customer service representative Jobs in Islamabad

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customer support representative Jobs in Islamabad

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customer support specialist

Wyxan

Wyxan is a forward-thinking IT solutions company powered by innovation and expertise. Our team of talented developers, designers, and strategists collaborates to deliver cutting-edge technology solutions that help businesses streamline operations, scale efficiently, and achieve sustainable growth.Role OverviewWe are seeking a highly motivated, detail-oriented, and experienced Customer Support Specialist with excellent English communication skills to join our operations team. This role involves real-time monitoring of field personnel, maintaining consistent communication with on-site team members, and ensuring compliance with operational protocols. The ideal candidate will be proactive, responsible, and capable of handling time-sensitive situations with confidence and clarity.Key Responsibilities:<ul><li>Monitor real-time activity of field personnel and ensure timely completion of check-ins, reports, and assigned duties.</li><li>Promptly contact on-site staff via phone when scheduled tasks or check-ins are missed, and ensure corrective action is taken.</li><li>Maintain accurate logs of all communications and operational updates.</li><li>Respond to inquiries and concerns from clients, providing timely and professional support.</li><li>Escalate operational issues to management when necessary.</li><li>Collaborate with internal teams to ensure smooth daily operations.</li><li>Prepare daily shift reports and summaries of any issues or incidents.</li><li>Follow up with field personnel to confirm task completion and service quality.</li></ul>Requirements:<ul><li>Excellent verbal and written communication skills in English.</li><li>Strong sense of responsibility and ability to work independently.</li><li>Previous experience in customer support, dispatch, or operations monitoring preferred.</li><li>Ability to multitask and remain calm under pressure.</li><li>Strong problem-solving skills and attention to detail.</li><li>Comfortable making phone calls and addressing operational issues in real time.</li><li>Flexible to work various shifts, including weekends and nights.</li></ul>Preferred Qualifications:<ul><li>Experience in the security, logistics, or service industry is a plus.</li><li>Familiarity with workforce tracking or scheduling platforms.</li></ul>Why Join Wyxan<ul><li>Fuel allowance</li><li>Leave encashment</li><li>Medical coverage</li><li>Work with a growing, ambitious team</li><li>Creative freedom to shape and grow the brand&rsquo;s voice</li><li>Flexible and collaborative work environment</li></ul>Location: Gulberg Greens, IslamabadJob Type: Full-timeAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Salary Expectations?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Support Representative: 2 years (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Customer Support Specialist

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div>

About the Role:

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive's support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both German and English.

What You'll Do:
<ul>
<li>Provide bilingual German &amp; English Email, Chat, and Voice Support - Answer inbound inquiries coming through Motive's support hotline, live chat feature, or support email address during European business hours</li>
<li>Customer Service Analysis - Collect customer support requests and bugs, and relay findings to the product and engineering teams to address these issues</li>
<li>System Evaluation - Evaluate our existing tools and work with engineering to develop tools to enable this function to scale</li>
</ul>
What We're Looking For:
<ul>
<li>Bilingual or Native speaker in German and English (US)</li>
<li>Skilled in written communication (both German and English)</li>
<li>Natural instinct to empathize with users</li>
<li>Strong analytical skills</li>
<li>Excellent verbal and written communication skills</li>
<li>Comfortable working in European time zones, with flexibility to support other time zones if needed</li></ul></div> 

<div>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</div></div>

Technical Support Specialist - German

WellnessLiving

Title: Sr. Customer Solutions Specialist - Enterprise
 Location: Plot no: 4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
 Working Hours: Eastern Time Zone (Any scheduled 8-hour shift within a 24-hour period, for 5 days per week, from Monday to Sunday)
 Job Nature: Permanent, Full-time (40 hours per week)
 
About Us: 
WellnessLiving isn’t just our name, it’s who we are. We’re a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business
 
When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
 
About You: 
Are you solely focused on closing tickets as fast as possible? If yes, DO NOT APPLY!
 At WellnessLiving, putting our customers first is at the heart of everything we do, and the Customer Solutions team lives by this core value every day. We believe in solving problems together—valuing empathy, clear communication, and understanding above all else. Our team takes pride in delivering thoughtful, effective solutions while staying focused on the needs of our customers.
 As a Customer Solutions Specialist, you’ll be the first point of contact for our customers, driven by a genuine passion for helping others and ensuring their success. You’ll take ownership of each issue and be responsible for providing well-communicated, personalized solutions, no matter how complex. Your problem-solving skills and technical knowledge will ensure that customers feel supported and understood at every step.
 If you’re ready to make a real impact by solving meaningful customer issues, understanding their business needs, and delivering exceptional service, WellnessLiving is the place for you.
 
Key Responsibilities: 
<ul>
<li>Serve as the primary point of contact for our Enterprise customers, providing personalized and dedicated technical support.</li>
<li>Respond to incoming support requests via email and assist Enterprise businesses in troubleshooting technical issues.</li>
<li>Serve as the primary point of contact for escalated technical issues, providing advanced troubleshooting and problem-solving expertise. s</li>
<li>Investigate and resolve complex software and hardware problems by analyzing system logs and conducting root cause analysis.</li>
<li>Collaborate with other departments, such as Customer Success, to resolve issues that require cross-functional expertise.</li>
<li>Build and maintain strong relationships with enterprise customers, serving as a trusted advisor and technical expert.</li>
<li>Conduct training sessions and workshops for Enterprise businesses.</li>
<li>Act as a subject matter expert, providing guidance and mentorship to junior technical solutions specialists.</li>
<li>Manage customer expectations by setting realistic timelines for issue resolution and following up with customers to ensure satisfaction.</li>
<li>Accurately document customer interactions, troubleshooting steps, and solutions in the ticketing system or knowledge base.</li>
<li>Contribute to the development and maintenance of a comprehensive knowledge base by documenting common issues and resolutions.</li>
<li>Stay up to date with the latest product updates and industry best practices.</li>
<li>Collaborate with cross-functional teams to develop and implement innovative solutions to complex technical challenges.</li>
<li>Actively participate in training sessions and workshops to enhance technical skills and knowledge.</li>
<li>Provide feedback to team leads on recurring or critical issues to drive process improvements and system enhancements.</li>
<li>Understand and deliver KPIs and performance expectations as outlined by Technical Solutions Management.</li>
</ul>
Skills & Qualification: 
<ul>
<li>3+ years of experience in customer support or customer care with international clients (especially in the US, North America, Canada, & Australia). Experience in the SAAS industry is a competitive edge</li>
<li>Highly organized and detail-oriented</li>
<li>A solution-oriented approach to problem-solving</li>
<li>Familiarity with the operations and needs of enterprise business owners</li>
<li>Strong interpersonal skills and proficiency in English communication (both written & verbal)</li>
<li>Well-developed ability to build strong relationships, quickly establish credibility, and collaborate across multiple internal and external teams</li>
<li>Ability to quickly leverage tools and technology such as Microsoft Office Suite, ZOHO CRM, Intercom, and JIRA</li>
<li>High energy level demonstrated the drive to succeed and comfortable with urgency</li>
</ul>
What we Offer: 
<ul>
<li>Competitive salary package based on experience</li>
<li>Comprehensive Group Health and Life Insurance</li>
<li>Gratuity</li>
<li>EOBI</li>
<li>Transport facility (If place of residency is within a 20-kilometer radius of company’s address) / Fuel allowance</li>
<li>Paid time off (Annual, Sick, Casual, Bereavement, Parental)</li>
<li>Quarterly Bonuses</li>
<li>Staff recognition programs</li>
<li>Career progression. We have a long-standing history of promotion from within</li>
<li>An enriched workplace culture that supports growth, development, and, most importantly, having fun!</li>
</ul>
How we will proceed if you are shortlisted: 
<ul>
<li>Telephonic call</li>
<li>Online initial interview</li>
<li>Online final interview</li>
</ul>
Special note: Only the shortlisted candidates will be contacted due to the high turnout volume.
 
We appreciate your time and look forward to reviewing your application.

Sr. Customer Solutions Specialist - Enterprise

Pixako Technologies (Pvt.) Ltd

<div>
 
 The ideal candidate enjoys interacting with others and proactively resolving problems. You will be in charge of providing customer service and assisting customers with their concerns.
 
 
 
 
 
 Job Responsibilities:
 
 <ul>
 <li>
 Communicate with customers through different platforms.
 </li>
 <li>
 Responding promptly to customer inquiries.
 </li>
 <li>
 Identify customers&rsquo; needs to achieve satisfaction.
 </li>
 <li>
 Acknowledging and resolving customer complaints.
 </li>
 <li>
 Processing orders, forms, applications, and requests.
 </li>
 <li>
 Knowing our products inside and out so that you can answer questions.
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the solution.
 </li>
 <li>
 Ensure customer satisfaction and provide professional customer support.
 </li>
 <li>
 Providing feedback on the efficiency of the customer service process.
 </li>
 <li>
 Keeping records of customer interactions, transactions, comments, and complaints.
 </li>
 <li>
 Timely completion of assignments given by the Team Lead.
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools.
 </li>
 <li>
 Maintaining a positive, empathetic, and professional attitude toward customers at all times.
 </li>
 <li>
 Must be disciplined and aware of work ethics.
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 <ul>
 <li>
 At least 1 - 2 years of chat support experience.
 </li>
 <li>
 Excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Customer orientation and ability to adapt/respond to different types of characters.
 </li>
 <li>
 Must be a team player.
 </li>
 </ul>
 
 
 
 
 Job Shift: Night/Rotational
 
 
 Location: D-12, Islamabad
 
</div>

Customer Support Representative

99 Technologies

Job DescriptionJob Title: Customer Support Representative (Technical) Company: 99 Technologies Pvt. Ltd. Location: Bahria Town, Islamabad (Near GT Road)Job Description: 99 Technologies is hiring a Customer Support Representative (Technical) to manage customer queries and provide after-sales support for our computer sales business. The role requires solid knowledge of computer hardware and IT products, with the ability to assist customers with troubleshooting, warranty claims, and after-sales services. We are seeking someone who is customer focused, tech savvy, and efficient in multitasking.Key Responsibilities:<ul><li>Provide after-sales support for computer systems, components, and accessories.</li><li>Address customer inquiries via phone, email, and chat in a professional manner.</li><li>Troubleshoot hardware and software issues and guide customers toward solutions.</li><li>Coordinate warranty, service, and repair cases as required.</li><li>Share product knowledge and assist customers in choosing suitable solutions.</li><li>Maintain accurate customer records, service logs, and issue tracking.</li><li>Ensure high levels of customer satisfaction by handling complaints empathetically.</li></ul>Essential Skills:<ul><li>Excellent communication and interpersonal skills.</li><li>Strong knowledge of computer hardware including laptops, desktops, components, and peripherals.</li><li>Strong problem solving ability for both technical and customer related issues.</li><li>Familiarity with CRM systems and service management tools.</li><li>Ability to adapt quickly and handle multiple cases efficiently.</li><li>Strong time management and attention to detail.</li></ul>Experience:<ul><li>Minimum 2 years of experience in Customer or Technical Support preferably in the IT or computer hardware industry.</li></ul>Job Details:<ul><li>Job Type: Full time</li><li>Shift Timing: Night shift (US Time Zone / CST)</li><li>Work Location: On site, Bahria Town Islamabad</li></ul>Work Location: In person

Customer Support Representative (Technical)

Sublime Wireless Inc

Job Descriptiona US-basAd travel advisory company specializing in optimized economy, premium economy, and business-class travel for corporate and individual clients. Unlike traditional travel agencies, our focus is on travel analysis, comparison, and advisory rather than only ticket issuance.They are looking for capable and motivated Travel Consultants to handle travel research, client advisory, booking support, and operational reporting. Depending on business needs, this role may also involve handling a high volume of inbound travel inquiries, calling potential customers, presenting options, and converting inquiries into bookings.This position involves regular interaction with international (primarily US-based) clients and requires strong communication skills, analytical thinking, and the ability to manage operational workload efficiently.This role equally involves structured operational responsibilities including expense documentation, Oracle-based reporting, receipt management, and internal travel analytics. The position requires both client-facing capability and disciplined financial documentation skills.Requirements<ul><li>Bachelor&rsquo;s degree (mandatory)</li><li>Strong spoken and written English (mandatory)</li><li>Strong attention to detail for financial documentation and reporting accuracy (mandatory)</li><li>Comfortable handling frequent phone calls and client conversations</li><li>Good analytical and organizational skills</li><li>Comfortable with online research, spreadsheets, and documentation</li><li>Willingness to work night shifts consistently (9 pm to 5 am)</li><li>Prior experience in travel, customer support, sales, hospitality, or working with international clients is a plus</li></ul>Compensation &amp; Contract<ul><li>Independent contractor role with a US-based LLC</li><li>Initial 3-month training contract: PKR 125,000 per month</li><li>Post-training contract: PKR 150,000 &ndash; 155,000 per month, based on performance</li><li>Company will provide coworking office space and required work tools</li><li>Long-term growth opportunities for strong performers</li></ul>Important NoteThis role is suited for individuals who are comfortable with client-facing work, frequent calls, research-driven tasks, and operational responsibility, and who are interested in growing with a small but focused international company.Responsibilities<ul><li>Research and analyze flight options to create customized travel solutions</li><li>Communicate with clients via phone and email to understand requirements and explain options clearly</li><li>Handle high volumes of inbound travel inquiries, including frequent phone calls with potential customers</li><li>Present travel options, answer questions, and follow up to convert inquiries into bookings</li><li>Handle flight and hotel bookings when required</li><li>Collect, categorize, and reconcile travel receipts with credit card statements</li><li>Perform monthly expense and credit-card reporting using an Oracle-based system with high accuracy</li><li>Maintain structured financial documentation and support quarterly travel analytics reporting</li><li>Support internal cost analysis, cabin optimization comparisons, and route-based expense evaluation</li><li>Work across both client advisory and operational reporting functions as workload requires.</li></ul>Skills<ul><li>Customer Service</li><li>Itinerary Planning</li><li>Booking Management</li><li>Sales and Upselling</li><li>Problem Solving</li><li>Itinerary Optimization</li></ul>Job DetailsTotal Positions:<ul><li>1 Post</li></ul>Job Type:<ul><li>Full Time/Permanent</li></ul>Job Location:<ul><li>Islamabad, Pakistan</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Travel Consultant - Night Shift Onsite

UNIVERSAL LOGISTICS SERVICES (PRIVATE) LIMITED

We&rsquo;re Hiring &ndash; Customer Service Officer (Islamabad)What We&rsquo;re Looking For: 1. 1&ndash;2 years of experience in customer service (logistics/courier experience is a plus) 2. Bachelor's Degree is must. 3. Ability to handle calls, emails, and customer queries with professionalism 4. Team player with a proactive approachWhat You&rsquo;ll Do: -Support customers with import/export queries &amp; shipment updates -Ensure timely resolution of issues and complaints -Provide leads to sales from customer interactions -Create airway bills and coordinate with operations teamsLocation: Main Faqir Aipee Road, I-11/3, Islamabad Apply Now: Send your CV to upspakistanhr@ups.comJob Type: Full-timePay: Rs50,000.00 - Rs55,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In person

Customer Service

Explore 482+ Customer support specialist in Islamabad this March. Find roles across top companies and apply now to boost your career.