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customer success specialist Jobs in Islamabad

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BizKon Consulting

We&rsquo;re Hiring &ndash; Be Part of a Growing iGaming Team!Do you have the passion to redefine the world of gaming?Do you have the creativity, talent, and drive to shape the future of the iGaming industry?If you&rsquo;re ready to turn bold ideas into exciting gaming experiences and thrive in a fast-paced, innovative environment &mdash; then this is your opportunity to be part of something extraordinary.We&rsquo;re Hiring &ndash; Be Part of a Growing iGaming Team!Our client a leading iGame Developer is looking for talented and passionate professionals to join our dynamic iGaming team for the following open positions;Open Positions: 1- iGaming Operations Executive 2- Motion Graphics Designer 3- Player Support Specialist 4- Animation DesignerWhat We&rsquo;re Looking For:<ul><li>Passion for gaming, digital entertainment, and creativity</li><li>Ability to work in a fast-paced and performance-driven environment</li><li>Relevant experience in iGaming, gaming, digital media, or customer support is preferred</li><li>Strong communication and teamwork skills</li></ul>What We Offer:<ul><li>Competitive salary packages</li><li>Professional growth opportunities</li><li>Creative and collaborative work environment</li><li>Opportunity to work on exciting international gaming projects</li></ul>If you&rsquo;re ready to grow your career in the exciting world of iGaming, we&rsquo;d love to hear from you!Apply Now at mang.hrd@gmail.com Location: Islamabad#iGaming #GamingJobs #MotionGraphics #Animation #Gaming #GameDev #NowHiring #TechCareers #Innovation #JoinUs #CustomerSupport #Operations #LinkedInJobs hashtag #ITJobs #LetsConnectWork Location: In person

iGaming Operations Executive– Motion Graphics Designer– Player Support Specialist

ibex

<div>
 
 
 ibex. Pakistan is offering an exciting fresh job opportunity in Islamabad! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis.
 
 
 &nbsp;
 
 
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach.
 
 
 &nbsp;
 
 
 
 
 Having prior experience in dealing with international customers - even better if they were based in USA - is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment.
 
 
 &nbsp;
 
 
 
 
 
 PS
 
 &nbsp;A sense of humor would help too!
 
 
 &nbsp;
 
 
 
 
 Disclaimer
 
 &nbsp;
 
 
 
 This is not a sales-based job.
 
 
 &nbsp;&nbsp;
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 Professionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 
 </li>
 <li>
 
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 
 </li>
 <li>
 
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 
 </li>
 <li>
 
 Providing alternatives to products/items, which are not available on the ecommerce website
 
 </li>
 <li>
 
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 
 </li>
 <li>
 
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 
 </li>
 <li>
 
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 
 </li>
 <li>
 
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 
 </li>
 <li>
 
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 
 </li>
 <li>
 
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 
 </li>
 <li>
 
 Staying up to date with latest updates on CRM and other systems information, process changes and future updates
 
 
 </li>
 <li>
 
 Exceptional verbal communication skills in English is a must
 
 </li>
 <li>
 
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 
 </li>
 <li>
 
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 
 </li>
 <li>
 
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 
 </li>
 <li>
 
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 
 </li>
 <li>
 
 Experience using CRM systems is a bonus
 
 </li>
 <li>
 
 
 Fresh graduates and students searching for entry-level roles or call center jobs in Islamabad are encouraged to apply
 
 
 &nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 
 It is a full-time ibex. job opening in Pakistan
 
 </li>
 <li>
 
 The role will be on-site in one of ibex. office in Islamabad
 
 </li>
 <li>
 
 Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practices)
 
 </li>
 <li>
 
 
 Perks &amp; Benefits 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 
 This ibex. job role offers career growth pathways, depending on performance and interest, including
 
 
 
 <ul>
 <li>
 
 Customer Service Representative Supervisors/ Team Lead
 
 </li>
 <li>
 
 Office Administrator / Operations Coordinator
 
 </li>
 <li>
 
 Training Specialists
 
 </li>
 <li>
 
 Cross-campaign growth for more exposure
 
 </li>
 <li>
 
 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 </li>
 </ul>
 
 &nbsp;
 
</div>

Customer Success Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is offering an exciting fresh job opportunity in Islamabad! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach.
 
 
 Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment.
 
 
 
 PS:
 
 A sense of humor would help too!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 It is a full-time ibex. job opening in Pakistan
 </li>
 <li>
 The role will be on-site in one of ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This ibex. job role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Staying up to date with latest updates on CRM and other systems information, process changes and future updates
 </li>
 <li>
 Exceptional verbal communication skills in English is a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates and students searching for entry-level roles or call center jobs in Islamabad are encouraged to apply
 </li>
 </ul>
</div>

ZDIGITIZING

Job Title: Customer Support ExecutiveCompany: ZDIGITIZING Location: Remote Job Type: Full-Time (Permanent)About Us Zdigitizing LLC provides embroidery digitizing and vector art services to clients worldwide. We are committed to delivering quality work with quick turnaround times. We are currently looking for a Customer Support Executive to assist our international customers and ensure a smooth customer experience.Compensation &amp; Benefits<ul><li>Salary Range: PKR 40,000 &ndash; 60,000 per month</li><li>Career growth opportunities</li><li>Remote working environment</li></ul>Key Responsibilities<ul><li>Respond to customer queries through phone, email, and live chat</li><li>Provide information regarding services, pricing, and order updates</li><li>Manage orders and maintain accurate records in CRM/helpdesk systems</li><li>Coordinate with internal teams for smooth order processing</li><li>Resolve customer complaints professionally and efficiently</li><li>Ensure customer satisfaction through proper follow-ups</li><li>Maintain service quality and follow company procedures</li></ul>Job RequirementsExperience<ul><li>1&ndash;2 years of experience in customer support or customer service</li></ul>Skills<ul><li>Strong English communication</li><li>Customer handling skills</li><li>Problem-solving abilities</li><li>Good typing and multitasking</li><li>Basic technical knowledge</li><li>Time management skills</li><li>Professional attitude with international clients</li></ul>System &amp; Other Requirements<ul><li>Reliable internet connection</li><li>Personal laptop or computer</li><li>6&ndash;8 hours power backup</li><li>Willingness to work in rotational shifts</li><li>Agreement to company policies and procedures</li></ul>Pay: Rs40,000.00 - Rs60,000.00 per monthWork Location: Remote

Customer Support Executive (Remote)

marked

Job Title: Customer Support Executive Job Timings: 8:00 AM till 4:00 PM/4:00 PM till 12:00 AM Location: G-6/2, Blue Area, Islamabad Job Setting: 6 days week, Full-time, Onsite.Responsibilities<ul><li>Respond to customer queries through chat, email, and support tickets.</li><li>Help customers solve issues quickly and professionally.</li><li>Use CRM and ticketing tools to manage customer conversations.</li><li>Basic understanding of software issues, logs, APIs, or SQL is a plus.</li><li>Learn new product features quickly and guide customers properly.</li><li>Maintain help articles and document common customer issues for the product team.</li><li>Follow company response and resolution timelines (SLAs).</li><li>Work closely with internal teams to improve customer experience.</li></ul>RequirementsPreferred degrees: BBA, BCA, B.Com, B.Sc (IT/Computer Science), or Engineering (B.Tech/B.E.) &mdash; especially for technical support roles.Relevant fields of study: Computer Science, Information Technology, Business Administration, Communications, or Customer Relationship Management.<ul><li>Bachelor&rsquo;s degree required</li><li>Preferred fields: Computer Science, IT, Business Administration, Communications, or related fields</li><li>Experience in SaaS or software customer support will be preferred</li><li>Strong English communication skills (written and spoken)</li><li>Good problem-solving and learning attitude</li><li>Familiarity with tools like Zendesk, HubSpot, Salesforce, or similar platforms is a plus</li><li>Certifications like Google IT Support, ITIL, HDI, or CompTIA are a plus</li><li>Ability to work in a fast-paced environment and learn quickly</li></ul>Language requirement: Strong proficiency in English (written + spoken); additional languages are a bonus for global SaaS companies.Benefits &amp; Perks<ul><li>Professional growth in a fast-growing SaaS company.</li><li>Modern office environment at The Hive, Blue Area Islamabad.</li><li>Opportunity to work with international SaaS products and customers.</li><li>Hands-on learning and career development.</li><li>Supportive and growth-focused team culture.</li><li>Performance-based growth opportunities and promotions.</li></ul>Ability to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you comfortable doing 6 days a week shift?</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Customer Support Executive

FLORET CAPITALS (PVT. LTD)

Job Title: Customer Service Representative Department: Customer Support / Operations Job Type: Full-Time Location: Executive Heights, Blue Area IslamabadJob Summary:We are looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. This role is suitable for fresh graduates as well as candidates with up to 1 year of experience.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email or chat in a timely and professional manner</li><li>Resolve customer complaints and provide appropriate solutions</li><li>Maintain accurate records of customer interactions and transactions</li><li>Provide information about products and services</li><li>Follow up with customers to ensure issue resolution</li><li>Collaborate with internal teams to improve customer experience</li><li>Meet performance targets and KPIs set by management</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a relevant field</li><li>Fresh candidates are encouraged to apply (0&ndash;1 year of experience preferred)</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving and interpersonal skills</li><li>Ability to handle pressure and manage multiple tasks</li><li>Basic knowledge of MS Office (Word, Excel)</li></ul>Preferred Skills:<ul><li>Prior experience in a customer support role</li><li>Familiarity with CRM systems</li><li>Strong listening skills and a customer-first mindset</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Attractive incentives/commissions</li><li>Career growth opportunities</li><li>Supportive and professional work environment</li></ul>Job Type: Full-timeWork Location: In personPay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Representative (Only Females)

Al Khial Cleaner

We are looking for a smart, confident, and customer-focused Female Customer Service Representative to join our growing team. This role is different from a typical call center job&mdash;you will be providing dedicated customer support for our clients in the Gulf region, handling genuine customer inquiries, service bookings, and operational coordination rather than random cold calling campaigns.This is an excellent opportunity for individuals who want to build a long-term career in customer service while working in a professional environment connected with multinational clients. We believe in investing in our employees and rewarding loyalty, dedication, and performance.As you grow with our company, your value grows with us. Employees who stay committed and perform well are highly appreciated and have excellent opportunities for promotion and career advancement.Fresh graduates are encouraged to apply with confidence if they have strong communication skills and a willingness to learn.Why Join Us?<ul><li>Permanent full-time job opportunity</li><li>Chance to work with multinational clients in the Gulf region</li><li>Excellent career growth and promotion opportunities</li><li>Professional and supportive office environment</li><li>Long-term employees are highly valued and rewarded</li><li>Great opportunity for fresh graduates to start their careers</li><li>Market Competitive salary plus commission</li></ul>Key Responsibilities:<ul><li>Answer inbound calls from customers regarding service/product inquiries</li><li>Communicate with customers professionally via phone calls and WhatsApp</li><li>Schedule appointments and coordinate with field teams for pickup/delivery services</li><li>Maintain and update customer databases accurately</li><li>Manage Cash on Delivery (COD) and online payment records</li><li>Use Google Maps to identify customer locations and assist field teams</li><li>Continuously update product and service knowledge</li><li>Handle customer concerns professionally and resolve issues efficiently</li><li>Support sales efforts by engaging customers and promoting services when required</li></ul>Job Requirements:<ul><li>Excellent communication skills in English</li><li>Strong interpersonal and problem-solving abilities</li><li>Ability to prioritize tasks effectively</li><li>Patience and confidence while dealing with customers</li><li>Good sales and customer handling skills</li><li>Working knowledge of computer software and data entry systems</li><li>Proficiency in WhatsApp, phone handling, and Google Maps</li><li>Ability to work under pressure and handle customer complaints professionally</li><li>Previous experience in a delivery company or call center will be preferred</li></ul>Job Details:<ul><li>Job Type: Full-Time</li><li>Shift: Day Shift (Office Based Only)</li><li>Working Hours: 12 Hours</li><li>Location: Bahria Town, Islamabad</li></ul>Recruitment Process:Shortlisted candidates should be prepared for:<ul><li>Initial Online Interview</li><li>Final Face-to-Face Interview at our Islamabad Office</li></ul>If you are motivated, career-focused, and ready to grow with a company that values long-term employees, we encourage you to apply today.Pay: From Rs50,000.00 per monthExperience:<ul><li>Customer Services: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Female Customer Services Representative

Explore 98+ Customer support specialist in Islamabad this June. Find roles across top companies and apply now to boost your career.

98 customer support specialist jobs In Islamabad

iGaming Operations Executive– Motion Graphics Designer– Player Support Specialist

Customer Success Specialist

Customer Success Specialist

Customer Support Executive (Remote)

Customer Support Executive

Customer Service Representative (Only Females)

Female Customer Services Representative