customer support engineer Jobs in Islamabad

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assistant manager customer success Jobs in Islamabad

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associate, client support (nfc) Jobs in Islamabad

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client support specialist

S&P Global

<div><div><h1 class="jobSectionHeader">Client Services, Credit Support Associate</h1>
<ul><li>Islamabad, Pakistan</li>
<li>Customer Success &amp; Support Group</li>
<li>327996</li>
</ul></div><div></div><div><h2 class="jobSectionHeader">Job Description</h2> 
<div> 
<h1 class="jobSectionHeader">About the Role:</h1>
Grade Level (for internal use):
07
The Team: Client Services Associates are the first point of contact for our clients. In this role, you&rsquo;ll work directly with clients to help optimize their workflows and streamline their research and data analysis needs. If you&rsquo;re dedicated to providing exceptional client support and have a passion for finance, then this could be the role for you.
The Impact:The S&amp;P Global Market Intelligence Client Services Credit Associate role offers emerging professionals an opportunity to join a rapidly growing company with an exceptional corporate culture.
Join a team that develops your financial knowledge, S&amp;P product expertise, problem-solving skills, and professional communication. The role also provides opportunities to work with a broad range of clients including major investment banks, private equity firms, insurance companies, corporates and investment managers from all over the world. This role provides on-the-job training and networking opportunities that will prepare you for a successful career with S&amp;P Global Market Intelligence. Potential pathways include Customer Success, Sales, Relationship Management, Product Specialist roles and more.
What we&rsquo;re looking for:
<ul><li>Minimum bachelor's degree in finance/economics/accounting/related majors
</li><li>Candidates graduating in May/June 2026 or candidates with up to 6 months of experience
</li><li>Solid knowledge of finance and accounting principles to resolve client questions
</li><li>Excellent written and verbal presentation, communication and customer service skills
</li><li>Passion for building relationships with finance professionals and enthusiasm in learning and working in the financial services industry
</li><li>Ability to effectively multitask, prioritize and work well within a team with a positive, flexible, proactive &ldquo;can do&rdquo; attitude
</li></ul>About S&amp;P Global Market Intelligence
 
 
At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
 
For more information, visit www.spglobal.com/marketintelligence.
What&rsquo;s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership 
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
 
Benefits:
We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
Our benefits include:
<ul><li>Health &amp; Wellness: Health care coverage designed for the mind and body.
</li><li>Flexible Downtime: Generous time off helps keep you energized for your time on.
</li><li>Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
</li><li>Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
</li><li>Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
</li><li>Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
</li></ul>For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&amp;P Global:
At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
-
Equal Opportunity Employer
S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal
-
20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 
 
Job ID: 327996
 
Posted On: 2026-05-05
 
Location: Islamabad, Pakistan</div></div></div>

Client Services, Credit Support Associate

Think Higher Consultants

Job Overview The Client Relationship Officer is responsible for delivering a positive and professional experience to clients while supporting the daily administrative operations of a visa consultancy. This role acts as the primary point of contact for clients and requires strong communication skills, a professional approach, and the ability to manage sensitive information with care.Core Responsibilities<ul><li>Welcome and guide clients in a polite and professional manner, both in person and via phone or email</li><li>Provide accurate guidance regarding visa services, procedures, and appointment arrangements</li><li>Handle scheduling, rescheduling, and confirmation of client appointments</li><li>Follow up with clients for required documents, payments, and application updates</li><li>Address client inquiries, issues, and concerns in a calm and professional way</li><li>Ensure all client and immigration-related data is handled with strict confidentiality</li></ul>Administrative Responsibilities<ul><li>Keep client records, files, and documentation properly organized and up to date</li><li>Provide administrative assistance to consultants for active cases</li><li>Perform data entry tasks, generate basic reports, and draft routine correspondence</li><li>Oversee office supplies and support smooth day-to-day office activities</li><li>Work closely with team members to maintain an efficient workflow</li><li>Follow company policies and standard operating procedures consistently</li></ul>Job Type: Full-timeWork Location: In person

Client Relationship Officer (CRO)

We are seeking a dedicated and customer-focused Customer Support Representative to join our team. In this role, you will be the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring a positive customer experience.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner</li><li>Identify customer needs and provide accurate information or solutions</li><li>Resolve product or service issues by clarifying complaints and determining the best course of action</li><li>Maintain detailed records of customer interactions and transactions</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Follow up with customers to ensure their concerns are fully resolved</li><li>Provide feedback on recurring issues to help improve products and services</li><li>Stay up to date with company products, services, and policies</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (required) in Business Administration, Communications, or a related field</li><li>Proven experience in customer service or a related role preferred</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving abilities and attention to detail</li><li>Ability to handle challenging situations with professionalism and patience</li><li>Basic computer skills and familiarity with CRM systems</li><li>Ability to work in a fast-paced environment</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Representative (CSR)

PetsPark.pk

Job Title: Customer Support Representative Location: E-11 Islamabad, reliable commuting to the office is a must. Job Type: Full-Time Timing: Mon-Sat 9:30AM-6PM Salary: 45,000-50,000 per monthAbout Us: We are looking for a Customer Support Representative to join our team! If you have excellent communication skills, a customer-friendly attitude, and are comfortable using computers, we&rsquo;d love to hear from you.Responsibilities:<ul><li>Handle customer inquiries via phone, email, and chat.</li><li>Assist customers with order-related queries and resolve issues promptly.</li><li>Maintain records of customer interactions and feedback.</li><li>Provide support for order processing and follow-ups.</li><li>Coordinate with other departments to ensure smooth service delivery.</li></ul>Requirements:<ul><li>Female candidates will be preferred.</li><li>Must be located near E-11, Islamabad.</li><li>Strong communication and problem-solving skills with best organizational skills.</li><li>Basic computer knowledge and ability to learn quickly.</li><li>Prior experience in customer support is a plus but not required.</li></ul>What We Offer:<ul><li>Market-competitive salary based on experience and performance</li><li>Professional and friendly work environment</li><li>Growth opportunities within the company</li><li>Performance-based bonuses and incentives</li><li>Training and skill development sessions</li></ul>Work Location This is an office-based role located in E11/2. Candidates must be willing to work onsite.How to Apply: If you meet the criteria, apply now and join our team!Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad E-11: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Customer Support Representative CSR Female

Prime System Solutions

<div>
 
 Job Title: Billing AR Specialist
 
 
 
 
 Experience Required: 3+years
 
 
 
 
 Location: Lahore/Islamabad
 
 
 
 
 Shift Timings: 5 PM - 2 AM PKT
 
 
 
 
 Job Summary
 
 
 
 The Billing Specialist is responsible for managing the end-to-end invoicing process, ensuring accuracy, compliance, and timely billing across various transaction types including projects, recurring services, and product orders. This role plays a critical part in supporting revenue recognition, maintaining financial accuracy, and delivering a professional billing experience to clients. The ideal candidate is detail-oriented, comfortable with ERP/CRM systems, and capable of interpreting contracts in a fast-paced environment.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage invoicing processes, ensuring all billable items are accurately identified, validated, and processed on time.
 </li>
 <li>
 Generate invoices for projects, recurring agreements, product orders, and service engagements.
 </li>
 <li>
 Perform pre-invoice audits to ensure billing accuracy, contract alignment, and compliance with internal standards.
 </li>
 <li>
 Validate billing data against source documents such as purchase orders, service tickets, and agreements.
 </li>
 <li>
 Apply correct sales tax and post invoices to the general ledger with accurate financial coding.
 </li>
 <li>
 Handle client billing inquiries, resolve discrepancies, and coordinate with internal teams (sales, projects, collections).
 </li>
 <li>
 Support revenue recognition processes including deferred revenue and milestone-based billing (preferred).
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3-5 years of experience in billing, invoicing, accounts receivable, or financial operations.
 </li>
 <li>
 Ability to interpret contracts, purchase orders, and financial documents accurately.
 </li>
 <li>
 Experience with ConnectWise is a must
 </li>
 <li>
 Strong proficiency in Microsoft Excel and Office tools.
 </li>
 <li>
 Experience with ERP/CRM systems (e.g., Microsoft Dynamics GP/365 preferred).
 </li>
 <li>
 Strong attention to detail, analytical thinking, and time management skills.
 </li>
 <li>
 Excellent written and verbal communication skills for client interaction.
 </li>
 <li>
 Ability to work in a fast-paced, deadline-driven environment with multiple priorities
 </li>
 </ul>
</div>

Billing - AR Specialist

Walee Technologies

Job Title: Customer Support Officer Location: (Islamabad , I9/2) Company: Hakeem Easy FinanceAbout Us: Hakeem Easy Finance is a leading fintech company committed to providing seamless financial solutions to our customers. We pride ourselves on offering exceptional service and building trust with every interaction.Role Overview: We are looking for a Customer Support Officer to assist our customers via chat, email, and call support. The ideal candidate will be professional, patient, and solution-oriented, ensuring a smooth experience for our clients.Key Responsibilities:<ul><li>Respond to customer queries through chat, email, and calls in a timely and professional manner.</li><li>Assist customers with account-related, product, or service inquiries.</li><li>Document and track customer interactions and issues accurately.</li><li>Escalate complex issues to the relevant department while ensuring customer satisfaction.</li><li>Contribute to improving customer support processes and knowledge base.</li></ul>Requirements:<ul><li>Good communication skills (English and Urdu).</li><li>Min Bachelors degree or if experienced then Intermediate would also work</li><li>Basic knowledge of MS Office or relevant software.</li><li>Strong problem-solving skills and customer-oriented mindset.</li><li>Prior experience in customer support is a plus but not mandatory.</li><li>Ability to handle multiple customer queries efficiently.</li></ul>Why Join Us:<ul><li>Opportunity to work with a growing fintech company.</li><li>Learning and career growth in the financial services sector.</li><li>Collaborative and supportive work environment.</li></ul>Pay: Rs40,000.00 per monthWork Location: In person

Customer Support Officer

AppInSnap

Job Title: Bidding, Tender &amp; Technical Proposal SpecialistLocation: Gulberg GreensDepartment: Business Development.Job SummaryWe are seeking a highly skilled Bidding, Tender &amp; Technical Proposal Specialist with mandatory experience in the IT sector. The ideal candidate will have strong expertise in managing bids and tenders across government, private, public, and NGO sectors, along with hands-on experience in preparing technical proposals for software, IT services, digital transformation, system implementation, and technology-driven projects. This role requires a professional who can identify opportunities, manage the end-to-end tender process, and prepare technically strong, compliant, and competitive proposals.Key ResponsibilitiesDraft Technical, Financial Proposal, and design the solution as per the required RFPIdentify and monitor tender opportunities relevant to IT services, software solutions, digital transformation, and technology projects. Review RFPs, RFQs, and tender documents to understand technical, commercial, and compliance requirements.Prepare, review, and submit bids, quotations, and tender documents within strict deadlines.Draft technical proposals, solution approaches, project methodologies, implementation plans, scope of work, and technical narratives based on client requirements.Coordinate with internal technical, finance, legal, and operations teams to collect required documentation and inputs.Ensure all submissions meet technical, financial, and regulatory compliance standards. Maintain up-to-date knowledge of government e-tendering systems, procurement regulations, and online bidding portals. Track submitted bids and provided timely status updates to management.Maintain a database of tenders, proposals, submissions, and outcomes. Develop proposal templates, reusable content libraries, and best practices to improve proposal quality and efficiency.Conduct competitor analysis, market research, and client requirement analysis to improve win rates. Participate in bid clarifications, presentations, and client discussions when required.Required Skills &amp; QualificationsBachelor&rsquo;s degree in Computer Science, Information Technology, Software Engineering, Business Administration, or a related field. Minimum 3&ndash;5 years of experience in bidding, tender management, and technical proposal writing within the IT sector is mandatory.Proven experience preparing proposals for software development, IT services, ERP, digital transformation, cloud solutions, system integration, or other technology-related projects. Strong understanding of government, private, public, and NGO tendering processes. Hands-on experience with online bidding portals and e-tendering platforms. Strong ability to convert technical requirements into structured, persuasive, and client-focused proposal content.Excellent written and verbal communication skills. Strong organizational and time management skills with the ability to manage multiple bids simultaneously.Understanding of commercial, legal, and compliance aspects of IT tenders will be an added advantage. Preferred Attributes Experience with national and international IT tenders.Proficiency in MS Office, CRM systems, and tender tracking tools. Strong analytical skills to evaluate bid feasibility, project scope, and technical risksWork Location: In person

Tender & Technical Proposal Specialist

Explore 383+ Client support specialist in Islamabad this May. Find roles across top companies and apply now to boost your career.