digital marketing specialist Jobs in Islamabad

digital marketing specialist

customer sales representative Jobs in Islamabad

customer sales representative

customer service representative Jobs in Islamabad

customer service representative

business development specialist Jobs in Islamabad

business development specialist

client acquisition specialist Jobs in Islamabad

client acquisition specialist

customer support specialist

GrowthRatio Solutions

Job Title: Customer Service Specialist &ndash; E-commerce Company: GrowthRise Solutions Location: Bahria Town Phase 7, Rawalpindi Openings: 4 Schedule: 8 hours/day, 6 days/week Mode: On-site (not remote)Role OverviewGrowthRise Solutions is hiring Customer Service Specialists &ndash; E-commerce to join our growing operations team. In this role, you will handle customer inquiries, manage orders and returns, and provide live support to ensure a smooth shopping experience for international customers. We are looking for detail-oriented, tech-savvy individuals with strong English communication skills who can thrive in a fast-paced environment.Key Responsibilities<ul><li>Customer Support: Respond promptly and professionally to customer queries via chat and other channels.</li><li>Order &amp; Return Management: Process, track, and manage customer orders and returns accurately.</li><li>Live Chat Assistance: Handle real-time conversations to resolve customer concerns.</li><li>Data Entry &amp; Updates: Maintain accurate customer records in internal systems.</li><li>Microsoft Office: Use Excel and Word for reporting, tracking, and documentation.</li><li>Communication: Deliver clear written and verbal support to international customers.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in any discipline.</li><li>English communication skills (written &amp; verbal).</li><li>Must bring a personal laptop to work.</li><li>Availability to work daily on-site at our office, Bahria Town Phase 7 office.</li></ul>What We Offer<ul><li>Comprehensive training and ongoing support.</li><li>A stable, full-time, on-site opportunity.</li><li>Growth potential within a fast-expanding company.</li></ul>Job Type: Full-time Work Location: On-site &ndash; Bahria Town Phase 7, RawalpindiJob Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Customer Service Specialist – E-commerce

BroadDigix (Pvt) Ltd.

Company Overview:BroadDigix is a dynamic and growing technology solutions provider based in Islamabad, dedicated to delivering innovative digital services to clients worldwide. We are passionate about fostering an inclusive workplace that empowers all team members to excel in customer-focused roles. Join our team to make a meaningful impact while advancing your career!Position: Sales and Support SpecialistLocation: Islamabad, PakistanType: Full-Time, Permanent, On-SiteApplication Deadline: October 31, 2025Job Summary:We are seeking a motivated and enthusiastic Sales and Support Specialist to join BroadDigix. In this role, you will engage with customers to drive sales, provide exceptional support, and ensure a seamless customer experience. This position is perfect for a communicative, problem-solving individual passionate about building relationships and achieving targets.Key Responsibilities:Sales<ul><li>Identify customer needs and recommend BroadDigix&rsquo;s technology solutions to meet those needs.</li><li>Actively promote services through personalized outreach, demonstrations, and follow-ups.</li><li>Achieve monthly/quarterly sales targets and contribute to team goals.</li><li>Maintain accurate records of sales activities in CRM software (e.g., Salesforce, HubSpot).</li></ul>Customer Support<ul><li>Respond to customer inquiries via phone, email, live chat, or in-person, resolving issues promptly and professionally.</li><li>Provide troubleshooting, onboarding assistance, and post-sale support for BroadDigix&rsquo;s services.</li><li>Escalate complex issues to senior team members while ensuring customer satisfaction.</li></ul>Relationship Building<ul><li>Build and maintain strong, long-term relationships with clients to foster loyalty.</li><li>Gather feedback to improve services and share insights with the team.</li></ul>Team Collaboration<ul><li>Work closely with marketing, product, and support teams to align on campaigns and customer needs.</li><li>Participate in training sessions and team meetings to enhance skills and product knowledge.</li></ul>Qualifications:Education<ul><li>Bachelor&rsquo;s degree in business, marketing, IT, or related field preferred.</li></ul>Experience<ul><li>3&ndash;5 years of experience in sales, customer service, or a related role, preferably in the technology sector.</li><li>Experience with CRM tools and customer support platforms is a plus.</li></ul>Skills<ul><li>Excellent communication and interpersonal skills, with a friendly and approachable demeanor.</li><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to multitask and thrive in a fast-paced environment.</li><li>Basic proficiency in Microsoft Office, Google Suite, or similar tools.</li></ul>Attributes<ul><li>Self-motivated with a results-driven mindset.</li><li>Empathetic and patient, with a passion for helping customers.</li><li>Ability to work independently and as part of a team.</li></ul>Why Join BroadDigix?At BroadDigix, we are committed to promoting diversity and inclusion in the workplace. This role offers opportunities for professionals to shine in customer-facing positions, contributing to a balanced and supportive team.Benefits:<ul><li>Competitive salary: PKR 80,000&ndash;120,000 per month, based on experience.</li><li>Professional development opportunities, including training and mentorship.</li><li>Supportive and inclusive work environment with a focus on career growth.</li><li>Opportunity to work with cutting-edge technology solutions.</li></ul>BroadDigix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In personApplication Deadline: 31/10/2025

Sales and Support Specialist

DigitalTolk

<div>About DigitalTolk
DigitalTolk is an organization and company that works to make an impact. Our purpose is to give a voice to those who don&rsquo;t speak the local language; we arrange translators so that patients can get medical treatments in their new country and communicate with doctors. We arrange translators for crime victims so that they can get justice. Our job is to arrange interpreters through our platform for our customers. Our end customers are hospitals, courts/lawyers, and municipalities who communicate with refugees and other people in need. Our company purpose is to use technology to make the world a better place. And we&rsquo;re currently hiring developers to join us on this journey! We are a company based in Sweden with employees in all parts of the planet! 
The ideal candidate for the Customer Service Delivery Specialist role will have strong experience in customer support, issue resolution, and service optimization, with fluency in German and English. This role involves handling customer queries, ensuring smooth service delivery, and collaborating with internal teams to enhance customer satisfaction.
Job Description:<ul>
<li>
Provide high-quality customer support to German-speaking clients via email, phone, and chat.</li>
<li>Manage customer inquiries, service requests, and issue escalations while ensuring timely resolution.</li>
<li>Handle translation document requests from customers, ensuring timely processing and quality assurance.</li>
<li>Work closely with internal teams to troubleshoot and resolve service-related issues efficiently.</li>
</ul><ul><li>Coordinate with translation suppliers, ensuring timely delivery and adherence to quality standards. 
<ul><li>Follow up on ongoing translation projects, addressing any delays or quality concerns.</li><li>Maintain accurate customer records and documentation in CRM systems.</li><li>Monitor key service metrics, ensuring compliance with SLAs (Service Level Agreements).</li><li>Identify process improvement opportunities to enhance service efficiency and customer satisfaction.</li><li>Provide proactive updates and follow-ups to customers, ensuring a seamless service experience.</li><li>Collaborate with cross-functional teams (operations, technical support, and product teams) to optimize service delivery.</li><li>Stay updated on product knowledge and industry best practices to deliver exceptional customer experiences.</li></ul></li>
</ul>
Qualifications &amp; Experience:<ul>
<li>
Fluency in German and English (written and spoken) is required. 
<ul><li>Bachelor&rsquo;s degree in Business, Communications, or a related field is preferred.</li><li>3+ years of experience in a customer service, account management, or service delivery role.</li><li>Strong understanding of customer service principles, troubleshooting, and case management.</li></ul>
Technical &amp; Soft Skills: 
<ul><li>CRM Systems: Experience with platforms like Salesforce, Zendesk, or similar.</li><li>Communication: Excellent verbal and written communication skills in both German and English.</li><li>Problem-Solving: Ability to handle customer concerns with a solution-oriented approach.</li><li>Service Optimization: Experience working with SLAs, KPIs, and customer feedback analysis.</li><li>Collaboration: Ability to work cross-functionally with internal teams.</li><li>Adaptability: Comfortable in a fast-paced, remote working environment.</li></ul>
This role is ideal for a customer-centric professional who thrives in a dynamic environment and is passionate about delivering outstanding service to German-speaking customers.</li></ul></div>

Remote- Customer Service Delivery Specialist (German & English Speaker)

Abacus Outsourcing

Job Description:Managing customer service inquiries for our international clients over the phone&middot; Identifying and assessing customers&rsquo; needs to achieve satisfaction&middot; Build sustainable relationships and trust with customer accounts through open and interactive communication&middot; Follow communication procedures, guidelines and policiesRequirements :&middot; The applicants must possess exceptional writing skills and fluency in spoken English&middot; The applicants must have strong communication &amp; interpersonal skills&middot; Experience in international customer support/call centres is a plus&middot; Candidates with O/A Level educational background or Graduates will be preferredPackage Details&middot; Basic: Rs.60,000/- per month&middot; Incentive: Rs.10000/- Performance based incentive&middot; Shift Timings: (Night)&middot; Working days: 5 days a week; Weekends Off.Job Type: Full-timeWork Location: In person

Customer Service Specialist

Zones

<div>Description 
 
 
Company Overview: 
 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
The Customer Service Representative will be responsible for answering incoming customer telephone calls, emails, and ZAC cases regarding post-sales issues, either with a solution, verification of defective product and/or referral to the manufacturer. 
What you&rsquo;ll do as the Customer Service Representative
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Maintain performance standards of telephone, email, and ZAC cases support set by Customer Service Supervisor</li><li>
Research each customer&rsquo;s problem to ensure customer satisfaction.</li><li>
Call back customers who left messages during scheduled callback times.</li><li>
Track each customer call with entries into ZAC.</li><li>
Document and track calls and follow up with notes.</li><li>
Increase technical knowledge, troubleshooting and customer service skills through self-paced training and workshop participation.</li><li>
Assist with other projects as necessary.</li></ul>
What will you bring to the team:
REQUIRED EXPERIENCE:<ul><li>
Complete Bachelor&rsquo;s Degree</li><li>
Excellent customer service skills, positive attitude and accessories, logical troubleshooting skills, comfortable in a fast paced &amp; dynamic environment</li><li>
Previous experience w/telephone customer service</li><li>
Excellent customer service skills</li><li>
Excellent typing and writing skills.</li><li>
Basic CRM knowledge</li><li>
Logical troubleshooting and organizational skills</li></ul> 
Zones offers a comprehensive Benefits package
 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Job timings: 8:00 PM to 05:00 AM (Pk time)</div>

Customer Service Representative

Decimal Solution

Job Title: CSR Location: I-8/4, Islamabad (On-site) Timings: 5:00 PM &ndash; 2:00 AM (PST) Salary: Rs. 40,000 &ndash; Rs. 70,000 per monthJob DescriptionWe are hiring Customer Support Executives who are energetic, target-driven, and good at closing leads to appointments. Candidates with excellent English communication and Customer Support / Call center experience will be preferred.Job Responsibilities<ul><li>Convert leads into appointments for automotive industry</li><li>Handle customer calls and maintain CRM records (automobiles-related).</li><li>Prepare reports using MS Office (MS Excel)</li><li>Communicate fluently in English (American accent preferred).</li><li>Provide support and solutions to customer queries.</li></ul>Job Requirements<ul><li>Education: Minimum Intermediate/Graduate.</li><li>Software Skill: Proficiency in CRM, MS Excel &amp; MS Office.</li><li>Communication: Excellent English communication skills are mandatory. ( American Accent)</li><li>Age: 18&ndash;26 years.</li><li>Location: Candidates from Rawalpindi/Islamabad who can join quickly will be preferred.</li></ul>Interested candidates drop their CV&rsquo;s at: Email: hr@decimalsolution.com WhatsApp: +92 333 1111955 (Contact Hours: 2pm to 11pm) Mention &quot;CSR&quot; in the subject line.Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthExperience:<ul><li>CSR-CALLCENTER-Support: 1 year (Required)</li></ul>Location:<ul><li>Islamabad (Preferred)</li></ul>Work Location: In personApplication Deadline: 25/10/2025

Customer Support Representative (CSR) Outbound Calls

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div> 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div> 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
Constellation Data Labs is seeking a detail-oriented and customer-focused Technical Support Representative to join our team. This role serves as the first line of support for customers who rely on our real estate data services including MLS listings, tax, mortgage, and other real estate/property adjacent datasets. You&rsquo;ll be responsible for resolving technical and operational issues, managing support tickets, collaborating with internal teams, and ensuring an exceptional customer experience. 
 
Key Responsibilities: 
<ul><li>Act as the primary point of contact for customer inquiries, delivering timely and professional support.</li><li>Troubleshoot technical issues and guide customers through resolution steps; escalate complex cases when necessary.</li><li>Conduct research and analysis within our data platforms to support issue resolution.</li><li>Provide clear, accurate, and thorough responses to customer questions&mdash;both verbally and in writing.</li><li>Manage support and feature requests using our integrated support system.</li><li>Collaborate with the MLS data compliance and R&amp;D teams to resolve issues and implement solutions.</li><li>Contribute to customer satisfaction efforts and help improve Net Promoter Score (NPS) metrics.</li><li>Support administrative tasks such as report generation, documentation, and data entry.</li></ul> 
Required Competencies: 
<ul><li>Understanding of API concepts and experience using tools like Postman.</li><li>Strong written and verbal communication skills with a friendly and professional tone.</li><li>Excellent problem-solving skills and ability to stay composed under pressure.</li><li>High attention to detail and commitment to accuracy in administrative tasks.</li><li>Proficiency with CRM systems and customer support tools.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li><li>Flexibility to occasionally work evenings or weekends as needed.</li></ul>
Preferred Qualifications 
<ul><li>Previous experience in customer service or administrative support (preferred but not required).</li><li>Familiarity with the North American real estate and mortgage industries is a strong asset.</li></ul> 
Workshift (Job Timings): 
9 AM to 6 PM Eastern Standard Time ( 6 PM to 3 AM Pakistan Standard Time) 
Weekend Availability: Must be willing to work on weekends when required. 
Willingness to provide support outside standard business hours as needed.</div><div> 
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</div><div></div><div>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div></div><div></div>

Technical Support Representative

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