customer success specialist

Savvital

<div><h1 class="jobSectionHeader">Customer Success Executive</h1>
ABOUT THE COMPANY Savvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market, enabling them to build their future while benefiting from our customized solutions. Our team of educated experts are motivated individuals excited to handle tasks that add real capacity to a client's workday.
Our mission is to provide affordable solutions to growing companies through strategic task delegation. We envision creating an ecosystem that resonates with the human touch every business needs.
ABOUT THE ROLE As a Customer Success Executive at Savvital, you will be the operational engine driving client satisfaction, retention, and strategic growth. This is not a passive, standard customer support position&mdash;it is a proactive, commercially-minded, hands-on role.
We are looking for an absolute &quot;doer&quot; who can confidently run a portfolio of US-based client accounts, navigate complex business reviews, anticipate operational bottlenecks, and identify upsell or team-expansion opportunities. You must be comfortable operating with minimal handholding in a fast-paced environment.
This is a completely on-site role based at our Islamabad office, operating during US business hours to maintain close, direct collaboration with our international partners.
POSITION DETAILS
<ul><li>Department: Customer Success</li><li>
Reports To: Assistant Manager &ndash; Customer Success</li><li>
Shift Hours: US Night Shift (6:00 PM &ndash; 3:00 AM PKT to align with 6:00 AM &ndash; 3:00 PM Pacific Time)</li><li>
Location: Fully On-site (Islamabad office)</li></ul>
WHAT YOU'LL BE DOING
<ul><li>Portfolio Ownership: Serve as the primary, dedicated point of contact for assigned client accounts, building deep trust and maintaining strong executive-level relationships.</li><li>
Proactive Client Care: Monitor client usage, engagement, and operational health KPIs to spot and resolve churn risks long before they escalate.</li><li>
Business Reviews: Conduct regular check-ins and strategic business reviews to evaluate service quality, resolve friction points, and realign on client goals.</li><li>
Account Expansion: Apply a consultative, sales-driven mindset to identify and close upsell, cross-sell, and professional expansion opportunities.</li><li>
Cross-Functional Collaboration: Partner directly with Sales, Training, Operations, HR, Compliance, and IT departments to guarantee a seamless, high-quality client experience.</li><li>
Onboarding &amp; Adoption: Support the onboarding journey of new clients, driving quick system adoption and demonstrating value in the critical early stages of partnership.</li><li>
CRM Integrity: Maintain meticulous, real-time client notes, task tracking, and database records in HubSpot, Monday.com, and internal tracking sheets.</li></ul>
WHAT WE'RE LOOKING FOR
<ul><li>Experience: Minimum 2-3 years of proven experience in Customer Success, Account Management, or B2B Sales. Prior experience in outsourcing, service-based agencies, or a BPO environment is highly preferred.</li><li>
Communication: Exceptional verbal and written English communication skills. You must be completely comfortable leading strategic video calls and managing professional email correspondence.</li><li>
Negotiation &amp; Empathy: High emotional intelligence, active listening skills, and the confidence to handle objections and lead strategic business discussions.</li><li>
Task Management: A highly organized self-starter who can prioritize overlapping deadlines and run processes independently.</li><li>
Technical Proficiency: Experience with modern CRM platforms (HubSpot, Monday.com), G-Suite, MS Office 365, and project tracking tools.</li></ul>
PREFERRED QUALIFICATIONS
<ul><li>Prior experience collaborating with remote virtual teams.</li><li>
Deep familiarity with US business culture, communication standards, and executive expectations.</li><li>
A professional background in SaaS or outsourcing industries.</li></ul>
KPIs TO MEASURE SUCCESS
<ul><li>Client Retention Rate &amp; Churn Mitigation</li><li>
Closed Expansion Revenue (Upsell &amp; Team Expansion Goals)</li><li>
Client Health &amp; Net Promoter Scores (NPS)</li><li>
First Response and Resolution Times</li><li>
Onboarding Satisfaction Scores</li><li>
Strong Internal Service &amp; Product Knowledge</li></ul>
COMPENSATION &amp; BENEFITS
<ul><li>Base Salary: Market Competitive (commensurate with experience).</li><li>
Allowances: Premium Internet, Electricity, and Wellbeing allowances to support night-shift operations.</li><li>
Medical Insurance: Comprehensive health coverage.</li><li>
Performance Bonuses: Structured bonuses based on individual targets and account retention metrics.</li><li>
Annual Growth: Regular performance-based increments and clear vertical career progression.</li></ul></div>

Customer Success Executive

TalentPop App

<div>
 
 Join TalentPop App as a Customer and Sales Engagement Specialist!
 
 
 
 At
 
 TalentPop App
 
 , we're building a team of talented remote professionals who are passionate about creating exceptional customer experiences and driving business growth. As a
 
 Customer and Sales Engagement Specialist
 
 , you'll play a key role in engaging customers, identifying sales opportunities, recovering lost revenue, and building lasting relationships that contribute to the success of our growing organization.
 
 
 If you&rsquo;re passionate about sales, thrive in e-commerce environments, and enjoy turning customer conversations into opportunities, this role is for you!
 
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 
 To ensure your application is reviewed by the **Recruitment Team**, you
 
 must
 
 follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**
 
 
 <ul>
 <li>
 When selecting the position during your application, please choose &ldquo;Brand Concierge&rdquo; from the list of available roles.
 </li>
 <li>
 In the application form, you&rsquo;ll be asked for an application code &ndash; please enter CSA/strong&gt; in that field.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Engage Customers: Communicate with shoppers via phone, email, live chat, and SMS to assist with inquiries, orders, and product recommendations.
 </li>
 <li>
 Drive Sales: Identify and execute opportunities for upselling, cross-selling, and product bundling to increase conversion rates and average order value.
 </li>
 <li>
 Recover Sales: Handle subscription recovery, winbacks, and abandoned cart assistance to re-engage customers and boost retention.
 </li>
 <li>
 Order Management: Manage order-related concerns such as tracking, returns, and exchanges, ensuring a positive post-purchase experience that encourages repeat sales.
 </li>
 <li>
 Represent the Brand: Deliver a concierge-level experience, ensuring each interaction aligns with the brand&rsquo;s tone, voice, and service standards.
 </li>
 <li>
 Maintain Insights: Record accurate customer data, monitor feedback trends, and collaborate with internal teams to enhance the sales process and customer journey.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 At least 1 year of proven remote/online sales and customer support experience.
 </li>
 <li>
 Must have prior e-commerce experience (comfortable with upselling, cross-selling, subscription recovery, abandoned cart assistance, or post-purchase support).
 </li>
 <li>
 Strong persuasive communication skills and a natural ability to convert leads and close opportunities through excellent relationship-building.
 </li>
 <li>
 1 year of customer service experience via phone, email, or chat is required; e-commerce sales experience is a big plus.
 </li>
 <li>
 Familiarity with Shopify, CRM tools, or customer engagement platforms is a plus.
 </li>
 <li>
 Self-motivated, goal-oriented, and able to thrive in a fast-paced remote environment.
 
 
 </li>
 </ul>
 
 Technical Requirements
 
 
 
 <ul>
 <li>
 A personal PC or laptop with an i5 processor or higher.
 </li>
 <li>
 A stable internet connection with at least 25 Mbps upload and download speeds.
 </li>
 <li>
 A quiet, professional workspace for calls.
 
 
 </li>
 </ul>
 
 Why Join TalentPop App?
 
 
 
 <ul>
 <li>
 Earn commissions and enjoy annual performance-based raises.
 </li>
 <li>
 Paid time off to relax and recharge.
 </li>
 <li>
 HMO health coverage or a monthly health stipend for your well-being.
 </li>
 <li>
 Performance and recognition bonuses for top achievers.
 </li>
 <li>
 100% permanent work-from-home setup &mdash; skip the commute!
 </li>
 <li>
 A supportive, friendly team culture with real opportunities for growth.
 
 
 </li>
 </ul>
 
 Ready to connect with customers, drive e-commerce sales, and deliver an exceptional online shopping experience? Apply now to become a Customer and Sales Engagement Specialist at TalentPop App!
 
</div>

Customer and Sales Engagement Specialist

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div>
Who We Are

Motive is on a mission to modernize the trucking industry. With our leading fleet management platform, we bring trucks online and fundamentally transform how freight moves across roads globally. Our team sees the tangible impact of our work every day, believing that intelligence is most powerful when paired with humility. Motivated by the opportunity to improve every facet of a trillion-dollar industry, we're proud to be recognized as a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront, and a Forbes Best Startup Employer 2020.

About the Role

As a Collections Operations Specialist, you will play a vital role in ensuring our financial health through timely, accurate payment collection, robust customer communication, and meticulous operational process management. You'll handle direct customer inquiries, process various payment types, resolve complex operational and customer cases, and strictly follow established Service Level Agreements (SLAs). This role demands an exceptional attention to detail and an ability to collaborate cross-functionally while supporting Motive's mission and values.

What You'll Do
<ul>
<li>Accurately process and apply incoming payments (checks, wires, ACH) to the rightful customer accounts for multiple currencies (USD, CAD, MXN), using daily cash sheets and reports from bank portals.</li>
<li>Perform daily reconciliation of payment batches and thoroughly investigate any discrepancies to maintain accuracy.</li>
<li>Ensure successful payment cases across Term Collections, Vendor Finance, Fuel Card Partners, and Credit Collections are processed efficiently and accurately.</li>
<li>Generate cases for rebates related to vendor finance cash applications.</li>
<li>Analyze credit card payment trends, identify common reasons for declines, and provide actionable recommendations to enhance payment success.</li>
<li>Create Salesforce cases for accounts where invoices remain unpaid, and assist in troubleshooting and resolving payment processing errors.</li>
<li>Professionally handle escalated customer issues and complex payment disputes, working collaboratively with customer service, finance, and legal teams to achieve swift and correct resolution.</li>
<li>Manage and resolve a wide range of operational collections cases, including refund requests, chargebacks, payment plan adjustments, account closures, bulk invoices, invoice breakdowns, split/defer payments, updating Bill-to contacts, clearing invoices for opportunity closure, hardware returns, account reactivations, W-9 form requests, and third-party collections queries.</li>
<li>Securely and accurately process customer updates to credit card and ACH payment information while ensuring compliance with privacy and data security standards.</li>
</ul><ul><li>Proactively identify and reach out to customers regarding initial payment failures, provide clear guidance on resolution steps, and facilitate updates to payment information.</li>
<li>Communicate delays in processing requests, setting clear expectations through regular updates and estimated timelines.</li>
<li>Monitor and respond to customer emails related to payments and accounts, ensuring responses within a strict 3-hour SLA.</li>
<li>Manage and resolve customer inquiries across several channels (Billing, Billing CSA, Billing CSA Priority, Billing OPS BFS, CSM, and Spanish Support), delivering prompt and consistent information.</li>
<li>Manage all ACH return and chargeback cases, identifying root causes, initiating recoveries or account updates, and communicating effectively with customers to clarify issues and guide them through resolution steps.</li>
<li>Work closely with the billing department on delinquent accounts to facilitate cancellations and transition to third-party collections if necessary.</li>
</ul>
Your Background That Likely Makes You A Match
<ul>
<li>1-2 years' experience in collections operations, payment processing, or customer-facing financial role (SaaS collections and Quote-to-Cash experience is a plus).</li>
<li>Proven ability to process payments with high attention to accuracy and detail.</li>
<li>Excellent communication skills (written and verbal), able to clearly explain payment issues and solutions to customers.</li>
<li>Independent, adaptable, and comfortable in a fast-paced, changing environment.</li>
<li>High level of proficiency with spreadsheets, banking portals, Salesforce, and ERP systems (knowledge of Zuora is a plus).</li>
<li>Demonstrated ability to reconcile financial data, solve operational problems quickly, and manage multiple case types simultaneously.</li>
<li>Receptive to feedback, open to learning, and continuous improvement.</li>
<li>Ability to work effectively under pressure and meet strict deadlines.</li>
<li>Bachelor's (BA/BS) in Accounting, Finance, or a related field preferred.</li></ul><div> 
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.</div></div>

Collection Operation Specialist

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The P2P Specialist (Procure-to-Pay) is responsible for managing the end-to-end invoice lifecycle, ensuring accurate processing, timely payments, and effective resolution of discrepancies. The role focuses on handling exception-driven transactions, maintaining vendor account accuracy, and ensuring invoices are processed and settled in line with defined timelines and controls.
 
 
 
 What You&rsquo;ll Do As a P2P Specialist
 
 
 
 Employees employed in the role of P2P Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Minimum level of invoices processed per day to be set upon hire.
 </li>
 <li>
 Review and process invoices requiring validation, ensuring correct matching with PO/GRN and contract terms
 </li>
 <li>
 Investigate and resolve blocked invoices due to pricing differences, quantity mismatches, or missing receipts
 </li>
 <li>
 Perform vendor statement reconciliations and clear open items in a timely manner
 </li>
 <li>
 Prepare and validate invoices for payment, ensuring completeness and accuracy prior to payment runs
 </li>
 <li>
 Execute scheduled payment runs and verify payment outputs
 </li>
 <li>
 Monitor AP aging and proactively address overdue or unresolved balances
 </li>
 <li>
 Validate GL coding, tax (VAT), and posting accuracy before final processing
 </li>
 <li>
 Support month-end activities by identifying unrecorded liabilities and pending invoices
 </li>
 <li>
 Maintain proper documentation and ensure transactions are audit-ready
 </li>
 <li>
 Consistently meet productivity, accuracy, and SLA KPIs including invoice cycle time, processing accuracy, EDI success rate, debit aging control, and vendor issue resolution within defined timelines.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 What will you bring to the team:
 
 
 <ul>
 <li>
 3+ years of hands-on experience in Accounts Payable / P2P operations in a high-volume environment
 </li>
 <li>
 Strong experience handling:
 </li>
 <ul>
 <li>
 Invoice exceptions (blocked, unmatched, incorrect pricing)
 </li>
 <li>
 Vendor reconciliations and open item resolution
 </li>
 </ul>
 <li>
 Clear understanding of:
 </li>
 <ul>
 <li>
 Invoice lifecycle (receipt to payment)
 </li>
 <li>
 AP aging and outstanding balance drivers
 </li>
 </ul>
 <li>
 Large ERP experience preferred (D35, Dynamics AX is a plus)
 </li>
 <li>
 Good problem-solving skills focus on meeting strict deadlines.
 </li>
 <li>
 Intermediate Excel skills preferred
 </li>
 <li>
 Ability to manage vendor queries and resolve issues within defined timelines
 </li>
 <li>
 Leads by example by taking accountability and ownership of responsibilities.
 
 </li>
 </ul>
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in accounting, Finance, Business Administration (Finance preferred), or an equivalent field
 </li>
 <li>
 Master&rsquo;s degree and/or advanced qualifications are not mandatory, but are a plus.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against based on
 
 
 race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
</div>

P2P Specialist

Zameen Media Pvt. Ltd.

<div>As a Sales Specialist, you will be responsible for selling property units, paying visits to clients, understanding client requirements and giving demonstrations while ensuring that deals are closed. While communicating effectively with customers, you will act as the face of the company to ensure each customer has a positive experience at Zameen.com by providing a simple and seamless process.
Job Responsibilities:
<ul><li>Understanding client's requirements.</li><li>
Ensure that clients are thoroughly briefed about relevant property units.</li><li>
Ensure that clients are given demonstrations, carry out site visits and timely closure of deals.</li><li>
Follow up with clients to understand evolving change in requirements.</li><li>
Maintain good relationship with the clients.</li><li>
Ensure daily KPIs are met ( Calls/meetings).</li><li>
Responsible for generating leads and Sales and timely closure of deals.</li><li>
Responsible for developing product knowledge and knowledge of routes and sites to timely</li><li>
brief the potential investor.</li><li>
Monitoring of Daily/monthly/weekly KPIs.</li></ul>
Job Requirements:
<ul><li>Experience: Fresh 0-2 years of experience in Sales</li><li>
Location: Islamabad</li><li>
Qualification: Graduation/Masters or equivalent</li><li>
Customer Interaction</li><li>
Company Presentation</li><li>
Sales Pitch</li><li>
Meeting Preparation</li><li>
Presentation &amp; Rapport building</li><li>
Rise to the challenge</li><li>
Time Management</li></ul></div>

Sales Specialist

Smart Support - WP Helpdesk & Ticket System

<div>
 
 
 Company Description
 
 
 
 Smart Support is an advanced helpdesk and ticketing system designed exclusively for WordPress users. Offering a streamlined and user-friendly experience, it provides customers with a comprehensive support portal to request assistance and track tickets. Teams benefit from structured, efficient workflows that include ticket management, collaboration tools, and insightful analytics. Smart Support emphasizes customer satisfaction through features like secure login, a rich ticketing system, and a well-organized dashboard. The platform is trusted for its role-based access controls, customizable notifications, and tools for enhancing productivity.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role located in Islamabad for a Customer Support Specialist. The role involves providing exceptional customer support, addressing inquiries and resolving issues to enhance customer satisfaction. Responsibilities include delivering technical support, analyzing user needs, troubleshooting problems, and maintaining a high level of customer relationship management. This role also requires effective communication and a customer-first approach to ensure the smooth operation of the helpdesk and ticket system.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong skills in Customer Support, with a focus on delivering excellent Customer Satisfaction
 </li>
 <li>
 Proficient in interpersonal skills to build trust and maintain strong customer relationships
 </li>
 <li>
 Experience in Technical Support, with the ability to troubleshoot and resolve technical issues efficiently
 </li>
 <li>
 Effective Analytical Skills to identify issues, understand complex situations, and find solutions
 </li>
 <li>
 Excellent communication and problem-solving abilities
 </li>
 <li>
 Ability to handle high-pressure situations and manage multiple tasks efficiently
 </li>
 <li>
 Experience with WordPress or similar platforms is a plus
 </li>
 <li>
 A bachelor&rsquo;s degree in a relevant field or equivalent experience is preferred
 </li>
 </ul>
 
 
 
 
 Why Join Us?
 
 <ul>
 <li>
 Impactful role with real growth opportunities in a collaborative environment.
 </li>
 <li>
 Hybrid work flexibility.
 </li>
 <li>
 Supportive team culture and professional development opportunities.
 </li>
 </ul>
 
 
 
 
 How to Apply:
 
 
 Send your RESUME to career@7thskysoftware.com or apply directly through LinkedIn.
 
 
 
 
</div>

Customer Support Specialist

S&P Global

<div><div><h1 class="jobSectionHeader">Specialist, Contract Commercial Support (AMER Shift) - 9-Month Contract</h1>
JOB_DESCRIPTION.SHARE.HTML
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<ul><li>Islamabad, Pakistan</li>
<li>Sales</li>
<li>330226</li>
</ul></div><div></div><div><h2 class="jobSectionHeader">Job Description</h2> 
<div> 
<h1 class="jobSectionHeader">About the Role:</h1>
Grade Level (for internal use):
09
<div>This is a 9-month, Fixed-Term contract role.
The Role: The Contract Commercial Support Specialist supports the smooth operation of the contract management team by assisting with daily tasks and providing reliable operational support to both the team manager and Senior Specialist.
This role is responsible for accurate contract data entry into CPQ, managing global orders&mdash;including new, amended, and renewal contracts&mdash;and tracking case statuses to ensure transactions progress efficiently from deal creation to fulfillment.
</div><div>By monitoring escalations and collaborating with Sales and other departments, the Specialist I helps resolve client inquiries and contract issues promptly, contributing to a positive customer experience. The role maintains strict adherence to the OTC ecosystem and follows established procedures to meet business SLAs, supporting compliance with pricing and legal standards.
</div><div>Through diligent documentation and process execution, the Specialist I helps maintain high standards of contract management, supports audit readiness, and contributes to ongoing improvements in team workflows. This position plays an important role in ensuring operational accuracy, timely order processing, and effective communication within the department.
</div><div>What&rsquo;s in it for you: This role will be part of S&amp;P Global Energy team, and you will have the opportunity to join a successful Fortune 500 company, with exposure to commercial functions and support systems. Be exposed and develop a global mindset through close collaboration with sales teams across the globe. This position is a critical role to support the financial goals of S&amp;P Global Energy. 
</div><div>Responsibilities:
</div><div><ul><li>Perform contract data entry into CPQ deals
</li><li>Responsible for all global orders, new, amendments and renewals, with an emphasis on Global majors, Strategic Customers, Large Regional Customer &amp; highly complex orders for order resolution
</li><li>Track status of cases to ensure smooth transaction processing from deal creation to fulfillment and invoicing
</li><li>Monitor escalations from different stakeholders such as Sales, Client Services and other teams. Gather response or clarity from sales and different teams involved for prompt completion of cases.
</li><li>Assist sales with client resolutions to questions concerning products, billing, account/contract status, change of address, cancellation requests, rebill requests, and all pertinent queries
</li><li>Provide the highest level of contract management support to the sales organization, regularly attend BPM meeting &amp; report deal and case status on key accounts both written &amp; verbally as needed.
</li><li>100% adherence to CPQ ecosystem and adoption of all service procedures that provides business partners with comprehensive and actionable solutions-oriented metrics.
</li><li>Meet or exceed business SLA&rsquo;s and business process requirements through effective prioritization, timely problem resolution &amp; follow all prioritization instructions
</li><li>Work across S&amp;P Global Energy organization to resolve any sales contract management issues in a timely manner
</li><li>Contribute to regular review, suggestions, collaboration &amp; updating of all processes &amp; workflows within the department
</li><li>Document all activities, communication and progress of case management in CPQ
</li><li>Provide information as needed for audit as required 
</li></ul></div><div><div>What We&rsquo;re Looking For:
</div><div>Education:
</div><div><ul><li>Bachelor&rsquo;s Degree in Finance or Accounting or related education and experience.
</li></ul></div><div>Work Experience:
</div><div><ul><li>1-3 years related work experience or related degree
</li><li>Contract management experience
</li><li>Experience in fast paced environment with Sales Organization a plus 
 </li></ul></div><div>Skills:
</div><div><ul><li>Operational Management: Ability to assist in daily operational activities and understand the workflow dynamics of the team.
</li><li>Performance Improvement: Skills in identifying areas for process improvement and implementing solutions to enhance team efficiency.
</li><li>Data Entry Proficiency: Expertise in performing accurate contract data entry in CPQ systems.
</li><li>Order Management: Knowledge of managing global orders, including new orders, amendments, and renewals, particularly for complex accounts.
</li><li>Case Tracking and Resolution: Strong analytical skills to track case statuses and ensure smooth transaction processing.
</li><li>Communication Skills: Excellent verbal and written communication skills for effectively assisting sales and reporting on key account statuses.
</li><li>Problem-Solving: Ability to monitor escalations and gather necessary information for prompt resolution of issues.
</li><li>Attention to Detail: High level of accuracy and attention to detail in contract management and data entry tasks.
</li><li>Adherence to Procedures: Commitment to following CPQ ecosystem procedures and business SLAs to ensure compliance and efficiency.
</li><li>Collaboration Skills: Ability to work effectively across different departments and teams to resolve issues and improve processes.
</li><li>Audit Preparedness: Skills in providing required information for audits and ensuring compliance with internal controls.
</li><li>Adaptability: Flexibility to complete other assignments as required and adapt to changing priorities in a fast-paced environment.
</li></ul></div></div><div><div>Language Requirements:
</div><div><ul><li>Excellent English-speaking skills required (orally and in writing)
</li></ul></div><div>Work Schedule/Travel/On Call, etc.:
</div><div><ul><li>Primary work hours will be: 10am-7pm US ET time / 7pm-4amPK Time
</li><li>Flexible schedule to meet important deadlines
</li><li>Occasional travel may be required
</li><li>Occasional work on regional holidays may be required
</li></ul></div></div>About S&amp;P Global Energy
 
At S&amp;P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
S&amp;P Global Energy is a division of S&amp;P Global (NYSE: SPGI). S&amp;P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy.
What&rsquo;s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership 
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
 
Benefits:
We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
Our benefits include:
<ul><li>Health &amp; Wellness: Health care coverage designed for the mind and body.
</li><li>Flexible Downtime: Generous time off helps keep you energized for your time on.
</li><li>Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
</li><li>Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
</li><li>Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
</li><li>Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
</li></ul>For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&amp;P Global:
At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
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Equal Opportunity Employer
S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal
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20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
 
 
Job ID: 330226
 
Posted On: 2026-07-06
 
Location: Islamabad, Pakistan</div></div></div>

Specialist, Contract Commercial Support (AMER Shift) - 9-Month Contract

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