customer service representative Jobs in Islamabad

customer service representative

assistive technology specialist Jobs in Islamabad

assistive technology specialist

call center representative Jobs in Islamabad

call center representative

client support specialist Jobs in Islamabad

client support specialist

customer care agent

customer support specialist

United Sol (Pvt.) Ltd

We are hiring a Customer Sales &amp; Support Specialist for our UAE-based client, PitStopArabia.com, for their Islamabad office.Location: I-9/3, Islamabad (onsite)Full-Time PermanentBase salaries start at 90,000 PKR a month, depending upon experience, with On Target Earnings. Typical take home compensation after completion of probation period is upwards of PKR 180,000 monthlyConfirmed employees also get medical cover and lunch is provided by the company.About PitStopArabia.comPitStopArabia.com is the leading online tyre retailer in the UAE and one of the nation&rsquo;s most successful e-commerce businesses. Founded in 2015, the business has disrupted the UAE&rsquo;s automotive sector through its easy tyre fitting process, offering customers excellent service and affordable prices from all leading tyre manufacturers.We are a design and customer experience led business and aim for our web platform and brand to stand out ahead of our competitors. We pride ourselves on a Build-Measure-Learn methodology which is accompanied by harnessing our data to get to the right solution quickly.Job descriptionAt PitStopArabia.com, customers are at the heart of our business. Nowhere is this more relevant than in the Customer Success Team where we are the face of the PitStopArabia.com brand. Our aim is to deliver world-class interactions whilst always placing our customers at the center of everything that we do.As a member of the customer care team, you will provide support to our customers during their purchasing journey ensuring their needs are met and advocate the brand of PitStopArabia.com.Engaging with our customers through our many contact channels you will also liaise with our installer network partners and suppliers to ensure we get it right, every time.If you have a passion for doing the right thing, want to be part of wonderful team culture and have the imagination to do something that little different then we want to speak to you.Our Values<ul><li>Integrity: Acting ethically and transparently in all business dealings, prioritizing doing the right thing over personal gain</li><li>Innovation: Pushing past the status quo with bold and progressive ideas. Being curious and challenging deeply ingrained assumptions and traditional methods.</li><li>Accountability: Owning the decisions made and their outcomes.</li><li>Honesty: Being upfront and forthcoming with information, insights, and processes.</li><li>Respect: Treating all employees, clients, customers, and stakeholders with dignity and worth &ndash; no matter their background, position, or opinions.</li><li>Excellence: Pushing boundaries to achieve the highest quality results taking pride in the work.</li></ul>Operational Duties:<ul><li>Ensuring our customers have a smooth and effortless journey from Purchase to Installation.</li><li>Driving tyres sales and customer satisfaction by responding to motorists who reach out to PitStopArabia.com via our contact channels such as email, phone, social, live chat, and WhatsApp.</li><li>Converting inquiries into sales by providing advice on tyre selection and availability to customers</li><li>Proactively contacting customers who may have ordered the wrong tyres assisting them to find a more suitable solution and supporting in selecting a suitable alternative.</li><li>Liaising closely with our Installer Network and Supply chain teams.</li><li>Dealing with Installer deliveries and ensuring that tyres have arrived in time for fittings.</li><li>Where installers are unable to support with preferred fitting times and dates, working with the customer, suppliers, and installers to find the best resolution based on their circumstances.</li><li>Contacting customers to advise on delays with orders and working to find a solution for them.</li><li>Working with couriers or suppliers to resolve issues where deliveries are signed for but have not arrived.</li><li>Raising Purchase Orders, Claims, and various other items.</li><li>Solutions focused approach to handling complaints ensuring they are resolved quickly and restore the customers' relationship with us.</li></ul>Required Profile:Education:<ul><li>Minimum 14 years of schooling.</li></ul>Language:<ul><li>Proficient in English. Arabic language a plus</li></ul>Skills Required:<ul><li>Excellent communication skills, able to communicate through phone (both inbound and outbound), email, webchat, and social media. &ndash; with a love for customer care</li><li>Passionate about excelling in sales with excellent closing skills</li><li>Organization skills, being able to balance own workload is necessary &ndash; ability to multi-task.</li><li>Ability to problem solve effectively and generate solutions to solve customers&rsquo; issues.</li><li>Active listening and understanding ensuring an excellent customer journey.</li><li>Willingness to work proactively and as part of a team.</li></ul>Experience Required: Mid-level<ul><li>Minimum 5 year&rsquo;s experience of working in a customer-facing role is essential.</li><li>Minimum 3 years experience as a Sales closer with consistent history of converting warm leads to sales</li><li>Contact Centre experience is preferable with a role in an Omni-channel Contact Centre being advantageous.</li><li>Knowledge or a keen interest in the motor or tyre industry is preferable but not essential.</li><li>Interested in a future career development with us.</li></ul>If you think you'd be a good fit, please apply here, or share your CV at career@unitedsol.net!Job Type: Full-timeWork Location: In person

Customer Sales & Support Specialist

Eposmatic (Pvt) Ltd

Job description:Job Title: Support &amp; Data Entry SpecialistLocation: IslamabadJob Type: Full-TimeDepartment: Customer SupportAbout Us:EPOSMATIC is a rapidly growing restaurant management software company serving hundreds of restaurants across Pakistan &amp; UAE. We are looking for a Support &amp; Data Entry Specialist to join our Islamabad team and play a vital role in ensuring smooth client operations and backend support.Key Responsibilities:<ul><li>Provide first-level support to customers via call and WhatsApp.</li><li>Handle software-related queries and guide customers through issue resolution.</li><li>Ensure data integrity and timely updates for restaurant menus, pricing, staff, etc.</li><li>Follow up with clients post-resolution to ensure satisfaction and issue closure.</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree.</li><li>Proven experience in customer support or data entry roles preferred.</li><li>Strong computer skills (MS Excel, Google Sheets, data entry platforms).</li><li>Good communication skills in English and Urdu (spoken &amp; written).</li><li>Ability to handle multiple tasks and work in a fast-paced environment.</li><li>Detail-oriented with excellent organizational skills.</li><li>Team player with a proactive and positive attitude.</li></ul>Working Days: Monday to SaturdayTimings: 8:30 AM &ndash; 5:30 PM (Morning Shift) Timings: 5:30 PM &ndash; 2:30 AM (Evening Shift)Location: IslamabadHow to Apply:Interested candidates can send their CVs to &quot;hr@eposmatic.com&quot;with the subject line &ldquo;Support &amp; Data Entry Specialist - Islamabad&rdquo;.Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Support & Data Entry Specialist

ibex. Pakistan

<div>
 ibex. Pakistan has a recent job vacancy for a Client/Customer Support Specialist in Islamabad or Rawalpindi. The candidate will be a key member of the customer service team, and will be tasked with assisting clients/customers by actively listening to their concerns, answering their questions, and resolving their issues related to the company&rsquo;s products or services.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach and be passionate about working in a dynamic customer support environment. This role is perfect for students or those looking for fresh graduate jobs in Islamabad!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site job in ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per the requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Follow up with clients/customers to ensure their issues are resolved and they are satisfied with the service provided
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Work closely with other members of the client support team and other departments, to ensure a smooth and efficient support experience is provided to the clients
 </li>
 <li>
 Participate in training sessions and team meetings to stay updated on the company&rsquo;s products, services, and support processes
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, particularly in MS Excel and MS Word
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 </ul>
</div>

Client Support Specialist

PriceOye

PriceOye is looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative (CSR). As a CSR, you will be the first point of contact for our customers and will be responsible for providing exceptional customer service through various channels, including phone, email, chat, and social media.Locations: Sector I-9, Islamabad.Key Responsibilities:<ul><li>Providing product information, pricing, and availability to customers</li><li>Processing orders, returns, and exchanges</li><li>Identifying and escalating issues to appropriate departments or personnel</li><li>Keeping up-to-date with product knowledge and company policies and procedures</li></ul>Requirements:<ul><li>Excellent communication and interpersonal skills</li><li>Bachelor's degree</li><li>Strong problem-solving and decision-making abilities</li><li>Proficiency in Microsoft Office and customer service software applications</li><li>Ability to work flexible hours, including weekends and holidays, as required</li></ul>Benefits:<ul><li>Competitive salary and benefits package</li><li>Career advancement opportunities within the company.</li><li>Ongoing training and support to enhance skills and knowledge.</li><li>Positive and inclusive work environment.</li></ul>Job Types: Full-time, FresherPay: Rs28,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Service Representative

Swapp

<div>
 
 
 Customer Support Agent &ndash; Islamabad
 
 
 
 
 
 
 
 Company Description
 
 
 
 Swapp is a car subscription platform that offers a digital, flexible, and affordable alternative to buying or leasing vehicles. Our platform provides customers with access to a wide range of vehicles, allowing them to swap cars as often as they like. We are dedicated to delivering exceptional customer service and ensuring customer satisfaction.
 
 
 
 
 
 
 Role Description
 
 
 
 We are seeking a Customer Support Agent to join our team on-site in Islamabad. This is a contract position requiring availability for either the AM shift (7:00 AM &ndash; 4:00 PM) or the PM shift (1:00 PM &ndash; 10:00 PM).
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Handle customer requests and inquiries via live chat, calls, and emails to ensure customer satisfaction and loyalty.
 </li>
 <li>
 Investigate and resolve customer issues promptly and effectively, taking ownership from identification to resolution.
 </li>
 <li>
 Accurately document customer interactions, feedback, and resolutions in the system for record-keeping and analysis.
 </li>
 <li>
 Provide customers with detailed information about Swapp&rsquo;s services, subscription plans, and vehicle options.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 At least 1 year of experience in live chat interaction within a customer support role.
 </li>
 <li>
 Fluency in English is mandatory.
 </li>
 <li>
 Availability for either the AM shift (7 AM - 4 PM) or the PM shift (1 PM - 10 PM).
 </li>
 <li>
 Experience with Freshdesk or Zendesk is a major plus.
 </li>
 </ul>
 
 
 
 
 If you meet the above criteria and are passionate about delivering exceptional customer experiences, we would love to hear from you!
 
</div>

Customer Support Representative

TT Technologies pvt Ltd (PhoneCase.pk)

Key Responsibilities:<ul><li>Respond to customer inquiries and resolve issues through social media (Facebook, Instagram, WhatsApp).</li><li>Assist customers with product information, order status, and returns.</li><li>Provide guidance and support to customers navigating our e-commerce store.</li><li>Maintain a high level of product knowledge to effectively address customer questions and concerns.</li><li>Collaborate with other team members to ensure timely resolution of customer issues.</li><li>Maintain accurate and detailed records of customer interactions.</li></ul>Requirements:<ul><li>Experience with e-commerce stores and a strong understanding of the online shopping process.</li><li>Proficiency in using Facebook, Instagram, and WhatsApp for customer communication.</li><li>Excellent written and verbal communication skills in English (additional languages a plus).</li><li>Strong problem-solving and decision-making abilities.</li><li>Typing speed of a minimum of 35 words per minute.</li><li>Exceptional interpersonal skills and a friendly, customer-oriented demeanor.</li><li>Ability to work independently and as part of a team.</li><li>Flexible to work during the shift timings of 10:00 AM to 6:00 PM with a 1-hour break.</li><li>High school diploma or equivalent.</li></ul>Salary Range:The salary for this position ranges between 18,000 to 30,000 PKR per month, depending on qualifications and experience.If you are a dedicated and customer-focused professional with the required experience and skills, we invite you to apply for this exciting opportunity to join our team.Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs20,000.00 - Rs30,000.00 per monthApplication Question(s):<ul><li>We are an online store based in Sector E11, Islamabad. As part of our hiring process, we are currently considering candidates who reside in nearby areas. Could you kindly share your current location?</li><li>Do you have any experience as customer support ?</li></ul>Work Location: In person

Customer Support Representative - Islamabad

Think Higher Consultants

Job Overview: The Customer Service Representative plays a key role in ensuring a smooth and professional client experience while assisting with the day-to-day administrative functions of a visa consultancy firm. This position serves as the first point of contact for clients and requires excellent communication skills, a professional attitude, and the ability to handle confidential information responsibly.Key Responsibilities:<ul><li>Greet and assist clients in a courteous and professional manner, both in person and through phone or email communication</li><li>Provide clear and accurate information about visa services, processes, and appointment scheduling</li><li>Manage appointment bookings, confirmations, and updates efficiently</li><li>Follow up with clients regarding documentation, fees, and application progress</li><li>Handle client queries, concerns, and complaints with patience and professionalism</li><li>Ensure the confidentiality and security of all client-related and immigration information</li></ul>Administrative Duties:<ul><li>Maintain well-organized client records, files, and documentation systems</li><li>Assist consultants with administrative support related to ongoing cases</li><li>Perform data entry, prepare basic reports, and draft routine communications</li><li>Monitor office inventory and contribute to smooth daily office operations</li><li>Coordinate with team members and departments to ensure efficient workflow</li><li>Adhere to company policies and operational procedures at all times</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in any relevant field</li><li>1&ndash;3 years of experience in customer service or administrative roles (experience in visa/immigration or service-based industry is an advantage but not required)</li><li>Strong command of English, both spoken and written</li><li>Excellent communication and interpersonal abilities</li><li>Professional demeanour with punctuality and discipline</li><li>Basic knowledge of computer systems and office software</li><li>Ability to manage multiple tasks and perform well under pressure</li></ul>Job Type: Full-timeWork Location: In person

Explore 379+ Customer support specialist in Islamabad this April. Find roles across top companies and apply now to boost your career.

379 customer support specialist jobs In Islamabad

Customer Sales & Support Specialist

Support & Data Entry Specialist

Client Support Specialist

Customer Service Representative

Customer Support Representative

Customer Support Representative - Islamabad

Customer Service Representative