client success manager – 1 Jobs in Islamabad

client success manager – 1

client success manager – 2 Jobs in Islamabad

client success manager – 2

customer service representative Jobs in Islamabad

customer service representative

customer success manager Jobs in Islamabad

customer success manager

assistive technology specialist Jobs in Islamabad

assistive technology specialist

client support specialist

ibex. Pakistan

<div>
 ibex. Pakistan has a recent job vacancy for a Client/Customer Support Specialist in Islamabad or Rawalpindi. The candidate will be a key member of the customer service team, and will be tasked with assisting clients/customers by actively listening to their concerns, answering their questions, and resolving their issues related to the company&rsquo;s products or services.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach and be passionate about working in a dynamic customer support environment. This role is perfect for students or those looking for fresh graduate jobs in Islamabad!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site job in ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per the requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Follow up with clients/customers to ensure their issues are resolved and they are satisfied with the service provided
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Work closely with other members of the client support team and other departments, to ensure a smooth and efficient support experience is provided to the clients
 </li>
 <li>
 Participate in training sessions and team meetings to stay updated on the company&rsquo;s products, services, and support processes
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, particularly in MS Excel and MS Word
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 </ul>
</div>

Client Support Specialist

S&P Global

<div>
 
 About The Role
 
 
 
 
 Grade Level (for internal use):
 
 
 
 07
 
 
 
 The Team
 
 
 
 S&amp;P Global Market Intelligence is seeking an Associate, Channels Tech Specialists to join the Channels Tech Specialists team in Islamabad. The team partners with Solution Architects (SA) and Sales Teams to provide technical assistance to clients in deployment and troubleshooting the &ldquo;Channels Solutions&rdquo; and assessing the technical environment dynamics within client sites that may impact product performance.
 
 
 
 The Impact
 
 
 
 You will be able to contribute to the team and company in a meaningful way. Your position as an Associate is critical as it is the link between the end-user and our Channels products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, the Associate, Channels Tech Specialists is a consultant providing best and most efficient way for our clients to achieve quality results.
 
 
 
 What&rsquo;s In It For You
 
 
 
 <ul>
 <li>
 Gets a great opportunity to talk to external clients and internal stakeholders across globe.
 </li>
 <li>
 Liaise with different product teams, development teams, and Platform managers to analyze and help resolve product delivery related issues.
 </li>
 <li>
 You will work with a global Solution Architects and Sales team responsible for enterprise products like API and Xpressfeed.
 </li>
 <li>
 This is the place to hone your existing database and leadership skills while having the chance to become exposed to fresh and divergent technologies (e.g. .Net, Java, Web Service APIs, SOAP, XML, JSON, HTTP, PHP, SQL Server Analysis Services, Oracle, and PostgreSQL).
 </li>
 <li>
 As a critical member of the team, you will have the opportunity to collaborate with a global stakeholders and improvise the client experience.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Be a Product specialist for the Channels and provide in-depth technical assistance to clients.
 </li>
 <li>
 Assist in deployment and troubleshooting on-the-go.
 </li>
 <li>
 Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales&rsquo; opportunities.
 </li>
 <li>
 Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues.
 </li>
 <li>
 Work on creating complex SQL queries (MS SQL, ORACLE, PostgreSQL, MySQL etc.,) to use our data and assist client with query tuning and performance improvements.
 </li>
 <li>
 Research and gain knowledge on the rapidly evolving product offerings.
 </li>
 <li>
 Assess the technical environment dynamics within the client sites that may impact product performance
 </li>
 <li>
 Involve in testing/user-acceptance tests of New implementations
 </li>
 <li>
 Maintain the local infrastructure which comprises of Database Servers (Oracle. MS SQL Server, PostgreSQL and MySQL) and Virtual Machines.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 
 What we&rsquo;re looking for:
 
 
 
 <ul>
 <li>
 0-6months of experience in a technology or support role, with an interest in working with large datasets.
 </li>
 <li>
 The candidate should have strong basics in all aspects of Computer Science such as Development, Database concepts, networking.
 </li>
 <li>
 Solid communication skills (English verbal &amp; written)
 </li>
 <li>
 Good knowledge in .Net/C#/Java
 </li>
 <li>
 Knowledge on Web Protocols (HTTP, HTTPS, FTP, SFTP, FTPS, etc.) &amp; features/commands
 </li>
 <li>
 HTTP Messages (Headers, Body, Response Codes, Commands, Arguments, etc.)
 </li>
 <li>
 Network &amp; Security Protocols (Web Sockets, TCPIP, SSL, TLS, etc.)
 </li>
 <li>
 Proxy Protocols (SOCKS4, SOCKS5, HTTP, Custom, etc.) &amp;
 </li>
 <li>
 Web Transport Schemes (SOAP, XML, JSON, etc.)
 </li>
 <li>
 Exposure to WINDOWS, UNIX or LINUX environments.
 </li>
 <li>
 Knowledge on DBMS concepts.
 </li>
 <li>
 Knowledge on cloud technologies like AWS, Snowflake, etc.,
 </li>
 <li>
 Quick learner and ability to grasp new technologies.
 </li>
 <li>
 Demonstrate troubleshooting, follow-through and problem solving skills, resourcefulness, attention to detail, and strong communication skills.
 </li>
 <li>
 Ability to keep pace with rapid changes in products.
 </li>
 <li>
 Willing to work in any 5 day shifts and longer night shifts.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Graduate in Computer Science and Commerce\Finance is preferred
 </li>
 <li>
 Prior experience in client support teams
 
 
 </li>
 </ul>
 
 About S&amp;P Global Market Intelligence
 
 
 
 At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
 
 For more information, visit www.spglobal.com/marketintelligence.
 
 
 
 What&rsquo;s In It For
 
 
 You?
 
 
 
 
 Our Mission
 
 
 
 Advancing Essential Intelligence.
 
 
 
 Our People
 
 
 
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
 
 
 Our Values
 
 
 
 
 Integrity, Discovery, Partnership
 
 
 
 Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
 
 
 Benefits
 
 
 
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
 
 Our Benefits Include
 
 
 
 <ul>
 <li>
 Health &amp; Wellness: Health care coverage designed for the mind and body.
 </li>
 <li>
 Flexible Downtime: Generous time off helps keep you energized for your time on.
 </li>
 <li>
 Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 </li>
 <li>
 Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 </li>
 <li>
 Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 </li>
 <li>
 Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
 
 
 </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
 
 
 Global Hiring And Opportunity At S&amp;P Global
 
 
 
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
 
 
 Recruitment Fraud Alert
 
 
 
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 
 
 
 Equal Opportunity Employer
 
 
 
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
 
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
 
 US Candidates Only:
 
 The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
 
 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 
 
 
 Job ID:
 
 324179
 
 
 
 Posted On:
 
 2026-01-12
 
 
 
 Location:
 
 Islamabad, Pakistan
</div>

Associate, Channels Tech Specialists

Eposmatic (Pvt) Ltd

Job description:Job Title: Support &amp; Data Entry SpecialistLocation: IslamabadJob Type: Full-TimeDepartment: Customer SupportAbout Us:EPOSMATIC is a rapidly growing restaurant management software company serving hundreds of restaurants across Pakistan &amp; UAE. We are looking for a Support &amp; Data Entry Specialist to join our Islamabad team and play a vital role in ensuring smooth client operations and backend support.Key Responsibilities:<ul><li>Provide first-level support to customers via call and WhatsApp.</li><li>Handle software-related queries and guide customers through issue resolution.</li><li>Ensure data integrity and timely updates for restaurant menus, pricing, staff, etc.</li><li>Follow up with clients post-resolution to ensure satisfaction and issue closure.</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree.</li><li>Proven experience in customer support or data entry roles preferred.</li><li>Strong computer skills (MS Excel, Google Sheets, data entry platforms).</li><li>Good communication skills in English and Urdu (spoken &amp; written).</li><li>Ability to handle multiple tasks and work in a fast-paced environment.</li><li>Detail-oriented with excellent organizational skills.</li><li>Team player with a proactive and positive attitude.</li></ul>Working Days: Monday to SaturdayTimings: 8:30 AM &ndash; 5:30 PM (Morning Shift) Timings: 5:30 PM &ndash; 2:30 AM (Evening Shift)Location: IslamabadHow to Apply:Interested candidates can send their CVs to &quot;hr@eposmatic.com&quot;with the subject line &ldquo;Support &amp; Data Entry Specialist - Islamabad&rdquo;.Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Support & Data Entry Specialist

Swapp

<div>
 
 
 Customer Support Agent &ndash; Islamabad
 
 
 
 
 
 
 
 Company Description
 
 
 
 Swapp is a car subscription platform that offers a digital, flexible, and affordable alternative to buying or leasing vehicles. Our platform provides customers with access to a wide range of vehicles, allowing them to swap cars as often as they like. We are dedicated to delivering exceptional customer service and ensuring customer satisfaction.
 
 
 
 
 
 
 Role Description
 
 
 
 We are seeking a Customer Support Agent to join our team on-site in Islamabad. This is a contract position requiring availability for either the AM shift (7:00 AM &ndash; 4:00 PM) or the PM shift (1:00 PM &ndash; 10:00 PM).
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Handle customer requests and inquiries via live chat, calls, and emails to ensure customer satisfaction and loyalty.
 </li>
 <li>
 Investigate and resolve customer issues promptly and effectively, taking ownership from identification to resolution.
 </li>
 <li>
 Accurately document customer interactions, feedback, and resolutions in the system for record-keeping and analysis.
 </li>
 <li>
 Provide customers with detailed information about Swapp&rsquo;s services, subscription plans, and vehicle options.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 At least 1 year of experience in live chat interaction within a customer support role.
 </li>
 <li>
 Fluency in English is mandatory.
 </li>
 <li>
 Availability for either the AM shift (7 AM - 4 PM) or the PM shift (1 PM - 10 PM).
 </li>
 <li>
 Experience with Freshdesk or Zendesk is a major plus.
 </li>
 </ul>
 
 
 
 
 If you meet the above criteria and are passionate about delivering exceptional customer experiences, we would love to hear from you!
 
</div>

Customer Support Representative

Computer Marketing Company (CMC)

<div>
 
 
 Job Title:
 
 
 Presales Systems Expert (IT Presales)
 
 
 
 
 Experience:
 
 Minimum of 5 years with a large IT organization
 
 
 
 Technologies:
 
 IT solutions design for complex environments (e.g. enterprise storage, cloud-native solutions, data lake house, HPC, virtualization, converged infrastructure etc.), with experience in Huawei, Dell EMC, IBM, VMware, H3C, Sangfor, HPE, Oracle, Veeam and similar platforms
 
 
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science, Engineering, or related field + certification in related
 
 
 domain (e.g. HCSA Presales Storage, Dell EMC Certified Professional, IBM Certified Specialist - Storage Technical V2, VCAP, etc.)
 
 
 
 Salary:
 
 Competitive package, based on relevant experience
 
 
 
 
 
 
 Job Summary/Objective
 
 
 
 As the Presales Systems Expert (IT Presales), you will collaborate closely with the sales team to design and propose advanced IT solutions, focusing on compute, storage, virtualization and system integration to meet customer-specific needs. This role demands a solid technical foundation in IT hardware, including servers, storage, and operating systems, with a customer-centric approach to deliver optimal solutions.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Prepare and design IT solutions covering compute and storage based on customer requirements, ensuring alignment with client needs and objectives.
 </li>
 <li>
 Leverage experience in IT hardware and solutions, especially with industry-leading brands such as IBM, Dell EMC, Huawei, VMware, and Veeam etc.
 </li>
 <li>
 Utilize OEM portals and configurators to create tailored solutions for clients and manage deal registrations and follow-ups for extensions as required.
 </li>
 <li>
 Work with sales team to achieve sales targets.
 </li>
 <li>
 Work providing solutions for digitization of clients.
 </li>
 <li>
 Apply hands-on experience in solution deployment, assisting in implementation when necessary.
 </li>
 <li>
 Acquire and maintain technical certifications as per OEM requirements, staying up-to-date with industry standards and advancements.
 </li>
 <li>
 Prepare comprehensive technical proposals that align with client needs and ensure solution validation with OEMs.
 </li>
 <li>
 Maintain an awareness of competing brands and emerging technologies in the IT domain.
 </li>
 <li>
 Identify opportunities for Proof of Concept (POC) for potential clients and ensure successful delivery.
 </li>
 <li>
 Negotiate pricing with OEMs.
 </li>
 <li>
 Exhibit strong presentation and communication skills, conveying technical solutions clearly to stakeholders.
 </li>
 <li>
 Coordinate independently with designated customer accounts to provide support and uphold client satisfaction.
 </li>
 </ul>
 
 
 Required Skills &amp; Experience
 
 
 <ul>
 <li>
 Extensive knowledge of IT hardware, including servers, storage solutions, and operating systems.
 </li>
 <li>
 Experience with multiple IT brands such as Dell EMC, IBM, VMware, H3C, Sangfor, Veeam, along with familiarity with OEM tools for solution configuration.
 </li>
 <li>
 Working knowledge and understanding of HCI, Hyper scaling, SAN, NAS, RAID, iSCSI, Fiber Channel, Object Storage, ZFS, NFS, JFS, SMB, HDFS, LUN, IOPS, FCoE, FlashCopy, UEMCLI, NVMe-oF, NDU, SVC.
 </li>
 <li>
 Depending upon OEM specific specialty, must be aware of, Ceph, GlusterFS, LVM, HyperSwap, eSight, IBM Spectrum, OceanStor, ISM, FLARE, LTO, OceanConnect, Kunpeng CPU.
 </li>
 <li>
 Strong interpersonal and presentation skills with a customer-focused approach.
 </li>
 </ul>
 
 
 Certifications:
 
 
 
 Please note that all of these certifications are not required simultaneously for the job rather, at least one or more Pre-Sales Storage OR Systems certification/s will automatically qualify the prospective candidates for the pre-screening phase of the hiring process. Furthermore, actual verifiable certificates produced during the hiring process will swiftly prove the depth of knowledge therefore will also be given preference.
 
 
 Here is the list of preferred certifications or equivalent body of knowledge of prospecting candidates:
 
 <ul>
 <li>
 Dell Enterprise Storage Professional
 </li>
 <li>
 HCSA - Presales &ndash; Storage
 </li>
 <li>
 IBM Certified Specialist - Storage Technical V2
 </li>
 <li>
 VSP - DCV
 </li>
 <li>
 H3C Certified Storage Pre-sales Engineer
 </li>
 <li>
 VMCA
 </li>
 </ul>
 
 Expected knowledge/awareness of Datacenters/Cloud Infrastructure and Solution design related standards for example:
 
 <ul>
 <li>
 ISO/IEC 27001
 </li>
 <li>
 ISO/IEC 20000
 </li>
 <li>
 ISO 9001
 </li>
 <li>
 ISO 22301
 </li>
 <li>
 ITIL
 </li>
 <li>
 NIST Cybersecurity Framework
 </li>
 <li>
 COBIT
 </li>
 <li>
 PCI DSS
 </li>
 <li>
 CIS Controls
 </li>
 <li>
 IEEE and SNIA Standards
 </li>
 <li>
 Uptime Institute Tier Standards
 </li>
 </ul>
 
 
</div>

Presales Systems & Storage Expert (Enterprise IT Presales)

Jantrah Tech Private Limited

Jantrah Tech is a growing digital marketing and web solutions company dedicated to enhancing our clients' online presence through effective SEO campaigns and data-driven marketing strategies. We are looking for a passionate and skilled SEO Specialist to join our team and contribute to the success of our client projects.Role Overview:As an SEO Specialist at Jantrah Tech, you will work closely with our SEO team to execute and manage SEO strategies across various projects. Your role will involve SEO tasks, collaboration with other teams, and project oversight to ensure the best SEO practices are followed. We're looking for someone who is eager to learn, can adapt to various SEO tasks, and has a strong team spirit.Key Responsibilities:<ul><li>Manage and support SEO projects, working across various aspects of SEO (on-page, off-page, local, and technical).</li><li>Collaborate with team to ensure SEO best practices are integrated into the content and website structure.</li><li>Conduct keyword research, website audits, and assist in content optimization efforts.</li><li>Help implement SEO strategies that enhance rankings, drive traffic, and improve engagement.</li><li>Track and report on performance metrics (rankings, traffic, engagement).</li><li>Stay updated with the latest trends, search engine algorithm updates, and SEO tools to continuously improve our SEO efforts.</li></ul>Candidate Profile:<ul><li>At least 1 year of SEO experience with measurable results.</li><li>Experience handling various aspects of SEO, from content optimization to link building.</li><li>Familiarity with SEO tools like Ahrefs, SEMrush, Google Search Console, GA4, and SurferSEO.</li><li>Basic understanding of WordPress, Shopify, and HTML.</li><li>Strong communication skills, with the ability to collaborate effectively across teams.</li><li>Proactive, detail-oriented, and willing to take initiative on projects.</li></ul>How to Apply:Send your resume to hr@jantrah.com or reach us via WhatsApp at +92 300 5268724.Location: 2nd Floor, Sunrise Plaza, Ghouri Town Phase 5, Islamabad Job Type: Full-time | OnsiteWe look forward to having a dynamic and enthusiastic SEO professional join our growing team!Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

SEO Specialist

Cplus Soft (Pvt) Ltd

Company: Cplus Soft Pvt Ltd Experience: 4&ndash;5 Years Location: Near Giga Mall, DHA II, IslamabadJob OverviewCplus Soft Pvt Ltd is seeking a proactive and results-driven Business Development Specialist with 4&ndash;5 years of experience in generating leads and closing deals through freelance platforms and professional networks. The ideal candidate will have hands-on experience with platforms like Upwork, LinkedIn, PeoplePerHour (PPH), Bark, and Guru, and a strong understanding of IT/software services sales.Key Responsibilities<ul><li>Identify and generate new business opportunities through:</li><li>Upwork, LinkedIn, PeoplePerHour (PPH), Bark, and Guru</li><li>Create and manage high-converting proposals, bids, and outreach messages</li><li>Build and maintain strong client relationships to ensure repeat business</li><li>Conduct market research to identify potential clients and emerging trends</li><li>Collaborate with technical teams to align client requirements with solutions</li><li>Manage the full sales cycle: lead generation &rarr; proposal &rarr; negotiation &rarr; closure</li><li>Maintain CRM records and track sales performance metrics</li><li>Meet and exceed monthly and quarterly sales targets</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, IT, or related field</li><li>4&ndash;5 years of proven experience in business development or sales (preferably in IT/software industry)</li><li>Strong hands-on experience with:</li><li>Upwork (Mandatory)</li><li>LinkedIn Sales Navigator / outreach (Mandatory)</li></ul>Good To have<ul><li>PeoplePerHour</li><li>Bark</li><li>Guru</li><li>Excellent communication, negotiation, and presentation skills</li><li>Ability to write compelling proposals and client pitches</li><li>Strong understanding of international client handling</li><li>Self-motivated with the ability to work independently</li></ul>Preferred Skills<ul><li>Experience working with software development or digital services companies</li><li>Familiarity with CRM tools (HubSpot, Salesforce, etc.)</li><li>Knowledge of sales funnels and lead conversion strategies</li></ul>Ability to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Can you join on an immediate basis? </li><li>What is your current and expected salary? </li></ul>Work Location: In person

Business Development Specialist

Explore 467+ Client support specialist in Islamabad this April. Find roles across top companies and apply now to boost your career.