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customer support specialist

BroadDigix (Pvt) Ltd.

About the Role We&rsquo;re looking for an energetic and customer-focused professional to join BroadDigix as a Sales &amp; Customer Success Specialist. You&rsquo;ll play a key part in helping clients discover the right technology solutions while delivering outstanding support throughout their journey. If you love connecting with people, solving problems, and hitting targets, this role is perfect for you.What You&rsquo;ll DoDrive Revenue &amp; Growth<ul><li>Understand client challenges and recommend the best BroadDigix solutions.</li><li>Proactively reach out to prospects through calls, emails, and tailored demos.</li><li>Consistently meet or exceed monthly and quarterly sales goals.</li><li>Keep detailed, up-to-date records of all activities in our CRM system.</li></ul>Deliver Exceptional Support<ul><li>Be the first point of contact for customer questions via phone, email, chat, or in-person.</li><li>Guide new users through onboarding and help existing clients get maximum value.</li><li>Troubleshoot issues quickly and escalate more complex cases when needed, always keeping the customer updated.</li></ul>Build Lasting Relationships<ul><li>Develop trust-based, long-term partnerships with clients.</li><li>Collect valuable feedback and share insights with internal teams to improve our offerings.</li></ul>Collaborate Across Teams<ul><li>Partner with marketing, product, and technical teams to ensure smooth campaigns and customer experiences.</li><li>Actively participate in training and team meetings to stay sharp and informed.</li></ul>What We&rsquo;re Looking ForMust-Have<ul><li>Strong verbal and written communication skills with a warm, professional style.</li><li>Proven ability to solve problems quickly and thoroughly.</li><li>Comfort working in a dynamic, fast-moving environment.</li><li>Self-driven with a clear focus on results.</li><li>Team player who also excels independently.</li></ul>Nice-to-Have<ul><li>Bachelor&rsquo;s degree in Business, Marketing, IT, or a related field.</li><li>1&ndash;3 years in sales, customer support, or account management (tech industry experience is a big plus).</li><li>Hands-on experience with CRM platforms (HubSpot, Apollo, Salesforce, etc.).</li><li>Basic knowledge of Microsoft Office/Google Workspace.</li></ul>Why Join BroadDigix?<ul><li>Competitive salary range: PKR 50,000 &ndash; 120,000/month (depending on experience)</li><li>Clear path for growth with ongoing training and mentorship</li><li>Inclusive, supportive culture that values every voice</li><li>Work with innovative technology that makes a real impact</li></ul>BroadDigix is an equal-opportunity employer. We embrace diversity and encourage applications from all qualified candidates, regardless of gender, background, or identity.Job Type: Full-timePay: Rs50,000.00 - Rs120,000.00 per monthWork Location: In person

Sales Development & Customer Success Representative

BIGO

<div>
 
 
 Bigo Live-Pakistan-Customer Service Specialist(User Operations)
 
 
 
 
 
 
 
 Responsibilities
 
 
 <ol>
 <li>
 Enhance VIP user satisfaction, engagement, and loyalty. Exhibit strong execution skills to achieve measurable targets in user activity, retention, and revenue growth.
 </li>
 <li>
 Extract key insights from data to identify and address user recharge obstacles, adjusting tactics swiftly.
 </li>
 <li>
 Organize a minimum of three innovative and engaging online events each quarter aimed at increasing VIP participation.
 </li>
 <li>
 User Needs &amp; Service Management: Provide effective customer service solutions to ensure high levels of satisfaction and loyalty among VIP users.
 </li>
 </ol>
 
 
 
 
 
 Requirements
 
 
 <ol>
 <li>
 Bachelor&rsquo;s degree or higher, proficiency in English.
 </li>
 <li>
 Proficiency in data analysis tools (Excel, SQL, etc.), with the ability to develop data-driven operational strategies.
 </li>
 <li>
 High execution capability and accountability, with a proven track record of meeting or exceeding goals, particularly in managing low user engagement.
 </li>
 <li>
 Extensive experience in user operations and customer service, especially in handling high-value VIP user needs.
 </li>
 <li>
 Can accept rotational shift.
 </li>
 </ol>
 
 
 
 
 
 About BIGO
 
 
 
 
 
 
 
 
 WHO WE ARE
 
 
 
 BIGO is a fast-growing Singapore technology company established in 2014.
 
 
 Dedicated to creating a better-connected world for everyone, BIGO provides a portfolio of video broadcast and VoIP-related products and services powered by advanced Artificial Intelligence (AI) technology. The major products include Bigo Live, Likee (Formerly LIKE video), and imo, and the company now has over 300 million monthly active users in over 150 countries.
 
 
 To enable people to showcase, discover, and stay connected, BIGO is devoted to continuously innovating its AI capabilities, allowing our users to enjoy a positive, healthy, and creative online environment.
 
 
 At present, BIGO has 5 R&amp;D centers, in Singapore, U.S.A., Middle East, India, and China, and over 20 offices around the globe.
 
 
 For more information, please visit our website: www.bigo.sg
 
 
 
 
 
 
 OUR MISSION
 
 
 
 Connect the world and share beautiful moments.
 
 
 
 
 
 
 OUR VISION
 
 
 
 To be a content platform inspiring one billion people's lives.
 
 
 
 
 
 
 OUR KEY TO SUCCESS
 
 
 
 BIGO is dedicated to technology innovation. We own over 40 patents in VoIP/Video related technology, and over 60 patents are under the process of application.
 
</div>

Customer Service Specialist

PriceOye

PriceOye is looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative (CSR). As a CSR, you will be the first point of contact for our customers and will be responsible for providing exceptional customer service through various channels, including phone, email, chat, and social media.Locations: Sector I-9, Islamabad.Key Responsibilities:<ul><li>Providing product information, pricing, and availability to customers</li><li>Processing orders, returns, and exchanges</li><li>Identifying and escalating issues to appropriate departments or personnel</li><li>Keeping up-to-date with product knowledge and company policies and procedures</li></ul>Requirements:<ul><li>Excellent communication and interpersonal skills</li><li>Bachelor's degree</li><li>Strong problem-solving and decision-making abilities</li><li>Proficiency in Microsoft Office and customer service software applications</li><li>Ability to work flexible hours, including weekends and holidays, as required</li></ul>Benefits:<ul><li>Competitive salary and benefits package</li><li>Performance-based incentive of up to PKR 12,000</li><li>Career advancement opportunities within the company.</li><li>Ongoing training and support to enhance skills and knowledge.</li><li>Positive and inclusive work environment.</li></ul>Job Type: Full-timePay: Rs28,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Service Representative

Focus

Position Overview:We are currently seeking experienced and dynamic Customer Service Specialists to join our team. In this role, you will be the voice and face of the brand, providing and analysing Customer needs in order to provide support. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer inquiries to ensure customer satisfaction.Key Requirements:<ul><li>UK-Based Experience: Candidates with prior experience working with UK-based firms are highly desirable.</li><li>Similar Business Background: Experience in a similar business i.e, The Home-ware industry will be a strong advantage.</li><li>Exceptional Communication: Excellent verbal and written communication skills are essential.</li><li>Customer-Centric: A strong focus on customer satisfaction and problem-solving.</li><li>Adaptability: The ability to adapt to changing situations and a dynamic work environment.</li><li>Team Player: A collaborative mindset and willingness to work as part of a team.</li><li>Tech-Savvy: Proficiency in using customer service tools and systems i.e., G suite Microsoft Excel/Gsheets.</li></ul>Responsibilities:<ul><li>Address customer inquiries, resolve issues, and provide product/service information.</li><li>Ensure high customer satisfaction and retention rates.</li><li>Maintain accurate customer records and documentation.</li><li>Collaborate with the team to improve overall service quality.</li><li>Keep up-to-date with product knowledge and industry trends.</li></ul>Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

Abacus Outsourcing

Bengali-Speaking Customer Support Executive &ndash; Onsite in IslamabadAre you fluent in Bengali and passionate about helping people? Join our team to provide world-class support for an international ride-hailing and mobility service! Location: Onsite in IslamabadWhat You&rsquo;ll Do:<ul><li>Deliver exceptional customer support via calls, chat, and email in Bengali.</li><li>Understand customer concerns and provide accurate, timely solutions.</li><li>Maintain professionalism, empathy, and positivity in every interaction.</li><li>Log customer interactions and update systems accurately.</li><li>Collaborate with internal teams to resolve complex issues.</li><li>Meet performance targets including quality, response time, and customer satisfaction.</li></ul>What We&rsquo;re Looking For:<ul><li>Fluent in Bengali (spoken &amp; written) with good English communication skills.</li><li>Strong problem-solving skills and a customer-first mindset.</li><li>Comfortable working in a fast-paced, dynamic environment.</li><li>Basic computer skills (MS Office, CRM systems, typing).</li></ul>Preferred:<ul><li>Experience in international customer support.</li></ul>What We Offer:<ul><li>Competitive salary plus performance-based incentives.</li><li>Opportunities for professional growth and skill development.</li><li>A friendly, supportive, and dynamic work environment.</li><li>Health and wellness benefits (as per policy).</li></ul>If you&rsquo;re eager to be part of an international project and love making customers happy, this is your chance to shine!How To Apply: Apply via Indeed or Whatsapp your resume directly at: +92 348 5616568.Job Type: Full-timeWork Location: In person

Bengali-Speaking Customer Support Executive - Islamabad, Onsite, International Project

ibex. Pakistan

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors or above
 </li>
 <li>
 Customer support and other job experience preferred
 </li>
 <li>
 Must be flexible to work in shifts
 </li>
 <li>
 Good Written and Verbal English Communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
 </li>
 <li>
 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
 </li>
 <li>
 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
 </li>
 <li>
 Refer unresolved customer grievances or special requests to designated departments for further investigation
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

Customer Support Executive

VirtueStaff

<div>
 VirtueStaff is seeking a proactive and detail-oriented Customer Service / Virtual Assistant to join our dedicated team. In this role, you will be providing exceptional customer support while also assisting with various administrative tasks. If you are passionate about helping others and thrive in a remote work environment, we want you on our team!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver outstanding customer service by responding to inquiries via phone, email, and chat
 </li>
 <li>
 Assist customers with their account-related questions, issues, and order processing
 </li>
 <li>
 Perform administrative tasks such as data entry, appointment scheduling, and maintaining accurate records
 </li>
 <li>
 Document and track customer interactions and escalate unresolved issues as necessary
 </li>
 <li>
 Collaborate with team members to refine customer service processes and enhance overall client experience
 </li>
 <li>
 Help with social media management and content updates when required
 </li>
 <li>
 Provide feedback on customer service strategies and suggest improvements
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in customer service, virtual assistance, or a similar role
 </li>
 <li>
 Excellent communication skills, both written and verbal
 </li>
 <li>
 Strong problem-solving skills and a customer-first attitude
 </li>
 <li>
 Ability to multitask and manage time efficiently in a remote setting
 </li>
 <li>
 Familiarity with CRM systems and various digital communication tools
 </li>
 <li>
 Highly organized and detail-oriented
 </li>
 <li>
 Ability to work independently as well as part of a team
 </li>
 <li>
 Experience with social media platforms and digital marketing is a plus
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Work From Home
 </li>
 <li>
 Performance Bonus
 </li>
 </ul>
</div>

Customer Service / Virtual Assistant

Explore 831+ Customer support specialist in Islamabad this December. Find roles across top companies and apply now to boost your career.