client success manager – 1

customer service representative Jobs in Islamabad

customer service representative

it support engineer

business development support representative Jobs in Islamabad

chat support officer

client support specialist

ibex. Pakistan

<div>
 ibex. Pakistan has a recent job vacancy for a Client/Customer Support Specialist in Islamabad or Rawalpindi. The candidate will be a key member of the customer service team, and will be tasked with assisting clients/customers by actively listening to their concerns, answering their questions, and resolving their issues related to the company&rsquo;s products or services.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach and be passionate about working in a dynamic customer support environment. This role is perfect for students or those looking for fresh graduate jobs in Islamabad!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site job in ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per the requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Follow up with clients/customers to ensure their issues are resolved and they are satisfied with the service provided
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Work closely with other members of the client support team and other departments, to ensure a smooth and efficient support experience is provided to the clients
 </li>
 <li>
 Participate in training sessions and team meetings to stay updated on the company&rsquo;s products, services, and support processes
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, particularly in MS Excel and MS Word
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 </ul>
</div>

Client Support Specialist

S&P Global

<div>
 
 About The Role
 
 
 
 
 Grade Level (for internal use):
 
 
 
 07
 
 
 
 The Team
 
 
 
 S&amp;P Global Market Intelligence is seeking an Associate, Channels Tech Specialists to join the Channels Tech Specialists team in Islamabad. The team partners with Solution Architects (SA) and Sales Teams to provide technical assistance to clients in deployment and troubleshooting the &ldquo;Channels Solutions&rdquo; and assessing the technical environment dynamics within client sites that may impact product performance.
 
 
 
 The Impact
 
 
 
 You will be able to contribute to the team and company in a meaningful way. Your position as an Associate is critical as it is the link between the end-user and our Channels products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, the Associate, Channels Tech Specialists is a consultant providing best and most efficient way for our clients to achieve quality results.
 
 
 
 What&rsquo;s In It For You
 
 
 
 <ul>
 <li>
 Gets a great opportunity to talk to external clients and internal stakeholders across globe.
 </li>
 <li>
 Liaise with different product teams, development teams, and Platform managers to analyze and help resolve product delivery related issues.
 </li>
 <li>
 You will work with a global Solution Architects and Sales team responsible for enterprise products like API and Xpressfeed.
 </li>
 <li>
 This is the place to hone your existing database and leadership skills while having the chance to become exposed to fresh and divergent technologies (e.g. .Net, Java, Web Service APIs, SOAP, XML, JSON, HTTP, PHP, SQL Server Analysis Services, Oracle, and PostgreSQL).
 </li>
 <li>
 As a critical member of the team, you will have the opportunity to collaborate with a global stakeholders and improvise the client experience.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Be a Product specialist for the Channels and provide in-depth technical assistance to clients.
 </li>
 <li>
 Assist in deployment and troubleshooting on-the-go.
 </li>
 <li>
 Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales&rsquo; opportunities.
 </li>
 <li>
 Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues.
 </li>
 <li>
 Work on creating complex SQL queries (MS SQL, ORACLE, PostgreSQL, MySQL etc.,) to use our data and assist client with query tuning and performance improvements.
 </li>
 <li>
 Research and gain knowledge on the rapidly evolving product offerings.
 </li>
 <li>
 Assess the technical environment dynamics within the client sites that may impact product performance
 </li>
 <li>
 Involve in testing/user-acceptance tests of New implementations
 </li>
 <li>
 Maintain the local infrastructure which comprises of Database Servers (Oracle. MS SQL Server, PostgreSQL and MySQL) and Virtual Machines.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 
 What we&rsquo;re looking for:
 
 
 
 <ul>
 <li>
 0-6months of experience in a technology or support role, with an interest in working with large datasets.
 </li>
 <li>
 The candidate should have strong basics in all aspects of Computer Science such as Development, Database concepts, networking.
 </li>
 <li>
 Solid communication skills (English verbal &amp; written)
 </li>
 <li>
 Good knowledge in .Net/C#/Java
 </li>
 <li>
 Knowledge on Web Protocols (HTTP, HTTPS, FTP, SFTP, FTPS, etc.) &amp; features/commands
 </li>
 <li>
 HTTP Messages (Headers, Body, Response Codes, Commands, Arguments, etc.)
 </li>
 <li>
 Network &amp; Security Protocols (Web Sockets, TCPIP, SSL, TLS, etc.)
 </li>
 <li>
 Proxy Protocols (SOCKS4, SOCKS5, HTTP, Custom, etc.) &amp;
 </li>
 <li>
 Web Transport Schemes (SOAP, XML, JSON, etc.)
 </li>
 <li>
 Exposure to WINDOWS, UNIX or LINUX environments.
 </li>
 <li>
 Knowledge on DBMS concepts.
 </li>
 <li>
 Knowledge on cloud technologies like AWS, Snowflake, etc.,
 </li>
 <li>
 Quick learner and ability to grasp new technologies.
 </li>
 <li>
 Demonstrate troubleshooting, follow-through and problem solving skills, resourcefulness, attention to detail, and strong communication skills.
 </li>
 <li>
 Ability to keep pace with rapid changes in products.
 </li>
 <li>
 Willing to work in any 5 day shifts and longer night shifts.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Graduate in Computer Science and Commerce\Finance is preferred
 </li>
 <li>
 Prior experience in client support teams
 
 
 </li>
 </ul>
 
 About S&amp;P Global Market Intelligence
 
 
 
 At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
 
 For more information, visit www.spglobal.com/marketintelligence.
 
 
 
 What&rsquo;s In It For
 
 
 You?
 
 
 
 
 Our Mission
 
 
 
 Advancing Essential Intelligence.
 
 
 
 Our People
 
 
 
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
 
 
 Our Values
 
 
 
 
 Integrity, Discovery, Partnership
 
 
 
 Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
 
 
 Benefits
 
 
 
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
 
 Our Benefits Include
 
 
 
 <ul>
 <li>
 Health &amp; Wellness: Health care coverage designed for the mind and body.
 </li>
 <li>
 Flexible Downtime: Generous time off helps keep you energized for your time on.
 </li>
 <li>
 Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 </li>
 <li>
 Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 </li>
 <li>
 Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 </li>
 <li>
 Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
 
 
 </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
 
 
 Global Hiring And Opportunity At S&amp;P Global
 
 
 
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
 
 
 Recruitment Fraud Alert
 
 
 
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 
 
 
 Equal Opportunity Employer
 
 
 
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
 
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
 
 US Candidates Only:
 
 The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
 
 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 
 
 
 Job ID:
 
 324179
 
 
 
 Posted On:
 
 2026-01-12
 
 
 
 Location:
 
 Islamabad, Pakistan
</div>

Associate, Channels Tech Specialists

Think Higher Consultants

Job Overview The Client Relationship Officer is responsible for delivering a positive and professional experience to clients while supporting the daily administrative operations of a visa consultancy. This role acts as the primary point of contact for clients and requires strong communication skills, a professional approach, and the ability to manage sensitive information with care.Core Responsibilities<ul><li>Welcome and guide clients in a polite and professional manner, both in person and via phone or email</li><li>Provide accurate guidance regarding visa services, procedures, and appointment arrangements</li><li>Handle scheduling, rescheduling, and confirmation of client appointments</li><li>Follow up with clients for required documents, payments, and application updates</li><li>Address client inquiries, issues, and concerns in a calm and professional way</li><li>Ensure all client and immigration-related data is handled with strict confidentiality</li></ul>Administrative Responsibilities<ul><li>Keep client records, files, and documentation properly organized and up to date</li><li>Provide administrative assistance to consultants for active cases</li><li>Perform data entry tasks, generate basic reports, and draft routine correspondence</li><li>Oversee office supplies and support smooth day-to-day office activities</li><li>Work closely with team members to maintain an efficient workflow</li><li>Follow company policies and standard operating procedures consistently</li></ul>Job Type: Full-timeWork Location: In person

Client Relationship Officer (CRO)

Eposmatic (Pvt) Ltd

Job Title: Support &amp; Data Entry SpecialistLocation: IslamabadJob Type: Full-TimeDepartment: Customer SupportAbout Us:EPOSMATIC is a rapidly growing restaurant management software company serving hundreds of restaurants across Pakistan &amp; UAE. We are looking for a Support &amp; Data Entry Specialist to join our Islamabad team and play a vital role in ensuring smooth client operations and backend support.Key Responsibilities:<ul><li>Provide first-level support to customers via call and WhatsApp.</li><li>Handle software-related queries and guide customers through issue resolution.</li><li>Ensure data integrity and timely updates for restaurant menus, pricing, staff, etc.</li><li>Follow up with clients post-resolution to ensure satisfaction and issue closure.</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree.</li><li>Proven experience in customer support or data entry roles preferred.</li><li>Strong computer skills (MS Excel, Google Sheets, data entry platforms).</li><li>Good communication skills in English and Urdu (spoken &amp; written).</li><li>Ability to handle multiple tasks and work in a fast-paced environment.</li><li>Detail-oriented with excellent organizational skills.</li><li>Team player with a proactive and positive attitude.</li></ul>Working Days: Monday to SaturdayTimings: 8:30 AM &ndash; 5:30 PMLocation: IslamabadHow to Apply:Interested candidates can send their CVs to &quot;hr@eposmatic.com&quot;with the subject line &ldquo;Support &amp; Data Entry Specialist - Islamabad&rdquo;.Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Support & Data Entry Specialist

Prime System Solutions

<div>
 
 Job Title: Billing AR Specialist
 
 
 
 
 Experience Required: 3+years
 
 
 
 
 Location: Lahore/Islamabad
 
 
 
 
 Shift Timings: 5 PM - 2 AM PKT
 
 
 
 
 Job Summary
 
 
 
 The Billing Specialist is responsible for managing the end-to-end invoicing process, ensuring accuracy, compliance, and timely billing across various transaction types including projects, recurring services, and product orders. This role plays a critical part in supporting revenue recognition, maintaining financial accuracy, and delivering a professional billing experience to clients. The ideal candidate is detail-oriented, comfortable with ERP/CRM systems, and capable of interpreting contracts in a fast-paced environment.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage invoicing processes, ensuring all billable items are accurately identified, validated, and processed on time.
 </li>
 <li>
 Generate invoices for projects, recurring agreements, product orders, and service engagements.
 </li>
 <li>
 Perform pre-invoice audits to ensure billing accuracy, contract alignment, and compliance with internal standards.
 </li>
 <li>
 Validate billing data against source documents such as purchase orders, service tickets, and agreements.
 </li>
 <li>
 Apply correct sales tax and post invoices to the general ledger with accurate financial coding.
 </li>
 <li>
 Handle client billing inquiries, resolve discrepancies, and coordinate with internal teams (sales, projects, collections).
 </li>
 <li>
 Support revenue recognition processes including deferred revenue and milestone-based billing (preferred).
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3-5 years of experience in billing, invoicing, accounts receivable, or financial operations.
 </li>
 <li>
 Ability to interpret contracts, purchase orders, and financial documents accurately.
 </li>
 <li>
 Experience with ConnectWise is a must
 </li>
 <li>
 Strong proficiency in Microsoft Excel and Office tools.
 </li>
 <li>
 Experience with ERP/CRM systems (e.g., Microsoft Dynamics GP/365 preferred).
 </li>
 <li>
 Strong attention to detail, analytical thinking, and time management skills.
 </li>
 <li>
 Excellent written and verbal communication skills for client interaction.
 </li>
 <li>
 Ability to work in a fast-paced, deadline-driven environment with multiple priorities
 </li>
 </ul>
</div>

Billing - AR Specialist

Jantrah Tech Private Limited

Jantrah Tech is a growing digital marketing and web solutions company dedicated to enhancing our clients' online presence through effective SEO campaigns and data-driven marketing strategies. We are looking for a passionate and skilled SEO Specialist to join our team and contribute to the success of our client projects.Role Overview:As an SEO Specialist at Jantrah Tech, you will work closely with our SEO team to execute and manage SEO strategies across various projects. Your role will involve SEO tasks, collaboration with other teams, and project oversight to ensure the best SEO practices are followed. We're looking for someone who is eager to learn, can adapt to various SEO tasks, and has a strong team spirit.Key Responsibilities:<ul><li>Manage and support SEO projects, working across various aspects of SEO (on-page, off-page, local, and technical).</li><li>Collaborate with team to ensure SEO best practices are integrated into the content and website structure.</li><li>Conduct keyword research, website audits, and assist in content optimization efforts.</li><li>Help implement SEO strategies that enhance rankings, drive traffic, and improve engagement.</li><li>Track and report on performance metrics (rankings, traffic, engagement).</li><li>Stay updated with the latest trends, search engine algorithm updates, and SEO tools to continuously improve our SEO efforts.</li></ul>Candidate Profile:<ul><li>At least 1 year of SEO experience with measurable results.</li><li>Experience handling various aspects of SEO, from content optimization to link building.</li><li>Familiarity with SEO tools like Ahrefs, SEMrush, Google Search Console, GA4, and SurferSEO.</li><li>Basic understanding of WordPress, Shopify, and HTML.</li><li>Strong communication skills, with the ability to collaborate effectively across teams.</li><li>Proactive, detail-oriented, and willing to take initiative on projects.</li></ul>How to Apply:Send your resume to hr@jantrah.com or reach us via WhatsApp at +92 300 5268724.Location: 2nd Floor, Sunrise Plaza, Ghouri Town Phase 5, Islamabad Job Type: Full-time | OnsiteWe look forward to having a dynamic and enthusiastic SEO professional join our growing team!Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

SEO Specialist

ScrumAD Private Limited

We are looking for a Technical CRM Support Specialist to join our growing team. This is a full-time, on-site night shift role supporting US-based clients. we are Located in DHA 2 Islamabad. we donot provide transport facility or Remote working option.The ideal candidate should have a Computer Science / IT background, excellent English communication skills, and the ability to analyze technical issues and provide effective solutions.You will work directly with international clients via email, chat, and phone calls, helping them resolve technical and CRM-related issues while ensuring a high level of customer satisfaction.This role is ideal for someone who is analytical, solution-oriented, and comfortable working in a fast-paced technical support environment.Key Responsibilities<ul><li>Provide technical support to US clients through email, chat, and phone</li><li>Troubleshoot CRM, software, and technical issues efficiently</li><li>Identify problems by analyzing client queries and system behavior</li><li>Provide clear and professional communication while assisting clients</li><li>Document issues, troubleshooting steps, and resolutions in the system</li><li>Collaborate with internal teams when escalation is required</li><li>Manage multiple support requests simultaneously</li><li>Continuously learn about product updates and system improvements</li><li>Maintain high customer satisfaction and response quality</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field</li><li>Excellent English communication and comprehension skills</li><li>Minimum 1 year experience in Technical Support / CRM Support / Customer Support</li><li>Strong problem-solving and analytical thinking ability</li><li>Experience supporting clients via email, chat, and calls</li><li>Ability to understand technical issues quickly and propose solutions</li><li>Strong multitasking and time management skills</li><li>Ability to work independently and within a team environment</li><li>Fast learner with ability to adapt to new tools and systems</li></ul>Preferred Skills<ul><li>Experience working with CRM systems (HubSpot, Salesforce, Zoho, etc.)</li><li>Experience supporting international clients (especially US clients)</li><li>Knowledge of ticketing systems or help desk software</li><li>Basic understanding of web technologies, APIs, or databases</li></ul>if you think you are a good fit for this role feel free to share your cv on whatsapp0331-9867842 or email your cv at hr@scrumad.comPay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Describe a situation where you helped a client in resolving a technical problem.</li><li>how would you explain a technical issue to a non-technical person?</li></ul>Work Location: In person

Customer Support Specialist

Explore 676+ Client support specialist in Islamabad this May. Find roles across top companies and apply now to boost your career.