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technical support specialist l2

Contour Software

<div><p><b>About Contour</b></p><p><br>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><div><div><p><b>
About Contour</b></p></div><div><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p></div><div><p>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers,</p></div><div><p>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p></div><div><p><b>
The Division:</b></p></div><div><p>
Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long-term partnerships with the clubs.</p></div><div><p><br>
<br>
<b>Division Link:</b> Jonas Synergy (https://jonassoftware.com/vertical-market-club-management)</p></div><div><p><b>
The Position:</b></p></div><div><p>
We are seeking an enthusiastic, career-oriented Technical Support Specialist (L2) with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our Club Software products, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.</p></div><div><p><b>
Key Responsibilities:</b></p></div><div><ul><li><p><b>
Customer Support &amp; Issue Resolution:</b> Assist clients with technical issues and inquiries via email, phone, ticketing systems, and live chat. Troubleshoot software-related problems and offer timely resolutions, ensuring a professional user experience.</p></li></ul></div><div><ul><li><p><b>
Technical Troubleshooting &amp; Escalation:</b> Act as a Tier 2 support level for complex technical issues such as network/server problems, database inquiries, and operating system issues. Escalate unresolved issues to the appropriate development teams.</p></li></ul></div><div><ul><li><p><b>
Product Knowledge &amp; Guidance:</b> Provide product knowledge and training to clients, suggest software upgrades, and help clients maximize the value of our software products. Ensure clients understand how to use software effectively and provide guidance for best practices.</p></li></ul></div><div><ul><li><p><b>
Cross-Team Collaboration:</b> Collaborate with Development, QA, and other departments like operations, membership, and event management to resolve technical and service-related issues. Work to ensure all teams are aligned on service delivery and client needs.</p></li></ul></div><div><ul><li><p><b>
Documentation &amp; Tracking:</b> Document and track client issues through ticketing systems to ensure timely resolution. Update status and next steps to customers regarding open cases.</p></li></ul></div><div><ul><li><p><b>
Service-Related Support:</b> Support clients with service inquiries, membership upgrades, event bookings, and other client needs to ensure smooth service delivery and customer satisfaction.</p></li></ul></div><div><ul><li><p><b>
Database Management &amp; Technical Support:</b> Utilize SQL knowledge to query databases and troubleshoot technical issues. Support the installation of server/client applications and assist with software updates and troubleshooting network/server issues.</p></li></ul></div><div><ul><li><p><b>
Event &amp; Service Support:</b> Provide hands-on support for club events and manage member access to exclusive offerings, ensuring top-notch service to members.</p></li></ul></div><div><ul><li><p><b>
Monitor &amp; Improve Satisfaction:</b> Proactively monitor and track client feedback and service-related issues to identify areas of improvement and take action to enhance user experience.</p></li></ul></div><div><ul><li><p><b>
Time Management &amp; Prioritization:</b> Prioritize and manage multiple requests effectively, ensuring adherence to Service Level Agreements (SLAs) and timely issue resolution.</p></li></ul></div></div><div><div><ul><li><p><b>
Ownership &amp; Accountability:</b> Take ownership of client issues from initiation through resolution, ensuring thorough follow-ups and timely completion.</p></li></ul></div><div><p><b>
Skills &amp; Qualifications:</b></p></div><div><ul><li><p><b>
Communication Skills:</b> Exceptional verbal and written communication in English. Ability to explain technical concepts to both technical and non-technical clients in a clear and professional manner.</p></li></ul></div><div><ul><li><p><b>
Technical Proficiency:</b> Strong working knowledge of Microsoft Office and website applications. Experience with SQL (MS SQL or MySQL), Windows Server environments, server/client application installations.</p></li></ul></div><div><ul><li><p><b>
Customer Service Experience:</b> Minimum of 5+ years in a customer service or helpdesk environment, with a passion for problem-solving and client satisfaction.</p></li></ul></div><div><ul><li><p><b>
Database &amp; Software Knowledge:</b> Experience with database management, MS SQL Server, and scripting tools/languages (e.g., C#). Knowledge of Microsoft Azure and Virtual Server environments is a plus.</p></li></ul></div><div><ul><li><p><b>
Organizational Skills:</b> Excellent multitasking and organizational skills with attention to detail and the ability to track and resolve multiple issues efficiently.</p></li></ul></div><div><ul><li><p><b>
Adaptability &amp; Resilience:</b> Ability to work in a fast-paced environment, adapt to new tools, and maintain a positive attitude even under pressure.</p></li></ul></div><div><ul><li><p><b>
Team-Oriented &amp; Independent:</b> Ability to work effectively both as part of a team and independently, taking ownership of issues and ensuring thorough resolution.</p></li></ul></div><div><ul><li><p><b>
Educational Requirements:</b> Minimum Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</p></li></ul></div><div><ul><li><p><b>
Experience:</b> 3+ years in a similar role (Tier 2 technical support, application support, or customer service), with experience working in a technical support or service environment preferred.</p></li></ul></div><div><ul><li><p><b>
Service Minded:</b> A passion for customer service, delivering support as you would expect to receive it, with a focus on quality, professionalism, and customer satisfaction.</p></li></ul></div><div><p><b>
Preferred Skills:</b></p></div><div><ul><li><p><b>
Basic Accounting Knowledge:</b> Familiarity with basic accounting principles is a plus.</p></li></ul></div><div><ul><li><p><b>
Experience with Ticketing Systems:</b> Knowledge of ticketing and internal systems for tracking and resolving issues is preferred.</p></li></ul></div><div><ul><li><p><b>
Willingness to Learn:</b> Enthusiastic about learning new tools and processes, especially in the context of club management systems and event coordination.</p></li></ul></div><div><p><b>
What You&rsquo;ll Bring:</b></p></div><div><ul><li><p>
A strong passion for customer service and technical problem-solving.</p></li></ul></div><div><ul><li><p>
Excellent communication skills to explain complex technical issues clearly.</p></li></ul></div><div><ul><li><p>
The ability to work in a collaborative, fast-paced, and service-driven environment.</p></li></ul></div></div><div><div><ul><li><p>
Strong organizational and time management skills to handle multiple requests effectively.</p></li></ul></div><div><ul><li><p>
A professional demeanor with the ability to maintain confidentiality and handle sensitive information.</p></li></ul></div><div><p><b>
Workshift (Job Timings):</b></p></div><div><ul><li><p>
Shift Hours:</p></li></ul></div><div><ul><li><p>
Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)</p></li></ul></div><div><ul><li><p>
Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)</p></li></ul></div><div><ul><li><p>
Weekend Availability: Must be willing to work on weekends when required.</p></li></ul></div><div><ul><li><p>
After Hours Support: Willingness to provide support outside standard business hours as needed.</p></li></ul></div></div><p></p><p><b><br>
Exciting Benefits we offer:</b></p><ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul><p><b><i><br>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p><i><br>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div>

Technical Support Specialist L2

<div>
 <strong>
  <strong>
   About Contour
   <br/>
   <br/>
  </strong>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  <strong>
   About Contour
   <br/>
   <br/>
  </strong>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers,
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  <strong>
   The Division:
   <br/>
   <br/>
  </strong>
 </strong>
 Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long-term partnerships with the clubs.
 <br/>
 <br/>
 <strong>
  Division Link:
 </strong>
 Jonas Synergy (https://jonassoftware.com/vertical-market-club-management)
 <br/>
 <br/>
 <strong>
  <strong>
   The Position:
   <br/>
   <br/>
  </strong>
 </strong>
 We are seeking an enthusiastic, career-oriented Technical Support Specialist (L2) with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our Club Software products, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.
 <br/>
 <br/>
 <strong>
  <strong>
   Key Responsibilities:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Customer Support &amp; Issue Resolution: Assist clients with technical issues and inquiries via email, phone, ticketing systems, and live chat. Troubleshoot software-related problems and offer timely resolutions, ensuring a professional user experience.
  </li>
  <li>
   Technical Troubleshooting &amp; Escalation: Act as a Tier 2 support level for complex technical issues such as network/server problems, database inquiries, and operating system issues. Escalate unresolved issues to the appropriate development teams.
  </li>
  <li>
   Product Knowledge &amp; Guidance: Provide product knowledge and training to clients, suggest software upgrades, and help clients maximize the value of our software products. Ensure clients understand how to use software effectively and provide guidance for best practices.
  </li>
  <li>
   Cross-Team Collaboration: Collaborate with Development, QA, and other departments like operations, membership, and event management to resolve technical and service-related issues. Work to ensure all teams are aligned on service delivery and client needs.
  </li>
  <li>
   Documentation &amp; Tracking: Document and track client issues through ticketing systems to ensure timely resolution. Update status and next steps to customers regarding open cases.
  </li>
  <li>
   Service-Related Support: Support clients with service inquiries, membership upgrades, event bookings, and other client needs to ensure smooth service delivery and customer satisfaction.
  </li>
  <li>
   Database Management &amp; Technical Support: Utilize SQL knowledge to query databases and troubleshoot technical issues. Support the installation of server/client applications and assist with software updates and troubleshooting network/server issues.
  </li>
  <li>
   Event &amp; Service Support: Provide hands-on support for club events and manage member access to exclusive offerings, ensuring top-notch service to members.
  </li>
  <li>
   Monitor &amp; Improve Satisfaction: Proactively monitor and track client feedback and service-related issues to identify areas of improvement and take action to enhance user experience.
  </li>
  <li>
   Time Management &amp; Prioritization: Prioritize and manage multiple requests effectively, ensuring adherence to Service Level Agreements (SLAs) and timely issue resolution.
  </li>
  <li>
   Ownership &amp; Accountability: Take ownership of client issues from initiation through resolution, ensuring thorough follow-ups and timely completion.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Skills &amp; Qualifications:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Communication Skills: Exceptional verbal and written communication in English. Ability to explain technical concepts to both technical and non-technical clients in a clear and professional manner.
  </li>
  <li>
   Technical Proficiency: Strong working knowledge of Microsoft Office and website applications. Experience with SQL (MS SQL or MySQL), Windows Server environments, server/client application installations.
  </li>
  <li>
   Customer Service Experience: Minimum of 5+ years in a customer service or helpdesk environment, with a passion for problem-solving and client satisfaction.
  </li>
  <li>
   Database &amp; Software Knowledge: Experience with database management, MS SQL Server, and scripting tools/languages (e.g., C#). Knowledge of Microsoft Azure and Virtual Server environments is a plus.
  </li>
  <li>
   Organizational Skills: Excellent multitasking and organizational skills with attention to detail and the ability to track and resolve multiple issues efficiently.
  </li>
  <li>
   Adaptability &amp; Resilience: Ability to work in a fast-paced environment, adapt to new tools, and maintain a positive attitude even under pressure.
  </li>
  <li>
   Team-Oriented &amp; Independent: Ability to work effectively both as part of a team and independently, taking ownership of issues and ensuring thorough resolution.
  </li>
  <li>
   Educational Requirements: Minimum Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
  </li>
  <li>
   Experience: 3+ years in a similar role (Tier 2 technical support, application support, or customer service), with experience working in a technical support or service environment preferred.
  </li>
  <li>
   Service Minded: A passion for customer service, delivering support as you would expect to receive it, with a focus on quality, professionalism, and customer satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Preferred Skills:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Basic Accounting Knowledge: Familiarity with basic accounting principles is a plus.
  </li>
  <li>
   Experience with Ticketing Systems: Knowledge of ticketing and internal systems for tracking and resolving issues is preferred.
  </li>
  <li>
   Willingness to Learn: Enthusiastic about learning new tools and processes, especially in the context of club management systems and event coordination.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   What You&rsquo;ll Bring:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   A strong passion for customer service and technical problem-solving.
  </li>
  <li>
   Excellent communication skills to explain complex technical issues clearly.
  </li>
  <li>
   The ability to work in a collaborative, fast-paced, and service-driven environment.
  </li>
  <li>
   Strong organizational and time management skills to handle multiple requests effectively.
  </li>
  <li>
   A professional demeanor with the ability to maintain confidentiality and handle sensitive information.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Workshift (Job Timings):
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Shift Hours:
  </li>
  <li>
   Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
  </li>
  <li>
   Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)
  </li>
  <li>
   Weekend Availability: Must be willing to work on weekends when required.
  </li>
  <li>
   After Hours Support: Willingness to provide support outside standard business hours as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Exciting Benefits We Offer:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  <strong>
   Disclaimer:
  </strong>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


JazzWorld

<div>
 <p>
  <strong>
   Grade:
  </strong>
  L2
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Islamabad
 </p>
 <p>
  <strong>
   Last date to apply; 30 July 2026
   <br/>
  </strong>
 </p>
 <p>
  <strong>
   Who is Expert Institutional Business Development?
  </strong>
 </p>
 <p>
  The Institutional Business Development Expert identifies, develops, and manages strategic partnerships between JazzWorld and large public &amp; private sector institutions across Pakistan. The role builds the pipeline of commercially viable, multi-pillar institutional opportunities, engaging institutional stakeholders, shaping solutions, and structuring deals from concept through proposal and execution support.
 </p>
 <p>
  The role reports directly to the Head of Institutional Business Development.
  <br/>
 </p>
 <p>
  <strong>
   What does Expert Institutional Business Development do?
  </strong>
 </p>
 <p>
  &bull;&nbsp;&nbsp;&nbsp; Identify and develop strategic business opportunities across government, public sector, development agencies, and large enterprises.
 </p>
 <p>
  &bull;&nbsp;&nbsp;&nbsp; Conduct institutional opportunity mapping, market analysis, and gap assessments to identify digital transformation and growth opportunities.
 </p>
 <p>
  &bull;&nbsp;&nbsp;&nbsp; Design integrated commercial solutions by leveraging JazzWorld's ecosystem, including Enterprise Connectivity, JazzCash, Mobilink Bank, Garaj, Teknosys, and Insurance.
 </p>
 <p>
  &bull;&nbsp;&nbsp;&nbsp; Develop business cases, value propositions, and executive presentations.
 </p>
 <p>
  &bull;&nbsp;&nbsp;&nbsp; Lead cross-functional collaboration to drive opportunity qualification, solution development, and execution.
 </p>
 <p>
  &bull;&nbsp;&nbsp;&nbsp; Build and manage relationships with institutional stakeholders and support executive-level business engagements.
 </p>
 <p>
  &bull;&nbsp;&nbsp;&nbsp; Support the execution of JazzWorld's institutional growth strategy by tracking market trends, government initiatives, and emerging business opportunities.
  <br/>
 </p>
 <p>
  <em>
   JazzWorld is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
   <br/>
   <br/>
  </em>
 </p>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <p>
  &bull;&nbsp;&nbsp;&nbsp; Bachelor's degree in business management, economics or a related field.
 </p>
 <p>
  &bull;&nbsp;&nbsp;&nbsp; 3 - 5 years' experience in strategy, business development, consulting, or digital services.
 </p>
 <p>
  &bull;&nbsp;&nbsp;&nbsp; Strong analytical, problem-solving and communication/presentation skills.
 </p>
 <p>
  &bull;&nbsp;&nbsp;&nbsp; Background in telecommunications, technology, or digital services is highly desirable.
 </p>
 <p>
  &bull;&nbsp;&nbsp;&nbsp; Experience working with government organizations, development agencies, or large institutional clients.
  <br/>
  <br/>
 </p>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <p>
  <strong>
   Why join JazzWorld?
  </strong>
 </p>
 <p>
  As a certified Top Employer, JazzWorld reflects workplace standards benchmarked against leading global organizations, demonstrating our commitment to creating an environment where people can thrive and perform at their best. Our teams are driven by the belief that every JazzWorld employee should be inspired to live better every day, enabled by forward-looking leadership, an open culture, meaningful work, and continuous opportunities to learn and grow.
 </p>
 <p>
  Our core values - Customer Obsession, Truthful, Innovation, Collaboration, and Entrepreneurial shape how we think, decide, and lead. They encourage us to challenge convention, act with accountability, work as one team, and create solutions that truly matter for our customers and communities.
 </p>
 <p>
  As Pakistan's largest digital operator, JazzWorld serves over 100 million through connectivity, digital services, financial inclusion, entertainment, and insurance. Joining us means being part of transformation at a national scale; expanding access, unlocking opportunity, and building a more connected digital future.
 </p>
 <p>
  At JazzWorld, everything we do is rooted in one shared ambition. This purpose defines how we work, the progress we enable, and the difference we strive to make every day a Better Life For All.
 </p>
</div>


Expert Institutional Business Development

Zones

<div><p><b>Description</b><br>
</p><br>
<br>
<p>Company Overview:</p><p>
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM</p><p>
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.</p><p></p><p><br>
Position Overview:</p><p>
IT infrastructure is the lifeline that connects businesses to customers and suppliers. Business success requires maintaining high service levels for their network while reducing costs and expanding the network as the business grows. Cisco Services can help meet these objectives by providing technical services and smart capabilities that:</p><ul><li>
Resolve problems faster: Identify issues quickly and streamline your incident management processes to reduce network downtime and improve IT service levels.</li><li>
Reduce risk: Access to Cisco technical experts combined with smart, proactive tools and capabilities minimizes risks to business continuity.</li><li>
Increase operational efficiency: Proactive management and automated processes mean fewer support resource requirements and lower costs for managing your network.</li></ul><p>
The Smart Services Specialist plays a critical role in helping support the acceleration of our Cisco Services business. This role provides a high visibility opportunity for a professional to have significant management interaction across many organizations, and the opportunity to impact, shape and simplify our business. It requires strength in business analytics, project management, execution, communication, and collaboration.</p><p></p><p>
What you&rsquo;ll do as the Cisco Services Specialist:</p><p>
Employees employed in the role of Cisco Services Specialist shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.</p><p>
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</p><ul><li>Develop and maintain levels of expertise in Cisco Services products, programs, and policies to support and enable the sales, organization, and customers.</li><li>Proactively drive revenue for Cisco Services to achieve sales goals, through outbound calling and collaborating with Zones Sales teams</li><li>Maintain tracking data and manage progression on pipeline, deal registration, and open quotes with a primary focus on bringing opportunities to close.</li><li>Act as the main point of contact for all internal sales questions pertaining to Cisco Services products and programs.</li><li>Be able to promote and sell the joint value proposition of Zones and Cisco Services.</li><li>Deliver weekly business reports to Manager.</li><li>Identify and address recurring issues and trends and report to manager.</li><li>Identify areas for training and coordinate with training manager and/or other department heads.</li><li>Make recommendations for system improvements and enhancements.</li><li>As the subject matter expert, provide guidance on the best Cisco Services strategy to embrace to reach target segments.</li><li>Maintain tracking data and manage progression on CRM pipeline, deal registration, and open quotes with a primary focus on bringing opportunities to close.</li><li>Participate in the development and execution of Cisco Services marketing programs and strategies.</li><li>Act as the primary point of contact and Subject Matter Expert for all internal sales questions pertaining to Cisco Services products and programs.</li></ul><p></p><p><br>
Data Analysis:</p><ul><li>Must be a Microsoft Excel expert with ability to manipulate Renewal Pipelines, CRM Pipelines, Reporting, Automated VBA customer facing documentation.</li><li>Create and maintain customer facing automated templates built using Microsoft VB, using Excel VBA (Visual Basic for Applications). Templates include Services Quote, Services Details, Order Completion Report and more.</li><li>Create additional automated documents from time to time to strengthen department&rsquo;s processes and improve efficiency.</li><li>Converting raw Cisco Reports in an accurate and efficient pipeline</li></ul><p></p><p><br>
What you will bring to the team:</p><p>
MINIMUM QUALIFICATION/EDUCATION:</p><p>
At least bachelor&rsquo;s in engineering, IT, etc.</p><p>
REQUIREMENTS/CERTIFICATIONS</p><ul><li>
Cisco Sales Expert Program (CSEP E-Learning v4.0) (On Job)</li><li>
Cisco Services Training (On Job)</li><li>
Strong understanding of Cisco&rsquo;s Products &amp; Services</li><li>
Microsoft Excel</li><li>
A+ English reading, speaking, listening, and writing.</li></ul><p>
MENTAL REQUIREMENTS</p><ul><li>
Work with minimum or without supervision</li><li>
Understand and carry out oral and written instructions.</li><li>
Able to multi-task and handle work under pressure as a member of the team</li></ul><p></p><p><br>
Zones offers a comprehensive Benefits package</p><p>
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.</p><p>
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.</p><p>
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.</p><p>
Job timings: 8:00 PM to 5:00 AM (Pk time)</p></div><p></p>

Cisco Services Specialist

Softoo

<p>We are looking for a <b>TI &amp; Power Specialist</b> with <b>3-5 years of hands-on experience</b> in telecom infrastructure and power system deployment. The ideal candidate will be responsible for executing Telecom Infrastructure (TI) and Power projects, including installation, integration, testing &amp; commissioning (T&amp;C), site acceptance, and customer coordination.</p><p>This is a technical execution role requiring strong field expertise, project coordination skills, and the ability to work closely with customers, vendors, and field teams to ensure projects are delivered safely, on time, and according to quality standards.</p><p><b>Key Responsibilities</b></p><ul><li>Execute Telecom Infrastructure (TI) and Power projects from planning through successful completion.</li><li>Coordinate with customers on project schedules, work progress, approvals, and issue resolution.</li><li>Prepare implementation plans, work schedules, and resource allocation using Microsoft Project or similar tools.</li><li>Coordinate with vendors for timely material delivery and service execution.</li><li>Supervise installation, integration, testing &amp; commissioning (T&amp;C), and site acceptance activities.</li><li>Conduct site inspections to ensure installation quality and compliance with customer specifications and industry standards.</li><li>Maintain project documentation, trackers, progress reports, and acceptance records.</li><li>Support customer documentation, work completion reports, and invoicing activities.</li><li>Coordinate with field engineers, technicians, and subcontractors for efficient project execution.</li><li>Identify project risks, technical issues, and delays, and recommend practical solutions.</li><li>Monitor project timelines and support cost-effective execution.</li><li>Ensure compliance with Health, Safety &amp; Environment (HSE) standards during all project activities.</li><li>Contribute to continuous improvement initiatives to enhance project delivery and operational performance.</li></ul><p><b>Required Qualifications</b></p><ul><li>Bachelor's degree in <b>Telecommunication Engineering, Electrical Engineering</b>, or a related discipline.</li><li><b>3-5 years of experience</b> in Telecom Infrastructure (TI) and Power project execution.</li><li>Hands-on experience with telecom site installation, integration, testing &amp; commissioning (T&amp;C), and site acceptance.</li><li>Experience coordinating with telecom operators, customers, vendors, and subcontractors.</li><li>Working knowledge of project planning and scheduling tools such as <b>Microsoft Project</b>.</li><li>Good understanding of:</li><li>Telecom Infrastructure (TI)</li><li>DC Power Systems</li><li>Rectifiers</li><li>Battery Banks</li><li>Hybrid Power Solutions</li><li>Power Cabling</li><li>Passive Infrastructure</li><li>Strong troubleshooting and problem-solving skills.</li><li>Good verbal and written communication skills.</li><li>Strong organizational and documentation abilities.</li><li>Proficiency in <b>Microsoft Office</b> (Excel, Word, PowerPoint).</li></ul><p><b>Preferred Skills</b></p><ul><li>Experience working on telecom rollout, modernization, or network expansion projects.</li><li>Familiarity with telecom quality standards, site acceptance procedures, and documentation.</li><li>Ability to manage multiple sites and priorities in a fast-paced project environment.</li><li>Knowledge of HSE practices and telecom industry best practices.</li><li>Willingness to travel to project sites as required.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs90,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

TI and Power Specialist

Merik Solutions

<p>About the Role</p><p>We are looking for a creative and detail-oriented <b>eLearning Specialist</b> to design and develop engaging digital learning experiences. The ideal candidate will transform existing training materials into interactive, learner-focused courses using modern e-learning authoring tools. You will collaborate with subject matter experts to create high-quality learning content, assessments, and learning paths that enhance knowledge retention and learner engagement.</p><p>Key Responsibilities</p><ul><li>Design and develop interactive e-learning courses, including presentations, videos, simulations, quizzes, and assessments.</li><li>Convert existing training materials into engaging digital learning experiences.</li><li>Collaborate with subject matter experts to define learning objectives and structure course content.</li><li>Create instructional materials that simplify complex or technical concepts for diverse audiences.</li><li>Develop learning paths and assessment strategies to measure learner progress and knowledge retention.</li><li>Build, publish, and maintain courses within a Learning Management System (LMS).</li><li>Ensure all learning content follows instructional design best practices and adult learning principles.</li><li>Review and update training materials regularly to reflect process, policy, or product changes.</li><li>Provide support during training rollouts and assist with learner adoption when required.</li><li>Maintain consistency in branding, quality, and user experience across all learning content.</li></ul><p>RequirementsEducation</p><ul><li>Bachelor's degree in Instructional Design, Education Technology, Adult Learning, Computer Science, Information Technology, or a related field.</li></ul><p>Experience</p><ul><li>Proven experience designing and developing interactive e-learning content.</li><li>Hands-on expertise with <b>Articulate Storyline</b> and/or <b>Adobe Captivate</b>.</li><li>Experience creating and managing courses within a Learning Management System (LMS).</li><li>Strong understanding of instructional design methodologies and adult learning principles.</li><li>Experience developing technical, compliance, or process-based training content is highly desirable.</li><li>Ability to transform complex information into clear, engaging, and interactive learning experiences.</li></ul><p>Skills</p><ul><li>Excellent instructional design and content development skills.</li><li>Strong communication and collaboration abilities.</li><li>High attention to detail and organizational skills.</li><li>Ability to manage multiple projects and meet deadlines.</li><li>Proficiency in English (written and verbal); additional languages are an advantage.</li><li>Knowledge of multimedia tools such as Adobe Creative Suite, Camtasia, or video editing software is a plus.</li></ul><p>Preferred Qualifications</p><ul><li>Experience designing blended learning programs.</li><li>Familiarity with SCORM, xAPI, or other e-learning standards.</li><li>Experience working in corporate learning, technology, or professional training environments.</li></ul><p>Employment Type</p><p>Full-time</p><p>Work Location</p><p>Onsite in i-10/3</p><p>Pay: Rs180,000.00 - Rs300,000.00 per month</p><p>Work Location: In person</p>

eLearning Specialist

oOnline Quran Tuition

<p><b>Location:</b> Islamabad<br/><b>Job Type:</b> Full-Time (Office-Based)<br/><b>Salary:</b> PKR 40,000 &ndash; 60,000 (Based on Experience)</p><p>Job Summary</p><p>We are looking for an experienced Digital Marketing Specialist to manage and grow our online marketing campaigns. The ideal candidate should have hands-on expertise in Google Ads, Meta Ads, and SEO, with a proven ability to generate high-quality leads and improve online visibility.</p><p><b>Candidates who have previously worked with Online Quran Academies or Islamic education institutes will be given preference.</b></p><p>Responsibilities</p><ul><li>Plan, launch, and optimize Google Ads campaigns.</li><li>Create and manage Meta (Facebook &amp; Instagram) advertising campaigns.</li><li>Perform keyword research and competitor analysis.</li><li>Execute On-Page, Off-Page, and Technical SEO strategies.</li><li>Improve website rankings and increase organic traffic.</li><li>Track conversions using Google Analytics 4, Google Tag Manager, and Meta Pixel.</li><li>Optimize landing pages to improve conversion rates.</li><li>Monitor campaign performance and provide regular reports.</li><li>Manage advertising budgets to achieve maximum ROI.</li></ul><p>Requirements</p><ul><li>Minimum 2&ndash;3 years of experience in Digital Marketing.</li><li>Strong expertise in:</li><li>Google Ads</li><li>Meta Ads (Facebook &amp; Instagram)</li><li>SEO (On-Page, Off-Page &amp; Technical)</li><li>Google Analytics 4</li><li>Google Tag Manager</li><li>Google Search Console</li><li>Meta Pixel</li><li>Strong understanding of keyword research and conversion optimization.</li><li>Ability to analyze data and make performance-driven decisions.</li><li>Good communication and reporting skills.</li></ul><p>Preferred Qualifications</p><ul><li>Experience working with an <b>Online Quran Academy</b> is highly preferred.</li><li>Proven experience generating leads in international markets such as the USA, UK, Canada, or Australia.</li><li>Portfolio or case studies demonstrating successful campaigns.</li><li>Experience with Local SEO and Landing Page Optimization will be an advantage.</li></ul><p>Salary &amp; Benefits</p><ul><li>Salary: <b>PKR 40,000 &ndash; 60,000</b> (Depending on experience)</li><li>Performance-based incentives</li><li>Career growth opportunities</li><li>Professional and collaborative work environment</li></ul><p>How to Apply</p><p>Please submit your updated CV along with:</p><ul><li>Details of your Google Ads, Meta Ads, and SEO experience.</li><li>Portfolio or campaign results (if available).</li><li>Mention any experience working with Online Quran Academies or educational businesses.</li></ul><p>Pay: Rs40,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

Digital Marketing Specialist (Google Ads | Meta Ads | SEO)

Explore 127+ Technical support specialist l2 in Islamabad this August. Find roles across top companies and apply now to boost your career.

127 technical support specialist l2 jobs In Islamabad

Technical Support Specialist L2

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Cisco Services Specialist

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eLearning Specialist

Digital Marketing Specialist (Google Ads | Meta Ads | SEO)