customer support executive

customer success specialist Jobs in Islamabad

customer success specialist

ads specialist

client relationship manager Jobs in Islamabad

client relationship manager

client success manager – 1 Jobs in Islamabad

client success manager – 1

client support specialist

ibex. Pakistan

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 ibex. Pakistan has a recent job vacancy for a Client/Customer Support Specialist in Islamabad or Rawalpindi. The candidate will be a key member of the customer service team, and will be tasked with assisting clients/customers by actively listening to their concerns, answering their questions, and resolving their issues related to the company&rsquo;s products or services.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach and be passionate about working in a dynamic customer support environment. This role is perfect for students or those looking for fresh graduate jobs in Islamabad!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
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 The role is a full-time, on-site job in ibex. office in Islamabad
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 Willingness to support schedule changes during Ramadan or regional holidays as per the requirements of operational needs (with fair scheduling practices)
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 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
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 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This role offers career growth pathways, depending on performance and interest, including:
 
 
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 Customer Service Representative Supervisors/ Team Lead
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 Office Administrator / Operations Coordinator
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 Training Specialists
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 Cross-campaign growth for more exposure
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 Cross-departmental growth for specific interests like marketing, IT, HR, etc
 
 
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 Responsibilities
 
 
 
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 Professionally manage a high volume of incoming calls or chats and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
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 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
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 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
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 Follow up with clients/customers to ensure their issues are resolved and they are satisfied with the service provided
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 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
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 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
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 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
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 Work closely with other members of the client support team and other departments, to ensure a smooth and efficient support experience is provided to the clients
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 Participate in training sessions and team meetings to stay updated on the company&rsquo;s products, services, and support processes
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 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
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 Excellent written and verbal communication skills in English is also a must
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 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
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 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
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 Basic knowledge of common office tools like Microsoft Office/Google Workspace, particularly in MS Excel and MS Word
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 Experience using CRM systems is a bonus
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</div>

Client Support Specialist

Midas Online

Job TitleAds Specialist / Performance Marketing SpecialistJob DescriptionMidas Online is hiring a skilled and results-driven Ads Specialist / Performance Marketing Specialist to manage, optimize, and scale paid advertising campaigns for our clients.This role is ideal for someone who understands digital advertising, can analyze campaign performance, and knows how to generate leads, sales, and measurable results through paid platforms.You will be responsible for planning, launching, monitoring, and optimizing ad campaigns across platforms such as Meta Ads, Google Ads, TikTok Ads, and other digital advertising channels.Key Responsibilities<ul><li>Plan, create, and manage paid advertising campaigns.</li><li>Run campaigns on Meta Ads, Google Ads, TikTok Ads, and other relevant platforms.</li><li>Conduct audience research and competitor analysis.</li><li>Set up campaign structures, targeting, budgets, creatives, and tracking.</li><li>Monitor campaign performance daily and optimize for better results.</li><li>Improve key metrics such as CPL, CPC, CTR, ROAS, conversions, and lead quality.</li><li>Create performance reports for internal team and clients.</li><li>Coordinate with designers, content writers, and account managers for ad creatives and campaign requirements.</li><li>Test different audiences, creatives, copies, placements, and strategies.</li><li>Ensure campaigns follow client objectives, brand guidelines, and platform policies.</li></ul>Services / Campaigns You Will Handle<ul><li>Lead generation campaigns</li><li>Sales and conversion campaigns</li><li>Brand awareness campaigns</li><li>Traffic campaigns</li><li>Retargeting campaigns</li><li>E-commerce ads</li><li>Local business ads</li><li>International client campaigns</li></ul>Requirements<ul><li>Prior experience in paid ads / performance marketing.</li><li>Strong knowledge of Meta Ads Manager.</li><li>Good understanding of Google Ads.</li><li>Experience with TikTok Ads is a plus.</li><li>Ability to analyze campaign data and make performance-based decisions.</li><li>Understanding of pixels, conversion tracking, events, retargeting, and analytics.</li><li>Good communication and reporting skills.</li><li>Basic understanding of digital marketing funnels.</li><li>Ability to manage multiple client campaigns at the same time.</li><li>Must be available for an on-site role in Soan Garden.</li><li>Must be able to work from 1:00 PM to 9:00 PM, Monday to Saturday.</li></ul>Compensation<ul><li>Salary: PKR 50,000 &ndash; 70,000 per month</li><li>Final salary will depend on experience and skill level.</li></ul>Ideal CandidateWe are looking for someone who is:<ul><li>Data-driven</li><li>Creative with ad strategy</li><li>Detail-oriented</li><li>Consistent with optimization</li><li>Comfortable with performance targets</li><li>Able to manage multiple campaigns</li><li>Good at problem-solving</li><li>Serious about growth in digital advertising</li></ul>How to ApplyInterested candidates can apply with their updated CV and portfolio/case studies, if available, on careers@midas.onlineJob Type: Full-time Work Location: On-site, Soan Garden Schedule: Monday to Saturday, 1:00 PM &ndash; 9:00 PM Salary: PKR 50,000 &ndash; 70,000 per monthPay: From Rs50,000.00 per monthWork Location: In person

Ads Specialist

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As a Senior Procurement Specialist, you are responsible for overseeing the entirety of the procurement function, managing tasks from generating purchase orders to invoicing and receiving goods. They are responsible for purchasing goods, materials, and services to meet client requirements, while considering factors such as price, quality, and delivery to ensure uninterrupted supply.
 
 
 
 What You&rsquo;ll Do As The Senior Procurement Specialist
 
 
 
 Employees employed in the role of Senior Procurement Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
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 Execute purchase orders with suppliers, aligning with predetermined cost, quantity, and delivery objectives.
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 Maintain comprehensive records of purchase orders, updating daily backorder reports to ensure accurate information dissemination to the sales team.
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 Provide support to the purchasing function and other relevant departments, communicating any supply issues that may impact business operations.
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 Aim for a minimum of 15% of orders older than 48 hours to have no estimated time of arrival (ETA), unless there are significant constraints from the manufacturer.
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 Serve as a liaison between suppliers and various departments, facilitating purchasing processes for new projects and initiatives.
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 Ensure that orders lacking an ETA after 72 hours are effectively resolved with assistance from the sourcing team.
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 Monitor and address any potential risks or opportunities that may affect organizational objectives.
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 Conduct cost analysis, both for existing and prospective expenditures, and participate in cost reduction initiatives.
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 Prioritize the completion of updating all open purchase orders for entities in Zones EMEA by 11am daily, facilitating successful utilization of Go Zone and My Zone.
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 Generate weekly, daily, and monthly reports as needed, collaborating closely with Finance and Sales teams to identify avenues for continuous improvement.
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 Lead contract negotiations to optimize prices and terms with suppliers, leveraging negotiation strategies and procurement best practices.
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 Initiate and process purchase orders and order schedules in a timely manner.
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 Cultivate and sustain positive supplier relationships through regular communication and effective management practices.
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 Uphold a professional and consistent approach in all interactions with suppliers, ensuring compliance with company guidelines and purchasing policies.
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 Compile supplier performance data to facilitate evaluation and improvement initiatives.
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 Engage with suppliers to resolve any issues related to pricing, quality, delivery, or invoicing discrepancies.
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 Maintain the timing of order generation and confirmation, ensuring it occurs within a 2-hour window following successful execution of master planning.
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 Uphold a case completion rate exceeding 95% across all relevant areas of CE.
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 Continued delivery of 5-Star Service to customers.
 
 
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 </ul>
 
 What You Will Bring To The Team
 
 
 
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 EDUCATION/CERTIFICATION:
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 Graduate/Masters &ndash; Majors in Supply Chain Management.
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 Any certification in supply chain management will be a plus point.
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 3-4 years&rsquo; experience working in an Offshore/Outsourced model in a combined procurement /operation/supply chain function; reseller hardware/software industry preferred.
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 General understanding of information technology products and terminology preferred.
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 Vendor engagement
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 Excellent Coordination, Excellent Communication Skills, Business Excellence
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 Hands on experience of working on ERP tools. SAP, Dynamics 365 etc.
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 Should be aware of current technology trends.
 
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 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 1:00 PM to 09:30 PM (Pk time)
 
 
</div>

Senior Procurement Specialist

HR Ways

Hiring Tender Management Specialist from Islamabad | Onsite. Client Company Introduction:A solar energy consultancy, delivering it's services more than a 50+ years in industry. Providing a customize plants to ﻿residential, commercial and industrial requirements in Asia.Job Description:A well-established solar energy consultancy with a legacy of 50+ years in the energy industry, offering end-to-end solar solutions across Asia. The company specializes in designing and delivering customized solar plants for residential, commercial, and industrial sectors, ensuring reliable, efficient, and sustainable energy systems tailored to each client's unique needs.Key Skills &amp; Requirements:<ul><li>3 to 5 years of experience in Bid Preparation and Bid Management for Local &amp; International Markets</li><li>Proficiency in Proposal Preparation and Bid Management includes managing proper documentation submission before the deadline.</li><li>In-depth knowledge of Bid Processes and compliance standards</li><li>Experience in reviewing multiple tender sites and identifying relevant opportunities</li><li>Excellent English language skills</li><li>Identify and initiate contact with International firms to explore partnership or sub contracting opportunities on identified tenders</li><li>Strong organizational and project management skills</li><li>Exceptional attention to detail and ability to work under deadlines</li><li>Proven experience in the energy or renewable energy sector is a plus</li><li>Bachelor's degree in Business Administration, Engineering, or a related field</li><li>Excellent communication and teamwork abilities</li><li>Punctual, organize and motivated individual</li></ul>Other Details:Experience: 3-5 years Work Timings: 09 AM - 06 PM Work Days: Monday - Saturday Work Mode: Onsite Location: Islamabad, PakistanAbout HR Ways:HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channelhttps://whatsapp.com/channel/0029VamSiLr5fM5fMtAdCS2M﻿ to stay updated or visit www.hrways.co to know more.Work Location: In person

Tender Management Specialist

Majnate LLP

Job Title: Fiverr Growth &amp; LinkedIn Outreach Executive Company: Majnate LLP &mdash; Top Rated Plus Upwork Agency Location: Giga Mall, DHA-2, Islamabad Working Hours: 11:00 AM &ndash; 7:00 PM Night Responsibility: Client chat/message monitoring only when requiredMajnate LLP is hiring a Fiverr Growth &amp; LinkedIn Outreach Executive to support business growth through professional client communication, LinkedIn outreach, lead tracking, reporting, and marketplace support.Responsibilities:<ul><li>Find and contact USA-based prospects on LinkedIn.</li><li>Write professional outreach messages and follow-ups.</li><li>Track leads, replies, follow-ups, and conversion status.</li><li>Support Fiverr profile growth under company SOPs.</li><li>Handle client inquiries/messages professionally.</li><li>Prepare weekly performance reports.</li><li>Coordinate with internal team for leads, client requirements, and updates.</li></ul>Required Skills:<ul><li>Strong written and spoken English.</li><li>Ability to communicate professionally with USA-based clients.</li><li>Basic understanding of LinkedIn outreach, lead generation, sales, or digital marketing.</li><li>Good reporting skills using Excel/Google Sheets.</li><li>Honest, ethical, and reliable working style.</li><li>Office availability from 11:00 AM to 7:00 PM.</li></ul>Preferred Education: Marketing, Business Administration, Mass Communication, English, IT, Computer Science, Data Analytics, Economics, Digital Marketing, or related fields.Important Restriction: The candidate must not have their own Fiverr seller account/ID and must not have prior Fiverr profile management experience. This will be verified during screening and interview.Interested candidates can apply with their CV and a short note explaining their experience in LinkedIn outreach, client communication, sales, reporting, or digital marketing.Pay: Rs50,000.00 - Rs250,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Fiverr Growth & LinkedIn Outreach Executive

Atlantis BPO Solutions Private Limited

Job Title: Client Relationship Manager (CRM) Company: Atlantis Tech Location: Islamabad, Pakistan (Onsite) Job Type: Full-Time | Night Shift (US Hours) | 6:00 PM &ndash; 3:00 AMAbout the Role:Atlantis Tech is looking for a dynamic Client Relationship Manager who can confidently manage client communication while understanding Sales and Complete Revenue Cycle Management (RCM). This role is ideal for someone who can build strong relationships, manage client expectations, identify growth opportunities, and coordinate with operational teams to deliver exceptional service.Key Responsibilities:<ul><li>Manage and maintain relationships with US-based healthcare clients</li><li>Lead client calls, meetings, follow-ups, and account management</li><li>Support RCM workflows, billing operations, and VMA coordination</li><li>Identify upselling and business growth opportunities</li><li>Resolve client concerns and ensure timely execution</li><li>Track KPIs, performance reports, and client satisfaction</li><li>Coordinate with internal teams for smooth service delivery</li></ul>Requirements:<ul><li>Experience in Client Relationship Management</li><li>Knowledge of Sales and business development principles</li><li>Understanding of Revenue Cycle Management (RCM)</li><li>Excellent English communication and presentation skills</li><li>Strong problem-solving and stakeholder management abilities</li><li>Ability to multitask in a fast-paced environment</li><li>Female candidates will be preferred</li><li>Fresh candidates with excellent communication skills may also apply</li></ul>How to Apply:Email your updated CV to: careers@atlantis.tech with a Subject Line: Client Relationship Manager (CRM) or directly apply via indeed.Work Location: In person

Client Relationship Manager

Canvas Digitals

We are looking for a VoIP Engineer / VICIdial Specialist to manage and optimize our contact center voice infrastructure. This role is ideal for someone with strong expertise in SIP, Asterisk, and dialer systems, who can ensure high call quality, system reliability, and campaign performance.Key ResponsibilitiesVICIdial &amp; Dialer Management<ul><li>Configure and maintain VICIdial (v10/v11) systems</li><li>Manage inbound, outbound, and blended campaigns</li><li>Optimize dial levels, hopper settings, and campaign efficiency</li><li>Troubleshoot live call issues (call drops, delays, poor audio quality)</li></ul>VoIP &amp; SIP Engineering<ul><li>Manage SIP trunks and carrier connections</li><li>Troubleshoot SIP/RTP issues (latency, jitter, one-way audio)</li><li>Work with Asterisk-based telephony systems</li><li>Support integrations with Kamailio and/or FreeSWITCH (preferred)</li></ul>System &amp; Infrastructure<ul><li>Administer Linux servers (Debian, CentOS, Rocky Linux, openSUSE)</li><li>Monitor server performance, logs, and uptime</li><li>Perform database maintenance (MySQL/MariaDB backups and optimization)</li></ul>Requirements<ul><li>Proven experience with VICIdial and VoIP systems</li><li>Strong knowledge of SIP, RTP, and Asterisk</li><li>Hands-on experience with Linux server administration</li><li>Basic database management skills (MySQL/MariaDB)</li><li>Excellent troubleshooting and problem-solving skills</li></ul>Preferred Qualifications<ul><li>Experience with Kamailio or FreeSWITCH</li><li>Background in call center / contact center environments</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Growth opportunities in a fast-paced environment</li><li>Exposure to advanced VoIP and telephony technologies</li><li>Supportive and collaborative team</li></ul>Job Type: Full-timePay: Up to Rs60,000.00 per monthWork Location: In person

VoIP Engineer / VICIdial Specialist

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