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Contour Software

<div>About Contour 
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!<div><div>
About Contour</div><div>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers,</div><div>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div>
The Division:</div><div>
Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long-term partnerships with the clubs.</div><div> 
 
Division Link: Jonas Synergy (https://jonassoftware.com/vertical-market-club-management)</div><div>
The Position:</div><div>
We are seeking an enthusiastic, career-oriented Technical Support Specialist (L2) with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our Club Software products, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.</div><div>
Key Responsibilities:</div><div><ul><li>
Customer Support &amp; Issue Resolution: Assist clients with technical issues and inquiries via email, phone, ticketing systems, and live chat. Troubleshoot software-related problems and offer timely resolutions, ensuring a professional user experience.</li></ul></div><div><ul><li>
Technical Troubleshooting &amp; Escalation: Act as a Tier 2 support level for complex technical issues such as network/server problems, database inquiries, and operating system issues. Escalate unresolved issues to the appropriate development teams.</li></ul></div><div><ul><li>
Product Knowledge &amp; Guidance: Provide product knowledge and training to clients, suggest software upgrades, and help clients maximize the value of our software products. Ensure clients understand how to use software effectively and provide guidance for best practices.</li></ul></div><div><ul><li>
Cross-Team Collaboration: Collaborate with Development, QA, and other departments like operations, membership, and event management to resolve technical and service-related issues. Work to ensure all teams are aligned on service delivery and client needs.</li></ul></div><div><ul><li>
Documentation &amp; Tracking: Document and track client issues through ticketing systems to ensure timely resolution. Update status and next steps to customers regarding open cases.</li></ul></div><div><ul><li>
Service-Related Support: Support clients with service inquiries, membership upgrades, event bookings, and other client needs to ensure smooth service delivery and customer satisfaction.</li></ul></div><div><ul><li>
Database Management &amp; Technical Support: Utilize SQL knowledge to query databases and troubleshoot technical issues. Support the installation of server/client applications and assist with software updates and troubleshooting network/server issues.</li></ul></div><div><ul><li>
Event &amp; Service Support: Provide hands-on support for club events and manage member access to exclusive offerings, ensuring top-notch service to members.</li></ul></div><div><ul><li>
Monitor &amp; Improve Satisfaction: Proactively monitor and track client feedback and service-related issues to identify areas of improvement and take action to enhance user experience.</li></ul></div><div><ul><li>
Time Management &amp; Prioritization: Prioritize and manage multiple requests effectively, ensuring adherence to Service Level Agreements (SLAs) and timely issue resolution.</li></ul></div></div><div><div><ul><li>
Ownership &amp; Accountability: Take ownership of client issues from initiation through resolution, ensuring thorough follow-ups and timely completion.</li></ul></div><div>
Skills &amp; Qualifications:</div><div><ul><li>
Communication Skills: Exceptional verbal and written communication in English. Ability to explain technical concepts to both technical and non-technical clients in a clear and professional manner.</li></ul></div><div><ul><li>
Technical Proficiency: Strong working knowledge of Microsoft Office and website applications. Experience with SQL (MS SQL or MySQL), Windows Server environments, server/client application installations.</li></ul></div><div><ul><li>
Customer Service Experience: Minimum of 5+ years in a customer service or helpdesk environment, with a passion for problem-solving and client satisfaction.</li></ul></div><div><ul><li>
Database &amp; Software Knowledge: Experience with database management, MS SQL Server, and scripting tools/languages (e.g., C#). Knowledge of Microsoft Azure and Virtual Server environments is a plus.</li></ul></div><div><ul><li>
Organizational Skills: Excellent multitasking and organizational skills with attention to detail and the ability to track and resolve multiple issues efficiently.</li></ul></div><div><ul><li>
Adaptability &amp; Resilience: Ability to work in a fast-paced environment, adapt to new tools, and maintain a positive attitude even under pressure.</li></ul></div><div><ul><li>
Team-Oriented &amp; Independent: Ability to work effectively both as part of a team and independently, taking ownership of issues and ensuring thorough resolution.</li></ul></div><div><ul><li>
Educational Requirements: Minimum Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li></ul></div><div><ul><li>
Experience: 3+ years in a similar role (Tier 2 technical support, application support, or customer service), with experience working in a technical support or service environment preferred.</li></ul></div><div><ul><li>
Service Minded: A passion for customer service, delivering support as you would expect to receive it, with a focus on quality, professionalism, and customer satisfaction.</li></ul></div><div>
Preferred Skills:</div><div><ul><li>
Basic Accounting Knowledge: Familiarity with basic accounting principles is a plus.</li></ul></div><div><ul><li>
Experience with Ticketing Systems: Knowledge of ticketing and internal systems for tracking and resolving issues is preferred.</li></ul></div><div><ul><li>
Willingness to Learn: Enthusiastic about learning new tools and processes, especially in the context of club management systems and event coordination.</li></ul></div><div>
What You&rsquo;ll Bring:</div><div><ul><li>
A strong passion for customer service and technical problem-solving.</li></ul></div><div><ul><li>
Excellent communication skills to explain complex technical issues clearly.</li></ul></div><div><ul><li>
The ability to work in a collaborative, fast-paced, and service-driven environment.</li></ul></div></div><div><div><ul><li>
Strong organizational and time management skills to handle multiple requests effectively.</li></ul></div><div><ul><li>
A professional demeanor with the ability to maintain confidentiality and handle sensitive information.</li></ul></div><div>
Workshift (Job Timings):</div><div><ul><li>
Shift Hours:</li></ul></div><div><ul><li>
Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)</li></ul></div><div><ul><li>
Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)</li></ul></div><div><ul><li>
Weekend Availability: Must be willing to work on weekends when required.</li></ul></div><div><ul><li>
After Hours Support: Willingness to provide support outside standard business hours as needed.</li></ul></div></div> 
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul> 
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination. 
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Technical Support Specialist L2

<div>
 
 
 About Contour
 
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 
 About Contour
 
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers,
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 
 The Division:
 
 
 
 
 Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long-term partnerships with the clubs.
 
 
 
 Division Link:
 
 Jonas Synergy (https://jonassoftware.com/vertical-market-club-management)
 
 
 
 
 The Position:
 
 
 
 
 We are seeking an enthusiastic, career-oriented Technical Support Specialist (L2) with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our Club Software products, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Customer Support &amp; Issue Resolution: Assist clients with technical issues and inquiries via email, phone, ticketing systems, and live chat. Troubleshoot software-related problems and offer timely resolutions, ensuring a professional user experience.
 </li>
 <li>
 Technical Troubleshooting &amp; Escalation: Act as a Tier 2 support level for complex technical issues such as network/server problems, database inquiries, and operating system issues. Escalate unresolved issues to the appropriate development teams.
 </li>
 <li>
 Product Knowledge &amp; Guidance: Provide product knowledge and training to clients, suggest software upgrades, and help clients maximize the value of our software products. Ensure clients understand how to use software effectively and provide guidance for best practices.
 </li>
 <li>
 Cross-Team Collaboration: Collaborate with Development, QA, and other departments like operations, membership, and event management to resolve technical and service-related issues. Work to ensure all teams are aligned on service delivery and client needs.
 </li>
 <li>
 Documentation &amp; Tracking: Document and track client issues through ticketing systems to ensure timely resolution. Update status and next steps to customers regarding open cases.
 </li>
 <li>
 Service-Related Support: Support clients with service inquiries, membership upgrades, event bookings, and other client needs to ensure smooth service delivery and customer satisfaction.
 </li>
 <li>
 Database Management &amp; Technical Support: Utilize SQL knowledge to query databases and troubleshoot technical issues. Support the installation of server/client applications and assist with software updates and troubleshooting network/server issues.
 </li>
 <li>
 Event &amp; Service Support: Provide hands-on support for club events and manage member access to exclusive offerings, ensuring top-notch service to members.
 </li>
 <li>
 Monitor &amp; Improve Satisfaction: Proactively monitor and track client feedback and service-related issues to identify areas of improvement and take action to enhance user experience.
 </li>
 <li>
 Time Management &amp; Prioritization: Prioritize and manage multiple requests effectively, ensuring adherence to Service Level Agreements (SLAs) and timely issue resolution.
 </li>
 <li>
 Ownership &amp; Accountability: Take ownership of client issues from initiation through resolution, ensuring thorough follow-ups and timely completion.
 
 
 </li>
 </ul>
 
 
 Skills &amp; Qualifications:
 
 
 
 
 <ul>
 <li>
 Communication Skills: Exceptional verbal and written communication in English. Ability to explain technical concepts to both technical and non-technical clients in a clear and professional manner.
 </li>
 <li>
 Technical Proficiency: Strong working knowledge of Microsoft Office and website applications. Experience with SQL (MS SQL or MySQL), Windows Server environments, server/client application installations.
 </li>
 <li>
 Customer Service Experience: Minimum of 5+ years in a customer service or helpdesk environment, with a passion for problem-solving and client satisfaction.
 </li>
 <li>
 Database &amp; Software Knowledge: Experience with database management, MS SQL Server, and scripting tools/languages (e.g., C#). Knowledge of Microsoft Azure and Virtual Server environments is a plus.
 </li>
 <li>
 Organizational Skills: Excellent multitasking and organizational skills with attention to detail and the ability to track and resolve multiple issues efficiently.
 </li>
 <li>
 Adaptability &amp; Resilience: Ability to work in a fast-paced environment, adapt to new tools, and maintain a positive attitude even under pressure.
 </li>
 <li>
 Team-Oriented &amp; Independent: Ability to work effectively both as part of a team and independently, taking ownership of issues and ensuring thorough resolution.
 </li>
 <li>
 Educational Requirements: Minimum Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 Experience: 3+ years in a similar role (Tier 2 technical support, application support, or customer service), with experience working in a technical support or service environment preferred.
 </li>
 <li>
 Service Minded: A passion for customer service, delivering support as you would expect to receive it, with a focus on quality, professionalism, and customer satisfaction.
 
 
 </li>
 </ul>
 
 
 Preferred Skills:
 
 
 
 
 <ul>
 <li>
 Basic Accounting Knowledge: Familiarity with basic accounting principles is a plus.
 </li>
 <li>
 Experience with Ticketing Systems: Knowledge of ticketing and internal systems for tracking and resolving issues is preferred.
 </li>
 <li>
 Willingness to Learn: Enthusiastic about learning new tools and processes, especially in the context of club management systems and event coordination.
 
 
 </li>
 </ul>
 
 
 What You&rsquo;ll Bring:
 
 
 
 
 <ul>
 <li>
 A strong passion for customer service and technical problem-solving.
 </li>
 <li>
 Excellent communication skills to explain complex technical issues clearly.
 </li>
 <li>
 The ability to work in a collaborative, fast-paced, and service-driven environment.
 </li>
 <li>
 Strong organizational and time management skills to handle multiple requests effectively.
 </li>
 <li>
 A professional demeanor with the ability to maintain confidentiality and handle sensitive information.
 
 
 </li>
 </ul>
 
 
 Workshift (Job Timings):
 
 
 
 
 <ul>
 <li>
 Shift Hours:
 </li>
 <li>
 Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
 </li>
 <li>
 Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)
 </li>
 <li>
 Weekend Availability: Must be willing to work on weekends when required.
 </li>
 <li>
 After Hours Support: Willingness to provide support outside standard business hours as needed.
 
 
 </li>
 </ul>
 
 
 Exciting Benefits We Offer:
 
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Fly Jinnah

<div>
 
 Job Purpose
 
 
 
 Efficiently promotes and executes the day-to-day Fly Jinnah sales and customer services of the corresponding sales shop to achieve set targets and objectives. Properly handles/directs customers&rsquo; inquiries and complaints in the right channel to enhance the customers&rsquo; experience and ensure their satisfaction.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Works on promoting Fly Jinnah sales and customer activities as per guidance of Supervisor/Manager and in line with the policies and procedures, these activities include but not limited to tickets, packages, holidays, visas, insurance, car rental, etc.
 </li>
 <li>
 Processes reservations, travel bookings, and modifications on bookings for walk-in/calling customers and agents, issues tickets and finalizes all necessary travel arrangements thru the system.
 </li>
 <li>
 Implements cross-selling techniques identified by the company to promote its products and services and to achieve the individual target set for him/her.
 </li>
 <li>
 Follows up on all updates and new products or systems introduced by the company to maintain solid and proper knowledge of the company&rsquo;s services and products.
 </li>
 <li>
 Contributes to maximizing sales and profitability by selling ancillaries, insurance, holiday packages, visas, and air rewards. Educates customers on all new promotions, campaigns, special offers, and refers them to specialized personnel when needed.
 </li>
 <li>
 Establishes contact with current and potential customers to recover/enhance sales and build trust and credibility at customers&rsquo; level. Participates in outdoor promotions and sales blitz to promote the company's products and corporate image.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 <ul>
 <li>
 Responds to all customers&rsquo; inquiries and handles/directs their complaints raised by visits, calls, emails, etc. immediately and effectively ensuring a positive image ofFly Jinnah is always reflected.
 </li>
 <li>
 Handles all customers in a friendly welcoming attitude and refrains from any attitude that might lead to customer dissatisfaction.
 </li>
 <li>
 Communicates with airport team and visa check team to coordinate check-in procedures and formalities with assigned parties whenever required.
 </li>
 <li>
 Notifies customers with any changes or modifications on the flights such as delay, cancellations, others, etc.
 </li>
 <li>
 Processes /monitors visa applications and cancellations thru the proper channel in line with the Fly Jinnah general policies and procedures.
 </li>
 <li>
 Maintains the company&rsquo;s property such as publications, brochures, equipment, office, waiting area, etc. in a good condition keeping in mind the Fly Jinnah corporate image.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Bachelor degree in Tourism/Management or equivalent.
 </li>
 <li>
 Additional qualification in Aviation/IATA/Tourism is a plus.
 </li>
 <li>
 Proficient in Microsoft Office: Word, Excel, Power Point.
 </li>
 <li>
 Good in English.
 </li>
 <li>
 Acceptable knowledge in Airline/Travel products and services.
 </li>
 <li>
 Capable of understanding customers&rsquo; problems and directing them in the right channel.
 </li>
 <li>
 Effective communication skills to utilize in building sales and marketing techniques.
 </li>
 <li>
 Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
 </li>
 <li>
 Capable of recommending alternate solutions to customers&rsquo; problems.
 </li>
 <li>
 Effective persuasive, negotiation, and problem solving skills.
 </li>
 <li>
 Ability to work for long hours and under pressure.
 </li>
 <li>
 Employs interpersonal relations to support company&rsquo;s objectives.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 1-2 years of experience in a customer service industry, preferably in Travel/Airline or tourism.
 </li>
 <li>
 Fresh graduates may be considered for this role given they demonstrate the required competencies.
 </li>
 </ul>
</div>

Ticketing Agent - Islamabad

Grand City

Job Title: Front Desk Specialist (Female)Location: Islamabad (Le French Club, G-5)Job OverviewLe French Club is looking for a professional, well-presented, and customer-oriented Female Front Desk Specialist to serve as the first point of contact for members and guests. The ideal candidate should possess excellent English communication skills, a welcoming personality, and strong administrative abilities to ensure a seamless guest experience.Key Responsibilities<ul><li>Welcome members and guests in a warm, professional, and courteous manner.</li><li>Manage the reception area and ensure it remains organized and presentable.</li><li>Handle incoming phone calls, emails, and visitor inquiries professionally.</li><li>Assist members and guests with bookings, appointments, and general information.</li><li>Maintain visitor records, membership information, and front desk documentation.</li><li>Coordinate guest check-ins and check-outs, where applicable.</li><li>Direct visitors to the appropriate departments or personnel.</li><li>Handle customer complaints and service requests professionally and escalate when necessary.</li><li>Coordinate with housekeeping, security, spa, salon, restaurant, and other departments to ensure smooth operations.</li><li>Process payments and maintain accurate transaction records using the POS system, if required.</li><li>Ensure confidentiality of member and company information.</li><li>Monitor reception supplies and report replenishment requirements.</li><li>Maintain a clean, organized, and welcoming reception environment.</li><li>Prepare daily front desk reports and administrative records.</li><li>Support administrative tasks as assigned by management.</li><li>Perform any other duties assigned by management.</li></ul>Requirements<ul><li>Minimum 2&ndash;3 years of experience as a Front Desk Officer, Receptionist, Guest Relations Officer, or Front Desk Executive in a hotel, club, spa, salon, or hospitality environment.</li><li>Excellent English communication skills are mandatory.</li><li>Strong interpersonal and customer service skills.</li><li>Professional appearance and pleasant personality.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li><li>Ability to multitask and work effectively in a fast-paced environment.</li><li>Strong organizational and problem-solving skills.</li></ul>Qualifications<ul><li>Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred.</li><li>Hospitality or customer service certifications will be an added advantage.</li></ul>Working Hours10 Hours per DayWorking DaysMonday to SaturdayJob LocationLe French Club Diplomatic Enclave, G-5, IslamabadWork Location: In person

Front Office Executive (Female)- Islamabad

Zones

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
As a Pricing Desk Specialist, you will play a critical role in supporting Sales through the management of special pricing programs, including Special Pricing Agreements (SPAs), Opportunity Support Requests (OSRs), Deal Registrations (DRs), Big Deals, and customer-specific pricing initiatives. You will work closely with Sales, Purchasing, vendors, and distributor partners to secure competitive pricing, maximize program utilization, and ensure compliance with manufacturer and internal pricing requirements.
 What you will do as the Pricing Desk Specialist:
Employees in this role are expected to exercise sound judgment, analytical thinking, and decision-making while supporting revenue growth and pricing competitiveness.<ul><li>
Manage and process special pricing requests, including SPAs, OSRs, DRs, Big Deals, and volume opportunities.</li><li>
Provide pricing guidance and consultative support to Sales teams on available pricing programs and discount structures.</li><li>
Coordinate with Purchasing, vendors, and distributors to obtain front-end discounts and special pricing approvals.</li><li>
Review opportunities for volume pricing, strategic account growth, whitespace expansion, and customer acquisition initiatives.</li><li>
Ensure pricing requests meet documentation and compliance requirements, including customer alignment, deal registration validation, and SKU accuracy.</li><li>
Create, maintain, and track pricing program records and support documentation.</li><li>
Support Sales with pricing strategies that improve competitiveness and increase win rates.</li><li>
Maintain strong communication with internal stakeholders regarding request status, eligibility, and approvals.</li></ul> 
What you will bring to the team: 
<ul><li>
Bachelor&rsquo;s degree in business, Supply Chain, Finance, or a related field preferred.</li><li>
Experience in Pricing, Sales Operations, Sourcing, Purchasing, or a related function.</li><li>
Strong analytical, problem-solving, and decision-making skills.</li><li>
Excellent verbal and written communication skills.</li><li>
Ability to manage multiple priorities in a fast-paced environment.</li><li>
Strong attention to detail and compliance requirements.</li><li>
Intermediate to advanced proficiency in Microsoft Office, Specially Excel, Powerpoint.</li><li>
Experience with ERP, CE, and pricing management systems preferred.</li><li>
Customer-focused mindset with the ability to collaborate effectively across Sales, Purchasing, and vendor organizations.</li></ul> 
Key Success Measures<ul><li>
Timely and accurate processing of pricing requests.</li><li>
Increased utilization of manufacturer and distributor pricing programs.</li><li>
Improved sales competitiveness and deal conversion.</li><li>
Compliance with pricing program requirements and documentation standards.</li><li>
Strong partnership and responsiveness to Sales and Purchasing teams.</li></ul> 
Core Purpose:
Enable profitable growth by securing competitive pricing, maximizing special pricing program opportunities, and ensuring compliance throughout the pricing approval process
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Shift Timings: 8:00 PM to 05:00 AM (PK Time)</div>

Pricing Desk Specialist

Simcoe IT

Job Title: Performance Marketing Specialist (Paid Lead Gen / US SMB Market)Role OverviewWe are looking for a data-driven, growth-oriented Performance Marketing Specialist to take full ownership of our paid lead generation campaigns. In this role, you will strategize, launch, optimize, and scale paid acquisition funnels across Meta, Google, and TikTok.Key ResponsibilitiesPaid Campaign Strategy &amp; ExecutionMulti-Channel Management: Plan, build, and optimize paid lead generation campaigns across Meta (Facebook/Instagram), Google Ads (Search, Performance Max, YouTube), and TikTok.Audience Targeting: Define and build precise audience segments, lookalikes, and custom retargeting pools tailored to the US consumer/business market.Budget Optimization: Allocate and shift ad spend dynamically based on performance metrics to maximize ROAS (Return on Ad Spend) and minimize CPL (Cost Per Lead).Funnel Architecture &amp; Lead NurturingLead Magnet Strategy: Collaborate on creating and deploying high-converting lead magnets (e.g., ebooks, templates, webinars, quizzes) that attract high-intent prospects.Post-Click Optimization: A/B test landing pages and lead forms to improve conversion rates (CR).Data, Tracking &amp; CRM ManagementFunnel Tracking: Set up and maintain robust conversion tracking (Meta Pixel, Google Tag Manager, Conversion API) to ensure clean attribution.CRM Integration: Manage the seamless flow of leads from ad platforms into our CRM, ensuring proper tagging, segmentation, and lead scoring.Reporting: Maintain weekly and monthly performance dashboards tracking core KPIs: Impressions, CTR, CPL, Lead-to-Opportunity conversion rate, and CAC (Customer Acquisition Cost).Required Experience &amp; QualificationsExperience: 1-3 years of hands-on performance marketing experience, with a strict focus on lead generation for small businesses (SMBs) in the US market.Platform Mastery: Proven, deep execution experience inside Meta Ads Manager, Google Ads Manager, and TikTok Ads Manager. (Be ready to share anonymized case studies or account structures).The Tech Stack:Ad Management &amp; Attribution: Google Tag Manager (GTM), Google Analytics 4 (GA4), and platform-native pixels.CRMs &amp; Automation: Hands-on experience with modern CRMs and automation tools like HubSpot, ActiveCampaign, GoHighLevel, or Salesforce, alongside Zapier for custom integrations.Funnel Literacy: Deep understanding of direct-response copywriting, consumer psychology, and how to structure an email nurturing sequence that actually converts.US Market Nuance: A strong grasp of US consumer behavior, cultural nuances, and timezone alignment for campaign scheduling.Core KPIs for This RoleCost Per Lead (CPL) (Quality-adjusted)Lead-to-Opportunity Conversion RateCustomer Acquisition Cost (CAC)Ad Spend Efficiency (ROAS / MER)Pay: From Rs80,000.00 per monthApplication Question(s):<ul><li>Do you have experience with Performance Marketing ?</li><li>Do you have experience with leads generations and in GHL?</li><li>Do you have experience of ads running in USA Marketing ?</li></ul>Work Location: In person

Performance Marketer

MLI Technologies Canada Ltd.

Build the Marketing Function of an AI Company from the Ground UpSolexes (Private) Limited is an innovation-driven technology company dedicated to developing intelligent software products and digital solutions that solve real-world business challenges. Our focus spans Artificial Intelligence, enterprise software, digital transformation, and emerging technologies, serving customers across international markets while contributing to Pakistan&rsquo;s growing innovation ecosystem.As we prepare for the commercial growth of our products and expand our international presence, we are seeking our first full-time Marketing &amp; Growth Lead to establish and lead our marketing function.This is not a traditional marketing role.It is an opportunity to become part of the founding leadership team of a technology startup and build the company&rsquo;s marketing capability from the ground up. You will work directly with the CEO to shape the company&rsquo;s brand, marketing strategy, product positioning, and growth initiatives while laying the foundation for a future in-house marketing department.If you are looking to simply manage social media accounts, performing SEO or execute isolated marketing campaigns, this role is unlikely to be the right fit.If, however, you are passionate about building marketing functions, creating strategy, leading execution, and contributing to the long-term success of an ambitious AI company, we would be delighted to hear from you.About the RoleReporting directly to the Chief Executive Officer, you will be responsible for developing and executing Solexes&rsquo; corporate marketing strategy across branding, product marketing, digital marketing, content strategy, communications, partnerships, events, and lead generation.Initially, you will work independently while collaborating with a support team of interns, specialist freelancers, and external service providers where appropriate. As the company grows, you will be expected to recruit, mentor, and lead Solexes&rsquo; internal marketing team.This position offers exceptional exposure to executive decision-making and provides an opportunity to influence the company&rsquo;s long-term commercial growth strategy.Key ResponsibilitiesStrategic Marketing&middot; Develop and execute Solexes&rsquo; corporate marketing strategy aligned with business objectives.&middot; Prepare annual, quarterly, and campaign-specific marketing plans.&middot; Develop marketing KPIs and executive dashboards.&middot; Establish scalable marketing processes, governance, and reporting frameworks.Brand Development&middot; Build and strengthen the Solexes corporate brand.&middot; Develop messaging frameworks and brand positioning.&middot; Ensure consistency across all customer touchpoints.&middot; Maintain and evolve the company&rsquo;s visual identity and brand standards.Product Marketing&middot; Develop go-to-market strategies for Solexes&rsquo; products and services.&middot; Translate complex technical capabilities into clear customer value propositions.&middot; Plan, develop and execute product launch campaigns.&middot; Support customer education and product adoption initiatives.Content &amp; Communications&middot; Develop and manage the editorial calendar.&middot; Produce and oversee high-quality thought leadership content.&middot; Coordinate blogs, newsletters, white papers, presentations, videos, and case studies.&middot; Work closely with technical teams to transform complex concepts into engaging business content.Digital Marketing&middot; Manage the company&rsquo;s digital marketing initiatives across LinkedIn, website, SEO, AI search optimisation, email marketing, marketing automation, and performance analytics.&middot; Continuously monitor campaign performance and proactively recommend improvements based on measurable outcomes.Community &amp; Partnership Development&middot; Develop relationships with universities, technology communities, industry associations, innovation centres, strategic partners, and ecosystem stakeholders.&middot; Coordinate participation in conferences, exhibitions, networking events, and industry forums.Demand Generation&middot; Develop and execute lead generation campaigns.&middot; Design customer acquisition journeys and marketing funnels.&middot; Support business development through qualified marketing opportunities and strategic campaigns.Marketing Operations&middot; Establish marketing processes, documentation, templates, dashboards, and reporting standards.&middot; Manage external agencies, creative partners, and specialist consultants where required.&middot; Need based marketing services to customers&middot; Build a scalable marketing function capable of supporting the company&rsquo;s long-term growth.What Success Looks LikeWithin the first six months, you will have:&middot; Established a structured marketing operating model.&middot; Developed a repeatable content and communications engine.&middot; Strengthened the Solexes corporate brand and executive visibility.&middot; Introduced measurable marketing dashboards and reporting.&middot; Implemented scalable lead generation processes.&middot; Expanded Solexes&rsquo; presence across strategic industry and academic communities.&middot; Developed and executed marketing campaign for ready to deliver products&middot; Created the foundation for a high-performing in-house marketing team.Qualifications&middot; Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, Communications, Digital Marketing, or a related discipline.&middot; Minimum 5 years of progressively responsible marketing experience, with at least 3 years gained within a reputable marketing, branding, digital marketing, or advertising agency.&middot; Demonstrated experience managing integrated marketing campaigns for multiple clients across diverse industries.&middot; Excellent written and verbal communication skills in English.&middot; Strong presentation, stakeholder management, and project management capabilities.Preferred ExperienceWe are particularly interested in candidates who have developed their professional marketing expertise within a reputable marketing, branding, digital marketing, or advertising agency, where they have gained exposure to strategic planning, campaign execution, client servicing, performance measurement, and multidisciplinary collaboration.This position is intended for marketing professionals with demonstrated strategic marketing experience. Candidates whose primary experience is limited to social media management, influencer marketing, graphic design, or content creation without broader marketing responsibilities are unlikely to be a suitable fit for this role.Why Join Solexes?Joining Solexes at this stage offers a rare opportunity to become the founding marketing leader of a rapidly growing AI and technology company. You will work directly with the executive leadership team, contribute to strategic business decisions, and play a pivotal role in shaping the company&rsquo;s future direction.Unlike traditional corporate marketing roles, this position provides significant ownership, autonomy, and the opportunity to build a marketing function from its inception. As the company expands internationally, you will have the opportunity to recruit and lead your own team while helping establish one of Pakistan&rsquo;s emerging technology brands.How to ApplyInterested applicants should submit:&middot; Updated Curriculum Vitae (CV)&middot; Cover Letter explaining their interest in the role&middot; LinkedIn Profile&middot; A brief summary (maximum two pages) describing two or three marketing campaigns or initiatives personally led by the applicant. For each example, applicants should describe the business objective, their specific role, the strategy adopted, measurable outcomes achieved, lessons learned, and the tools or methodologies used. Where available, supporting metrics such as lead generation, website traffic growth, SEO improvements, campaign performance, customer acquisition, or return on marketing investment should be included.Applications should be sent to contact@solexes.com or through indeed with the subject line:Application &ndash; Marketing &amp; Growth LeadPay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Do you have 5 plus years of relevent experience</li></ul>Location:<ul><li>Islamabad E-11 (Preferred)</li></ul>Work Location: In person

Marketing & Growth Lead

Explore 47+ Customer support specialist in Islamabad this August. Find roles across top companies and apply now to boost your career.

47 customer support specialist jobs In Islamabad

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Pricing Desk Specialist

Performance Marketer

Marketing & Growth Lead