customer support executive Jobs in Islamabad

customer support executive

sales specialist

associate, client support Jobs in Islamabad

associate, client support

client service executive Jobs in Islamabad

client service executive

client support executive Jobs in Islamabad

client support executive

customer support specialist

Vision Tact

About UsVision Tact is an AI-powered technology company delivering innovative software solutions, automation systems, artificial intelligence products, SaaS platforms, and custom software development services for businesses worldwide. We help organizations transform operations through AI, data analytics, workflow automation, enterprise software, and digital transformation solutions. As our company continues to grow, we're building a world-class sales organization capable of expanding our global client portfolio.Responsibilities<ul><li>Respond to customer inquiries via email, phone, or chat promptly and professionally.</li><li>Document and update customer records based on interactions accurately.</li><li>Resolve customer complaints in a timely manner and escalate complex issues to senior staff when necessary.</li><li>Collaborate with team members to improve customer support processes and contribute to team meetings.</li><li>Provide detailed product and service information to customers to assist them in making informed decisions.</li><li>Maintain a positive and professional attitude towards customers to enhance customer satisfaction.</li><li>Assist in the development and implementation of customer feedback mechanisms.</li><li>Work closely with the sales and product teams to ensure customer needs are met effectively.</li></ul>RequirementsMust Have<ul><li>Bachelor's degree in Business Administration, Commerce, Marketing, Computer Science, Information Technology, Communications, English, or a related field</li><li>years of experience in customer support or related field</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving skills and attention to detail</li><li>Ability to work onsite at our Gulberg Greens Islamabad office</li></ul>Technical Skills<ul><li>Customer Service &mdash; foundational understanding through direct customer interaction</li><li>CRM Systems &mdash; basic proficiency in utilizing platforms like Microsoft Dynamics or Salesforce to manage customer relationships</li><li>Microsoft Office Suite &mdash; ability to use Word, Excel, and Outlook efficiently for documentation and communication</li></ul>Soft Skills<ul><li>Empathy &mdash; ability to understand and share the feelings of customers</li><li>Patience &mdash; maintain composure when handling challenging customer interactions</li><li>Attention to Detail &mdash; ensure accuracy in documenting customer interactions</li></ul>Join Our TeamJoin Vision Tact and be part of a team that values innovation and customer satisfaction. We encourage you to apply and bring your passion for delivering outstanding customer service to our dynamic company.Pay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Supoort Executive

P&S Logistics Pty Ltd.

We are seeking a driven, friendly, and outgoing individual to fill the position of Phone Centre Operator based within our Communication Centre in Islamabad, Pakistan.<ul><li>You will be responsible for taking inbound calls for all the customer enquiries and booking services for new and existing customers while building and maintaining strong relationships to ensure customer loyalty.</li><li>The successful applicant will have excellent customer service skills, excellent phone manner, along with the ability to profile customer needs, follow up with both providers and respond to customers with estimated bookings, pick up and delivery times for their vehicles in an efficient manner.</li></ul>Your primary role will consist of:<ul><li>Answering phone calls from customers in relevance to their vehicle bookings in Australia.</li><li>Follow up and informing customers of their estimated pickup and delivery times.</li><li>Assist customers with their general enquire</li><li>Recording and distributing messages.</li><li>Monitoring the emails and responding to them on time.</li></ul>You will also be required to perform:<ul><li>Customers follow-ups.</li><li>Follow-ups with carriers</li><li>Provide assistance and support to other staff members of the Communication Centre as directed by your manager.</li></ul>To be successful in this role you will have:<ul><li>A bubbly, friendly, outgoing, and professional personality.</li><li>Preferably the first language is English</li><li>Excellent communication skills &ndash; specifically inbound call.</li><li>Excellent organisational skills.</li><li>A strong customer focuses.</li><li>An ability to work in a close-knit team environment.</li><li>Ability to work in a fast-paced, pressured environment while remaining upbeat and positive.</li><li>Strong computer and administrative skills.</li><li>Ability to effectively handle customer queries and concerns in a positive manner.</li></ul>P&amp;S Logistics is your leading provider of local and nationwide vehicle transport and freight services, working alongside leading Australian carriers.<ul><li>Our buying power and industry knowledge not only makes us one of the most competitive in the market.</li><li>With over 10 years of experience, we understand the importance of quality service.</li><li>Join our amazing team of individuals who love putting people first and enjoy assisting customers with their inquires in a fast-paced environment.</li></ul>Job Types: Full-time, ContractPay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Service Representative - Early Morning Shift

Zones

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview:
IT infrastructure is the lifeline that connects businesses to customers and suppliers. Business success requires maintaining high service levels for their network while reducing costs and expanding the network as the business grows. Cisco Services can help meet these objectives by providing technical services and smart capabilities that:<ul><li>
Resolve problems faster: Identify issues quickly and streamline your incident management processes to reduce network downtime and improve IT service levels.</li><li>
Reduce risk: Access to Cisco technical experts combined with smart, proactive tools and capabilities minimizes risks to business continuity.</li><li>
Increase operational efficiency: Proactive management and automated processes mean fewer support resource requirements and lower costs for managing your network.</li></ul>
The Smart Services Specialist plays a critical role in helping support the acceleration of our Cisco Services business. This role provides a high visibility opportunity for a professional to have significant management interaction across many organizations, and the opportunity to impact, shape and simplify our business. It requires strength in business analytics, project management, execution, communication, and collaboration.
What you&rsquo;ll do as the Cisco Services Specialist:
Employees employed in the role of Cisco Services Specialist shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.<ul><li>Develop and maintain levels of expertise in Cisco Services products, programs, and policies to support and enable the sales, organization, and customers.</li><li>Proactively drive revenue for Cisco Services to achieve sales goals, through outbound calling and collaborating with Zones Sales teams</li><li>Maintain tracking data and manage progression on pipeline, deal registration, and open quotes with a primary focus on bringing opportunities to close.</li><li>Act as the main point of contact for all internal sales questions pertaining to Cisco Services products and programs.</li><li>Be able to promote and sell the joint value proposition of Zones and Cisco Services.</li><li>Deliver weekly business reports to Manager.</li><li>Identify and address recurring issues and trends and report to manager.</li><li>Identify areas for training and coordinate with training manager and/or other department heads.</li><li>Make recommendations for system improvements and enhancements.</li><li>As the subject matter expert, provide guidance on the best Cisco Services strategy to embrace to reach target segments.</li><li>Maintain tracking data and manage progression on CRM pipeline, deal registration, and open quotes with a primary focus on bringing opportunities to close.</li><li>Participate in the development and execution of Cisco Services marketing programs and strategies.</li><li>Act as the primary point of contact and Subject Matter Expert for all internal sales questions pertaining to Cisco Services products and programs.</li></ul> 
Data Analysis:<ul><li>Must be a Microsoft Excel expert with ability to manipulate Renewal Pipelines, CRM Pipelines, Reporting, Automated VBA customer facing documentation.</li><li>Create and maintain customer facing automated templates built using Microsoft VB, using Excel VBA (Visual Basic for Applications). Templates include Services Quote, Services Details, Order Completion Report and more.</li><li>Create additional automated documents from time to time to strengthen department&rsquo;s processes and improve efficiency.</li><li>Converting raw Cisco Reports in an accurate and efficient pipeline</li></ul> 
What you will bring to the team:
MINIMUM QUALIFICATION/EDUCATION:
At least bachelor&rsquo;s in engineering, IT, etc.
REQUIREMENTS/CERTIFICATIONS<ul><li>
Cisco Sales Expert Program (CSEP E-Learning v4.0) (On Job)</li><li>
Cisco Services Training (On Job)</li><li>
Strong understanding of Cisco&rsquo;s Products &amp; Services</li><li>
Microsoft Excel</li><li>
A+ English reading, speaking, listening, and writing.</li></ul>
MENTAL REQUIREMENTS<ul><li>
Work with minimum or without supervision</li><li>
Understand and carry out oral and written instructions.</li><li>
Able to multi-task and handle work under pressure as a member of the team</li></ul> 
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job timings: 8:00 PM to 5:00 AM (Pk time)</div>

Cisco Services Specialist

Think Higher Consultants

We are looking for a motivated and customer-focused Sales Specialist to join our visa consultancy team. The ideal candidate will be responsible for handling client inquiries, understanding their requirements, providing suitable guidance, and converting prospects into successful clients. The role requires strong communication skills, sales expertise, and the ability to build long-term client relationships.Job Responsibilities<ul><li>Respond to client inquiries and provide information about visa consultancy services.</li><li>Conduct consultations to understand clients&rsquo; needs and recommend appropriate solutions.</li><li>Generate leads and follow up with potential clients through calls, emails, and other channels.</li><li>Maintain strong relationships with prospective and existing clients.</li><li>Achieve assigned sales targets while ensuring a high level of customer satisfaction.</li><li>Maintain accurate records of client interactions and sales activities.</li><li>Coordinate with internal teams to ensure a smooth client journey.</li><li>Stay updated on company services and industry trends.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree or relevant professional qualification preferred.</li><li>Proven experience in sales, business development, or customer-facing roles.</li><li>Experience in visa consultancy, immigration, or related industries is a plus.</li><li>Excellent communication and negotiation skills.</li><li>Strong customer service and relationship-building abilities.</li><li>Target-oriented with good follow-up and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li></ul>Work Location: In person

Sales Specialist

MLI Technologies Canada Ltd.

Build the Marketing Function of an AI Company from the Ground UpSolexes (Private) Limited is an innovation-driven technology company dedicated to developing intelligent software products and digital solutions that solve real-world business challenges. Our focus spans Artificial Intelligence, enterprise software, digital transformation, and emerging technologies, serving customers across international markets while contributing to Pakistan&rsquo;s growing innovation ecosystem.As we prepare for the commercial growth of our products and expand our international presence, we are seeking our first full-time Marketing &amp; Growth Lead to establish and lead our marketing function.This is not a traditional marketing role.It is an opportunity to become part of the founding leadership team of a technology startup and build the company&rsquo;s marketing capability from the ground up. You will work directly with the CEO to shape the company&rsquo;s brand, marketing strategy, product positioning, and growth initiatives while laying the foundation for a future in-house marketing department.If you are looking to simply manage social media accounts, performing SEO or execute isolated marketing campaigns, this role is unlikely to be the right fit.If, however, you are passionate about building marketing functions, creating strategy, leading execution, and contributing to the long-term success of an ambitious AI company, we would be delighted to hear from you.About the RoleReporting directly to the Chief Executive Officer, you will be responsible for developing and executing Solexes&rsquo; corporate marketing strategy across branding, product marketing, digital marketing, content strategy, communications, partnerships, events, and lead generation.Initially, you will work independently while collaborating with a support team of interns, specialist freelancers, and external service providers where appropriate. As the company grows, you will be expected to recruit, mentor, and lead Solexes&rsquo; internal marketing team.This position offers exceptional exposure to executive decision-making and provides an opportunity to influence the company&rsquo;s long-term commercial growth strategy.Key ResponsibilitiesStrategic Marketing&middot; Develop and execute Solexes&rsquo; corporate marketing strategy aligned with business objectives.&middot; Prepare annual, quarterly, and campaign-specific marketing plans.&middot; Develop marketing KPIs and executive dashboards.&middot; Establish scalable marketing processes, governance, and reporting frameworks.Brand Development&middot; Build and strengthen the Solexes corporate brand.&middot; Develop messaging frameworks and brand positioning.&middot; Ensure consistency across all customer touchpoints.&middot; Maintain and evolve the company&rsquo;s visual identity and brand standards.Product Marketing&middot; Develop go-to-market strategies for Solexes&rsquo; products and services.&middot; Translate complex technical capabilities into clear customer value propositions.&middot; Plan, develop and execute product launch campaigns.&middot; Support customer education and product adoption initiatives.Content &amp; Communications&middot; Develop and manage the editorial calendar.&middot; Produce and oversee high-quality thought leadership content.&middot; Coordinate blogs, newsletters, white papers, presentations, videos, and case studies.&middot; Work closely with technical teams to transform complex concepts into engaging business content.Digital Marketing&middot; Manage the company&rsquo;s digital marketing initiatives across LinkedIn, website, SEO, AI search optimisation, email marketing, marketing automation, and performance analytics.&middot; Continuously monitor campaign performance and proactively recommend improvements based on measurable outcomes.Community &amp; Partnership Development&middot; Develop relationships with universities, technology communities, industry associations, innovation centres, strategic partners, and ecosystem stakeholders.&middot; Coordinate participation in conferences, exhibitions, networking events, and industry forums.Demand Generation&middot; Develop and execute lead generation campaigns.&middot; Design customer acquisition journeys and marketing funnels.&middot; Support business development through qualified marketing opportunities and strategic campaigns.Marketing Operations&middot; Establish marketing processes, documentation, templates, dashboards, and reporting standards.&middot; Manage external agencies, creative partners, and specialist consultants where required.&middot; Need based marketing services to customers&middot; Build a scalable marketing function capable of supporting the company&rsquo;s long-term growth.What Success Looks LikeWithin the first six months, you will have:&middot; Established a structured marketing operating model.&middot; Developed a repeatable content and communications engine.&middot; Strengthened the Solexes corporate brand and executive visibility.&middot; Introduced measurable marketing dashboards and reporting.&middot; Implemented scalable lead generation processes.&middot; Expanded Solexes&rsquo; presence across strategic industry and academic communities.&middot; Developed and executed marketing campaign for ready to deliver products&middot; Created the foundation for a high-performing in-house marketing team.Qualifications&middot; Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, Communications, Digital Marketing, or a related discipline.&middot; Minimum 5 years of progressively responsible marketing experience, with at least 3 years gained within a reputable marketing, branding, digital marketing, or advertising agency.&middot; Demonstrated experience managing integrated marketing campaigns for multiple clients across diverse industries.&middot; Excellent written and verbal communication skills in English.&middot; Strong presentation, stakeholder management, and project management capabilities.Preferred ExperienceWe are particularly interested in candidates who have developed their professional marketing expertise within a reputable marketing, branding, digital marketing, or advertising agency, where they have gained exposure to strategic planning, campaign execution, client servicing, performance measurement, and multidisciplinary collaboration.This position is intended for marketing professionals with demonstrated strategic marketing experience. Candidates whose primary experience is limited to social media management, influencer marketing, graphic design, or content creation without broader marketing responsibilities are unlikely to be a suitable fit for this role.Why Join Solexes?Joining Solexes at this stage offers a rare opportunity to become the founding marketing leader of a rapidly growing AI and technology company. You will work directly with the executive leadership team, contribute to strategic business decisions, and play a pivotal role in shaping the company&rsquo;s future direction.Unlike traditional corporate marketing roles, this position provides significant ownership, autonomy, and the opportunity to build a marketing function from its inception. As the company expands internationally, you will have the opportunity to recruit and lead your own team while helping establish one of Pakistan&rsquo;s emerging technology brands.How to ApplyInterested applicants should submit:&middot; Updated Curriculum Vitae (CV)&middot; Cover Letter explaining their interest in the role&middot; LinkedIn Profile&middot; A brief summary (maximum two pages) describing two or three marketing campaigns or initiatives personally led by the applicant. For each example, applicants should describe the business objective, their specific role, the strategy adopted, measurable outcomes achieved, lessons learned, and the tools or methodologies used. Where available, supporting metrics such as lead generation, website traffic growth, SEO improvements, campaign performance, customer acquisition, or return on marketing investment should be included.Applications should be sent to contact@solexes.com or through indeed with the subject line:Application &ndash; Marketing &amp; Growth LeadPay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Do you have 5 plus years of relevent experience</li></ul>Location:<ul><li>Islamabad E-11 (Preferred)</li></ul>Work Location: In person

Marketing & Growth Lead

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring &ndash; Data Warehouse &amp; BI SpecialistLocation: IslamabadWork Type: HybridWe&rsquo;re looking for a skilled Data Warehouse &amp; BI Specialist with expertise in Airbyte, ClickHouse, Superset &amp; Power BI to design, manage, and optimize modern data solutions.Requirements:* Hands-on experience with Airbyte, ClickHouse, Superset &amp; Power BI* Strong SQL skills &amp; ETL/ELT knowledge* Experience in data modeling, dashboards &amp; performance tuning* Knowledge of governance, security &amp; access controls* Cloud (AWS/GCP/Azure) &amp; Python experience is a plusResponsibilities:* Manage data ingestion &amp; models (Airbyte, ClickHouse)* Build dashboards &amp; reports (Superset, Power BI)* Ensure data quality &amp; reliability* Collaborate with teams on analytics needsWhat We Offer:Competitive salary, growth opportunities &amp; a collaborative work cultureWork Location: In person

Data Warehouse & BI Specialist

A Hamson inc.

Hiring: Performance Marketing Specialist (Meta Ads)Location: Islamabad (On-site)We're looking for a results-driven Performance Marketing Specialist with hands-on experience in managing Meta (Facebook &amp; Instagram) advertising campaigns for B2B lead generation.What You'll Do<ul><li>Create, launch, and manage Meta advertising campaigns.</li><li>Generate qualified B2B leads through strategic campaign planning.</li><li>Build and optimize custom, lookalike, and retargeting audiences.</li><li>Monitor campaign performance and implement data-driven improvements.</li><li>Perform A/B testing to enhance ad performance and conversion rates.</li><li>Manage advertising budgets while maximizing return on investment (ROI).</li><li>Stay updated with the latest Meta advertising tools, features, and best practices.</li></ul>Preferred BackgroundExperience in one or more of the following industries is highly preferred:<ul><li>IT Services</li><li>Cybersecurity</li><li>Cloud Technologies</li><li>Software Development</li><li>Enterprise IT Solutions</li></ul>Why Join Us?<ul><li>Work with a growing technology company.</li><li>Opportunity to manage impactful B2B marketing campaigns.</li><li>Collaborative and professional work environment.</li></ul>Interested candidates are invited to send their resumes to: hr@ahamson.comPay: From Rs50,000.00 per monthWork Location: In person

Marketing Specialist (Meta Ads)

Explore 93+ Customer support specialist in Islamabad this August. Find roles across top companies and apply now to boost your career.