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customer support specialist

S&P Global

<div>
 
 About The Role
 
 
 
 
 Grade Level (for internal use):
 
 
 
 09
 
 
 
 The Team
 
 
 
 The Client Service Datafeed Team helps clients access and use datasets after purchase through different machine-delivery platforms. We offer support for integration, access, troubleshooting, outage management, migrations, reviewing usage and work on client retention efforts. Our team develops custom scripts and collaborates with sales to encourage product adoption. Dedicated to delivering prompt, technical, and future-oriented service, we are guided by our core values of excellence, growth, collaboration, and integrity.
 
 
 
 Responsibilities and Impact
 
 : The Client Service Datafeed - Specialist role partners closely with clients as well as internal stakeholders from Commercial, Product Management and Technology, based across the globe. Provides the best possible frontline service experience in support of clients and prospects. The Specialist acts as an escalation point for queries that cannot be solved by the Analyst within a certain timeframe which helps to identify and escalate problems affecting several clients. Aims to continuously provide efficiency on case handling and timely delivery of feedback as this would add value to how we support our clients.
 
 
 <ul>
 <li>
 Assist the Client Service Datafeed Manager in guiding the team to prioritize their workflow, focus and optimize their efforts and ensure expectations are met / exceeded and that the team is operating in an efficient and effective manner.
 </li>
 <li>
 Showcase best practice for SPGCI Datasets post-sales support model, partner with colleagues from Commercial, Product, and Technology teams.
 </li>
 <li>
 Collaborates with other levels of management and other regional teams to create and maintain efficient work processes.
 </li>
 <li>
 Work with the team to reduce the volume and time of outstanding service requests.
 </li>
 <li>
 Assist the team in providing a memorable and positive customer experience. This may include taking calls and responding to queries during peak periods.
 </li>
 <li>
 Proactive monitoring of SPGCI Datasets usage through different delivery channels usage using internal tools.
 </li>
 <li>
 Develop basic API integration scripts and/or guides for common programming languages and tools.
 </li>
 <li>
 Support the design of APIs, web portals, and self-service tools.
 </li>
 <li>
 Proactively manage customer issues and act as the first level escalation for your team.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 
 Required Skills:-
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, Computer Engineering, or equivalent
 </li>
 <li>
 Relevant experience in application support.
 </li>
 <li>
 Excellent customer support skill, written and oral, ability to manage complex conformance circumstances.
 </li>
 <li>
 Technology related analytical skills and troubleshooting expertise (Root Cause Analysis, Troubleshooting and Diagnostics)
 </li>
 <li>
 Knowledge and/or experience with RESTful APIs (HTTP methods, OData).
 
 
 </li>
 </ul>
 
 Preferred Skills:-
 
 
 
 <ul>
 <li>
 Understanding of Commodity markets.
 </li>
 <li>
 Strong proficiency in Python, with the ability to write clean codes and troubleshoot client codes.
 </li>
 <li>
 Knowledge of Database (SQL), Cloud Delivery Channels (Data Lake&ndash;, Databricks, Snowflake, AWS).
 </li>
 <li>
 Familiar with AI Large Language Models (LLMs), with hands-on exposure to developing basic AI agents and working with structured datasets suitable for AI applications.
 
 
 </li>
 </ul>
 
 Work Schedule:
 
 Ability to work in rotational shifts (APAC, EMEA and US Hours)
 
 
 
 About S&amp;P Global Commodity Insights
 
 
 
 At S&amp;P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
 
 
 We&rsquo;re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&amp;P Global Commodity Insights&rsquo; coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
 
 
 S&amp;P Global Commodity Insights is a division of S&amp;P Global (NYSE: SPGI). S&amp;P Global is the world&rsquo;s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world&rsquo;s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
 
 
 For more information, visit http://www.spglobal.com/commodity-insights.
 
 
 
 What&rsquo;s In It For
 
 
 You?
 
 
 
 
 Our Purpose
 
 
 
 Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology&ndash;the right combination can unlock possibility and change the world.
 
 
 Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&amp;P Global we transform data into Essential Intelligence&reg;, pinpointing risks and opening possibilities. We Accelerate Progress.
 
 
 
 Our People
 
 
 
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
 
 
 From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We&rsquo;re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
 
 
 
 Our Values
 
 
 
 
 Integrity, Discovery, Partnership
 
 
 
 At S&amp;P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of
 
 integrity
 
 in all we do, bring a spirit of
 
 discovery
 
 to our work, and collaborate in close
 
 partnership
 
 with each other and our customers to achieve shared goals.
 
 
 
 Benefits
 
 
 
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
 
 Our Benefits Include
 
 
 
 <ul>
 <li>
 Health &amp; Wellness: Health care coverage designed for the mind and body.
 </li>
 <li>
 Flexible Downtime: Generous time off helps keep you energized for your time on.
 </li>
 <li>
 Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 </li>
 <li>
 Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 </li>
 <li>
 Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 </li>
 <li>
 Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
 
 
 </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
 
 
 Global Hiring And Opportunity At S&amp;P Global
 
 
 
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
 
 
 Recruitment Fraud Alert
 
 
 
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 
 
 
 Equal Opportunity Employer
 
 
 
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
 
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
 
 US Candidates Only:
 
 The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
 
 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
 
 
 
 Job ID:
 
 318066
 
 
 
 Posted On:
 
 2025-07-24
 
 
 
 Location:
 
 Pasig City, Philippines
</div>

Client Service Datafeed, Specialist

Jacked Nutrition

Job PurposeThe CSR is responsible for managing customer interactions in a professional, efficient, and courteous manner. This includes responding to inquiries, resolving issues, processing orders, and providing product or service information. The CSR acts as the primary liaison between the company and its customers to ensure a positive customer experience, high satisfaction, and loyalty.Key Responsibilities1. Customer Interaction &amp; Support<ul><li>Handle inbound calls, emails, live chats, and in-person queries.</li><li>Provide accurate product, service, and policy information.</li><li>Resolve customer complaints, concerns, and inquiries promptly.</li><li>Follow up with customers to ensure complete satisfaction.</li></ul>2. Order Management<ul><li>Process sales orders, returns, and exchanges in the system.</li><li>Coordinate with warehouse, logistics, and sales teams for timely deliveries.</li><li>Monitor order status and proactively update customers.</li></ul>3. Complaint Handling &amp; Resolution<ul><li>Log complaints into the CRM system with complete details.</li><li>Investigate issues and provide solutions within the company&rsquo;s policy.</li><li>Escalate complex or unresolved cases to the supervisor or relevant department.</li></ul>4. Customer Relationship Management<ul><li>Maintain updated customer profiles in the CRM database.</li><li>Track customer interactions for service history and preferences.</li><li>Assist in loyalty programs, special offers, and feedback collection.</li></ul>5. Cross-Department Coordination<ul><li>Work closely with sales, marketing, accounts, and logistics teams.</li><li>Ensure smooth flow of communication for customer-related tasks.</li><li>Participate in cross-functional meetings to address recurring customer issues.</li></ul>6. Performance Tracking &amp; Reporting<ul><li>Achieve individual and team KPIs for response time, resolution rate, and satisfaction score.</li><li>Prepare daily, weekly, and monthly reports on customer service performance.</li><li>Suggest process improvements for enhanced service quality.</li></ul>7. Policy &amp; Procedure Compliance<ul><li>Follow company policies, SOPs, and scripts while handling customers.</li><li>Stay updated with product knowledge, promotions, and policy changes.</li><li>Ensure compliance with legal and ethical customer handling standards.</li></ul>Skills &amp; Competencies Required<ul><li>Excellent verbal and written communication skills (English &amp; Urdu).</li><li>Strong listening and problem-solving skills.</li><li>Ability to work under pressure in a fast-paced environment.</li><li>Customer-oriented mindset with patience and empathy.</li><li>Good computer skills, including MS Office and CRM systems.</li></ul>Qualifications &amp; Experience<ul><li>Education: Bachelor&rsquo;s degree (preferred) or Intermediate with relevant experience.</li><li>Experience: Minimum 3-5 years in customer service, call center, or related roles.</li><li>Knowledge of sales processes and order management systems is a plus.</li></ul>Key Performance Indicators (KPIs)<ul><li>Average Response Time.</li><li>First Contact Resolution Rate.</li><li>Customer Satisfaction Score (CSAT).</li><li>Order Accuracy Rate.</li><li>Complaint Resolution Time.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Vyro

<div>
 
 About the Role:
 
 
 
 We&rsquo;re seeking a
 
 Customer Support Executive
 
 with a creative edge someone who not only excels at communication and problem-solving but also understands the language of design. This role blends
 
 creative expertise
 
 with
 
 client-focused support
 
 , ideal for someone who enjoys working closely with users to ensure their success and maximize their product experience.
 
 
 You'll be the voice of the customer, gathering feedback, offering solutions, and collaborating with internal teams to drive meaningful improvements. If you thrive on translating creative needs into impactful solutions and love helping users succeed, this is the role for you.
 
 
 Fresh graduates are welcome to apply.
 
 
 
 What You&rsquo;ll Do:
 
 
 
 <ul>
 <li>
 Actively Engage with Customers: Identify and understand customer needs, concerns, and expectations to create positive and lasting experiences
 </li>
 <li>
 Multichannel Communication: Respond to customer inquiries across email, chat, and social media with clarity, empathy, and professionalism
 </li>
 <li>
 Translate Creative Needs: Work closely with customers to understand design-related challenges and offer thoughtful, solution-driven support
 </li>
 <li>
 Analyze Product Feedback: Gather and interpret feedback to highlight areas for improvement, sharing insights with the product and design teams
 </li>
 <li>
 Prepare Insightful Reports: Summarize customer feedback trends and present actionable insights to internal stakeholders
 </li>
 <li>
 Educate Users: Guide customers on product features, best practices, and design tools to ensure they get the most out of their experience
 </li>
 <li>
 Ensure Quality: Maintain high standards in all interactions, representing the brand with warmth and professionalism
 </li>
 <li>
 Cross-Functional Collaboration: Work alongside product, design, and sales teams to enhance the customer journey and align product offerings
 </li>
 <li>
 Stay Updated: Keep up with product updates, design trends, and industry best practices to provide relevant support
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Design, Visual Communication, or a related creative field
 </li>
 <li>
 Hands-on experience in customer support roles, ideally with international clientele
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 A customer-first attitude and a passion for solving problems
 </li>
 <li>
 Strong understanding of design principles and creative workflows
 </li>
 <li>
 Ability to speak both the language of designers and users
 </li>
 <li>
 Empathetic listener with an eye for detail
 </li>
 <li>
 Comfortable working in a fast-paced, remote-friendly environment
 </li>
 <li>
 Proficiency in communication tools (e.g., Intercom, Zendesk, Slack)
 </li>
 <li>
 Organized, self-motivated, and adaptable
 
 
 </li>
 </ul>
 
 Working Hours:
 
 
 
 <ul>
 <li>
 6:00 AM &ndash; 3:00 PM (PKT)
 </li>
 <li>
 2:00 PM &ndash; 11:00 PM (PKT)
 </li>
 <li>
 10:00 PM &ndash; 7:00 AM (PKT)
 
 
 </li>
 </ul>
 Powered by JazzHR
 
 
 5cpJeALC2B
</div>

Customer Success Executive – Design & UX Support

A Hamson inc.

Key Responsibilities:<ul><li>Receive, document, and track user complaints.</li><li>Classify and prioritize issues in the Complaint Management System (CMS).</li><li>Provide basic troubleshooting for hardware, software, OS, and networking issues.</li><li>Ensure timely resolution or escalation of complaints.</li><li>Deliver excellent customer support and complaint management service.</li></ul>Skills &amp; Competencies:<ul><li>Strong communication and customer service skills.</li><li>Basic knowledge of hardware, software, operating systems, and networking.</li><li>Familiarity with helpdesk/complaint management systems.</li><li>Understanding of basic IT security principles.</li></ul>Job Type: Full-timePay: Rs50,000.00 per monthWork Location: In person

IT Support Assistant

Creative Networks

About Creative Networks Creative Networks is a UK-based digital solutions company. We provide IT, marketing, and e-commerce services to international clients and are committed to delivering quality customer experiences through innovation and teamwork.About the Role We are looking for a Customer Support Representative with e-commerce experience. You will be responsible for handling customer inquiries, managing orders, and ensuring smooth operations across platforms such as Amazon, eBay, Shopify, and WooCommerce.Since this is a client-facing role, a clear and professional English accent is critical.Important: This role requires excellent spoken English with a clear, neutral, or British accent.Apply here - https://app.willotalent.com/invite/o4Uopu/Only candidates who complete the Willo video interview will be considered.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and live chat with clear, courteous communication</li><li>Manage orders, including placement, tracking, and resolving issues with customers or suppliers</li><li>Monitor e-commerce platforms to ensure smooth day-to-day operations</li><li>Collaborate with fulfillment and operations teams to support timely deliveries</li><li>Maintain high levels of customer satisfaction and professionalism</li></ul>Requirements<ul><li>Based in Rawalpindi or Islamabad (office-based role, not remote)</li><li>2&ndash;3 years of experience in e-commerce customer service (VA, call center, account management, ticket handling, etc.)</li><li>Fluent spoken English with a neutral or British accent (mandatory)</li><li>Strong written communication skills</li><li>High emotional intelligence and a customer-first approach</li><li>Familiarity with order management systems and customer service tools</li><li>Reliable, punctual, and able to manage multiple tasks effectively</li><li>Female candidates preferred</li></ul>Why Join Us?<ul><li>Competitive salary</li><li>Opportunity to work with an international UK-based company</li><li>Supportive team culture with career growth opportunities</li></ul>How to Apply Only candidates who complete the Willo video interview will be considered.Submit your application here: https://app.willotalent.com/invite/o4Uopu/Job Type: Full-timePay: Rs75,000.00 - Rs100,000.00 per monthExperience:<ul><li>UK Market : 3 years (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Willingness to travel:<ul><li>100% (Required)</li></ul>Work Location: In person

Customer Support Representative UK Market

Outsource Today

Here's a job description for a CSR (Customer Service Representative) - Inbound Taxi Operator UK based :Handle inbound customer calls, respond to queries, and provide exceptional service to taxi passengers, drivers, and partners.Key Responsibilities:1. Answer inbound calls professionally and efficiently.2. Address customer inquiries, concerns, and complaints.3. Provide real-time information on taxi availability, bookings, and estimated arrival times.4. Assist passengers with booking, cancellations, and modifications.5. Resolve issues related to taxi services, fares, and driver behavior.6. Communicate effectively with drivers, dispatch teams, and other stakeholders.7. Utilize CRM software to manage customer interactions and update records.8. Meet or exceed customer satisfaction and call handling targets.Requirements:1. Excellent communication and problem-solving skills.2. Ability to work in a fast-paced call center environment.3. Proficiency in CRM software and technology.4. Strong customer service and conflict resolution skills.5. Ability to work varied shifts, including nights, weekends, and holidays.6. High school diploma or equivalent required.Preferred Qualifications:1. Previous customer service experience, preferably in transportation or logistics.2. Knowledge of local geography and transportation networks.3. Multilingual skills.Work Environment:- Call center setting- Varied shifts, including nights, weekends, and holidays- Collaborative team environmentPerformance Metrics:1. Customer Satisfaction (CSAT)2. First Call Resolution (FCR)3. Average Handling Time (AHT)4. Call Quality ScoresSalary and Benefits:- Competitive hourly rate- Benefits package (health, dental, vision)- Opportunities for career growth and advancementJob Type: Full-timeWork Location: In person

Customer Service Representative - Inbound Taxi Operator

S Ventures

Looking for CSR for our office.Customer service representative must have good communication skillsJob Type: Full-timeWork Location: In person

Customer Sales representative

Explore 482+ Customer support specialist in Islamabad this September. Find roles across top companies and apply now to boost your career.