proposals and handling clients directly.</li><li>Strong organizational skills and attention to detail.</li><li>Target-driven, self-motivated, and able to work independently.</li></ul>What We Offer:<ul><li>Competitive fixed salary (based on experience).</li><li>Friendly and professional work environment.</li><li>Opportunities for career growth within the company.</li></ul>Note: This is a hybrid role, primarily remote, with six working days a week. However, the employee is required to attend the office as needed or when requested by the management.Interested candidates please share your resume at career@hashtagmedia.aeJob Type: Full-timePay: From Rs40,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Location:<ul><li>Islamabad (Preferred)</li></ul>Work Location: In person

TalentPop App

<div>
 
 ABOUT US:
 
 TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.
 
 
 
 Perks &amp; Benefits
 
 
 
 <ul>
 <li>
 Annual performance-based increases
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Health and dental insurance or a monthly health stipend
 </li>
 <li>
 Holiday bonuses
 </li>
 <li>
 Permanent work-from-home setup
 </li>
 <li>
 Opportunities for career advancement as we continue to grow
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
 </li>
 <li>
 Assist Customers: Support customers with orders, shipping, product details, and returns.
 </li>
 <li>
 Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proficiency in English (both written and verbal)
 </li>
 <li>
 At least 1 year of online/remote customer service experience
 </li>
 <li>
 Experience with tools like Gorgias, Zendesk, or Shopify is a plus or an advantage
 </li>
 <li>
 Excellent problem-solving and communication skills
 </li>
 <li>
 Adaptable and solutions-oriented mindset
 
 
 </li>
 </ul>
 
 Technical Requirements
 
 
 
 <ul>
 <li>
 Personally owned PC or laptop with an i5 processor or equivalent
 </li>
 <li>
 Minimum of 15 Mbps for both upload and download internet speed
 
 
 </li>
 </ul>
 When applying, use application code:
 
 CS
 
 
 
 
 Excited to grow your career with TalentPop App?
 
 Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!
</div>

GrowthRatio Solutions

Job Title: Customer Service Representative (CSR)Company: GrowthRise Solutions Location: Bahria Town Phase 7, Islamabad Positions Available: 4 Job Type: Full-Time, On-SiteAbout UsGrowthRise Solutions is a fast-growing e-commerce company committed to delivering outstanding customer experiences. We are looking for motivated and detail-oriented individuals to join our customer service team at our office in Bahria Town Phase 7, Islamabad. This is a great opportunity to build a career in the evolving world of e-commerce while working in a supportive and dynamic environment.Role OverviewAs a Customer Service Representative, you will be the first point of contact for our customers. Your role will include:<ul><li>Responding to inquiries via live chat, email, and phone in a professional and timely manner.</li><li>Assisting customers with orders, tracking shipments, and processing returns.</li><li>Maintaining accurate records of customer interactions and order details.</li><li>Engaging with customers to resolve issues and provide account-related support.</li></ul>Strong written and spoken English communication skills are essential, as you will be assisting both local and international customers.Requirements<ul><li>Bachelor&rsquo;s degree in any field.</li><li>Prior customer service experience is preferred (knowledge of e-commerce platforms like eBay is a plus).</li><li>Must bring your own laptop daily.</li><li>Ability to commute to or relocate near Bahria Town Phase 7, Islamabad.</li></ul>What We Offer<ul><li>Starting salary: PKR 40,000/month.</li><li>Career growth opportunities in a leading e-commerce business.</li><li>Hands-on training and continuous skill development.</li><li>A collaborative, growth-oriented work environment.</li><li>The chance to be part of a company that values customer satisfaction and innovation.</li></ul>Important NoteThis is a full-time, on-site role. Candidates who are unable to work in person or do not meet the stated requirements are kindly requested not to apply.Job Type: Full-time, Entry-Level / Fresher Salary: Starting from Rs. 40,000 per month Work Location: On-site &ndash; Bahria Town Phase 7, IslamabadJob Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Customer Service Representative (CSR)

ProtoCall Outsource

Job Overview:We are looking for a Customer Service Representative to join our team and be the first point of contact for our customers. In this role, you will handle incoming calls from customers, assist with booking taxis, provide real-time support, and troubleshoot any technical or service-related issues they may have.Your goal will be to deliver excellent customer experiences by efficiently handling queries, resolving concerns, and ensuring customer satisfaction at every touchpoint.Key Responsibilities:<ul><li>Answer incoming calls promptly and professionally from customers needing taxi services</li><li>Assist customers with booking, modifying, or canceling taxi rides</li><li>Provide information about services, pricing, wait times, and estimated arrival times</li><li>Handle technical inquiries related to app usage, booking errors, or account access issues</li><li>Resolve customer complaints and service-related issues with a customer-first attitude</li><li>Escalate complex or unresolved issues to the appropriate department when needed</li><li>Maintain accurate call logs and customer interaction records</li><li>Follow company communication guidelines and policies consistently</li><li>Work as part of a team to ensure high-quality service and customer satisfaction</li></ul>Requirements:<ul><li>High school diploma or equivalent; additional training in customer service is a plus</li><li>Previous experience in a customer service or call center role preferred and will enable higher salaries.</li><li>Excellent verbal communication and active listening skills</li><li>Ability to remain calm and empathetic under pressure</li><li>Basic technical knowledge to assist with app-related inquiries</li><li>Familiarity with taxi or transport services is an advantage</li><li>Availability to work flexible hours, including evenings, weekends, or holidays if required</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Training and support to help you succeed</li><li>Friendly and collaborative work environment</li><li>Opportunity to grow within the company -- Frequent increments</li><li>Generous bonuses</li></ul>NO REMOTE JOB FACILITIES AVAILABLEJob Types: Full-time, Contract Contract length: 12 monthsPay: Rs50,000.00 - Rs90,000.00 per monthExperience:<ul><li>Customer Service Representative: 1 year (Preferred)</li></ul>Work Location: In person

Customer Service Representative for UK base Taxi Companies

Rehman Studies (Pvt) Ltd

Job Title: Customer Service Representative (CSR)Job Type: Full-time.Working Hours: 09:00am to 06:00pm.Salary: Starting from PKR 50,000 (negotiable based on experience)Compensation: Fixed Salary+Amazing Incentives.Work Location: Rehman Travels, Block E G 6/2 Blue Area, IslamabadJob Summary:We are looking for a motivated and customer-oriented Customer Service Representative (CSR) to join our fast-paced travel agency team. As the first point of contact for clients, you will provide expert guidance on travel products and services, manage bookings, resolve inquiries, and ensure an outstanding customer experience from start to finish.Key Responsibilities:Respond promptly to customer inquiries via phone, email, chat, and in-person.Assist clients in choosing travel destinations, flights, accommodations, Umrah packages, and related services.Process bookings, amendments, cancellations, and refunds accurately.Address customer complaints and issues with professionalism and efficiency.Stay updated on airline policies, visa/Umrah requirements, travel regulations, and destination information.Maintain accurate customer records and documentation.Work closely with internal teams (sales, operations, finance) to ensure smooth service delivery.Promote and sell travel packages and provide additional services to achieve sales targets.Follow up with clients to confirm bookings and ensure all travel documents are provided on time.What We&rsquo;re Looking For:Strong communication skillsBachelor's Degree (no students)Travel Agency experience (Visa, Ticketing, STA, Immigration and Umrah Packages)Focused with excellent problem solving abilities.Organized, detail-oriented, and able to multitasking.Ability to work effectively both independently and in a team.Strong influencing and negotiation skills to meet sales targets.To Apply: Drop your CV on 0335-5005730Job Type: Full-timePay: Up to Rs50,000.00 per monthWork Location: In person

Explore 352+ Customer service representative in Islamabad this September. Find roles across top companies and apply now to boost your career.

352 customer service representative jobs IN Islamabad

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative (CSR)

Customer Service Representative for UK base Taxi Companies

CSR