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client support specialist

S&P Global

<div>
 
 About The Role
 
 
 
 
 Grade Level (for internal use):
 
 
 
 07
 
 
 
 The Team
 
 
 
 S&amp;P Global Market Intelligence is seeking an Associate, Channels Tech Specialists to join the Channels Tech Specialists team in Islamabad. The team partners with Solution Architects (SA) and Sales Teams to provide technical assistance to clients in deployment and troubleshooting the &ldquo;Channels Solutions&rdquo; and assessing the technical environment dynamics within client sites that may impact product performance.
 
 
 
 The Impact
 
 
 
 You will be able to contribute to the team and company in a meaningful way. Your position as an Associate is critical as it is the link between the end-user and our Channels products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, the Associate, Channels Tech Specialists is a consultant providing best and most efficient way for our clients to achieve quality results.
 
 
 
 What&rsquo;s In It For You
 
 
 
 <ul>
 <li>
 Gets a great opportunity to talk to external clients and internal stakeholders across globe.
 </li>
 <li>
 Liaise with different product teams, development teams, and Platform managers to analyze and help resolve product delivery related issues.
 </li>
 <li>
 You will work with a global Solution Architects and Sales team responsible for enterprise products like API and Xpressfeed.
 </li>
 <li>
 This is the place to hone your existing database and leadership skills while having the chance to become exposed to fresh and divergent technologies (e.g. .Net, Java, Web Service APIs, SOAP, XML, JSON, HTTP, PHP, SQL Server Analysis Services, Oracle, and PostgreSQL).
 </li>
 <li>
 As a critical member of the team, you will have the opportunity to collaborate with a global stakeholders and improvise the client experience.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Be a Product specialist for the Channels and provide in-depth technical assistance to clients.
 </li>
 <li>
 Assist in deployment and troubleshooting on-the-go.
 </li>
 <li>
 Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales&rsquo; opportunities.
 </li>
 <li>
 Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues.
 </li>
 <li>
 Work on creating complex SQL queries (MS SQL, ORACLE, PostgreSQL, MySQL etc.,) to use our data and assist client with query tuning and performance improvements.
 </li>
 <li>
 Research and gain knowledge on the rapidly evolving product offerings.
 </li>
 <li>
 Assess the technical environment dynamics within the client sites that may impact product performance
 </li>
 <li>
 Involve in testing/user-acceptance tests of New implementations
 </li>
 <li>
 Maintain the local infrastructure which comprises of Database Servers (Oracle. MS SQL Server, PostgreSQL and MySQL) and Virtual Machines.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 
 What we&rsquo;re looking for:
 
 
 
 <ul>
 <li>
 0-6months of experience in a technology or support role, with an interest in working with large datasets.
 </li>
 <li>
 The candidate should have strong basics in all aspects of Computer Science such as Development, Database concepts, networking.
 </li>
 <li>
 Solid communication skills (English verbal &amp; written)
 </li>
 <li>
 Good knowledge in .Net/C#/Java
 </li>
 <li>
 Knowledge on Web Protocols (HTTP, HTTPS, FTP, SFTP, FTPS, etc.) &amp; features/commands
 </li>
 <li>
 HTTP Messages (Headers, Body, Response Codes, Commands, Arguments, etc.)
 </li>
 <li>
 Network &amp; Security Protocols (Web Sockets, TCPIP, SSL, TLS, etc.)
 </li>
 <li>
 Proxy Protocols (SOCKS4, SOCKS5, HTTP, Custom, etc.) &amp;
 </li>
 <li>
 Web Transport Schemes (SOAP, XML, JSON, etc.)
 </li>
 <li>
 Exposure to WINDOWS, UNIX or LINUX environments.
 </li>
 <li>
 Knowledge on DBMS concepts.
 </li>
 <li>
 Knowledge on cloud technologies like AWS, Snowflake, etc.,
 </li>
 <li>
 Quick learner and ability to grasp new technologies.
 </li>
 <li>
 Demonstrate troubleshooting, follow-through and problem solving skills, resourcefulness, attention to detail, and strong communication skills.
 </li>
 <li>
 Ability to keep pace with rapid changes in products.
 </li>
 <li>
 Willing to work in any 5 day shifts and longer night shifts.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Graduate in Computer Science and Commerce\Finance is preferred
 </li>
 <li>
 Prior experience in client support teams
 
 
 </li>
 </ul>
 
 About S&amp;P Global Market Intelligence
 
 
 
 At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
 
 For more information, visit www.spglobal.com/marketintelligence.
 
 
 
 What&rsquo;s In It For
 
 
 You?
 
 
 
 
 Our Mission
 
 
 
 Advancing Essential Intelligence.
 
 
 
 Our People
 
 
 
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
 
 
 Our Values
 
 
 
 
 Integrity, Discovery, Partnership
 
 
 
 Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
 
 
 Benefits
 
 
 
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
 
 Our Benefits Include
 
 
 
 <ul>
 <li>
 Health &amp; Wellness: Health care coverage designed for the mind and body.
 </li>
 <li>
 Flexible Downtime: Generous time off helps keep you energized for your time on.
 </li>
 <li>
 Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 </li>
 <li>
 Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 </li>
 <li>
 Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 </li>
 <li>
 Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
 
 
 </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
 
 
 Global Hiring And Opportunity At S&amp;P Global
 
 
 
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
 
 
 Recruitment Fraud Alert
 
 
 
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 
 
 
 Equal Opportunity Employer
 
 
 
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
 
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
 
 US Candidates Only:
 
 The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
 
 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 
 
 
 Job ID:
 
 324179
 
 
 
 Posted On:
 
 2026-01-12
 
 
 
 Location:
 
 Islamabad, Pakistan
</div>

Associate, Metals & Mining - Client Support

Wyxan

Wyxan is a forward-thinking IT solutions company powered by innovation and expertise. Our team of talented developers, designers, and strategists collaborates to deliver cutting-edge technology solutions that help businesses streamline operations, scale efficiently, and achieve sustainable growth.Role OverviewWe are seeking a highly motivated, detail-oriented, and experienced Customer Support Specialist with excellent English communication skills to join our operations team. This role involves real-time monitoring of field personnel, maintaining consistent communication with on-site team members, and ensuring compliance with operational protocols. The ideal candidate will be proactive, responsible, and capable of handling time-sensitive situations with confidence and clarity.Key Responsibilities:<ul><li>Monitor real-time activity of field personnel and ensure timely completion of check-ins, reports, and assigned duties.</li><li>Promptly contact on-site staff via phone when scheduled tasks or check-ins are missed, and ensure corrective action is taken.</li><li>Maintain accurate logs of all communications and operational updates.</li><li>Respond to inquiries and concerns from clients, providing timely and professional support.</li><li>Escalate operational issues to management when necessary.</li><li>Collaborate with internal teams to ensure smooth daily operations.</li><li>Prepare daily shift reports and summaries of any issues or incidents.</li><li>Follow up with field personnel to confirm task completion and service quality.</li></ul>Requirements:<ul><li>Excellent verbal and written communication skills in English.</li><li>Strong sense of responsibility and ability to work independently.</li><li>Previous experience in customer support, dispatch, or operations monitoring preferred.</li><li>Ability to multitask and remain calm under pressure.</li><li>Strong problem-solving skills and attention to detail.</li><li>Comfortable making phone calls and addressing operational issues in real time.</li><li>Flexible to work various shifts, including weekends and nights.</li></ul>Preferred Qualifications:<ul><li>Experience in the security, logistics, or service industry is a plus.</li><li>Familiarity with workforce tracking or scheduling platforms.</li></ul>Why Join Wyxan<ul><li>Fuel allowance</li><li>Leave encashment</li><li>Medical coverage</li><li>Work with a growing, ambitious team</li><li>Creative freedom to shape and grow the brand&rsquo;s voice</li><li>Flexible and collaborative work environment</li></ul>Location: Gulberg Greens, IslamabadJob Type: Full-timeAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Salary Expectations?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Support Representative: 2 years (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Customer Support Specialist

Think Higher Consultants

The Customer Support Officer is responsible for delivering excellent customer service to clients while supporting the daily administrative operations of the visa consultation firm. This role acts as the primary point of contact for clients and requires strong communication skills, professionalism, and the ability to handle sensitive information with confidentiality.Key Responsibilities:<ul><li>Welcome clients professionally and respond to inquiries via phone, email, and in person</li><li>Provide accurate guidance regarding visa consultation services and appointment procedures</li><li>Schedule, confirm, and manage client appointments efficiently</li><li>Follow up with clients regarding required documentation, payments, and application status</li><li>Address client concerns or complaints politely and professionally</li><li>Maintain strict confidentiality of client personal and immigration-related information</li></ul>Administrative Responsibilities:<ul><li>Maintain and organize client records, files, and documentation</li><li>Support consultants with case-related administrative tasks</li><li>Prepare basic reports, perform data entry, and draft correspondence</li><li>Monitor office supplies and assist in daily office operations</li><li>Coordinate with internal departments to ensure smooth workflow</li><li>Ensure compliance with company policies and procedures</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree</li><li>1&ndash;3 years of experience in customer service or administrative roles (experience in visa/immigration or service industry preferred but not mandatory)</li><li>Good fluency in English (spoken and written) is mandatory</li><li>Strong interpersonal and communication skills</li><li>Disciplined, punctual, and professional in appearance and conduct</li><li>Basic computer proficiency</li><li>Ability to multitask and work effectively under pressure</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Officer

Eposmatic (Pvt) Ltd

Job description:Job Title: Support &amp; Data Entry SpecialistLocation: IslamabadJob Type: Full-TimeDepartment: Customer SupportAbout Us:EPOSMATIC is a rapidly growing restaurant management software company serving hundreds of restaurants across Pakistan &amp; UAE. We are looking for a Support &amp; Data Entry Specialist to join our Islamabad team and play a vital role in ensuring smooth client operations and backend support.Key Responsibilities:<ul><li>Provide first-level support to customers via call and WhatsApp.</li><li>Handle software-related queries and guide customers through issue resolution.</li><li>Ensure data integrity and timely updates for restaurant menus, pricing, staff, etc.</li><li>Follow up with clients post-resolution to ensure satisfaction and issue closure.</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree.</li><li>Proven experience in customer support or data entry roles preferred.</li><li>Strong computer skills (MS Excel, Google Sheets, data entry platforms).</li><li>Good communication skills in English and Urdu (spoken &amp; written).</li><li>Ability to handle multiple tasks and work in a fast-paced environment.</li><li>Detail-oriented with excellent organizational skills.</li><li>Team player with a proactive and positive attitude.</li></ul>Working Days: Monday to SaturdayTimings: 8:30 AM &ndash; 5:30 PM (Morning Shift) Timings: 5:30 PM &ndash; 2:30 AM (Evening Shift)Location: IslamabadHow to Apply:Interested candidates can send their CVs to &quot;hr@eposmatic.com&quot;with the subject line &ldquo;Support &amp; Data Entry Specialist - Islamabad&rdquo;.Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Support & Data Entry Specialist

Walee Technologies

Job Title: Customer Support Officer Location: (Islamabad , I9/2) Company: Hakeem Easy FinanceAbout Us: Hakeem Easy Finance is a leading fintech company committed to providing seamless financial solutions to our customers. We pride ourselves on offering exceptional service and building trust with every interaction.Role Overview: We are looking for a Customer Support Officer to assist our customers via chat, email, and call support. The ideal candidate will be professional, patient, and solution-oriented, ensuring a smooth experience for our clients.Key Responsibilities:<ul><li>Respond to customer queries through chat, email, and calls in a timely and professional manner.</li><li>Assist customers with account-related, product, or service inquiries.</li><li>Document and track customer interactions and issues accurately.</li><li>Escalate complex issues to the relevant department while ensuring customer satisfaction.</li><li>Contribute to improving customer support processes and knowledge base.</li></ul>Requirements:<ul><li>Good communication skills (English and Urdu).</li><li>Min Bachelors degree or if experienced then Intermediate would also work</li><li>Basic knowledge of MS Office or relevant software.</li><li>Strong problem-solving skills and customer-oriented mindset.</li><li>Prior experience in customer support is a plus but not mandatory.</li><li>Ability to handle multiple customer queries efficiently.</li></ul>Why Join Us:<ul><li>Opportunity to work with a growing fintech company.</li><li>Learning and career growth in the financial services sector.</li><li>Collaborative and supportive work environment.</li></ul>Pay: Rs40,000.00 per monthWork Location: In person

Frictionless Accounting Services (SMC-Private) Limited

Position OverviewWe are seeking an experienced UK Accountant &ndash; Self Assessment Specialist with strong expertise in preparing and filing Self Assessment Tax Returns (SATR) for individuals, sole traders, partnerships, and company directors in the UK.The ideal candidate must have in-depth knowledge of HM Revenue &amp; Customs regulations, UK personal taxation rules, and compliance requirements, ensuring accurate and timely submissions.Key Responsibilities<ul><li>Prepare and file Self Assessment Tax Returns (SATR) in compliance with HMRC regulations</li><li>Manage tax computations for:</li><li>Sole traders</li><li>Partnerships</li><li>Company directors</li><li>High-net-worth individuals</li><li>Calculate income tax, capital gains tax, dividends, rental income, and other taxable income</li><li>Review client financial records and identify allowable expenses and reliefs</li><li>Ensure timely submission before HMRC deadlines</li><li>Handle HMRC queries, notices, and compliance checks</li><li>Provide basic tax advisory support to clients</li><li>Maintain accurate documentation and client records</li><li>Stay updated with changes in UK tax laws and regulations</li></ul>Qualification<ul><li>ACCA / ACA part-qualified or qualified (preferred)</li><li>Bachelor&rsquo;s degree in Accounting, Finance, or related field</li></ul>Experience<ul><li>2+ years of experience in UK taxation</li><li>Proven experience preparing and filing Self Assessment Tax Returns</li><li>Experience dealing directly with HMRC correspondence</li></ul>Technical Skills<ul><li>Strong understanding of UK Personal Tax rules</li><li>Practical knowledge of:</li><li>Income Tax</li><li>Capital Gains Tax</li><li>Dividend Tax</li><li>Rental Property Tax</li><li>CIS (Construction Industry Scheme) (preferred)</li><li>Experience with UK accounting/tax software (e.g., TaxCalc, IRIS, QuickBooks, Xero)</li><li>Strong Excel skills</li></ul>Benefits<ul><li>Medical (IPD &amp; OPD)</li><li>EOBI</li><li>Paid Leave/Leave encashment</li><li>Target achievement bonus</li><li>Employee of the quarter bonus</li><li>Yearly bonus</li></ul>Pay: Rs80,000.00 - Rs130,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current/last drawn gross salary?</li><li>What is your expected gross salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>SATR: 2 years (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

UK Accountant (SATR Specialist)

Explore 578+ Client support specialist in Islamabad this March. Find roles across top companies and apply now to boost your career.

578 client support specialist jobs In Islamabad

Associate, Channels Tech Specialists

Associate, Metals & Mining - Client Support

Customer Support Specialist

Customer Support Officer

Support & Data Entry Specialist

Customer Support Officer

UK Accountant (SATR Specialist)