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customer success specialist

ibex. Pakistan

<div>
 ibex. Pakistan is offering an exciting fresh job opportunity in Islamabad! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach.
 
 
 Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment.
 
 
 
 PS:
 
 A sense of humor would help too!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 It is a full-time ibex. job opening in Pakistan
 </li>
 <li>
 The role will be on-site in one of ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This ibex. job role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Staying up to date with latest updates on CRM and other systems information, process changes and future updates
 </li>
 <li>
 Exceptional verbal communication skills in English is a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates and students searching for entry-level roles or call center jobs in Islamabad are encouraged to apply
 </li>
 </ul>
</div>

Customer Success Specialist

Creative Chaos

<div>
 
 Job Summary:
 
 
 
 We are seeking a dedicated and technically proficient Customer Success Manager to build strong relationships with our clients, ensuring they maximize the value of our solutions. This role combines account management, technical support, and strategic guidance to deliver exceptional customer experiences and drive retention and growth.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Act as the primary point of contact for assigned customers, providing ongoing support and fostering long-term relationships
 </li>
 <li>
 Understand customers' technical environments and business objectives to tailor solutions accordingly
 </li>
 <li>
 Collaborate with sales, product, and technical teams to address customer needs and resolve issues effectively
 </li>
 <li>
 Onboard new customers, guiding them through setup, configuration, and best practices
 </li>
 <li>
 Monitor customer health metrics and proactively identify risks and opportunities for expansion
 </li>
 <li>
 Conduct regular business reviews, provide training sessions, and share insights to help customers achieve desired outcomes
 </li>
 <li>
 Manage customer feedback and work with internal teams to improve products and services
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in a technical field such as Computer Science, Engineering, or equivalent experience
 </li>
 <li>
 5+ years of experience in Customer Success, Technical Account Management, or related roles
 </li>
 <li>
 Strong technical aptitude with ability to understand and explain complex software solutions
 </li>
 <li>
 Experience with CRM and customer success platforms (e.g., HubSpot, Gainsight)
 </li>
 <li>
 Excellent communication and interpersonal skills to manage diverse customer relationships
 </li>
 <li>
 Proactive problem-solving skills and ability to manage multiple customer accounts
 </li>
 <li>
 Familiarity with SaaS products, APIs, and integrations
 </li>
 <li>
 Ability to deliver training and presentations to technical and non-technical audiences
 </li>
 </ul>
</div>

Customer Success Manager

United Sol (Pvt.) Ltd

We are hiring a Customer Sales &amp; Support Specialist for our UAE-based client, PitStopArabia.com, for their Islamabad office.Location: I-9/3, Islamabad (onsite)Full-Time PermanentBase salaries start at 90,000 PKR a month, depending upon experience, with On Target Earnings. Typical take home compensation after completion of probation period is upwards of PKR 180,000 monthlyConfirmed employees also get medical cover and lunch is provided by the company.About PitStopArabia.comPitStopArabia.com is the leading online tyre retailer in the UAE and one of the nation&rsquo;s most successful e-commerce businesses. Founded in 2015, the business has disrupted the UAE&rsquo;s automotive sector through its easy tyre fitting process, offering customers excellent service and affordable prices from all leading tyre manufacturers.We are a design and customer experience led business and aim for our web platform and brand to stand out ahead of our competitors. We pride ourselves on a Build-Measure-Learn methodology which is accompanied by harnessing our data to get to the right solution quickly.Job descriptionAt PitStopArabia.com, customers are at the heart of our business. Nowhere is this more relevant than in the Customer Success Team where we are the face of the PitStopArabia.com brand. Our aim is to deliver world-class interactions whilst always placing our customers at the center of everything that we do.As a member of the customer care team, you will provide support to our customers during their purchasing journey ensuring their needs are met and advocate the brand of PitStopArabia.com.Engaging with our customers through our many contact channels you will also liaise with our installer network partners and suppliers to ensure we get it right, every time.If you have a passion for doing the right thing, want to be part of wonderful team culture and have the imagination to do something that little different then we want to speak to you.Our Values<ul><li>Integrity: Acting ethically and transparently in all business dealings, prioritizing doing the right thing over personal gain</li><li>Innovation: Pushing past the status quo with bold and progressive ideas. Being curious and challenging deeply ingrained assumptions and traditional methods.</li><li>Accountability: Owning the decisions made and their outcomes.</li><li>Honesty: Being upfront and forthcoming with information, insights, and processes.</li><li>Respect: Treating all employees, clients, customers, and stakeholders with dignity and worth &ndash; no matter their background, position, or opinions.</li><li>Excellence: Pushing boundaries to achieve the highest quality results taking pride in the work.</li></ul>Operational Duties:<ul><li>Ensuring our customers have a smooth and effortless journey from Purchase to Installation.</li><li>Driving tyres sales and customer satisfaction by responding to motorists who reach out to PitStopArabia.com via our contact channels such as email, phone, social, live chat, and WhatsApp.</li><li>Converting inquiries into sales by providing advice on tyre selection and availability to customers</li><li>Proactively contacting customers who may have ordered the wrong tyres assisting them to find a more suitable solution and supporting in selecting a suitable alternative.</li><li>Liaising closely with our Installer Network and Supply chain teams.</li><li>Dealing with Installer deliveries and ensuring that tyres have arrived in time for fittings.</li><li>Where installers are unable to support with preferred fitting times and dates, working with the customer, suppliers, and installers to find the best resolution based on their circumstances.</li><li>Contacting customers to advise on delays with orders and working to find a solution for them.</li><li>Working with couriers or suppliers to resolve issues where deliveries are signed for but have not arrived.</li><li>Raising Purchase Orders, Claims, and various other items.</li><li>Solutions focused approach to handling complaints ensuring they are resolved quickly and restore the customers' relationship with us.</li></ul>Required Profile:Education:<ul><li>Minimum 14 years of schooling.</li></ul>Language:<ul><li>Proficient in English. Arabic language a plus</li></ul>Skills Required:<ul><li>Excellent communication skills, able to communicate through phone (both inbound and outbound), email, webchat, and social media. &ndash; with a love for customer care</li><li>Passionate about excelling in sales with excellent closing skills</li><li>Organization skills, being able to balance own workload is necessary &ndash; ability to multi-task.</li><li>Ability to problem solve effectively and generate solutions to solve customers&rsquo; issues.</li><li>Active listening and understanding ensuring an excellent customer journey.</li><li>Willingness to work proactively and as part of a team.</li></ul>Experience Required: Mid-level<ul><li>Minimum 5 year&rsquo;s experience of working in a customer-facing role is essential.</li><li>Minimum 3 years experience as a Sales closer with consistent history of converting warm leads to sales</li><li>Contact Centre experience is preferable with a role in an Omni-channel Contact Centre being advantageous.</li><li>Knowledge or a keen interest in the motor or tyre industry is preferable but not essential.</li><li>Interested in a future career development with us.</li></ul>If you think you'd be a good fit, please apply here, or share your CV at career@unitedsol.net!Job Type: Full-timeWork Location: In person

Customer Sales & Support Specialist

Builder Lead Converter

<div>Builder Lead Converter

AI Agent Specialist 
Builder Lead Converter is hiring an AI Agent Specialist to design, build, and maintain intelligent AI agents that automate workflows, integrate with our tech stack, and drive real business impact for our internal teams and clients. 
This role sits at the intersection of AI, automation, and systems thinking. You'll work with LLMs, APIs, and automation platforms to deploy AI agents that go far beyond basic chatbots-supporting operations, marketing, customer support, and internal efficiency at scale. 
If you enjoy turning complex, messy processes into clean, automated systems-and want your work to directly impact growing businesses-this role is for you. 
About Builder Lead Converter

Builder Lead Converter (BLC) is a marketing and technology agency serving home builders, remodelers, and construction-focused businesses across the U.S. We specialize in high-performance websites, automation, CRM systems, analytics, and scalable operational processes.

We're known for:
<ul>
<li>Strong technical execution</li>
<li>Clear systems and SOPs</li>
<li>Deep understanding of builder and contractor workflows</li>
<li>A culture that values ownership, documentation, and continuous improvement</li>
</ul>
As we continue to expand our use of AI internally and across client systems, we're investing in this role to help us build production-ready AI agents that create measurable efficiency and value. 
Full Job Description

About the Role

As an AI Agent Specialist, you'll be responsible for creating and managing AI-powered agents that support internal operations, marketing workflows, CRM processes, and customer-facing systems.

You'll collaborate closely with leadership, developers, and non-technical stakeholders to:
<ul>
<li>Identify automation opportunities</li>
<li>Design AI agent logic and workflows</li>
<li>Deploy, test, document, and improve intelligent systems over time</li>
</ul>
This is a hands-on builder role, not a research or purely theoretical position. 
What You'll Do
<ul>
<li>Design and deploy AI agents using LLMs (e.g., OpenAI, Anthropic, etc.)</li>
<li>Build multi-step agent workflows (decision-making, memory, tool usage)</li>
<li>Integrate AI agents with platforms such as:</li>
<li>CRMs (including Go High Level)</li>
<li>WordPress and web applications</li>
<li>Marketing and analytics tools</li>
<li>Internal dashboards and systems</li>
<li>Create automations using tools like:</li>
<li>Zapier, Make, n8n, or similar</li>
<li>Custom API integrations</li>
<li>Implement prompt frameworks, guardrails, and evaluation logic</li>
<li>Optimize AI agents for:</li>
<li>Accuracy</li>
<li>Cost efficiency</li>
<li>Reliability in real-world use</li>
<li>Document systems and contribute to internal SOPs</li>
<li>Monitor performance and iterate based on feedback and results</li></ul> 


Required Skills &amp; Experience
<ul>
<li>Strong understanding of LLMs and prompt engineering</li>
<li>Experience building or deploying AI agents or advanced automations</li>
<li>Comfortable working with APIs, JSON, and structured data</li>
<li>Experience with at least one automation platform (Make, Zapier, n8n, etc.)</li>
<li>Strong systems thinker who can break down complex workflows into logic</li>
<li>Ability to explain technical concepts to non-technical stakeholders</li>
<li>Organized, detail-oriented, and documentation-driven</li></ul> 


Nice-to-Have (Not Required)
<ul>
<li>Experience with:</li>
<li>LangChain, OpenAI Assistants, or similar frameworks</li>
<li>Vector databases and embeddings</li>
<li>WordPress or headless CMS environments</li>
<li>CRM platforms beyond Go High Level</li>
<li>Basic JavaScript or Python</li>
<li>Experience deploying AI in real business environments, not just demos</li></ul> 


Work Schedule &amp; Availability
<ul>
<li>Core office hours: 8:00 AM - 5:00 PM CST, Monday-Friday</li>
<li>We offer flexibility to start up to 4 hours earlier in the day</li>
<li>This is a remote position, but collaboration during shared business hours is important</li></ul> 


Compensation &amp; Benefits
<ul>
<li>Competitive base salary: $1,500 to $2,000</li>
<li>Paid Time Off (PTO)</li>
<li>Floating holidays</li>
<li>Opportunity to earn quarterly performance bonuses</li>
<li>Profit sharing eligibility after 3 years of service</li>
<li>Work with modern, evolving tech systems and a team that values smart automation</li></ul> 


Our Tech Stack (Includes but Not Limited To)
<ul>
<li>Go High Level</li>
<li>WordPress</li>
<li>Jira</li>
<li>Trello</li>
<li>Automation platforms (Zapier, Make, n8n, etc.)</li>
<li>Analytics, marketing, and CRM tools</li></ul> 


What Success Looks Like
<ul>
<li>AI agents are reliable, maintainable, and trusted by the team</li>
<li>Automations reduce manual effort and improve consistency</li>
<li>Systems are clearly documented and easy to extend</li>
<li>You proactively identify opportunities to improve workflows using AI</li></ul> 


How to Apply

Please send:
<ul>
<li>A brief overview of your experience with AI agents or automation</li>
<li>Examples of systems you've built (Looms, screenshots, GitHub, or descriptions)</li>
<li>Optional: your favorite tools or frameworks and why you like them</li></ul></div>

AI Agent Specialist

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring: Customer Service Specialist &ndash; Social Media DomainLocation: Islamabad Salary: PKR 37,000 + Performance-Based IncentivesAre you a skilled communicator with a passion for delivering top-tier customer support via social platforms? We&rsquo;re looking for a Customer Service Specialist to join our growing team!Key Responsibilities:<ul><li>Respond promptly to customer inquiries via Social Media &amp; Email</li><li>Deliver personalized and empathetic customer service</li><li>Understand customer needs and offer effective solutions</li><li>Escalate unresolved issues to supervisors as needed</li><li>Maintain accurate records of interactions and transactions</li><li>Share feedback to enhance customer experience and internal processes</li></ul>Requirements:<ul><li>Graduate (Bachelor&rsquo;s degree)</li><li>Experience in social media-based customer service is a plus</li><li>Excellent English writing &amp; communication skills</li><li>Strong multitasking ability in a fast-paced environment</li><li>Problem-solving mindset with creative thinking</li><li>Self-motivated and able to work with minimal supervision</li><li>Willing to work flexible hours, including weekends/holidays</li><li>Familiar with CRM tools and live chat software</li></ul>Job Type: Full-timePay: From Rs37,000.00 per monthWork Location: In person

Customer Service Specialist – Social Media Domain

Misix Communication

Company DescriptionMisix Communication, established in 2015, is a leading Business Process Outsourcing center, dedicated to delivering exceptional customer service to our clients. Our mission is to build strong customer relationships by providing reliable and efficient support. Our team is highly skilled and quick to adapt to the technical requirements of diverse products, ensuring seamless service delivery. We pride ourselves on setting a benchmark for quality in customer support.Role DescriptionThis is a full-time, on-site role for a Call Center Specialist based in Islamabad. The Call Center Specialist will handle inbound and outbound calls, address customer inquiries, provide exceptional customer service, and resolve issues effectively. Additional responsibilities include documenting customer interactions, ensuring data accuracy, and maintaining records. The candidate will play a vital role in fostering customer satisfaction and loyalty while adhering to company policies and procedures.Qualifications<ul><li>Strong Customer Support, Customer Service, and Contact Center skills</li><li>Excellent Communication skills, both verbal and written</li><li>Basic to advanced Computer Literacy</li><li>Ability to work effectively in a fast-paced team environment</li><li>Attention to detail and problem-solving skills</li><li>Experience in a similar role is a plus</li></ul>Pay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Call Centre Agent (Night Shift)

AIO App Inc

<div>About the Role:
As a Senior Product Specialist, you will be responsible for driving the product lifecycle from ideation to execution and scaling. You will work cross-functionally with engineering, design, sales, and marketing teams to build and deliver products that cater to B2B customers, including staff, business owners, and employees 
 
What will be your responsibilities?
<ul><li>Lead the end-to-end product lifecycle with autonomy, from 0 to 1 (building new products) and 1 to 100 (scaling and optimizing existing products).</li><li>
Mentor and guide junior PMs or cross-functional team members when needed.</li><li>
Collaborate closely with UI/UX designers to deliver best-in-class, user-centric product experiences.</li><li>
Deeply understand and solve the needs of B2B users, including business owners, staff, and employees.</li><li>
Drive initiatives across both software and hardware products (hardware product experience is a strong plus).</li><li>
Define, track, and analyze key product metrics to measure success, identify areas for improvement, and inform strategic decisions.</li><li>
Conduct in-depth market research, competitive analysis, and user discovery sessions to inform roadmap and product positioning.</li><li>
Prioritize product initiatives and feature development within an agile framework to ensure timely, high-quality delivery.</li><li>
Build strong alignment and foster collaboration with stakeholders, including engineering, design, sales, customer success, and leadership teams.</li><li>
Act as a strategic thought partner to leadership, contributing to the overall product vision and long-term roadmap.</li></ul> 
What are we looking for, and what does it require to be the right fit for this role?
<ul><li>4+ years of experience in Product Management, with a proven track record of owning and delivering successful B2B products.</li><li>
Demonstrated experience in taking products from 0 to 1 and scaling from 1 to 100.</li><li>
Experience working in fast-paced startup environments is essential.</li><li>
Deep understanding of UI/UX principles and ability to effectively collaborate with crossfunctional teams.</li><li>
Strong background in building B2B products for business owners, employees, and operational staff.</li><li>
Experience working on or with hardware products is a strong plus.</li><li>
Strong analytical, strategic thinking, and data-driven decision-making skills 
</li><li>
Exceptional communication, stakeholder management, and leadership capabilities.</li><li>
Experience with AI-based products is a strong plus.</li></ul> 
Preferred Qualifications:
<ul><li>Proficient in agile methodologies and iterative product development.</li><li>
Educational background in technology, engineering, or business-related fields.</li><li>
Prior experience in leading cross-functional teams in a high-growth or scaling startup environment.</li></ul>
Why Join AIO? 
Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their businesses. Our platform, designed to meet the unique challenges (post-COVID-19) faced by restaurants, combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.
We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an all-in-one super app platform for all of their needs&mdash;from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials.
We are laser-focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world-class, Silicon Valley-funded start-up.</div>

Senior Product Specialist

Explore 345+ Customer success specialist in Islamabad this April. Find roles across top companies and apply now to boost your career.